OpenText
IM3799222
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 2025 - 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 18, 2025 14:00-17:00 UTC
Zix - Zix Protect inbound email not relaying
Update - We’re actively working to resolve this issue and are making progress. Please know this is a top priority for us, and we’re doing everything we can to get it resolved as quickly as possible. Thank you for your patience.

Tracking incident: IM3821977
Nov 18, 2025 - 13:21 UTC
Identified - The team is actively working on the issue but have identified the underlying issue and working on bringing the platform back to operational status.
Nov 18, 2025 - 01:35 UTC
Update - We are still working on resolving this issue for Zix Protect at this time. We are also seeing delays to our support@zixcorp.com address. For any tickets, please email to support@appriver.com for this.
Nov 17, 2025 - 21:16 UTC
Update - We are seeing issues with delay on inbound emails and are continuing the investigation. We will update this status once we have more information.
Nov 17, 2025 - 18:03 UTC
Monitoring - We have confirmed services are back and relaying mail correctly. We are actively monitoring as well to ensure no further issues.
Nov 17, 2025 - 17:26 UTC
Investigating - We are currently investigating an issue with Zix Protect and inbound email. We are working on resolving this issue. We apologize for the inconvenience this may be causing.

Tracking incident: IM3821977
Nov 17, 2025 - 13:27 UTC
Zix - Zix Console returning 502 Gateway Error
Update - We are continuing to work on this issue. We apologize for any inconvenience this may have caused.
Nov 17, 2025 - 13:18 UTC
Update - We are continuing to work on this issue and will hope to resolve this as soon as possible.
Nov 12, 2025 - 21:15 UTC
Update - We are continuing to work on resolving the errors within the Console. We apologize for any inconvenience this may be causing.
Nov 10, 2025 - 15:01 UTC
Identified - We have identified an issue with our Zix Console returning a 502 Gateway Error when navigating to specific Quarantine/Archive pages. We have seen successful refresh the window will allow for the page to load but we are actively working on restoring this to full functionality.

Tracking Incident: IM3809569
Nov 07, 2025 - 16:37 UTC

About This Site

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
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XM SendSecure Operational
Cloud Fax services Europe Operational
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Core for Capital Projects Operational
Core Journey (journey.us.opentext.com) Operational
Core Platform - Admin Center Operational
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Core Platform - Eventing Operational
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Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational
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Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
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Developer Experience - Thrust API Bundle Operational
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Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
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Core Collaboration Access Operational
Core EDR/MDR Operational
Core Endpoint Backup Operational
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Core Fax Operational
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Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Degraded Performance
Zix Archive Services - Erado Archiving Operational
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Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
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Zix Customer Portal Interface - ZixCentral Degraded Performance
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Degraded Performance
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Webroot Management Consoles Software Maintenance scheduled for 20 November 2025 Nov 20, 2025 07:00-11:00 UTC

Webroot Management Consoles will be undergoing software maintenance on 20 November 2025 from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2228319
Posted on Nov 18, 2025 - 07:41 UTC

C2225543 - System Maintenance Nov 20, 2025 21:00-23:00 UTC

Services Affected:
- OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Posted on Nov 07, 2025 - 18:16 UTC

OCP GCP-US Infrastructure maintenance Nov 22, 2025 05:00-07:00 UTC

We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Posted on Nov 07, 2025 - 20:49 UTC

OCP GCP-Australia Infrastructure maintenance Nov 22, 2025 06:00-08:00 UTC

We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Posted on Nov 07, 2025 - 20:51 UTC

OCP GCP-Canada Infrastructure maintenance Nov 22, 2025 07:00-10:00 UTC

We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Posted on Nov 07, 2025 - 20:52 UTC

C2220437 - System maintenance Nov 23, 2025 13:00-17:00 UTC

Services Affected: OpenText CSP (NA)

Impact: Service will be unavailable during the first 2 hours of this timeframe.
Posted on Oct 24, 2025 - 19:01 UTC

IM3803808 and C2226527 Dec 6, 2025 01:00-05:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 13, 2025 - 19:02 UTC

C2223984 - Network maintenance Dec 6, 2025 04:00-08:00 UTC

Services Affected:
• OpenText Liaison Webspan (Boeing Single-Tenant)
• OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable for 30 minutes at the beginning of the maintenance window.
Posted on Nov 06, 2025 - 05:02 UTC

Rescheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Maintenance rescheduled for 7 December 2025 Dec 7, 2025 12:00-16:00 UTC

Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland maintenance originally scheduled for 9 November 2025, has been rescheduled to 7 December 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220797
Posted on Nov 11, 2025 - 15:52 UTC

IM3791874 and C2225421 Dec 11, 2025 15:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 11, 2025 - 16:25 UTC

IM3817814 Dec 17, 2025 01:00-03:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2025 - 09:23 UTC
Nov 18, 2025
Zix Encryption Services - Email Message Privacy (EMP) Unavailable to Multiple Customers
Resolved - The Zix Encryption Services - Email Message Privacy (EMP) experienced an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3822606
Nov 18, 15:05 UTC
Investigating - The Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3822606
Nov 18, 13:41 UTC
Zix - Hosted Exchange (HEX) - OWA Error
Resolved - This incident has been resolved.
Nov 18, 13:29 UTC
Monitoring - Hosted Exchange (HEX) experienced an issue with some additional mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3820492
Nov 17, 13:34 UTC
Identified - Hosted Exchange (HEX) is currently experiencing an issue with additional mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3820492
Nov 17, 11:52 UTC
Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3820492
Nov 14, 15:27 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3820492
Nov 14, 11:49 UTC
Zix Encryption Services - Hosted SMB Outbound Relay Issues
Resolved - The Zix Encryption Services - Hosted SMB experienced an issue with relaying outbound messages to the next hop. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3822234
Nov 18, 12:34 UTC
Monitoring - The Zix Encryption Services - Hosted SMB experienced an issue with relaying outbound messages to the next hop. Service has been restored and is now being validated. The next update will be tomorrow at 7:30 AM Central.

We appreciate your patience.

Tracking Number: IM3822234
Nov 18, 00:13 UTC
Investigating - The Zix Encryption Services - Hosted SMB is currently experiencing an issue with relaying outbound messages to its next hop. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3822234
Nov 17, 21:44 UTC
Nov 17, 2025
Zix - Email Threat Protection Customer Portal pages returning errors
Resolved - We have confirmed the issue for the Customer Portal is now resolved and fully functional.
Nov 17, 19:02 UTC
Investigating - We are currently investigating reports of the Customer Portal returning errors within the interface on pages such as Message Retraction/Logs/Filters. We are working on resolving this as soon as possible.
Nov 17, 16:12 UTC
Nov 16, 2025
Core Archive Switzerland Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 16:00 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - November 16, 2025 - 1600 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 10, 16:46 UTC
Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 16 November 2025
Completed - The scheduled maintenance has been completed.
Nov 16, 17:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will be undergoing urgent maintenance on 16 November 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2226413
Nov 13, 14:15 UTC
Rescheduled - Threat Intelligence (BrightCloud) Frankfurt, Virginia and Oregon Database Maintenance scheduled for 16 November 2025
Completed - The scheduled maintenance has been completed.
Nov 16, 17:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 UTC
Update - Threat Intelligence (BrightCloud) Frankfurt, Virginia and Oregon originally scheduled for 9 November 2025, has been rescheduled to 16 November 2025 from 12:00 to 16:00 UTC.

Please be informed that the previous communication stated that no service interruption was expected during the maintenance. However, the maintenance advisory has been updated. Intermittent service interruptions may occur throughout the maintenance window.

Tracking Number: C2220771
Oct 30, 15:34 UTC
Scheduled - Threat Intelligence (BrightCloud) Frankfurt, Virginia and Oregon will be undergoing database maintenance on 9 November 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220771
Oct 28, 10:54 UTC
Nov 15, 2025
IOT/IDM Messaging Release Maintenance scheduled for 15 November 2025
Completed - The scheduled maintenance has been completed.
Nov 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 UTC
Scheduled - IOT/IDM Messaging will be undergoing release maintenance on 15 November 2025 from 13:00 to 17:00 UTC. While we do not expect any outage, there may be degraded service during this time.

Tracking Number: C2228204
Nov 14, 14:51 UTC
Nov 14, 2025
C2218092 - Update: F5 Vulnerability (CVE-2025-53868)
Completed - Dear Valued OpenText Customer,

We are providing an update regarding the recently disclosed F5 security vulnerability that impacted certain versions of a third-party product used within our hosting infrastructure. F5 disclosed this vulnerability on October 15, 2025, following a security incident at F5, prompting OpenText to implement security measures for our customers.

Current Status
Your services are secure.

We patched all OpenText-managed environments, fully mitigated the identified risk. We have not observed any indicators of compromise (IOCs) or evidence of exploitation in our monitored environments.

Customer Action
No action is required for OpenText-managed services. However, we strongly recommend that customers review the official F5 advisory and apply the patches to their own systems to ensure similar protections are in place as soon as possible.

Service Continuity
Our services remain fully operational and secure. We continue to monitor our environments in collaboration with our Global Information Security & Privacy (GISP) organization for any anomalies and adhere to industry best practices.

More Information
For more information, please refer to the official F5 advisory or contact a href="https://www.opentext.com/support/">Customer Support and reference tracking number C2218092.

This notice reflects our current understanding as of 2:30 PM EST on November 14, 2025. It is provided for informational purposes only and does not create any warranty, commitment, or obligation, nor does it modify any existing agreements.
Nov 14, 21:31 UTC
Scheduled - Dear Valued OpenText Customer,
We are aware of a recently disclosed issue affecting certain versions of a third-party F5 product used within parts of our hosting infrastructure. The issue pertains to a vendor component and does not involve OpenText-developed software.

Current Status
Based on information available at the time of this notice, we have not observed indications of exploitation in our monitored environments.

We are coordinating with the vendor and have initiated our standard vulnerability management process. The standard process includes an assessment and staged deployment of applicable vendor updates under change control procedures.

Customer Action
For OpenText-managed services, we are not requesting any customer action currently.

Service Continuity
We are managing any required updates to minimize impact.

More Information
For more information, please refer to the F5 advisory or contact Customer Support and reference tracking number C2218092.

This notice reflects our current understanding as of 4:31 PM EDT on October 16, 2025. It is provided for informational purposes only and does not create any warranty, commitment, or obligation, nor does it modify any existing agreements.
Oct 16, 21:35 UTC
Cancelled - System Maintenance scheduled for 16 November 2025
Completed - The system maintenance originally planned for 16 November 2025 from 01:00 to 13:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2217595
Nov 14, 20:04 UTC
Update - The system maintenance originally scheduled for 15 November 2025 from 01:00 to 13:00 UTC has been rescheduled to 16 November 2025 from 01:00 to 13:00 UTC.

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2217595
Nov 13, 21:06 UTC
Scheduled - On 15 November 2025 from 01:00 to 13:00 UTC a system maintenance has been scheduled that will affect these services:
 - Fax Cloud Connect
 - Fax2Mail
 - Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2217595
Oct 16, 18:00 UTC
C2215931 - Cancelled Network maintenance
Completed - The network maintenance originally planned for 16 November 2025, from 03:00 to 05:00 UTC, has been cancelled. Thank you for your understanding.

Tracking Number: C2215931
Nov 14, 18:25 UTC
Scheduled - Services Affected:
• OpenText Liaison Webspan (Boeing Single-Tenant)
• OpenText Liaison Webspan (Connect Multi-Tenant)


Impact: Service will be degraded during this timeframe.
Oct 16, 12:14 UTC
Cancelled - Cloud Fax services (Ashburn) System Maintenance scheduled for 22 November 2025
Completed - The system maintenance originally planned for 22 November 2025 from 14:00 to 23 November 2025 02:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2224061
Nov 14, 17:55 UTC
Scheduled - On 22 November 2025 from 14:00 to 23 November 2025 02:00 UTC a system maintenance has been scheduled that will affect these services:
- OpenText Fax2mail (Ashburn)
- OpenText Production Messaging - Fax (Ashburn)
- OpenText Fax Cloud Connect (Ashburn)

Services will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2224061
Nov 4, 16:31 UTC
Core Archive Japan Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 14, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:30 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - November 14, 2025 - 1330-1730 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 10, 16:44 UTC
Nov 13, 2025

No incidents reported.

Nov 12, 2025
IM3782951
Completed - The scheduled maintenance has been completed.
Nov 12, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 10, 19:01 UTC
IM3781593
Completed - The scheduled maintenance has been completed.
Nov 12, 14:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 10, 18:07 UTC
Nov 11, 2025
Nov 10, 2025
C2179279 - Network maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 16:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 11:00 UTC
Scheduled - Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)


Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Oct 9, 12:03 UTC
OCP North America Developer Experience is Unavailable
Resolved - The service impact was first noted on OT2 Shared Services EU and impacted on client’s ability to access the https://developer.opentext.com/ portal. OpenText was notified by internal monitoring. During the investigation, SMEs identified a high volume of traffic from one client from Thailand entering LI3. To manage the load, SMEs increased backend resources and scaled up the number of pods. The situation stabilized as the traffic decreased, and the service was restored at 11:25g on 11/10.
Nov 10, 15:46 UTC
Developer Experience - Thrust API Bundle was experiencing service unavailability
Resolved - Developer Experience - Thrust API Bundle was experiencing service unavailability. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3817491
Nov 10, 07:08 UTC
Investigating - Developer Experience - Thrust API Bundle is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3817491
Nov 10, 06:38 UTC
IM3792583 and C2214119 - SSL/TLS Certificate Update
Completed - The scheduled maintenance has been completed.
Nov 10, 04:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 16:00 UTC
Scheduled - Services Affected:
- pas2-jpn.ms.gxs.com

Impact: After 9 November 2025, customers and their trading partners may be unable to securely connect to pas2-jpn.ms.gxs.com via HTTPS if the new certificate is not installed according to your local network/application processes.
Oct 10, 09:32 UTC
IM3791220 and C2214853
Completed - The scheduled maintenance has been completed.
Nov 10, 04:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 17:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 10, 10:08 UTC
C2222296 - Urgent maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 04:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 17:01 UTC
Scheduled - Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be unavailable for 10 minutes at the beginning of the maintenance window.
Nov 4, 19:35 UTC
C2222296 - Urgent maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 04:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 17:01 UTC
Scheduled - Services Affected:
- OpenText Intelligent Web Forms
- OpenText Trading Grid Community Projects
- OpenText Trading Grid e-Invoicing
- OpenText Trading Grid Insights (NA)
- OpenText Trading Grid Intelligence
- OpenText Trading Grid Online (TGO)
- OpenText Trading Grid Supplier Hub

Impact: Service will be degraded during this timeframe.
Nov 4, 19:37 UTC
Nov 9, 2025
Core Archive Europe Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 5, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:17 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.opentext.eu) Prod - November 9, 2025 -1800-2200

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 9, 18:00 UTC
Core Archive India Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 16:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:17 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - November 9, 2025 - 1630-2030 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 9, 16:30 UTC
Core Archive Switzerland Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:17 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - November 9, 2025 - 1600 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 9, 16:00 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 14:57 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - November 9, 2025 - 14:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 9, 14:00 UTC
Core Archive North America Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 15:05 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 9, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 11:05 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - November 9, 2025 - 11:00-1500 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 9, 11:03 UTC
Core Archive Canada Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:16 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod -November 9, 2025 - 5:00 to 9:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 9, 05:00 UTC
C2190641 - Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 07:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:00 UTC
Scheduled - Service Affected:
- PCI Gateway

Impact: Service will be unavailable during this timeframe.
Nov 4, 22:04 UTC
C2203649 - Database maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 07:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 UTC
Scheduled - Services Affected:
- OpenText Intelligent Web Forms
- OpenText Trading Grid Community Projects
- OpenText Trading Grid e-Invoicing
- OpenText Trading Grid Insights (NA)
- OpenText Trading Grid Intelligence
- OpenText Trading Grid Online (TGO)
- OpenText Trading Grid Supplier Hub

Service Impact: Service will be unavailable during this timeframe.
Sep 29, 16:28 UTC
Core Archive North America Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:16 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - November 9, 2025 - 0300-0700 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 9, 03:00 UTC
IM3791095 - ws.tradinggrid.gxs.com
Completed - The scheduled maintenance has been completed.
Nov 9, 05:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 04:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 9, 09:29 UTC
Cancelled - Software Maintenance scheduled for 9 November 2025
Completed - The software maintenance originally planned for 9 November 2025 from 03:00 to 07:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2214000
Nov 9, 05:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:01 UTC
Scheduled - On 9 November 2025 from 03:00 to 07:00 UTC a software maintenance has been scheduled that will affect these services:
 - Desktop Messaging BMS
 - Fax2Mail
 - Production Messaging
 - Core Messaging Data Sovereignty
 - Core Messaging - SMS

Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 16 November 2025. An updated post will be made if the backup date is required.

Tracking number: C2214000
Oct 9, 19:00 UTC
Cancelled: C2214000 - Software maintenance
Completed - The software maintenance originally planned for 9 November 2025 from 03:00 to 07:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2214000
Nov 9, 05:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:00 UTC
Scheduled - Services Affected:
- Dutch Government Messaging Custom
- Interconnect Traffic
- OpenText Client Custom Applications
- OpenText CSP
- OpenText CSP (EMEA)
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (EU)
- OpenText Trading Grid Capture Service (EU)
- OpenText Trading Grid e-Invoicing
- OpenText Trading Grid Insights (EU)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
- OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
- OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
- OpenText Trading Grid Messaging Service - Biz (EMEA)
- OpenText Trading Grid Online (TGO)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Oct 9, 19:00 UTC
Core Archive GCP-US Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:01 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

US (archive.us.opentext.cloud) Prod - November 9, 2025 - 0100-0500 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 5, 17:50 UTC
Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn Network Maintenance scheduled for 9 November 2025
Completed - The scheduled maintenance has been completed.
Nov 9, 04:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 UTC
Scheduled - Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing network maintenance on 9 November 2025 from 01:00 to 05:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please refrain from any transaction activities during the window. After the maintenance window, verify transaction processing and delivery, and resend any missing transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 16 November 2025. An updated post will be made if the backup date is required.

Tracking Number: C2211152
Oct 9, 18:00 UTC
Core North America services were unavailable
Resolved - The following services were unavailable. The issue is now resolved. We appreciate your patience.

- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management (coredam.us.opentext.com)
- Core for Capital Projects
- Core Journey (journey.us.opentext.com)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API

Tracking Number: IM3816854
Nov 9, 01:25 UTC
Monitoring - The following services were unavailable. Service has been restored and is now being validated. We appreciate your patience.

- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management (coredam.us.opentext.com)
- Core for Capital Projects
- Core Journey (journey.us.opentext.com)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API

Tracking Number: IM3816854
Nov 9, 00:33 UTC
Investigating - The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management (coredam.us.opentext.com)
- Core for Capital Projects
- Core Journey (journey.us.opentext.com)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API

Tracking Number: IM3816854
Nov 8, 23:18 UTC
Nov 8, 2025
C2204720 - Managed Services Maintenance
Completed - The managed services maintenance originally planned for 9 November 2025 from 03:00 to 07:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2204720
Nov 8, 06:19 UTC
Scheduled - Services Affected:
• OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Oct 8, 05:44 UTC
Nov 7, 2025
Core Archive Singapore Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 7, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 09:29 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - November 7, 2025 - 1530-2030 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 7, 15:30 UTC
Core Archive Japan Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 7, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:15 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - November 7, 2025 - 1330-1730 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 7, 13:30 UTC
Zix - Partner Portal returning Page Not found
Resolved - We have confirmed this issue has been resolved. We apoligize for any inconvenience this may have caused.
Nov 7, 15:31 UTC
Investigating - We are currently investigating an issue with logging into Partner Branded Portals/Page Not Found being return. We apologize for any inconvenience this may be causing.

Tracking Incident: IM3815890
Nov 7, 12:21 UTC
Core Archive UAE Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:14 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - November 7, 2025 - 1100-1500 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 7, 11:00 UTC
Core Archive Australia Regular Software Update - 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 11:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 14:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 09:48 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - November 7, 2025 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 7, 11:00 UTC
CORESHARE NA Release deployment- 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 24, 20:13 UTC
Bulletin Creation and Republishing Outage in the Supplier Portal
Resolved - This incident has been resolved.
Nov 7, 04:00 UTC
Monitoring - The issue affecting bulletin creation and republishing in the Supplier Portal has been identified. A workaround has been applied, and the bulletin creation and republish functionality should now be available.
We will continue to monitor the system to ensure stability.

Ref: IM3813776.
Nov 6, 12:12 UTC
Investigating - We are currently experiencing an issue affecting the creation of new bulletins and the republishing of bulletins in a pending state. Our teams are assembled and actively investigating the root cause.
We will provide further updates as soon as more information becomes available.

Ref: IM3813776.
Nov 5, 17:00 UTC
Nov 6, 2025
CORESHARE EU Release deployment- 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 24, 20:11 UTC
IM3791198 - ws.betagrid.gxs.com
Completed - The scheduled maintenance has been completed.
Nov 6, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 08:23 UTC
CORESHARE CA Release deployment- 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 24, 20:08 UTC
IM3785403 and C2221537
Completed - The scheduled maintenance has been completed.
Nov 6, 04:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 15:05 UTC
Nov 5, 2025
IM3782944 and C2214531 - integration.hubspan.net
Completed - The scheduled maintenance has been completed.
Nov 5, 21:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 08:17 UTC
CORESHARE AU Release deployment- 25.4.2
Completed - The scheduled maintenance has been completed.
Nov 5, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 24, 20:06 UTC
IM3781499 and C2212482 - as2bizlinkp2.easylink.com
Completed - The scheduled maintenance has been completed.
Nov 5, 16:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 08:15 UTC
Nov 4, 2025
IM3813776 - Core Collaboration Access customers cannot publish and view bulletins
Resolved - Core Collaboration Access bulletin widget was unavailable. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3813776
Nov 4, 15:30 UTC
Investigating - Core Collaboration Access bulletin widget is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3813776
Nov 4, 14:52 UTC
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