Impact: After 24 March 2026, customers and their trading partners may be unable to securely connect to ftps2.easylink.com via FTPs if they do not have the new certificate installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Mar 24, 202600:00-04:00 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 13, 2026 - 12:38 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 11, 2026 - 12:13 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 09, 2026 - 03:30 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 08, 2026 - 19:28 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 08, 2026 - 18:35 UTC
Investigating - Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3884136
Mar 08, 2026 - 18:11 UTC
Update - We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 03, 2026 - 13:57 UTC
Update - Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities.
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 03, 2026 - 12:13 UTC
Identified - Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities.
We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 02, 2026 - 18:15 UTC
To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will undergo system maintenance on 24 March 2026, from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2264802 Posted on
Mar 13, 2026 - 18:34 UTC
Server Backup US East (Boyers) will undergo system maintenance on 24 March 2026, from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2264817 Posted on
Mar 16, 2026 - 12:40 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Pre-Production
Impact: After 24 March 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 12, 2026 - 14:03 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Biz service - Pre-production
Impact: After 25 March 2026, customers and their trading partners may be unable to securely connect to the pre-production OpenText Trading Grid Messaging Service (TGMS) Biz service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 25, 2026 - 21:34 UTC
Server Backup US East (Ashburn) will undergo system maintenance on 25 March 2026, from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2264831 Posted on
Mar 16, 2026 - 12:54 UTC
Server Backup US West (Chandler) will undergo system maintenance on 26 March 2026, from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Change: C2264805 Posted on
Mar 13, 2026 - 18:44 UTC
Services affected: Legacy EasyLink ICCNET - EDIINT - Production ftpsslbizlinkp2.easylink.com
Impact: After 28 March 2026, customers and their trading partners may be unable to securely connect to production Legacy EasyLink ICCNET - EDIINT via ftpsslbizlinkp2.easylink.com via FTPS if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Posted on
Feb 26, 2026 - 10:10 UTC
Intermittent service interruptions are expected to occur throughout this timeframe. Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
After the maintenance window, please confirm that your transactions are processing and delivering normally. If you notice any missing items, resend them as needed. If you encounter any issues, please contact the OpenText Support Team.
Tracking Number: C2211067 Posted on
Feb 27, 2026 - 18:38 UTC
Services affected: OpenText Liaison Alloy EU AS2 - Pre-Production
Impact: After 29 March 2026, customers and their trading partners may be unable to securely connect to the pre-production OpenText Liaison Alloy EU AS2 service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 04, 2026 - 20:56 UTC
We will be undergoing infrastructure maintenance activities during this time. All services will be unavailable for the duration of the maintenance Posted on
Mar 09, 2026 - 17:28 UTC
Scheduled -
The managed services maintenance originally scheduled for 22 March 2026 from 16:00 to 18:00 GMT was attempted but had to be reverted. The change has been rescheduled to 29 March 2026 from 16:00 to 18:00 GMT.
Service will be unavailable during this timeframe.
Please delay any trading activities during the maintenance window.
Mar 23, 2026 - 02:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 2026 - 16:00 UTC
Scheduled -
Services Affected: Odette File Transfer Protocol (OFTP)
Impact: Service will be unavailable during this timeframe.
Feb 20, 2026 - 09:05 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Production p10zengin.tgms.gxs.com:5021
Impact: After 31 March 2026, customers and their trading partners may be unable to securely connect to production OpenText TGMS Zengin Communications Protocol via p10zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted.
Tracking Number: IM3874088 Posted on
Feb 26, 2026 - 01:03 UTC
Server Backup Canada (Mississauga) will be undergoing application maintenance on 1 April 2026 from 14:00 to 2 April 2026 at 20:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
Tracking Number: C2265506 Posted on
Mar 17, 2026 - 14:50 UTC
Impact: After 2 April 2026, customers and their trading partners may be unable to securely connect to production OpenText Inovisworks using Applicability Statement 2 (AS2) via https://as2.gateway.inovisworks.net/msgsrv/as2 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 04, 2026 - 17:50 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol – Pre-production b12zengin.tgms.gxs.com:5021
Impact: After 2 April 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS Zengin Communications Protocol via b12zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Feb 27, 2026 - 01:16 UTC
Details On April 5, 2026, between 01:00 and 05:00 GMT, OpenText will disable FTP (port 21) on all production endpoints to enhance security and prevent unencrypted file transfers.
Impact After FTP (port 21) is disabled, any services, scripts, or client connections still using port 21 will fail.
Action required Transition all file transfer connections to SFTP (port 22) immediately.
More information For more information, please contact us through the customer portal and reference ticket number C2247880. Posted on
Mar 11, 2026 - 15:02 UTC
Impact: After 5 April 2026, customers and their trading partners may be unable to securely connect to https://as2.liaison.eu via AS2 HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 06, 2026 - 18:09 UTC
The database maintenance scheduled for 29 March 2026, from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 5 April 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.
Update -
The urgent maintenance originally scheduled for 29 March 2026 from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 5 April 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.
Tracking Number: C2261316
Mar 18, 2026 - 19:31 UTC
Server Backup US West (Chandler) will be undergoing application maintenance on 6 April 2026 from 14:00 to 8 April 2026 at 22:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
Tracking Number: C2265529 Posted on
Mar 17, 2026 - 14:55 UTC
Impact: After 7 April 2026, customers and their trading partners may be unable to securely connect to pre-production Inovis Managed Services RosettaNet (Grid Talk) via https://rosettanet-stage.inovis.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 05, 2026 - 13:20 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Production p12zengin.tgms.gxs.com:5021
Impact: After 7 April 2026, customers and their trading partners may be unable to securely connect to production OpenText TGMS Zengin Communications Protocol via p12zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 06, 2026 - 08:15 UTC
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to pre-production AS2E via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 05, 2026 - 08:32 UTC
Services affected: OpenText Pre-production TGMS US SMG HTTPS https://web.betagrid.gxs.com HTTP and SFTP connections are not affected.
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to OpenText Pre-production TGMS US SMG HTTPS service via https:web.betagrid.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 09, 2026 - 07:31 UTC
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to Pre-Production EMEA Managed Services Shared Message Gateway via test.web.smg.ms1.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 09, 2026 - 07:16 UTC
Services affected: Pre-production Odette File Transfer Protocol (OFTP) bmsodex.eu.gxs.com
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to Pre-production Odette File Transfer Protocol (OFTP) via bmsodex.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 06, 2026 - 14:10 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) - Production
p10oftp.tgms.gxs.com:6619
After 12 April 2026, customers and their trading partners may be unable to securely connect to the production OpenText TGMS instance of OFTP via p10oftp.tgms.gxs.com:6619 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 13, 2026 - 04:04 UTC
On 12 April 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:
Desktop Messaging - BMS Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Core Capture (capture.ot2.opentext.com) Core Capture (corecapture.us.opentext.com) Core Capture for SAP® Solutions (capture.ot2.opentext.com) Core Capture for SAP® Solutions (corecapture.us.opentext.com) Core Collaboration for Engineering Core Collaboration for Engineering (xchange.us.opentext.com) Core Communications Core Compliance Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Digital Asset Management (coredam.us.opentext.com) Core for Capital Projects Core Journey (journey.us.opentext.com) Core Platform - Admin Center Core Platform - Content Transformation and Injection Services Core Platform - Eventing Core Platform - Entitlement & Tenancy Service Core Platform - Forms Core Platform - Information Storage Core Platform - Metadata Core Platform - Metadata (cms.us.opentext.com) Core Platform - Online Editing Service Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Core Platform – Process Automation (Workflow, Decision, Case Management) Core Platform - Retention Service Core Platform - Search Core Platform - Viewing & Transformation Core Process Automation Core Process Automation (corecase.us.opentext.com) Developer Experience - Thrust API Bundle Information Intelligence - Thrust API Signature Service – Thrust API Core Share US Core Signature add-on for Core Share - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature Standalone - US
Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2069162 Posted on
Jan 12, 2026 - 06:02 UTC
Services affected: Production OFTP pmsodex.eu.gxs.com
After 12 April 2026, customers and their trading partners may be unable to securely connect to production OFTP services via pmsodex.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 12, 2026 - 05:05 UTC
The managed services maintenance originally scheduled for 8 March 2026 from 17:00 to 19:00 UTC has been rescheduled to 12 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242874 Posted on
Mar 11, 2026 - 15:55 UTC
The managed services maintenance originally scheduled for 8 March 2026 from 17:00 to 19:00 UTC has been rescheduled to 12 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242879 Posted on
Mar 11, 2026 - 16:00 UTC
Server Backup US East (Ashburn) will be undergoing application maintenance on 13 April 2026 from 14:00 to 14 April 2026 at 21:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
Tracking Number: C2261686 Posted on
Mar 17, 2026 - 15:06 UTC
After 15 April 2026, customers and their trading partners may be unable to securely connect to pre-production US Managed Services Shared Message Gateway (SMG) via HTTPS if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 12, 2026 - 04:32 UTC
Server Backup US East (Boyers) will be undergoing application maintenance on 15 April 2026 from 14:00 to 16 April 2026 at 21:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
Tracking Number: C2261682 Posted on
Mar 17, 2026 - 15:10 UTC
After 15 April 2026, customers and their trading partners may be unable to securely connect to Liaison Pre-Production Webspan Integration Platform using PGP encryption if the new key is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Posted on
Mar 13, 2026 - 04:56 UTC
Services affected: Covisint OFTP gateway - Production
Impact: After 16 April 2026, customers and their trading partners may be unable to securely connect to the production Covisint OFTP gateway if the new certificate is not installed according to your local network/application processes. Please reference the certificate email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 13, 2026 - 16:14 UTC
A network maintenance window has been scheduled to update an internal DNS MX record related to FTPtoBMS delivery service on 17 April 2026, from 13:00 to 15:00 UTC.
Impact: Because DNS updates rely on global caching (known as TTL), some customers may observe a brief delay—typically just a few minutes—in receiving FTP related notifications immediately following the update. No data loss or service interruption is expected.
Customer Action: This is a low-impact change, and no action is required.
Additional Details: This DNS update supports our transition to enhanced hardware, which is designed to improve system performance and stability for all customers using our notice delivery services.
Tracking number: C2260453 Posted on
Mar 16, 2026 - 18:20 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 18, 2026 - 22:00 UTC
Scheduled -
On 18 April 2026 from 22:00 to 19 April 2026 04:00 UTC a software maintenance has been scheduled that will affect these services:
• Inovis Managed Services Biz Mapper / Biz Transformation • Inovis Managed Services Biz OS 2.0 • Inovis Managed Services RosettaNet (Grid Talk) • Inovis Managed Services TrustedLink Enterprise (TLE) • OpenText Inovisworks • OpenText Inovisworks using Applicability Statement 2 (AS2) • OpenText Inovisworks using File Transfer Protocol (FTP) • OpenText Inovisworks using Pipeline • OpenText Inovisworks using X400 • OpenText Trading Grid Catalogue • OpenText Trading Grid Intelligence • OpenText Vendor Portal • OpenText WebEC
Service will be unavailable during this timeframe.
OpenText Trading Grid Catalogue, OpenText Vendor Portal, OpenText Trading Grid Intelligence, and Inovis Managed Services RosettaNet (Grid Talk) will be available and will only experience processing delays during this timeframe, while the rest of the services affected with the addition of OpenText Inovisworks using Secure File Transfer Protocol (SFTP) and Inovisworks BizVan will be unavailable during this maintenance.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2265781
Mar 20, 2026 - 03:53 UTC
After 19 April 2026, customers and their trading partners may be unable to securely connect to AS2B Production service via https://as2b.am.gxsics.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 19, 2026 - 03:13 UTC
Cloud Fax Services North America will be undergoing network maintenance on 19 April 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744 Posted on
Mar 17, 2026 - 13:09 UTC
Services affected: Production Managed Services US Shared Message Gateway (MS US SMG) https://smg.tradinggrid.gxs.com - Production HTTP and SFTP connection are not affected.
Impact: After 19 April 2026, customers and their trading partners may be unable to securely connect to production Managed Services US Shared Message Gateway via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 20, 2026 - 13:19 UTC
On 19 April 2026 from 3:00 to 9:00 UTC a network maintenance has been scheduled that will affect these services: • Data Center Network Access • Electronic Data Interchange (EDI) • Interconnect Traffic • Messaging Services • OpenText Client Custom Applications • OpenText CSP • OpenText Document Capture and Management (DCM) • OpenText Enterprise Management Services (EMS) Cloud Services • OpenText Messaging Workflow • OpenText Trading Grid (Classic) • OpenText Trading Grid (Classic) using Shared Message Gateway (SMG) • OpenText Trading Grid (NA) • OpenText Trading Grid e-Invoicing • OpenText Trading Grid Intelligence • OpenText Trading Grid Messaging Service (TGMS) • OpenText Trading Grid Online (TGO) • OpenText WebEC • PCI Gateway • VPN Access
Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744 Posted on
Mar 17, 2026 - 14:39 UTC
OpenText CSP North America will be undergoing system maintenance on 19 April 2026 from 13:00 to 16:00 UTC. Service will be degraded during this timeframe.
Tracking Number: C2264369 Posted on
Mar 17, 2026 - 07:23 UTC
Completed -
The scheduled maintenance has been completed.
Mar 23, 20:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 12:00 UTC
Scheduled -
Server Backup Canada (Mississauga) will undergo system maintenance on 23 March 2026, from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Resolved -
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
Tracking Number: 5304133
Mar 23, 19:34 UTC
Monitoring -
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated.
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5304133
Mar 23, 18:48 UTC
Identified -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working on a fix.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5304133
Mar 23, 17:40 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5304133
Mar 23, 16:45 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5304133
Mar 23, 15:56 UTC
Investigating -
Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.
Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Mar 23, 01:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 UTC
Scheduled -
Desktop Messaging BMS and Fax2Mail - Ashburn will undergo network maintenance on 22 March 2026, from 04:00 to 08:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from submitting transactions during the maintenance window. After completion, verify all transaction processing and delivery, and retransmit any transactions that did not process.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 29 March 2026. An updated post will be made if the backup date is required.
Completed -
The Managed Services maintenance originally planned for 22 March 2026 from 17:00 to 21:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2253435
Mar 23, 00:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:00 UTC
Scheduled -
OpenText Applicability Statement 2 (AS2 EMEA) will be undergoing managed services maintenance on 22 March from 17:00 to 21:00 UTC. Service will be unavailable for up to 2 hours at the beginning of this timeframe
Completed -
The scheduled maintenance has been completed.
Mar 23, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 02:00 UTC
Scheduled -
Desktop Messaging BMS will be undergoing network Maintenance on 22 March 2026 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 29 March 2026. An updated post will be made if the backup date is required.
Completed -
The scheduled maintenance has been completed.
Mar 22, 18:34 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 UTC
Scheduled -
The system maintenance scheduled for 22 February 2026, from 12:00 to 16:00 GMT has been rescheduled to 22 March 2026, from 12:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.
Services Affected: OpenText EDI SERVICES - IBP
Impact: Service will be unavailable during this timeframe.
Jan 23, 07:05 UTC
Impact: No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Mar 18, 21:07 UTC
Completed -
The scheduled maintenance has been completed.
Mar 22, 14:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:00 UTC
Scheduled -
On 22 March 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:
Desktop Messaging - BMS Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Core Capture (capture.ot2.opentext.com) Core Capture (corecapture.us.opentext.com) Core Capture for SAP® Solutions (capture.ot2.opentext.com) Core Capture for SAP® Solutions (corecapture.us.opentext.com) Core Collaboration for Engineering Core Collaboration for Engineering (xchange.us.opentext.com) Core Communications Core Compliance Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Digital Asset Management (coredam.us.opentext.com) Core for Capital Projects Core Journey (journey.us.opentext.com) Core Platform - Admin Center Core Platform - Content Transformation and Injection Services Core Platform - Eventing Core Platform - Entitlement & Tenancy Service Core Platform - Forms Core Platform - Information Storage Core Platform - Metadata Core Platform - Metadata (cms.us.opentext.com) Core Platform - Online Editing Service Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Core Platform – Process Automation (Workflow, Decision, Case Management) Core Platform - Retention Service Core Platform - Search Core Platform - Viewing & Transformation Core Process Automation Core Process Automation (corecase.us.opentext.com) Developer Experience - Thrust API Bundle Information Intelligence - Thrust API Signature Service – Thrust API Core Share US Core Signature add-on for Core Share - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature Standalone - US
Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 12 April 2026. An updated post will be made if the backup date is required.
Completed -
The scheduled maintenance has been completed.
Mar 22, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 UTC
Update -
The scheduled emergency maintenance window has been updated based on feedback to provide a more convenient outage window. The maintenance will now take place on March 21, 2026, at 21:00 UTC, instead of the previously scheduled March 22, 2026, at 01:00 UTC. We appreciate your feedback and understanding as we work to minimize disruption.
Mar 13, 17:22 UTC
Scheduled -
OpenText will be performing emergency maintenance on Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) starting at 21:00 hrs UTC on March 21st, 2026. The system will be unavailable for up to 12 hours while we complete infrastructure updates to improve system stability and performance.
If you have any questions, please reach out through the usual support channel. We apologize for any inconvenience and appreciate your patience.
Note: The start date and time have been updated to reflect the revised maintenance window.
Mar 12, 15:15 UTC
Completed -
The scheduled maintenance has been completed.
Mar 22, 05:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 UTC
Update -
Update the status message to provide clearer maintenance information based on customer feedback.
Mar 13, 13:43 UTC
Scheduled -
We will be undergoing a scheduled software update during this time. This maintenance window is a reattempt following an earlier 26.1.1 software update attempt that did not complete successfully. All services will be unavailable during this maintenance period. EU (archive.opentext.eu) Prod - March 22, 2026 - 01:00 - 05:00 GMT
Mar 12, 18:23 UTC
Completed -
The scheduled maintenance has been completed.
Mar 22, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:01 UTC
Update -
Update the status message to provide clearer maintenance information based on customer feedback.
Mar 13, 13:50 UTC
Scheduled -
We will be undergoing a scheduled software update during this time. This maintenance window is a reattempt following an earlier 26.1.1 software update attempt that did not complete successfully. All services will be unavailable during this maintenance period. US (archive.na.opentext.com) Prod - March 22, 2026 - 01:00 - 05:00 GMT
Mar 12, 18:21 UTC
Completed -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 21, 18:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:00 UTC
Update -
The software maintenance scheduled for 21 March 2026, from 14:00 UTC to 22 March 2026, at 02:00 UTC, has been changed to 21 March 2026, from 13:00 UTC to 22 March 2026, at 01:00 UTC. These services are affected:
Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.
Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
Tracking Number: C2255895
Mar 18, 15:35 UTC
Scheduled -
On 21 March 2026, from 14:00 UTC to 22 March 2026, at 02:00 UTC, a software maintenance has been scheduled that will affect these services: - Fax Cloud Connect (Ashburn) - Fax2mail (Ashburn) - Production Messaging - Fax (Ashburn)
Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.
Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
Completed -
The scheduled maintenance has been completed.
Mar 21, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:00 UTC
Scheduled -
IOT/IDM Messaging will be undergoing release maintenance on 21 March 2026 from 12:00 to 16:00 UTC. While we do not anticipate any outage or degraded service, there may be some degradation during this time.
Completed -
The scheduled maintenance has been completed.
Mar 20, 16:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 04:00 UTC
Scheduled -
Zix Customer Portal Interface - Customer Portal will undergo system maintenance on 20 March 2026, from 04:00 to 06:00 UTC. The Customer Portal may be intermittently inaccessible or have degraded functionality during this timeframe.
If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com.
Completed -
The scheduled maintenance has been completed.
Mar 20, 12:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:00 UTC
Scheduled -
Services Affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Production p11zengin.tgms.gxs.com
Impact: After 19 March 2026, customers and their trading partners may be unable to securely connect to production OpenText TGMS Zengin Communications Protocol via p11zengin.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Mar 2, 09:47 UTC
Resolved -
Core Secure Access was experiencing intermittent login failures to the applications. The issue is now resolved. We appreciate your patience.
Resolved -
Automotive Supplier Portal Core Secure Access was unavailable. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3890899
Mar 18, 19:29 UTC
Monitoring -
Automotive Supplier Portal Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3890899
Mar 18, 18:43 UTC
Investigating -
Automotive Supplier Portal Core Secure Access is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3890899
Mar 18, 18:30 UTC
Completed -
The scheduled maintenance has been completed.
Mar 18, 14:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:30 UTC
Scheduled -
Core Management Console will undergo database maintenance on 18 March 2026, from 03:30 to 06:30 UTC. Console access will be intermittent during this timeframe, but all other product functionality will remain available.
Completed -
The scheduled maintenance has been completed.
Mar 18, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:30 UTC
Scheduled -
Core EDR/MDR will undergo software maintenance today, 17 March 2026, from 22:30 UTC to 18 March 2026 at 03:30 UTC. During this window, the Detection & Response portal will be updated silently to version 26.1.3. No service interruption is anticipated during this timeframe.
In the unlikely event that you experience an issue, please contact support and reference the version 26.1.3 portal upgrade.
Mar 17, 20:41 UTC
Completed -
The scheduled maintenance has been completed.
Mar 15, 16:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:00 UTC
Scheduled -
Services Affected:
• Odette File Transfer Protocol (OFTP) • OpenText Alloy (EU) • OpenText Lens for Alloy (EU) • OpenText Lens for ANI • OpenText Lens for DXP • OpenText Lens for Liaison VAN • OpenText Liaison ANI • OpenText Liaison ANI - Classic SupplierWeb • OpenText Liaison ANI - SupplierWeb • OpenText Liaison ANI WebTransfer • OpenText Protect - TaaS (EU)
Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Feb 2, 06:05 UTC
Completed -
The scheduled maintenance has been completed.
Mar 15, 13:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:01 UTC
Scheduled -
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) will be undergoing a hardware maintenance on 15 March 2026, from 02:00 to 08:00 UTC. Service will be degraded during this timeframe.
Completed -
The scheduled maintenance has been completed.
Mar 14, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 12:00 UTC
Scheduled -
IOT/IDM Messaging will be undergoing database maintenance on 14 March 2026 from 12:00 to 16:00 UTC. There will be an application outage during this window. Please plan accordingly.
Completed -
The system maintenance scheduled for 14 March 2026, from 11:00 to 22:00 UTC has been cancelled.
Mar 13, 15:35 UTC
Scheduled -
On 14 March 2026, from 11:00 to 22:00 UTC, a system maintenance has been scheduled that will affect these services: - Core Messaging - Email - Core Messaging - SMS - Fax Cloud Connect - Fax2Mail - Production Messaging
Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Mar 13, 03:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 UTC
Scheduled -
Core Endpoint Backup Red-US2 Vault will be undergoing database maintenance on 12 March 2026 from 22:00 to 13 March 2026 at 03:00 UTC. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Mar 12, 22:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 13:00 UTC
Scheduled -
Core Endpoint Protection will be undergoing software maintenance beginning 18 February 2026, at 13:00 UTC and ending on 12 March 2026, at 22:00 UTC.
During this window, the endpoint agent system will update the agent version to 9.0.43.58 and core version to 1.13.0.11. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.
Impact: After 12 March 2026, customers and their trading partners may be unable to securely connect to production Alloy North America AS2, AS2- MFT, Conveyor MFT, Launcher, MBOX, SOAP, and TAAS services if the new certificate is not installed according to your local network/application processes.
Feb 9, 11:36 UTC
Completed -
The scheduled maintenance has been completed.
Mar 12, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Pre-Production
Impact: After 12 March 2026, customers and their trading partners may be unable to securely connect to the to pre-production OpenText TGMS Zengin Communications Protocol service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Feb 13, 18:30 UTC
Completed -
The scheduled maintenance has been completed.
Mar 11, 02:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:00 UTC
Scheduled -
Impact: After 11 March 2026, customers and their trading partners may be unable to securely connect to production WebSpan FTPS service if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted.
Feb 5, 08:15 UTC
Completed -
The scheduled maintenance has been completed.
Mar 10, 19:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 15:00 UTC
Scheduled -
MailStore Cloud will undergo software maintenance on 10 March 2026, from 15:00 to 17:00 UTC. The site will be unavailable, and users will be redirected to a maintenance page during the downtime.
Completed -
The scheduled maintenance has been completed.
Mar 10, 15:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:00 UTC
Scheduled -
Services affected: Liaison ANI OFTP - Production
Impact: After 10 March 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Feb 9, 19:05 UTC
Impact: After 10 March 2026, customers and their trading partners may be unable to securely connect to the pre-production AS2B NA service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Feb 13, 20:08 UTC