OpenText Status Dashboard
All Systems Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OT2 & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OT2 & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
OT2 North America Operational
Core Capture NA Operational
Core Capture for SAP Solutions NA Operational
Core Content NA Operational
Core Experience Insights NA Operational
Core for Building Information Modelling NA Operational
Core for Capital Projects NA Operational
Core for Federated Compliance NA Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA Operational
Core for Supplier Exchange NA Operational
Core Signature Service NA Operational
Life Sciences Smart View Preview NA Operational
OT2 Platform NA Operational
OT2 Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Content EU Operational
Core Experience Insights EU Operational
Core for Building Information Modelling EU Operational
Core for Capital Projects EU Operational
Core for Federated Compliance EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core for Supplier Exchange EU Operational
Core Signature Service EU Operational
LS Smart View Preview EU Operational
OT Platform EU Operational
LEAP - Supplier Exchange v1 North America Operational
LEAP - Supplier Exchange v1 Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CORESHARE CA Release deployment 22.2.2 May 26, 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on May 2, 20:22 UTC
CORESHARE EU Release deployment 22.2.2 May 26, 18:00-22:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on May 2, 20:20 UTC
CORESHARE NA Release deployment 22.2.2 May 27, 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on May 2, 20:24 UTC
1843436 - System Maintenance on 28 May 2022 May 28, 11:00-20:00 UTC
Fax2Mail and Production Messaging will be undergoing maintenance on 28 May 2022 from 11:00 to 20:00. The Fax2Mail and Production Messaging service connectivity will be unavailable during this time.
Posted on Apr 28, 20:32 UTC
OT2 Europe - Platform Maintenance Jun 3, 19:00 - Jun 4, 00:00 UTC
We will be undergoing scheduled platform maintenance during this time. All services should remain accessible during the window with brief interruption at times.
[Ref#C1847931]
Posted on May 23, 16:11 UTC
CORESHARE NA Release deployment 22.2.2-hotfix1 Jun 4, 12:00-18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 19, 15:38 UTC
Scheduled - Core Share update. Service would not be accessible during this time generally.
May 19, 15:38 UTC
OT2 North America - Platform Maintenance Jun 11, 01:00-06:00 UTC
We will be undergoing scheduled platform maintenance during this time. All services should remain accessible during the window with brief interruption at times.
Posted on May 23, 12:36 UTC
1845851 - System Maintenance on 11 June 2022 Jun 11, 11:00-20:00 UTC
OpenText Fax2Mail EMEA, OpenText Production Messaging Notifications EMEA, OpenText Production Messaging/Fax EMEA, OpenText RightFax Connect EMEA will be undergoing maintenance on June 11, 2022 from 11:00 to 20:00. Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on May 12, 07:01 UTC
1808199 - System Maintenance on 13 June 2022 Jun 13, 14:00-18:00 UTC
Desktop Messaging BMS and Production Messaging BMS will be undergoing maintenance on 13 June 2022 from 14:00 to 18:00 GMT. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Posted on May 13, 19:12 UTC
Past Incidents
May 25, 2022
CORESHARE AU Release deployment 22.2.2
Completed - The scheduled maintenance has been completed.
May 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
May 2, 20:15 UTC
May 24, 2022

No incidents reported.

May 23, 2022
IM2973235: Backlog and Delays Reported for the US-Message Reach Service
Resolved - Clients were experiencing message delivery delays. The issue is now resolved. We appreciate your patience.
May 23, 22:56 UTC
Identified - Clients are experiencing message delivery delays. Teams are assembled and troubleshooting the issue. We appreciate your patience.
May 23, 21:08 UTC
Investigating - Clients are experiencing message delivery delays. Teams are assembled and troubleshooting the issue. We appreciate your patience.
May 23, 20:15 UTC
IM2972858 - ALLOY LENS North America Service Degradation
Resolved - OpenText Alloy and OpenText Lens were experiencing visibility delays in sending and receiving documents. The issue is now resolved. We appreciate your patience.
May 23, 13:14 UTC
Investigating - OpenText Alloy and OpenText Lens are currently experiencing visibility delays in sending and receiving documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
May 23, 12:01 UTC
May 22, 2022
1810406 - Software Maintenance on 22 May 2022
Completed - The scheduled maintenance has been completed.
May 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 UTC
Scheduled - Desktop Messaging BMS and Production Messaging BMS will be undergoing maintenance on 05/22/22 from 02:00 to 06:00. Intermittent service interruptions may occur throughout this timeframe.
May 6, 18:26 UTC
1837776 - Network Maintenance on 22 May 2022
Completed - The scheduled maintenance has been completed.
May 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 UTC
Scheduled - Core Archive, OT2 and Core for Supplier Exchange North America will be undergoing maintenance on May 22, 2022 from 02:00 to 06:00 GMT. Intermittent service interruptions are expected to occur throughout this timeframe.
May 2, 15:11 UTC
Cloud Fax services North America May 21st System Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 13:00 UTC
Scheduled - OpenText Fax2Mail Platform - Ashburn, OpenText Production Messaging/Fax - Ashburn, and OpenText RightFax Connect Platform – Ashburn will be undergoing maintenance on May 21, 2022 from 13:00 to May 22, 2022 01:00 GMT and will be unavailable during this time. Failover will be performed for Disaster/Recovery capable clients to ensure continuity of business throughout this period.
Apr 21, 19:48 UTC
May 21, 2022
May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
IM2970190: Visibility delays in LENS North America for the ALLOY Service
Resolved - Clients were experiencing visibility delays in sending and receiving documents. The issue is now resolved. We appreciate your patience.
May 18, 22:48 UTC
Update - Clients were experiencing visibility delays in sending and receiving documents. Alloy transactions are processing as normal, however, there is a delay in publishing ALLOY transactions to LENS. Service is restored. We appreciate your patience.
May 18, 22:02 UTC
Monitoring - Clients were experiencing visibility delays in sending and receiving documents. Impacted services have been updated to reflect the actual services impacted. Alloy transactions are processing as normal, however, there is a delay in publishing ALLOY transactions to LENS. Service is restored. We appreciate your patience.
May 18, 20:59 UTC
Investigating - Clients are experiencing visibility delays in sending and receiving documents. Teams are assembled and troubleshooting the issue. We appreciate your patience.
May 18, 20:07 UTC
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
1842101 - Software Maintenance on 13 May 2022 for Europe
Completed - The scheduled maintenance has been completed.
May 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:01 UTC
Scheduled - OpenText XM Fax Cloud and OpenText XM SendSecure will be undergoing maintenance on 05/13/22 from 18:00 to 00:00. Service will be degraded during this timeframe.
May 6, 19:19 UTC
May 13, 2022
Core Archive India Regular Software Update - 22.2
Completed - The scheduled maintenance has been completed.
May 13, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
[Ref: C1838378]
May 2, 21:00 UTC
1842101 - Software Maintenance on 13 May 2022 for North America and Canada
Completed - The scheduled maintenance has been completed.
May 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 UTC
Scheduled - OpenText XM Fax Cloud and OpenText XM SendSecure will be undergoing maintenance on 05/13/22 from 00:00 to 06:00. Service will be degraded during this timeframe.
May 6, 19:20 UTC
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

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