OpenText

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
B2B Connect Operational
Carbonite® Backup for Microsoft 365 Portal Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture (capture.ot2.opentext.com) Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Collaboration for Engineering (xchange.us.opentext.com) Operational
Core Communications Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management (coredam.us.opentext.com) Operational
Core for Capital Projects Operational
Core Journey (journey.us.opentext.com) Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Eventing Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) ? Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) ? Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Collaboration Access Operational
Core EDR/MDR Operational
Core Endpoint Backup Operational
Core Endpoint Backup Blue Vault Operational
Core Endpoint Backup Protect Vault Operational
Core Endpoint Backup Red-APAC Vault Operational
Core Endpoint Backup Red-AU Vault Operational
Core Endpoint Backup Red-CA Vault Operational
Core Endpoint Backup Red-EMEA Vault Operational
Core Endpoint Backup Red-FR Vault Operational
Core Endpoint Backup Red-IN Vault Operational
Core Endpoint Backup Red-US Vault Operational
Core Endpoint Backup Red-US2 Vault Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Recover Operational
Replication - North America Operational
SecureMail Cloud Operational
Enterprise Cloud Operational
OEM Cloud Operational
Standard Cloud Operational
Server Backup Operational
Server Backup Canada Operational
Server Backup EU Operational
Server Backup UK Operational
Server Backup US East Operational
Server Backup US West Operational
Supplier Connection Operational
Supplier Portal Operational
Threat Intelligence (BrightCloud) Operational
Webroot by OpenText™ Operational
Core DNS Protection Operational
Core Endpoint Protection Operational
Core Security Awareness Training (WSAT) Operational
Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

C2218092 - F5 Vulnerability (CVE-2025-53868) Oct 16, 2025 22:00 - Nov 10, 2025 22:00 UTC

Dear Valued OpenText Customer,
We are aware of a recently disclosed issue affecting certain versions of a third-party F5 product used within parts of our hosting infrastructure. The issue pertains to a vendor component and does not involve OpenText-developed software.

Current Status
Based on information available at the time of this notice, we have not observed indications of exploitation in our monitored environments.

We are coordinating with the vendor and have initiated our standard vulnerability management process. The standard process includes an assessment and staged deployment of applicable vendor updates under change control procedures.

Customer Action
For OpenText-managed services, we are not requesting any customer action currently.

Service Continuity
We are managing any required updates to minimize impact.

More Information
For more information, please refer to the F5 advisory or contact Customer Support and reference tracking number C2218092.

This notice reflects our current understanding as of 4:31 PM EDT on October 16, 2025. It is provided for informational purposes only and does not create any warranty, commitment, or obligation, nor does it modify any existing agreements.
Posted on Oct 16, 2025 - 21:35 UTC

IM3781499 and C2212482 - as2bizlinkp2.easylink.com Nov 5, 2025 14:00-16:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 22, 2025 - 08:15 UTC

CORESHARE AU Release deployment- 25.4.2 Nov 5, 2025 15:00-17:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 24, 2025 - 20:06 UTC

IM3782944 and C2214531 - integration.hubspan.net Nov 5, 2025 18:00-21:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 22, 2025 - 08:17 UTC

IM3791198 - ws.betagrid.gxs.com Nov 6, 2025 01:00-03:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 22, 2025 - 08:23 UTC

IM3785403 and C2221537 Nov 6, 2025 01:00-05:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 30, 2025 - 15:05 UTC

CORESHARE CA Release deployment- 25.4.2 Nov 6, 2025 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 24, 2025 - 20:08 UTC

CORESHARE EU Release deployment- 25.4.2 Nov 6, 2025 21:00-23:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 24, 2025 - 20:11 UTC

CORESHARE NA Release deployment- 25.4.2 Nov 7, 2025 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 24, 2025 - 20:13 UTC

Core Archive UAE Regular Software Update - 25.4.2 Nov 7, 2025 11:00-15:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:14 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - November 7, 2025 - 1100-1500 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 11:00 UTC

Core Archive Australia Regular Software Update - 25.4.2 Nov 7, 2025 11:00-15:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:48 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - November 7, 2025 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 11:00 UTC

Core Archive Japan Regular Software Update - 25.4.2 Nov 7, 2025 13:30-17:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:15 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - November 7, 2025 - 1330-1730 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 13:30 UTC

Core Archive Singapore Regular Software Update - 25.4.2 Nov 7, 2025 15:30-19:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:29 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - November 7, 2025 - 1530-2030 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 15:30 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn Network Maintenance scheduled for 9 November 2025 Nov 9, 2025 01:00-05:00 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing network maintenance on 9 November 2025 from 01:00 to 05:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please refrain from any transaction activities during the window. After the maintenance window, verify transaction processing and delivery, and resend any missing transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 16 November 2025. An updated post will be made if the backup date is required.

Tracking Number: C2211152
Posted on Oct 09, 2025 - 18:00 UTC

C2203649 - Database maintenance Nov 9, 2025 02:00-06:00 UTC

Services Affected:
- OpenText Intelligent Web Forms
- OpenText Trading Grid Community Projects
- OpenText Trading Grid e-Invoicing
- OpenText Trading Grid Insights (NA)
- OpenText Trading Grid Intelligence
- OpenText Trading Grid Online (TGO)
- OpenText Trading Grid Supplier Hub

Service Impact: Service will be unavailable during this timeframe.
Posted on Sep 29, 2025 - 16:28 UTC

C2214000 - Software maintenance Nov 9, 2025 03:00-07:00 UTC

Services Affected:
- Dutch Government Messaging Custom
- Interconnect Traffic
- OpenText Client Custom Applications
- OpenText CSP
- OpenText CSP (EMEA)
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (EU)
- OpenText Trading Grid Capture Service (EU)
- OpenText Trading Grid e-Invoicing
- OpenText Trading Grid Insights (EU)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
- OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
- OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
- OpenText Trading Grid Messaging Service - Biz (EMEA)
- OpenText Trading Grid Online (TGO)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Oct 09, 2025 - 19:00 UTC

C2204724 - Managed Services Maintenance Nov 9, 2025 03:00-07:00 UTC

Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Oct 07, 2025 - 09:20 UTC

C2204720 - Managed Services Maintenance Nov 9, 2025 03:00-07:00 UTC

Services Affected:
• OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Oct 08, 2025 - 05:44 UTC

Core Archive North America Regular Software Update - 25.4.2 Nov 9, 2025 03:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:16 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - November 9, 2025 - 0300-0700 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 09, 2025 - 03:00 UTC

Software Maintenance scheduled for 9 November 2025 Nov 9, 2025 03:00-07:00 UTC

On 9 November 2025 from 03:00 to 07:00 UTC a software maintenance has been scheduled that will affect these services:
 - Desktop Messaging BMS
 - Fax2Mail
 - Production Messaging
 - Core Messaging Data Sovereignty
 - Core Messaging - SMS

Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 16 November 2025. An updated post will be made if the backup date is required.

Tracking number: C2214000
Posted on Oct 09, 2025 - 19:00 UTC

IM3791095 - ws.tradinggrid.gxs.com Nov 9, 2025 04:00-06:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 09, 2025 - 09:29 UTC

Core Archive Canada Regular Software Update - 25.4.2 Nov 9, 2025 05:00-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:16 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod -November 9, 2025 - 5:00 to 9:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 09, 2025 - 05:00 UTC

C2179279 - Network maintenance Nov 9, 2025 11:00-15:00 UTC

Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)


Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Oct 09, 2025 - 12:03 UTC

Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Scheduled for 9 November 2025 Nov 9, 2025 12:00-16:00 UTC

Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland will be undergoing database maintenance on 9 November 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220797
Posted on Oct 30, 2025 - 15:36 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 25.4.2 Nov 9, 2025 14:00-18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 03, 2025 - 14:57 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - November 9, 2025 - 14:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 09, 2025 - 14:00 UTC

Core Archive Switzerland Regular Software Update - 25.4.2 Nov 9, 2025 16:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:17 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - November 9, 2025 - 1600 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 09, 2025 - 16:00 UTC

IM3792583 and C2214119 - SSL/TLS Certificate Update Nov 9, 2025 16:00-18:00 UTC

Services Affected:
- pas2-jpn.ms.gxs.com

Impact: After 9 November 2025, customers and their trading partners may be unable to securely connect to pas2-jpn.ms.gxs.com via HTTPS if the new certificate is not installed according to your local network/application processes.
Posted on Oct 10, 2025 - 09:32 UTC

Core Archive India Regular Software Update - 25.4.2 Nov 9, 2025 16:30-20:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:17 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - November 9, 2025 - 1630-2030 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 09, 2025 - 16:30 UTC

IM3791220 and C2214853 Nov 9, 2025 17:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 10, 2025 - 10:08 UTC

Core Archive Europe Regular Software Update - 25.4.2 Nov 9, 2025 18:00-22:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 04, 2025 - 14:17 UTC
Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - November 9, 2025 -1800-2200

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 09, 2025 - 18:00 UTC

IM3781593 Nov 11, 2025 18:00-21:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 10, 2025 - 18:07 UTC

IM3782951 Nov 12, 2025 21:00-23:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 10, 2025 - 19:01 UTC

System Maintenance scheduled for 15 November 2025 Nov 15, 2025 01:00-13:00 UTC

On 15 November 2025 from 01:00 to 13:00 UTC a system maintenance has been scheduled that will affect these services:
 - Fax Cloud Connect
 - Fax2Mail
 - Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2217595
Posted on Oct 16, 2025 - 18:00 UTC

C2215931 - Network maintenance Nov 16, 2025 03:00-05:00 UTC

Services Affected:
• OpenText Liaison Webspan (Boeing Single-Tenant)
• OpenText Liaison Webspan (Connect Multi-Tenant)


Impact: Service will be degraded during this timeframe.
Posted on Oct 16, 2025 - 12:14 UTC

Rescheduled - Threat Intelligence (BrightCloud) Frankfurt, Virginia and Oregon Database Maintenance scheduled for 16 November 2025 Nov 16, 2025 12:00-16:00 UTC

Update - Threat Intelligence (BrightCloud) Frankfurt, Virginia and Oregon originally scheduled for 9 November 2025, has been rescheduled to 16 November 2025 from 12:00 to 16:00 UTC.

Please be informed that the previous communication stated that no service interruption was expected during the maintenance. However, the maintenance advisory has been updated. Intermittent service interruptions may occur throughout the maintenance window.

Tracking Number: C2220771
Oct 30, 2025 - 15:34 UTC
Scheduled - Threat Intelligence (BrightCloud) Frankfurt, Virginia and Oregon will be undergoing database maintenance on 9 November 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220771
Oct 28, 2025 - 10:54 UTC

IM3799222 Nov 18, 2025 14:00-17:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 17, 2025 - 08:55 UTC

C2220437 - System maintenance Nov 23, 2025 13:00-17:00 UTC

Services Affected: OpenText CSP (NA)

Impact: Service will be unavailable during the first 2 hours of this timeframe.
Posted on Oct 24, 2025 - 19:01 UTC
Nov 4, 2025
IM3813776 - Core Collaboration Access customers cannot publish and view bulletins
Resolved - Core Collaboration Access bulletin widget was unavailable. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3813776
Nov 4, 15:30 UTC
Investigating - Core Collaboration Access bulletin widget is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3813776
Nov 4, 14:52 UTC
Nov 3, 2025
Postponed - Core Endpoint Protection software maintenance scheduled beginning on 4 November 2025
Completed - The Core Endpoint Protection software maintenance originally planned to start on 4 November 2025, at 17:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2221000
Nov 3, 18:19 UTC
Scheduled - Core Endpoint Protection will undergo software maintenance beginning on 4 November 2025, at 17:00 UTC and ending on 13 November 2025, at 22:00 UTC.

During this window, the endpoint agent system will update the WREDRS module to version 1.3.0.2. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts:

Tracking Number: C2221000
Oct 28, 15:42 UTC
IM3791051 and C2217097 - bizlinkp12.ics.eu.gxs.com
Completed - The scheduled maintenance has been completed.
Nov 3, 13:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 17:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 3, 08:47 UTC
Nov 2, 2025
Cancelled - Core Europe (Core Compliance) Network Maintenance scheduled for 2 November 2025
Completed - The scheduled maintenance has been completed.
Nov 2, 18:47 UTC
Update - The network maintenance originally planned for 2 November 2025, from 17:00 to 21:00 UTC, has been cancelled. We apologize for any inconvenience this may have caused you.
Oct 30, 19:18 UTC
Scheduled - Core Europe (Core Compliance) will be undergoing network maintenance on 2 November 2025 from 17:00 to 21:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 11 January 2026. An updated post will be made if the backup date is required.

Tracking Number: C2151641
Oct 2, 16:00 UTC
Cancelled - C2151641 - Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 18:46 UTC
Update - The network maintenance originally planned for 2 November 2025 has been cancelled. We apologize for any inconvenience this may have caused you.
Oct 30, 19:27 UTC
Scheduled - Services Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services

Impact: Service will be degraded during this timeframe.
Oct 2, 16:03 UTC
C2130492 - Rescheduled software maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 18:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 17:00 UTC
Scheduled - Services Affected:
- OpenText Trading Grid (EU)
- OpenText Trading Grid - Orchestration (EU)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Oct 17, 14:52 UTC
C2129329 - Sotware maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 18:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 17:00 UTC
Scheduled - Services Affected: OpenText Trading Grid Capture Service (EU)

Impact: Service will be unavailable for 1 hour at the beginning of the maintenance window.
Oct 20, 19:49 UTC
Threat Intelligence (BrightCloud) Sydney Database Maintenance scheduled for 2 November 2025
Completed - The scheduled maintenance has been completed.
Nov 2, 16:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:00 UTC
Scheduled - Threat Intelligence (BrightCloud) Sydney will be undergoing database maintenance on 2 November 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220378
Oct 28, 10:38 UTC
Rescheduled: Zix Encryption Services - ZixPortal Software Maintenance scheduled for 2 November 2025
Completed - The scheduled maintenance has been completed.
Nov 2, 13:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 07:00 UTC
Update - The Zix Encryption Services - ZixPortal software maintenance scheduled for 26 October 2025, from 07:00 to 11:00 UTC has been rescheduled to 2 November 2025, from 07:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers who are logged in may need to re-authenticate to regain access to the secure message portal.

Tracking Number: C2197063
Oct 23, 15:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 14:46 UTC
Scheduled - The Zix Encryption Services - ZixPortal software maintenance originally scheduled for 19 October 2025, from 07:00 to 11:00 UTC has been rescheduled to 26 October 2025, from 07:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers who are logged in may need to re-authenticate to regain access to the secure message portal.

Tracking Number: C2197063
Oct 2, 20:00 UTC
Desktop Messaging BMS Network Maintenance scheduled for 2 November 2025
Completed - The maintenance scheduled for 2 November 2025 from 04:00 to 09:00 UTC was attempted and reverted within the maintenance window. The maintenance will be rescheduled, and the new date and time will be communicated once it is determined. We apologize for any inconvenience this may have caused you.
Nov 2, 09:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 04:00 UTC
Scheduled - Desktop Messaging BMS will be undergoing network maintenance on 2 November 2025 from 04:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 9 November 2025. An updated post will be made if the backup date is required.

Tracking Number: C2205819
Oct 2, 15:02 UTC
C2205819 - Network maintenance
Completed - The maintenance scheduled for 2 November 2025 from 04:00 to 09:00 UTC was attempted and reverted within the maintenance window. The maintenance will be rescheduled, and the new date and time will be communicated once it is determined. We apologize for any inconvenience this may have caused you.
Nov 2, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 04:00 UTC
Scheduled - Services Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText ICC (NA)
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (NA)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Oct 2, 15:03 UTC
C2204294 - Managed Services maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 02:00 UTC
Scheduled - Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 30, 17:11 UTC
C2204278 - Managed Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 02:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 08:26 UTC
C2204255 - Managed Services maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 02:00 UTC
Scheduled - Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 30, 17:00 UTC
Nov 1, 2025
Planned Vendor Maintenance for Core US
Completed - The scheduled maintenance has been completed.
Nov 1, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 00:00 UTC
Scheduled - Our vendor will be performing a critical system update that requires temporary downtime. During this maintenance, below identified products will be unavailable.
We are working closely with our vendor to complete the update and restore service as soon as possible.
Thank you for your patience and understanding.
Oct 23, 20:30 UTC
Oct 31, 2025
Cancelled - Software Maintenance scheduled for 16 November 2025
Completed - The software maintenance originally planned for 16 November 2025 from 17:00 to 21:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2213997
Oct 31, 15:07 UTC
Scheduled - The software maintenance originally planned for 16 November 2025 from 17:00 to 21:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2213997
Oct 31, 15:06 UTC
Server Backup US West (Chandler) System Maintenance scheduled for 30 October 2025
Completed - The scheduled maintenance has been completed.
Oct 31, 15:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 UTC
Scheduled - Server Backup US West (Chandler) will be undergoing system maintenance on 30 October 2025 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2216310
Oct 20, 17:13 UTC
C2212895 - System Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 08:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:00 UTC
Scheduled - Service/s Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services

Service Impact: Service will be degraded during this timeframe
Oct 1, 18:57 UTC
CORESHARE NA Release deployment- 25.4.1
Completed - The scheduled maintenance has been completed.
Oct 31, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Sep 22, 08:09 UTC
Oct 30, 2025
CORESHARE EU Release deployment- 25.4.1
Completed - The scheduled maintenance has been completed.
Oct 30, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Sep 22, 08:07 UTC
Server Backup US East (Ashburn) System Maintenance scheduled for 29 October 2025
Completed - The scheduled maintenance has been completed.
Oct 30, 18:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 UTC
Scheduled - Server Backup US East (Ashburn) will be undergoing system maintenance on 29 October 2025 from 12:00 to 23:59. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2216307
Oct 20, 17:17 UTC
Core Fax - US and XM SendSecure US Network Maintenance scheduled for 30 October 2025
Completed - The scheduled maintenance has been completed.
Oct 30, 18:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:00 UTC
Scheduled - Core Fax - US and XM SendSecure US will be undergoing network maintenance on 30 October 2025 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team

Tracking Number: C2215919
Oct 15, 14:00 UTC
Core Fax - EU and XM SendSecure EU Network Maintenance scheduled for 29 October 2025
Completed - The scheduled maintenance has been completed.
Oct 30, 15:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 UTC
Scheduled - Core Fax - EU and XM SendSecure EU will be undergoing network maintenance on 29 October 2025 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2215968
Oct 15, 14:31 UTC
Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 30 October 2025
Completed - The scheduled maintenance has been completed.
Oct 30, 15:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:01 UTC
Scheduled - Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 30 October 2025 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2215967
Oct 15, 14:20 UTC
EMP web portal inaccessible
Resolved - This incident has been resolved.
Oct 30, 12:48 UTC
Identified - We have identified an issue with accessing the https://w.deliveryslip.com websites. We apologize for this inconvenience on this and working on restoring the services.

Tracking Incident: IM3809763
Oct 29, 18:16 UTC
Core Content Management for SAP® SuccessFactors is in a degraded state
Resolved - This incident has been resolved.
Oct 30, 12:12 UTC
Monitoring - The issue has been resolved, and our systems are operating normally. We will continue to monitor to ensure stability.
If you continue to experience any issues, please contact our support team through the usual channels.

Ticket: IM3808280.
Oct 29, 01:28 UTC
Identified - A resolution for the issue has been determined and being implemented. Customers should be seeing improvement in Upload/download/viewing of documents through the Core Content CMIS interface

Ticket: IM3808280.
Oct 28, 16:40 UTC
Update - Our team is actively investigating the issue with high priority, working closely with all necessary teams to identify the root cause. We will continue to share updates here as we make progress toward resolution.

Ticket: IM3808280.
Oct 28, 11:46 UTC
Investigating - Upload/download/viewing of documents through the Core Content CMIS interface is experiencing issues. Teams are being assembled to investigate and resolve this issue.

Ticket: IM3808280
Oct 27, 23:49 UTC
Zix - Microsoft 365 - Users may be unable to access Microsoft 365 services
Resolved - Update from Microsoft:

After extended monitoring, Microsoft confirmed that impact stemming from the Azure configuration change has been resolved.
Oct 30, 12:02 UTC
Monitoring - Update from Microsoft

Preliminary root cause:
A problematic configuration change was applied to a portion of Azure infrastructure.


Current status:
Microsoft completed the deployment of a healthy configuration and continuing their active traffic balancing efforts as well as monitoring corresponding service telemetry to ensure widespread recovery.
Oct 29, 20:44 UTC
Update - Update from Microsoft:

Microsoft is deploying a previous healthy configuration to the affected portions of infrastructure to resolve this issue. This is being done in tandem with efforts to rebalance traffic across healthy infrastructure to achieve recovery as quickly as possible.


Microsoft Issue ID: MO1181369

Tracking Number: IM3809744
Oct 29, 18:46 UTC
Investigating - Microsoft has reported an incident currently affecting multiple Microsoft 365 services, which is also impacting the ability to manage Microsoft 365 users within Secure Cloud:

Microsoft Issue ID: MO1181369

Summary:
Microsoft is reviewing reports of an issue impacting Microsoft Azure and Microsoft 365 services, including impact to the Microsoft 365 admin center and other services. They are reviewing corresponding service telemetry to isolate the cause of the issue and determine their next troubleshooting steps.

Current Status:
Microsoft is rerouting affected traffic to alternate healthy infrastructure as a near-term resolution while their investigation into the source of the issue is ongoing. This quick update is designed to give the latest information on this issue.

Tracking Number: IM3809744
Oct 29, 17:04 UTC
Core Signature 25.4 Release Maintenance scheduled for 30 October 2025
Completed - The scheduled maintenance has been completed.
Oct 30, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 02:30 UTC
Scheduled - Core Signature will be undergoing Release maintenance on 30 October 2025 from 02:30 to 04:30 UTC. While we do not expect any outage, there may be degraded service during this maintenance window.

Tracking Number: C2217508
Oct 16, 13:21 UTC
CORESHARE CA Release deployment- 25.4.1
Completed - The scheduled maintenance has been completed.
Oct 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Sep 22, 08:04 UTC
Oct 29, 2025
Threat Intelligence (BrightCloud) Software Maintenance scheduled for 29 October 2025
Completed - The scheduled maintenance has been completed.
Oct 29, 20:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:01 UTC
Scheduled - Threat Intelligence (BrightCloud) will be undergoing software maintenance on 29 October 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2218808
Oct 22, 18:46 UTC
Core Signature Release 25.4 Maintenance scheduled for 29 October 2025
Completed - The scheduled maintenance has been completed.
Oct 29, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:00 UTC
Scheduled - Core Signature will be undergoing Release maintenance on 29 October 2025 from 16:00 to 18:00 UTC. While we do not expect any outage, there may be degraded service during this maintenance window.

Tracking Number: C2217499
Oct 16, 13:19 UTC
Core Fax - Australia and XM SendSecure Australia Network Maintenance scheduled for 29 October 2025
Completed - The scheduled maintenance has been completed.
Oct 29, 16:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:00 UTC
Scheduled - Core Fax - Australia and XM SendSecure Australia will be undergoing network maintenance on 29 October 2025 from 13:00 to 17:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team

Tracking Number: C2215921
Oct 15, 13:57 UTC
CORESHARE AU Release deployment- 25.4.1
Completed - The scheduled maintenance has been completed.
Oct 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Sep 22, 08:01 UTC
Cancelled - Desktop Messaging BMS Network Maintenance scheduled for 9 November 2025
Completed - The network maintenance originally planned for 9 November 2025, from 11:00 to 15:00 UTC, has been cancelled. OpenText has completed a review of the upcoming change and confirmed that the service listed will no longer be impacted. Thank you for your understanding.

Tracking number: C2179279
Oct 29, 14:34 UTC
Scheduled - Desktop Messaging BMS will be undergoing network maintenance on 9 November 2025 from 11:00 to 15:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2179279
Oct 9, 12:01 UTC
C2211067 - Network Maintenance
Completed - The network maintenance originally planned for 2 November from 00:00 to 04:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2211067
Oct 29, 05:48 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 08:28 UTC
Oct 28, 2025
Server Backup US East (Boyers) System Maintenance scheduled for 28 October 2025
Completed - The scheduled maintenance has been completed.
Oct 28, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:00 UTC
Scheduled - Server Backup US East (Boyers) will be undergoing system maintenance on 28 October 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2216303
Oct 20, 17:21 UTC
Server Backup EU (Amstelveen) System Maintenance scheduled for 28 October 2025
Completed - The scheduled maintenance has been completed.
Oct 28, 18:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:02 UTC
Scheduled - Server Backup EU (Amstelveen) will be undergoing system maintenance on 28 October 2025 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2216302
Oct 20, 17:32 UTC
Server Backup UK (Bracknell) System Maintenance scheduled for 28 October 2025
Completed - The scheduled maintenance has been completed.
Oct 28, 18:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:01 UTC
Scheduled - Server Backup UK (Bracknell) will be undergoing system maintenance on 28 October 2025 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2216302
Oct 20, 17:30 UTC
Server Backup Canada (Mississauga) System Maintenance scheduled for 27 October 2025
Completed - The scheduled maintenance has been completed.
Oct 28, 01:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 12:00 UTC
Scheduled - Server Backup Canada (Mississauga) will be undergoing system maintenance on 27 October 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2216300
Oct 20, 17:25 UTC
Oct 27, 2025
C2212361 - Urgent maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 15:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 16:01 UTC
Scheduled - Services Affected: Odette File Transfer Protocol (OFTP)

Impact: Service will be unavailable for 1 hour at the beginning of the maintenance window.
Oct 2, 17:10 UTC
Developer Experience - Thrust API Bundle was experiencing connectivity issues
Resolved - Developer Experience - Thrust API Bundle was experiencing connectivity issues. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3807791
Oct 27, 13:20 UTC
Update - Developer Experience - Thrust API Bundle is currently experiencing connectivity issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3807791
Oct 27, 12:31 UTC
Update - Developer Experience - Thrust API Bundle is currently experiencing connectivity issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3807791
Oct 27, 11:31 UTC
Investigating - Developer Experience - Thrust API Bundle is currently experiencing connectivity issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3807791
Oct 27, 10:31 UTC
Rescheduled - Core Messaging Data Sovereignty Europe and Cloud Fax services Europe Network Maintenance scheduled for 26 October 2025
Completed - The change scheduled for 26 October 2025 from 16:00 to 23:00 GMT was unable to be completed and will be rescheduled. We will communicate the new maintenance window information soon. Thank you for your understanding.
Oct 27, 12:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 16:00 UTC
Scheduled - Core Messaging Data Sovereignty Europe and Cloud Fax services Europe network maintenance originally scheduled for 17 August 2025 from 16:00 to 23:00 UTC has been rescheduled to 26 October 2025 from 16:00 to 23:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please retry if connection fails.

If the maintenance is unable to be performed on the date specified above, the work may be rescheduled to 9 November 2025. An updated notification will be sent if the backup date is required.

Tracking Number: C2147892
Sep 19, 11:17 UTC
C2147892 - Network Maintenance
Completed - The change scheduled for 26 October 2025 from 16:00 to 23:00 GMT was unable to be completed and will be rescheduled. We will communicate the new maintenance window information soon. Thank you for your understanding.
Oct 27, 12:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 16:00 UTC
Scheduled - Services Affected:
• Dutch Government Messaging Custom
• Interconnect Traffic
• OpenText Client Custom Applications
• OpenText CSP (EMEA)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (EU)
• OpenText Trading Grid Capture Service (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Insights (EU)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
• OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
• OpenText Trading Grid Messaging Service - Biz (EMEA)
• OpenText Trading Grid Online (TGO)


Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Sep 19, 11:24 UTC
C2209992 - System Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 06:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 16:01 UTC
Scheduled - Services Affected:
• OpenText Trading Grid (Classic)

Impact: Service will be unavailable during this timeframe.
Sep 25, 06:39 UTC
Oct 26, 2025
C2210141 - Managed Services Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 12:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 02:00 UTC
Scheduled - Services Affected:
• OpenText Applicability Statement 2 (AS2J JP)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Sep 25, 07:35 UTC
C2201747 - Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 12:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 02:01 UTC
Scheduled - Services Affected:
• OpenText Trading Grid (Classic)


Impact: Service will be unavailable during this timeframe.
Sep 26, 13:22 UTC
Rescheduled - C2218136 - Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 12:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 22:00 UTC
Scheduled - Services Affected:
• Inovis Managed Services Biz Mapper / Biz Transformation
• Inovis Managed Services Biz OS 2.0
• Inovis Managed Services RosettaNet (Grid Talk)
• Inovis Managed Services TrustedLink Enterprise (TLE)
• OpenText Inovisworks
• OpenText Inovisworks using Applicability Statement 2 (AS2)
• OpenText Inovisworks using File Transfer Protocol (FTP)
• OpenText Inovisworks using Pipeline
• OpenText Inovisworks using X400
• OpenText Trading Grid Catalogue
• OpenText Trading Grid Intelligence
• OpenText Vendor Portal
• OpenText WebEC

Impact: Service will be unavailable during this timeframe.
Oct 22, 13:38 UTC
Oct 25, 2025
Rescheduled: Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 October 2025
Completed - The scheduled maintenance has been completed.
Oct 25, 17:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 24, 14:21 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 24, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 13:47 UTC
Scheduled - The Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn system maintenance originally scheduled for 24 October 2025, has been rescheduled to 25 October 2025, from 13:00 to 26 October 2025, 01:00 UTC. We appreciate your patience.

Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2210240
Oct 24, 13:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 13:00 UTC
Scheduled - Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing system maintenance on 24 October 2025, from 13:00 to 25 October 2025, 01:00 UTC. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2210240
Sep 24, 20:00 UTC
IOT/IDM Messaging Release Maintenance scheduled for 25 October 2025
Completed - The scheduled maintenance has been completed.
Oct 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 12:00 UTC
Scheduled - IOT/IDM Messaging will be undergoing Release maintenance on 25 October 2025 from 12:00 to 16:00 UTC. While we do not expect any outage, there may be degraded service during this maintenance window.

Tracking Number: C2217547
Oct 16, 13:17 UTC
Oct 24, 2025
Zix Customer Portal Interface - Customer Portal Urgent Maintenance scheduled for 24 October 2025
Completed - The scheduled maintenance has been completed.
Oct 24, 15:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 UTC
Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing urgent maintenance on 24 October 2025 from 03:00 to 05:00 UTC. Service may have periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Tracking Number: C2218781
Oct 22, 15:02 UTC
Oct 23, 2025
Threat Intelligence (BrightCloud) Software Maintenance scheduled for 22 October 2025
Completed - The scheduled maintenance has been completed.
Oct 23, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will be undergoing software maintenance on 22 October 2025 from 13:00 to 20:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2202217
Oct 8, 19:27 UTC
IM3779520 and C2208957
Completed - The scheduled maintenance has been completed.
Oct 23, 04:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 17:42 UTC
Oct 22, 2025
Oct 21, 2025
Zix Email Message Privacy Attachment Upload issue
Resolved - We have confirmed the issue has been resolved and all services are back to fully operational. We apologize for any inconvenience this may have caused.
Oct 21, 20:19 UTC
Monitoring - We have confirmed files are uploading correctly and errors are no longer occurring. Our team is actively monitoring the issue to confirm the service is fully restored.
Oct 21, 15:52 UTC
Investigating - We are currently investigating an issue with the EMP in which file uploads are returning a 503 error. We will update you once we have any further information or the issue is resolved.

Tracking Incident: IM3803573
Oct 21, 13:58 UTC
Customer Portal Setup Steps not completing Step 8
Resolved - We have confirmed the setup steps are completing as expect now and all systems are back to normal operations.
Oct 21, 15:55 UTC
Identified - Our team is still triaging this issue and will update once we have confirmed the issue is resolved.

Tracking Incident: IM3803038
Oct 21, 12:41 UTC
Investigating - We are currently investigating an issue with the Setup Steps in the Customer Portal not able to be completed at this time. We will update this as soon as we have more information.

Tracking Incident: IM3803038
Oct 20, 21:20 UTC
Automotive Core Collaboration Access inbound and outbound federation functionality experienced an issue.
Resolved - All OpenText solutions are restored and operating normally. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3802694 / IM3802888
Oct 21, 00:41 UTC
Update - At this time, All OpenText solutions are restored and operating normally. We are working to clear the final backlogs. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.

Tracking Number: IM3802694 / IM3802888
Oct 20, 22:21 UTC
Update - At this time, all OpenText solutions are restored and working as expected. We are continuing in a monitoring mode as our vendor is still working on complete restoration of all of their services.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.

Tracking Number: IM3802694 / IM3802888
Oct 20, 21:27 UTC
Monitoring - Inbound and outbound federation functionality remains restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.

Tracking Number: IM3802694 / IM3802888
Oct 20, 19:27 UTC
Identified - Inbound and outbound federation functionality has been restored. However, we are aware of an ongoing outage with our third-party vendor, which may still cause intermittent disruptions.

Our team is actively monitoring the situation and coordinating closely with the vendor. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.

Tracking Number: IM3802694 / IM3802888
Oct 20, 17:12 UTC
Update - Some Automotive Core Collaboration Access customers are currently experiencing an issue with inbound and outbound federation. Teams are currently assembled, and we are working with our third-party vendor to resolve the issue. We appreciate your patience.

Tracking Number: IM3802694 / IM3802888
Oct 20, 15:58 UTC
Update - Some Automotive Core Collaboration Access customers are currently experiencing an issue with inbound and outbound federation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3802694
Oct 20, 15:22 UTC
Investigating - Some Automotive Core Collaboration Access customers in North America may be currently experiencing an issue. Teams are currently assembled and working to assess impact. We appreciate your patience.
Tracking Number: IM3802694
Oct 20, 14:54 UTC
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