Impact: After 10 March 2026, customers and their trading partners may be unable to securely connect to the pre-production AS2B NA service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 10, 202600:00-03:00 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Tracking Number: IM3884136
Mar 09, 2026 - 03:30 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 08, 2026 - 19:28 UTC
Update - Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible.
We appreciate your patience.
Tracking Number: IM3884136
Mar 08, 2026 - 18:35 UTC
Investigating - Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3884136
Mar 08, 2026 - 18:11 UTC
Update - We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 03, 2026 - 13:57 UTC
Update - Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities.
We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 03, 2026 - 12:13 UTC
Identified - Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities.
We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.
Mar 02, 2026 - 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 2026 - 13:00 UTC
Scheduled - Core Endpoint Protection will be undergoing software maintenance beginning 18 February 2026, at 13:00 UTC and ending on 12 March 2026, at 22:00 UTC.
During this window, the endpoint agent system will update the agent version to 9.0.43.58 and core version to 1.13.0.11. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.
To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
Cloud Fax services APAC
Operational
Desktop Messaging BMS
Operational
XM SendSecure
Operational
Cloud Fax services Europe
Operational
Desktop Messaging BMS
Operational
Fax Cloud Connect
Operational
Fax2Mail
Operational
MyPortal
Operational
Production Messaging
Operational
REST API
Operational
SOAP API
Operational
XM SendSecure
Operational
Cloud Fax services North America
Operational
Desktop Messaging BMS
Operational
Fax Cloud Connect
Operational
Fax Cloud Connect - Ashburn
Operational
Fax2Mail
Operational
Fax2Mail - Ashburn
Operational
MyPortal
Operational
Production Messaging
Operational
REST API
Operational
SOAP API
Operational
XM SendSecure
Operational
XM SendSecure - Canada
Operational
Core Australia
Operational
Core Capture
Operational
Core Capture for SAP® Solutions
Operational
Core Collaboration for Engineering
Operational
Core Content Management
Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Operational
Core Communications
Operational
Core Compliance
Operational
Core Journey
Operational
Core Platform - Admin Center
Operational
Core Platform - Content Transformation and Injection Services
Operational
Core Platform - Entitlement & Tenancy Service
Operational
Core Platform - Eventing
Operational
Core Platform - Forms
Operational
Core Platform - Information Storage
Operational
Core Platform - Metadata
Operational
Core Platform - Online Editing Service
Operational
Impact: After 10 March 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 09, 2026 - 19:05 UTC
MailStore Cloud will undergo software maintenance on 10 March 2026, from 15:00 to 17:00 UTC. The site will be unavailable, and users will be redirected to a maintenance page during the downtime.
Tracking Number: C2253991 Posted on
Mar 02, 2026 - 16:21 UTC
Impact: After 11 March 2026, customers and their trading partners may be unable to securely connect to production WebSpan FTPS service if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Posted on
Feb 05, 2026 - 08:15 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Pre-Production
Impact: After 12 March 2026, customers and their trading partners may be unable to securely connect to the to pre-production OpenText TGMS Zengin Communications Protocol service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 13, 2026 - 18:30 UTC
Impact: After 12 March 2026, customers and their trading partners may be unable to securely connect to production Alloy North America AS2, AS2- MFT, Conveyor MFT, Launcher, MBOX, SOAP, and TAAS services if the new certificate is not installed according to your local network/application processes. Posted on
Feb 09, 2026 - 11:36 UTC
Core Endpoint Backup Red-US2 Vault will be undergoing database maintenance on 12 March 2026 from 22:00 to 13 March 2026 at 03:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2257358 Posted on
Mar 06, 2026 - 17:50 UTC
On 14 March 2026, from 11:00 to 22:00 UTC, a system maintenance has been scheduled that will affect these services: - Core Messaging - Email - Core Messaging - SMS - Fax Cloud Connect - Fax2Mail - Production Messaging
Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2253862 Posted on
Feb 13, 2026 - 18:32 UTC
IOT/IDM Messaging will be undergoing database maintenance on 14 March 2026 from 12:00 to 16:00 UTC. There will be an application outage during this window. Please plan accordingly.
Tracking Number: C2257324 Posted on
Mar 09, 2026 - 13:22 UTC
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) will be undergoing a hardware maintenance on 15 March 2026, from 02:00 to 08:00 UTC. Service will be degraded during this timeframe.
Tracking Number: C2185475 Posted on
Feb 20, 2026 - 14:58 UTC
• Odette File Transfer Protocol (OFTP) • OpenText Alloy (EU) • OpenText Lens for Alloy (EU) • OpenText Lens for ANI • OpenText Lens for DXP • OpenText Lens for Liaison VAN • OpenText Liaison ANI • OpenText Liaison ANI - Classic SupplierWeb • OpenText Liaison ANI - SupplierWeb • OpenText Liaison ANI WebTransfer • OpenText Protect - TaaS (EU)
Impact: Intermittent service interruptions are expected to occur throughout this timeframe. Posted on
Feb 02, 2026 - 06:05 UTC
Services Affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Production p11zengin.tgms.gxs.com
Impact: After 19 March 2026, customers and their trading partners may be unable to securely connect to production OpenText TGMS Zengin Communications Protocol via p11zengin.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 02, 2026 - 09:47 UTC
On 21 March 2026, from 14:00 UTC to 22 March 2026, at 02:00 UTC, a software maintenance has been scheduled that will affect these services: - Fax Cloud Connect (Ashburn) - Fax2mail (Ashburn) - Production Messaging - Fax (Ashburn)
Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.
Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
Tracking Number: C2255895 Posted on
Feb 19, 2026 - 21:32 UTC
Desktop Messaging BMS will be undergoing network Maintenance on 22 March 2026 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 29 March 2026. An updated post will be made if the backup date is required.
Tracking Number: C2255241 Posted on
Feb 20, 2026 - 09:45 UTC
On 22 March 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:
Desktop Messaging - BMS Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Core Capture (capture.ot2.opentext.com) Core Capture (corecapture.us.opentext.com) Core Capture for SAP® Solutions (capture.ot2.opentext.com) Core Capture for SAP® Solutions (corecapture.us.opentext.com) Core Collaboration for Engineering Core Collaboration for Engineering (xchange.us.opentext.com) Core Communications Core Compliance Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Digital Asset Management (coredam.us.opentext.com) Core for Capital Projects Core Journey (journey.us.opentext.com) Core Platform - Admin Center Core Platform - Content Transformation and Injection Services Core Platform - Eventing Core Platform - Entitlement & Tenancy Service Core Platform - Forms Core Platform - Information Storage Core Platform - Metadata Core Platform - Metadata (cms.us.opentext.com) Core Platform - Online Editing Service Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Core Platform – Process Automation (Workflow, Decision, Case Management) Core Platform - Retention Service Core Platform - Search Core Platform - Viewing & Transformation Core Process Automation Core Process Automation (corecase.us.opentext.com) Developer Experience - Thrust API Bundle Information Intelligence - Thrust API Signature Service – Thrust API Core Share US Core Signature add-on for Core Share - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature Standalone - US
Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 12 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2215854 Posted on
Jan 12, 2026 - 06:22 UTC
Desktop Messaging BMS and Fax2Mail - Ashburn will undergo network maintenance on 22 March 2026, from 04:00 to 08:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from submitting transactions during the maintenance window. After completion, verify all transaction processing and delivery, and retransmit any transactions that did not process.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 29 March 2026. An updated post will be made if the backup date is required.
Tracking Number: C2241621 Posted on
Feb 20, 2026 - 20:09 UTC
The system maintenance scheduled for 22 February 2026, from 12:00 to 16:00 GMT has been rescheduled to 22 March 2026, from 12:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.
Services Affected: OpenText EDI SERVICES - IBP
Impact: Service will be unavailable during this timeframe. Posted on
Jan 23, 2026 - 07:05 UTC
OpenText Applicability Statement 2 (AS2 EMEA) will be undergoing managed services maintenance on 22 March from 17:00 to 21:00 UTC. Service will be unavailable for up to 1.5 hours at the beginning of this timeframe
Tracking Number: C2253435 Posted on
Feb 17, 2026 - 07:19 UTC
Services Affected: Legacy Easylink GMS FTPs ftps2.easylink.com Port 21
Impact: After 24 March 2026, customers and their trading partners may be unable to securely connect to ftps2.easylink.com via FTPs if they do not have the new certificate installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 05, 2026 - 07:04 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Biz service - Pre-production
Impact: After 25 March 2026, customers and their trading partners may be unable to securely connect to the pre-production OpenText Trading Grid Messaging Service (TGMS) Biz service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Feb 25, 2026 - 21:34 UTC
Services affected: Legacy EasyLink ICCNET - EDIINT - Production ftpsslbizlinkp2.easylink.com
Impact: After 28 March 2026, customers and their trading partners may be unable to securely connect to production Legacy EasyLink ICCNET - EDIINT via ftpsslbizlinkp2.easylink.com via FTPS if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted. Posted on
Feb 26, 2026 - 10:10 UTC
Intermittent service interruptions are expected to occur throughout this timeframe. Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
After the maintenance window, please confirm that your transactions are processing and delivering normally. If you notice any missing items, resend them as needed. If you encounter any issues, please contact the OpenText Support Team.
Tracking Number: C2211067 Posted on
Feb 27, 2026 - 18:38 UTC
Services affected: OpenText Liaison Alloy EU AS2 - Pre-Production
Impact: After 29 March 2026, customers and their trading partners may be unable to securely connect to the pre-production OpenText Liaison Alloy EU AS2 service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 04, 2026 - 20:56 UTC
We will be undergoing infrastructure maintenance activities during this time. All services will be unavailable for the duration of the maintenance Posted on
Mar 09, 2026 - 17:28 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Production p10zengin.tgms.gxs.com:5021
Impact: After 31 March 2026, customers and their trading partners may be unable to securely connect to production OpenText TGMS Zengin Communications Protocol via p10zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted.
Tracking Number: IM3874088 Posted on
Feb 26, 2026 - 01:03 UTC
Impact: After 2 April 2026, customers and their trading partners may be unable to securely connect to production OpenText Inovisworks using Applicability Statement 2 (AS2) via https://as2.gateway.inovisworks.net/msgsrv/as2 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 04, 2026 - 17:50 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol – Pre-production b12zengin.tgms.gxs.com:5021
Impact: After 2 April 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS Zengin Communications Protocol via b12zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Feb 27, 2026 - 01:16 UTC
Impact: After 5 April 2026, customers and their trading partners may be unable to securely connect to https://as2.liaison.eu via AS2 HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 06, 2026 - 18:09 UTC
Impact: After 7 April 2026, customers and their trading partners may be unable to securely connect to pre-production Inovis Managed Services RosettaNet (Grid Talk) via https://rosettanet-stage.inovis.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 05, 2026 - 13:20 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Production p12zengin.tgms.gxs.com:5021
Impact: After 7 April 2026, customers and their trading partners may be unable to securely connect to production OpenText TGMS Zengin Communications Protocol via p12zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 06, 2026 - 08:15 UTC
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to pre-production AS2E via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted. Posted on
Mar 05, 2026 - 08:32 UTC
Services affected: OpenText Pre-production TGMS US SMG HTTPS https://web.betagrid.gxs.com HTTP and SFTP connections are not affected.
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to OpenText Pre-production TGMS US SMG HTTPS service via https:web.betagrid.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 09, 2026 - 07:31 UTC
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to Pre-Production EMEA Managed Services Shared Message Gateway via test.web.smg.ms1.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 09, 2026 - 07:16 UTC
Services affected: Pre-production Odette File Transfer Protocol (OFTP) bmsodex.eu.gxs.com
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to Pre-production Odette File Transfer Protocol (OFTP) via bmsodex.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 06, 2026 - 14:10 UTC
On 12 April 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:
Desktop Messaging - BMS Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Core Capture (capture.ot2.opentext.com) Core Capture (corecapture.us.opentext.com) Core Capture for SAP® Solutions (capture.ot2.opentext.com) Core Capture for SAP® Solutions (corecapture.us.opentext.com) Core Collaboration for Engineering Core Collaboration for Engineering (xchange.us.opentext.com) Core Communications Core Compliance Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Digital Asset Management (coredam.us.opentext.com) Core for Capital Projects Core Journey (journey.us.opentext.com) Core Platform - Admin Center Core Platform - Content Transformation and Injection Services Core Platform - Eventing Core Platform - Entitlement & Tenancy Service Core Platform - Forms Core Platform - Information Storage Core Platform - Metadata Core Platform - Metadata (cms.us.opentext.com) Core Platform - Online Editing Service Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Core Platform – Process Automation (Workflow, Decision, Case Management) Core Platform - Retention Service Core Platform - Search Core Platform - Viewing & Transformation Core Process Automation Core Process Automation (corecase.us.opentext.com) Developer Experience - Thrust API Bundle Information Intelligence - Thrust API Signature Service – Thrust API Core Share US Core Signature add-on for Core Share - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature Standalone - US
Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2069162 Posted on
Jan 12, 2026 - 06:02 UTC
Completed -
The scheduled maintenance has been completed.
Mar 9, 18:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:00 UTC
Scheduled -
Desktop Messaging BMS will be undergoing system maintenance on 8 March 2026 from 03:00 to 07:00 UTC.
While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 March 2026. An updated post will be made if the backup date is required.
Impact: While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.
Feb 6, 07:38 UTC
Completed -
The scheduled maintenance has been completed.
Mar 9, 00:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 13:00 UTC
Scheduled -
Impact: After 8 March 2026, customers and their trading partners may be unable to securely connect to production Liaison VAN AS2, Athena, and SoftShare services via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Feb 5, 09:01 UTC
Completed -
The scheduled maintenance has been completed.
Mar 8, 18:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:00 UTC
Scheduled -
The network maintenance originally scheduled for 8 February from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
- Desktop Messaging BMS
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required
Completed -
The scheduled maintenance has been completed.
Mar 8, 10:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:01 UTC
Update -
The network maintenance originally scheduled for 8 February 2026 from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required.
Tracking Number: C1975176
Jan 13, 11:53 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 6, 23:18 UTC
Completed -
The scheduled maintenance has been completed.
Mar 8, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:02 UTC
Scheduled -
The system maintenance originally scheduled for 15 February 2026 from 03:00 to 09:00 UTC has been rescheduled to 8 March 2026 from 03:00 to 09:00 UTC. Service will be unavailable during this timeframe.
Details On March 5 and April 5, 2026, between 01:00 and 05:00 GMT, OpenText will disable FTP (port 21) on all test and production endpoints to enhance security and prevent unencrypted file transfers.
Impact After FTP (port 21) is disabled, any services, scripts, or client connections still using port 21 will fail.
Action required Transition all file transfer connections to SFTP (port 22) immediately.
More information For more information, please contact us through the customer portal and reference ticket numbers C2247868 and C2247880.
Feb 26, 21:30 UTC
Completed -
The managed services maintenance originally planned for 8 March 2026 from 17:00 to 19:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Completed -
The managed services maintenance originally planned for 8 March 2026 from 17:00 to 19:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Resolved -
Zix Encryption Services - ZixPortal experienced an issue with the Administrator Console. Administrators were unable to configure their portal. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3881913
Mar 5, 17:54 UTC
Update -
Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3881913
Mar 5, 17:16 UTC
Update -
Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3881913
Mar 5, 16:17 UTC
Investigating -
Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue.
Resolved -
This incident has been resolved.
Mar 4, 20:17 UTC
Monitoring -
We have restarted LDAP services which will reimport the users. We are currently in the process of restoring back all user/admin settings back to users that were effected.
Tracking ID : IM3881037
Mar 3, 22:06 UTC
Identified -
We have an identified an issue with a subset of customers with LDAP imports are unable to log in. We are currently investigating what occurred.
Mar 3, 19:54 UTC
Completed -
The scheduled maintenance has been completed.
Mar 4, 05:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 01:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) - Production
Impact: After 4 March 2026, customers and their trading partners may be unable to securely connect to the production OpenText TGMS if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Feb 27, 20:49 UTC
Resolved -
We have restored everything back to normal operational capacity. We apologize for any inconvenience this may have caused.
Mar 3, 15:32 UTC
Update -
Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored.
Incident #: IM3879529
Mar 2, 21:23 UTC
Update -
The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing.
Incident #: IM3879529
Mar 2, 14:13 UTC
Update -
We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time.
Incident #: IM3879529
Mar 1, 22:04 UTC
Identified -
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.
Resolved -
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
Mar 2, 19:04 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 can experience event logs that may not appear as expected in the portal.
All data continues to be processed by the agent. Our engineering team has identified the cause and is working to restore full visibility.
Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.
We appreciate your patience.
Mar 2, 13:39 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 can experience event logs that may not appear as expected in the portal.
All data continues to be processed by the agent. Our engineering team has identified the cause and is working to restore full visibility.
The next update will be sent on Monday, March 2, 2026, at 14:00 UTC, or if there are significant updates, whichever comes first.
We appreciate your patience.
Feb 27, 22:09 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 27, 14:22 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 27, 08:32 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 27, 02:22 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 26, 22:26 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 26, 18:22 UTC
Update -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and are working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 26, 14:22 UTC
Identified -
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and teams are working to resolve the issue. We appreciate your patience.
Feb 26, 13:22 UTC
Completed -
The database maintenance originally planned for 4 March 2026, from 19:00 to 23:00 UTC has been cancelled. Thank you for your understanding.
Tracking Number: C2257283
Mar 2, 16:57 UTC
Scheduled -
Core Endpoint Backup Red-EMEA Vault will undergo database maintenance on 4 March 2026, from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.
Completed -
The database maintenance originally planned for 3 March 2026 from 22:00 to 4 March 2026 02:00 UTC has been cancelled. Thank you for your understanding.
Tracking Number: C2257282
Mar 2, 16:52 UTC
Scheduled -
Core Endpoint Backup Red-CA Vault will be undergoing database maintenance on 3 March 2026 from 22:00 to 4 March 2026 02:00 UTC. Service will be unavailable during this timeframe.
Completed -
The database maintenance originally planned for 5 March 2026 from 19:00 to 23:00 UTC has been cancelled. Thank you for your understanding.
Tracking Number: C2257284
Mar 2, 16:45 UTC
Scheduled -
Core Endpoint Backup Red-APAC Vault will be undergoing database maintenance on 5 March 2026 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.
Resolved -
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) experienced service degradation. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3879652
Mar 2, 00:35 UTC
Investigating -
We are currently experiencing performance degradation affecting the Core Archive service. Users may notice increased response times or intermittent access delays. Our engineering team is actively investigating and working toward resolution.
Mar 1, 23:35 UTC
Completed -
The scheduled maintenance has been completed.
Mar 2, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 14:00 UTC
Scheduled -
Services Affected: • Odette File Transfer Protocol (OFTP) • OpenText Alloy (EU) • OpenText Lens for Alloy (EU) • OpenText Lens for ANI • OpenText Lens for DXP • OpenText Lens for Liaison VAN • OpenText Liaison ANI • OpenText Liaison ANI - Classic SupplierWeb • OpenText Liaison ANI - SupplierWeb • OpenText Liaison ANI WebTransfer • OpenText Protect - TaaS (EU)
Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 5 April 2026. An updated post will be made if the backup date is required.
Completed -
The scheduled maintenance has been completed.
Mar 1, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 12:00 UTC
Scheduled -
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels.
Feb 25, 20:25 UTC
Completed -
The scheduled maintenance has been completed.
Mar 1, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 12:01 UTC
Update -
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels.
Feb 25, 20:18 UTC
Scheduled -
We will be performing scheduled maintenance for approximately 90 minutes to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 90 minutes. If you have any questions, please reach out through the usual support channels.
Feb 24, 21:06 UTC
Completed -
The scheduled maintenance has been completed.
Mar 1, 07:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 03:00 UTC
Scheduled -
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels.
Feb 25, 20:30 UTC
Completed -
The scheduled maintenance has been completed.
Mar 1, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 03:01 UTC
Scheduled -
We will be performing scheduled maintenance for approximately 4 hours to apply a recently identified security patch. During this time, the system will be temporarily unavailable. We expect the downtime to last no more than 4 hours. If you have any questions, please reach out through the usual support channels.
Feb 25, 20:27 UTC
Completed -
The scheduled maintenance has been completed.
Feb 28, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 14:00 UTC
Scheduled -
IOT/IDM Messaging - Automotive will be undergoing EC2 maintenance on 28 February 2026 from 14:00 to 16:00 UTC. There will be a short outage (10 minutes estimated) while the ec2 instance stops and starts.
Completed -
The scheduled maintenance has been completed.
Feb 27, 02:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 12:00 UTC
Scheduled -
Server Backup US West (Chandler) will be undergoing system maintenance on 26 February 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The Network maintenance originally planned for 26 February 2026 from 03:00 to 07:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2256248
Feb 26, 16:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 03:00 UTC
Completed -
The scheduled maintenance has been completed.
Feb 26, 16:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 15:00 UTC
Scheduled -
Services affected: Production OpenText Liaison DXP AS2 and FTPS
Impact: After 26 February 2026, customers and their trading partners may be unable to securely connect to Production OpenText Liaison DXP AS2 and FTPS if the new certificate is not installed according to your local network/application processes.
Jan 26, 05:39 UTC
Completed -
The scheduled maintenance has been completed.
Feb 26, 13:21 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 23:30 UTC
Scheduled -
Core EDR/MDR will undergo software maintenance on 25 February 2026, from 23:30 to 04:30 UTC. During this window, the Detection & Response portal will be updated silently to version 26.1.2. No service interruption is anticipated during this timeframe.
In the unlikely event that you experience an issue, please contact support and reference the version 26.1.2 upgrade.
Feb 24, 15:30 UTC
Completed -
The scheduled maintenance has been completed.
Feb 26, 03:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 12:00 UTC
Scheduled -
Server Backup US East (Ashburn) will be undergoing system maintenance on 25 February 2026, from 12:00 to 23:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Resolved -
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue in which notifications are not generated when users send secure email from the EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD).
The issue is now resolved.
We appreciate your patience.
Tracking Number: IM3876558
Feb 25, 18:41 UTC
Investigating -
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where notifications are not generated when users send secure email from EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD)
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Feb 25, 08:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:01 UTC
Scheduled -
Server Backup US East (Boyers) will be undergoing system maintenance on 24 February 2026, from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Feb 24, 19:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 UTC
Scheduled -
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 24 February 2026 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.