Monitoring - A fix has been implemented and we are monitoring the results.
Aug 07, 2026 - 20:14 UTC
Investigating - Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with Microsoft 365 license changes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any 365 license changes, please email o365operations@appriver.com to create a ticket for processing. Tracking Number: IM397569
Aug 07, 2026 - 17:59 UTC
Update - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Jul 27, 2026 - 16:08 UTC
Update - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Jun 23, 2026 - 14:07 UTC
Investigating - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
May 21, 2026 - 16:57 UTC
To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Note: ESM customers should continue to access SLA information from the System Health page.
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
OpenText EDI SERVICES - IBP will be undergoing system maintenance on 8 August from 12:00 to 16:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2296046 Posted on
Jul 07, 2026 - 05:04 UTC
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
US (archive.us.opentext.cloud) Prod - Aug 9, 2026 @0100-0500 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:30 UTC
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
NA (archive.na.opentext.com) Prod - Aug 9, 2026 @0300-0700 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:31 UTC
All services will be unavailable during this maintenance.
CA (archive.ca.opentext.cloud) Prod - Aug 9, 2026 @0500-0900 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:33 UTC
All services will be unavailable during this maintenance.
CA (archive.ca.opentext.cloud) Prod - Aug 9, 2026 @0500-0900 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 28, 2026 - 16:04 UTC
Frankfurt EU38 will undergo urgent maintenance on 9 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Tracking Number: C2317385 Posted on
Aug 04, 2026 - 19:32 UTC
Frankfurt EU28 will undergo urgent maintenance on 9 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Tracking Number: C2317390 Posted on
Aug 04, 2026 - 19:18 UTC
Sydney AP10 will undergo urgent maintenance on 9 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Tracking Number: C2317356 Posted on
Aug 04, 2026 - 19:23 UTC
Singapore SG20 will undergo urgent maintenance on 9 August 2026, from 14:00 to 15:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Tracking Number: C2317535 Posted on
Aug 05, 2026 - 16:02 UTC
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
DE2(archive.de2.opentext.cloud) Prod - Aug 9, 2026 @1400-1800 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:35 UTC
Tokyo JP12 will undergo urgent maintenance on 9 August 2026, from 14:00 to 15:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Tracking Number: C2317536 Posted on
Aug 05, 2026 - 18:11 UTC
All services will be unavailable during this maintenance.
EU (archive.opentext.eu) Prod - Aug 9, 2026 @1400-1800 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:37 UTC
All services will be unavailable during this maintenance.
CH (archive.emea.opentext.com) Prod - Aug 9, 2026 @1600-2000 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:36 UTC
Services affected: Production Odex OFTP Service poftpodex.tradinggrid.gxs.com
Impact: After 9 August 2026, customers and their trading partners may be unable to securely connect to Production Odex OFTP Service via poftpodex.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 08, 2026 - 00:56 UTC
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
IN (archive.in.opentext.cloud) Prod - Aug 9, 2026 @1630-2030 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:38 UTC
All services will be unavailable during this maintenance.
DE (archive.de.opentext.cloud) Prod - Aug 9, 2026 @1800-2200 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 24, 2026 - 16:34 UTC
All services will be unavailable during this maintenance.
DE (archive.de.opentext.cloud) Prod - Aug 9, 2026 @1800-2200 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC Posted on
Jul 28, 2026 - 16:07 UTC
Update -
The urgent maintenance originally scheduled for 9 August 2026, from 14:00 to 15:00 UTC, has been rescheduled to 9 August 2026, from 21:00 to 22:00 UTC.
Service will be unavailable during this timeframe.
Tracking Number: C2317548
Aug 07, 2026 - 16:56 UTC
Scheduled -
Cape Town SA34 will undergo urgent maintenance on 9 August 2026, from 14:00 to 15:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Tracking Number: C2317548
Aug 05, 2026 - 18:16 UTC
The Oregon US7 will undergo scheduled application maintenance to deploy the latest product release (version 26.3) originally scheduled for 30 July 2026 from 04:00 to 08:00 UTC has been rescheduled to 12 August 2026 from 04:00 to 08:00 UTC.
Service will be unavailable during this timeframe.
Fixed issues: Fixed issues in the 26.3 update - Enterprise Service Management Tenant admin tasks: Tenant admin tasks after the 26.3 update - Enterprise Service Management
Tracking Number: C2310963 Posted on
Aug 06, 2026 - 09:34 UTC
The database maintenance originally scheduled for 2 August 2026 from 02:00 to 06:00 UTC has been rescheduled to 16 August 2026 from 02:00 to 06:00 UTC. Service will be unavailable during the first 2 hours of this timeframe
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 23 August 2026. An updated post will be made if the backup date is required.
Tracking Number: C2302128 Posted on
Aug 03, 2026 - 14:12 UTC
Update -
The database maintenance originally planned for 16 August 2026 from 02:00 to 06:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2273650
Aug 04, 2026 - 10:49 UTC
Scheduled -
The database maintenance scheduled for 14 June 2026, from 2:00 to 6:00 GMT has been rescheduled to 16 August 2026, from 2:00 to 6:00 GMT. We appreciate your patience.
Services Affected: OpenText Trading Grid Messaging Service (TGMS) using Shared Message Gateway (SMG)
Impact: Service will be unavailable during this timeframe.
Jun 19, 2026 - 12:04 UTC
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 16, 2026 - 04:20 UTC
Secure Messaging Portal (ZixPortal) will be undergoing application maintenance on 16 August 2026 from 07:00 to 11:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or service degradation, you may contact your support service desk team.
During the maintenance window, customers who are logged in may need to re-authenticate to regain access to the secure message portal.
Tracking Number: C2311513 Posted on
Aug 03, 2026 - 18:31 UTC
After 19 August 2026, customers and their trading partners may be unable to securely connect to pre-production AS2 Japan via https://bas2-jpn.ms.gxs.com if the new certificate is not installed according to your local network/application processes
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 17, 2026 - 09:52 UTC
After 20 August 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink and Bizlink services via as2bizlinkb10.tgms.gxs.com or bizlinkb10.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 20, 2026 - 09:11 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Biz - Production p11ftps.tgms.gxs.com:6366
Impact: After 23 August 2026, customers and their trading partners may be unable to securely connect to OpenText Trading Grid Messaging Service (TGMS) Biz - Production service via p11ftps.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 24, 2026 - 02:03 UTC
The managed services maintenance originally scheduled for 3 May 2026 from 16:00 to 18:00 UTC has been rescheduled to 23 August 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2271678 Posted on
Jun 12, 2026 - 08:15 UTC
Services affected: OpenText Liaison Exchange Network - Production
Impact: After 27 August 2026, customers and their trading partners may be unable to securely connect to the production OpenText Liaison Exchange Network service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 28, 2026 - 20:04 UTC
Impact: Service will be unavailable during this timeframe.
If the maintenance is unable to be performed on the date specified above, the work may be rescheduled to 6 September 2026. An updated notification will be sent if the backup date is required. Posted on
Jul 29, 2026 - 09:33 UTC
The network maintenance originally scheduled for 26 July 2026 from 03:00 to 11:00 UTC has been rescheduled to the previously communicated backup date of 30 August 2026 from 03:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 6 September 2026. An updated post will be made if the backup date is required.
Tracking Numbers: C2301698, C2301699 and C2211095 Posted on
Jul 29, 2026 - 08:40 UTC
Services affected: OpenText Inovisworks Support Portal - Production
Impact: After 30 August 2026, customers and their trading partners may be unable to securely connect to the production OpenText Inovisworks Support Portal service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 03, 2026 - 18:23 UTC
Odette File Transfer Protocol (OFTP) will be undergoing managed services maintenance on 30 August from 16:00 to 18:00 UTC. Service will be unavailable during this timeframe.
Please refrain from conducting any trading activities during the maintenance window.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 6 September 2026. An updated post will be made if the backup date is required.
Tracking Number: C2315120 Posted on
Jul 31, 2026 - 06:04 UTC
Services affected: OpenText Trading Grid Messaging Service Biz (TGMS Biz) Connect Direct - Pre-Production
Impact: After 1 September 2026, customers and their trading partners may be unable to securely connect to the pre-production TGMS Biz Connect Direct via cd.biz-pp.gxsonline.net if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 07, 2026 - 15:04 UTC
Services affected: Desktop Messaging BMS North America, EU, and APAC regions using: Secure Fax Admin - securefaxadmin.opentext.com Fax Admin - faxadmin.opentext.com
Impact: After 2 September 2026, customers and their trading partners may be unable to securely connect to production Secure Fax Admin - securefaxadmin.opentext.com and Fax Admin - faxadmin.opentext.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 31, 2026 - 07:03 UTC
Services affected: OpenText Alloy North America UAT - Production
Impact: After 2 September 2026, customers and their trading partners may be unable to securely connect to the production OpenText Alloy North America UAT service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 03, 2026 - 21:03 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 19:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
SG (archive.sg.opentext.cloud) Prod - Aug 7, 2026 @1530-1930 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:29 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 13:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
JP (archive.jp.opentext.cloud) Prod - Aug 7, 2026 @1330-1730 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 11:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
AU (archive.au.opentext.cloud) Prod - Aug 7, 2026 @1100-1500 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:26 UTC
Resolved -
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3975128
Aug 7, 12:56 UTC
Monitoring -
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3975128
Aug 6, 21:14 UTC
Investigating -
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
Completed -
The scheduled maintenance has been completed.
Aug 6, 17:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 UTC
Scheduled -
Core Endpoint Backup Red-US Vault will undergo application maintenance from 21:00 UTC on 5 August 2026 to 01:00 UTC on 6 August 2026. Service will be unavailable during this timeframe.
Completed -
The database maintenance originally planned for 4 August 2026 from 03:30 to 07:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2312511
Aug 6, 13:40 UTC
Scheduled -
The database maintenance originally planned for 4 August 2026 from 03:30 to 07:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2312511
Aug 4, 14:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Oregon will be undergoing database maintenance on 4 August 2026 from 03:30 to 07:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 6, 08:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:01 UTC
Scheduled -
Oregon US26 will undergo urgent maintenance on 6 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 6, 08:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:02 UTC
Scheduled -
Central CA16 will undergo urgent maintenance on 6 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 6, 08:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 UTC
Scheduled -
Oregon US24 will undergo urgent maintenance on 6 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 5, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Ireland will be undergoing database maintenance on 4 August 2026 from 21:30 to 5 August 2026 at 01:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
After 5 August 2026, customers and their trading partners may be unable to securely connect to production OpenText Liaison ANI AS2 via HTTPS AS2 if the new certificate is not installed according to your local network/application processes
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jul 3, 09:12 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 02:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 UTC
Scheduled -
Core Endpoint Backup Blue Vault will undergo application maintenance from 21:00 UTC on 4 August 2026 to 01:00 UTC on 5 August 2026. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 4, 21:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 07:00 UTC
Scheduled -
The urgent maintenance originally scheduled for 03 August 2026 from 07:00 to 10:00 UTC has been rescheduled to 4 August 2026 from 07:00 to 10:00 UTC. Intermittent console access is expected to occur throughout this timeframe. All other services will be operational.
Tracking Number: C2312778
Aug 3, 11:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:00 UTC
Scheduled -
The urgent maintenance originally scheduled for 28 July 2026 from 07:00 to 10:00 UTC has been rescheduled to 3 August 2026 from 07:00 to 10:00 UTC. Intermittent console access is expected to occur throughout this timeframe. All other services will be operational.
Completed -
The system maintenance originally planned for 9 August 2026, from 00:00 to 12:00 UTC, has been cancelled. Thank you for your understanding.
Tracking Number: C2307392
Aug 4, 20:00 UTC
Scheduled -
On 9 August 2026, from 00:00 to 12:00 UTC a system maintenance has been scheduled that will affect these services in the Cloud Fax services North America region:
- Fax Cloud Connect - Fax2Mail - Production Messaging
Service will be degraded during this timeframe.
Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
Completed -
The scheduled maintenance has been completed.
Aug 4, 03:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Mumbai will be undergoing database maintenance on 3 August 2026 from 19:30 to 23:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Resolved -
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
Aug 4, 02:51 UTC
Monitoring -
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
Aug 4, 00:54 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 23:28 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 22:28 UTC
Update -
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 21:29 UTC
Identified -
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Aug 3, 20:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 3, 14:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 03:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Virginia will be undergoing database maintenance on 3 August 2026 from 03:30 to 07:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
The database maintenance originally scheduled for 2 August 2026 from 02:00 to 06:00 UTC has been rescheduled to 16 August 2026 from 02:00 to 06:00 UTC. Service will be unavailable during the first 2 hours of this timeframe
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 23 August 2026. An updated post will be made if the backup date is required.
Tracking Number: C2302128
Aug 3, 14:12 UTC
Update -
REMINDER:
The database maintenance originally scheduled for 2 August 2026 from 02:00 to 06:00 UTC has been rescheduled to 16 August 2026 from 02:00 to 06:00 UTC. Service will be unavailable during the first 2 hours of this timeframe
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 23 August 2026. An updated post will be made if the backup date is required.
Tracking Number: C2302128
Aug 3, 08:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 02:00 UTC
Update -
The database maintenance originally scheduled for 2 August 2026 from 02:00 to 06:00 UTC has been rescheduled to 16 August 2026 from 02:00 to 06:00 UTC. Service will be unavailable during the first 2 hours of this timeframe
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 23 August 2026. An updated post will be made if the backup date is required.
Tracking Number: C2302128
Jul 31, 02:03 UTC
Scheduled -
The database maintenance originally scheduled for 26 July 2026, from 02:00 to 06:00 UTC has been rescheduled to 2 August 2026, from 02:00 to 06:00 UTC. Service will be unavailable during the first 2 hours of this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 9 August 2026. An updated post will be made if the backup date is required.
Tracking Number: C2302128
Jul 28, 07:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 02:00 UTC
Scheduled -
On 26 July 2026 from 02:00 to 06:00 UTC a database maintenance has been scheduled that will affect these services:
• Document Cycle Transaction Service (DCTS) • OpenText Active Documents • OpenText Trading Grid (Classic)
Service will be unavailable during the first 2 hours of this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 2 August 2026. An updated post will be made if the backup date is required.
Completed -
The scheduled maintenance has been completed.
Aug 3, 14:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:00 UTC
Scheduled -
Core Endpoint Backup Red-APAC Vault will undergo application maintenance on 30 July 2026 from 18:00 UTC to 22:00 UTC. Service will be unavailable during this timeframe.
After 2 August 2026, customers and their trading partners may be unable to securely connect to production Managed Services Shared Message Gateway (MS SMG) service via pweb-jpn.ms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jul 2, 08:26 UTC
Completed -
The database maintenance originally planned for 2 August 2026, from 16:00 to 20:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2262279
Aug 3, 04:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 16:00 UTC
Scheduled -
The database maintenance scheduled for 24 May 2026, from 16:00 to 20:00 GMT has been rescheduled to 2 August 2026, from 16:00 to 20:00 GMT. We appreciate your patience.
Service Affected: OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
Impact: Service will be unavailable during the first 2 hours of this timeframe.
May 26, 13:59 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 18:14 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 16:00 UTC
Scheduled -
The managed services maintenance scheduled for 21 June 2026, from 16:00 to 18:00 GMT has been rescheduled to 2 August 2026, from 16:00 to 18:00 GMT. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Aug 2, 17:21 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 16:01 UTC
Scheduled -
The managed services maintenance scheduled for 19 July 2026, from 16:00 to 18:00 GMT has been rescheduled to 2 August 2026, from 16:00 to 18:00 GMT. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2297346
Jul 22, 04:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:00 UTC
Scheduled -
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 19 July 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3971825
Jul 31, 17:35 UTC
Monitoring -
The following services are experienced an issue with TLS connections to multiple external mail services. Service has been restored and is now being validated. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect Tracking Number: IM3971825
Jul 31, 14:57 UTC
Update -
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect Tracking Number: IM3971825
Jul 31, 14:45 UTC
Update -
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825
Jul 31, 14:37 UTC
Investigating -
The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825
Jul 31, 14:29 UTC
Completed -
The scheduled maintenance has been completed.
Jul 31, 10:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Frankfurt will be undergoing database maintenance on 30 July 2026 from 22:30 to 31 July 2026 at 02:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 31, 05:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 12:00 UTC
Scheduled -
Server Backup US West (Chandler) will be undergoing system maintenance on 30 July 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 31, 04:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 UTC
Update -
Update: The date and time of this planned change have been revised to July 31, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management US (ot2cm.ot2.opentext.com) 26.3.2.
If you access our services using the URL ot2cm.ot2.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 19:22 UTC
Scheduled -
OpenText is pleased to announce the release of Core Content Management US (ot2cm.ot2.opentext.com) 26.3.2.
If you access our services using the URL ot2cm.ot2.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 17, 22:46 UTC
Completed -
The scheduled maintenance has been completed.
Jul 31, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 00:00 UTC
Update -
Update: The date and time of this planned change have been revised to July 31, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors US (corecontent.ot2.opentext.com) 26.3.
If you access our services using the URL corecontent.ot2.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 20:01 UTC
Scheduled -
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors US (corecontent.ot2.opentext.com) 26.3.
If you access our services using the URL corecontent.ot2.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 17, 17:55 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Tokyo will be undergoing database maintenance on 30 July 2026 from 15:30 to 19:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 30, 19:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:01 UTC
Update -
Update: The date and time of this planned change have been revised to July 30, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management US (corecontent.us.opentext.com) 26.3.2.
If you access our services using the URL corecontent.us.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 19:00 UTC
Update -
Update: The date and time of this planned change have been revised. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management US (corecontent.us.opentext.com) 26.3.2.
If you access our services using the URL corecontent.us.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 18:54 UTC
Scheduled -
OpenText is pleased to announce the release of Core Content Management US (corecontent.us.opentext.com) 26.3.2.
If you access our services using the URL corecontent.us.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 17, 22:28 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 19:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:01 UTC
Update -
Update: The date and time of this planned change have been revised to July 30, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management EU (corecontent.eu.opentext.com) 26.3.2.
If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 19:13 UTC
Scheduled -
OpenText is pleased to announce the release of Core Content Management EU (corecontent.eu.opentext.com) 26.3.2. If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 17, 22:09 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 19:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:02 UTC
Update -
Update: The date and time of this planned change have been revised to July 30, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors EU (corecontent.eu.opentext.com) 26.3.
If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 20:06 UTC
Scheduled -
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors EU (corecontent.eu.opentext.com) 26.3.
If you access our services using the URL corecontent.eu.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 17, 21:21 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 UTC
Update -
Update: The date and time of this planned change have been revised to July 30, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors US (corecontent.us.opentext.com) 26.3.
If you access our services using the URL corecontent.us.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 19:53 UTC
Scheduled -
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors US (corecontent.us.opentext.com) 26.3.
If you access our services using the URL corecontent.us.opentext.com, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 17, 18:46 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 18:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:00 UTC
Scheduled -
Server Backup US East (Ashburn) will be undergoing system maintenance on 29 July 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 30, 11:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 UTC
Scheduled -
Core Endpoint Backup Red-US2 will undergo application maintenance from 21:00 UTC on 29 July 2026 to 01:00 UTC on 30 July 2026. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 30, 11:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:01 UTC
Scheduled -
Core Fax - CA and XM SendSecure - Canada will be undergoing network maintenance on 30 July 2026 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe.
In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Completed -
The scheduled maintenance has been completed.
Jul 30, 11:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:00 UTC
Scheduled -
Core Fax - US and XM SendSecure will be undergoing network maintenance on 30 July 2026 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe.
In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Completed -
The scheduled maintenance has been completed.
Jul 30, 08:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 07:00 UTC
Scheduled -
São Paulo BR14 will be undergoing urgent maintenance on 30 July 2026 from 07:00 to 08:00 UTC to improve system stability. Service will be unavailable during this timeframe.
Completed -
The urgent maintenance originally planned for 30 July 2026 from 07:00 to 08:00 UTC has been cancelled. Thank you for your understanding.
Tracking Number: C2315498
Jul 30, 07:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 07:01 UTC
Scheduled -
Oregon US24 will be undergoing urgent maintenance on 30 July 2026 from 07:00 to 08:00 UTC to improve system stability. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 30, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:30 UTC
Scheduled -
CR C2311570 Planned Strat time: 07/30/26 02:30:00 UTC Planned End time: 07/30/26 06:30:00 UTC Duration: 4 hrs This change requires the standard 4 hour implementation window because the OpenSearch is being upgraded in the production regions. After the upgrade, all existing indexes and documents must be reindexed to the new OpenSearch version. During this maintenance window, users may experience brief increases in response time. No outage or degraded service is expected.
Jul 23, 16:28 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 02:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:00 UTC
Scheduled -
Core Fax - EU and XM SendSecure will be undergoing network maintenance on 29 July 2026 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe.
In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Completed -
The scheduled maintenance has been completed.
Jul 30, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:01 UTC
Scheduled -
Update: The date and time of this planned change have been revised to July 29, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors EU (corecontent.ot2.opentext.eu) 26.3.
If you access our services using the URL corecontent.ot2.opentext.eu, this notification applies to you. If not, please disregard this notification. If you are unsure how you access our services, please forward this notification to your internal IT Administrator to confirm, or contact our support team, who will assist you.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 20:40 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 21:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Sydney will be undergoing database maintenance on 29 July 2026 from 12:30 to 16:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 29, 21:50 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 29, 21:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:00 UTC
Scheduled -
Core Fax - AU and XM SendSecure will undergo network maintenance to deploy the latest 26.3 Core Fax release update on 29 July 2026, from 13:00 to 17:00 UTC.
No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Completed -
The scheduled maintenance has been completed.
Jul 29, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 16:00 UTC
Scheduled -
CR C2311573 Planned Strat time: 07/29/26 16:00:00 UTC Planned End time: 07/29/26 20:00:00 UTC Duration: 4 hrs This change requires the standard 4 hour implementation window because the OpenSearch is being upgraded in the production regions. After the upgrade, all existing indexes and documents must be reindexed to the new OpenSearch version. During this maintenance window, users may experience brief increases in response time. No outage or degraded service is expected.
Jul 23, 16:27 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 19:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 UTC
Scheduled -
Core Endpoint Backup Protect Vault will undergo application maintenance from 21:00 UTC on 28 July 2026 to 01:00 UTC on 29 July 2026. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance is now complete.
Jul 29, 19:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 14:45 UTC
Scheduled -
Threat Intelligence (BrightCloud) is undergoing urgent maintenance on 29 July 2026, from 13:45 to 17:45 UTC. Service will be degraded during this timeframe.
Completed -
The application maintenance originally planned for 30 July 2026, from 04:00 to 08:00 UTC, has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2310963
Jul 29, 18:01 UTC
Scheduled -
Oregon US7 will undergo scheduled application maintenance to deploy the latest product release (version 26.3) on 30 July 2026, from 04:00 to 08:00 UTC. Service will be unavailable during this timeframe.
Resolved -
This incident has been resolved.
Jul 29, 17:38 UTC
Monitoring -
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational.
Incident: IM3969646
Jul 28, 17:38 UTC
Identified -
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Completed -
The scheduled maintenance has been completed.
Jul 29, 17:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:30 UTC
Scheduled -
Update: The date and time of this planned change have been revised to July 29, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors AU 26.3.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 20:25 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 17:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:31 UTC
Scheduled -
Update: The date and time of this planned change have been revised to July 29, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management AU 26.3.2.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 19:38 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:31 UTC
Scheduled -
Update: The date and time of this planned change have been revised to July 29, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management for SAP® SuccessFactors CA 26.3.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 20:12 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:30 UTC
Scheduled -
Update: The date and time of this planned change have been revised to July 29, 2026. Please review the updated schedule below.
OpenText is pleased to announce the release of Core Content Management CA 26.3.2.
For a complete list of enhancements, improvements, and fixes included in this release, refer to the Release Notes.
Impact: No service impact is anticipated. In the unlikely event that you experience a connectivity issue or degradation of service, please contact your support service desk team.
Jul 22, 19:47 UTC
Impact: After 28 July 2026, customers and their trading partners may be unable to securely connect to production fta.hubspan.net via HTTPS and FTPS if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jun 29, 18:12 UTC
Completed -
The scheduled maintenance has been completed.
Jul 28, 21:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 12:00 UTC
Scheduled -
Server Backup US East (Boyers) will be undergoing system maintenance on 28 July 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 28, 20:14 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 12:01 UTC
Scheduled -
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 28 July 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 28, 18:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 UTC
Scheduled -
Core Management Console will be undergoing urgent maintenance on 28 July 2026 from 07:00 to 10:00 UTC. Intermittent console access is expected to occur throughout this timeframe. All other services will be operational.
Completed -
The scheduled maintenance has been completed.
Jul 28, 10:20 UTC
Update -
The application maintenance originally scheduled for 28 July 2026, from 04:00 to 08:00 UTC has been extended to 11:00 UTC.
Please note that the SMAX, OO & Audit upgrades have been completed while work on the UCMDB upgrade is still in progress. As a result, the UCMDB service will remain unavailable. All other components are operational.
Tracking Number: C2311414
Jul 28, 09:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 UTC
Scheduled -
Frankfurt EU3 will undergo scheduled application maintenance to deploy the latest product release (version 26.3) on 28 July 2026, from 04:00 to 08:00 UTC. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 28, 08:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:00 UTC
Scheduled -
Oregon US6 will be undergoing urgent maintenance on 28 July 2026 from 07:00 to 08:00 UTC to improve system stability. Service will be unavailable during this timeframe.
Customer Action: Please save all work before the maintenance window. Sessions may need to be refreshed afterwards.
Completed -
The scheduled maintenance has been completed.
Jul 27, 23:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 UTC
Scheduled -
Frankfurt EU8 will be undergoing urgent maintenance on 27 July 2026 from 22:00 to 23:00 UTC to improve system stability. Service will be unavailable during this timeframe.
Customer Action: Please save all work before the maintenance window. Sessions may need to be refreshed afterwards.
Completed -
The scheduled maintenance has been completed.
Jul 27, 21:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 12:00 UTC
Scheduled -
Server Backup Canada (Mississauga) will be undergoing system maintenance on 27 July 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Resolved -
Oregon US6 experienced intermittent service unavailability. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3968671
Jul 27, 15:54 UTC
Update -
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968671
Jul 27, 15:22 UTC
Investigating -
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Resolved -
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service.
The issue is now resolved.
We appreciate your patience.
Tracking Number: IM3966467
Jul 27, 13:49 UTC
Monitoring -
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service.
Service has been restored and is now being validated. This status will remain open for 24 hours.
We appreciate your patience.
Tracking Number: IM3966467
Jul 23, 19:02 UTC
Update -
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
The assembled teams have identified the cause and are working diligently to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
Jul 23, 18:29 UTC
Investigating -
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
Teams are currently assembled and working to resolve the issue.
Resolved -
This incident has been resolved.
Jul 27, 13:08 UTC
Monitoring -
Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience. Tracking Number: IM3967822
Jul 25, 23:52 UTC
Investigating -
Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3967822
Jul 25, 21:57 UTC
Resolved -
Frankfurt EU8 experienced intermittent service unavailability. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 11:42 UTC
Update -
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 10:54 UTC
Monitoring -
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 09:48 UTC
Investigating -
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Resolved -
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968415
Jul 27, 08:19 UTC
Investigating -
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Resolved -
Frankfurt EU8 experienced an issue, and the CMS component was inaccessible for 20 minutes. The issue is now resolved. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Jul 26, 13:09 UTC
Update -
The system maintenance originally scheduled for 26 July 2026, from 07:00 to 11:00 UTC has been extended to 13:00 UTC.
During the upgrade process, we encountered issues affecting a small number of customer tenants due to custom configurations. Our Engineering team is actively investigating and working to resolve the issue.
While services have been restored and are currently online, you may experience intermittent issues during the extended maintenance period.
We apologize for any inconvenience this may cause and appreciate your patience and
Tracking Number: C2284207
Jul 26, 11:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 UTC
Scheduled -
The system maintenance originally scheduled for 28 June 2026, from 07:00 to 11:00 UTC, to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 26, 10:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:02 UTC
Scheduled -
The system maintenance originally scheduled for 28 June 2026, from 07:00 to 11:00 UTC, to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 26, 10:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:02 UTC
Scheduled -
The system maintenance originally scheduled for 28 June 2026, from 07:00 to 11:00 UTC, to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 26, 10:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:01 UTC
Scheduled -
The system maintenance originally scheduled on 28 June 2026, from 07:00 to 11:00 UTC to deploy the latest product release (version 26.2.1), has been rescheduled to 26 July 2026, from 07:00 to 11:00 UTC. The issues identified previously during final validations have been resolved. The tracking number has changed from C2284121 to C2308266 as noted below.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 26, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:00 UTC
Scheduled -
On 25 July 2026 from 22:00 to 26 July 2026 02:00 UTC a software maintenance has been scheduled that will affect these services:
• Inovisworks Van Biz • Inovisworks Van Biz Securelink • OpenText Inovisworks using Applicability Statement 2 (AS2)
Service will be unavailable during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 8 August 2026. An updated post will be made if the backup date is required.
Completed -
The maintenance originally scheduled for 26 July 2026 from 01:00 to 05:00 UTC was reverted. The change will be rescheduled for a later date yet to be determined. More details around the new date will be delivered later. Thank you for your understanding.
Tracking Number: C2300360
Jul 26, 06:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 01:00 UTC
Impact During the maintenance window, the service will be unavailable as the endpoints are migrated. Please reference the client advisory email for further details. If you have any questions, please contact your OpenText Support Team.
Completed -
The scheduled maintenance has been completed.
Jul 26, 06:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink - Production
Impact: After 26 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jun 26, 17:02 UTC
Completed -
The scheduled maintenance has been completed.
Jul 26, 05:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 02:00 UTC
Scheduled -
Desktop Messaging BMS will be undergoing network maintenance on 26 July 2026 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Jul 26, 04:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:01 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink - Production
Impact: After 26 July 2026, customers and their trading partners may be unable to securely connect to the production OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jul 14, 18:01 UTC