OpenText
All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Singapore Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - Ashburn Operational
RightFax Connect - Ashburn Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Cloud Fax Services Australia Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core for Capital Projects Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Magellan Risk Guard Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP Solutions Operational
Core Capture for SAP Solutions (corecapture.us.opentext.com) Operational
Core Case Operational
Core Case (corecase.us.opentext.com) Operational
Core for Capital Projects Operational
Core Content Operational
Core Content (corecontent.us.opentext.com) Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Magellan Risk Guard Operational
Core Platform - OTDS Operational
Core Platform - OTDS (otdsauth.us.opentext.com) Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CMS (cms.us.opentext.com) Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Core Fax Operational
Core Fax - Australia Operational
Core Fax - Canada Operational
Core Fax - EMEA Operational
Core Fax - United States Operational
Core Intelligence Operational
Core Intelligence - Australia Operational
Core Intelligence - Canada Operational
Core Intelligence - United States Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance scheduled for 12 January 2025 Jan 12, 2025 01:00-09:00 UTC
On 12 January 2025 from 01:00 UTC to 09:00 UTC a network maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice

Intermittent service interruptions are expected to occur throughout this timeframe. Cloud Fax and Notification services that are capable of failover will be routed to alternate processing sites to further minimize interruptions. BMS, and TradeGateway OpenText products will experience a brief interruption of service between 01:00 to 09:00 GMT.

Tracking number: C2116542
Posted on Dec 13, 2024 - 13:58 UTC
Software Maintenance scheduled for 22 January 2025 Jan 22, 2025 20:00 - Jan 23, 2025 00:00 UTC
On 22 January 2025 20:00 UTC to 23 January 2025 00:00 UTC a software maintenance has been scheduled that will affect these services:

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect
Core Fax - Core Fax - EMEA

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking number: C2120375
Posted on Dec 20, 2024 - 16:07 UTC
Past Incidents
Dec 22, 2024

No incidents reported today.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024
Cloud Fax and Notifications Services North America experienced an issue.
Resolved - The following services experienced an issue. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- MyPortal
- Production Messaging
- RightFax Connect
- Notifications - Email

Tracking Number: IM3607629
Dec 16, 15:47 UTC
Update - The following services are experiencing an issue. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.

- Fax2Mail
- MyPortal
- Production Messaging
- RightFax Connect
- Notifications - Email

Tracking Number: IM3607629
Dec 16, 15:11 UTC
Investigating - The following services are experiencing an issue. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Email

Tracking Number: IM3607629
Dec 16, 14:48 UTC
Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024
Core Signature Release Maintenance scheduled for 11 December 2024
Completed - The scheduled maintenance has been completed.
Dec 12, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:30 UTC
Scheduled - Core Signature will be undergoing release maintenance on 12 December 2024 from 02:30 UTC to 04:30 UTC. While we do not expect any downtime, the application may be intermittently unavailable during this time.
Tracking Number: C2113485
Dec 4, 15:47 UTC
Core Share CA Release deployment- 24.4.1
Completed - The scheduled maintenance has been completed.
Dec 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 UTC
Scheduled - Core Share Canada will be undergoing maintenance on December 11, 2024 from 21:00 to 23:00 EST.
The Application may be intermittently unavailable during this time.
Dec 3, 18:43 UTC
Dec 11, 2024
Core Signature Release Maintenance scheduled for 11 December 2024
Completed - The scheduled maintenance has been completed.
Dec 11, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:00 UTC
Scheduled - Core Signature will be undergoing release maintenance on 11 December 2024 from 16:00 UTC to 18:00 UTC. While we do not expect any downtime, the application may be intermittently unavailable during this time.
Tracking Number: C2113484
Dec 4, 15:44 UTC
Dec 10, 2024
EasyLink North America services were experiencing a degradation in service.
Resolved - The following services are currently experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372
Dec 10, 14:01 UTC
Monitoring - The following services are currently experiencing a degradation in service. Service has been restored and is now being validated. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372
Dec 10, 13:09 UTC
Update - The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372
Dec 10, 12:52 UTC
Investigating - The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372
Dec 10, 12:03 UTC
Dec 9, 2024

No incidents reported.

Dec 8, 2024
Core Archive Europe Regular Software Update - 24.4.1/24.4.2
Completed - The scheduled maintenance has been completed.
Dec 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 16:00 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 5, 2024 - 12:00 to 16:00 GMT
Dec 5, 12:53 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 5, 2024 - 12:00 to 16:00 GMT
Dec 4, 19:13 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 3, 2024 - 12:00 to 20:00 GMT
Dec 3, 16:07 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 3, 2024 - 12:00 to 16:00 GMT
Nov 28, 16:41 UTC
Update - We will be undergoing scheduled software update during this time. Services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 20:00 GMT
AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 21 2024 - 12:00 to 16:00 GMT
Nov 20, 14:20 UTC
Update - We will be undergoing scheduled software update during this time. Services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 20:00 GMT
AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 19 2024 - 12:00 to 16:00 GMT
Nov 14, 20:51 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 13 2024 - 12:00 to 16:00 GMT
Nov 12, 20:24 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 12 2024 - 13:00 to 15:00 GMT
Nov 5, 11:03 UTC
Alloy North America was experiencing service unavailability
Resolved - Alloy NA was experiencing service unavailability. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3603351
Dec 8, 09:07 UTC
Investigating - Alloy NA is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3603351
Dec 8, 08:28 UTC
Software Maintenance originally scheduled for 10 November 2024 is being rescheduled to 8 December 2024
Completed - The scheduled maintenance has been completed.
Dec 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 03:00 UTC
Update - Alloy North America, originally scheduled for 10 November 2024 02:00 UTC to 06:00 UTC, has been rescheduled to 8 December 2024 03:00 UTC to 07:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2101230
Nov 4, 17:15 UTC
Scheduled - Alloy North America will be undergoing maintenance on 10 November 2024 from 02:00 UTC to 06:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2101230
Oct 18, 20:48 UTC
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