Monitoring - The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3951663
Jul 08, 2026 - 18:13 UTC
Update - The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3951663
Jul 08, 2026 - 18:08 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Jul 07, 2026 - 13:00 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3951663
Jul 06, 2026 - 13:00 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
The next update will be sent on 6 July 2026 at 13:00 UTC or if there are significant updates, whichever comes first.
Tracking Number: IM3951663
Jul 03, 2026 - 12:20 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3951663
Jul 02, 2026 - 12:20 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3951663
Jul 01, 2026 - 12:20 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3951663
Jun 30, 2026 - 12:20 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3951663
Jun 29, 2026 - 12:20 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3951663
Jun 29, 2026 - 08:20 UTC
Update - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes first.
Tracking Number: IM3951663
Jun 26, 2026 - 16:54 UTC
Investigating - The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Update - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Jun 23, 2026 - 14:07 UTC
Investigating - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
May 21, 2026 - 16:57 UTC
To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Note: ESM customers should continue to access SLA information from the System Health page.
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
Zix Encryption Services - ZixPortal will be undergoing application maintenance on 19 July 2026 from 07:00 to 10:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or service degradation, you may contact your support service desk team.
During the maintenance window, customers who are logged in may need to re-authenticate to regain access to the secure message portal.
Tracking Number: C2299949 Posted on
Jun 23, 2026 - 15:50 UTC
Service will be degraded during the first 4 hours of this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 July 2026. An updated post will be made if the backup date is required.
Tracking Number: C2287615 Posted on
Jun 18, 2026 - 08:10 UTC
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 19 July 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2271699 Posted on
Jun 24, 2026 - 12:30 UTC
The network maintenance originally scheduled for 31 May 2026 from 16:00 to 20:00 UTC has been rescheduled to 19 July 2026 from 16:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 July 2026. An updated post will be made if the backup date is required.
Tracking Number: C2277976 Posted on
Jun 09, 2026 - 10:55 UTC
OpenText Trading Grid (Classic) will be undergoing system maintenance on 19 July 2026 from 16:00 to 20:00 UTC. Service will be unavailable during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 July 2026. An updated post will be made if the backup date is required.
Tracking Number: C2296650 Posted on
Jun 18, 2026 - 09:01 UTC
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 19 July 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2297346 Posted on
Jun 16, 2026 - 07:12 UTC
Services affected: OpenText Legacy Easylink GMS - Production
Impact: After 20 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText Legacy Easylink GMS service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 14, 2026 - 02:30 UTC
Services affected: OpenText Legacy Easylink GMS - Production ftps3.easylink.com
Impact: After 20 July 2026, customers and their trading partners may be unable to securely connect to production OpenText Legacy Easylink GMS via FTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jun 17, 2026 - 08:11 UTC
Services affected: OpenText EDI SERVICES - IBP - Production
Impact: After 20 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText EDI SERVICES - IBP if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 14, 2026 - 02:23 UTC
Impact: After 20 July 2026, customers and their trading partners may be unable to securely connect to production OpenText EDI SERVICES - IBP via https://fts.ibpark.net if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jun 11, 2026 - 10:01 UTC
Core Management Console will be undergoing database maintenance on 21 July 2026 from 07:00 to 08:00 UTC. Intermittent console access is expected to occur throughout this timeframe. All other services will be operational.
Tracking Number: C2310613 Posted on
Jul 16, 2026 - 16:45 UTC
Core Endpoint Backup Red-CA Vault will be undergoing software upgrade maintenance on 21 July 2026, from 21:00 UTC to 01:00 UTC on 22 July 2026. Service will be unavailable during this timeframe.
Tracking Number: C2309449 Posted on
Jul 14, 2026 - 14:16 UTC
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors CA 26.3.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 16, 2026 - 21:11 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 17, 2026 - 17:01 UTC
Scheduled -
OpenText is pleased to announce the release of Core Content Management CA 26.3.2.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 16, 2026 - 21:29 UTC
OpenText is pleased to announce the release of Core Content Management AU 26.3.2.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 16, 2026 - 21:05 UTC
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors AU 26.3.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 16, 2026 - 21:23 UTC
Core Endpoint Backup Red-UK Vault will be undergoing software upgrade maintenance on 22 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2309450 Posted on
Jul 14, 2026 - 14:21 UTC
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors EU (corecontent.ot2.opentext.eu) 26.3.
If you access our services using the URL corecontent.ot2.opentext.eu, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 18:30 UTC
OpenText is pleased to announce the release of Core Content Management EU (ot2cm.ot2.opentext.eu) 26.3.2.
If you access our services using the URL corecontent.ot2.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 22:37 UTC
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors EU (corecontent.eu.opentext.com) 26.3.
If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 21:21 UTC
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors US (corecontent.us.opentext.com) 26.3.
If you access our services using the URL corecontent.us.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 18:46 UTC
OpenText is pleased to announce the release of Core Content Management US (corecontent.us.opentext.com) 26.3.2.
If you access our services using the URL corecontent.us.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 22:28 UTC
OpenText is pleased to announce the release of Core Content Management EU (corecontent.eu.opentext.com) 26.3.2. If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 22:09 UTC
Core Endpoint Backup Red-EMEA Vault will be undergoing software upgrade maintenance on 23 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2309451 Posted on
Jul 14, 2026 - 14:25 UTC
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors US (corecontent.ot2.opentext.com) 26.3.
If you access our services using the URL corecontent.ot2.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 17:55 UTC
OpenText is pleased to announce the release of Core Content Management US (ot2cm.ot2.opentext.com) 26.3.2.
If you access our services using the URL ot2cm.ot2.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team. Posted on
Jul 17, 2026 - 22:46 UTC
On 25 July 2026 from 22:00 to 26 July 2026 02:00 UTC a software maintenance has been scheduled that will affect these services:
• Inovisworks Van Biz • Inovisworks Van Biz Securelink • OpenText Inovisworks using Applicability Statement 2 (AS2)
Service will be unavailable during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 8 August 2026. An updated post will be made if the backup date is required.
Tracking Number: Posted on
Jun 25, 2026 - 13:42 UTC
Impact During the maintenance window, the service will be unavailable as the endpoints are migrated. Please reference the client advisory email for further details. If you have any questions, please contact your OpenText Support Team.
Tracking number: C2300360 Posted on
Jun 26, 2026 - 19:54 UTC
On 26 July 2026 from 02:00 to 06:00 UTC a database maintenance has been scheduled that will affect these services:
• Document Cycle Transaction Service (DCTS) • OpenText Active Documents • OpenText Trading Grid (Classic)
Service will be unavailable during the first 2 hours of this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 2 August 2026. An updated post will be made if the backup date is required.
Tracking Number: C2302128 Posted on
Jun 25, 2026 - 09:27 UTC
Desktop Messaging BMS will be undergoing network maintenance on 26 July 2026 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2302336 Posted on
Jun 26, 2026 - 18:03 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink - Production
Impact: After 26 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 14, 2026 - 18:01 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink - Production
Impact: After 26 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jun 26, 2026 - 17:02 UTC
Fax2Mail - Ashburn and Fax Cloud Connect (RightFax) - Ashburn will be undergoing network maintenance on 26 July 2026 from 03:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 30 August 2026. An updated post will be made if the backup date is required.
Tracking Numbers: C2301698, C2301699 and C2211095 Posted on
Jun 26, 2026 - 15:01 UTC
The system maintenance originally scheduled for 28 June 2026, from 07:00 to 11:00 UTC, to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. Service will be unavailable during this timeframe.
The system maintenance originally scheduled for 28 June 2026, from 07:00 to 11:00 UTC, to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. Service will be unavailable during this timeframe.
The system maintenance originally scheduled for 28 June 2026, from 07:00 to 11:00 UTC, to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. Service will be unavailable during this timeframe.
The system maintenance originally scheduled on 28 June 2026, from 07:00 to 11:00 UTC to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. The tracking number has changed from C2284121 to C2308266 as noted below.
Service will be unavailable during this timeframe.
Server Backup Canada (Mississauga) will be undergoing system maintenance on 27 July 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2310762 Posted on
Jul 17, 2026 - 15:04 UTC
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 28 July 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2310765 Posted on
Jul 17, 2026 - 15:06 UTC
Server Backup US East (Boyers) will be undergoing system maintenance on 28 July 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2310760 Posted on
Jul 17, 2026 - 15:00 UTC
Impact: After 28 July 2026, customers and their trading partners may be unable to securely connect to production fta.hubspan.net via HTTPS and FTPS if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jun 29, 2026 - 18:12 UTC
Server Backup US East (Ashburn) will be undergoing system maintenance on 29 July 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2310769 Posted on
Jul 17, 2026 - 15:28 UTC
Resolved -
This incident has been resolved.
Jul 14, 18:21 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 14, 15:32 UTC
Investigating -
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3961151
Jul 14, 15:25 UTC
Resolved -
This incident has been resolved.
Jul 14, 12:45 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 13, 22:05 UTC
Update -
We are continuing to investigate this issue.
Jul 13, 21:44 UTC
Investigating -
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:
Jul 13, 21:44 UTC
Resolved -
This incident has been resolved.
Jul 13, 18:10 UTC
Monitoring -
Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3960496
Jul 13, 15:27 UTC
Investigating -
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3960496
Jul 13, 14:02 UTC
Resolved -
Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701
Jul 13, 12:34 UTC
Monitoring -
Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701
Jul 10, 12:19 UTC
Update -
Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available. Tracking Number: IM3958701
Jul 9, 19:07 UTC
Investigating -
Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience. Tracking Number: IM3958701
Jul 9, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
Jul 13, 12:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 UTC
Scheduled -
A facility power maintenance window has been scheduled on 11 July 2026, from 10:00 UTC to 12 July 2026, 20:00 UTC. Brief intermittent service interruptions of five minutes or less are expected to occur throughout this timeframe as power is migrated to the new transfer switches.
Our teams will continuously monitor the service and take mitigation actions as needed throughout the maintenance window.
No customer action required. Services will automatically restore after the cutover.
Completed -
The scheduled maintenance has been completed.
Jul 12, 18:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:01 UTC
Scheduled -
Tokyo JP12 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 18:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:02 UTC
Scheduled -
Central CA16 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 18:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:01 UTC
Scheduled -
Singapore SG20 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 18:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:00 UTC
Scheduled -
Sydney AP10 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 17:00 to 18:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 08:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:02 UTC
Scheduled -
Cape Town SA34 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 08:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:01 UTC
Scheduled -
Frankfurt EU38 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 08:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 UTC
Scheduled -
Frankfurt EU28 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 08:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 UTC
Scheduled -
São Paulo BR14 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 08:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:01 UTC
Scheduled -
Oregon US26 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.
Completed -
The scheduled maintenance has been completed.
Jul 12, 08:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 UTC
Scheduled -
Frankfurt EU18 will undergo an urgent maintenance to deploy a UCMDB hotfix that addresses a recently identified application defect on 12 July 2026, from 07:00 to 08:00 UTC.
Update -
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Investigating -
Core Content Management North America is experiencing service unavailability. Opentext Teams are currently assemble and working to resolve the issue. We appreciate your patience.
Resolved -
MailStore Cloud was unavailable. Clients were experiencing login issues. The issue is now resolved. We appreciate your patience.
Jul 10, 16:40 UTC
Resolved -
This incident has been resolved.
Jul 10, 15:45 UTC
Monitoring -
The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored.
Incident - IM3959175
Jul 10, 12:50 UTC
Investigating -
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Incident - IM3959175
Jul 10, 08:55 UTC
Completed -
The scheduled maintenance has been completed.
Jul 9, 12:19 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 18:00 UTC
Scheduled -
Core Endpoint Backup Red-IN Vault will be undergoing application maintenance on 7 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 9, 04:48 UTC
Scheduled -
Core Endpoint Backup Red-FR Vault will be undergoing application maintenance on 9 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 9, 04:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 UTC
Scheduled -
Core Endpoint Backup Red-AU Vault will be undergoing application maintenance on 8 July 2026 from 18:00 to 22:00 UTC. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 8, 14:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 14:00 UTC
Scheduled -
MailStore Cloud will be undergoing application maintenance on 8 July 2026 from 14:00 to 16:00 UTC. Service will be unavailable during this timeframe.
Resolved -
This incident has been resolved.
Jul 8, 13:30 UTC
Update -
We are seeing significant reduction in Link Protection errors but are actively monitor the health of the platform to ensure the service remains flly operational at this time.
Incident: IM3949690
Jul 7, 11:57 UTC
Update -
The team is continuing to monitor the back end logs and are indicating a low count of any further "service unavailable" errors being presented but are actively working to ensure all services are fully operational.
Incident: IM3949690
Jul 6, 18:59 UTC
Update -
The team is continuing to monitor logs, and we are seeing a decrease in the "service unavailable" being returned. We are actively still triaging the issue to ensure full operational status of the service.
Incident: IM3949690
Jul 6, 12:33 UTC
Update -
We have completed adding more server resources to the cluster and are currently monitoring logs to ensure no further errors occur.
Incident: IM3949690
Jul 2, 23:28 UTC
Update -
Our team is activelty working to add more servers into the server clusters to help mitigate any further throughput issues and plan to have those in place this afternoon. We will update once those have been completed.
Incident: IM3949690
Jul 2, 14:59 UTC
Update -
Our team continues to triage and work on a back end fix for the sporadic "service unavailable" errors. We will update once we have any further information on this.
Incident: IM3949690
Jul 2, 13:50 UTC
Update -
Our teams continue to triage the issue and are seeing lower failure rates on URL scanning with the hotfix. They are actively working to resolve the underlying/root issue. We will update once we have further details from our development teams.
Incident: IM3949690
Jul 1, 19:00 UTC
Update -
We are seeing intermittent "service unavailable" errors with the wrapped Link Protection URL's and are team continues to triage the issue. They are currently investigating the back end logs to see what is causing the errors to continue to generate.
Incident: IM3949690
Jul 1, 15:04 UTC
Update -
We have deployed the hot fix for the root issue and are team is monitoring our back-end logs to ensure no further error occur on the scan.
Jun 30, 20:50 UTC
Update -
We have a planned fix in place for the underlying issue to be released today into production. We will update once the deployment has been deployed and will continue to monitor the back end logs for any further errors.
Jun 30, 16:43 UTC
Update -
We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically this morning. Our team is monitoring and continuing to work on resolve the underlying root issue with a planned hot fix.
Incident: IM3949690
Jun 29, 13:32 UTC
Update -
We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue.
Incident: IM3949690
Jun 25, 15:19 UTC
Monitoring -
We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans.
Incident: IM3949690
Jun 24, 19:28 UTC
Identified -
We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.
Jun 24, 17:12 UTC
Monitoring -
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Impact: After 7 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText Liaison Webspan (Connect Multi-Tenant) service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jun 5, 19:28 UTC
Resolved -
Server Backup US East (Boyers) experienced login issues with the Iron Mountain portal. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3957043
Jul 7, 18:20 UTC
Update -
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3957043
Jul 7, 17:40 UTC
Update -
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3957043
Jul 7, 16:42 UTC
Investigating -
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.