OpenText Status

OpenText

Zix Encryption Services - Email Message Privacy (EMP) File Upload & Login issues

Monitoring - Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and login errors. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number:
Feb 06, 2026 - 17:35 UTC

Identified - Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with file uploads and logins. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3865402
Feb 06, 2026 - 16:38 UTC

Investigating - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with file upload. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3865402
Feb 06, 2026 - 13:29 UTC

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `01:00`-`13:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 09, 2026 - 14:44 UTC

Scheduled - On 8 February 2026 from 01:00 to 13:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Service will be degraded during this timeframe.

Customers capable of being failed over to out alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2240546
Jan 09, 2026 - 11:43 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

The managed services maintenance originally scheduled for 19 October 2025 from 02:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202245
Posted on Dec 19, 2025 - 03:06 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

The managed services maintenance originally scheduled for 19 October 2025 from 2:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202259
Posted on Dec 19, 2025 - 03:09 UTC

C2202271 - Managed Services maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded during the first 1 hour and 30 minutes of this timeframe.
Posted on Jan 23, 2026 - 08:02 UTC

C2236465 - Hardware Maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

Services Affected:
• OpenText CSP (NA)
• OpenText ICC
• OpenText Trading Grid (NA)
• OpenText Trading Grid - Orchestration NA
• OpenText Trading Grid Insights (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid using Translation Service (BIZTrans NA)
• OpenText Trading Grid using Translation Service (TLE NA)

Impact: Intermittent service interruptions may occur throughout this timeframe.
Posted on Jan 09, 2026 - 16:00 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026

Desktop Messaging BMS will be undergoing hardware maintenance on 8 February 2026 from 03:00 to 07:00 UTC. Intermittent service interruptions may occur throughout this timeframe.

Tracking Number: C2236465
Posted on Jan 09, 2026 - 15:58 UTC

C2205539 - Network maintenance Feb `8`, `2026` `03:00`-`11:00` UTC

Services Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText ICC
- OpenText ICC - EDIINT
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (NA)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jan 09, 2026 - 16:17 UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`11:00` UTC

Desktop Messaging BMS will undergo a network maintenance on 8 February 2026, from 03:00 to 11:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance cannot be performed on the specified date above, it may be rescheduled for 8 March 2026. An updated post will be made if the backup date is required.

Tracking Number: C2205539
Posted on Jan 09, 2026 - 16:16 UTC

IM3830405 Feb `8`, `2026` `04:00`-`06:00` UTC

Services affected:
OpenText Trading Grid Messaging Service (TGMS) Biz - Production
AS2 URL: https://bizlinkp10.tgms.gxs.com/ipnet/as2
Transaction Mailbox: https://bizlinkp10.tgms.gxs.com /imailweb/entry

Note: If you do not use a secure connection to bizlinkp10.tgms.gxs.com, no action is required.

THIS DOES NOT APPLY TO THE SIGNING/ENCRYPTION CERTIFICATE.

Expiring Certificate Information:
Certificate Name: bizlinkp10.tgms.gxs.com
Expiration Date: 15 February 2026
Serial Number: 38C9DD62B1D5B8888E4835EAFB0E8FE6
Thumbprint: 57b6bffe34846dd313d9ef6433e8d28d222f8c4a

*Please verify certificate serial numbers before making any changes. If you do not use the above certificate, no action is necessary.

Impact: After 8 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) Biz via bizlinkp10.tgms.gxs.com if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted.

Tracking number(s): IM3830405
Posted on Jan 08, 2026 - 10:21 UTC

IM3856349 C2246501 Certificate Renewal Feb `8`, `2026` `04:00`-`06:00` UTC

Services affected: OpenText Managed File Transfer Service (MFT) - Production

Impact: After 8 February 2026, customers and their trading partners may be unable to securely connect to the pre-production OpenText MFT service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Feb 04, 2026 - 17:34 UTC

IM3830453 and C2243761 - Certificate Renewal Feb `10`, `2026` `13:00`-`17:00` UTC

Services affected: OpenText Trading Grid Messaging Services (TGMS) Shared Message Gateway (SMG) FTPS - Pre-Production

Impact: After 10 February 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS SMG FTPS via ftps.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team
Posted on Jan 16, 2026 - 15:08 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 10 February 2026 Feb `10`, `2026` `21:30` - Feb `11`, `2026` `06:00` UTC

The urgent maintenance originally scheduled for 21 January 2026 from 21:30 to 22 January 2026 at 03:30 UTC has been rescheduled to 10 February 2026 from 21:30 to 11 February 2026 at 06:00 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2240622
Posted on Feb 02, 2026 - 19:00 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 2026 - 16:09 UTC

Scheduled - Note: As previously communicated on June 17, 2025, the change originally scheduled for July 16, 2025, did not occur as planned. The implementation has now been rescheduled for February 11, 2026. Please see below for details.

Customer advisory

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS).

Systems affected
• OpenText™ Core Share AU
• OpenText™ Core Share CA
• OpenText™ Core Share EU
• OpenText™ Core Share US

Details
Effective February 11, 2026, OpenText will no longer support weak TLS/SSL cipher suites to establish a secure connection with its Core Share service.

Impact
Once support for weak TLS/SSL cipher suites ends, customers not using strong cipher suites may face the following issues:
• SSO login failures
• User synchronization failures
• Errors in Active Directory Federation Services (ADFS) when relying on third-party trusts to connect to OpenText Core Share

Action required before February 11, 2026
To ensure continued access to the Core Share service, administrators should use actively supported operating systems and tools and prioritize strong cipher suites on their ADFS servers.

For more information, please refer to Knowledge Base article KB0856008.

More information
For more information, contact us through the OpenText™ My Support Portal (My Support sign-in required).
Jan 30, 2026 - 15:39 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

Note: As previously communicated on June 17, 2025, the change originally scheduled for July 16, 2025, did not occur as planned. The implementation has now been rescheduled for February 11, 2026. Please see below for details.

Customer advisory

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS).

Systems affected
• OpenText™ Core Share AU
• OpenText™ Core Share CA
• OpenText™ Core Share EU
• OpenText™ Core Share US

Details
Effective February 11, 2026, OpenText will no longer support weak TLS/SSL cipher suites to establish a secure connection with its Core Share service.

Impact
Once support for weak TLS/SSL cipher suites ends, customers not using strong cipher suites may face the following issues:
• SSO login failures
• User synchronization failures
• Errors in Active Directory Federation Services (ADFS) when relying on third-party trusts to connect to OpenText Core Share

Action required before February 11, 2026
To ensure continued access to the Core Share service, administrators should use actively supported operating systems and tools and prioritize strong cipher suites on their ADFS servers.

For more information, please refer to Knowledge Base article KB0856008.

More information
For more information, contact us through the OpenText™ My Support Portal (My Support sign-in required).
Posted on Jan 30, 2026 - 19:14 UTC

Core Archive Australia Regular Software Update - 26.1.1 Feb `13`, `2026` `11:00`-`15:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 04, 2026 - 17:29 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

APAC (Syd) Prod archive.au.opentext.cloud - February 13, 2026 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Feb 13, 2026 - 11:00 UTC

Core Archive Japan Regular Software Update - 26.1.1 Feb `13`, `2026` `13:30`-`17:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - February 13, 2026 - 13:30 - 17:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Feb 13, 2026 - 13:30 UTC

Core Archive Singapore Regular Software Update - 26.1.1 Feb `13`, `2026` `15:30`-`19:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - February 13, 2026 - 15:30 - 19:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 17:54 UTC

C2243459 - System maintenance Feb `14`, `2026` `11:00`-`22:00` UTC

Services Impacted:
• Core Messaging Data Sovereignty
• OpenText Fax2Mail (EMEA)
• OpenText Production Messaging (EMEA)

Impact: Service will be unavailable during this timeframe.
Posted on Jan 15, 2026 - 18:01 UTC

Core Archive GCP-US Regular Software Update - 26.1.1 Feb `15`, `2026` `01:00`-`05:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

US (archive.us.opentext.cloud) Prod - February 15, 2026 - 01:00 - 05:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:08 UTC

C2236468 - Hardware Maintenance Feb `15`, `2026` `03:00`-`07:00` UTC

Services affected:

• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Impact: Service will be degraded during this timeframe.
Posted on Jan 15, 2026 - 23:06 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 15 February 2026 Feb `15`, `2026` `03:00`-`07:00` UTC

Update - Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

- Desktop Messaging BMS

Tracking Number: C2236468
Jan 15, 2026 - 06:26 UTC

Scheduled - Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

- Desktop Messaging BMS

Tracking Number: C2236468
Jan 15, 2026 - 06:25 UTC

IM3830474 C2243987 – Certificate Renewal Feb `15`, `2026` `03:00`-`07:00` UTC

Services affected: OpenText Trading Grid Messaging Services (TGMS) Shared Message Gateway (SMG) FTPS - Production

Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Jan 15, 2026 - 21:24 UTC

Core Archive North America Regular Software Update - 26.1.1 Feb `15`, `2026` `03:00`-`07:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - February 15, 2026 - 03:00 - 07:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:10 UTC

Core Archive Canada Regular Software Update - 26.1.1 Feb `15`, `2026` `05:00`-`09:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod - February 15, 2026 - 05:00 - 09:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:13 UTC

Core Archive UAE Regular Software Update - 26.1.1 Feb `15`, `2026` `11:00`-`15:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - February 15, 2026 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 17:58 UTC

IM3848342 C2243625 - Certificate renewal Feb `15`, `2026` `13:00`-`17:00` UTC

Services affected: OpenText Fax2Mail - Production

Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Fax2Mail via mail.fax2mail.com and sxf2mmailins.fax2mail.com if the new certificate is not installed according to your local network/application processes.
Posted on Jan 16, 2026 - 20:04 UTC

Core Archive Europe Regular Software Update - 26.1.1 Feb `15`, `2026` `14:00`-`18:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 05, 2026 - 19:45 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 05, 2026 - 19:42 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.opentext.eu) Prod - February 15, 2026 - 14:00 - 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Jan 27, 2026 - 18:39 UTC

Core Archive Switzerland Regular Software Update - 26.1.1 Feb `15`, `2026` `16:00`-`20:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - February 15, 2026 - 16:00 - 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:27 UTC

Core Archive India Regular Software Update - 26.1.1 Feb `15`, `2026` `16:30`-`20:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - February 15, 2026 - 16:30 - 20:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:23 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 26.1.1 Feb `15`, `2026` `18:00`-`22:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - February 15, 2026 - 18:00 - 22:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 10, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:15 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 16 February 2026 Feb `16`, `2026` `19:30` - Feb `17`, `2026` `04:30` UTC

The urgent maintenance originally scheduled for 26 January 2026 from 19:30 to 27 January 2026 at 05:30 UTC has been rescheduled to 16 February 2026 from 19:30 to 17 February 2026 at 04:30 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2240627
Posted on Feb 02, 2026 - 19:05 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 18 February 2026 Feb `18`, `2026` `01:30`-`20:30` UTC

The urgent maintenance originally scheduled for 27 January 2026 from 12:30 to 28 January 2026 at 08:30 UTC has been rescheduled to 18 February 2026 from 01:30 to 20:30 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2240628
Posted on Feb 02, 2026 - 19:10 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 19 February 2026 Feb `19`, `2026` `03:30`-`16:00` UTC

The urgent maintenance originally scheduled for 27 January 2026 from 08:30 to 28 January 2026 at 11:30 UTC has been rescheduled to 19 February 2026 from 03:30 to 16:00 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2240631
Posted on Feb 02, 2026 - 19:15 UTC

C2243600 and C2245480 - Network and Database Maintenance Feb `21`, `2026` `00:11`-`08:11` UTC

Service Affected: OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable during this timeframe.
Posted on Jan 22, 2026 - 00:13 UTC

System Maintenance scheduled for 21 February 2026 Feb `21`, `2026` `14:00` - Feb `22`, `2026` `02:00` UTC

On 21 February 2026 from 14:00 to 22 February 2026 at 02:00 UTC, a system maintenance has been scheduled that will affect these services:

- Fax Cloud Connect - Ashburn
- Fax2Mail - Ashburn
- Production Messaging

Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.

Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2245999
Posted on Jan 22, 2026 - 21:00 UTC

C2251310 - Network maintenance Feb `21`, `2026` `20:00` - Feb `22`, `2026` `04:00` UTC

Services Affected:
• OpenText Lens for ANI
• OpenText Liaison ANI

Impact: Service interruptions that could last up to 10 seconds may occur twice throughout this timeframe.
Posted on Feb 06, 2026 - 20:33 UTC

C2210276 - Managed Services Maintenance Feb `22`, `2026` `03:00`-`07:00` UTC

Update - Service affected: OpenText Applicability Statement 2 (AS2A NA)

UPDATED Service Impact: Service will be degraded during the first 1 hour and 30 minutes of this timeframe.
Jan 22, 2026 - 04:05 UTC

Scheduled - Service affected: OpenText Applicability Statement 2 (AS2A NA)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Jan 20, 2026 - 16:45 UTC

C2243495 - System maintenance Feb `22`, `2026` `12:00`-`16:00` UTC

Services Affected: OpenText EDI SERVICES - IBP

Impact: Service will be unavailable during this timeframe.
Posted on Jan 23, 2026 - 07:05 UTC

C2244295 - Network Maintenance Feb `22`, `2026` `17:00`-`21:00` UTC

Services Affected: OpenText Information Exchange Front End (IEFE)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jan 22, 2026 - 19:15 UTC

C2245367 - System maintenance Feb `23`, `2026` `08:00`-`12:00` UTC

Services Affected: OpenText Liaison ANI

Impact: No service impact is anticipated during this timeframe.
Posted on Jan 23, 2026 - 07:14 UTC

IM3845465 and C2242824 - Certificate Renewal Feb `26`, `2026` `15:00`-`19:00` UTC

Services affected: Production OpenText Liaison DXP AS2 and FTPS

Impact: After 26 February 2026, customers and their trading partners may be unable to securely connect to Production OpenText Liaison DXP AS2 and FTPS if the new certificate is not installed according to your local network/application processes.
Posted on Jan 26, 2026 - 05:39 UTC

C2242524 - Network Maintenance Mar `1`, `2026` `14:00`-`18:00` UTC

Services Affected:
• Odette File Transfer Protocol (OFTP)
• OpenText Alloy (EU)
• OpenText Lens for Alloy (EU)
• OpenText Lens for ANI
• OpenText Lens for DXP
• OpenText Lens for Liaison VAN
• OpenText Liaison ANI
• OpenText Liaison ANI - Classic SupplierWeb
• OpenText Liaison ANI - SupplierWeb
• OpenText Liaison ANI WebTransfer
• OpenText Protect - TaaS (EU)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 5 April 2026. An updated post will be made if the backup date is required.

Tracking Number: C2242524
Posted on Jan 27, 2026 - 08:45 UTC

C2250659 System maintenance Mar `7`, `2026` `03:00`-`11:00` UTC

Services Affected:
• OpenText Liaison DXP – Billing Report
• OpenText Liaison – Service-oriented integration (SOI)
• OpenText Liaison – Value-added services (VAS)

Impact: Service will be unavailable during this timeframe.
Posted on Feb 06, 2026 - 17:18 UTC

C2238955 -System maintenance Mar `7`, `2026` `19:00` - Mar `8`, `2026` `03:00` UTC

Services Affected:
• Inovis Managed Services Biz Managed File Transfer (MFT)
• Inovis Managed Services Biz Mapper / Biz Transformation
• Inovis Managed Services Biz OS 2.0
• Inovis Managed Services RosettaNet (Grid Talk)
• Inovis Managed Services Systems Applications and Products (SAP)
• Inovis Managed Services TrustedLink Enterprise (TLE)
• OpenText Inovisworks
• OpenText Inovisworks using Applicability Statement 2 (AS2)
• OpenText Inovisworks using Dialup
• OpenText Inovisworks using File Transfer Protocol (FTP)
• OpenText Inovisworks using Managed File Transfer (MFT)
• OpenText Inovisworks using Pipeline
• OpenText Inovisworks using Secure File Transfer Protocol (SFTP)
• OpenText Inovisworks using X400
• OpenText Trading Grid Catalogue
• OpenText Trading Grid Intelligence
• OpenText Vendor Portal
• OpenText WebEC

Impact: Service will be unavailable during this timeframe.
Posted on Feb 05, 2026 - 21:30 UTC

Desktop Messaging BMS System Maintenance scheduled for 8 March 2026 Mar `8`, `2026` `03:00`-`07:00` UTC

Desktop Messaging BMS will be undergoing system maintenance on 8 March 2026 from 03:00 to 07:00 UTC.

While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 March 2026. An updated post will be made if the backup date is required.

Tracking Number: C2249786
Posted on Feb 06, 2026 - 07:41 UTC

Rescheduled - Cloud Fax services North America Network Maintenance scheduled for 8 March 2026 Mar `8`, `2026` `03:00`-`11:00` UTC

The network maintenance originally scheduled for 8 February from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

- Desktop Messaging BMS

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required

Tracking Number: C1975176
Posted on Jan 13, 2026 - 11:22 UTC

C1975176 - Network Maintenance Mar `8`, `2026` `03:00`-`11:00` UTC

Update - The network maintenance originally scheduled for 8 February 2026 from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required.

Tracking Number: C1975176
Jan 13, 2026 - 11:53 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 23:18 UTC

C2249786 - System maintenance Mar `8`, `2026` `03:00`-`07:00` UTC

Services Affected:
• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText CSP (NA)
• OpenText Client Custom Applications
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Impact: While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.
Posted on Feb 06, 2026 - 07:38 UTC

C2250929 - System maintenance Mar `8`, `2026` `08:00`-`16:00` UTC

Services Affected: OpenText Liaison ANI

Impact: Service will be unavailable during this timeframe.
Posted on Feb 06, 2026 - 17:21 UTC

IM3861068 - Certificate Renewal Mar `8`, `2026` `13:00`-`15:00` UTC

Impact: After 8 March 2026, customers and their trading partners may be unable to securely connect to production Liaison VAN AS2, Athena, and SoftShare services via HTTPS if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.
Posted on Feb 05, 2026 - 09:01 UTC

Past Incidents

Feb 7, 2026

No incidents reported today.

Feb 6, 2026

Core Content/Compliance/Collaboration are down in NA

Resolved - This incident has been resolved.
Feb 6, 19:10 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 11:42 UTC

Update - The following applications have been resolved:

Core US - Core Collaboration for Engineering (xchange.us.opentext.com)
Core US - Core Compliance

Teams are still working on resolving the issues with Core US - Core Content Management & Core US - Core Content Management for SAP® SuccessFactors
Feb 6, 10:32 UTC

Investigating - We are currently seeing issues with the following application in Core US. Teams are working towards identifying root cause.

Core Collaboration for Engineering (xchange.us.opentext.com)
Core Compliance
Core Content Management
Core Content Management for SAP® SuccessFactors
Feb 6, 10:09 UTC

Feb 5, 2026

XM SendSecure - Canada experienced an issue

Resolved - XM SendSecure - Canada experienced an issue. Clients were unable to send and receive documents. Service has been restored on 5 February 2026 at 16:56 UTC, and the issue is now resolved.

Any transactions that were sent from 4 February 2026 at 00:00 UTC will need to be resent. We apologize for the inconvenience.

Tracking Number: IM3864671
Feb 5, 17:16 UTC

Monitoring - XM SendSecure - Canada experienced an issue. Clients were unable to send and receive documents. Service has been restored on 5 February 2026 at 16:56 UTC and is now being validated.

Any transactions that were sent from 4 February 2026 at 19:00 UTC will need to be resent. We apologize for the inconvenience.

Tracking Number: IM3864671
Feb 5, 17:08 UTC

Update - XM SendSecure - Canada is currently experiencing an issue. Clients can log in but are unable to send and receive documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3864671
Feb 5, 16:30 UTC

Investigating - XM SendSecure - Canada is currently experiencing an issue. Clients can log in but are unable to send and receive documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3864671
Feb 5, 15:33 UTC

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) experienced an issue

Resolved - Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) experienced an issue that started on 5 February 2026 at 15:30 GMT. Upload/download functionality was unavailable.

Service has been restored at 16:00 GMT, and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3864715
Feb 5, 16:34 UTC

Feb 4, 2026

IM3830370 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
Feb 4, 05:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 01:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 10, 20:18 UTC

Feb 3, 2026

Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 3 February 2026

Completed - The scheduled maintenance has been completed.
Feb 3, 21:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 16:00 UTC

Scheduled - Threat Intelligence (BrightCloud) will be undergoing urgent maintenance on 3 February 2026 from 16:00 to 20:00 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2248245
Jan 29, 18:30 UTC

Feb 2, 2026

Core Endpoint Protection Software Maintenance scheduled for 27 January 2026

Completed - The scheduled maintenance has been completed.
Feb 2, 06:17 UTC

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Release notes will be posted on the https://www.webroot.com/us/en/business/support/release-notes page when the release starts.
Jan 27, 19:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:00 UTC

Scheduled - Core Endpoint Protection will be undergoing software maintenance from 27 January 2026, at 17:00 UTC to 5 February 2026, at 22:00 UTC.

During this window, the endpoint agent system will update the WRYES module to version 1.4.0.4. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts.

Tracking Number: C2244053
Jan 15, 20:00 UTC

Feb 1, 2026

C2236457 - Hardware Maintenance

Completed - The scheduled maintenance has been completed.
Feb 1, 18:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 23, 02:06 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 1 February 2026

Completed - The scheduled maintenance has been completed.
Feb 1, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 03:00 UTC

Scheduled - Cloud Fax services will be undergoing hardware maintenance on 1 February 2026 from 03:00 to 07:00 UTC. While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.

Tracking Number: C2236457
Dec 23, 01:06 UTC

IM3831043 - SSL/TLS, Signing & Encryption certificate renewal

Completed - The scheduled maintenance has been completed.
Feb 1, 06:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:00 UTC

Scheduled - Services affected:
OpenText Shared Message Gateway RosettaNet - Production

Impact: After 1 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Shared Message Gateway RosettaNet service via ronet-prod.ms.gxs.com if the new certificate is not installed according to your local network/application processes.
Jan 2, 09:20 UTC

Jan 31, 2026

Core Collaboration for Engineering EU - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 31, 19:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 08:00 UTC

Update - We will be undergoing an emergency maintenance during this time. All services will be unavailable for Core Collaboration for Engineering.
Jan 30, 13:12 UTC

Scheduled - We will be undergoing an emergency maintenance during this time. All services will be unavailable for Core Collaboration for Engineering.
Jan 29, 18:48 UTC

Jan 30, 2026

Server Backup US West (Chandler) System Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 30, 14:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:00 UTC

Scheduled - Server Backup US West (Chandler) will be undergoing system maintenance on 29 January 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244083
Jan 20, 14:30 UTC

CORESHARE NA Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 30, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 16:28 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 03:00 UTC

Jan 29, 2026

CORESHARE EU Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Dec 17, 08:56 UTC

Core Messaging - Email may have experienced intermittent message delivery delays

Resolved - Core Messaging - Email may have experienced intermittent message delivery delays, which started on 23 January 2026 at 05:00 UTC. Service has been restored on 29 January 2026 at 21:41 UTC. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3859146
Jan 29, 21:46 UTC

Email Delay Opening Tickets

Resolved - Email to our ticketing system experienced an issue with long delays. The issue is now resolved.

We appreciate your patience.

Tracking Number: OTSM 51714775
Jan 29, 21:18 UTC

Monitoring - Email to our ticketing system experienced an issue with long delays. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: OTSM 51714775
Jan 29, 17:55 UTC

Investigating - Email to our ticketing system is currently experiencing issues with long delays. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: OTSM 51714775
Jan 29, 15:43 UTC

C2247605 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 18:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 04:00 UTC

Scheduled - Services Affected: OpenText Fax2Mail (Pre-production)

Impact: Service will be unavailable for 1 hour at the beginning of the maintenance window.
Jan 27, 18:11 UTC

Cloud Fax services experienced service interruption

Resolved - The following services experienced an issue with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC and is now resolved. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Tracking Number: IM3830090
Jan 29, 17:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 30 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 28, 18:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 28 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 26, 18:45 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 23, 16:03 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 21, 19:15 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 21 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 19, 17:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 16, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 14, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 14 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 12, 16:01 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 12 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 9, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 9 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 7, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 7 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 5, 17:08 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 5 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 2, 16:16 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 2 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 31, 16:44 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 31 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 29, 16:03 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 29 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 26, 16:11 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 24, 18:21 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 24 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 23, 16:02 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 22, 16:10 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 22 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 19, 17:51 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 18, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 17, 16:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 16, 16:02 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 15, 14:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 14:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 03:25 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 14:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 02:34 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 14:34 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 03:09 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 9, 14:50 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 9, 02:51 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 8, 14:41 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 8, 02:35 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 7, 14:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 7, 02:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 6, 13:55 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 21:11 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 13:07 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 05:07 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 00:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 4, 20:29 UTC

Investigating - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Dec 4, 18:58 UTC

Core Secure Access and Core Collaboration Access was unavailable.

Resolved - The following services experienced an issue and have all been restored. The issue is now resolved. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358
Jan 29, 16:03 UTC

Monitoring - The following services experienced an issue and have been restored.
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging was not impacted.
- Supplier Connection login and UI; messaging was not impacted.
- Supplier Portal

Core Secure Access and Core Collaboration Access are still being validated. We appreciate your patience.

Tracking Number: IM3860358
Jan 29, 15:51 UTC

Update - The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358
Jan 29, 15:30 UTC

Investigating - The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358
Jan 29, 14:33 UTC

Core Fax - Europe and XM SendSecure Europe Network Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 14:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:00 UTC

Scheduled - Core Fax - Europe and XM SendSecure Europe will be undergoing network maintenance on 28 January 2026 from 19:00 to 23:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240593
Jan 13, 14:30 UTC

Core Fax - Australia and XM SendSecure Australia Network Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 13:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:00 UTC

Scheduled - Core Fax - Australia and XM SendSecure Australia will be undergoing network maintenance on 28 January 2026 from 13:00 to 17:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240588
Jan 13, 14:26 UTC

CORESHARE CA Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 29, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 28, 16:31 UTC

Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 04:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:01 UTC

Scheduled - Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 29 January 2026 from 01:00 to 05:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240604
Jan 13, 14:45 UTC

Core Fax - United States and XM SendSecure United States Network Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 04:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:00 UTC

Scheduled - Core Fax - United States and XM SendSecure United States will be undergoing network maintenance on 29 January 2026 from 01:00 to 05:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240601
Jan 13, 14:40 UTC

Core Signature 26.1 Release Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 02:30 UTC

Scheduled - Core Signature will be undergoing 26.1 release maintenance on 29 January 2026 from 02:30 to 04:30 UTC. While we do not expect any outage or degraded service, there may be minor degradation during this time.

Tracking Number: C2245409
Jan 21, 14:00 UTC

Jan 28, 2026

Server Backup US East (Ashburn) System Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 28, 23:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 12:00 UTC

Scheduled - Server Backup US East (Ashburn) will be undergoing system maintenance on 28 January 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244080
Jan 20, 14:25 UTC

Core Signature 26.1 Release Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 28, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 16:00 UTC

Scheduled - Core Signature will be undergoing 26.1 release maintenance on 28 January 2026 from 16:00 to 18:00 UTC. While we do not expect any outage or degraded service, there may be minor degradation during this time.

Tracking Number: C2245343
Jan 21, 13:57 UTC

CORESHARE AU Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 28, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 15:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Dec 23, 05:02 UTC

CORESHARE CA Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 28, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 03:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Dec 17, 08:52 UTC

Jan 27, 2026

Server Backup US East (Boyers) System Maintenance scheduled for 27 January 2026

Completed - The scheduled maintenance has been completed.
Jan 27, 20:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:01 UTC

Scheduled - Server Backup US East (Boyers) will be undergoing system maintenance on 27 January 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244076
Jan 20, 14:20 UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 27 January 2026

Completed - The scheduled maintenance has been completed.
Jan 27, 18:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:00 UTC

Scheduled - Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 27 January 2026 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244074
Jan 20, 14:16 UTC

IM3838832 C2240425 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
Jan 27, 14:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 00:00 UTC

Scheduled - Services affected: OpenText CSP (EMEA) - Production

Impact: After 27 January 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jan 16, 17:16 UTC

Jan 26, 2026

Server Backup Canada (Mississauga) System Maintenance scheduled for 26 January 2026

Completed - The scheduled maintenance has been completed.
Jan 26, 21:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:00 UTC

Scheduled - Server Backup Canada (Mississauga) will be undergoing system maintenance on 26 January 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244066
Jan 20, 14:10 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 January 2026

Completed - The scheduled maintenance has been completed.
Jan 26, 13:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 14:00 UTC

Scheduled - Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing system maintenance on 24 January 2026, from 14:00 to 25 January 2026, 02:00 UTC. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2237686
Dec 23, 08:54 UTC

Jan 25, 2026

Alloy North America Network Maintenance scheduled for 25 January 2026

Completed - The scheduled maintenance has been completed.
Jan 25, 15:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:01 UTC

Scheduled - Alloy North America will be undergoing network maintenance on 25 January 2026 from 03:00 to 11:00 UTC. Intermittent service interruptions are expected to occur during the first 4 hours of this timeframe.

Tracking Number: C2238273
Dec 23, 01:54 UTC

C2238273 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 15:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:02 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 23, 01:55 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 25 January 2026

Completed - The scheduled maintenance has been completed.
Jan 25, 09:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:01 UTC

Scheduled - Desktop Messaging BMS will be undergoing hardware maintenance on 25 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236448
Dec 26, 08:13 UTC

C2236448 - Hardware maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 09:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:03 UTC

Scheduled - Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe.
Dec 26, 08:10 UTC

C2235903 - Software maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 08:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:00 UTC

Scheduled - Services Affected:
• Interconnect Traffic
• OpenText ICC (EMEA)
• OpenText ICC (NA)
• OpenText ICC - EDIINT
• OpenText ICC - Translation Services

Impact: Service will be unavailable during this timeframe.
Dec 23, 11:01 UTC

C2210283 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 08:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 19, 05:10 UTC

Network Maintenance scheduled for 25 January 2026

Completed - The scheduled maintenance has been completed.
Jan 25, 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 UTC

Scheduled - On 25 January 2026 from 3:00 UTC to 5:00 UTC a network maintenance has been scheduled that will affect these services:

- Cloud Fax Services North America
- Core Messaging North America

Service will be unavailable from 3:30 UTC to 4:00 UTC.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 8 February 2026. An updated post will be made if the backup date is required.

Tracking Number: C2230360
Dec 24, 14:15 UTC

C2230360 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 04:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:02 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 24, 14:16 UTC

Jan 24, 2026

About This Site

Scheduled Maintenance

System Maintenance scheduled for 8 February 2026 Feb 8, 2026 01:00-13:00 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

C2202271 - Managed Services maintenance Feb 8, 2026 03:00-07:00 UTC

C2236465 - Hardware Maintenance Feb 8, 2026 03:00-07:00 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

C2205539 - Network maintenance Feb 8, 2026 03:00-11:00 UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-11:00 UTC

IM3830405 Feb 8, 2026 04:00-06:00 UTC

IM3856349 C2246501 Certificate Renewal Feb 8, 2026 04:00-06:00 UTC

IM3830453 and C2243761 - Certificate Renewal Feb 10, 2026 13:00-17:00 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 10 February 2026 Feb 10, 2026 21:30 - Feb 11, 2026 06:00 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb 11, 2026 14:00-16:00 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb 11, 2026 14:00-16:00 UTC

Core Archive Australia Regular Software Update - 26.1.1 Feb 13, 2026 11:00-15:00 UTC

Core Archive Japan Regular Software Update - 26.1.1 Feb 13, 2026 13:30-17:30 UTC

Core Archive Singapore Regular Software Update - 26.1.1 Feb 13, 2026 15:30-19:30 UTC

C2243459 - System maintenance Feb 14, 2026 11:00-22:00 UTC

Core Archive GCP-US Regular Software Update - 26.1.1 Feb 15, 2026 01:00-05:00 UTC

C2236468 - Hardware Maintenance Feb 15, 2026 03:00-07:00 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 15 February 2026 Feb 15, 2026 03:00-07:00 UTC

IM3830474 C2243987 – Certificate Renewal Feb 15, 2026 03:00-07:00 UTC

Core Archive North America Regular Software Update - 26.1.1 Feb 15, 2026 03:00-07:00 UTC

Core Archive Canada Regular Software Update - 26.1.1 Feb 15, 2026 05:00-09:00 UTC

Core Archive UAE Regular Software Update - 26.1.1 Feb 15, 2026 11:00-15:00 UTC

IM3848342 C2243625 - Certificate renewal Feb 15, 2026 13:00-17:00 UTC

Core Archive Europe Regular Software Update - 26.1.1 Feb 15, 2026 14:00-18:00 UTC

Core Archive Switzerland Regular Software Update - 26.1.1 Feb 15, 2026 16:00-20:00 UTC

Core Archive India Regular Software Update - 26.1.1 Feb 15, 2026 16:30-20:30 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 26.1.1 Feb 15, 2026 18:00-22:00 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 16 February 2026 Feb 16, 2026 19:30 - Feb 17, 2026 04:30 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 18 February 2026 Feb 18, 2026 01:30-20:30 UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 19 February 2026 Feb 19, 2026 03:30-16:00 UTC

C2243600 and C2245480 - Network and Database Maintenance Feb 21, 2026 00:11-08:11 UTC

System Maintenance scheduled for 21 February 2026 Feb 21, 2026 14:00 - Feb 22, 2026 02:00 UTC

C2251310 - Network maintenance Feb 21, 2026 20:00 - Feb 22, 2026 04:00 UTC

C2210276 - Managed Services Maintenance Feb 22, 2026 03:00-07:00 UTC

C2243495 - System maintenance Feb 22, 2026 12:00-16:00 UTC

C2244295 - Network Maintenance Feb 22, 2026 17:00-21:00 UTC

C2245367 - System maintenance Feb 23, 2026 08:00-12:00 UTC

IM3845465 and C2242824 - Certificate Renewal Feb 26, 2026 15:00-19:00 UTC

C2242524 - Network Maintenance Mar 1, 2026 14:00-18:00 UTC

C2250659 System maintenance Mar 7, 2026 03:00-11:00 UTC

C2238955 -System maintenance Mar 7, 2026 19:00 - Mar 8, 2026 03:00 UTC

Desktop Messaging BMS System Maintenance scheduled for 8 March 2026 Mar 8, 2026 03:00-07:00 UTC

Rescheduled - Cloud Fax services North America Network Maintenance scheduled for 8 March 2026 Mar 8, 2026 03:00-11:00 UTC

C1975176 - Network Maintenance Mar 8, 2026 03:00-11:00 UTC

C2249786 - System maintenance Mar 8, 2026 03:00-07:00 UTC

C2250929 - System maintenance Mar 8, 2026 08:00-16:00 UTC

IM3861068 - Certificate Renewal Mar 8, 2026 13:00-15:00 UTC

Past Incidents

System Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `01:00`-`13:00` UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

C2202271 - Managed Services maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

C2236465 - Hardware Maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

C2205539 - Network maintenance Feb `8`, `2026` `03:00`-`11:00` UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`11:00` UTC

IM3830405 Feb `8`, `2026` `04:00`-`06:00` UTC

IM3856349 C2246501 Certificate Renewal Feb `8`, `2026` `04:00`-`06:00` UTC

IM3830453 and C2243761 - Certificate Renewal Feb `10`, `2026` `13:00`-`17:00` UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 10 February 2026 Feb `10`, `2026` `21:30` - Feb `11`, `2026` `06:00` UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

Core Archive Australia Regular Software Update - 26.1.1 Feb `13`, `2026` `11:00`-`15:00` UTC

Core Archive Japan Regular Software Update - 26.1.1 Feb `13`, `2026` `13:30`-`17:30` UTC

Core Archive Singapore Regular Software Update - 26.1.1 Feb `13`, `2026` `15:30`-`19:30` UTC

C2243459 - System maintenance Feb `14`, `2026` `11:00`-`22:00` UTC

Core Archive GCP-US Regular Software Update - 26.1.1 Feb `15`, `2026` `01:00`-`05:00` UTC

C2236468 - Hardware Maintenance Feb `15`, `2026` `03:00`-`07:00` UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 15 February 2026 Feb `15`, `2026` `03:00`-`07:00` UTC

IM3830474 C2243987 – Certificate Renewal Feb `15`, `2026` `03:00`-`07:00` UTC

Core Archive North America Regular Software Update - 26.1.1 Feb `15`, `2026` `03:00`-`07:00` UTC

Core Archive Canada Regular Software Update - 26.1.1 Feb `15`, `2026` `05:00`-`09:00` UTC

Core Archive UAE Regular Software Update - 26.1.1 Feb `15`, `2026` `11:00`-`15:00` UTC

IM3848342 C2243625 - Certificate renewal Feb `15`, `2026` `13:00`-`17:00` UTC

Core Archive Europe Regular Software Update - 26.1.1 Feb `15`, `2026` `14:00`-`18:00` UTC

Core Archive Switzerland Regular Software Update - 26.1.1 Feb `15`, `2026` `16:00`-`20:00` UTC

Core Archive India Regular Software Update - 26.1.1 Feb `15`, `2026` `16:30`-`20:30` UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 26.1.1 Feb `15`, `2026` `18:00`-`22:00` UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 16 February 2026 Feb `16`, `2026` `19:30` - Feb `17`, `2026` `04:30` UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 18 February 2026 Feb `18`, `2026` `01:30`-`20:30` UTC

Rescheduled - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 19 February 2026 Feb `19`, `2026` `03:30`-`16:00` UTC

C2243600 and C2245480 - Network and Database Maintenance Feb `21`, `2026` `00:11`-`08:11` UTC

System Maintenance scheduled for 21 February 2026 Feb `21`, `2026` `14:00` - Feb `22`, `2026` `02:00` UTC

C2251310 - Network maintenance Feb `21`, `2026` `20:00` - Feb `22`, `2026` `04:00` UTC

C2210276 - Managed Services Maintenance Feb `22`, `2026` `03:00`-`07:00` UTC

C2243495 - System maintenance Feb `22`, `2026` `12:00`-`16:00` UTC

C2244295 - Network Maintenance Feb `22`, `2026` `17:00`-`21:00` UTC

C2245367 - System maintenance Feb `23`, `2026` `08:00`-`12:00` UTC

IM3845465 and C2242824 - Certificate Renewal Feb `26`, `2026` `15:00`-`19:00` UTC

C2242524 - Network Maintenance Mar `1`, `2026` `14:00`-`18:00` UTC

C2250659 System maintenance Mar `7`, `2026` `03:00`-`11:00` UTC

C2238955 -System maintenance Mar `7`, `2026` `19:00` - Mar `8`, `2026` `03:00` UTC

Desktop Messaging BMS System Maintenance scheduled for 8 March 2026 Mar `8`, `2026` `03:00`-`07:00` UTC

Rescheduled - Cloud Fax services North America Network Maintenance scheduled for 8 March 2026 Mar `8`, `2026` `03:00`-`11:00` UTC

C1975176 - Network Maintenance Mar `8`, `2026` `03:00`-`11:00` UTC

C2249786 - System maintenance Mar `8`, `2026` `03:00`-`07:00` UTC

C2250929 - System maintenance Mar `8`, `2026` `08:00`-`16:00` UTC

IM3861068 - Certificate Renewal Mar `8`, `2026` `13:00`-`15:00` UTC