OpenText Status

OpenText

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Operational

Carbonite® Backup for Microsoft 365 - Australia East (New South Wales) Operational

Carbonite® Backup for Microsoft 365 - Canada Central (Toronto) Operational

Carbonite® Backup for Microsoft 365 - East US 2 (Virginia) Operational

Carbonite® Backup for Microsoft 365 - France Central (Paris) Operational

Carbonite® Backup for Microsoft 365 - India Operational

Carbonite® Backup for Microsoft 365 - UK South (London) Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services Europe Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture (capture.ot2.opentext.com) Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

SecureMail Cloud Operational

Enterprise Cloud Operational

OEM Cloud Operational

Standard Cloud Operational

Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence Operational

Webroot by OpenText™ Operational

Core DNS Protection Operational

Core Endpoint Protection Operational

Core Security Awareness Training Operational

Unity - Thrust API Operational

Webroot Management Consoles Operational

Zix - Cybersecurity Operational

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Information Archive / ZCP Operational

Zix Archive Services - ZixArchive Operational

Zix CloudAlly Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix DNS Hosting Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Microsoft Office 365 Operational

Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational

Zix Support Infrastructure - Live Chat Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zix Cybersecurity (Zix Customer Portal Interface - Customer Portal) System Maintenance Scheduled for 19 September 2025 Sep `19`, `2025` `03:00`-`05:00` UTC

Update - The maintenance window has been updated to reflect the correct date. Please see the updated notification below.

Zix Cybersecurity (Zix Customer Portal Interface - Customer Portal) will be undergoing system maintenance on 19 September 2025 from 03:00 to 05:00 UTC. The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Tracking Number: C2207814
Sep 17, 2025 - 14:59 UTC

Update - Zix Cybersecurity (Zix Customer Portal Interface - Customer Portal) will be undergoing system maintenance on 18 September 2025 from 03:00 to 05:00 UTC. The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Tracking Number: C2207814
Sep 17, 2025 - 12:44 UTC

Scheduled - Zix Cybersecurity (Zix Customer Portal Interface - Customer Portal) will be undergoing system maintenance on 18 September 2025 from 03:00 to 05:00 UTC. The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Tracking Number: C2207814
Sep 17, 2025 - 12:41 UTC

IM3750635 and C2194104 Sep `20`, `2025` `13:00`-`15:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 12, 2025 - 05:39 UTC

Fax Cloud Connect and Fax2Mail Ashburn System Maintenance scheduled for 20 September 2025 Sep `20`, `2025` `13:00` - Sep `21`, `2025` `01:00` UTC

Fax Cloud Connect and Fax2Mail Ashburn will be undergoing system maintenance on 20 September 2025 from 13:00 to 21 September 2025 01:00 UTC. Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2199513
Posted on Aug 21, 2025 - 20:30 UTC

C2192612 Sep `20`, `2025` `22:00` - Sep `21`, `2025` `04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 21, 2025 - 19:36 UTC

C2198646 Sep `21`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 09:36 UTC

Alloy North America Database Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `02:00`-`06:00` UTC

Alloy North America will be undergoing database maintenance on 21 September 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

After the maintenance window, please verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 28 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2198646
Posted on Aug 22, 2025 - 09:39 UTC

C2031295 Sep `21`, `2025` `03:00`-`11:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 10, 2025 - 14:08 UTC

Reminder: Desktop Messaging BMS and Production Messaging Emergency Network Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `03:00`-`11:00` UTC

Update - Desktop Messaging BMS and Production Messaging will be undergoing an emergency network maintenance on 21 September 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Due to the critical need to complete the change on schedule, OpenText has classified it as an emergency.

Tracking Number: C2031295
Sep 10, 2025 - 14:06 UTC

Scheduled - Desktop Messaging BMS and Production Messaging will be undergoing network maintenance on 21 September 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Tracking Number: C2031295
Aug 22, 2025 - 18:02 UTC

C2130486 and C2130496 Sep `21`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 09:09 UTC

C2196800 Sep `21`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 09:25 UTC

IM3748904 Sep `27`, `2025` `00:00`-`04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 28, 2025 - 07:24 UTC

IM3748925 Sep `27`, `2025` `00:00`-`04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 28, 2025 - 20:30 UTC

Core Europe scheduled maintenance Sep `27`, `2025` `16:00`-`20:00` UTC

Core Europe will be undergoing system maintenance. There will be intermittent degradation experienced during this time
Posted on Sep 12, 2025 - 19:14 UTC

C2202040 Oct `5`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 15, 2025 - 16:32 UTC

Liaison North America Network Maintenance scheduled for 5 October 2025 Oct `5`, `2025` `02:00`-`10:00` UTC

Liaison North America will be undergoing network maintenance on 5 October 2025 from 02:00 to 10:00 UTC. Service will be unavailable for 2 hours from 04:00 to 06:00 UTC.

Validate your service after maintenance.

Tracking Number: C2201998
Posted on Sep 05, 2025 - 16:27 UTC

C2201998 Oct `5`, `2025` `02:00`-`10:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 09, 2025 - 10:34 UTC

C2202045 Oct `5`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 15, 2025 - 16:34 UTC

C2202049 Oct `5`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 15, 2025 - 16:34 UTC

IM3764106 and C2206844 Oct `5`, `2025` `03:00`-`05:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 15, 2025 - 16:59 UTC

C2203607 Oct `5`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 05, 2025 - 14:44 UTC

C2203608 Oct `5`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 05, 2025 - 14:44 UTC

C2203622 Oct `5`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 08, 2025 - 13:07 UTC

C2204934 Oct `11`, `2025` `01:00` - Oct `12`, `2025` `01:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 11, 2025 - 16:03 UTC

C2128955 Oct `12`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 08:53 UTC

C2129316, C2129306 and C2129319 Oct `12`, `2025` `02:00`-`06:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Aug 22, 2025 - 08:15 UTC

C2203599 Oct `12`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 11, 2025 - 09:34 UTC

C2203579 Oct `12`, `2025` `16:00`-`18:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 10, 2025 - 11:16 UTC

System Maintenance scheduled for 18 October 2025 Oct `18`, `2025` `10:00`-`21:00` UTC

On 18 October 2025 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- Fax Cloud Connect
- Production Messaging
- Core Messaging – SMS
- Core Messaging – Email

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2206742
Posted on Sep 18, 2025 - 19:00 UTC

C2156370 - System Maintenance Oct `19`, `2025` `02:00`-`08:00` UTC

Services Affected:
- OpenText ICC (EMEA)
- OpenText ICC (NA)

Impact: Service will be unavailable during this timeframe.
Posted on Sep 18, 2025 - 11:37 UTC

C2130503 and C2130492 - Software Maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

Services Affected:
- OpenText Trading Grid (EU)
- OpenText Trading Grid - Orchestration (EU)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Posted on Sep 18, 2025 - 12:19 UTC

C2167377 Oct `26`, `2025` `16:00`-`20:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Sep 17, 2025 - 13:24 UTC

Core Archive UAE Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - November 7, 2025 - 1100-1500 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 07, 2025 - 11:00 UTC

Core Archive Australia Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:48 UTC

Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - November 7, 2025 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 11:00 UTC

Core Archive Japan Regular Software Update - 25.4.2 Nov `7`, `2025` `13:30`-`17:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - November 7, 2025 - 1330-1730 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 07, 2025 - 13:30 UTC

Core Archive Singapore Regular Software Update - 25.4.2 Nov `7`, `2025` `15:30`-`19:30` UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:29 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - November 7, 2025 - 1530-2030 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 15:30 UTC

Core Archive North America Regular Software Update - 25.4.2 Nov `9`, `2025` `03:00`-`07:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - November 9, 2025 - 0300-0700 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 09, 2025 - 03:00 UTC

Core Archive Canada Regular Software Update - 25.4.2 Nov `9`, `2025` `05:00`-`09:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod -November 9, 2025 - 5:00 to 9:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 09, 2025 - 05:00 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 25.4.2 Nov `9`, `2025` `14:00`-`18:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - November 9, 2025 - 16:00 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 09, 2025 - 14:00 UTC

Core Archive Switzerland Regular Software Update - 25.4.2 Nov `9`, `2025` `16:00`-`20:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - November 9, 2025 - 1600 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 09, 2025 - 16:00 UTC

Core Archive India Regular Software Update - 25.4.2 Nov `9`, `2025` `16:30`-`20:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - November 9, 2025 - 1630-2030 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 09, 2025 - 16:30 UTC

Core Archive Europe Regular Software Update - 25.4.2 Nov `9`, `2025` `18:00`-`22:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - November 9, 2025 -1800-2200

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 09, 2025 - 18:00 UTC

Past Incidents

Sep 19, 2025

No incidents reported today.

Sep 18, 2025

Zix-CyberSecurity Zix Archive Service Interface issue

Resolved - Zix-CyberSecurity Zix Archive services experienced an issue with the customer interface giving an Error 500 when trying to access. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3782975
Sep 18, 14:27 UTC

Investigating - Zix-CyberSecurity Zix Archive services are currently experiencing an issue with the customer interface giving an Error 500 when trying to access. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3782975
Sep 18, 13:52 UTC

Zix Encryption Service - EMP users receiving login page fail errors

Resolved - Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with a specific set of users, where their login page fails to load. It displays an 'Error was encountered' message. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3781525
Sep 18, 12:10 UTC

Identified - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with a specific set of users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3781525
Sep 17, 11:45 UTC

Investigating - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with a specific set of users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number:
Sep 16, 20:10 UTC

Sep 17, 2025

IM3749023

Completed - The scheduled maintenance has been completed.
Sep 17, 17:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 12, 15:16 UTC

ZCP/BCA Users are not syncing

Resolved - The Zix Compliance Platform & Business Communication Archive services experienced an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3780715
Sep 17, 14:48 UTC

Investigating - The Zix Compliance Platform & Business Communication Archive services are currently experiencing an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue. Some progress has been made.

We appreciate your patience.

Tracking Number: IM3780715
Sep 16, 20:02 UTC

Identified - The Zix Compliance Platform & Business Communication Archive services are currently experiencing an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3780715
Sep 15, 17:01 UTC

Sep 16, 2025

Sep 15, 2025

IM3749576

Completed - The scheduled maintenance has been completed.
Sep 15, 09:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 16:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 14, 08:17 UTC

C2170644

Completed - The scheduled maintenance has been completed.
Sep 15, 06:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 5, 18:45 UTC

C2197321

Completed - The scheduled maintenance has been completed.
Sep 15, 06:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 16:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 14, 18:01 UTC

Sep 14, 2025

C2198807

Completed - The scheduled maintenance has been completed.
Sep 14, 15:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 20, 19:35 UTC

C2128134 and C2129020

Completed - The scheduled maintenance has been completed.
Sep 14, 15:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:01 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 15, 18:21 UTC

C2191300

Completed - The scheduled maintenance has been completed.
Sep 14, 12:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:01 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 22, 07:17 UTC

C2195581

Completed - The scheduled maintenance has been completed.
Sep 14, 06:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 14, 04:11 UTC

C2195285

Completed - The scheduled maintenance has been completed.
Sep 14, 06:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:02 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 15, 06:58 UTC

System Maintenance scheduled for 13 September 2025

Completed - The scheduled maintenance has been completed.
Sep 14, 03:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:00 UTC

Scheduled - On 13 September 2025 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- MyPortal
- Production Messaging
- REST API
- SOAP API

Service will be unavailable during this timeframe.

Tracking number: C2196346
Aug 14, 09:35 UTC

Sep 13, 2025

Core US scheduled maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:00 UTC

Scheduled - Core US will be undergoing system maintenance. There will be intermittent degradation experienced during this time
Aug 30, 02:14 UTC

Hardware Maintenance scheduled for 13 September 2025

Completed - The scheduled maintenance has been completed.
Sep 13, 15:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:01 UTC

Scheduled - On 13 September 2025 from 00:00 to 03:00 UTC a hardware maintenance has been scheduled that will affect these services:

- Core Archive for SAP® Solutions - US
- Core Capture
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Eventing
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Metadata (cms.us.opentext.com)
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Core Share - US
- Core Signature add-on for Content Suite Platform/xECM - US
- Core Signature add-on for Core Share - US
- Core Signature Standalone - US
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service - Thrust API

Service will be degraded during this timeframe.

Tracking number: C2189698
Sep 5, 17:01 UTC

IM3746679 and C2192519

Update - The scheduled maintenance has been completed.
Sep 13, 15:07 UTC

Completed - The scheduled maintenance has been completed.
Sep 13, 15:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 14, 05:20 UTC

Sep 12, 2025

Core Archive North America Regular Software Update - 25.3.3

Completed - The scheduled maintenance has been completed.
Sep 12, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 UTC

Scheduled - We will be performing a scheduled software update during this time.
All services will remain available, and no impact is expected during the maintenance.

NA (archive.na.opentext.com) Prod - September 12, 2025 - 0800-1200 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - September 8, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - September 8, 2025 - 08:00 - 12:00 GMT
APAC (Syd) Pre-Prod - September 8, 2025 - 14:00 to 18:00 GMT
Sep 10, 19:41 UTC

Sep 11, 2025

C2092055

Completed - The scheduled maintenance has been completed.
Sep 11, 11:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 27, 20:01 UTC

Core Archive GCP-US Regular Software Update - 25.3.3

Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 UTC

Scheduled - We will be performing a scheduled software update during this time.
All services will remain available, and no impact is expected during the maintenance.

US (archive.us.opentext.cloud) Prod - September 11, 2025 - 0500-0900 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - September 8, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - September 8, 2025 - 08:00 - 12:00 GMT
APAC (Syd) Pre-Prod - September 8, 2025 - 14:00 to 18:00 GMT
Sep 10, 20:04 UTC

Sep 10, 2025

OCP North America experienced an issue

Resolved - The following services experienced an issue. The issue is now resolved. We appreciate your patience.

Core Content
Core for SAP SuccessFactors
Core for Case
Core for Federated Compliance
Core for Supplier Exchange
Core for Regulatory Planning
Core for Experience Insights
Core Capture
Developer Experience

Tracking Number: IM3777744
Sep 10, 21:24 UTC

Monitoring - The following services experienced an issue. Service has been restored and is now being validated. We appreciate your patience.

Core Content
Core for SAP SuccessFactors
Core for Case
Core for Federated Compliance
Core for Supplier Exchange
Core for Regulatory Planning
Core for Experience Insights
Core Capture
Developer Experience

Tracking Number: IM3777744
Sep 10, 21:16 UTC

Investigating - The following applications are currently experiencing issues in OCP North America. Teams are being assembled to investigate and remediate the issue. We appreciate your patience.

Core Content
Core for SAP SuccessFactors
Core for Case
Core for Federated Compliance
Core for Supplier Exchange
Core for Regulatory Planning
Core for Experience Insights
Core Capture
Developer Experience
Sep 10, 20:35 UTC

IM3748873 and C2193582

Completed - The scheduled maintenance has been completed.
Sep 10, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 8, 09:54 UTC

IM3758170

Completed - The scheduled maintenance has been completed.
Sep 10, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 13, 15:16 UTC

Sep 9, 2025

Sep 8, 2025

Zix Encryption Services - ZixPortal Software Maintenance scheduled for 14 September 2025

Completed - The software maintenance originally planned 14 September 2025 from 07:00 to 09:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2197063
Sep 8, 15:25 UTC

Scheduled - Zix Encryption Services - ZixPortal will be undergoing software maintenance on 14 September 2025 from 07:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers that are logged in may need to re-authenticate to regain access to the secure message portal.

Tracking Number: C2197063
Aug 28, 16:30 UTC

Liaison (Alloy North America) Urgent Maintenance Rescheduled for 7 September 2025

Completed - The scheduled maintenance has been completed.
Sep 8, 13:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 02:00 UTC

Scheduled - The urgent maintenance originally scheduled for 31 August 2025, from 02:00 to 06:00 UTC has been rescheduled to 7 September 2025, from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 14 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2189899
Sep 5, 15:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 15:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 02:00 UTC

Update - The urgent maintenance originally scheduled for 31 August 2025, from 02:00 to 06:00 UTC has been rescheduled to 7 September 2025, from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 14 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2189899
Aug 29, 19:03 UTC

Update - The urgent maintenance originally scheduled for 24 August 2025, from 02:00 to 06:00 UTC has been rescheduled to 31 August 2025, from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2189899
Aug 21, 19:58 UTC

Scheduled - Liaison (Alloy North America) will be undergoing urgent maintenance on 24 August 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 31 August 2025. An updated post will be made if the backup date is required.

Tracking Number: C2189899
Aug 1, 16:01 UTC

C2069156

Completed - The scheduled maintenance has been completed.
Sep 8, 13:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 11, 15:06 UTC

Cloud Fax Services North America Network Maintenance scheduled for 7 September 2025

Completed - The scheduled maintenance has been completed.
Sep 8, 12:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:00 UTC

Scheduled - Cloud Fax Services North America will be undergoing network maintenance on 7 September 2025 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

Please refresh the VPN tunnels if it is not working after the maintenance window. If it stays down, please reach out to our OpenText support team.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 14 September 2025. An updated post will be made if the backup date is required.

Tracking Number: C2192974
Aug 8, 05:35 UTC

Sep 7, 2025

C2201093

Completed - The scheduled maintenance has been completed.
Sep 7, 17:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 16:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 28, 17:00 UTC

C2192974

Completed - The scheduled maintenance has been completed.
Sep 7, 10:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 8, 09:50 UTC

Desktop Messaging BMS Network Maintenance scheduled for 7 September 2025

Completed - The scheduled maintenance has been completed.
Sep 7, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:00 UTC

Scheduled - Desktop Messaging BMS will be undergoing network maintenance on 7 September 2025 from 04:00 to 10:00 UTC. Service may be degraded and processing delays may occur; however, no downtime is expected during this timeframe.

Tracking Number: C2069156
Aug 11, 15:03 UTC

Sep 6, 2025

Cloud Fax Services North America were experiencing degradation and ingress connectivity issues for middleware product/s.

Resolved - Cloud Fax Services North America were experiencing degradation and ingress connectivity issues for middleware product/s. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3774900
Sep 6, 22:50 UTC

Investigating - Cloud Fax Services North America are experiencing degradation and ingress connectivity issues for middleware product/s. Some customers may not be able to connect. Backlogs may exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3774900
Sep 6, 21:45 UTC

Core Fax and XM SendSecure - Canada Network Maintenance scheduled for 6 September 2025

Completed - The scheduled maintenance has been completed.
Sep 6, 22:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 18:00 UTC

Scheduled - Core Fax and XM SendSecure - Canada will be undergoing network maintenance on 6 September 2025 from 18:00 to 22:00 UTC. Service will be unavailable for 10 minutes at the beginning of the maintenance window.

Tracking Number: C2198168
Sep 4, 19:30 UTC

Sep 5, 2025

Zix Encryption Services - ZixPortal reportedly giving "Invalid Request" Error Message

Resolved - Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. This incident is now considered resolved.

We appreciated your patience while we worked on the issue.

Tracking Number: IM3773762
Sep 5, 17:13 UTC

Monitoring - Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3773762
Sep 5, 11:28 UTC

Investigating - Zix Encryption Services - ZixPortal is currently experiencing an issue with some of the ZixPortals giving an "Invalid Request" when attempting to login. Reported symptoms are page not loading or logins are reset. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3773762
Sep 4, 22:18 UTC

Zix- Hosted Exchange - Unable to load OWA / Outlook

Resolved - This incident has been resolved.
Sep 5, 14:41 UTC

Monitoring - Zix - Hosted Exchange experienced an issue with some mailboxes unable to load OWA or Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3774229
Sep 5, 14:01 UTC

Investigating - Zix- Hosted Exchange is currently experiencing an issue with some mailboxes unable to load OWA or Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3774229
Sep 5, 13:31 UTC

Webroot Management Consoles is currently experiencing an issue

Resolved - Webroot Management Consoles experienced an issue where ticket responses sent via email did not update support tickets. The issue is now resolved. We appreciate your patience.
Sep 5, 08:06 UTC

Monitoring - Webroot Management Console is experiencing an issue resulting in ticket responses sent via email not updating support tickets

Functionality has been restored and are currently in the monitoring phase to ensure stability and performance.

Please note that while functionality has resumed, the incident status remains "Investigating" as our teams continue to analyze the root cause and validate full resolution.

We will provide further updates as more information becomes available.

To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
Sep 5, 06:27 UTC

Update - Webroot Management Consoles is experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are assembled and working to resolve the issue.

The next update will be provided in approximately 8 hours or if there are significant status changes, whichever comes first. We appreciate your patience.

To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
Sep 4, 23:53 UTC

Update - Webroot Management Consoles is experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are assembled and working to resolve the issue.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
Sep 4, 21:29 UTC

Update - Webroot Management Consoles is experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are assembled and working to resolve the issue.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
Sep 4, 19:29 UTC

Investigating - Webroot Management Consoles is currently experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
Sep 4, 18:28 UTC

All Systems Operational

About This Site

Scheduled Maintenance

Zix Cybersecurity (Zix Customer Portal Interface - Customer Portal) System Maintenance Scheduled for 19 September 2025 Sep 19, 2025 03:00-05:00 UTC

IM3750635 and C2194104 Sep 20, 2025 13:00-15:00 UTC

Fax Cloud Connect and Fax2Mail Ashburn System Maintenance scheduled for 20 September 2025 Sep 20, 2025 13:00 - Sep 21, 2025 01:00 UTC

C2192612 Sep 20, 2025 22:00 - Sep 21, 2025 04:00 UTC

C2198646 Sep 21, 2025 02:00-06:00 UTC

Alloy North America Database Maintenance scheduled for 21 September 2025 Sep 21, 2025 02:00-06:00 UTC

C2031295 Sep 21, 2025 03:00-11:00 UTC

Reminder: Desktop Messaging BMS and Production Messaging Emergency Network Maintenance scheduled for 21 September 2025 Sep 21, 2025 03:00-11:00 UTC

C2130486 and C2130496 Sep 21, 2025 16:00-18:00 UTC

C2196800 Sep 21, 2025 16:00-18:00 UTC

IM3748904 Sep 27, 2025 00:00-04:00 UTC

IM3748925 Sep 27, 2025 00:00-04:00 UTC

Core Europe scheduled maintenance Sep 27, 2025 16:00-20:00 UTC

C2202040 Oct 5, 2025 02:00-06:00 UTC

Liaison North America Network Maintenance scheduled for 5 October 2025 Oct 5, 2025 02:00-10:00 UTC

C2201998 Oct 5, 2025 02:00-10:00 UTC

C2202045 Oct 5, 2025 02:00-06:00 UTC

C2202049 Oct 5, 2025 02:00-06:00 UTC

IM3764106 and C2206844 Oct 5, 2025 03:00-05:00 UTC

C2203607 Oct 5, 2025 16:00-18:00 UTC

C2203608 Oct 5, 2025 16:00-18:00 UTC

C2203622 Oct 5, 2025 16:00-18:00 UTC

C2204934 Oct 11, 2025 01:00 - Oct 12, 2025 01:00 UTC

C2128955 Oct 12, 2025 02:00-06:00 UTC

C2129316, C2129306 and C2129319 Oct 12, 2025 02:00-06:00 UTC

C2203599 Oct 12, 2025 16:00-18:00 UTC

C2203579 Oct 12, 2025 16:00-18:00 UTC

System Maintenance scheduled for 18 October 2025 Oct 18, 2025 10:00-21:00 UTC

C2156370 - System Maintenance Oct 19, 2025 02:00-08:00 UTC

C2130503 and C2130492 - Software Maintenance Oct 19, 2025 16:00-18:00 UTC

C2167377 Oct 26, 2025 16:00-20:00 UTC

Core Archive UAE Regular Software Update - 25.4.2 Nov 7, 2025 11:00-15:00 UTC

Core Archive Australia Regular Software Update - 25.4.2 Nov 7, 2025 11:00-15:00 UTC

Core Archive Japan Regular Software Update - 25.4.2 Nov 7, 2025 13:30-17:30 UTC

Core Archive Singapore Regular Software Update - 25.4.2 Nov 7, 2025 15:30-19:30 UTC

Core Archive North America Regular Software Update - 25.4.2 Nov 9, 2025 03:00-07:00 UTC

Core Archive Canada Regular Software Update - 25.4.2 Nov 9, 2025 05:00-09:00 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 25.4.2 Nov 9, 2025 14:00-18:00 UTC

Core Archive Switzerland Regular Software Update - 25.4.2 Nov 9, 2025 16:00-20:00 UTC

Core Archive India Regular Software Update - 25.4.2 Nov 9, 2025 16:30-20:30 UTC

Core Archive Europe Regular Software Update - 25.4.2 Nov 9, 2025 18:00-22:00 UTC

Past Incidents

Zix Cybersecurity (Zix Customer Portal Interface - Customer Portal) System Maintenance Scheduled for 19 September 2025 Sep `19`, `2025` `03:00`-`05:00` UTC

IM3750635 and C2194104 Sep `20`, `2025` `13:00`-`15:00` UTC

Fax Cloud Connect and Fax2Mail Ashburn System Maintenance scheduled for 20 September 2025 Sep `20`, `2025` `13:00` - Sep `21`, `2025` `01:00` UTC

C2192612 Sep `20`, `2025` `22:00` - Sep `21`, `2025` `04:00` UTC

C2198646 Sep `21`, `2025` `02:00`-`06:00` UTC

Alloy North America Database Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `02:00`-`06:00` UTC

C2031295 Sep `21`, `2025` `03:00`-`11:00` UTC

Reminder: Desktop Messaging BMS and Production Messaging Emergency Network Maintenance scheduled for 21 September 2025 Sep `21`, `2025` `03:00`-`11:00` UTC

C2130486 and C2130496 Sep `21`, `2025` `16:00`-`18:00` UTC

C2196800 Sep `21`, `2025` `16:00`-`18:00` UTC

IM3748904 Sep `27`, `2025` `00:00`-`04:00` UTC

IM3748925 Sep `27`, `2025` `00:00`-`04:00` UTC

Core Europe scheduled maintenance Sep `27`, `2025` `16:00`-`20:00` UTC

C2202040 Oct `5`, `2025` `02:00`-`06:00` UTC

Liaison North America Network Maintenance scheduled for 5 October 2025 Oct `5`, `2025` `02:00`-`10:00` UTC

C2201998 Oct `5`, `2025` `02:00`-`10:00` UTC

C2202045 Oct `5`, `2025` `02:00`-`06:00` UTC

C2202049 Oct `5`, `2025` `02:00`-`06:00` UTC

IM3764106 and C2206844 Oct `5`, `2025` `03:00`-`05:00` UTC

C2203607 Oct `5`, `2025` `16:00`-`18:00` UTC

C2203608 Oct `5`, `2025` `16:00`-`18:00` UTC

C2203622 Oct `5`, `2025` `16:00`-`18:00` UTC

C2204934 Oct `11`, `2025` `01:00` - Oct `12`, `2025` `01:00` UTC

C2128955 Oct `12`, `2025` `02:00`-`06:00` UTC

C2129316, C2129306 and C2129319 Oct `12`, `2025` `02:00`-`06:00` UTC

C2203599 Oct `12`, `2025` `16:00`-`18:00` UTC

C2203579 Oct `12`, `2025` `16:00`-`18:00` UTC

System Maintenance scheduled for 18 October 2025 Oct `18`, `2025` `10:00`-`21:00` UTC

C2156370 - System Maintenance Oct `19`, `2025` `02:00`-`08:00` UTC

C2130503 and C2130492 - Software Maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

C2167377 Oct `26`, `2025` `16:00`-`20:00` UTC

Core Archive UAE Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

Core Archive Australia Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

Core Archive Japan Regular Software Update - 25.4.2 Nov `7`, `2025` `13:30`-`17:30` UTC

Core Archive Singapore Regular Software Update - 25.4.2 Nov `7`, `2025` `15:30`-`19:30` UTC

Core Archive North America Regular Software Update - 25.4.2 Nov `9`, `2025` `03:00`-`07:00` UTC

Core Archive Canada Regular Software Update - 25.4.2 Nov `9`, `2025` `05:00`-`09:00` UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 25.4.2 Nov `9`, `2025` `14:00`-`18:00` UTC

Core Archive Switzerland Regular Software Update - 25.4.2 Nov `9`, `2025` `16:00`-`20:00` UTC

Core Archive India Regular Software Update - 25.4.2 Nov `9`, `2025` `16:30`-`20:30` UTC

Core Archive Europe Regular Software Update - 25.4.2 Nov `9`, `2025` `18:00`-`22:00` UTC