OpenText
Core Platform - OTDS US Urgent Maintenance scheduled for 9 May 2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 09, 2025 - 00:00 UTC
Scheduled - Core Platform - OTDS US will be undergoing urgent maintenance on 9 May 2025 from 00:00 to 08:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2142309
May 9, 2025 00:00-08:00 UTC

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
B2B Connect Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Under Maintenance
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CMS (cms.us.opentext.com) Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Under Maintenance
Core Platform - OTDS (otdsauth.us.opentext.com) Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - EU Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Collaboration Access Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Cloud Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core Share AU - GKE cluster upgrades May 9, 2025 14:00-18:00 UTC

Core Share AU will be undergoing maintenance on May 9, 2025 from 14:00 to 18:00 UTC.
The Application may be intermittently unavailable during this time.
Posted on May 07, 2025 - 18:11 UTC

System Maintenance scheduled for 10 May 2025 May 10, 2025 10:00-21:00 UTC

On 10 May 2025 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:
- OpenText Fax2Mail (EMEA)
- OpenText Production Messaging - Fax (EMEA)
- OpenText Production Messaging - Notifications (EMEA)

Service will be unavailable during this timeframe.

Tracking number: C2153978
Posted on Apr 09, 2025 - 04:51 UTC

Core Share CA - GKE cluster upgrades May 10, 2025 16:00-20:00 UTC

Core Share CA will be undergoing maintenance on May 10, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
Posted on May 07, 2025 - 18:13 UTC

Liaison Alloy NA and Alloy TaaS Software Maintenance scheduled for 11 May 2025 May 11, 2025 02:00-10:00 UTC

Update - This is a reminder that Liaison Alloy NA and Alloy TaaS will be undergoing software maintenance on 11 May 2025 from 02:00 to 10:00 UTC. Service will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 May 2025.

Tracking Number: C2155932
May 06, 2025 - 09:56 UTC
Scheduled - Liaison Alloy NA and Alloy TaaS will be undergoing software maintenance on 11 May 2025 from 02:00 to 10:00 UTC. Service will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 May 2025.

Tracking Number: C2155932
Apr 08, 2025 - 12:02 UTC

US Network Maintenance scheduled for 11 May 2025 May 11, 2025 03:00-09:00 UTC

On 11 May 2025 from 03:00 to 09:00 UTC, a network maintenance has been scheduled that will affect these services:
- Core Archive US
- Core US
- Core Share US
- Core Signature add-on for Core Share US
- Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM US
- Core Signature Service (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM US
- Core Signature Standalone US
- Desktop Messaging BMS

Service will be degraded during this timeframe.

The services are only affected when accessed via VPN. If access is performed through any method other than VPN, customers may not be impacted. However, some customers' Trading Partners may be affected if they rely on VPN access into the data center.

Please actively monitor your IPSec tunnels following the implementation. If any connectivity issues are observed, please contact your support team.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 18 May 2025.

Tracking number: C2156158
Posted on Apr 11, 2025 - 20:08 UTC

XM SendSecure and Core Fax - AU Software Maintenance scheduled for 14 May 2025 May 14, 2025 12:00-16:00 UTC

XM SendSecure and Core Fax - AU will be undergoing software maintenance on 14 May 2025 from 12:00 to 16:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156306
Posted on Apr 23, 2025 - 18:10 UTC

XM SendSecure and Core Fax - EU Software Maintenance scheduled for 14 May 2025 May 14, 2025 18:00-22:00 UTC

XM SendSecure and Core Fax - EU will be undergoing software maintenance on 14 May 2025 from 18:00 to 22:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156314
Posted on Apr 23, 2025 - 18:15 UTC

XM SendSecure and Core Fax - US Software Maintenance scheduled for 15 May 2025 May 15, 2025 00:00-04:00 UTC

XM SendSecure and Core Fax - US will be undergoing software maintenance on 15 May 2025 from 00:00 to 04:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156327
Posted on Apr 23, 2025 - 18:26 UTC

XM SendSecure and Core Fax - CA Software Maintenance scheduled for 15 May 2025 May 15, 2025 00:00-04:00 UTC

XM SendSecure and Core Fax - CA will be undergoing software maintenance on 15 May 2025 from 00:00 to 04:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156318
Posted on Apr 23, 2025 - 18:21 UTC

Urgent Maintenance scheduled for 18 May 2025 May 18, 2025 00:00-12:00 UTC

On 18 May 2025 from 00:00 to 12:00 UTC an urgent maintenance has been scheduled that will affect these services:
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.

Cloud Fax and Notification services that are capable of failover will be routed to alternate processing sites to further minimize interruptions.

Tracking number: C2164838
Posted on May 07, 2025 - 18:00 UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 June 2025 Jun 8, 2025 02:00-06:00 UTC

Desktop Messaging BMS will be undergoing network maintenance on 8 June 2025 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025.

Tracking Number: C2160742
Posted on May 08, 2025 - 15:02 UTC

Network Maintenance scheduled for 8 June 2025 Jun 8, 2025 03:00-07:00 UTC

Cloud Fax services North America will be undergoing network maintenance on 8 June 2025 from 3:00 to 7:00 GMT. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025.

Tracking Number: C2158853
Posted on May 09, 2025 - 05:40 UTC
May 9, 2025
CORESHARE CA Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
May 5, 14:57 UTC
May 8, 2025
CORESHARE NA Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
May 5, 14:56 UTC
May 7, 2025
CORESHARE EU Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions
May 5, 14:55 UTC
Alloy North America experienced transaction failures.
Resolved - Alloy North America experienced transaction failures. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3693918
May 7, 17:00 UTC
Update - Alloy North America is currently experiencing transaction failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3693918
May 7, 16:15 UTC
Investigating - Alloy North America is currently experiencing transaction failures. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3693918
May 7, 15:15 UTC
CORESHARE AU Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
May 5, 14:53 UTC
May 6, 2025
IOT/IDM Messaging - Automotive Security Maintenance scheduled for 6 May 2025
Completed - The scheduled maintenance has been completed.
May 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:00 UTC
Scheduled - IOT/IDM Messaging - Automotive will be undergoing security upgrade maintenance on 6 May 2025 from 11:00 to 15:00 UTC. While we do not anticipate any outage or degraded service, there may be intermittent degradation during this time.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to

Tracking Number: C2163900
Apr 30, 12:41 UTC
Zix - Hosted Exchange (HEX) - Email Disclaimer
Resolved - This incident has been resolved.
May 6, 12:07 UTC
Monitoring - Hosted Exchange (HEX) was experiencing an issue with a generic email disclaimer being tagged on messages. The disclaimer has been removed. Service has been restored and is now being validated. We apologize for any inconvenience, and we appreciate your patience.
Tracking Number: IM3692608
May 5, 20:13 UTC
May 5, 2025
Zix - Hosted Exchange (HEX) - Inbound mail
Resolved - This incident has been resolved.
May 5, 19:54 UTC
Monitoring - Hosted Exchange (HEX) was experiencing an issue with inbound mail delivery for some mailboxes. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3692378
May 5, 16:41 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with inbound mail delivery for some mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3692378
May 5, 14:30 UTC
May 4, 2025
Rescheduled - Zix Encryption Services - ZixGateway (Hosted) Maintenance scheduled for 4 May 2025
Completed - The scheduled maintenance has been completed.
May 4, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 07:00 UTC
Scheduled - The maintenance originally scheduled for 27 April 2025 from 07:00 to 07:30 UTC has been rescheduled to 4 May 2025 from 07:00 to 07:30 UTC. Intermittent service interruptions may occur throughout this timeframe.

During the maintenance window, server manager access may be prevented.

Tracking Number: C2147163
Apr 28, 16:00 UTC
May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Zix Email Continuity Service causing duplicate inbound emails
Resolved - We have confirmed via our SMTP logs that the issue is fully resolved.
May 1, 17:21 UTC
Monitoring - Our Engineering and Development team have implement a fix and are currently monitoring the mail flow to confirm the issue is resolved.
May 1, 15:31 UTC
Identified - Our Engineering team is still investigating the duplicate emails issue. We apologize for any inconvenience this may be causing.
Apr 29, 20:08 UTC
Update - Our engineering team is still working to resolve this issue. We apologize for any inconvenience this may be causing.
Apr 25, 13:22 UTC
Investigating - We are currently investigating an issue in which our Email Continuity is causing duplicate emails to be generated back to customers mail servers. We apologize for any inconvenience this may be causing.
Apr 23, 13:19 UTC
Core Signature Release 25.2 Maintenance scheduled for April 30, 2025
Completed - The scheduled maintenance has been completed.
May 1, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 02:30 UTC
Scheduled - Core Signature will be undergoing release 25.2 maintenance on 1 May 2025 from 02:30 to 04:30 UTC. While we do not expect any customer impact, there may be intermittent availability during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled.

Tracking Number: C2160307
Apr 17, 13:41 UTC
Apr 30, 2025
Core Signature Release 25.2 Maintenance scheduled for 30 April 2025
Completed - The scheduled maintenance has been completed.
Apr 30, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 16:00 UTC
Scheduled - Core Signature will be undergoing release 25.2 maintenance on 30 April 2025 from 16:00 to 18:00 UTC. While we do not expect any customer impact, there may be intermittent availability during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled.

Tracking Number: C2160307
Apr 17, 13:44 UTC
Zix Encryption Service (Email Message Privacy) viewing/uploading attachment issue
Resolved - Zix Encryption Service (Email Message Privacy) experienced an intermittent issue with viewing/uploading PDF attachments where some users were could not perform this action. The issue is now closed and will be monitored for any future occurrences. We appreciate your patience.
Tracking Number: IM3684792
Apr 30, 17:06 UTC
Update - Zix Encryption Service (Email Message Privacy) is still experiencing an issue with viewing/uploading attachments affecting some users. Engineers and Development Teams continue to work to find a resolution to the degradation of the service. We appreciate your patience.
Tracking Number: IM3684792
Apr 30, 12:08 UTC
Update - Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams continue to work to resolve the issue and make some headway to alleviate some of the degradation of the service. We appreciate your patience.
Tracking Number: IM3684792
Apr 25, 21:56 UTC
Identified - Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams are continuing to work to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792
Apr 25, 11:37 UTC
Investigating - Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are continuing to work to obtain a resolution to the issue. We appreciate your patience.
Tracking Number: IM3684792
Apr 24, 19:54 UTC
Identified - Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792
Apr 24, 15:13 UTC
Apr 29, 2025
Apr 28, 2025

No incidents reported.

Apr 27, 2025
Zix - Phone System
Resolved - This incident has been resolved.
Apr 27, 20:32 UTC
Monitoring - Phone system was experiencing an issue with inbound calling. Service has been restored and is now being validated. We appreciate your patience.
Apr 27, 20:06 UTC
Investigating - Phone system is currently experiencing an issue with inbound calling. Teams are currently assembled and working to resolve the issue. We appreciate your patience. As a workaround, you can submit a support ticket by emailing support@zixcorp.com or support@appriver.com. Our team will assist you with your ticket inquiry as soon as possible.
Apr 27, 17:09 UTC
Desktop Messaging BMS North America Network Maintenance scheduled for 27 April 2025
Completed - The scheduled maintenance has been completed.
Apr 27, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 00:00 UTC
Scheduled - Desktop Messaging BMS North America will be undergoing maintenance on 27 April 2025 from 00:00 to 12:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2035592
Apr 2, 15:01 UTC
Core Messaging and Cloud Fax services network maintenance originally scheduled for 9 March 2025 is being rescheduled to 27 April 2025
Completed - The scheduled maintenance has been completed.
Apr 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 00:00 UTC
Scheduled - The maintenance scheduled for 9 March 2025 from 01:00 to 13:00 UTC has been rescheduled to 27 April 2025 from 00:00 to 12:00 UTC. The tracking number has changed from C2132980 to C2035592. The following services will be affected:

Core Messaging - Email
Core Messaging - SMS
Core Messaging - Voice
Fax Cloud Connect
Fax2Mail
Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2035592
Mar 18, 14:33 UTC
Zix Encryption Services - ZixGateway (Hosted) Maintenance scheduled for 27 April 2025
Completed - The scheduled maintenance has been completed.
Apr 27, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 07:01 UTC
Scheduled - Zix Encryption Services - ZixGateway (Hosted) will be undergoing maintenance on 27 April 2025 from 07:00 to 07:30 UTC. Intermittent service interruptions may occur throughout this timeframe.

During the maintenance window, server manager access may be prevented.

Tracking Number: C2147163
Apr 10, 18:00 UTC
Rescheduled - Data Center Network Maintenance scheduled for 27 April 2025
Completed - The scheduled maintenance has been completed.
Apr 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 04:00 UTC
Scheduled - The maintenance originally scheduled for 16 March 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 27 April 2025 from 04:00 to 07:00 UTC.

• Core Archive for SAP® Solutions - US
• Core Capture
• Core Capture (corecapture.us.opentext.com)
• Core Capture for SAP® Solutions
• Core Capture for SAP® Solutions (corecapture.us.opentext.com)
• Core Collaboration for Engineering
• Core Content Management
• Core Content Management (corecontent.us.opentext.com)
• Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by - OpenText
• Core Digital Asset Management
• Core for Capital Projects
• Core Compliance
• Core Journey
• Core Platform - (Search, Workflow, CTIS, Eventing)
• Core Platform - Admin Center
• Core Platform - CMS
• Core Platform - CMS (cms.us.opentext.com)
• Core Platform - CSS
• Core Platform - CVT
• Core Platform - ETS
• Core Platform - OES
• Core Platform - OTDS
• Core Platform - OTDS (otdsauth.us.opentext.com)
• Core Process Automation
• Core Process Automation (corecase.us.opentext.com)
• Developer Experience
• Information Intelligence - Thrust API
• Life Sciences Smart View Preview
• Signature Service – Thrust API
• Core Share - US
• Core Signature add-on for Core Share - US
• Core Signature add-on for Content Suite Platform/xECM - US
• Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Mar 25, 19:00 UTC
Apr 26, 2025

No incidents reported.

Apr 25, 2025
CORESHARE NA Release deployment- 25.2.1
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 5, 21:18 UTC
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