OpenText
ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent on 14 July 2025, or if there are any significant updates, whichever comes first.

Tracking Number: IM3736989
Jul 11, 2025 - 19:30 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. Updates for this issue will be sent if there are any significant updates. We appreciate your patience.

Tracking Number: IM3736989
Jul 10, 2025 - 18:55 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3736989
Jul 10, 2025 - 15:56 UTC
Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience

Tracking Number: IM3736989
Jul 10, 2025 - 14:57 UTC
Investigating - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience

Tracking Number: IM3736989
Jul 10, 2025 - 13:55 UTC

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Aviator IoT Operational
B2B Connect Operational
Carbonite® Backup for Microsoft 365 Operational
Carbonite® Backup for Microsoft 365 - Australia East (New South Wales) Operational
Carbonite® Backup for Microsoft 365 - Canada Central (Toronto) Operational
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Cloud Fax services APAC Operational
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XM SendSecure Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
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MyPortal Operational
Production Messaging Operational
REST API Operational
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XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
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MyPortal Operational
Production Messaging Operational
REST API Operational
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Core Journey Operational
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Core Platform - Eventing Operational
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Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
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Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
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Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Communications Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Eventing Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) ? Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) ? Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Collaboration Access Operational
Core EDR/MDR Operational
Core Endpoint Backup Operational
Core Endpoint Backup Blue Vault Operational
Core Endpoint Backup Protect Vault Operational
Core Endpoint Backup Red-APAC Vault Operational
Core Endpoint Backup Red-AU Vault Operational
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Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
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Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
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Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
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Alloy NA Operational
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MailStore Operational
MailStore Cloud Operational
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ProviderLink Operational
Recover Operational
Replication - North America Operational
Server Backup Operational
Server Backup Canada Operational
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Unity - Thrust API Operational
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Zix - Cybersecurity Degraded Performance
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
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Zix DNS Hosting Operational
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Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Degraded Performance
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025 Jul 13, 2025 01:00-03:00 UTC

Update - The maintenance originally scheduled for 13 July 2025 from 03:00 to 05:00 UTC has been rescheduled to 13 July 2025 from 01:00 to 03:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 23, 2025 - 17:02 UTC
Scheduled - The maintenance originally scheduled for 27 April 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 13 July 2025 from 03:00 to 05:00 UTC.

- Core Capture
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Eventing
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Metadata (cms.us.opentext.com)
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Life Sciences Smart View Preview
- Signature Service – Thrust API
- Core Archive for SAP® Solutions - US (archive.us.opentext.cloud)
- Core Share - US
- Core Signature add-on for Core Share - US
- Core Signature add-on for Content Suite Platform/xECM - US
- Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 13, 2025 - 17:00 UTC

Core Share (AU) - Security Updates Jul 14, 2025 14:00-17:00 UTC

Core Share (AU) will be undergoing some security updates on July 14, 2025 from 14:00 to 17:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:45 UTC

Core Share (CA) - Security Updates Jul 15, 2025 02:00-05:00 UTC

Core Share (CA) will be undergoing some security updates on July 15, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:47 UTC

Core Share (EU) - Security Updates Jul 15, 2025 20:00-23:00 UTC

Core Share (EU) will be undergoing some security updates on July 15, 2025 from 20:00 to 23:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:49 UTC

Core Share (US) - Security Updates Jul 16, 2025 02:00-05:00 UTC

Core Share (US) will be undergoing some security updates on July 16, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:51 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul 19, 2025 14:00 - Jul 20, 2025 02:00 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) system maintenance on 19 July 2025, 14:00 to 02:00 UTC on 20 July 2025. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2181554
Posted on Jun 25, 2025 - 18:36 UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul 20, 2025 03:00-11:00 UTC

The maintenance scheduled for 8 September 2024 from 03:00 to 11:00 UTC has been rescheduled to 20 July 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Tracking Number: C2031295
Posted on Jun 20, 2025 - 20:02 UTC

Cloud Fax services North America Software Maintenance scheduled for 9 August 2025 Aug 9, 2025 01:00-13:00 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing software maintenance on 9 August 2025 from 01:00 to 13:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2186690
Posted on Jul 10, 2025 - 20:00 UTC
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Threat Intelligence experienced an issue.
Resolved - Threat Intelligence experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3737030
Jul 11, 15:52 UTC
Update - Threat Intelligence experienced an issue. Service remains restored. An additional monitoring is ongoing to ensure stability. We appreciate your patience.

Updates will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 12:51 UTC
Monitoring - Threat Intelligence experienced an issue. Service remains restored. An additional monitoring is ongoing to ensure stability. We appreciate your patience.

Updates will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 10:01 UTC
Threat Intelligence experienced an issue.
Resolved - Threat Intelligence experienced an issue, which has now been resolved. We appreciate your patience.

Tracking Number: IM3737030
Jul 11, 09:39 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 06:09 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 03:09 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 10, 23:48 UTC
Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 10, 20:53 UTC
Monitoring - Threat Intelligence experienced an issue. Service has been restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 10, 17:52 UTC
Investigating - Threat Intelligence is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3737030
Jul 10, 16:50 UTC
Jul 10, 2025
Zix - Microsoft 365 Service Incident
Resolved - This incident has been resolved.
Jul 10, 20:18 UTC
Monitoring - Update from Microsoft:

The configuration change has fully saturated in all affected infrastructure. Microsoft verified that the service is healthy by monitoring telemetry and confirming resolution with previously affected customers.
Jul 10, 19:49 UTC
Identified - Update from Microsoft:

Microsoft begun a broad expedited deployment of the configuration change across all affected infrastructure. They expect most impacted users will experience relief within the next two hours, as the fix saturates the environment. They are closely monitoring service health telemetry to ensure the recovery continues as expected. They understand how impactful incidents of this type can be for your organization, and they are continuing to open any additional workstreams to expedite recovery and restore availability.
Jul 10, 16:39 UTC
Investigating - Microsoft Service Incident - EX1112414

Scope of impact:
Users attempting to access their Exchange Online mailbox using any connection methods may be impacted.

Preliminary root cause:
A recent service update to an authentication component is unintentionally preventing access for a subset of users, resulting in intermittent service unavailability.

More info:
Impacted connection methods include, but may not be limited to:
- Representational State Transfer (REST) API
- Outlook on the web
- Exchange ActiveSync (EAS)
- Messaging API (MAPI)

Update:
Microsoft is continuing to apply the configuration changes to fix the underlying problem and completing additional validation efforts to ensure authentication components are properly configured. In parallel to the current deployment of the configuration change fix, they are reviewing options to leverage an expedited deployment methodology in regions which are experiencing the highest levels of impact to provide the most effective relief where possible.
Jul 10, 15:08 UTC
Cloud Fax Services were experiencing service unavailability.
Resolved - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Document and visibility backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 02:11 UTC
Update - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 01:12 UTC
Monitoring - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is now restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 00:12 UTC
Update - Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Jul 9, 23:29 UTC
Investigating - Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Jul 9, 23:12 UTC
Jul 9, 2025
ZixPortals utilizing SMS Authentication experienced an issue.
Resolved - ZixPortals utilizing SMS authentication have experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3734747
Jul 9, 11:26 UTC
Update - ZixPortals utilizing SMS authentication have experienced a reoccurrence of the issue. Login functionality continues to be available to all customers. However, limited SMS-based MFA functionality has been implemented as the system is being monitored.

Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747
Jul 8, 21:12 UTC
Update - ZixPortals utilizing SMS authentication have experienced a recurrence of the issue. At this time, the service remains degraded, and our teams are actively working toward a resolution.

Login functionality is currently available to all customers. However, users are unable to log in using SMS-based MFA. We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747
Jul 8, 15:25 UTC
Update - ZixPortals utilizing SMS Authentication have experienced a recurrence of the issue. At this time, service remains unavailable, and our teams are actively working toward resolution.

We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747
Jul 8, 13:58 UTC
Update - ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service remains restored and will be monitored for the next 24 hours. Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747
Jul 7, 20:45 UTC
Update - ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service is now restored and is being monitored. We appreciate your patience.

The tracking number has been updated to reflect the new ticket number for this incident.

Tracking Number: IM3734747
Jul 7, 20:30 UTC
Monitoring - ZixPortals utilizing SMS Authentication experienced an issue. Service has been restored and is now being validated. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 16:29 UTC
Update - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 15:40 UTC
Update - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 14:42 UTC
Investigating - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 13:42 UTC
Core Endpoint Backup Red-CA Vault Maintenance scheduled for 8 July 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 UTC
Scheduled - Core Endpoint Backup Red-CA Vault will be undergoing a planned upgrade maintenance on 8 July 2025, from 21:00 to 01:00 UTC on 9 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:11 UTC
Jul 8, 2025
Cloud Fax services North America were experiencing a degradation in service.
Resolved - Cloud Fax VPN customers accessing our Primary site in North America were experiencing a degradation in service. Document backlogs have been cleared at 23:05 GMT on July 8, 2025. The issue is now resolved.

Tracking Number: IM3735528
Jul 8, 23:29 UTC
Jul 7, 2025
Zix - Hosted Exchange (HEX) - OWA Error
Resolved - This incident has been resolved.
Jul 7, 20:23 UTC
Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731388
Jul 7, 14:50 UTC
Update - Hosted Exchange (HEX) is currently experiencing an issue for some remaining impacted mailboxes. Teams are currently assembled and continuing the work to resolve the issue for those mailboxes. We appreciate your patience.
Tracking Number: IM3731388
Jul 4, 17:06 UTC
Update - Hosted Exchange (HEX) is currently experiencing an issue for some remaining impacted mailboxes. Teams are currently assembled and continuing the work to resolve the issue for those mailboxes. We appreciate your patience.
Tracking Number: IM3731388
Jul 3, 15:36 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 2, 17:31 UTC
Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731388
Jul 1, 19:05 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 1, 18:33 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025
Core Signature Database Maintenance scheduled for 05 July 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 02:00 UTC
Scheduled - Core Signature will be undergoing database maintenance on 5 July 2025 from 02:00 to 06:00 UTC. While this is not a complete outage for each region, there will be a 10 minute or less outage in each reason during this window as the databases will be restarted throughout the maintenance window.


Tracking Number: C2181507
Jun 25, 13:00 UTC
Jul 4, 2025
OpenText Core DNS Protection was experiencing DNS resolution failures
Resolved - OpenText Core DNS Protection was experiencing DNS resolution failures. The issue is now resolved. We appreciate your patience.
Jul 4, 01:15 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Webroot by OpenText™ - Core DNS Protection
Jul 3, 22:22 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. We appreciate your patience.
Jul 3, 21:23 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The product team is currently assembled and is looking to roll back the upgraded version which may resolve the issue. We appreciate your patience.
Jul 3, 20:18 UTC
Investigating - We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.
Jul 3, 17:22 UTC
Core Endpoint Backup Red-US Vault Maintenance scheduled for 3 July 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 UTC
Scheduled - Core Endpoint Backup Red-US Vault will be undergoing a planned upgrade maintenance on 3 July 2025, from 21:00 to 01:00 UTC on 4 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:09 UTC
Jul 3, 2025
Core Endpoint Backup Blue Vault Maintenance scheduled for 2 July 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC
Scheduled - Core Endpoint Backup Blue Vault will be undergoing a planned upgrade maintenance on 2 July 2025, from 21:00 to 01:00 UTC on 3 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:07 UTC
Jul 2, 2025
ZixPortal Users cannot authenticate/setup SMS
Resolved - ZixPortals experienced an issue with communicating with our SMS provider. Users were not able to authenticate using SMS to gain access to the ZixPortal systems. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3732163
Jul 2, 21:56 UTC
Investigating - ZixPortals are currently experiencing an issue communicating with the SMS system. Users of ZixPortal will not be able to authenticate using SMS at this time. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3732163
Jul 2, 20:34 UTC
Zix Encryption Services experienced an issue.
Resolved - Zix Encryption Services experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 21:03 UTC
Monitoring - Encryption services experienced an issue with encrypting and queuing messages. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 21:02 UTC
Investigating - Encryption services are currently experiencing an issue with encrypting/queuing messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 19:57 UTC
Zix - Secure Cloud Portal - Hosted Exchange (HEX) Settings Page Error
Resolved - This incident has been resolved.
Jul 2, 16:41 UTC
Monitoring - Zix - Secure Cloud Portal experienced an error message when attempting to view Hosted Exchange (HEX) settings for users. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731404
Jul 1, 21:55 UTC
Investigating - Zix - Secure Cloud Portal is currently experiencing an error message when attempting to view Hosted Exchange (HEX) settings for users. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731404
Jul 1, 19:10 UTC
Jul 1, 2025
Core Endpoint Backup Red-APAC Vault Maintenance scheduled for 1 July 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 UTC
Scheduled - Core Endpoint Backup Red-APAC Vault will be undergoing a planned upgrade maintenance on 1 July 2025, from 18:00 to 22:00 UTC.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 19:57 UTC
Jun 30, 2025
Zix Cybersecurity - Zix Cloud Ally Backup - Restore Jobs not finishing
Resolved - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. The issue is now resolved. We appreciate your patience.

Tracking Number: 250626-001248
Jun 30, 11:10 UTC
Monitoring - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: 250626-001248
Jun 27, 12:05 UTC
Identified - Zix CloudAlly Backup services is currently experiencing an issue with its restore jobs not finishing. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: Oracle Ticket 250626-001248
Jun 26, 19:28 UTC
Jun 29, 2025
Zix Encryption Services - ZixPortal Software Maintenance scheduled for 29 June 2025
Completed - The scheduled maintenance has been completed.
Jun 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 07:00 UTC
Scheduled - Zix Encryption Services - ZixPortal will be undergoing software maintenance on 29 June 2025 from 07:00 to 09:00 UTC. A brief service interruption may occur during this timeframe.

Customers who are signed on during the maintenance window may need to log in again to restore connection.

Tracking Number: C2177164
Jun 16, 18:17 UTC
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