OpenText Status

OpenText

IM3895435 C2271668 - Certificate Renewal

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 03, 2026 - 05:00 UTC

Scheduled - Services affected:
OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Production
p10ftps.tgms.gxs.com:6636

Impact:
After 3 May 2026, customers and their trading partners may be unable to securely connect to OpenText TGMS using FTPS service via p10ftps.tgms.gxs.com:6636 if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
May 3, 2026 05:00-09:00 UTC

C2282721 - System maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 02, 2026 - 14:00 UTC

Scheduled - Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
May 2, 2026 14:00-20:00 UTC

Core Archive UAE (ME) is currently experiencing degradation of service.

Investigating - The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time.
We continue to monitor regional conditions in the Middle East, and other services remain stable at this time.
We will provide additional updates if there are any meaningful changes.
If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel
Apr 30, 2026 - 11:42 UTC

Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.

Identified - The issue has been identified and a fix is being developed. Thank you for your patience.
Apr 29, 2026 - 20:06 UTC

Update - The teams are still in the effort of troubleshooting the issue. We appreciate your patience.

Ticket: IM3914775
Apr 27, 2026 - 14:46 UTC

Investigating - Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Ticket: IM3914775
Apr 24, 2026 - 17:46 UTC

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Aviator IoT Operational

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Cloud Fax services APAC Operational

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Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

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Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

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Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core US Degraded Performance

Core Capture (capture.ot2.opentext.com) Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Collaboration for Engineering (xchange.us.opentext.com) Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Degraded Performance

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Degraded Performance

Core Digital Asset Management (coredam.us.opentext.com) Operational

Core for Capital Projects Operational

Core Journey (journey.us.opentext.com) Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Degraded Performance

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Degraded Performance

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Degraded Performance

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-UK Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

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Core Messaging - Email Operational

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Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

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Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Enterprise Service Management Operational

Cape Town SA34 Operational

Central CA16 Operational

Frankfurt EU3 Operational

Frankfurt EU8 Operational

Frankfurt EU18 Operational

Frankfurt EU28 Operational

Frankfurt EU38 Operational

Middle East ME22 Operational

Oregon US2 Operational

Oregon US6 Operational

Oregon US7 Operational

Oregon US24 Operational

Oregon US26 Operational

Oregon US42 Operational

São Paulo BR14 Operational

Singapore SG20 Operational

Sydney AP10 Operational

Tokyo JP12 Operational

Hightail Operational

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Replication - North America Operational

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Unity - Thrust API Operational

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Zix - Cybersecurity Operational

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Zix Archive Services - Business Communication Archive Operational

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Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Office 365 Operational

Zix Hosted Exchange Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Managed Services Maintenance scheduled for 3 May 2026 May `3`, `2026` `16:00`-`18:00` UTC

OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.

Tracking Number: C2271647
Posted on Apr 02, 2026 - 12:28 UTC

IM3893799 and C2271680 - Certificate Renewal May `3`, `2026` `16:00`-`18:00` UTC

OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) - Production

p11oftp.tgms.gxs.com

After 3 May 2026 customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) service via p11oftp.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 09, 2026 - 03:17 UTC

C2270015 - Software maintenance May `3`, `2026` `16:00`-`20:00` UTC

Services Affected:
• Dutch Government Messaging Custom
• Interconnect Traffic
• OpenText Client Custom Applications
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (EU)
• OpenText Trading Grid Capture Service (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Insights (EU)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
• OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
• OpenText Trading Grid Messaging Service - Biz (EMEA)
• OpenText Trading Grid Online (TGO)

Service will be degraded during this timeframe.
Posted on Apr 03, 2026 - 03:57 UTC

IM3897093 - Certificate Renewal May `3`, `2026` `16:00`-`19:00` UTC

Services affected:
Odette File Transfer Protocol (OFTP) - Production
pmsggwy.eu.gxs.com
SSID: OEDI-EXPRESS

Impact:
After 3 May 2026, customers and their trading partners may be unable to securely connect to production Odette File Transfer Protocol (OFTP) via pmsggwy.eu.gxs.com if the new certificate is not installed according to your local network/application processes.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 01, 2026 - 11:06 UTC

Managed Services Maintenance scheduled for 3 May 2026 May `3`, `2026` `16:00`-`18:00` UTC

Rescheduled: C2252944 - Database maintenance May `3`, `2026` `16:00`-`19:00` UTC

The database maintenance scheduled for 26 April 2026, from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 3 May 2026, from 16:00 to 19:00 GMT. We appreciate your patience.

Services Affected: OpenText Trading Grid (Classic)

Service will be unavailable during this timeframe.
Posted on Mar 26, 2026 - 02:10 UTC

IM3894618 and C2278606 - Certificate Renewal May `5`, `2026` `18:00`-`21:00` UTC

EMEA Managed Services Shared Message Gateway - Production

HTTPS://web.smg.ms1.eu.gxs.com

After 5 May 2026, customers and their trading partners may be unable to securely connect to production EMEA Managed Services Shared Message Gateway via web.smg.ms1.eu.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 03, 2026 - 05:49 UTC

IM3899879 and C2272423 - Certificate Renewal May `6`, `2026` `01:00`-`03:00` UTC

Pre-Production AS2A
AS2 IDs vary by connection.

https://as2beta.am.gxsics.com

After 6 May 2026, customers and their trading partners may be unable to securely connect to Pre-Production AS2A via HTTPS if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 06, 2026 - 07:44 UTC

IM3891419 C2271155 - Certificate Renewal May `7`, `2026` `14:00`-`18:00` UTC

Services affected:
ADX Desktop / Webaccess
https://web.adx.net

Impact:
After 7 May 2026, customers and their trading partners may be unable to securely connect to ADX Desktop/Webaccess via https://web.adx.net if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 03, 2026 - 08:47 UTC

IM3898472 and C2278517 - Certificate Renewal May `8`, `2026` `02:00`-`06:00` UTC

ADX Desktop / Webaccess - Production

https://*.uat.liaison.com

After 8 May 2026, customers and their trading partners may be unable to securely connect to production ADX Desktop / Webaccess services via https://*.uat.liaison.com if the new certificate is not installed according to your local network/application processes.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 09, 2026 - 02:44 UTC

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Regular Software Update - 26.2.1 May `8`, `2026` `11:00`-`15:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

AU (archive.au.opentext.cloud) Prod - May 8, 2026 @1100-1500 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:19 UTC

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Regular Software Update - 26.2.1 May `8`, `2026` `13:30`-`17:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - May 8, 2026 @1330-1730 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:21 UTC

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Regular Software Update - 26.2.1 May `8`, `2026` `15:30`-`19:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - May 8, 2026 @1530-1930 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:22 UTC

C2276993 - System maintenance May `9`, `2026` `10:00`-`21:00` UTC

Services Affected:
• Core Messaging Data Sovereignty
• OpenText Fax2Mail (EMEA)
• OpenText Production Messaging (EMEA)

Impact: Service will be unavailable during this timeframe.
Posted on Apr 16, 2026 - 14:07 UTC

C2274282 - Software maintenance May `9`, `2026` `22:00` - May `10`, `2026` `02:00` UTC

Services Affected:
• Inovisworks BizVan
• Inovis Managed Services Biz Mapper / Biz Transformation
• Inovis Managed Services Biz OS 2.0
• Inovis Managed Services RosettaNet (Grid Talk)
• Inovis Managed Services TrustedLink Enterprise (TLE)
• OpenText Inovisworks
• OpenText Inovisworks using Applicability Statement 2 (AS2)
• OpenText Inovisworks using File Transfer Protocol (FTP)
• OpenText Inovisworks using Secure File Transfer Protocol (SFTP)
• OpenText Inovisworks using Pipeline
• OpenText Inovisworks using X400
• OpenText Trading Grid Catalogue
• OpenText Trading Grid Intelligence
• OpenText Vendor Portal
• OpenText WebEC

Impact: Service will be unavailable during this timeframe.
Posted on Apr 09, 2026 - 14:31 UTC

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `01:00`-`05:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

US (archive.us.opentext.cloud) Prod - May 10, 2026 @0100-0500 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:23 UTC

C2268682 - Software maintenance May `10`, `2026` `02:00`-`06:00` UTC

Services Affected: OpenText Trading Grid Capture Service (NA)

Service will be unavailable during this timeframe.
Posted on Apr 10, 2026 - 04:16 UTC

RESCHEDULED - Cloud Fax Services North America Network Maintenance scheduled for 10 May 2026 May `10`, `2026` `03:00`-`09:00` UTC

Update - Cloud Fax Services North America network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Apr 20, 2026 - 10:44 UTC

Scheduled - Cloud Fax Services North America network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Apr 20, 2026 - 10:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2026 - 03:00 UTC

Update - The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 26, 2026 - 13:09 UTC

Scheduled - Cloud Fax Services North America will be undergoing network maintenance on 19 April 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 17, 2026 - 13:09 UTC

RESCHEDULED - Network Maintenance scheduled for 10 May 2026 May `10`, `2026` `03:00`-`09:00` UTC

Scheduled - The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Apr 20, 2026 - 10:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2026 - 03:01 UTC

Update - The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 26, 2026 - 13:06 UTC

Scheduled - On 19 April 2026 from 3:00 to 9:00 UTC a network maintenance has been scheduled that will affect these services:
• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 17, 2026 - 14:39 UTC

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Regular Software Update - 26.2.1 May `10`, `2026` `03:00`-`07:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - May 10, 2026 @0300-0700 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:25 UTC

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `05:00`-`09:00` UTC

All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod - May 10, 2026 @0500-0900 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:26 UTC

Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `14:00`-`18:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

DE2(archive.de2.opentext.cloud) Prod - May 10, 2026 @1400-1800 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:28 UTC

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Regular Software Update - 26.2.1 May `10`, `2026` `14:00`-`18:00` UTC

All services will be unavailable during this maintenance.

EU (archive.opentext.eu) Prod - May 10, 2026 @1400-1800 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:30 UTC

Core Messaging Europe Network maintenance scheduled for 10 May 2026 May `10`, `2026` `16:00`-`20:00` UTC

Core Messaging Europe will be undergoing network maintenance on 10 May 2026 from 16:00 to 20:00 UTC.

Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 24 May 2026. An updated post will be made if the backup date is required.

Tracking Number: C2270055
Posted on Apr 10, 2026 - 04:58 UTC

C2130083 - Software Maintenance May `10`, `2026` `16:00`-`20:00` UTC

Services Affected:
• OpenText Active Documents
• OpenText B2B Express
• OpenText Intelligent Web Forms
• OpenText Trading Grid Cartographer (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Online (TGO)
• OpenText Trading Grid Supplier Hub

Service will be degraded during this timeframe.
Posted on Mar 31, 2026 - 02:08 UTC

Cloud Fax services Europe Network maintenance scheduled for 10 May 2026 May `10`, `2026` `16:00`-`20:00` UTC

Fax2Mail and Production Messaging will be undergoing network maintenance on 10 May 2026 from 16:00 to 20:00 UTC.

Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 24 May 2026. An updated post will be made if the backup date is required.

Tracking Number: C2270055
Posted on Apr 10, 2026 - 19:40 UTC

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Regular Software Update - 26.2.1 May `10`, `2026` `16:00`-`20:00` UTC

All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - May 10, 2026 @1600-2000 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:29 UTC

C2270055 - Network maintenance May `10`, `2026` `16:00`-`20:00` UTC

Services Affected:
• Dutch Government Messaging Custom
• Interconnect Traffic
• OpenText Client Custom Applications
• OpenText CSP (EMEA)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (EU)
• OpenText Trading Grid Capture Service (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Insights (EU)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
• OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
• OpenText Trading Grid Messaging Service - Biz (EMEA)
• OpenText Trading Grid Online (TGO)

Service will be degraded during this timeframe.
Posted on Apr 10, 2026 - 04:53 UTC

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `16:30`-`20:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - May 10, 2026 @1630-2030 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:30 UTC

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `18:00`-`22:00` UTC

All services will be unavailable during this maintenance.

DE (archive.de.opentext.cloud) Prod - May 10, 2026 @1800-2200 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Posted on Apr 17, 2026 - 18:27 UTC

Rescheduled: Transition all file transfer connections immediately to SFTP (port 22) May `11`, `2026` `01:00`-`05:00` UTC

Services affected

Production endpoints (FTP disabled May 11, 2026)
• ftp.xpedite.com - 137.236.2.9
• submit.xpedite.com - 137.236.4.35
• ftpaccess.easylink.com - 137.236.2.110
• ftp.messagereach.com - 137.236.223.12
• euftp.easylink.com - 165.251.169.9
• eu2ftp.easylink.com - 150.105.124.159

Details
On May 11, 2026, between 01:00 and 05:00 GMT, OpenText will disable FTP (port 21) on all production endpoints to enhance security and prevent unencrypted file transfers.

Impact
After FTP (port 21) is disabled, any services, scripts, or client connections still using port 21 will fail.

Action required
Transition all file transfer connections to SFTP (port 22) immediately.

More information
For more information, please contact us through the customer portal.
Posted on Apr 13, 2026 - 16:44 UTC

IM3897032 and C2280544 - Certificate Renewal May `13`, `2026` `00:00`-`03:00` UTC

OpenText Trading Grid Messaging Service (TGMS) Biz - Production

https://bizlinkb11.tgms.gxs.com

After 13 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) Biz service via bizlinkb11.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 10, 2026 - 06:05 UTC

System maintenance scheduled for 16 May 2026 May `16`, `2026` `00:00`-`12:00` UTC

On 16 May 2026, from 00:00 to 12:00 UTC a system maintenance has been scheduled that will affect these services in the Cloud Fax services North America region:
- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2281095
Posted on Apr 23, 2026 - 21:33 UTC

Rescheduled: C2253591 - Network Maintenance May `16`, `2026` `12:00`-`16:00` UTC

The Desktop Messaging BMS network maintenance scheduled for 16 May 2026 from 10:00 to 14:00 UTC has been rescheduled to 16 May 2026 from 12:00 to 16:00 UTC. We appreciate your patience.

Intermittent service interruptions are expected to occur throughout this timeframe.

Please refrain from any transaction activity during the maintenance window. Verify transaction processing and delivery and resend any missing transactions after the change window has concluded.

Tracking Number: C2253591
Posted on Mar 18, 2026 - 04:03 UTC

C2280570 - Network maintenance May `16`, `2026` `19:00` - May `17`, `2026` `03:00` UTC

Services Affected: OpenText Liaison ANI

Impact: Clients will experience one or two brief service interruptions, each lasting up to approximately 90 seconds, during this timeframe.
Posted on Apr 23, 2026 - 20:46 UTC

Rescheduled: C2255038 - Database Maintenance May `17`, `2026` `16:00`-`18:00` UTC

The database maintenance scheduled for 5 April 2026, from 16:00 to 18:00 GMT has been rescheduled to 17 May 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.

Services Affected:
• Document Cycle Transaction Service (DCTS)
• OpenText Trading Grid (Classic)

Service will be unavailable during this timeframe.
Posted on Apr 10, 2026 - 06:42 UTC

C2253435 - Managed Services Maintenance May `17`, `2026` `16:00`-`20:00` UTC

Service affected: OpenText Applicability Statement 2 (AS2 EMEA)

Impact: AS2 EMEA will be unavailable during the first two hours of the maintenance window, from 16:00 to 20:00 GMT.
Posted on Apr 01, 2026 - 14:08 UTC

Rescheduled - C2261316 - Urgent maintenance May `17`, `2026` `16:00`-`18:00` UTC

Update - The urgent maintenance scheduled for 5 April 2026 from 16:00 to 18:00 GMT has been rescheduled to 17 May 2026, from 16:00 to 18:00 GMT. Service will be unavailable during this timeframe.

Tracking Number: C2261316
Apr 03, 2026 - 18:02 UTC

Update - The urgent maintenance originally scheduled for 29 March 2026 from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 5 April 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.

Tracking Number: C2261316
Mar 18, 2026 - 19:31 UTC

Scheduled - Services Affected:
• OpenText Client Custom Applications
• OpenText Trading Grid (EU)
• OpenText Trading Grid - Orchestration (EU)
• OpenText Trading Grid Intelligence

Impact: Service will be unavailable during this timeframe.
Mar 12, 2026 - 20:05 UTC

IM3918406 - Certificate Renewal May `19`, `2026` `14:00`-`15:00` UTC

Services affected: OpenText Legacy EasyLink ICCNET - EDIINT - Production

Impact: After 19 May 2026, at 14:00 GMT, customers and their trading partners may be unable to securely connect to the production ICCNET - EDIINT service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on May 01, 2026 - 16:08 UTC

IM3897063 - Certificate Renewal May `20`, `2026` `00:00`-`03:00` UTC

OpenText Trading Grid Messaging Service (TGMS) - Production

https://web.tradinggrid.gxs.com

SSH/SFTP/HTTP connections are not affected.

After 20 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) via web.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 20, 2026 - 04:33 UTC

IM3904149 and C2277379 - Certificate Renewal May `21`, `2026` `09:00`-`10:00` UTC

ANI Webservice and ANI WebTransfer services - Production

ANI Web Services:
https://gw.anionline.com/transactiongateway-v1.2/messaging.asmx

ANI Webtransfer:
https://gw.anionline.com/webtransfer

After 21 May 2026, customers and their trading partners may be unable to securely connect to production ANI Webservice and ANI WebTransfer services via gw.anionline.com if the new certificate is not installed according to your local network/application processes.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 22, 2026 - 02:07 UTC

IM3911885 - Certificate Renewal May `21`, `2026` `18:00`-`21:00` UTC

Services affected:
OpenText Trading Grid Messaging Service (TGMS) - Pre-production
https://bizlinkb12.tgms.gxs.com

Impact:
After 21 May 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS via bizlinkb12.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 22, 2026 - 13:00 UTC

Hardware Maintenance scheduled for 22 May 2026 May `22`, `2026` `18:00`-`22:00` UTC

VPN Access will be undergoing hardware maintenance on 22 May 2026 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2278567
Posted on Apr 22, 2026 - 14:12 UTC

C2279906 - Network Maintenance May `24`, `2026` `03:00`-`07:00` UTC

Services Affected:
• OpenText Client Custom Applications
• OpenText Trading Grid (Classic)

Impact: Service will be degraded during this timeframe.
Posted on Apr 25, 2026 - 02:41 UTC

C2262279 - Database Maintenance May `24`, `2026` `16:00`-`20:00` UTC

Services Affected: OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)

Impact: Service will be unavailable during the first 2 hours of this timeframe.
Posted on Apr 24, 2026 - 05:18 UTC

IM3911923 - Certificate Renewal May `27`, `2026` `00:00`-`03:00` UTC

Services affected: Inovis Managed Services RosettaNet (Grid Talk) - Production

Impact: After 27 May 2026, customers and their trading partners may be unable to securely connect to the production Inovis Managed Services RosettaNet (Grid Talk) service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 27, 2026 - 17:14 UTC

IM3911900 - Certificate Renewal May `29`, `2026` `02:00`-`03:00` UTC

Services affected:
EMR-Link - Production
EMR-Link PCC - Production

https://www.emr-link.com/labs/login.aspx
https://www.emr-link.com/ 162.252.12.124
https://gate1.emr-link.com/ 162.252.12.125
https://gate2.emr-link.com/ 162.252.12.129

Impact:
After 29 May 2026, customers and their trading partners may be unable to securely connect to production EMR-Link service via emr-link.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 29, 2026 - 03:03 UTC

C2215931 - Network maintenance May `30`, `2026` `21:00` - May `31`, `2026` `05:00` UTC

Services Affected: OpenText Liaison Webspan - Pre-production and Production URLs:
• integration.hubspan.net
• fta.stage.hubspan.net
• secureint.hubspan.net
• connect.hubspan.net
• fta.hubspan.net
• secure.hubspan.net

Impact: Service will be unavailable during this timeframe.
Posted on Apr 30, 2026 - 18:01 UTC

Liaison Alloy System Maintenance scheduled for 31 May 2026 May `31`, `2026` `02:00`-`06:00` UTC

Liaison Alloy NA and Alloy TaaS will undergo system maintenance on 31 May 2026, from 02:00 to 06:00 UTC. Service will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. After the maintenance window, verify transaction processing and delivery, and resend any failed transactions

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2283008
Posted on May 01, 2026 - 13:05 UTC

Past Incidents

May 3, 2026

C2130077 - Software maintenance

Completed - The scheduled maintenance has been completed.
May 3, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 02:00 UTC

Scheduled - Services Affected:
• OpenText Active Documents
• OpenText B2B Express
• OpenText Intelligent Web Forms
• OpenText Trading Grid Cartographer (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Online (TGO)
• OpenText Trading Grid Supplier Hub

Service will be degraded during this timeframe.
Mar 27, 02:12 UTC

May 2, 2026

Data Center Network Maintenance scheduled for 2 May 2026

Completed - The scheduled maintenance has been completed.
May 2, 17:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 14:00 UTC

Scheduled - On 2 May 2026, from 14:00 to 18:00 UTC, a data center network maintenance has been scheduled that will affect these services:
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - Billing Area
- Zix Customer Portal Interface - Customer Portal
- Zix Customer Portal Interface - Partner Portal
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Email Continuity - Secure Cloud Email Continuity
- Zix Encryption Services - Email Message Privacy (EMP)
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Encryption Services - ZixPortal
- Zix Threat Protection - Email Threat Protection
- Zix Threat Protection - Zix Protect

A brief service interruption is expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 6 June 2026.

Tracking Number: C2274261
Apr 16, 17:00 UTC

BMS Portal upgrade scheduled for May 2, 2026

Completed - The scheduled maintenance has been completed.
May 2, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 UTC

Scheduled - Services affected
BMS Portal http://faxadmin.opentext.com/bmsportal

Details
On May 2, 2026, the BMS Portal will be upgraded from version 22.3 to version 25.2. The 25.2 release introduces a range of enhancements focused on improving usability, simplifying login management, expanding reporting functionality, and addressing previously reported issues. Together, these improvements increase user efficiency, enhance navigation, and provide greater flexibility for both administrators and end users.

Improved usability
• Enhanced page navigation across multiple screens, including selectable and custom row counts.
• Improved search screens with better pagination and downloadable results.
• Embedded Customer Search enables lookup by name or number, with support for parent/child account selection.
• New Services tab adds in portal fax sending for eligible users.

Simplified login management
• Unified Manage Logins menu replaces Add/View/Modify menus.
• Expanded login search filters (status, user type, last login, date ranges, customer hierarchy).
• Login search results can be downloaded or emailed.
• Streamlined login creation with customer and child-account selection.
• New user types introduced to support reseller and end user fax capabilities.

Expanded reporting capabilities
• New Generic BMS + CustBuf scheduled report.
• Reports can be generated as clean CSV files without section headers.
• Time zone handling for scheduled reports was corrected and expanded to global time zones.

Issue Fixes and Enhancements
• Fixed report reset and log search bugs.
• Expanded field limits and added missing report data (e.g., Caller ID).
• Improved filtering for Reserved Number Inventory.

More information
For more information, contact desktopmessaging@opentext.com.
Mar 31, 19:58 UTC

May 1, 2026

Server Backup US West (Chandler) System Maintenance scheduled for 30 April 2026

Completed - The scheduled maintenance has been completed.
May 1, 12:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:00 UTC

Scheduled - Server Backup US West (Chandler) will be undergoing system maintenance on 30 April 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2278496
Apr 17, 17:40 UTC

Intermittent issues for SAP SuccessFactors Core Content Management in EU

Resolved - Core Content Management for SAP® SuccessFactors EU experienced intermittent issues. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3918126
May 1, 07:57 UTC

Update - Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3918126
May 1, 01:00 UTC

Update - We are continuing to work on a fix for this issue.
Apr 30, 14:19 UTC

Identified - A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution.

IM3918126
Apr 30, 14:13 UTC

Core Share US Software Release Deployment 26.2.1

Completed - The scheduled maintenance has been completed.
May 1, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 02:00 UTC

Scheduled - The service is expected to remain accessible during this time. However, brief interruptions may occur.
Mar 23, 18:20 UTC

Apr 30, 2026

Core Share EU Software Release Deployment 26.2.1

Completed - The scheduled maintenance has been completed.
Apr 30, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 19:00 UTC

Scheduled - The service is expected to remain accessible during this time. However, brief interruptions may occur.
Mar 23, 18:18 UTC

Core EDR/MDR experienced issues

Resolved - Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. The issue is now resolved. We appreciate your patience.
Apr 30, 18:09 UTC

Monitoring - Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.
Apr 30, 17:14 UTC

Update - Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 16:31 UTC

Investigating - Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Apr 30, 15:17 UTC

Core Capture for SAP® Solutions EU experienced intermittent issues

Resolved - Core Capture for SAP® Solutions EU experienced intermittent issues. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3917984
Apr 30, 17:55 UTC

Update - Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.

Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.

Tracking Number: IM3917984
Apr 30, 17:00 UTC

Monitoring - Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated.

Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience.

Tracking Number: IM3917984
Apr 30, 16:02 UTC

Update - Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3917984
Apr 30, 15:30 UTC

Investigating - Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3917984
Apr 30, 14:30 UTC

Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 30 April 2026

Completed - The scheduled maintenance has been completed.
Apr 30, 16:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 02:56 UTC

Scheduled - Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 30 April 2026 from 00:00 to 04:00 UTC. Service will be unavailable for 20 minutes at the beginning of this timeframe.

During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.

Tracking Number: C2276486
Apr 16, 02:55 UTC

Core Fax – US Network Maintenance scheduled for 30 April 2026

Completed - The scheduled maintenance has been completed.
Apr 30, 13:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 UTC

Scheduled - Core Fax – US will be undergoing network maintenance on 30 April 2026 from 00:00 to 4:00 UTC. Service will be unavailable for 20 minutes at the beginning of the maintenance window.

During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.

Tracking Number: C2276481
Apr 15, 13:30 UTC

Core Signature Release Maintenance scheduled for 30 April 2026

Completed - The scheduled maintenance has been completed.
Apr 30, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 02:30 UTC

Scheduled - Core Signature will be undergoing release maintenance on 30 April 2026 from 02:30 to 04:30 UTC. While we do not expect any outage or degraded service during this time, you may experience some degradation.

Tracking Number: C2277388
Apr 17, 13:09 UTC

Core Share CA Software Release Deployment 26.2.1

Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 02:00 UTC

Scheduled - The service is expected to remain accessible during this time. However, brief interruptions may occur.
Mar 23, 18:15 UTC

Server Backup US East (Ashburn) System Maintenance scheduled for 29 April 2026

Completed - The scheduled maintenance has been completed.
Apr 30, 00:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 12:00 UTC

Scheduled - Server Backup US East (Ashburn) will be undergoing system maintenance on 29 April 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2278493
Apr 17, 17:35 UTC

Apr 29, 2026

Core Fax – Europe and XM Send Secure Network Maintenance scheduled for 29 April 2026

Completed - The scheduled maintenance has been completed.
Apr 29, 22:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:00 UTC

Scheduled - Core Fax – Europe and XM Send Secure will be undergoing network maintenance on 29 April 2026 from 18:00 to 22:00 UTC. Service will be unavailable for 20 minutes at the beginning of this timeframe.

During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.

Tracking Number: C2276464
Apr 16, 02:08 UTC

Core Fax – AU Network Maintenance scheduled for 29 April 2026

Completed - The scheduled maintenance has been completed.
Apr 29, 22:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 14:00 UTC

Scheduled - Core Fax-AU will be undergoing network maintenance on 29 April 2026 from 14:00 to 18:00 UTC. Service will be unavailable for 20 minutes at the beginning of the maintenance window.

During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.

Tracking Number: C2276457
Apr 15, 13:23 UTC

Core Signature Release Maintenance scheduled for 29 April 2026

Completed - The scheduled maintenance has been completed.
Apr 29, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 16:00 UTC

Scheduled - Core Signature will be undergoing release maintenance on 29 April 2026 from16:00 to 18:00 UTC. While we do not expect any outage or degraded service during this time. You may experience some degradation.

Tracking Number: C2277352
Apr 17, 13:06 UTC

Core Share AU Software Release Deployment 26.2.1

Completed - The scheduled maintenance has been completed.
Apr 29, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:00 UTC

Scheduled - The service is expected to remain accessible during this time. However, brief interruptions may occur.
Mar 23, 18:12 UTC

IM3917402 - Emails delayed from noreply@cloud.opentext.com

Resolved - Core Secure Access experienced an issue with email delays from noreply@cloud.opentext.com. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3917402
Apr 29, 15:35 UTC

Investigating - Core Secure Access is currently experiencing an issue. Emails from noreply@cloud.opentext.com, including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3917402
Apr 29, 13:32 UTC

MailStore Cloud Software Maintenance scheduled for 29 April 2026

Completed - The scheduled maintenance has been completed.
Apr 29, 14:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 14:00 UTC

Scheduled - MailStore Cloud will be undergoing software maintenance on 29 April 2026 from 14:00 to 16:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2277016
Apr 15, 15:00 UTC

Apr 28, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.

Resolved - Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue communicating with several service providers via TLS.

The issue is now resolved. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 23:31 UTC

Identified - Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.

Teams have identified the issue and are working to restore communications. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 21:51 UTC

Update - Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 19:36 UTC

Update - Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 19:24 UTC

Investigating - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 19:11 UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 28 April 2026

Completed - The scheduled maintenance has been completed.
Apr 28, 20:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 28, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 12:01 UTC

Scheduled - Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 28 April 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2278492
Apr 17, 17:30 UTC

Server Backup US East (Boyers) System Maintenance scheduled for 28 April 2026

Completed - The scheduled maintenance has been completed.
Apr 28, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 12:00 UTC

Scheduled - Server Backup US East (Boyers) will be undergoing system maintenance on 28 April 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2278489
Apr 17, 17:25 UTC

IM3893940 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
Apr 28, 19:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 15:00 UTC

Scheduled - Services affected:
OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Pre-production
b10ftps.tgms.gxs.com

Impact:
After 28 April 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS using FTPS via b10ftps.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 27, 14:10 UTC

Apr 27, 2026

Developer Experience - Thrust API Bundle experienced login failures

Resolved - Developer Experience - Thrust API Bundle experienced login failures. The issue is now resolved. We appreciate your patience.

Tracking Number: 61694550
Apr 27, 22:43 UTC

Update - Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and validation continues. We appreciate your patience.

Tracking Number: 61694550
Apr 27, 21:34 UTC

Monitoring - Developer Experience - Thrust API Bundle experienced login failures. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: 61694550
Apr 27, 18:34 UTC

Investigating - Developer Experience - Thrust API Bundle is experiencing login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: 61694550
Apr 27, 18:05 UTC

Server Backup Canada (Mississauga) System Maintenance scheduled for 27 April 2026

Completed - The scheduled maintenance has been completed.
Apr 27, 20:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 12:00 UTC

Scheduled - Server Backup Canada (Mississauga) will be undergoing system maintenance on 27 April 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2278485
Apr 17, 17:20 UTC

Apr 26, 2026

C2280566 - System maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 23:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 13:00 UTC

Scheduled - Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Apr 23, 18:10 UTC

C2268944 - System maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 22:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 02:00 UTC

Scheduled - Services Affected: Inovis Managed Services Biz Mapper / Biz Transformation

Impact: Service performance will be degraded for the duration of the maintenance window. In addition, some customers will experience a full service outage during the first two hours.

Customer Action: Please avoid conducting transactions during this maintenance window. Any transactions submitted during this window may need to be reprocessed afterward.
Mar 26, 19:39 UTC

Cloud Fax services North America System Maintenance scheduled for 25 April 2026

Completed - The scheduled maintenance has been completed.
Apr 26, 20:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 13:00 UTC

Scheduled - Cloud Fax services will be undergoing system maintenance on 25 April 2026 from 13:00 to 26 April 2026 01:00 UTC. Service will be degraded during this timeframe.

Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2268418
Mar 26, 19:05 UTC

Rescheduled - Managed Services Maintenance scheduled for 26 April 2026

Completed - The scheduled maintenance has been completed.
Apr 26, 19:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 16:00 UTC

Update - The managed services maintenance scheduled for 12 April 2026, from 16:00 to 18:00 UTC, has been rescheduled to 26 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.

Tracking Number: C2242874
Mar 26, 14:31 UTC

Scheduled - The managed services maintenance originally scheduled for 8 March 2026 from 17:00 to 19:00 UTC has been rescheduled to 12 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.

Tracking Number: C2242874
Mar 11, 15:55 UTC

Rescheduled - Managed Services Maintenance scheduled for 26 April 2026

Completed - The scheduled maintenance has been completed.
Apr 26, 19:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 16:01 UTC

C2243600 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 13:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 UTC

Scheduled - Services Affected: OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable for 15 to 20 minutes during the first hour of this timeframe.
Mar 25, 17:20 UTC

C2280578 - Urgent maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 10:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 07:00 UTC

Scheduled - Services Affected:
• OpenText Lens for ANI
• OpenText Lens for DXP
• OpenText Lens for Liaison VAN

Impact: Intermittent service interruptions are expected to occur throughout this timeframe. Visibility updates will be delayed throughout the whole change window.
Apr 23, 17:53 UTC

C2276163 - Urgent maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 06:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 UTC

Scheduled - Services Affected: OpenText Trading Grid (NA) - Cardinal Health Dedicated Cluster

Impact: Service will be degraded during this timeframe.

Customer Action: During the maintenance window, please ensure your standard EDI retry and AS2/SFTP reconnection settings are enabled. To minimize potential reprocessing, OpenText recommends postponing large or high-volume file transfers until after the maintenance window; no endpoint, URL, or credential changes are required. If delays continue more than 15 minutes after the window ends, or if you experience ongoing disruption, please contact OpenText Support and reference tracking number, C2276163.
Apr 23, 19:38 UTC

Apr 25, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Delivery Issues

Resolved - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3915342
Apr 25, 22:49 UTC

Investigating - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3915342
Apr 25, 19:24 UTC

Core Share US Software Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 25, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 16:00 UTC

Scheduled - The service is expected to remain accessible during this time, though brief interruptions may occur.
This activity is in preparation for the Core Share US Software Release 26.2.1 deployment scheduled for April 30.
Apr 16, 19:10 UTC

IOT/IDM Messaging Release Maintenance scheduled for 25 April 2026

Completed - The scheduled maintenance has been completed.
Apr 25, 16:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:00 UTC

Scheduled - IOT/IDM Messaging will be undergoing release maintenance on 25 April 2026 from 12:00 to 16:00 UTC. We do not expect any outage or degraded service.

Tracking Number: C2278622
Apr 20, 12:08 UTC

Apr 24, 2026

Core EDR/MDR experienced a service degradation

Resolved - Core EDR/MDR experienced a service degradation that required restoration of a core database. Because of this, some Alert records generated from 23 April 2026 02:00 UTC to 23 April 2026 13:00 UTC may no longer be available in the Alerts view.

This incident affected Alerts data only, raw event data was not impacted and remains available according to retention policies. The issue is now resolved. We appreciate your patience.

Tracking Number: 5275019
Apr 24, 17:27 UTC

Update - Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 2 hours, or if there are significant updates, whichever comes first.

We appreciate your patience.

Tracking Number: 5275019
Apr 24, 15:13 UTC

Update - Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams continue to monitor the service. The next update will be posted in 16 hours (24 April 2026, at 12:00 UTC), or if there are significant updates, whichever comes first.

We appreciate your patience.

Tracking Number: 5275019
Apr 23, 19:45 UTC

Monitoring - Core EDR/MDR experienced a service degradation. Alerts in the portal may not have loaded as expected in the US Data Center. The issue has been identified, and service is now restored. Teams are currently validating and monitoring the service. We appreciate your patience.

Tracking Number: 5275019
Apr 23, 15:52 UTC

Zix Cybersecurity System Maintenance scheduled for 24 April 2026

Completed - The scheduled maintenance has been completed.
Apr 24, 15:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 UTC

Scheduled - Zix Cybersecurity will be undergoing system maintenance on 24 April 2026 from 03:00 to 05:00 UTC. Service will be degraded during this timeframe.

Component:
Zix Customer Portal Interface - Customer Portal

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.
If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Tracking Number: C2279020
Apr 21, 14:20 UTC

São Paulo BR14 urgent maintenance scheduled for 24 April 2026

Completed - The scheduled maintenance has been completed.
Apr 24, 08:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 UTC

Scheduled - São Paulo BR14 will undergo an urgent database maintenance on 24 April 2026, from 07:00 to 09:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2280969
Apr 23, 16:10 UTC

Apr 23, 2026

Cancelled - Threat Intelligence (BrightCloud) Software Maintenance scheduled for 23 April 2026

Completed - The software maintenance originally planned for 23 April 2026, from 20:00 to 23:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C2275883
Apr 23, 23:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 UTC

Update - The software maintenance for Threat Intelligence (BrightCloud) in the Mumbai region scheduled for 17 April 2026, from 20:00 to 23:00 UTC, has been rescheduled to 23 April 2026, from 20:00 to 23:00 UTC. We appreciate your patience.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2275883
Apr 16, 14:42 UTC

Update - The software maintenance originally scheduled for 23 April 2026, from 20:00 to 23:00 UTC, has been rescheduled to 17 April 2026, from 20:00 to 23:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2275883
Apr 15, 19:50 UTC

Scheduled - Threat Intelligence (BrightCloud) in the Mumbai region will undergo software maintenance on 23 April 2026, from 20:00 to 23:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2275883
Apr 13, 16:46 UTC

Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.

Resolved - The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794
Apr 23, 08:29 UTC

Monitoring - The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794
Apr 23, 08:18 UTC

Update - The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794
Apr 23, 07:40 UTC

Investigating - The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794
Apr 23, 06:41 UTC

Apr 22, 2026

Desktop Messaging - BMS experienced service unavailability

Resolved - Desktop Messaging - BMS experienced service unavailability. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3913467
Apr 22, 22:55 UTC

Apr 21, 2026

Server Backup EU Application Maintenance scheduled 21 April 2026

Completed - The scheduled maintenance has been completed.
Apr 21, 19:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 14:00 UTC

Scheduled - Server Backup EU will be undergoing application maintenance from 21 April 2026 at 14:00 to 21 April 2026 at 18:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2261544
Mar 18, 08:21 UTC

Rescheduled - Threat Intelligence (BrightCloud) software maintenance scheduled for 21 April 2026

Completed - The scheduled maintenance has been completed.
Apr 21, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 15:00 UTC

Update - The software maintenance for Threat Intelligence (BrightCloud) in the Tokyo region scheduled for 21 April 2026, from 21:00 to 22:00 UTC, has been rescheduled to 21 April 2026, from 15:00 to 18:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or service degradation; you may contact your support service desk team.

Tracking Number: C2275877
Apr 20, 15:01 UTC

Update - The software maintenance for Threat Intelligence (BrightCloud) in the Tokyo region scheduled for 17 April 2026, from 21:00 to 22:00 UTC, has been rescheduled to 21 April 2026, from 21:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2275877
Apr 16, 14:55 UTC

Update - The software maintenance for Threat Intelligence (BrightCloud) in the Tokyo region scheduled for 21 April 2026, from 21:00 to 22:00 UTC, has been rescheduled to 17 April 2026, from 21:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2275877
Apr 15, 19:59 UTC

Scheduled - Threat Intelligence (BrightCloud) in the Tokyo region will undergo software maintenance on 21 April 2026, from 21:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2275877
Apr 13, 16:26 UTC

Apr 20, 2026

Frankfurt EU8 Urgent Maintenance scheduled for 20 April 2026

Completed - The scheduled maintenance has been completed.
Apr 20, 22:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 UTC

Scheduled - Frankfurt EU8 will undergo an urgent maintenance on 20 April 2026, from 22:00 to 23:00 UTC. Service will be unavailable for 15 to 20 minutes at the beginning of this timeframe.

Tracking Number: C2279269
Apr 20, 20:54 UTC

Core US Search functionality experienced degradation in SaaS-Applications.

Resolved - Core US search functionality experienced degradation in below listed SaaS-Applications. The issue is now resolved. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

Tracking Number: IM3904932
Apr 20, 21:05 UTC

Update - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

The next update for this issue will be sent on 20 April 2026, or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3904932
Apr 15, 17:00 UTC

Update - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

The next update for this issue will be sent after 24 hours, or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3904932
Apr 14, 16:51 UTC

Update - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

The next update for this issue will be sent after 18 hours, or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3904932
Apr 13, 21:18 UTC

Monitoring - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

Tracking Number: IM3904932
Apr 13, 18:45 UTC

Update - Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

The next update for this issue will be sent after 48 hours, or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3904932
Apr 10, 21:13 UTC

Update - Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3904932
Apr 10, 15:05 UTC

Update - Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

Tracking Number: IM3904932
Apr 10, 14:04 UTC

Update - Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Core US - Core Content Management (corecontent.us.opentext.com)
Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Core US - Core Digital Asset Management (coredam.us.opentext.com)
Core US - Core Platform - Search

Tracking Number: IM3904932
Apr 10, 12:55 UTC

Update - We are continuing to work on a fix for this issue.
Apr 10, 12:53 UTC

Identified - Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue.

Reference: IM3904932
Apr 10, 12:38 UTC

Server Backup UK Application Maintenance scheduled 20 April 2026

Completed - The scheduled maintenance has been completed.
Apr 20, 19:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 14:00 UTC

Scheduled - Server Backup UK will be undergoing application maintenance from 20 April 2026 at 14:00 to 20 April 2026 at 18:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2261517
Mar 18, 07:56 UTC

Apr 19, 2026

System Maintenance scheduled for 19 April 2026

Completed - The scheduled maintenance has been completed.
Apr 19, 18:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:01 UTC

Scheduled - OpenText Trading Grid Intelligence will be undergoing system maintenance on 19 April 2026 from 16:00 to 18:00 UTC. Service will be unavailable during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 April 2026. An updated post will be made if the backup date is required.

Tracking Number: C2265333
Mar 20, 16:06 UTC

C2264375 - System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 18:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:00 UTC

Scheduled - Services Affected: OpenText CSP (EMEA)

Impact: Service will be degraded during this timeframe.
Mar 18, 23:47 UTC

IM3882345 and C2262699 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
Apr 19, 18:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:00 UTC

Scheduled - Services affected: OpenText Applicability Statement 2 (AS2 EMEA) - Production

as2.eu.gxsics.com

Impact: After 19 April 2026, customers and their trading partners may be unable to securely connect to production OpenText Applicability Statement 2 (AS2 EMEA) via https://as2.eu.gxsics.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 19, 02:05 UTC

System Maintenance scheduled for 19 April 2026

Completed - The scheduled maintenance has been completed.
Apr 19, 16:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 13:00 UTC

Scheduled - OpenText CSP North America will be undergoing system maintenance on 19 April 2026 from 13:00 to 16:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2264369
Mar 17, 07:23 UTC

C2264256 - System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 16:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 15:00 UTC

Scheduled - Services Affected:
• OpenText Lens for ANI
• OpenText Lens for DXP
• OpenText Lens for Liaison VAN

Impact: Service will be degraded for 15 minutes at the beginning of the maintenance window.
Mar 20, 01:59 UTC

C2265158 - Software maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 10:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 03:00 UTC

Scheduled - Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Apr 2, 20:03 UTC

IM3882334 and C2262698 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
Apr 19, 04:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 02:00 UTC

Scheduled - Services affected:
AS2B Production
AS2 IDs vary by connection
https://as2b.am.gxsics.com

After 19 April 2026, customers and their trading partners may be unable to securely connect to AS2B Production service via https://as2b.am.gxsics.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 19, 03:13 UTC

IM3881751 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
Apr 19, 04:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 03:01 UTC

Scheduled - Services affected:
Production Managed Services US Shared Message Gateway (MS US SMG)
https://smg.tradinggrid.gxs.com - Production
HTTP and SFTP connection are not affected.

Impact:
After 19 April 2026, customers and their trading partners may be unable to securely connect to production Managed Services US Shared Message Gateway via HTTPS if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 20, 13:19 UTC

Software Maintenance scheduled for 18 April 2026

Completed - The scheduled maintenance has been completed.
Apr 19, 04:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 22:00 UTC

Scheduled - On 18 April 2026 from 22:00 to 19 April 2026 04:00 UTC a software maintenance has been scheduled that will affect these services:

• Inovis Managed Services Biz Mapper / Biz Transformation
• Inovis Managed Services Biz OS 2.0
• Inovis Managed Services RosettaNet (Grid Talk)
• Inovis Managed Services TrustedLink Enterprise (TLE)
• OpenText Inovisworks
• OpenText Inovisworks using Applicability Statement 2 (AS2)
• OpenText Inovisworks using File Transfer Protocol (FTP)
• OpenText Inovisworks using Pipeline
• OpenText Inovisworks using X400
• OpenText Trading Grid Catalogue
• OpenText Trading Grid Intelligence
• OpenText Vendor Portal
• OpenText WebEC

Service will be unavailable during this timeframe.

OpenText Trading Grid Catalogue, OpenText Vendor Portal, OpenText Trading Grid Intelligence, and Inovis Managed Services RosettaNet (Grid Talk) will be available and will only experience processing delays during this timeframe, while the rest of the services affected with the addition of OpenText Inovisworks using Secure File Transfer Protocol (SFTP) and Inovisworks BizVan will be unavailable during this maintenance.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 April 2026. An updated post will be made if the backup date is required.

Tracking Number: C2265781
Mar 20, 03:53 UTC

Network Maintenance scheduled for 18 April 2026

Completed - The scheduled maintenance has been completed.
Apr 19, 02:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 UTC

Scheduled - On 18 April 2026 from 19:00 to 19 April 2026 03:00 UTC a network maintenance has been scheduled that will affect these services:

• OpenText Lens for ANI
• OpenText Liaison ANI

Intermittent service interruptions that could last up to 30 seconds for one or two times throughout this timeframe.

Tracking Number: C2266152
Mar 19, 09:25 UTC

About This Site

Scheduled Maintenance

Managed Services Maintenance scheduled for 3 May 2026 May 3, 2026 16:00-18:00 UTC

IM3893799 and C2271680 - Certificate Renewal May 3, 2026 16:00-18:00 UTC

C2270015 - Software maintenance May 3, 2026 16:00-20:00 UTC

IM3897093 - Certificate Renewal May 3, 2026 16:00-19:00 UTC

Managed Services Maintenance scheduled for 3 May 2026 May 3, 2026 16:00-18:00 UTC

Managed Services Maintenance scheduled for 3 May 2026 May 3, 2026 16:00-18:00 UTC

Rescheduled: C2252944 - Database maintenance May 3, 2026 16:00-19:00 UTC

IM3894618 and C2278606 - Certificate Renewal May 5, 2026 18:00-21:00 UTC

IM3899879 and C2272423 - Certificate Renewal May 6, 2026 01:00-03:00 UTC

IM3891419 C2271155 - Certificate Renewal May 7, 2026 14:00-18:00 UTC

IM3898472 and C2278517 - Certificate Renewal May 8, 2026 02:00-06:00 UTC

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Regular Software Update - 26.2.1 May 8, 2026 11:00-15:00 UTC

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Regular Software Update - 26.2.1 May 8, 2026 13:30-17:30 UTC

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Regular Software Update - 26.2.1 May 8, 2026 15:30-19:30 UTC

C2276993 - System maintenance May 9, 2026 10:00-21:00 UTC

C2274282 - Software maintenance May 9, 2026 22:00 - May 10, 2026 02:00 UTC

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Regular Software Update - 26.2.1 May 10, 2026 01:00-05:00 UTC

C2268682 - Software maintenance May 10, 2026 02:00-06:00 UTC

RESCHEDULED - Cloud Fax Services North America Network Maintenance scheduled for 10 May 2026 May 10, 2026 03:00-09:00 UTC

RESCHEDULED - Network Maintenance scheduled for 10 May 2026 May 10, 2026 03:00-09:00 UTC

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Regular Software Update - 26.2.1 May 10, 2026 03:00-07:00 UTC

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Regular Software Update - 26.2.1 May 10, 2026 05:00-09:00 UTC

Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Regular Software Update - 26.2.1 May 10, 2026 14:00-18:00 UTC

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Regular Software Update - 26.2.1 May 10, 2026 14:00-18:00 UTC

Core Messaging Europe Network maintenance scheduled for 10 May 2026 May 10, 2026 16:00-20:00 UTC

C2130083 - Software Maintenance May 10, 2026 16:00-20:00 UTC

Cloud Fax services Europe Network maintenance scheduled for 10 May 2026 May 10, 2026 16:00-20:00 UTC

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Regular Software Update - 26.2.1 May 10, 2026 16:00-20:00 UTC

C2270055 - Network maintenance May 10, 2026 16:00-20:00 UTC

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Regular Software Update - 26.2.1 May 10, 2026 16:30-20:30 UTC

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Regular Software Update - 26.2.1 May 10, 2026 18:00-22:00 UTC

Rescheduled: Transition all file transfer connections immediately to SFTP (port 22) May 11, 2026 01:00-05:00 UTC

IM3897032 and C2280544 - Certificate Renewal May 13, 2026 00:00-03:00 UTC

System maintenance scheduled for 16 May 2026 May 16, 2026 00:00-12:00 UTC

Rescheduled: C2253591 - Network Maintenance May 16, 2026 12:00-16:00 UTC

C2280570 - Network maintenance May 16, 2026 19:00 - May 17, 2026 03:00 UTC

Rescheduled: C2255038 - Database Maintenance May 17, 2026 16:00-18:00 UTC

C2253435 - Managed Services Maintenance May 17, 2026 16:00-20:00 UTC

Rescheduled - C2261316 - Urgent maintenance May 17, 2026 16:00-18:00 UTC

IM3918406 - Certificate Renewal May 19, 2026 14:00-15:00 UTC

IM3897063 - Certificate Renewal May 20, 2026 00:00-03:00 UTC

IM3904149 and C2277379 - Certificate Renewal May 21, 2026 09:00-10:00 UTC

IM3911885 - Certificate Renewal May 21, 2026 18:00-21:00 UTC

Hardware Maintenance scheduled for 22 May 2026 May 22, 2026 18:00-22:00 UTC

C2279906 - Network Maintenance May 24, 2026 03:00-07:00 UTC

C2262279 - Database Maintenance May 24, 2026 16:00-20:00 UTC

IM3911923 - Certificate Renewal May 27, 2026 00:00-03:00 UTC

IM3911900 - Certificate Renewal May 29, 2026 02:00-03:00 UTC

C2215931 - Network maintenance May 30, 2026 21:00 - May 31, 2026 05:00 UTC

Liaison Alloy System Maintenance scheduled for 31 May 2026 May 31, 2026 02:00-06:00 UTC

Past Incidents

Managed Services Maintenance scheduled for 3 May 2026 May `3`, `2026` `16:00`-`18:00` UTC

IM3893799 and C2271680 - Certificate Renewal May `3`, `2026` `16:00`-`18:00` UTC

C2270015 - Software maintenance May `3`, `2026` `16:00`-`20:00` UTC

IM3897093 - Certificate Renewal May `3`, `2026` `16:00`-`19:00` UTC

Managed Services Maintenance scheduled for 3 May 2026 May `3`, `2026` `16:00`-`18:00` UTC

Managed Services Maintenance scheduled for 3 May 2026 May `3`, `2026` `16:00`-`18:00` UTC

Rescheduled: C2252944 - Database maintenance May `3`, `2026` `16:00`-`19:00` UTC

IM3894618 and C2278606 - Certificate Renewal May `5`, `2026` `18:00`-`21:00` UTC

IM3899879 and C2272423 - Certificate Renewal May `6`, `2026` `01:00`-`03:00` UTC

IM3891419 C2271155 - Certificate Renewal May `7`, `2026` `14:00`-`18:00` UTC

IM3898472 and C2278517 - Certificate Renewal May `8`, `2026` `02:00`-`06:00` UTC

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Regular Software Update - 26.2.1 May `8`, `2026` `11:00`-`15:00` UTC

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Regular Software Update - 26.2.1 May `8`, `2026` `13:30`-`17:30` UTC

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Regular Software Update - 26.2.1 May `8`, `2026` `15:30`-`19:30` UTC

C2276993 - System maintenance May `9`, `2026` `10:00`-`21:00` UTC

C2274282 - Software maintenance May `9`, `2026` `22:00` - May `10`, `2026` `02:00` UTC

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `01:00`-`05:00` UTC

C2268682 - Software maintenance May `10`, `2026` `02:00`-`06:00` UTC

RESCHEDULED - Cloud Fax Services North America Network Maintenance scheduled for 10 May 2026 May `10`, `2026` `03:00`-`09:00` UTC

RESCHEDULED - Network Maintenance scheduled for 10 May 2026 May `10`, `2026` `03:00`-`09:00` UTC

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Regular Software Update - 26.2.1 May `10`, `2026` `03:00`-`07:00` UTC

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `05:00`-`09:00` UTC

Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `14:00`-`18:00` UTC

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Regular Software Update - 26.2.1 May `10`, `2026` `14:00`-`18:00` UTC

Core Messaging Europe Network maintenance scheduled for 10 May 2026 May `10`, `2026` `16:00`-`20:00` UTC

C2130083 - Software Maintenance May `10`, `2026` `16:00`-`20:00` UTC

Cloud Fax services Europe Network maintenance scheduled for 10 May 2026 May `10`, `2026` `16:00`-`20:00` UTC

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Regular Software Update - 26.2.1 May `10`, `2026` `16:00`-`20:00` UTC

C2270055 - Network maintenance May `10`, `2026` `16:00`-`20:00` UTC

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `16:30`-`20:30` UTC

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Regular Software Update - 26.2.1 May `10`, `2026` `18:00`-`22:00` UTC

Rescheduled: Transition all file transfer connections immediately to SFTP (port 22) May `11`, `2026` `01:00`-`05:00` UTC

IM3897032 and C2280544 - Certificate Renewal May `13`, `2026` `00:00`-`03:00` UTC

System maintenance scheduled for 16 May 2026 May `16`, `2026` `00:00`-`12:00` UTC

Rescheduled: C2253591 - Network Maintenance May `16`, `2026` `12:00`-`16:00` UTC

C2280570 - Network maintenance May `16`, `2026` `19:00` - May `17`, `2026` `03:00` UTC

Rescheduled: C2255038 - Database Maintenance May `17`, `2026` `16:00`-`18:00` UTC

C2253435 - Managed Services Maintenance May `17`, `2026` `16:00`-`20:00` UTC

Rescheduled - C2261316 - Urgent maintenance May `17`, `2026` `16:00`-`18:00` UTC

IM3918406 - Certificate Renewal May `19`, `2026` `14:00`-`15:00` UTC

IM3897063 - Certificate Renewal May `20`, `2026` `00:00`-`03:00` UTC

IM3904149 and C2277379 - Certificate Renewal May `21`, `2026` `09:00`-`10:00` UTC

IM3911885 - Certificate Renewal May `21`, `2026` `18:00`-`21:00` UTC

Hardware Maintenance scheduled for 22 May 2026 May `22`, `2026` `18:00`-`22:00` UTC

C2279906 - Network Maintenance May `24`, `2026` `03:00`-`07:00` UTC

C2262279 - Database Maintenance May `24`, `2026` `16:00`-`20:00` UTC

IM3911923 - Certificate Renewal May `27`, `2026` `00:00`-`03:00` UTC

IM3911900 - Certificate Renewal May `29`, `2026` `02:00`-`03:00` UTC

C2215931 - Network maintenance May `30`, `2026` `21:00` - May `31`, `2026` `05:00` UTC

Liaison Alloy System Maintenance scheduled for 31 May 2026 May `31`, `2026` `02:00`-`06:00` UTC