OpenText Status

OpenText

C2196794

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 2025 - 16:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 31, 2025 16:00-18:00 UTC

C2190641

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 2025 - 02:01 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 31, 2025 02:00-06:00 UTC

Liaison (Alloy North America) Urgent Maintenance Rescheduled for 7 September 2025

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 2025 - 02:00 UTC

Update - The urgent maintenance originally scheduled for 31 August 2025, from 02:00 to 06:00 UTC has been rescheduled to 7 September 2025, from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 14 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2189899
Aug 31, 2025 02:00-06:00 UTC

Update - The urgent maintenance originally scheduled for 24 August 2025, from 02:00 to 06:00 UTC has been rescheduled to 31 August 2025, from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2189899
Aug 31, 2025 02:00-06:00 UTC

Scheduled - Liaison (Alloy North America) will be undergoing urgent maintenance on 24 August 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 31 August 2025. An updated post will be made if the backup date is required.

Tracking Number: C2189899
Aug 31, 2025 02:00-06:00 UTC

About This Site

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Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Operational

Carbonite® Backup for Microsoft 365 - Australia East (New South Wales) Operational

Carbonite® Backup for Microsoft 365 - Canada Central (Toronto) Operational

Carbonite® Backup for Microsoft 365 - East US 2 (Virginia) Operational

Carbonite® Backup for Microsoft 365 - France Central (Paris) Operational

Carbonite® Backup for Microsoft 365 - India Operational

Carbonite® Backup for Microsoft 365 - UK South (London) Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services Europe Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Under Maintenance

Alloy NA Under Maintenance

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

SecureMail Cloud Operational

Enterprise Cloud Operational

OEM Cloud Operational

Standard Cloud Operational

Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence Operational

Webroot by OpenText™ Operational

Core DNS Protection Operational

Core Endpoint Protection Operational

Core Security Awareness Training Operational

Unity - Thrust API Operational

Webroot Management Consoles Operational

Zix - Cybersecurity Operational

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Information Archive / ZCP Operational

Zix Archive Services - ZixArchive Operational

Zix CloudAlly Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix DNS Hosting Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Microsoft Office 365 Operational

Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational

Zix Support Infrastructure - Live Chat Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Webroot Management Consoles Software Maintenance scheduled for 3 September 2025 Sep `3`, `2025` `05:00`-`06:00` UTC

Webroot Management Consoles will be undergoing software maintenance on 3 September 2025 from 05:00 to 06:00 UTC. Service will be unavailable during this timeframe.

During the maintenance window, customers won't be able to log in to the management console.

Tracking Number: C2203093
Posted on Aug 29, 2025 - 18:03 UTC

C2183967 Sep `3`, `2025` `20:00`-`22:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 18, 2025 - 19:44 UTC

Cloud Fax Services North America Network Maintenance scheduled for 7 September 2025 Sep `7`, `2025` `03:00`-`07:00` UTC

Cloud Fax Services North America will be undergoing network maintenance on 7 September 2025 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

Please refresh the VPN tunnels if it is not working after the maintenance window. If it stays down, please reach out to our OpenText support team.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 14 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2192974
Posted on Aug 08, 2025 - 05:35 UTC

C2192974 Sep `7`, `2025` `03:00`-`07:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 08, 2025 - 09:50 UTC

C2069156 Sep `7`, `2025` `04:00`-`10:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 11, 2025 - 15:06 UTC

Desktop Messaging BMS Network Maintenance scheduled for 7 September 2025 Sep `7`, `2025` `04:00`-`10:00` UTC

Desktop Messaging BMS will be undergoing network maintenance on 7 September 2025 from 04:00 to 10:00 UTC. Service may be degraded and processing delays may occur; however, no downtime is expected during this timeframe.

Tracking Number: C2069156
Posted on Aug 11, 2025 - 15:03 UTC

C2201093 Sep `7`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 28, 2025 - 17:00 UTC

IM3758170 Sep `9`, `2025` `20:00` - Sep `10`, `2025` `00:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 13, 2025 - 15:16 UTC

C2193582 Sep `10`, `2025` `00:00`-`03:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 08, 2025 - 09:54 UTC

C2092055 Sep `11`, `2025` `00:00`-`04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 27, 2025 - 20:01 UTC

IM3746679 and C2192519 Sep `13`, `2025` `00:00`-`04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 14, 2025 - 05:20 UTC

System Maintenance scheduled for 13 September 2025 Sep `13`, `2025` `10:00`-`21:00` UTC

On 13 September 2025 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- MyPortal
- Production Messaging
- REST API
- SOAP API

Service will be unavailable during this timeframe.

Tracking number: C2196346
Posted on Aug 14, 2025 - 09:35 UTC

Core US scheduled maintenance Sep `13`, `2025` `16:00`-`20:00` UTC

Core US will be undergoing system maintenance. There will be intermittent degradation experienced during this time
Posted on Aug 30, 2025 - 02:14 UTC

C2128134 and C2129020 Sep `14`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 15, 2025 - 18:21 UTC

C2185149 Sep `14`, `2025` `02:00`-`08:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 05, 2025 - 18:46 UTC

C2170644 Sep `14`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 05, 2025 - 18:45 UTC

C2195285 Sep `14`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 15, 2025 - 06:58 UTC

C2198807 Sep `14`, `2025` `03:00`-`09:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 20, 2025 - 19:35 UTC

C2191300 Sep `14`, `2025` `03:00`-`07:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 07:17 UTC

C2195581 Sep `14`, `2025` `03:00`-`07:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 14, 2025 - 04:11 UTC

Zix Encryption Services - ZixPortal Software Maintenance scheduled for 14 September 2025 Sep `14`, `2025` `07:00`-`09:00` UTC

Zix Encryption Services - ZixPortal will be undergoing software maintenance on 14 September 2025 from 07:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers that are logged in may need to re-authenticate to regain access to the secure message portal.

Tracking Number: C2197063
Posted on Aug 28, 2025 - 16:30 UTC

C2167377 Sep `14`, `2025` `16:00`-`20:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 15, 2025 - 09:04 UTC

C2197321 Sep `14`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 14, 2025 - 18:01 UTC

IM3749576 Sep `14`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 14, 2025 - 08:17 UTC

IM3749023 Sep `17`, `2025` `15:00`-`17:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 12, 2025 - 15:16 UTC

Fax Cloud Connect and Fax2Mail Ashburn System Maintenance scheduled for 20 September 2025 Sep `20`, `2025` `13:00` - Sep `21`, `2025` `01:00` UTC

Fax Cloud Connect and Fax2Mail Ashburn will be undergoing system maintenance on 20 September 2025 from 13:00 to 21 September 2025 01:00 UTC. Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2199513
Posted on Aug 21, 2025 - 20:30 UTC

C2192612 Sep `20`, `2025` `22:00` - Sep `21`, `2025` `04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 21, 2025 - 19:36 UTC

Alloy North America Database Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `02:00`-`06:00` UTC

Alloy North America will be undergoing database maintenance on 21 September 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

After the maintenance window, please verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 28 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2198646
Posted on Aug 22, 2025 - 09:39 UTC

C2198646 Sep `21`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 09:36 UTC

C2128955 Sep `21`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 08:53 UTC

C2185475 Sep `21`, `2025` `02:00`-`08:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 18, 2025 - 16:24 UTC

C2129316 and C2129306 Sep `21`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 08:15 UTC

Desktop Messaging BMS and Production Messaging Network Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `03:00`-`11:00` UTC

Desktop Messaging BMS and Production Messaging will be undergoing network maintenance on 21 September 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Tracking Number: C2031295
Posted on Aug 22, 2025 - 18:02 UTC

C2130486 and C2130496 Sep `21`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 09:09 UTC

C2196800 Sep `21`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 09:25 UTC

IM3748904 Sep `27`, `2025` `00:00`-`04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 28, 2025 - 07:24 UTC

IM3748925 Sep `27`, `2025` `01:00`-`05:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 28, 2025 - 20:30 UTC

Past Incidents

Sep 1, 2025

No incidents reported today.

Aug 31, 2025

C2146230

Completed - The scheduled maintenance has been completed.
Aug 31, 20:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 02:01 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 5, 18:59 UTC

C2153575

Completed - The scheduled maintenance has been completed.
Aug 31, 20:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 02:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 5, 19:00 UTC

C2193414

Completed - The scheduled maintenance has been completed.
Aug 31, 20:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 16:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 5, 19:01 UTC

Core Archive for SAP® Solutions - NA was experiencing an outage

Resolved - Core Archive for SAP® Solutions - NA was experiencing an outage. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3770742
Aug 31, 15:52 UTC

Monitoring - Core Archive for SAP® Solutions - NA was experiencing an outage. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3770742
Aug 31, 15:36 UTC

Update - Core Archive for SAP® Solutions - NA is currently experiencing an outage. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3770742
Aug 31, 15:29 UTC

Investigating - Core Archive for SAP® Solutions - NA is currently experiencing an outage. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3770742
Aug 31, 14:29 UTC

Aug 30, 2025

No incidents reported.

Aug 29, 2025

Server Backup US West System Maintenance scheduled for 28 August 2025

Completed - The scheduled maintenance has been completed.
Aug 29, 13:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 12:00 UTC

Scheduled - Server Backup US West will be undergoing system maintenance on 28 August 2025 from 12:00 to 24:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2196242
Aug 19, 17:05 UTC

CORESHARE NA Release deployment - 25.3.1

Completed - The scheduled maintenance has been completed.
Aug 29, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 02:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Aug 14, 11:33 UTC

Aug 28, 2025

CORESHARE EU Release deployment - 25.3.1

Completed - The scheduled maintenance has been completed.
Aug 28, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 20:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Aug 14, 11:23 UTC

Zix Email Encryption tab returning a permissions error

Resolved - We have resolved this issue. We apologize for any inconvenience this may have caused.
Aug 28, 20:28 UTC

Investigating - We are currently investigating an issue in which access to our Email Encryption tab is giving a permissions error. We will update you once we have more detail.
Aug 28, 18:58 UTC

Server Backup US East System Maintenance scheduled for 27 August 2025

Completed - The scheduled maintenance has been completed.
Aug 28, 15:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 12:00 UTC

Scheduled - Server Backup US East will be undergoing system maintenance on 27 August 2025 from 12:00 to 24:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2196240
Aug 19, 17:20 UTC

CORESHARE CA Release deployment - 25.3.1

Completed - The scheduled maintenance has been completed.
Aug 28, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 02:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Aug 14, 11:21 UTC

Aug 27, 2025

CORESHARE AU Release deployment - 25.3.1

Completed - We would like to inform you that the planned release has been cancelled due to unforeseen technical challenges. We are actively working to resolve the issue and will reschedule the release at the earliest possible opportunity. A revised schedule will be shared with you soon.
Aug 27, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 14:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Aug 14, 11:18 UTC

Aug 26, 2025

Zix - Hosted Exchange - OWA Error

Resolved - This incident has been resolved.
Aug 26, 19:33 UTC

Monitoring - Zix - Hosted Exchange experienced an issue with some mailboxes unable to access OWA. The issue is now resolved. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3767906
Aug 26, 19:33 UTC

Investigating - Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3767906
Aug 26, 16:43 UTC

Server Backup EU and Server Backup UK System Maintenance scheduled for 26 August 2025

Completed - The scheduled maintenance has been completed.
Aug 26, 18:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:00 UTC

Scheduled - Server Backup EU and Server Backup UK will be undergoing system maintenance on 26 August 2025 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2196225
Aug 19, 17:00 UTC

Server Backup (Server Backup US East) System Maintenance scheduled for 26 August 2025

Completed - The scheduled maintenance has been completed.
Aug 26, 16:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:00 UTC

Scheduled - Server Backup (Server Backup US East) will be undergoing system maintenance on 26 August 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2196234
Aug 19, 13:42 UTC

IM3745606 and C2191283

Completed - The scheduled maintenance has been completed.
Aug 26, 03:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 01:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 16:03 UTC

Aug 25, 2025

Server Backup Canada System Maintenance scheduled for 25 August 2025

Completed - The scheduled maintenance has been completed.
Aug 25, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 12:00 UTC

Scheduled - Server Backup Canada will be undergoing system maintenance on 25 August 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2196223
Aug 19, 16:55 UTC

Providerlink Application Restart

Resolved - This incident is now resolved.
Aug 25, 16:10 UTC

Monitoring - Restart has been completed, the application is available and under monitoring.
Aug 25, 14:59 UTC

Identified - The team has identified an issue with Providerlink application and performing a cluster restart for restoring application performance and availability.
Aug 25, 14:40 UTC

Zix - Hosted Exchange - OWA error

Resolved - Zix - Hosted Exchange experienced an issue with some mailboxes unable to access OWA. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3766968
Aug 25, 14:31 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 23 August 2025

Completed - The scheduled maintenance has been completed.
Aug 25, 12:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 13:00 UTC

Scheduled - Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing system maintenance on 23 August 2025 from 13:00 to 24 August 2025 01:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Customers capable of being failed over to out alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2191978
Jul 29, 18:00 UTC

Zix - Microsoft 365 - Secure Cloud - Error when increasing license quantity

Resolved - This incident has been resolved.
Aug 25, 12:00 UTC

Investigating - Zix - Microsoft 365 - Secure Cloud is currently experiencing an issue with admins unable to increase license quantities. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3765486

In the meantime, as a workaround, please submit your license count adjustment requests to o365operations@appriver.com with the following information below, and our teams will continue to actively handle those requests as they are received:

Domain:
License type:
New total quantity expected:
Aug 22, 16:35 UTC

Aug 24, 2025

Core US scheduled maintenance

Completed - The scheduled maintenance has been completed.
Aug 24, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 02:11 UTC

Scheduled - Core US will be undergoing system maintenance. There will be intermittent degradation experienced during this time
Jul 23, 18:59 UTC

Aug 23, 2025

Aug 22, 2025

Zix - Inbound Phones are disconnecting

Resolved - We have confirmed the inbound phone issue as being fully resolved.
Aug 22, 20:15 UTC

Investigating - We are currently aware and working on an issue with our inbound phone lines. Please email to support@zixcorp.com and we will answer your tickets as soon as possible. We apologize for any inconvenience this may be causing.
Aug 22, 19:55 UTC

IM3718298 and C2185431

Completed - The scheduled maintenance has been completed.
Aug 22, 07:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 01:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 16:01 UTC

Zix - Cybersecurity (Zix Customer Portal Interface - Customer Portal) System Maintenance scheduled for 22 August 2025

Completed - The scheduled maintenance has been completed.
Aug 22, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 03:00 UTC

Scheduled - Zix - Cybersecurity (Zix Customer Portal Interface - Customer Portal) will be undergoing system maintenance on 22 August 2025 from 03:00 to 05:00 UTC. Service will be degraded during this timeframe.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time. If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Tracking Number: C2197723
Aug 20, 16:28 UTC

Aug 21, 2025

Core Signature Document Signing Certificate experienced an outage

Resolved - The following services experienced an issue. The issue is now resolved. We appreciate your patience.

- Core Signature add-on for Core Share - AU, CA. EU, US
- Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - EU, US
- Core Signature Service (OCP & CS) - EU, US
- Core Signature Standalone - AU, CA, EU, US

Tracking Number: IM3764653
Aug 21, 18:40 UTC

Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Signature add-on for Core Share - AU, CA. EU, US
- Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - EU, US
- Core Signature Service (OCP & CS) - EU, US
- Core Signature Standalone - AU, CA, EU, US

Tracking Number: IM3764653
Aug 21, 17:33 UTC

Identified - We have identified the issue and are working towards a resolution
Aug 21, 14:33 UTC

Investigating - We are currently working to resolve the issue where no valid certificate is on the documents after signing, only the signature image.

IM3764653
Aug 21, 14:16 UTC

IM3735151 and C2185688

Completed - The scheduled maintenance has been completed.
Aug 21, 05:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 01:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 16:00 UTC

Aug 20, 2025

Zix Encryption Services - Secure Cloud Email Encryption (AEE/DLP) - Ingestion Issues

Resolved - Zix Encryption Services - Secure Cloud Email Encryption (AEE/DLP) experienced an issue with ingesting messages. The issue was found and resolved. This incident now resolved.

We appreciate your patience.

Tracking Number: IM3764175
Aug 20, 23:32 UTC

Investigating - Zix Encryption Services - Secure Cloud Email Encryption (AEE/DLP) is currently experiencing an issue with ingesting messages. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3764175
Aug 20, 19:22 UTC

Zix - Hosted Exchange - OWA Error

Resolved - This incident has been resolved.
Aug 20, 20:21 UTC

Monitoring - Zix - Hosted Exchange experienced an issue with some mailboxes unable to access OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3764089
Aug 20, 17:49 UTC

IM3739218 and C2196166

Completed - The scheduled maintenance has been completed.
Aug 20, 16:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 14:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 15:59 UTC

Aug 19, 2025

No incidents reported.

Aug 18, 2025

IM3736294 and C2185362

Completed - The scheduled maintenance has been completed.
Aug 18, 16:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 01:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 15:52 UTC

Zix - Hosted Exchange OWA/Outlook Error

Resolved - This incident has been resolved.
Aug 18, 13:58 UTC

Investigating - Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA and Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3762391
Aug 18, 13:13 UTC

C2175033

Completed - The scheduled maintenance has been completed.
Aug 18, 06:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 16:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 5, 18:55 UTC

C2187449

Completed - The scheduled maintenance has been completed.
Aug 18, 06:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 5, 18:56 UTC

IM3737837 and C2193404

Completed - The scheduled maintenance has been completed.
Aug 18, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 03:01 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 15:59 UTC

About This Site

Scheduled Maintenance

Webroot Management Consoles Software Maintenance scheduled for 3 September 2025 Sep 3, 2025 05:00-06:00 UTC

C2183967 Sep 3, 2025 20:00-22:00 UTC

Cloud Fax Services North America Network Maintenance scheduled for 7 September 2025 Sep 7, 2025 03:00-07:00 UTC

C2192974 Sep 7, 2025 03:00-07:00 UTC

C2069156 Sep 7, 2025 04:00-10:00 UTC

Desktop Messaging BMS Network Maintenance scheduled for 7 September 2025 Sep 7, 2025 04:00-10:00 UTC

C2201093 Sep 7, 2025 16:00-18:00 UTC

IM3758170 Sep 9, 2025 20:00 - Sep 10, 2025 00:00 UTC

C2193582 Sep 10, 2025 00:00-03:00 UTC

C2092055 Sep 11, 2025 00:00-04:00 UTC

IM3746679 and C2192519 Sep 13, 2025 00:00-04:00 UTC

System Maintenance scheduled for 13 September 2025 Sep 13, 2025 10:00-21:00 UTC

Core US scheduled maintenance Sep 13, 2025 16:00-20:00 UTC

C2128134 and C2129020 Sep 14, 2025 02:00-06:00 UTC

C2185149 Sep 14, 2025 02:00-08:00 UTC

C2170644 Sep 14, 2025 02:00-06:00 UTC

C2195285 Sep 14, 2025 02:00-06:00 UTC

C2198807 Sep 14, 2025 03:00-09:00 UTC

C2191300 Sep 14, 2025 03:00-07:00 UTC

C2195581 Sep 14, 2025 03:00-07:00 UTC

Zix Encryption Services - ZixPortal Software Maintenance scheduled for 14 September 2025 Sep 14, 2025 07:00-09:00 UTC

C2167377 Sep 14, 2025 16:00-20:00 UTC

C2197321 Sep 14, 2025 16:00-18:00 UTC

IM3749576 Sep 14, 2025 16:00-18:00 UTC

IM3749023 Sep 17, 2025 15:00-17:00 UTC

Fax Cloud Connect and Fax2Mail Ashburn System Maintenance scheduled for 20 September 2025 Sep 20, 2025 13:00 - Sep 21, 2025 01:00 UTC

C2192612 Sep 20, 2025 22:00 - Sep 21, 2025 04:00 UTC

Alloy North America Database Maintenance scheduled for 21 September 2025 Sep 21, 2025 02:00-06:00 UTC

C2198646 Sep 21, 2025 02:00-06:00 UTC

C2128955 Sep 21, 2025 02:00-06:00 UTC

C2185475 Sep 21, 2025 02:00-08:00 UTC

C2129316 and C2129306 Sep 21, 2025 02:00-06:00 UTC

Desktop Messaging BMS and Production Messaging Network Maintenance scheduled for 21 September 2025 Sep 21, 2025 03:00-11:00 UTC

C2130486 and C2130496 Sep 21, 2025 16:00-18:00 UTC

C2196800 Sep 21, 2025 16:00-18:00 UTC

IM3748904 Sep 27, 2025 00:00-04:00 UTC

IM3748925 Sep 27, 2025 01:00-05:00 UTC

Past Incidents

Webroot Management Consoles Software Maintenance scheduled for 3 September 2025 Sep `3`, `2025` `05:00`-`06:00` UTC

C2183967 Sep `3`, `2025` `20:00`-`22:00` UTC

Cloud Fax Services North America Network Maintenance scheduled for 7 September 2025 Sep `7`, `2025` `03:00`-`07:00` UTC

C2192974 Sep `7`, `2025` `03:00`-`07:00` UTC

C2069156 Sep `7`, `2025` `04:00`-`10:00` UTC

Desktop Messaging BMS Network Maintenance scheduled for 7 September 2025 Sep `7`, `2025` `04:00`-`10:00` UTC

C2201093 Sep `7`, `2025` `16:00`-`18:00` UTC

IM3758170 Sep `9`, `2025` `20:00` - Sep `10`, `2025` `00:00` UTC

C2193582 Sep `10`, `2025` `00:00`-`03:00` UTC

C2092055 Sep `11`, `2025` `00:00`-`04:00` UTC

IM3746679 and C2192519 Sep `13`, `2025` `00:00`-`04:00` UTC

System Maintenance scheduled for 13 September 2025 Sep `13`, `2025` `10:00`-`21:00` UTC

Core US scheduled maintenance Sep `13`, `2025` `16:00`-`20:00` UTC

C2128134 and C2129020 Sep `14`, `2025` `02:00`-`06:00` UTC

C2185149 Sep `14`, `2025` `02:00`-`08:00` UTC

C2170644 Sep `14`, `2025` `02:00`-`06:00` UTC

C2195285 Sep `14`, `2025` `02:00`-`06:00` UTC

C2198807 Sep `14`, `2025` `03:00`-`09:00` UTC

C2191300 Sep `14`, `2025` `03:00`-`07:00` UTC

C2195581 Sep `14`, `2025` `03:00`-`07:00` UTC

Zix Encryption Services - ZixPortal Software Maintenance scheduled for 14 September 2025 Sep `14`, `2025` `07:00`-`09:00` UTC

C2167377 Sep `14`, `2025` `16:00`-`20:00` UTC

C2197321 Sep `14`, `2025` `16:00`-`18:00` UTC

IM3749576 Sep `14`, `2025` `16:00`-`18:00` UTC

IM3749023 Sep `17`, `2025` `15:00`-`17:00` UTC

Fax Cloud Connect and Fax2Mail Ashburn System Maintenance scheduled for 20 September 2025 Sep `20`, `2025` `13:00` - Sep `21`, `2025` `01:00` UTC

C2192612 Sep `20`, `2025` `22:00` - Sep `21`, `2025` `04:00` UTC

Alloy North America Database Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `02:00`-`06:00` UTC

C2198646 Sep `21`, `2025` `02:00`-`06:00` UTC

C2128955 Sep `21`, `2025` `02:00`-`06:00` UTC

C2185475 Sep `21`, `2025` `02:00`-`08:00` UTC

C2129316 and C2129306 Sep `21`, `2025` `02:00`-`06:00` UTC

Desktop Messaging BMS and Production Messaging Network Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `03:00`-`11:00` UTC

C2130486 and C2130496 Sep `21`, `2025` `16:00`-`18:00` UTC

C2196800 Sep `21`, `2025` `16:00`-`18:00` UTC

IM3748904 Sep `27`, `2025` `00:00`-`04:00` UTC

IM3748925 Sep `27`, `2025` `01:00`-`05:00` UTC