To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Note: ESM customers should continue to access SLA information from the System Health page.
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
US (archive.us.opentext.cloud) Prod - May 10, 2026 @0100-0500 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:23 UTC
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
NA (archive.na.opentext.com) Prod - May 10, 2026 @0300-0700 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:25 UTC
Scheduled -
The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Apr 20, 2026 - 10:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2026 - 03:01 UTC
Update -
The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 26, 2026 - 13:06 UTC
Scheduled -
On 19 April 2026 from 3:00 to 9:00 UTC a network maintenance has been scheduled that will affect these services: • Data Center Network Access • Electronic Data Interchange (EDI) • Interconnect Traffic • Messaging Services • OpenText Client Custom Applications • OpenText CSP • OpenText Document Capture and Management (DCM) • OpenText Enterprise Management Services (EMS) Cloud Services • OpenText Messaging Workflow • OpenText Trading Grid (Classic) • OpenText Trading Grid (Classic) using Shared Message Gateway (SMG) • OpenText Trading Grid (NA) • OpenText Trading Grid e-Invoicing • OpenText Trading Grid Intelligence • OpenText Trading Grid Messaging Service (TGMS) • OpenText Trading Grid Online (TGO) • OpenText WebEC • PCI Gateway • VPN Access
Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 17, 2026 - 14:39 UTC
Update -
Cloud Fax Services North America network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Apr 20, 2026 - 10:44 UTC
Scheduled -
Cloud Fax Services North America network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Apr 20, 2026 - 10:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2026 - 03:00 UTC
Update -
The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 26, 2026 - 13:09 UTC
Scheduled -
Cloud Fax Services North America will be undergoing network maintenance on 19 April 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 17, 2026 - 13:09 UTC
All services will be unavailable during this maintenance.
CA (archive.ca.opentext.cloud) Prod - May 10, 2026 @0500-0900 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:26 UTC
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
DE2(archive.de2.opentext.cloud) Prod - May 10, 2026 @1400-1800 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:28 UTC
All services will be unavailable during this maintenance.
EU (archive.opentext.eu) Prod - May 10, 2026 @1400-1800 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:30 UTC
Fax2Mail and Production Messaging will be undergoing network maintenance on 10 May 2026 from 16:00 to 20:00 UTC.
Service will be degraded during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 24 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2270055 Posted on
Apr 10, 2026 - 19:40 UTC
Core Messaging Europe will be undergoing network maintenance on 10 May 2026 from 16:00 to 20:00 UTC.
Service will be degraded during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 24 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2270055 Posted on
Apr 10, 2026 - 04:58 UTC
All services will be unavailable during this maintenance.
CH (archive.emea.opentext.com) Prod - May 10, 2026 @1600-2000 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:29 UTC
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
IN (archive.in.opentext.cloud) Prod - May 10, 2026 @1630-2030 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:30 UTC
All services will be unavailable during this maintenance.
DE (archive.de.opentext.cloud) Prod - May 10, 2026 @1800-2200 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC Posted on
Apr 17, 2026 - 18:27 UTC
Details On May 11, 2026, between 01:00 and 05:00 GMT, OpenText will disable FTP (port 21) on all production endpoints to enhance security and prevent unencrypted file transfers.
Impact After FTP (port 21) is disabled, any services, scripts, or client connections still using port 21 will fail.
Action required Transition all file transfer connections to SFTP (port 22) immediately.
More information For more information, please contact us through the customer portal and reference ticket number C2275428. Posted on
Apr 13, 2026 - 16:44 UTC
After 13 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) Biz service via bizlinkb11.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 10, 2026 - 06:05 UTC
On 16 May 2026, from 00:00 to 12:00 UTC a system maintenance has been scheduled that will affect these services in the Cloud Fax services North America region: - Fax Cloud Connect - Fax2Mail - Production Messaging
Service will be degraded during this timeframe.
Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.
Tracking Number: C2281095 Posted on
Apr 23, 2026 - 21:33 UTC
The Desktop Messaging BMS network maintenance scheduled for 16 May 2026 from 10:00 to 14:00 UTC has been rescheduled to 16 May 2026 from 12:00 to 16:00 UTC. We appreciate your patience.
Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Verify transaction processing and delivery and resend any missing transactions after the change window has concluded.
Tracking Number: C2253591 Posted on
Mar 18, 2026 - 04:03 UTC
Impact: Clients will experience one or two brief service interruptions, each lasting up to approximately 90 seconds, during this timeframe. Posted on
Apr 23, 2026 - 20:46 UTC
Service will be unavailable during this timeframe.
May 04, 2026 - 13:13 UTC
Scheduled -
The database maintenance scheduled for 5 April 2026, from 16:00 to 18:00 GMT has been rescheduled to 17 May 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.
Update -
The urgent maintenance scheduled for 5 April 2026 from 16:00 to 18:00 GMT has been rescheduled to 17 May 2026, from 16:00 to 18:00 GMT. Service will be unavailable during this timeframe.
Tracking Number: C2261316
Apr 03, 2026 - 18:02 UTC
Update -
The urgent maintenance originally scheduled for 29 March 2026 from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 5 April 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.
Tracking Number: C2261316
Mar 18, 2026 - 19:31 UTC
Services affected: OpenText Legacy EasyLink ICCNET - EDIINT - Production
Impact: After 19 May 2026, at 14:00 GMT, customers and their trading partners may be unable to securely connect to the production ICCNET - EDIINT service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
May 01, 2026 - 16:08 UTC
After 20 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) via web.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 20, 2026 - 04:33 UTC
After 21 May 2026, customers and their trading partners may be unable to securely connect to production ANI Webservice services via gw.anionline.com if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 22, 2026 - 02:07 UTC
Impact: After 21 May 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS via bizlinkb12.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 22, 2026 - 13:00 UTC
VPN Access will be undergoing hardware maintenance on 22 May 2026 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2278567 Posted on
Apr 22, 2026 - 14:12 UTC
Core Platform - OpenText Directory Services EU will be undergoing urgent maintenance on 24 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2255064 Posted on
May 05, 2026 - 15:11 UTC
Services affected: Inovis Managed Services RosettaNet (Grid Talk) - Production
Impact: After 27 May 2026, customers and their trading partners may be unable to securely connect to the production Inovis Managed Services RosettaNet (Grid Talk) service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 27, 2026 - 17:14 UTC
Impact: After 29 May 2026, customers and their trading partners may be unable to securely connect to production EMR-Link service via emr-link.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 29, 2026 - 03:03 UTC
Liaison Alloy NA and Alloy TaaS will undergo system maintenance on 31 May 2026, from 02:00 to 06:00 UTC. Service will be unavailable during this timeframe.
Please refrain from any transaction activity during the maintenance window. After the maintenance window, verify transaction processing and delivery, and resend any failed transactions
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2283008 Posted on
May 01, 2026 - 13:05 UTC
We will be undergoing infrastructure maintenance activities during this time. All services will be unavailable for the duration of the maintenance Posted on
Apr 22, 2026 - 13:35 UTC
On 31 May 2026 from 16:00 to 20:00 UTC a network maintenance has been scheduled that will affect these services:
• OpenText EasyLink GMS (EMEA) • OpenText EDI SERVICES - IBP • OpenText Production Messaging (EMEA)
Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2277976 Posted on
Apr 30, 2026 - 17:11 UTC
Services affected: Odette File Transfer Protocol (OFTP) V2 - Production OFTP2: oftp2.tradinggrid.gxs.com SSID O0177GXSTRADINGX05GTGRID1
Impact: After 31 May 2026, customers and their trading partners may be unable to securely connect to production Odette File Transfer Protocol (OFTP) V2 via Secure OFTP2 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 30, 2026 - 17:26 UTC
On 31 May 2026 from 16:00 to 20:00 UTC a network maintenance has been scheduled that will affect these services: Cloud Fax services Europe - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging
Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2277976 Posted on
Apr 30, 2026 - 16:58 UTC
After 3 June 2026, customers and their trading partners may be unable to securely connect to production OpenText B2B Integration Enterprise service via https://as2bizlinkpfs.opentext.cloud/ipnet/as2 and https://bizlinkpfs.opentext.cloud if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
May 04, 2026 - 05:16 UTC
Services affected: OpenText Managed Services (MS) Shared Message Gateway (SMG) - Production https://pweb.ms.gxs.com SSH/SFTP and HTTP connections are not affected.
Impact: After 3 June 2026, customers and their trading partners may be unable to securely connect to production OpenText MS SMG via pweb.ms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 30, 2026 - 08:44 UTC
On June 7, 2026, from 02:00 to 06:00 UTC, OpenText will perform a software upgrade to the latest version for AS2A Americas. At the same time, Apache Tomcat will be upgraded from version 7 to 9.
During the maintenance window: The AS2A Americas service will be degraded during the first one hour and thirty minutes of the maintenance window, from 02:00 to 03:30 UTC.
After the maintenance window: Customers whose AS2 software does not support connecting to Apache Tomcat 9 will experience failed client requests resulting in HTTP 400 Bad Request errors.
Please reference the customer advisory email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
May 05, 2026 - 16:41 UTC
Completed -
The scheduled maintenance has been completed.
May 8, 19:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 15:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
SG (archive.sg.opentext.cloud) Prod - May 8, 2026 @1530-1930 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:22 UTC
Completed -
The scheduled maintenance has been completed.
May 8, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
JP (archive.jp.opentext.cloud) Prod - May 8, 2026 @1330-1730 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:21 UTC
Resolved -
We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused.
Incident #: IM3923012
May 8, 17:08 UTC
Investigating -
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information.
Completed -
The scheduled maintenance has been completed.
May 8, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 11:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
AU (archive.au.opentext.cloud) Prod - May 8, 2026 @1100-1500 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:19 UTC
After 8 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Liaison DXP services via https://*.uat.liaison.com if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 9, 02:44 UTC
Resolved -
This incident has been resolved.
May 8, 12:58 UTC
Update -
Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
May 7, 15:32 UTC
Investigating -
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing. Tracking Number: IM3922293
May 7, 15:31 UTC
Resolved -
Frankfurt EU28 was experiencing functionality issue. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3922789
May 8, 09:51 UTC
Update -
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3922789
May 8, 09:35 UTC
Investigating -
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Resolved -
Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.
May 7, 20:04 UTC
Identified -
The issue has been identified and a fix is being developed. Thank you for your patience.
Apr 29, 20:06 UTC
Update -
The teams are still in the effort of troubleshooting the issue. We appreciate your patience.
Ticket: IM3914775
Apr 27, 14:46 UTC
Investigating -
Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Resolved -
The Core Archive UAE is currently operational, available and stable.
May 7, 18:28 UTC
Investigating -
The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time. We continue to monitor regional conditions in the Middle East, and other services remain stable at this time. We will provide additional updates if there are any meaningful changes. If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel
Apr 30, 11:42 UTC
Impact: After 7 May 2026, customers and their trading partners may be unable to securely connect to ADX Desktop/Webaccess via https://web.adx.net if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 3, 08:47 UTC
Completed -
The scheduled maintenance has been completed.
May 7, 11:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 UTC
Scheduled -
Core Management Console will undergo system maintenance on 7 May 2026, from 07:00 to 11:00 UTC. Service will be unavailable for the first hour of the maintenance window. After that, you may notice brief interruptions when accessing the console.
Completed -
The scheduled maintenance has been completed.
May 6, 17:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 17:00 UTC
Scheduled -
Frankfurt EU28 will be undergoing urgent maintenance on 6 May 2026 from 17:00 to 18:00 UTC. Brief intermittent service interruptions affecting only the UCMDB service are expected to occur during this timeframe.
After 6 May 2026, customers and their trading partners may be unable to securely connect to Pre-Production AS2A via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 6, 07:44 UTC
After 5 May 2026, customers and their trading partners may be unable to securely connect to production EMEA Managed Services Shared Message Gateway via web.smg.ms1.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 3, 05:49 UTC
Completed -
The scheduled maintenance has been completed.
May 4, 08:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 19:00 UTC
Scheduled -
The managed services maintenance originally planned for 3 May 2026 from 16:00 to 18:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Completed -
The scheduled maintenance has been completed.
May 4, 08:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:00 UTC
Scheduled -
The managed services maintenance originally planned for 3 May 2026 from 16:00 to 18:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Completed -
The scheduled maintenance has been completed.
May 3, 21:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:00 UTC
Scheduled -
The database maintenance scheduled for 26 April 2026, from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 3 May 2026, from 16:00 to 19:00 GMT. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
May 3, 18:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:01 UTC
Scheduled -
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Completed -
The managed services maintenance originally planned for 3 May 2026 from 16:00 to 18:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2271678
May 3, 18:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:01 UTC
Scheduled -
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Completed -
The managed services maintenance originally planned for 3 May 2026 from 16:00 to 18:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2271647
May 3, 18:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:02 UTC
Scheduled -
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Completed -
The scheduled maintenance has been completed.
May 3, 16:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 05:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Production p10ftps.tgms.gxs.com:6636
Impact: After 3 May 2026, customers and their trading partners may be unable to securely connect to OpenText TGMS using FTPS service via p10ftps.tgms.gxs.com:6636 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 2, 13:03 UTC
Completed -
The scheduled maintenance has been completed.
May 3, 16:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:02 UTC
Scheduled -
OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) - Production
p11oftp.tgms.gxs.com
After 3 May 2026 customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) service via p11oftp.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 9, 03:17 UTC
Completed -
The scheduled maintenance has been completed.
May 3, 16:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:01 UTC
Scheduled -
Services affected: Odette File Transfer Protocol (OFTP) - Production pmsggwy.eu.gxs.com SSID: OEDI-EXPRESS
Impact: After 3 May 2026, customers and their trading partners may be unable to securely connect to production Odette File Transfer Protocol (OFTP) via pmsggwy.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 1, 11:06 UTC
Details On May 2, 2026, the BMS Portal will be upgraded from version 22.3 to version 25.2. The 25.2 release introduces a range of enhancements focused on improving usability, simplifying login management, expanding reporting functionality, and addressing previously reported issues. Together, these improvements increase user efficiency, enhance navigation, and provide greater flexibility for both administrators and end users.
Improved usability • Enhanced page navigation across multiple screens, including selectable and custom row counts. • Improved search screens with better pagination and downloadable results. • Embedded Customer Search enables lookup by name or number, with support for parent/child account selection. • New Services tab adds in portal fax sending for eligible users.
Simplified login management • Unified Manage Logins menu replaces Add/View/Modify menus. • Expanded login search filters (status, user type, last login, date ranges, customer hierarchy). • Login search results can be downloaded or emailed. • Streamlined login creation with customer and child-account selection. • New user types introduced to support reseller and end user fax capabilities.
Expanded reporting capabilities • New Generic BMS + CustBuf scheduled report. • Reports can be generated as clean CSV files without section headers. • Time zone handling for scheduled reports was corrected and expanded to global time zones.
Issue Fixes and Enhancements • Fixed report reset and log search bugs. • Expanded field limits and added missing report data (e.g., Caller ID). • Improved filtering for Reserved Number Inventory.
Completed -
The scheduled maintenance has been completed.
May 1, 12:14 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:00 UTC
Scheduled -
Server Backup US West (Chandler) will be undergoing system maintenance on 30 April 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Resolved -
Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3918126
May 1, 07:57 UTC
Update -
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3918126
May 1, 01:00 UTC
Update -
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3918126
Apr 30, 17:20 UTC
Update -
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3918126
Apr 30, 16:25 UTC
Update -
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3918126
Apr 30, 15:20 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 30, 14:19 UTC
Identified -
A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution.
Resolved -
Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. The issue is now resolved. We appreciate your patience.
Apr 30, 18:09 UTC
Monitoring -
Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.
Apr 30, 17:14 UTC
Update -
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 16:31 UTC
Investigating -
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 15:17 UTC
Resolved -
Core Capture for SAP® Solutions EU experienced intermittent issues. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 17:55 UTC
Update -
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.
Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 17:00 UTC
Monitoring -
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.
Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 16:02 UTC
Update -
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917984
Apr 30, 15:30 UTC
Investigating -
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Apr 30, 16:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 16, 02:56 UTC
Scheduled -
Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 30 April 2026 from 00:00 to 04:00 UTC. Service will be unavailable for 20 minutes at the beginning of this timeframe.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Completed -
The scheduled maintenance has been completed.
Apr 30, 13:21 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 UTC
Scheduled -
Core Fax – US will be undergoing network maintenance on 30 April 2026 from 00:00 to 4:00 UTC. Service will be unavailable for 20 minutes at the beginning of the maintenance window.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Completed -
The scheduled maintenance has been completed.
Apr 30, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 02:30 UTC
Scheduled -
Core Signature will be undergoing release maintenance on 30 April 2026 from 02:30 to 04:30 UTC. While we do not expect any outage or degraded service during this time, you may experience some degradation.
Completed -
The scheduled maintenance has been completed.
Apr 30, 00:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 12:00 UTC
Scheduled -
Server Backup US East (Ashburn) will be undergoing system maintenance on 29 April 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 29, 22:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:00 UTC
Scheduled -
Core Fax – Europe and XM Send Secure will be undergoing network maintenance on 29 April 2026 from 18:00 to 22:00 UTC. Service will be unavailable for 20 minutes at the beginning of this timeframe.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Completed -
The scheduled maintenance has been completed.
Apr 29, 22:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 14:00 UTC
Scheduled -
Core Fax-AU will be undergoing network maintenance on 29 April 2026 from 14:00 to 18:00 UTC. Service will be unavailable for 20 minutes at the beginning of the maintenance window.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Completed -
The scheduled maintenance has been completed.
Apr 29, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 16:00 UTC
Scheduled -
Core Signature will be undergoing release maintenance on 29 April 2026 from16:00 to 18:00 UTC. While we do not expect any outage or degraded service during this time. You may experience some degradation.
Resolved -
Core Secure Access experienced an issue with email delays from noreply@cloud.opentext.com. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917402
Apr 29, 15:35 UTC
Investigating -
Core Secure Access is currently experiencing an issue. Emails from noreply@cloud.opentext.com, including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917402
Apr 29, 13:32 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 14:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 14:00 UTC
Scheduled -
MailStore Cloud will be undergoing software maintenance on 29 April 2026 from 14:00 to 16:00 UTC. Service will be unavailable during this timeframe.
Resolved -
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 23:31 UTC
Identified -
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams have identified the issue and are working to restore communications. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 21:51 UTC
Update -
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 19:36 UTC
Update -
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3916953
Apr 28, 19:24 UTC
Investigating -
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Apr 28, 20:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 28, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 12:01 UTC
Scheduled -
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 28 April 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 28, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 12:00 UTC
Scheduled -
Server Backup US East (Boyers) will be undergoing system maintenance on 28 April 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 28, 19:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 15:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Pre-production b10ftps.tgms.gxs.com
Impact: After 28 April 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS using FTPS via b10ftps.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 27, 14:10 UTC
Resolved -
Developer Experience - Thrust API Bundle experienced login failures. The issue is now resolved. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 22:43 UTC
Update -
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 21:34 UTC
Update -
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 20:34 UTC
Monitoring -
Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: 61694550
Apr 27, 18:34 UTC
Investigating -
Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Apr 27, 20:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 12:00 UTC
Scheduled -
Server Backup Canada (Mississauga) will be undergoing system maintenance on 27 April 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 26, 22:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 02:00 UTC
Scheduled -
Services Affected: Inovis Managed Services Biz Mapper / Biz Transformation
Impact: Service performance will be degraded for the duration of the maintenance window. In addition, some customers will experience a full service outage during the first two hours.
Customer Action: Please avoid conducting transactions during this maintenance window. Any transactions submitted during this window may need to be reprocessed afterward.
Mar 26, 19:39 UTC
Completed -
The scheduled maintenance has been completed.
Apr 26, 20:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 13:00 UTC
Scheduled -
Cloud Fax services will be undergoing system maintenance on 25 April 2026 from 13:00 to 26 April 2026 01:00 UTC. Service will be degraded during this timeframe.
Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.
Completed -
The scheduled maintenance has been completed.
Apr 26, 19:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 16:00 UTC
Update -
The managed services maintenance scheduled for 12 April 2026, from 16:00 to 18:00 UTC, has been rescheduled to 26 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242874
Mar 26, 14:31 UTC
Scheduled -
The managed services maintenance originally scheduled for 8 March 2026 from 17:00 to 19:00 UTC has been rescheduled to 12 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 26, 19:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 16:01 UTC
Update -
The managed services maintenance scheduled for 12 April 2026, from 16:00 to 18:00 UTC, has been rescheduled to 26 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242879
Mar 26, 15:01 UTC
Scheduled -
The managed services maintenance originally scheduled for 8 March 2026 from 17:00 to 19:00 UTC has been rescheduled to 12 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 26, 10:57 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 07:00 UTC
Scheduled -
Services Affected: • OpenText Lens for ANI • OpenText Lens for DXP • OpenText Lens for Liaison VAN
Impact: Intermittent service interruptions are expected to occur throughout this timeframe. Visibility updates will be delayed throughout the whole change window.
Apr 23, 17:53 UTC
Impact: Service will be degraded during this timeframe.
Customer Action: During the maintenance window, please ensure your standard EDI retry and AS2/SFTP reconnection settings are enabled. To minimize potential reprocessing, OpenText recommends postponing large or high-volume file transfers until after the maintenance window; no endpoint, URL, or credential changes are required. If delays continue more than 15 minutes after the window ends, or if you experience ongoing disruption, please contact OpenText Support and reference tracking number, C2276163.
Apr 23, 19:38 UTC
Resolved -
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved.
We appreciate your patience.
Tracking Number: IM3915342
Apr 25, 22:49 UTC
Investigating -
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages.
Teams are currently assembled and working to resolve the issue.
Completed -
The scheduled maintenance has been completed.
Apr 25, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 16:00 UTC
Scheduled -
The service is expected to remain accessible during this time, though brief interruptions may occur. This activity is in preparation for the Core Share US Software Release 26.2.1 deployment scheduled for April 30.
Apr 16, 19:10 UTC
Completed -
The scheduled maintenance has been completed.
Apr 25, 16:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:00 UTC
Scheduled -
IOT/IDM Messaging will be undergoing release maintenance on 25 April 2026 from 12:00 to 16:00 UTC. We do not expect any outage or degraded service.