OpenText
All Systems Operational

About This Site

To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.

For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Australia Operational
Core Capture for SAP Solutions Australia Operational
Core Case Australia Operational
Core Content Australia Operational
Core Experience Insights Australia Operational
Core for Federated Compliance Australia Operational
Core Platform Austrailia Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational
Core for Supplier Exchange Australia Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
XM Fax and XM SendSecure - EMEA system maintenance scheduled for 25 April 2024 Apr 25, 2024 18:00-22:00 UTC
XM Fax and XM SendSecure - EMEA will be undergoing maintenance on 25 April 2024 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Additional Detail: This system maintenance is required to deploy the latest 24.2 cloud release update.

Tracking Number: C2037010
Posted on Apr 11, 2024 - 16:56 UTC
XM Fax and XM SendSecure - North America system maintenance scheduled for 26 April 2024 Apr 26, 2024 00:00-04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 2024 - 17:00 UTC
Scheduled - XM Fax and XM SendSecure - North America will be undergoing system maintenance on 26 April 2024 from 00:00 to 04:00 UTC. Inbound fax delivery could be delayed during the maintenance windows. In the unlikely event that you experience other degradation of service, you may contact your support service desk team.

Additional Detail: This system maintenance is required to deploy the latest 24.2 cloud release update.

Tracking Number: C2037010
Apr 11, 2024 - 16:49 UTC
XM Fax and XM SendSecure - Canada system maintenance scheduled for 26 April 2024 Apr 26, 2024 00:00-04:00 UTC
XM Fax and XM SendSecure - Canada will be undergoing system maintenance on 26 April 2024 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Additional Detail: This system maintenance is required to deploy the latest 24.2 cloud release update.

Tracking Number: C2037010
Posted on Apr 11, 2024 - 16:54 UTC
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024
Cloud Fax services EMEA were experiencing service degradation and processing delays.
Resolved - The following services were experiencing service degradation and processing delays. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging BMS
- Production Messaging BMS
- RightFax Connect

Tracking Number: IM3456818
Apr 17, 21:48 UTC
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
Core Archive Europe Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT
AM3: archive.opentext.eu - 18:00 to 20:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:09 UTC
Core Archive India Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 14, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:10 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:07 UTC
Core Archive Canada (archive.ca.opentext.cloud) Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:05 UTC
Core Archive North America & GCP-US Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 16:05 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

GCP-US (archive.us.opentext.cloud) - 01:00 to 03:00 GMT
NA (archive.na.opentext.com) - 03:00 to 05:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:03 UTC
Apr 13, 2024

No incidents reported.

Apr 12, 2024
Core Archive Japan Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 12, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 13:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:00 UTC
Core Archive UAE Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 15:56 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 15:56 UTC
Core Archive Australia Regular Software Update - 24.2.1
Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 15:54 UTC
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Cloud Fax services North America and EMEA are currently experiencing a degradation in service.
Resolved - This incident has been resolved.
Apr 8, 09:19 UTC
Update - The following services experienced a degradation in service. The issue is now resolved We appreciate your patience.

- Fax2Mail (EMEA)
- Fax2Mail (NA)
- Production Messaging - Fax (EMEA)
- Production Messaging - Fax (NA)
- Production Messaging - Notifications (EMEA)
- RightFax Connect (EMEA)
- RightFax Connect (NA)

Tracking Number: IM3448672
Apr 6, 02:29 UTC
Update - We are continuing to investigate this issue.
Apr 6, 01:23 UTC
Update - The following services are currently experiencing a degradation in service. Fax2Mail and RightFax clients may experience a service interruption of EU based fax numbers. Teams are assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail (EMEA)
- Fax2Mail (NA)
- Production Messaging - Fax (EMEA)
- Production Messaging - Fax (NA)
- Production Messaging - Notifications (EMEA)
- RightFax Connect (EMEA)
- RightFax Connect (NA)

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3448672
Apr 5, 22:02 UTC
Update - The following services are currently experiencing a degradation in service. Fax2Mail and RightFax clients may experience a service interruption of EU based fax numbers. Teams are assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail (EMEA)
- Fax2Mail (NA)
- Production Messaging - Fax (EMEA)
- Production Messaging - Fax (NA)
- Production Messaging - Notifications (EMEA)
- RightFax Connect (EMEA)
- RightFax Connect (NA)

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3448672
Apr 5, 19:01 UTC
Update - The following services are currently experiencing a degradation in service. Fax2Mail and RightFax clients may experience a service interruption of EU based fax numbers. Teams are assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail (EMEA)
- Fax2Mail (NA)
- Production Messaging - Fax (EMEA)
- Production Messaging - Fax (NA)
- Production Messaging - Notifications (EMEA)
- RightFax Connect (EMEA)
- RightFax Connect (NA)

Tracking Number: IM3448672
Apr 5, 18:01 UTC
Investigating - The following services are currently experiencing a degradation in service. Fax2Mail and RightFax clients may experience a service interruption of EU based fax numbers. Teams are assembled and troubleshooting the issue. We appreciate your patience.

- Fax2Mail (EMEA)
- Fax2Mail (NA)
- Production Messaging - Fax (EMEA)
- Production Messaging - Fax (NA)
- Production Messaging - Notifications (EMEA)
- RightFax Connect (EMEA)
- RightFax Connect (NA)

Tracking Number: IM3448672
Apr 5, 17:04 UTC
Apr 7, 2024
Cloud Fax services North America Network Maintenance scheduled for 07 April 2024
Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 03:00 UTC
Scheduled - Desktop Messaging BMS and Production Messaging BMS will be undergoing maintenance on 07 April 2024 from 03:00 UTC to 07:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2027273
Mar 7, 15:06 UTC
Apr 6, 2024
Apr 5, 2024
Apr 4, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage