OpenText Status Dashboard
All Systems Operational
Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Content EU Operational
Core for Building Information Modelling EU Operational
Core for Capital Projects EU Operational
Core for Federated Compliance EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core for Supplier Exchange EU Operational
Core Signature Service EU Operational
LS Smart View Preview EU Operational
Core Platform EU Operational
Magellan Risk Guard EU Operational
Core North America Operational
Core Capture NA Operational
Core Capture for SAP Solutions NA Operational
Core Content NA Operational
Core Experience Insights NA Operational
Core for Building Information Modelling NA Operational
Core for Capital Projects NA Operational
Core for Federated Compliance NA Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA Operational
Core for Supplier Exchange NA Operational
Core Signature Service NA Operational
Life Sciences Smart View Preview NA Operational
Core Platform NA Operational
Magellan Risk Guard - NA Operational
Developer Experience - NA Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OT2 & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OT2 & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
LEAP - Supplier Exchange v1 North America Operational
LEAP - Supplier Exchange v1 Europe Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OT2 {NA} - Regular Maintenance Oct 1, 2022 01:00-05:00 UTC
We will be undergoing scheduled infrastructure maintenance during this time. All services should remain accessible during the window with brief interruption at times.
[Ref: #C1871949]
Posted on Sep 27, 2022 - 15:41 UTC
Cloud Fax services North America Software Maintenance originally scheduled for 26 September 2022 is being rescheduled to 03 October 2022 Oct 3, 2022 14:00-18:00 UTC
The maintenance originally scheduled for 26 September 2022 from 14:00 to 18:00 GMT has been rescheduled to 03 October 2022 from 14:00 to 18:00 GMT. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team. Please add the new OpenText Simple Mail Transfer Protocol (SMTP) relay addresses to your firewall access list. 150.105.152.38 (FQDN: relay.al.easylink.com) and 150.105.144.38 (FQDN: relay.lt.easylink.com). Virtual Private Network (VPN) clients will need to contact OpenText Support to coordinate required access modifications. We appreciate your patience. 

Tracking Number: C1848766
Posted on Sep 26, 2022 - 21:03 UTC
CORESHARE AU Release deployment- 22.3.3 Oct 5, 2022 14:00-16:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 09, 2022 - 14:14 UTC
CORESHARE CA Release deployment- 22.3.3 Oct 6, 2022 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 09, 2022 - 14:17 UTC
CORESHARE NA Release deployment- 22.3.3 Oct 7, 2022 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 09, 2022 - 14:18 UTC
Core Archive Australia Maintenance Oct 7, 2022 09:00-13:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2022 - 19:07 UTC
Core Archive Japan Maintenance Oct 7, 2022 13:30-17:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2022 - 19:09 UTC
System maintenance for tracking number 1873133 scheduled for 8 October 2022 Oct 8, 2022 11:00-20:00 UTC
Cloud Fax services EMEA - Fax2Mail and Production Messaging will be undergoing maintenance on 08 October 2022 from 11:00 to 20:00 GMT. Service connectivity will be unavailable during this timeframe. We appreciate your patience.
Posted on Sep 08, 2022 - 19:01 UTC
System maintenance for tracking number 1872906 scheduled for 9 October 2022 Oct 9, 2022 00:00-10:00 UTC
Update - OpenText API and RightFax Connect, OpenText Fax2Mail, OpenText Production Messaging/Fax, OpenText™ Email Notifications Service, OpenText™ SMS Notifications Service and OpenText™ Voice Notifications Service will be undergoing maintenance on 9 October 2022 from 00:00 to 10:00 GMT. Fax2Mail, Production Messaging and RightFax Connect users will be migrated to our alternate site to allow continued processing throughout the designated maintenance period. Intermittent access and message delays may be experienced throughout this timeframe.
Sep 12, 2022 - 21:21 UTC
Scheduled - OpenText API and RightFax Connect, OpenText Fax2Mail, OpenText Production Messaging/Fax, OpenText™ Email Notifications Service, OpenText™ SMS Notifications Service and OpenText™ Voice Notifications Service will be undergoing maintenance on 9 October 2022 from 00:00 to 10:00 GMT. Intermittent access and message delays may be experienced throughout this timeframe.
Sep 09, 2022 - 06:51 UTC
Core Archive North America Maintenance Oct 9, 2022 03:00-05:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Oct 09, 2022 - 03:00 UTC
Core Archive Europe (archive.de.opentext.cloud) Maontenance Oct 9, 2022 14:00-18:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2022 - 19:12 UTC
Core Archive Europe Maintenance Oct 9, 2022 16:00-19:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2022 - 19:16 UTC
Core Archive India Maintenance Oct 9, 2022 16:30-20:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Sep 28, 2022 - 19:18 UTC
Rescheduled: Network maintenance for tracking number 1804932 scheduled for 14 October 2022 Oct 14, 2022 19:00-23:00 UTC
On 14 October 2022 from 19:00 UTC to 23:00 GMT UTC a network maintenance has been scheduled that will affect these services:
• Core Capture EU
• Core Capture for SAP Solutions EU
• Core Content EU
• Core for Building Information Modelling EU
• Core for Capital Projects EU
• Core for Federated Compliance EU
• Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText
• Core for Supplier Exchange EU

Intermittent service interruptions are expected to occur throughout this timeframe. Thank you for your understanding.
Tracking number: C1804932
Posted on Sep 14, 2022 - 13:04 UTC
Network maintenance for tracking number 1862538 scheduled for 16 October 2022 Oct 16, 2022 03:00-07:00 UTC
A network maintenance window has been scheduled for 16 October 2022.
Posted on Sep 09, 2022 - 18:37 UTC
System maintenance for tracking number 1877173 scheduled for 22 October 2022 Oct 22, 2022 11:00-20:00 UTC
On 22 October 2022 from 11:00 UTC to 20:00 GMT UTC a system maintenance has been scheduled that will affect these services:
• Cloud Fax services EMEA - Fax2Mail
• Cloud Fax services EMEA - Production Messaging
• Cloud Fax services EMEA - RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe. Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service, however, there may be a brief interruption when the failover occurs. We appreciate your patience.
Tracking number: C1877173
Posted on Sep 21, 2022 - 12:59 UTC
Past Incidents
Sep 29, 2022

No incidents reported today.

Sep 28, 2022
Postponed - LEAP Supplier Exchange Europe Maintenance scheduled for 24 September 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:16 UTC
Scheduled - The maintenance originally planned for 24 September from 00:00 UTC to 02:00 UTC has been postponed. More details around the new date will be communicated at a later date.
Tracking Number: C1858828
Sep 28, 06:14 UTC
Sep 27, 2022
Identity and Access Management is experiencing an issue.
Resolved - Identity and Access Management was experiencing an issue. The issue is now resolved. We appreciate your patience.
Tracking Number: IM1234567
Sep 27, 15:33 UTC
Monitoring - Identity and Access Management was experiencing an issue. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM1234567
Sep 27, 14:50 UTC
Investigating - Identity and Access Management is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM1234567
Sep 27, 14:04 UTC
Sep 26, 2022
Supplier Exchange V2 Europe is experiencing slowness.
Resolved - This incident is resolved, we have been monitoring the application for last 1+ hours and do not see any slowness. The system is back to its full potential as of 15:42 UTC.
Sep 26, 17:23 UTC
Monitoring - We have identified the component causing the slowness and have recycled it. The system is now working as designed and we continue to monitor it for next 30 minutes.
Incident#IM3066983.
Sep 26, 15:42 UTC
Investigating - Supplier Exchange V2 is currently experiencing slowness. Teams are assembled and investigating the root cause for the slowness. We appreciate your patience.
Sep 26, 15:16 UTC
Sep 25, 2022
Hardware maintenance for tracking number 1868563 scheduled for 25 September 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:01 UTC
Scheduled - Cloud Fax services EMEA Desktop Messaging BMS and Cloud Fax services EMEA Production Messaging BMS will be undergoing maintenance on 25 September 2022 from 17:00 to 19:00 GMT. Service will be degraded during this timeframe.. Thank you for your understanding.
Aug 24, 13:18 UTC
Sep 24, 2022
Rescheduled - Leap for Supplier Exchange Europe will be unavailable
Completed - The scheduled maintenance has been completed.
Sep 24, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 07:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 07:21 UTC
Scheduled - LEAP for Supplier Exchange Europe maintenance originally scheduled for 08/27/2022 from 00:00 to 02:00 GMT has been rescheduled to 9/24/2022 from 00:00 to 02:00 GMT. The Application will be unavailable during this timeframe.
Aug 30, 07:18 UTC
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
IM3063974 - Supplier Exchange EU is currently experiencing an outage
Resolved - Supplier Exchange EU was unavailable. The issue is now resolved. We appreciate your patience.
Sep 21, 13:08 UTC
Investigating - Supplier Exchange EU is currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Sep 21, 12:50 UTC
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
Network maintenance for tracking number 1862117 and 1869318 scheduled for 18 September 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 UTC
Scheduled - Liaison - Alloy NA will be undergoing maintenance on 18 September 2022 from 09:00 to 15:00 GMT. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team. We appreciate your patience.
Aug 19, 12:56 UTC
Network maintenance for tracking number 1861085 scheduled for 18 September 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:01 UTC
Scheduled - OpenText Desktop Messaging BMS and OpenText Production Messaging BMS will be experiencing service interruption throughout this timeframe.
Aug 20, 00:52 UTC
Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
IM3059602 - OT Core for Supplier Exchange EU is currently experiencing an outage
Resolved - Core for Supplier Exchange EU was experiencing an issue and was unavailable. The issue is now resolved. We appreciate your patience.
Sep 15, 13:21 UTC
Investigating - Core for Supplier Exchange EU is currently unavailable>. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Sep 15, 12:55 UTC
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