OpenText Status

OpenText

All Systems Operational

About This Site

To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.

For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational

B2B Connect Operational

Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational

Core Archive Australia Operational

Core Archive Europe Operational

Core Archive Europe (archive.de.opentext.cloud) Operational

Core Archive India Operational

Core Archive Japan Operational

Core Archive North America Operational

Core Archive Canada (archive.ca.opentext.cloud) Operational

Core Archive UAE Operational

Cloud Fax services North America Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Fax2Mail - PCI Operational

RightFax Connect - PCI Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM Fax - Canada Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

SOAP API Operational

REST API Operational

Cloud Fax services EMEA Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM SendSecure Operational

SOAP API Operational

REST API Operational

Core Australia Operational

Core Capture Australia Operational

Core Capture for SAP Solutions Australia Operational

Core Case Australia Operational

Core Content Australia Operational

Core Experience Insights Australia Operational

Core for Federated Compliance Australia Operational

Core Platform Austrailia Operational

Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational

Core for Supplier Exchange Australia Operational

Core Canada Operational

Core Capture Canada Operational

Core Capture for SAP Solutions Canada Operational

Core Case Canada Operational

Core Content Canada Operational

Core Experience Insights Canada Operational

Core for Federated Compliance Canada Operational

Core Platform Canada Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational

Core for Supplier Exchange Canada Operational

Developer Experience Canada Operational

Core Europe Operational

Core Capture EU Operational

Core Capture for SAP Solutions EU Operational

Core Case EU Operational

Core Content EU Operational

Core for Capital Projects EU Operational

Core Experience Insights EU Operational

Core for Federated Compliance EU Operational

Core Platform EU Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational

Core Signature Service EU Operational

Core for Supplier Exchange EU Operational

Developer Experience EU Operational

Life Sciences Smart View Preview EU Operational

Magellan Risk Guard EU Operational

Core US Operational

Core Capture US Operational

Core Capture for SAP Solutions US Operational

Core Case US Operational

Core for Capital Projects US Operational

Core Content US Operational

Core Experience Insights US Operational

Core for Federated Compliance US Operational

Core Platform US Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational

Core Signature Service US Operational

Core for Supplier Exchange US Operational

Developer Experience US Operational

Life Sciences Smart View Preview US Operational

Magellan Risk Guard US Operational

Core Share Operational

Core Share Australia Operational

Core Share Canada Operational

Core Share Europe Operational

Core Share North America Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share Australia Operational

Core Signature add-on for Core Share Canada Operational

Core Signature add-on for Core Share Europe Operational

Core Signature add-on for Core Share North America Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Standalone Operational

Core Signature Standalone Australia Operational

Core Signature Standalone Canada Operational

Core Signature Standalone Europe Operational

Core Signature Standalone North America Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Identity and Access Management Operational

IoT Platform Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

Notifications Services North America Operational

MyPortal Operational

Notifications - Email Operational

Notifications - SMS Operational

Notifications - Voice Operational

SOAP API Operational

REST API Operational

Notifications Services EMEA Operational

Notifications - Email Operational

Notifications - Email (DPZ) Operational

Notifications - SMS Operational

MyPortal Operational

SOAP API Operational

REST API Operational

Optimost Operational

ProviderLink Operational

Supplier Connection Operational

Supplier Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Signature Maintenance scheduled for 24 April 2024 Apr 24, 2024 16:00-17:30 UTC

Core Signature will be undergoing maintenance for the 24.2.1 Release on 24 April 2024 from 16:00 UTC to 17:30 UTC. While we do not expect any outage, the Application may be intermittently unavailable during this time.
Tracking Number: C2045514
Posted on Apr 22, 2024 - 12:08 UTC

Core Signature Maintenance scheduled for 24 April 2024 Apr 25, 2024 01:30-03:00 UTC

Core Signature will be undergoing maintenance for 24.2.1 Release on 25 April 2024 from 01:30 UTC to 03:00 UTC. While we do not expect any outage, the Application may be intermittently unavailable during this time.
Tracking Number: C2045556
Posted on Apr 22, 2024 - 12:11 UTC

XM Fax and XM SendSecure - EMEA system maintenance scheduled for 25 April 2024 Apr 25, 2024 18:00-22:00 UTC

XM Fax and XM SendSecure - EMEA will be undergoing maintenance on 25 April 2024 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Additional Detail: This system maintenance is required to deploy the latest 24.2 cloud release update.

Tracking Number: C2037010
Posted on Apr 11, 2024 - 16:56 UTC

XM Fax and XM SendSecure - Canada system maintenance scheduled for 26 April 2024 Apr 26, 2024 00:00-04:00 UTC

XM Fax and XM SendSecure - Canada will be undergoing system maintenance on 26 April 2024 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Additional Detail: This system maintenance is required to deploy the latest 24.2 cloud release update.

Tracking Number: C2037010
Posted on Apr 11, 2024 - 16:54 UTC

XM Fax and XM SendSecure - North America system maintenance scheduled for 26 April 2024 Apr 26, 2024 00:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 2024 - 17:00 UTC

Scheduled - XM Fax and XM SendSecure - North America will be undergoing system maintenance on 26 April 2024 from 00:00 to 04:00 UTC. Inbound fax delivery could be delayed during the maintenance windows. In the unlikely event that you experience other degradation of service, you may contact your support service desk team.

Additional Detail: This system maintenance is required to deploy the latest 24.2 cloud release update.

Tracking Number: C2037010
Apr 11, 2024 - 16:49 UTC

Network Maintenance scheduled for 27 April 2024 that will impact Developer Experience US and EU Apr 27, 2024 13:00-16:00 UTC

On 27 April 2024, from 13:00 to 16:00 UTC, network maintenance has been scheduled that will impact Developer Experience US and EU. The application will be intermittently inaccessible during this time. Customers are encouraged to try logging in again if they experience any issues.
Posted on Apr 19, 2024 - 18:15 UTC

CORESHARE AU Release deployment- 24.2.1 May 8, 2024 14:00-16:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Apr 22, 2024 - 10:30 UTC

CORESHARE CA Release deployment- 24.2.1 May 9, 2024 02:00-04:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Apr 22, 2024 - 10:31 UTC

CORESHARE EU Release deployment- 24.2.1 May 9, 2024 18:00-20:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Apr 22, 2024 - 10:32 UTC

CORESHARE NA Release deployment- 24.2.1 May 10, 2024 02:00-04:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Apr 22, 2024 - 10:34 UTC

System Maintenance scheduled for 19 May 2024 May 19, 2024 00:00-12:00 UTC

On 19 May 2024 from 00:00 UTC to 12:00 UTC, a system maintenance has been scheduled that will affect these services:

- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice
- Desktop Messaging BMS

Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking number: C2043889
Posted on Apr 19, 2024 - 07:00 UTC

Past Incidents

Apr 23, 2024

ProviderLink Maintenance scheduled for April 23 2024

Completed - The scheduled maintenance has been completed.
Apr 23, 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:00 UTC

Scheduled - ProviderLink will be undergoing maintenance on 23 April 2024 from 03:00 UTC to 04:15 UTC. The Application will be intermittently unavailable during this time.
Apr 22, 19:03 UTC

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Cloud Fax services EMEA were experiencing service degradation and processing delays.

Resolved - The following services were experiencing service degradation and processing delays. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging BMS
- Production Messaging BMS
- RightFax Connect

Tracking Number: IM3456818
Apr 17, 21:48 UTC

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

Core Archive Europe Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 14, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:00 UTC

Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT
AM3: archive.opentext.eu - 18:00 to 20:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:09 UTC

Core Archive India Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 14, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:30 UTC

Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:10 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 14, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 UTC

Core Archive Canada (archive.ca.opentext.cloud) Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:00 UTC

Core Archive North America & GCP-US Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 16:05 UTC

Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

GCP-US (archive.us.opentext.cloud) - 01:00 to 03:00 GMT
NA (archive.na.opentext.com) - 03:00 to 05:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - April 9, 2024 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
APAC (Syd) Pre-Prod - April 9, 2024 - 08:00 to 12:00 GMT
Apr 5, 16:03 UTC

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Core Archive Japan Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 12, 15:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 13:30 UTC

Core Archive UAE Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 12, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 15:56 UTC

Core Archive Australia Regular Software Update - 24.2.1

Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 UTC

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.