OpenText Status

OpenText

Cloud Fax services may be experiencing service interruption

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 13:07 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 00:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 04, 2025 - 20:29 UTC

Investigating - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Dec 04, 2025 - 18:58 UTC

Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP

Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 02, 2025 - 20:41 UTC

Identified - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 01, 2025 - 19:45 UTC

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Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Portal Operational

Cloud Fax services APAC Degraded Performance

Desktop Messaging BMS Degraded Performance

XM SendSecure Operational

Cloud Fax services Europe Degraded Performance

Desktop Messaging BMS Degraded Performance

Fax Cloud Connect Degraded Performance

Fax2Mail Degraded Performance

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Degraded Performance

Desktop Messaging BMS Degraded Performance

Fax Cloud Connect Degraded Performance

Fax Cloud Connect - Ashburn Operational

Fax2Mail Degraded Performance

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture (capture.ot2.opentext.com) Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Collaboration for Engineering (xchange.us.opentext.com) Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management (coredam.us.opentext.com) Operational

Core for Capital Projects Operational

Core Journey (journey.us.opentext.com) Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

SecureMail Cloud Operational

Enterprise Cloud Operational

OEM Cloud Operational

Standard Cloud Operational

Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence (BrightCloud) Operational

Webroot by OpenText™ Operational

Core DNS Protection Operational

Core Endpoint Protection Operational

Core Security Awareness Training (WSAT) Operational

Unity - Thrust API Operational

Webroot Management Consoles Operational

Zix - Cybersecurity Operational

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Information Archive / ZCP Operational

Zix Archive Services - ZixArchive Operational

Zix CloudAlly Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix DNS Hosting Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Microsoft Office 365 Operational

Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational

Zix Support Infrastructure - Live Chat Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

IM3803808 and C2226527 Dec `6`, `2025` `01:00`-`05:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 13, 2025 - 19:02 UTC

Core US Database Maintenance scheduled for December 6, 2025 Dec `6`, `2025` `01:00`-`03:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 2025 - 00:51 UTC

Scheduled - We will be undergoing some database maintenance activities. Users will experience brief interruptions and degradation of services during this time
Nov 22, 2025 - 00:50 UTC

C2223984 - Network maintenance Dec `6`, `2025` `04:00`-`08:00` UTC

Services Affected:
• OpenText Liaison Webspan (Boeing Single-Tenant)
• OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable for 30 minutes at the beginning of the maintenance window.
Posted on Nov 06, 2025 - 05:02 UTC

Rescheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Maintenance rescheduled for 7 December 2025 Dec `7`, `2025` `12:00`-`16:00` UTC

Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland maintenance originally scheduled for 9 November 2025, has been rescheduled to 7 December 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220797
Posted on Nov 11, 2025 - 15:52 UTC

Server Backup Canada (Mississauga) System Maintenance scheduled for 8 December 2025 Dec `8`, `2025` `12:00`-`20:00` UTC

Server Backup Canada (Mississauga) will be undergoing system maintenance on 8 December 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233905
Posted on Dec 04, 2025 - 19:50 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 8 December 2025 Dec `8`, `2025` `16:00`-`20:00` UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 8 December 2025 from 16:00 to 20:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2226451
Posted on Nov 20, 2025 - 16:45 UTC

Server Backup US East (Boyers) System Maintenance scheduled for 9 December 2025 Dec `9`, `2025` `12:00`-`20:00` UTC

Server Backup US East (Boyers) will be undergoing system maintenance on 9 December 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233911
Posted on Dec 04, 2025 - 20:10 UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 9 December 2025 Dec `9`, `2025` `12:00`-`18:00` UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 9 December 2025 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233908
Posted on Dec 04, 2025 - 19:55 UTC

Core Endpoint Protection software maintenance scheduled beginning on 9 December 2025 Dec `9`, `2025` `17:00` - Dec `18`, `2025` `22:00` UTC

Core Endpoint Protection will be undergoing software maintenance beginning 9 December 2025, at 17:00 UTC and ending on 18 December 2025, at 22:00 UTC.

During this window, the endpoint agent system will update the WREDRS module to version 1.3.0.6. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts:

Tracking Number: C2231345
Posted on Dec 03, 2025 - 15:56 UTC

Server Backup US East (Ashburn) System Maintenance scheduled for 10 December 2025 Dec `10`, `2025` `12:00`-`23:59` UTC

Server Backup US East (Ashburn) will be undergoing system maintenance on 10 December 2025 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233912
Posted on Dec 04, 2025 - 20:15 UTC

Server Backup US West (Chandler) System Maintenance scheduled for 11 December 2025 Dec `11`, `2025` `12:00`-`23:59` UTC

Server Backup US West (Chandler) will be undergoing system maintenance on 11 December 2025 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233913
Posted on Dec 04, 2025 - 20:20 UTC

IM3791874 and C2225421 Dec `11`, `2025` `15:00`-`19:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 11, 2025 - 16:25 UTC

C2232150 - System maintenance Dec `11`, `2025` `21:00`-`23:00` UTC

Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Posted on Nov 27, 2025 - 19:02 UTC

C2232224 - Software maintenance Dec `14`, `2025` `02:00`-`08:00` UTC

Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Posted on Dec 02, 2025 - 14:55 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 15 December 2025 Dec `15`, `2025` `13:00`-`20:00` UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 15 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2226477
Posted on Nov 20, 2025 - 16:55 UTC

IM3817814 Dec `17`, `2025` `01:00`-`03:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2025 - 09:23 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 17 December 2025 Dec `17`, `2025` `13:00`-`20:00` UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 17 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2226484
Posted on Nov 20, 2025 - 16:50 UTC

Past Incidents

Dec 5, 2025

Unresolved incident: Cloud Fax services may be experiencing service interruption.

Dec 4, 2025

Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance

Resolved - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 19:41 UTC

Update - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 19:00 UTC

Monitoring - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 18:58 UTC

Update - The teams are actively investigating the performance issues. A node in the cluster has been restarted, and the investigation is ongoing to pinpoint the root cause of the slowness.
Dec 4, 17:54 UTC

Investigating - Opentext monitoring has alerted for Core Archive system slow down starting at 13:47 UTC, the teams have been assembled and are investigating the slow down.
Currently the systems performance is degraded.
Dec 4, 14:48 UTC

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Unresolved incident: Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP.

Dec 1, 2025

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation

Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 12:20 UTC

Update - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 11:19 UTC

Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. OpenText teams have identified a reoccurrence of the issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 10:19 UTC

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation

Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 08:25 UTC

Nov 30, 2025

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation

Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved; however, teams will continue monitoring. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:48 UTC

Update - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:23 UTC

Identified - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:20 UTC

Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing a service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 19:20 UTC

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

Core Collaboration for Engineering experienced an issue

Resolved - The following services experienced an issue which affected email functionality. The issue is now resolved. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 26, 17:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 15:10 UTC

Identified - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 26, 12:35 UTC

Update - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 26, 02:08 UTC

Update - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 23, 11:35 UTC

Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 23, 10:35 UTC

Zix - Customer Portal Archive/Zix Console loading issues

Resolved - This incident has been resolved.
Nov 26, 16:00 UTC

Update - We are continuing to monitor for any further issues.
Nov 24, 13:42 UTC

Monitoring - We have identified and resolve the issue which was causing errors in the portals. We are actively monitoring this further to ensure no further issues occur.
Nov 21, 19:55 UTC

Investigating - We are currently investigating an issue with the Customer Portal Archive section as well as our Zix Console loading issues. We have raised a High Severity issue on this and our teams are triaging. We will update once we have more information.
Nov 21, 13:23 UTC

Nov 25, 2025

Nov 24, 2025

Zix - LDAP imports not processing correctly

Resolved - This incident has been resolved.
Nov 24, 13:42 UTC

Monitoring - We have confirmed the issue in which some LDAP imports did not complete and caused users to inadvertently get deleted with the Customer Portal. We have rectified the issue and are monitoring current LDAP import plans to no further issues.
Nov 21, 19:52 UTC

Investigating - We are currently investigating an issue in which the Customer Portal user imports are not processing correctly. We have alerted our teams and are actively triaging this issue.
Nov 21, 14:19 UTC

IM3804622 and C2223950

Completed - The scheduled maintenance has been completed.
Nov 24, 07:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 21, 14:22 UTC

Nov 23, 2025

C2220437 - System maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 16:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 13:00 UTC

Scheduled - Services Affected: OpenText CSP (NA)

Impact: Service will be unavailable during the first 2 hours of this timeframe.
Oct 24, 19:01 UTC

Nov 22, 2025

OCP GCP-Canada Infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:01 UTC

Scheduled - We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Nov 7, 20:52 UTC

OCP GCP-Australia Infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 06:00 UTC

Scheduled - We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Nov 7, 20:51 UTC

OCP GCP-US Infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:00 UTC

Scheduled - We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Nov 7, 20:49 UTC

Nov 21, 2025

C2225543 - System Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 13:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 UTC

Scheduled - Services Affected:
- OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Nov 7, 18:16 UTC

Zix Customer Portal Interface - Customer Portal System Maintenance Scheduled for 21 November 2025

Completed - The scheduled maintenance has been completed.
Nov 21, 12:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 04:00 UTC

Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 21 November 2025 from 04:00 to 06:00 UTC. Service may experience periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.

Tracking Number: C2227881
Nov 20, 17:02 UTC

About This Site

Scheduled Maintenance

IM3803808 and C2226527 Dec 6, 2025 01:00-05:00 UTC

Core US Database Maintenance scheduled for December 6, 2025 Dec 6, 2025 01:00-03:00 UTC

C2223984 - Network maintenance Dec 6, 2025 04:00-08:00 UTC

Rescheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Maintenance rescheduled for 7 December 2025 Dec 7, 2025 12:00-16:00 UTC

Server Backup Canada (Mississauga) System Maintenance scheduled for 8 December 2025 Dec 8, 2025 12:00-20:00 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 8 December 2025 Dec 8, 2025 16:00-20:00 UTC

Server Backup US East (Boyers) System Maintenance scheduled for 9 December 2025 Dec 9, 2025 12:00-20:00 UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 9 December 2025 Dec 9, 2025 12:00-18:00 UTC

Core Endpoint Protection software maintenance scheduled beginning on 9 December 2025 Dec 9, 2025 17:00 - Dec 18, 2025 22:00 UTC

Server Backup US East (Ashburn) System Maintenance scheduled for 10 December 2025 Dec 10, 2025 12:00-23:59 UTC

Server Backup US West (Chandler) System Maintenance scheduled for 11 December 2025 Dec 11, 2025 12:00-23:59 UTC

IM3791874 and C2225421 Dec 11, 2025 15:00-19:00 UTC

C2232150 - System maintenance Dec 11, 2025 21:00-23:00 UTC

C2232224 - Software maintenance Dec 14, 2025 02:00-08:00 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 15 December 2025 Dec 15, 2025 13:00-20:00 UTC

IM3817814 Dec 17, 2025 01:00-03:00 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 17 December 2025 Dec 17, 2025 13:00-20:00 UTC

Past Incidents

IM3803808 and C2226527 Dec `6`, `2025` `01:00`-`05:00` UTC

Core US Database Maintenance scheduled for December 6, 2025 Dec `6`, `2025` `01:00`-`03:00` UTC

C2223984 - Network maintenance Dec `6`, `2025` `04:00`-`08:00` UTC

Rescheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Maintenance rescheduled for 7 December 2025 Dec `7`, `2025` `12:00`-`16:00` UTC

Server Backup Canada (Mississauga) System Maintenance scheduled for 8 December 2025 Dec `8`, `2025` `12:00`-`20:00` UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 8 December 2025 Dec `8`, `2025` `16:00`-`20:00` UTC

Server Backup US East (Boyers) System Maintenance scheduled for 9 December 2025 Dec `9`, `2025` `12:00`-`20:00` UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 9 December 2025 Dec `9`, `2025` `12:00`-`18:00` UTC

Core Endpoint Protection software maintenance scheduled beginning on 9 December 2025 Dec `9`, `2025` `17:00` - Dec `18`, `2025` `22:00` UTC

Server Backup US East (Ashburn) System Maintenance scheduled for 10 December 2025 Dec `10`, `2025` `12:00`-`23:59` UTC

Server Backup US West (Chandler) System Maintenance scheduled for 11 December 2025 Dec `11`, `2025` `12:00`-`23:59` UTC

IM3791874 and C2225421 Dec `11`, `2025` `15:00`-`19:00` UTC

C2232150 - System maintenance Dec `11`, `2025` `21:00`-`23:00` UTC

C2232224 - Software maintenance Dec `14`, `2025` `02:00`-`08:00` UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 15 December 2025 Dec `15`, `2025` `13:00`-`20:00` UTC

IM3817814 Dec `17`, `2025` `01:00`-`03:00` UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 17 December 2025 Dec `17`, `2025` `13:00`-`20:00` UTC