OpenText
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Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud)
Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud)
Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe
Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Admin Center launch Sep 15, 2023 00:00-00:01 UTC
Scheduled - New Admin Center launch begins on September 15, 2023

Systems affected
• OpenText™ Core for Capital Projects
• OpenText™ Core Capture
• OpenText™ Core Capture for SAP® Solutions
• OpenText™ Core Capture for Salesforce®
• OpenText™ Core Content
• OpenText™ Core Case Management
• OpenText™ Core Signature
• OpenText™ Core for SAP® SuccessFactors®
• OpenText™ Core for Federated Compliance
• OpenText™ Core for Supplier Exchange V2
• OpenText™ Core Experience Insights
• OpenText™ Exstream™
• OpenText Exstream™ Cloud Production
• OpenText™ Developer Information Management Services
• OpenText Content Cloud™ for Life Sciences
• OpenText™ Life Sciences Express - Preview
• OpenText™ Life Sciences Smart View - Preview
• OpenText™ Life Sciences Smart View
• OpenText™ Leap SNAPody text

Details:
For the past 6 months, the new Admin Center has been available in preview mode to allow Administrators time to familiarize themselves with the new administrative interface and provide feedback before the official launch.

We are now ready to launch the new Admin Center beginning September 15, 2023. With the new Admin Center, Administrators can still access their application, administer multiple users, and connect to other systems plus benefit from the following improvements:
• User interface alignment with OpenText Core applications.
• Common tasks like configuring single sign-on or setting up API keys for third-party system integrations have been made easier.
• Dashboards that display key metrics such as storage and unique users.

Impact:
As we promote this change across different geographies from September 15, 2023, to September 21, 2023, Administrators using the old Admin Center will be automatically redirected to the new Admin Center. Administrators can switch to the new Admin Center before September 15 by clicking to select the New Admin Center from their profile menu.
There are several in-app guides to help Administrators familiarize themselves with the new Admin Center experience. If required, Administrators can revert to the classic Admin Center through their profile menu. However, this option will be removed in the future.

More information:
For more information, contact us through the My Support Portal.

Sep 13, 2023 - 13:42 UTC
CORESHARE AU Release deployment- 23.3.3 Oct 4, 2023 14:00-16:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 20, 2023 - 03:48 UTC
CORESHARE CA Release deployment- 23.3.3 Oct 5, 2023 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 20, 2023 - 03:50 UTC
CORESHARE EU Release deployment- 23.3.3 Oct 5, 2023 21:00-23:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 20, 2023 - 03:51 UTC
CORESHARE NA Release deployment- 23.3.3 Oct 6, 2023 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 20, 2023 - 03:53 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2023 - 19:46 UTC
Core Archive Japan Regular Maintenance Oct 6, 2023 13:30-15:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2023 - 19:47 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2023 - 19:48 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
[Ref: Cxxxxxx]

Posted on Sep 28, 2023 - 19:49 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
[Ref: Cxxxxxx]

Posted on Sep 28, 2023 - 19:50 UTC
Core Archive Europe Regular Maintenance Oct 8, 2023 16:00-20:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2023 - 19:52 UTC
Core Archive India Regular Maintenance Oct 8, 2023 16:30-18:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2023 - 19:53 UTC
Desktop Messaging BMS and Production Messaging BMS will be undergoing maintenance on 15 October 2023 from 02:00 UTC to 10:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C1975172

Posted on Sep 15, 2023 - 10:47 UTC
System Maintenance scheduled for 21 October 2023 Oct 21, 2023 13:00 - Oct 22, 2023 01:00 UTC
On 21 October 2023 from 13:00 UTC to 22 October 2023 01:00 UTC a system maintenance has been scheduled that will affect these services:

- OpenText Fax2Mail (Ashburn)
- OpenText Production Messaging - Fax (Ashburn)
- OpenText RightFax Connect (Ashburn)

Service will be degraded during this timeframe.

Disaster or Recovery customers capable of being failed over to the alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking number: C1972069

Posted on Sep 21, 2023 - 04:57 UTC
Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:01 UTC
Scheduled - OpenText Alloy North America will be undergoing maintenance on 23 September 2023 from 09:00 UTC to 15:00 UTC. The Application will be unavailable during the first 2 hours of this timeframe.

Customers will be unable to connect to our services while the existing firewalls are being decommissioned. Once the new firewalls are activated, connectivity will be restored. The remaining 4 hours of the maintenance window are required for service validation and monitoring; however, no service impact is expected during that time. If the maintenance is unable to be performed on the date specified above, the work will be rescheduled to 30 September 2023. An updated notification will be sent if the backup date is required.

Tracking Number: C1966502

Aug 23, 05:15 UTC
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Resolved - Core Archive NA was unavailable. The issue is now resolved. We appreciate your patience.
Tracking Number:

Sep 20, 22:30 UTC
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:01 UTC
Scheduled - The maintenance originally planned for 06 August 2023 from 04:00 to 12:00 UTC has been rescheduled to 17 September 2023 from 04:00 to 12:00 UTC which will affect these services:

- Core for Federated Compliance NA
- Core Archive North America
- Core for Capital Projects NA
- Core Capture for SAP Solutions NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core Experience Insights NA
- Core Share North America
- Core Signature add-on for Core Share North America
- Core Signature add-on for Content Suite Platform/xECM North America
- Core Signature Service NA
- Core Signature Standalone North America
- Life Sciences Smart View Preview NA
- Core for Supplier Exchange NA

Customers may experience minor service interruptions at the beginning and in the middle of the window as network connections are moved. The remaining hours of the maintenance window are required for service validation and monitoring; however, no service impact is expected during that time.

After the maintenance window, please verify transaction processing and delivery, and resend any missing transactions.

Tracking Number: C1935199 | C1935205

Aug 10, 21:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 UTC
Scheduled - Desktop and Production Messaging BMS will be undergoing maintenance on 17 September 2023 from 02:00 UTC to 10:00 UTC. The Application will be intermittently unavailable during this time.

Tracking Number: C1927104

Aug 17, 16:54 UTC
Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 06:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 UTC
Scheduled - The database upgrade maintenance originally scheduled for 15 September 2023 from 02:00 UTC to 06:00 UTC has been rescheduled to 16 September 2023 from 02:00 UTC to 06:00 UTC. These services are affected:

Core Signature add-on for Core Share
- Australia
- Canada
- Europe
- North America

Core Signature add-on for Content Suite Platform/xECM (OCP & CS)
- Core Signature add-on for Content Suite Platform/xECM Europe
- Core Signature add-on for Content Suite Platform/xECM North America

Core Signature Service (OCP & CS)
- Core Signature add-on for Content Suite Platform/xECM Europe
- Core Signature add-on for Content Suite Platform/xECM North America

Core Signature Standalone
- Australia
- Canada
- Europe
- North America

During the maintenance window, the Core Signature service will be unavailable.

Sep 15, 12:39 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Sep 6, 14:57 UTC
Sep 15, 2023
Completed - The scheduled maintenance has been completed.
Sep 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:01 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Sep 6, 14:56 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:00 UTC
Scheduled - The maintenance originally scheduled for Sept 8, 2023 from 09:00 UTC to 11:00 UTC has been rescheduled to Sept 15, 2023 from 09:00 UTC to 11:00 UTC.

All services will be inaccessible during the window.
Tracking Number:

Sep 8, 16:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 UTC
Scheduled - On 15 September 2023 from 02:00 UTC to 06:00 UTC a database upgrade maintenance has been scheduled that will affect these services:

Core Signature add-on for Core Share
- Australia
- Canada
- Europe
- North America

Core Signature add-on for Content Suite Platform/xECM (OCP & CS)
- Core Signature add-on for Content Suite Platform/xECM Europe
- Core Signature add-on for Content Suite Platform/xECM North America

Core Signature Service (OCP & CS)
- Core Signature add-on for Content Suite Platform/xECM Europe
- Core Signature add-on for Content Suite Platform/xECM North America

Core Signature Standalone
- Australia
- Canada
- Europe
- North America

During the maintenance window, the Core Signature service will be unavailable.

Sep 12, 12:45 UTC