OpenText Status

OpenText

Zix - Secure Cloud Portal - Hosted Exchange (HEX) Settings Page Error

Investigating - Zix - Secure Cloud Portal is currently experiencing an error message when attempting to view Hosted Exchange (HEX) settings for users. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731404
Jul 01, 2025 - 19:10 UTC

Zix - Hosted Exchange (HEX) - OWA Error

Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731388
Jul 01, 2025 - 19:05 UTC

Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 01, 2025 - 18:33 UTC

Core Endpoint Backup Red-APAC Vault Maintenance scheduled for 1 July 2025

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 01, 2025 - 18:00 UTC

Scheduled - Core Endpoint Backup Red-APAC Vault will be undergoing a planned upgrade maintenance on 1 July 2025, from 18:00 to 22:00 UTC.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jul 1, 2025 18:00-22:00 UTC

About This Site

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Operational

Carbonite® Backup for Microsoft 365 - Australia East (New South Wales) Operational

Carbonite® Backup for Microsoft 365 - Canada Central (Toronto) Operational

Carbonite® Backup for Microsoft 365 - East US 2 (Virginia) Operational

Carbonite® Backup for Microsoft 365 - France Central (Paris) Operational

Carbonite® Backup for Microsoft 365 - India Operational

Carbonite® Backup for Microsoft 365 - UK South (London) Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services Europe Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Under Maintenance

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Under Maintenance

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence Operational

Webroot by OpenText™ Operational

Core DNS Protection Operational

Core Endpoint Protection Operational

Core Security Awareness Training Operational

Unity - Thrust API Operational

Webroot Management Consoles Operational

Zix - Cybersecurity Partial Outage

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Information Archive / ZCP Operational

Zix Archive Services - ZixArchive Operational

Zix CloudAlly Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Partial Outage

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix DNS Hosting Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Microsoft Office 365 Operational

Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Partial Outage

Zix Support Infrastructure - Live Chat Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Endpoint Backup Blue Vault Maintenance scheduled for 2 July 2025 Jul `2`, `2025` `21:00` - Jul `3`, `2025` `01:00` UTC

Core Endpoint Backup Blue Vault will be undergoing a planned upgrade maintenance on 2 July 2025, from 21:00 to 01:00 UTC on 3 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Posted on Jun 25, 2025 - 20:07 UTC

Core Endpoint Backup Red-US Vault Maintenance scheduled for 3 July 2025 Jul `3`, `2025` `21:00` - Jul `4`, `2025` `01:00` UTC

Core Endpoint Backup Red-US Vault will be undergoing a planned upgrade maintenance on 3 July 2025, from 21:00 to 01:00 UTC on 4 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Posted on Jun 25, 2025 - 20:09 UTC

Core Signature Database Maintenance scheduled for 05 July 2025 Jul `5`, `2025` `02:00`-`06:00` UTC

Core Signature will be undergoing database maintenance on 5 July 2025 from 02:00 to 06:00 UTC. While this is not a complete outage for each region, there will be a 10 minute or less outage in each reason during this window as the databases will be restarted throughout the maintenance window.

Tracking Number: C2181507
Posted on Jun 25, 2025 - 13:00 UTC

Core Endpoint Backup Red-CA Vault Maintenance scheduled for 8 July 2025 Jul `8`, `2025` `21:00` - Jul `9`, `2025` `01:00` UTC

Core Endpoint Backup Red-CA Vault will be undergoing a planned upgrade maintenance on 8 July 2025, from 21:00 to 01:00 UTC on 9 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Posted on Jun 25, 2025 - 20:11 UTC

Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025 Jul `13`, `2025` `01:00`-`03:00` UTC

Update - The maintenance originally scheduled for 13 July 2025 from 03:00 to 05:00 UTC has been rescheduled to 13 July 2025 from 01:00 to 03:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 23, 2025 - 17:02 UTC

Scheduled - The maintenance originally scheduled for 27 April 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 13 July 2025 from 03:00 to 05:00 UTC.

- Core Capture
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Eventing
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Metadata (cms.us.opentext.com)
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Life Sciences Smart View Preview
- Signature Service – Thrust API
- Core Archive for SAP® Solutions - US (archive.us.opentext.cloud)
- Core Share - US
- Core Signature add-on for Core Share - US
- Core Signature add-on for Content Suite Platform/xECM - US
- Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 13, 2025 - 17:00 UTC

Core Share (AU) - Security Updates Jul `14`, `2025` `14:00`-`17:00` UTC

Core Share (AU) will be undergoing some security updates on July 14, 2025 from 14:00 to 17:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:45 UTC

Core Share (CA) - Security Updates Jul `15`, `2025` `02:00`-`05:00` UTC

Core Share (CA) will be undergoing some security updates on July 15, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:47 UTC

Core Share (EU) - Security Updates Jul `15`, `2025` `20:00`-`23:00` UTC

Core Share (EU) will be undergoing some security updates on July 15, 2025 from 20:00 to 23:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:49 UTC

Core Share (US) - Security Updates Jul `16`, `2025` `02:00`-`05:00` UTC

Core Share (US) will be undergoing some security updates on July 16, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:51 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul `19`, `2025` `14:00` - Jul `20`, `2025` `02:00` UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) system maintenance on 19 July 2025, 14:00 to 02:00 UTC on 20 July 2025. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2181554
Posted on Jun 25, 2025 - 18:36 UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul `20`, `2025` `03:00`-`11:00` UTC

The maintenance scheduled for 8 September 2024 from 03:00 to 11:00 UTC has been rescheduled to 20 July 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Tracking Number: C2031295
Posted on Jun 20, 2025 - 20:02 UTC

Past Incidents

Jul 1, 2025

Unresolved incidents: Zix - Secure Cloud Portal - Hosted Exchange (HEX) Settings Page Error, Zix - Hosted Exchange (HEX) - OWA Error, Core Endpoint Backup Red-APAC Vault Maintenance scheduled for 1 July 2025.

Jun 30, 2025

Zix Cybersecurity - Zix Cloud Ally Backup - Restore Jobs not finishing

Resolved - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. The issue is now resolved. We appreciate your patience.

Tracking Number: 250626-001248
Jun 30, 11:10 UTC

Monitoring - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: 250626-001248
Jun 27, 12:05 UTC

Identified - Zix CloudAlly Backup services is currently experiencing an issue with its restore jobs not finishing. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: Oracle Ticket 250626-001248
Jun 26, 19:28 UTC

Jun 29, 2025

Zix Encryption Services - ZixPortal Software Maintenance scheduled for 29 June 2025

Completed - The scheduled maintenance has been completed.
Jun 29, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 07:00 UTC

Scheduled - Zix Encryption Services - ZixPortal will be undergoing software maintenance on 29 June 2025 from 07:00 to 09:00 UTC. A brief service interruption may occur during this timeframe.

Customers who are signed on during the maintenance window may need to log in again to restore connection.

Tracking Number: C2177164
Jun 16, 18:17 UTC

Jun 28, 2025

Core Collaboration for Engineering EU is currently unavailable

Resolved - This incident has been resolved.
Jun 28, 11:35 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 02:18 UTC

Investigating - Core Collaboration for Engineering EU is currently unavailable. Teams are assembled and investigating.
Jun 27, 23:49 UTC

Jun 27, 2025

Core Endpoint Backup Red-US2 Vault Maintenance scheduled for 26 June 2025

Completed - The scheduled maintenance has been completed.
Jun 27, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 UTC

Scheduled - Core Endpoint Backup Red-US2 Vault will be undergoing a planned upgrade maintenance on 26 June 2025, from 21:00 to 01:00 UTC on 27 June 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 19:50 UTC

Server Backup US West Maintenance scheduled for 26 June 2025

Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 12:00 UTC

Scheduled - Cloud Vaulting Infrastructure will be undergoing a maintenance to the Cloud Vaulting Infrastructure on 26 June 2025, from 12:00 to 00:00 UTC on 27 June 2025.

Cloud backups, restores, and replication will be unavailable during this scheduled maintenance window.
Jun 25, 20:03 UTC

Jun 26, 2025

Core Endpoint Backup Protect Vault Maintenance scheduled for 25 June 2025

Completed - The scheduled maintenance has been completed.
Jun 26, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 21:00 UTC

Scheduled - Core Endpoint Backup Protect Vault will be undergoing an upgrade on 25 June 2025, from 21:00 to 01:00 UTC on 26 June 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 19:42 UTC

Jun 25, 2025

Jun 24, 2025

UK Domains Unable to access EMP Web Portal

Resolved - Email Message Privacy portals with a UK domain experiencied an issue when users attempt to login to the service related to the certificate. The issue is now resolved. We appreciate your patience.

Tracking Number:
Jun 24, 16:32 UTC

Investigating - Email Message Privacy portals with a UK domain are currently experiencing an issue when users attempt to login to the service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3725662
Jun 24, 12:50 UTC

Uploaded Files to EMP Service are not accessible

Resolved - The Zix Encryption Service - Email Message Privacy (EMP) experienced sporadic issues with file uploading/downloading. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3700411
Jun 24, 13:54 UTC

Monitoring - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3700411
Jun 23, 14:31 UTC

Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.

Further updates will be provided when new information is available and/or on Monday/Friday afternoons.

Tracking Number: IM3700411
Jun 23, 13:05 UTC

Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.

Further updates will be provided when new information is available and/or on Friday afternoons.

Tracking Number: IM3700411
Jun 16, 20:12 UTC

Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 10, 13:19 UTC

Identified - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.

Tracking Number: IM3700411
May 30, 15:34 UTC

Secure Cloud System Reports in Unavailable

Resolved - Secure Cloud System Reports experienced an issue and displayed a 500 ERROR when trying to access the reporting system. No new issues have been reported and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3724818
Jun 24, 12:45 UTC

Monitoring - Secure Cloud System Reports is currently experiencing an issue / is unavailable and displaying a 500 ERROR. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3724818
Jun 23, 14:38 UTC

Investigating - Secure Cloud System Reports is currently experiencing an issue / is unavailable and displaying a 500 ERROR. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3724818
Jun 23, 13:08 UTC

Jun 23, 2025

Jun 22, 2025

Cloud Fax services Europe (Desktop Messaging BMS) Network Maintenance scheduled for 22 June 2025

Completed - The scheduled maintenance has been completed.
Jun 22, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 16:00 UTC

Scheduled - Cloud Fax services Europe (Desktop Messaging BMS) will be undergoing network maintenance on 22 June 2025 from 16:00 to 20:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2169781
Jun 18, 17:59 UTC

Core Platform - OpenText Directory Services US Urgent Maintenance scheduled for 22 June 2025

Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:01 UTC

Scheduled - Core Platform - OpenText Directory Services US will be undergoing urgent maintenance on 22 June 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 13 July 2025. An updated post will be made if the backup date is required.

Tracking Number: C2172664
May 30, 20:00 UTC

Cloud Fax services North America (Fax2Mail - Ashburn) System Maintenance scheduled for 21 June 2025

Completed - The scheduled maintenance has been completed.
Jun 22, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 14:00 UTC

Scheduled - Cloud Fax services North America (Fax2Mail - Ashburn) system maintenance on 21 June 2025 14:00 UTC to 22 June 2025 02:00. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2170302
May 21, 23:15 UTC

Zix - Cybersecurity (Zix Encryption Services - ZixPortal) Software Maintenance scheduled for 21 June 2025

Completed - The scheduled maintenance has been completed.
Jun 22, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 UTC

Scheduled - Zix - Cybersecurity (Zix Encryption Services - ZixPortal) will be undergoing software maintenance on 21 June 2025 22:00 UTC to 22 June 2025 02:00 UTC. Customers may experience brief service interruptions, which may require re-logging into the platform.

Tracking Number: C2176850
Jun 17, 11:38 UTC

Jun 21, 2025

Core Share US (NA) - GKE cluster upgrades

Completed - The scheduled maintenance has been completed.
Jun 21, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:00 UTC

Scheduled - Core Share US (NA) will be undergoing maintenance on June 21, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
Jun 5, 14:51 UTC

Jun 20, 2025

No incidents reported.

Jun 19, 2025

Zix Customer Portal Interface - Customer Portal System Maintenance scheduled for 19 June 2025

Completed - The scheduled maintenance has been completed.
Jun 19, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 UTC

Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 19 June 2025 from 03:00 to 05:00 UTC. Service may experience periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.

Tracking Number: C2177174
Jun 17, 17:10 UTC

Jun 18, 2025

Core Archive US (archive.us.opentext.cloud) is in a degraded state

Resolved - Core Archive US (archive.us.opentext.cloud) is in a degraded state from 08:00 to 09:30 UTC on June 18, 2025. This was due to the application nodes reaching capacity for the main partition that is utilized to receive data. Customers were not able to archive new documents during this time. (IM3721964)
Jun 18, 12:00 UTC

Jun 17, 2025

No incidents reported.

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Scheduled Maintenance

Core Endpoint Backup Blue Vault Maintenance scheduled for 2 July 2025 Jul 2, 2025 21:00 - Jul 3, 2025 01:00 UTC

Core Endpoint Backup Red-US Vault Maintenance scheduled for 3 July 2025 Jul 3, 2025 21:00 - Jul 4, 2025 01:00 UTC

Core Signature Database Maintenance scheduled for 05 July 2025 Jul 5, 2025 02:00-06:00 UTC

Core Endpoint Backup Red-CA Vault Maintenance scheduled for 8 July 2025 Jul 8, 2025 21:00 - Jul 9, 2025 01:00 UTC

Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025 Jul 13, 2025 01:00-03:00 UTC

Core Share (AU) - Security Updates Jul 14, 2025 14:00-17:00 UTC

Core Share (CA) - Security Updates Jul 15, 2025 02:00-05:00 UTC

Core Share (EU) - Security Updates Jul 15, 2025 20:00-23:00 UTC

Core Share (US) - Security Updates Jul 16, 2025 02:00-05:00 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul 19, 2025 14:00 - Jul 20, 2025 02:00 UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul 20, 2025 03:00-11:00 UTC

Past Incidents

Core Endpoint Backup Blue Vault Maintenance scheduled for 2 July 2025 Jul `2`, `2025` `21:00` - Jul `3`, `2025` `01:00` UTC

Core Endpoint Backup Red-US Vault Maintenance scheduled for 3 July 2025 Jul `3`, `2025` `21:00` - Jul `4`, `2025` `01:00` UTC

Core Signature Database Maintenance scheduled for 05 July 2025 Jul `5`, `2025` `02:00`-`06:00` UTC

Core Endpoint Backup Red-CA Vault Maintenance scheduled for 8 July 2025 Jul `8`, `2025` `21:00` - Jul `9`, `2025` `01:00` UTC

Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025 Jul `13`, `2025` `01:00`-`03:00` UTC

Core Share (AU) - Security Updates Jul `14`, `2025` `14:00`-`17:00` UTC

Core Share (CA) - Security Updates Jul `15`, `2025` `02:00`-`05:00` UTC

Core Share (EU) - Security Updates Jul `15`, `2025` `20:00`-`23:00` UTC

Core Share (US) - Security Updates Jul `16`, `2025` `02:00`-`05:00` UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul `19`, `2025` `14:00` - Jul `20`, `2025` `02:00` UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul `20`, `2025` `03:00`-`11:00` UTC