OpenText

All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
B2B Connect Operational
Carbonite® Backup for Microsoft 365 Operational
Carbonite® Backup for Microsoft 365 - Australia East (New South Wales) Operational
Carbonite® Backup for Microsoft 365 - Canada Central (Toronto) Operational
Carbonite® Backup for Microsoft 365 - East US 2 (Virginia) Operational
Carbonite® Backup for Microsoft 365 - France Central (Paris) Operational
Carbonite® Backup for Microsoft 365 - India Operational
Carbonite® Backup for Microsoft 365 - UK South (London) Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Communications Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Eventing Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) ? Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) ? Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Collaboration Access Operational
Core EDR/MDR Operational
Core Endpoint Backup Operational
Core Endpoint Backup Blue Vault Operational
Core Endpoint Backup Protect Vault Operational
Core Endpoint Backup Red-APAC Vault Operational
Core Endpoint Backup Red-AU Vault Operational
Core Endpoint Backup Red-CA Vault Operational
Core Endpoint Backup Red-EMEA Vault Operational
Core Endpoint Backup Red-FR Vault Operational
Core Endpoint Backup Red-IN Vault Operational
Core Endpoint Backup Red-US Vault Operational
Core Endpoint Backup Red-US2 Vault Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Recover Operational
Replication - North America Operational
SecureMail Cloud Operational
Enterprise Cloud Operational
OEM Cloud Operational
Standard Cloud Operational
Server Backup Operational
Server Backup Canada Operational
Server Backup EU Operational
Server Backup UK Operational
Server Backup US East Operational
Server Backup US West Operational
Supplier Connection Operational
Supplier Portal Operational
Threat Intelligence Operational
Webroot by OpenText™ Operational
Core DNS Protection Operational
Core Endpoint Protection Operational
Core Security Awareness Training Operational
Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Rescheduled - Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul 19, 2025 13:00 - Jul 20, 2025 01:00 UTC

Update - The Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) system maintenance originally scheduled for 19 July 2025, 14:00 to 02:00 UTC on 20 July 2025 has been rescheduled to 19 July 2025, 13:00 to 01:00 UTC on 20 July 2025. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2181554
Jul 18, 2025 - 14:28 UTC
Scheduled - Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) system maintenance on 19 July 2025, 14:00 to 02:00 UTC on 20 July 2025. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2181554
Jun 25, 2025 - 18:36 UTC

Core Fax and XM SendSecure Australia System Maintenance scheduled for 30 July 2025 Jul 30, 2025 12:00-16:00 UTC

Core Fax and XM SendSecure Australia will be undergoing system maintenance on 30 July 2025 from 12:00 to 16:00 UTC. Service will be degraded during this timeframe.

All faxes will be available in the Inbound, Outbound, or Outgoing list when the maintenance is completed.
In the unlikely event that you experience other unexpected degradation of service, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.3 cloud release update.

Tracking Number: C2186612
Posted on Jul 16, 2025 - 14:30 UTC

Core Signature Release Maintenance scheduled for 30 July 2025 Jul 30, 2025 16:00-18:00 UTC

Core Signature will be undergoing release maintenance on 31 July 205 from 02:30 to 04:30 UTC. While we do not anticipate any outage or degraded service, there may be intermittent degradation in service during this time.

Tracking Number: C2187595
Posted on Jul 16, 2025 - 13:35 UTC

Core Fax and XM SendSecure Europe System Maintenance scheduled for 30 July 2025 Jul 30, 2025 18:00-22:00 UTC

Core Fax and XM SendSecure Europe will be undergoing system maintenance on 30 July 2025 from 18:00 to 22:00 UTC. Service will be degraded during the first 2 hours of this timeframe.

All faxes will be available in the Inbound, Outbound, or Outgoing list when the maintenance is completed.
In the unlikely event that you experience other unexpected degradation of service, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.3 cloud release update.

Tracking Number: C2186732
Posted on Jul 16, 2025 - 14:35 UTC

Core Fax and XM SendSecure Canada System Maintenance scheduled for 31 July 2025 Jul 31, 2025 00:00-04:00 UTC

Core Fax and XM SendSecure Canada will be undergoing system maintenance on 31 July 2025 from 00:00 to 04:00 UTC. Service will be degraded during the first 2 hours of this timeframe.

All faxes will be available in the Inbound, Outbound, or Outgoing list when the maintenance is completed.
In the unlikely event that you experience other unexpected degradation of service, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.3 cloud release update.

Tracking Number: C2186739
Posted on Jul 16, 2025 - 14:45 UTC

Core Fax and XM SendSecure North America System Maintenance scheduled for 31 July 2025 Jul 31, 2025 00:00-04:00 UTC

Core Fax and XM SendSecure North America will be undergoing system maintenance on 31 July 2025 from 00:00 to 04:00 UTC. Service will be degraded during the first 2 hours of this timeframe.

All faxes will be available in the Inbound, Outbound, or Outgoing list when the maintenance is completed.
In the unlikely event that you experience other unexpected degradation of service, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.3 cloud release update.

Tracking Number: C2186726
Posted on Jul 16, 2025 - 14:40 UTC

Core Signature Release Maintenance scheduled for 31 July 2025 Jul 31, 2025 02:30-04:30 UTC

Core Signature will be undergoing release maintenance on 31 July 205 from 02:30 to 04:30 UTC. While we do not anticipate any outage or degraded service, there may be intermittent degradation in service during this time.

Tracking Number: C2187763
Posted on Jul 16, 2025 - 13:33 UTC

Core EDR/MDR System Maintenance scheduled for 2 August 2025 Aug 2, 2025 00:00 - Aug 4, 2025 00:00 UTC

Core EDR/MDR will be undergoing system maintenance on 2 August 2025 from 00:00 to 00:00 UTC on 4 August 2025. Service will be unavailable during this timeframe.

Tracking Number: C2188396
Posted on Jul 18, 2025 - 07:40 UTC

Cloud Fax services North America Software Maintenance scheduled for 9 August 2025 Aug 9, 2025 01:00-13:00 UTC

Update - The notification has been updated to reflect the correct components that are affected by this maintenance. Below is the updated notification. We appreciate your patience.

Fax Cloud Connect and Fax2Mail will be undergoing software maintenance on 9 August 2025 from 01:00 to 13:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2186690
Jul 14, 2025 - 20:30 UTC
Scheduled - Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing software maintenance on 9 August 2025 from 01:00 to 13:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2186690
Jul 10, 2025 - 20:00 UTC

Core Archive EU - Regular Software Update - 25.3.2 & Hardware Migration Aug 10, 2025 12:00-20:00 UTC

We will be undergoing the 25.3.2 release for Core Archive EU during this time as well as performing hardware migration for EU Prod & Pre-Prod. All services will be inaccessible during the window.

25.3.2 Release
-----------------
- EU (archive.opentext.eu) - 12:00 to 16:00 GMT

Hardware maintenance
----------------------------
- EU (archive.opentext.eu) - 16:00 to 20:00 GMT

Pre-Production Maintenance Schedule for deploying 25.3.2
-----------------------------------------------------------------
NA (Li3) Pre-Prod - August 5, 2025 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - August 5, 2025 - 08:00 to 12:00 GMT (Release)
EMEA (AM3) Pre-Prod - August 10, 2025 - 12:00 to 20:00 GMT (Hardware migration)
APAC (Syd) Pre-Prod - August 5, 2025 - 14:00 to 18:00 GMT
Posted on Jul 14, 2025 - 16:05 UTC

System Maintenance scheduled for 17 August 2025 Aug 17, 2025 02:00-08:00 UTC

On 17 August 2025 from 02:00 to 08:00 UTC, a system maintenance has been scheduled that will affect these services:

- Core Capture
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Eventing
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Life Sciences Smart View Preview
- Signature Service – Thrust API

Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 24 August 2025. An updated post will be made if the backup date is required.

Tracking number: C2185475
Posted on Jul 18, 2025 - 07:25 UTC

Network Maintenance scheduled for 17 August 2025 Aug 17, 2025 16:00-23:00 UTC

On 17 August 2025 from 16:00 to 23:00 UTC, a network maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Fax2mail
- Production Messaging
- Core Messaging Data Sovereignty
- Core Messaging - SMS

Intermittent service interruptions are expected to occur throughout this timeframe. Please retry if connection fails.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 21 September 2025. An updated post will be made if the backup date is required.

Tracking number: C2147892
Posted on Jul 18, 2025 - 06:36 UTC
Jul 18, 2025
Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025
Completed - The maintenance scheduled for 20 July 2025 from 03:00 to 11:00 UTC has been postponed. More details around the new date will be delivered at a later time. Thank you for your understanding.

Tracking Number: C2031295
Jul 18, 03:54 UTC
Scheduled - The maintenance scheduled for 8 September 2024 from 03:00 to 11:00 UTC has been rescheduled to 20 July 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Tracking Number: C2031295
Jun 20, 20:02 UTC
Jul 17, 2025
Zix - Secure Cloud ETP filter rule causing high percentage of false positives
Resolved - We have completed the re-scans and all emails that were held inadvertently have been released to the customer(s).

Tracking Incident: IM3741788
Jul 17, 16:02 UTC
Identified - We have identified a rule that was capturing valid inbound emails and marking them as spam. We have removed the rule and are in the process of re-scanning/automatically releasing the emails to their end users. We apologize for this inconvenience and will notify once the re-scans have been complete.

Tracking Incident: IM3741788
Jul 17, 15:22 UTC
ZixPortals utilizing SMS for multi-factor authentication are experiencing issues
Resolved - Zix Encryption Services - ZixPortal using SMS multi-factor authentication experienced an issue and may have been unavailable for brief periods of time. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3741101
Jul 17, 15:52 UTC
Update - Zix Encryption Services - ZixPortal using SMS multi-factor authentication is currently experiencing an issue. The SMS service appears to be working at this time; however, it may experience brief periods of unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3741101
Jul 17, 11:16 UTC
Investigating - Zix Encryption Services - ZixPortal using SMS multi-factor authentication is currently experiencing an issue. The SMS service appears to be working at this time; however, it may experience periods of unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3741101
Jul 16, 18:23 UTC
Zix Customer Portal Interface - Customer Portal Urgent Maintenance scheduled for 17 July 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 UTC
Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing urgent maintenance on 17 July 2025 from 03:00 to 05:00 UTC. Service may have periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Tracking Number: C2186102
Jul 16, 18:10 UTC
Jul 16, 2025
Core Share (US) - Security Updates
Completed - The scheduled maintenance has been completed.
Jul 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:00 UTC
Scheduled - Core Share (US) will be undergoing some security updates on July 16, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Jun 25, 21:51 UTC
Jul 15, 2025
Core Share (EU) - Security Updates
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC
Scheduled - Core Share (EU) will be undergoing some security updates on July 15, 2025 from 20:00 to 23:00 UTC.

The Application is expected to be fully functional during this time.
Jun 25, 21:49 UTC
ZixPortals utilizing SMS for multi-factor authentication experienced an issue
Resolved - ZixPortals utilizing SMS for multi-factor authentication experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3736989
Jul 15, 18:42 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. Updates for this issue will be sent if there are any significant updates. We appreciate your patience.

Tracking Number: IM3736989
Jul 14, 14:15 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent on 14 July 2025, or if there are any significant updates, whichever comes first.

Tracking Number: IM3736989
Jul 11, 19:30 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. Updates for this issue will be sent if there are any significant updates. We appreciate your patience.

Tracking Number: IM3736989
Jul 10, 18:55 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3736989
Jul 10, 15:56 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience

Tracking Number: IM3736989
Jul 10, 14:57 UTC
Investigating - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience

Tracking Number: IM3736989
Jul 10, 13:55 UTC
Secure Cloud Email Encryption DLP - Failed to Release Errors
Resolved - The Secure Cloud Email Encryption DLP service component experienced an issue ith releasing some messages for further processing. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3740156
Jul 15, 18:13 UTC
Investigating - The Secure Cloud Email Encryption DLP service component is currently experiencing an issue with releasing some messages for further processing. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3740156
Jul 15, 16:33 UTC
Zix - Customer Portal returning 500 error
Resolved - This incident has been resolved.
Jul 15, 12:22 UTC
Monitoring - We have implemented a fix on this and confirmed we see successful navigation to the Customer Portal. We are currently monitoring for any other issues.

Tracking Incident: IM3739437
Jul 14, 19:10 UTC
Investigating - We are currently investigating an issue with logging into the Customer Portal/500 error being return. We apologize for any inconvenience this may be causing.

Tracking Incident: IM3739437
Jul 14, 18:34 UTC
Core Share (CA) - Security Updates
Completed - The scheduled maintenance has been completed.
Jul 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 UTC
Scheduled - Core Share (CA) will be undergoing some security updates on July 15, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Jun 25, 21:47 UTC
Jul 14, 2025
OpenText Core Secure Access social login is experiencing service unavailability.
Resolved - Core Collaboration Access (IAM) experienced an issue with social login. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3739478
Jul 14, 20:30 UTC
Monitoring - Core Secure Access (IAM) experienced an issue with social login. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3739478
Jul 14, 20:17 UTC
Investigating - OpenText Core Secure Access (IAM) is currently experiencing an issue impacting social login. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3739478
Jul 14, 19:55 UTC
Core Share (AU) - Security Updates
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 UTC
Scheduled - Core Share (AU) will be undergoing some security updates on July 14, 2025 from 14:00 to 17:00 UTC.

The Application is expected to be fully functional during this time.
Jun 25, 21:45 UTC
Jul 13, 2025
Developer Experience (all locations) is currently experiencing an issue
Resolved - The issue has been resolved.
Jul 13, 15:30 UTC
Monitoring - A fix has been implemented, and we continue to monitor.
Jul 13, 15:16 UTC
Investigating - Developer Experience (all locations) is currently experiencing an issue. Teams are being assembled to investigate.
Jul 13, 10:49 UTC
Customers were unable to login
Resolved - B2B Connect and Supplier Connection customers were unable to login to Connect or Supplier Connection. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3738733
Jul 13, 14:11 UTC
Investigating - B2B Connect and Supplier Connection customers are unable to login to Connect or Supplier Connection, but messaging is not impacted. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3738733
Jul 13, 13:12 UTC
Customers were unable to Login
Resolved - The following services were experiencing an issue. The issue is now resolved. We appreciate your patience.

- Core Collaboration Access
- Identity and Access Management
- IoT

Tracking Number: IM3738733
Jul 13, 14:07 UTC
Update - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration Access
- Identity and Access Management
- IoT

Tracking Number: IM3738733
Jul 13, 13:32 UTC
Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration Access
- Identity and Access Management
- IoT
Tracking Number: IM3738733
Jul 13, 12:30 UTC
Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 UTC
Update - The maintenance originally scheduled for 13 July 2025 from 03:00 to 05:00 UTC has been rescheduled to 13 July 2025 from 01:00 to 03:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 23, 17:02 UTC
Scheduled - The maintenance originally scheduled for 27 April 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 13 July 2025 from 03:00 to 05:00 UTC.

- Core Capture
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Eventing
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Metadata (cms.us.opentext.com)
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Life Sciences Smart View Preview
- Signature Service – Thrust API
- Core Archive for SAP® Solutions - US (archive.us.opentext.cloud)
- Core Share - US
- Core Signature add-on for Core Share - US
- Core Signature add-on for Content Suite Platform/xECM - US
- Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 13, 17:00 UTC
Jul 12, 2025

No incidents reported.

Jul 11, 2025
Threat Intelligence experienced an issue.
Resolved - Threat Intelligence experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3737030
Jul 11, 15:52 UTC
Update - Threat Intelligence experienced an issue. Service remains restored. An additional monitoring is ongoing to ensure stability. We appreciate your patience.

Updates will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 12:51 UTC
Monitoring - Threat Intelligence experienced an issue. Service remains restored. An additional monitoring is ongoing to ensure stability. We appreciate your patience.

Updates will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 10:01 UTC
Threat Intelligence experienced an issue.
Resolved - Threat Intelligence experienced an issue, which has now been resolved. We appreciate your patience.

Tracking Number: IM3737030
Jul 11, 09:39 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 06:09 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 03:09 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 10, 23:48 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 10, 20:53 UTC
Monitoring - Threat Intelligence experienced an issue. Service has been restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 10, 17:52 UTC
Investigating - Threat Intelligence is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3737030
Jul 10, 16:50 UTC
Jul 10, 2025
Zix - Microsoft 365 Service Incident
Resolved - This incident has been resolved.
Jul 10, 20:18 UTC
Monitoring - Update from Microsoft:

The configuration change has fully saturated in all affected infrastructure. Microsoft verified that the service is healthy by monitoring telemetry and confirming resolution with previously affected customers.
Jul 10, 19:49 UTC
Identified - Update from Microsoft:

Microsoft begun a broad expedited deployment of the configuration change across all affected infrastructure. They expect most impacted users will experience relief within the next two hours, as the fix saturates the environment. They are closely monitoring service health telemetry to ensure the recovery continues as expected. They understand how impactful incidents of this type can be for your organization, and they are continuing to open any additional workstreams to expedite recovery and restore availability.
Jul 10, 16:39 UTC
Investigating - Microsoft Service Incident - EX1112414

Scope of impact:
Users attempting to access their Exchange Online mailbox using any connection methods may be impacted.

Preliminary root cause:
A recent service update to an authentication component is unintentionally preventing access for a subset of users, resulting in intermittent service unavailability.

More info:
Impacted connection methods include, but may not be limited to:
- Representational State Transfer (REST) API
- Outlook on the web
- Exchange ActiveSync (EAS)
- Messaging API (MAPI)

Update:
Microsoft is continuing to apply the configuration changes to fix the underlying problem and completing additional validation efforts to ensure authentication components are properly configured. In parallel to the current deployment of the configuration change fix, they are reviewing options to leverage an expedited deployment methodology in regions which are experiencing the highest levels of impact to provide the most effective relief where possible.
Jul 10, 15:08 UTC
Cloud Fax Services were experiencing service unavailability.
Resolved - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Document and visibility backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 02:11 UTC
Update - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 01:12 UTC
Monitoring - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is now restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 00:12 UTC
Update - Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Jul 9, 23:29 UTC
Investigating - Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Jul 9, 23:12 UTC
Jul 9, 2025
ZixPortals utilizing SMS Authentication experienced an issue.
Resolved - ZixPortals utilizing SMS authentication have experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3734747
Jul 9, 11:26 UTC
Update - ZixPortals utilizing SMS authentication have experienced a reoccurrence of the issue. Login functionality continues to be available to all customers. However, limited SMS-based MFA functionality has been implemented as the system is being monitored.

Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747
Jul 8, 21:12 UTC
Update - ZixPortals utilizing SMS authentication have experienced a recurrence of the issue. At this time, the service remains degraded, and our teams are actively working toward a resolution.

Login functionality is currently available to all customers. However, users are unable to log in using SMS-based MFA. We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747
Jul 8, 15:25 UTC
Update - ZixPortals utilizing SMS Authentication have experienced a recurrence of the issue. At this time, service remains unavailable, and our teams are actively working toward resolution.

We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747
Jul 8, 13:58 UTC
Update - ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service remains restored and will be monitored for the next 24 hours. Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747
Jul 7, 20:45 UTC
Update - ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service is now restored and is being monitored. We appreciate your patience.

The tracking number has been updated to reflect the new ticket number for this incident.

Tracking Number: IM3734747
Jul 7, 20:30 UTC
Monitoring - ZixPortals utilizing SMS Authentication experienced an issue. Service has been restored and is now being validated. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 16:29 UTC
Update - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 15:40 UTC
Update - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 14:42 UTC
Investigating - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 13:42 UTC
Core Endpoint Backup Red-CA Vault Maintenance scheduled for 8 July 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 UTC
Scheduled - Core Endpoint Backup Red-CA Vault will be undergoing a planned upgrade maintenance on 8 July 2025, from 21:00 to 01:00 UTC on 9 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:11 UTC
Jul 8, 2025
Cloud Fax services North America were experiencing a degradation in service.
Resolved - Cloud Fax VPN customers accessing our Primary site in North America were experiencing a degradation in service. Document backlogs have been cleared at 23:05 GMT on July 8, 2025. The issue is now resolved.

Tracking Number: IM3735528
Jul 8, 23:29 UTC
Jul 7, 2025
Zix - Hosted Exchange (HEX) - OWA Error
Resolved - This incident has been resolved.
Jul 7, 20:23 UTC
Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731388
Jul 7, 14:50 UTC
Update - Hosted Exchange (HEX) is currently experiencing an issue for some remaining impacted mailboxes. Teams are currently assembled and continuing the work to resolve the issue for those mailboxes. We appreciate your patience.
Tracking Number: IM3731388
Jul 4, 17:06 UTC
Update - Hosted Exchange (HEX) is currently experiencing an issue for some remaining impacted mailboxes. Teams are currently assembled and continuing the work to resolve the issue for those mailboxes. We appreciate your patience.
Tracking Number: IM3731388
Jul 3, 15:36 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 2, 17:31 UTC
Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731388
Jul 1, 19:05 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 1, 18:33 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025
Core Signature Database Maintenance scheduled for 05 July 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 02:00 UTC
Scheduled - Core Signature will be undergoing database maintenance on 5 July 2025 from 02:00 to 06:00 UTC. While this is not a complete outage for each region, there will be a 10 minute or less outage in each reason during this window as the databases will be restarted throughout the maintenance window.


Tracking Number: C2181507
Jun 25, 13:00 UTC
Jul 4, 2025
OpenText Core DNS Protection was experiencing DNS resolution failures
Resolved - OpenText Core DNS Protection was experiencing DNS resolution failures. The issue is now resolved. We appreciate your patience.
Jul 4, 01:15 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Webroot by OpenText™ - Core DNS Protection
Jul 3, 22:22 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. We appreciate your patience.
Jul 3, 21:23 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The product team is currently assembled and is looking to roll back the upgraded version which may resolve the issue. We appreciate your patience.
Jul 3, 20:18 UTC
Investigating - We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.
Jul 3, 17:22 UTC
Core Endpoint Backup Red-US Vault Maintenance scheduled for 3 July 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 UTC
Scheduled - Core Endpoint Backup Red-US Vault will be undergoing a planned upgrade maintenance on 3 July 2025, from 21:00 to 01:00 UTC on 4 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:09 UTC
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