OpenText
All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Australia Operational
Core Capture for SAP Solutions Australia Operational
Core Case Australia Operational
Core Content Australia Operational
Core Experience Insights Australia Operational
Core for Federated Compliance Australia Operational
Core Platform Austrailia Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational
Core for Supplier Exchange Australia Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance scheduled for 19 May 2024 May 19, 2024 00:00-12:00 UTC
On 19 May 2024 from 00:00 UTC to 12:00 UTC, a system maintenance has been scheduled that will affect these services:

- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice
- Desktop Messaging BMS

Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking number: C2043889
Posted on Apr 19, 2024 - 07:00 UTC
Database Maintenance scheduled for 02 June 2024 Jun 2, 2024 09:00-17:00 UTC
Alloy North America will be undergoing maintenance on 02 June 2024 from 09:00 UTC to 17:00 UTC. Service will be degraded during this timeframe

Tracking Number: C2030528
Posted on May 02, 2024 - 16:23 UTC
Network Maintenance scheduled for 2 June 2024 Jun 2, 2024 16:00-20:00 UTC
On 2 June 2024 from 16:00 UTC to 20:00 UTC a network maintenance has been scheduled that will affect these services:
- Cloud Fax Services Fax2Mail
- Cloud Fax Services Production Messaging
- Cloud Fax Services RightFax Connect
Service connectivity will be degraded during this timeframe. Customers should verify that no connectivity issues exist. If an issue is discovered, please contact your OpenText Support Team for assistance and reference tracking number C2046616. Customers connecting to the OpenText Slough data center through the Internet Protocol Security (IPSEC) Virtual Private Network (VPN) tunnel should be able to resolve connectivity issues on their own by resetting the VPN tunnel.

Tracking number: C2046616
Posted on May 03, 2024 - 05:27 UTC
System Maintenance scheduled for 8 June 2024 Jun 8, 2024 11:00-20:00 UTC
On 8 June 2024 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.

Additional Details: Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2050580
Posted on May 08, 2024 - 14:14 UTC
Network Maintenance originally scheduled for 7 April 2024 is being rescheduled to 16 June 2024 Jun 16, 2024 03:00-11:00 UTC
The maintenance originally scheduled for 7 April 2024 from 02:00 UTC to 10:00 UTC has been rescheduled to 16 June 2024 from 03:00 UTC to 11:00 UTC.
Service connectivity will be unavailable for the first 3 hours and then intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2031295
Posted on May 15, 2024 - 05:52 UTC
Past Incidents
May 17, 2024

No incidents reported today.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024
Core Archive Europe Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT
AM3: archive.opentext.eu - 18:00 to 20:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 16:17 UTC
Core Archive India Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 12, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 20:02 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 16:16 UTC
Cloud Fax services North America were experiencing service connectivity issues
Resolved - The following services were experiencing service connectivity issues. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice

Tracking Number: IM3473863
May 12, 07:04 UTC
Update - The following services are experiencing service connectivity issues. Teams are currently assembled and working to resolve the issue. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice

Tracking Number: IM3473863
May 12, 05:02 UTC
Identified - The following services are experiencing service connectivity issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- RightFax Connect
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice

Tracking Number: IM3473863
May 12, 03:59 UTC
Core Archive North America & GCP-US Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

GCP-US (archive.us.opentext.cloud) - 01:00 to 03:00 GMT
NA (archive.na.opentext.com) - 03:00 to 05:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 16:14 UTC
Core Archive Canada (archive.ca.opentext.cloud) Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 7, 14:33 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 16:15 UTC
May 11, 2024
Core Archive Europe (archive.de.opentext.cloud) is Currently Unavailable
Resolved - This incident has been resolved.
May 11, 11:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 02:01 UTC
Investigating - Core Archive Europe (archive.de.opentext.cloud) is currently Unavailable. Teams are assembled and working to resolve the issue. We appreciate your patience.
May 11, 01:58 UTC
May 10, 2024
Core Archive Japan Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 10, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 13:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 16:12 UTC
Core Archive UAE Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 11:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 16:11 UTC
Core Archive Australia Regular Software Update - 24.2.2
Completed - The scheduled maintenance has been completed.
May 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 09:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
EMEA (AM3) Pre-Prod - May 7, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - May 7, 2024 - 04:30 to 08:30 GMT
May 2, 16:09 UTC
CORESHARE NA Release deployment- 24.2.1
Completed - The scheduled maintenance has been completed.
May 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 22, 10:34 UTC
May 9, 2024
CORESHARE EU Release deployment- 24.2.1
Completed - The scheduled maintenance has been completed.
May 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 18:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 22, 10:32 UTC
CORESHARE CA Release deployment- 24.2.1
Completed - The scheduled maintenance has been completed.
May 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 22, 10:31 UTC
May 8, 2024
CORESHARE AU Release deployment- 24.2.1
Completed - The scheduled maintenance has been completed.
May 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 22, 10:30 UTC
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

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