OpenText Status Dashboard
All Systems Operational
Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Building Information Modelling EU Operational
Core for Capital Projects EU Operational
Core for Federated Compliance EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core for Supplier Exchange EU Operational
Core Platform EU Operational
Core Signature Service EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core North America Operational
Core Capture NA Operational
Core Capture for SAP Solutions NA Operational
Core Case NA Operational
Core Content NA Operational
Core Experience Insights NA Operational
Core for Building Information Modelling NA Operational
Core for Capital Projects NA Operational
Core for Federated Compliance NA Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA Operational
Core for Supplier Exchange NA Operational
Core Platform NA Operational
Core Signature Service NA Operational
Developer Experience NA Operational
Life Sciences Smart View Preview NA Operational
Magellan Risk Guard NA Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
LEAP - Supplier Exchange v1 North America Operational
LEAP - Supplier Exchange v1 Europe Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CORESHARE NA Release deployment - 23.1.3 Mar 31, 2023 03:00-05:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Mar 20, 2023 - 17:14 UTC
Core Archive Australia Regular Maintenance Apr 7, 2023 09:00-11:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Mar 30, 2023 - 20:15 UTC
Core Archive Japan Regular Maintenance Apr 7, 2023 13:30-15:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Mar 30, 2023 - 20:16 UTC
OCP Europe - Scheduled Maintenance Apr 7, 2023 21:00 - Apr 8, 2023 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 03, 2023 - 18:50 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. All services will remain inaccessible during the window
Mar 03, 2023 - 18:43 UTC
Core Archive North America Regular Maintenance Apr 9, 2023 03:00-07:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Mar 30, 2023 - 20:19 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Maintenance Apr 9, 2023 14:00-16:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Mar 30, 2023 - 20:21 UTC
Core Archive Europe Regular Maintenance Apr 9, 2023 16:00-20:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Mar 30, 2023 - 20:27 UTC
Core Archive India Regular Maintenance Apr 9, 2023 16:30-18:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Mar 30, 2023 - 20:29 UTC
OCP North America - Scheduled Maintenance Apr 15, 2023 00:00-04:00 UTC
We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window.
Posted on Mar 20, 2023 - 09:18 UTC
Cloud Fax services North America System Maintenance scheduled for 22 April 2023 Apr 22, 2023 13:00 - Apr 23, 2023 01:00 UTC
On 22 April 2023 and 23 April 2023 from 13:00 UTC to 01:00 UTC a system maintenance has been scheduled that will affect these services:
Cloud Fax services North America - Fax2Mail
Cloud Fax services North America - Production Messaging
Cloud Fax services North America - RightFax Connect

Service will be degraded during this timeframe.
Tracking number: C1923694
Posted on Mar 23, 2023 - 13:25 UTC
Network Maintenance scheduled for 29 April 2023 Apr 29, 2023 14:00 - Apr 30, 2023 02:00 UTC
On 29 April 2023 from 14:00 UTC to 30 April 2023 02:00 UTC a network maintenance has been scheduled that will affect these services:

- OpenText Alloy (NA)
- OpenText Lens for Alloy (NA)
- OpenText Protect - TaaS (NA)

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C1917742
Posted on Mar 30, 2023 - 15:01 UTC
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023
CORESHARE CA Release deployment - 23.1.3
Completed - The scheduled maintenance has been completed.
Mar 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 03:02 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Mar 20, 17:13 UTC
Mar 29, 2023
CORESHARE AU Release deployment - 23.1.3
Completed - The scheduled maintenance has been completed.
Mar 29, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:01 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Mar 20, 17:11 UTC
Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023
System Maintenance scheduled for 25 March 2023
Completed - The scheduled maintenance has been completed.
Mar 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 UTC
Scheduled - On 25 March 2023 from 13:00 UTC to 26 March 2023 01:00 UTC a system maintenance has been scheduled that will affect these services:
- OpenText Fax2Mail (Ashburn)
- OpenText Production Messaging - Fax (Ashburn)
- OpenText RightFax Connect (Ashburn)

Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.

Tracking number: C1906352
Feb 23, 13:19 UTC
Mar 25, 2023
B2B Connect OFTP Maintenance scheduled for 25 March 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 UTC
Scheduled - B2B Connect OFTP will be undergoing maintenance on 25 March 2023 from 13:00 UTC to 18:30 UTC. Customers using OFTP may experience intermittent interruptions during this time.

Tracking Number: C1917375, C1919122, C1919111
Mar 10, 19:27 UTC
Cloud Fax services North America Maintenance scheduled for 25 March 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 UTC
Scheduled - Cloud Fax services North America - XM Fax - Canada will be undergoing maintenance on 25 March 2023 from 13:00 UTC to 17:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C1923271
Mar 23, 22:00 UTC
Core Share Europe - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 12:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
The Application will have intermittent service interruptions or inaccessible during the window.
Mar 2, 20:19 UTC
Hightail Maintenance scheduled for 24 March 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 UTC
Scheduled - Hightail will be undergoing maintenance on 25 March 2023 from 02:00 UTC to 06:00 UTC. The Application will be intermittently unavailable, during this time.
Tracking Number: C1922943
Mar 24, 17:29 UTC
Mar 24, 2023
Core Share Europe Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. All services should remain accessible during the window with brief interruption at times.
Mar 17, 14:54 UTC
Mar 23, 2023
Alloy North America Connectivity Issue
Resolved - Alloy NA were experiencing service connectivity issues. Service is now resolved. Backlogs have been cleared. Current traffic is processing as normal. We appreciate your patience.

Tracking Number: IM3188888
Mar 23, 17:29 UTC
Update - Alloy NA is currently experiencing service connectivity issues. Teams are currently assembled and working to resolve the issue. OpenText Customers and their Trading Partners experiencing connectivity issues need to ensure the latest Alloy Certificate has been downloaded and installed. The certificate notification will be resent with the certificate attached. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3188888
Mar 23, 16:27 UTC
Investigating - Alloy NA is currently experiencing service connectivity issues. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.
Tracking Number: IM3188888
Mar 23, 15:25 UTC
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023
OCP North America - Multiple Applications Down
Resolved - Users were unable to log in to the following applications. The issue is now resolved. We appreciate your patience.

- Core Capture NA
- Core Capture for SAP Solutions NA
- Core Case NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Platform NA
- Core Signature Service NA
- Developer Experience NA
- Life Sciences Smart View Preview NA
- Magellan Risk Guard NA

Tracking Number: IM3185848
Mar 19, 19:19 UTC
Monitoring - Users were unable to log in to the following applications. Service has been restored and is now being validated. We appreciate your patience.

- Core Capture NA
- Core Capture for SAP Solutions NA
- Core Case NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Platform NA
- Core Signature Service NA
- Developer Experience NA
- Life Sciences Smart View Preview NA
- Magellan Risk Guard NA

Tracking Number: IM3185848
Mar 19, 19:09 UTC
Update - Users are unable to log in to the following applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Capture NA
- Core Capture for SAP Solutions NA
- Core Case NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Platform NA
- Core Signature Service NA
- Developer Experience NA
- Life Sciences Smart View Preview NA
- Magellan Risk Guard NA

Tracking Number: IM3185848
Mar 19, 18:34 UTC
Investigating - OCP North America - multiple applications are currently down. Teams are assembled and working to resolve the issue.
We appreciate your patience
Mar 19, 18:05 UTC
Mar 18, 2023
System Maintenance scheduled for 18 March 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 11:00 UTC
Scheduled - On 18 March 2023 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:

- OpenText Fax2Mail (EMEA)
- OpenText Production Messaging - Fax (EMEA)
- OpenText Production Messaging - Notifications (EMEA)
- OpenText RightFax Connect (EMEA)

Intermittent service interruptions are expected to occur throughout this timeframe. Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: 1913080
Feb 16, 19:40 UTC
Core North America is experiencing a degradation in service
Resolved - Core North America was experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

Core Case NA
Core Content NA
Core North America - Core for Federated Compliance NA
Core North America - Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA

Tracking Number: IM3185351
Mar 18, 12:42 UTC
Update - Core North America is experiencing a degradation in service. Teams are currently assembled and the investigation is still in progress. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Core Case NA
Core Content NA
Core for Federated Compliance NA
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA

Tracking Number: IM3185351
Mar 18, 11:35 UTC
Investigating - Core North America is experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Core Case NA
Core Content NA
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA

Tracking Number: IM3185351
Mar 18, 10:33 UTC
Multiple applications were not accessible in Amstelveen platform.
Resolved - Core Europe applications were experiencing inaccessibility. The issue is now resolved. We appreciate your patience.

Core Capture EU
Core Capture for SAP Solutions EU
Core Case EU
Core Content EU
Core for Building Information Modelling EU
Core for Capital Projects EU
Core for Federated Compliance EU
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
Core for Supplier Exchange EU
Core Platform EU
Core Signature Service EU
Developer Experience EU
Life Sciences Smart View Preview EU
Magellan Risk Guard EU

Tracking Number: IM3185393
Mar 18, 11:56 UTC
Hightail Maintenance scheduled for 17 March 23
Completed - The scheduled maintenance has been completed.
Mar 18, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 UTC
Scheduled - Hightail will be undergoing maintenance on 18 March 2023 from 02:00 UTC to 06:00 UTC. The Application will be intermittently unavailable, during this time.
Tracking Number: C1922943
Mar 17, 19:48 UTC
OCP North America - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window.
Mar 3, 18:39 UTC
Mar 17, 2023
Core Share NA - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. There are no impacts to any of the services.
Mar 10, 17:23 UTC
Core Share CA - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. There are no impacts to any of the services.
Mar 10, 17:24 UTC
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