OpenText
Cloud Fax services North America - Desktop Messaging BMS Network Maintenance scheduled for 15 June 2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 2025 - 02:00 UTC
Scheduled - Cloud Fax services North America - Desktop Messaging BMS will be undergoing network maintenance on 15 June 2025 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 June 2025.

Tracking Number: C2160754
Jun 15, 2025 02:00-06:00 UTC
Uploaded Files to EMP Service are not accessible
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.

Tracking Number: IM3700411
Jun 13, 2025 - 18:50 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 10, 2025 - 13:19 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 06, 2025 - 14:10 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 02, 2025 - 16:43 UTC
Identified - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.

Tracking Number: IM3700411
May 30, 2025 - 15:34 UTC

About This Site

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
B2B Connect Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Cloud Fax services North America Under Maintenance
Desktop Messaging BMS Under Maintenance
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Partial Outage
Core Capture Partial Outage
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Partial Outage
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Partial Outage
Core Communications Partial Outage
Core Compliance Partial Outage
Core Content Management Partial Outage
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Partial Outage
Core Journey Partial Outage
Core Platform - Admin Center Partial Outage
Core Platform - Content Transformation and Injection Services Partial Outage
Core Platform - Eventing Partial Outage
Core Platform - Entitlement & Tenancy Service Partial Outage
Core Platform - Forms Partial Outage
Core Platform - Information Storage Partial Outage
Core Platform - Metadata Partial Outage
Core Platform - Metadata (cms.us.opentext.com) Partial Outage
Core Platform - Online Editing Service Partial Outage
Core Platform - OpenText Directory Services Partial Outage
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Partial Outage
Core Platform – Process Automation (Workflow, Decision, Case Management) Partial Outage
Core Platform - Retention Service Partial Outage
Core Platform - Search Partial Outage
Core Platform - Viewing & Transformation Partial Outage
Core Process Automation Partial Outage
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Partial Outage
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) ? Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) ? Operational
Core Collaboration Access Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Zix - Cybersecurity Degraded Performance
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Degraded Performance
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Fax services North America (Fax2Mail - Ashburn) System Maintenance scheduled for 21 June 2025 Jun 21, 2025 14:00 - Jun 22, 2025 02:00 UTC

Cloud Fax services North America (Fax2Mail - Ashburn) system maintenance on 21 June 2025 14:00 UTC to 22 June 2025 02:00. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2170302
Posted on May 21, 2025 - 23:15 UTC

Core Share US (NA) - GKE cluster upgrades Jun 21, 2025 16:00-20:00 UTC

Core Share US (NA) will be undergoing maintenance on June 21, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
Posted on Jun 05, 2025 - 14:51 UTC

Core Platform - OpenText Directory Services US Urgent Maintenance scheduled for 22 June 2025 Jun 22, 2025 02:00-06:00 UTC

Core Platform - OpenText Directory Services US will be undergoing urgent maintenance on 22 June 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 13 July 2025. An updated post will be made if the backup date is required.

Tracking Number: C2172664
Posted on May 30, 2025 - 20:00 UTC

Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025 Jul 13, 2025 03:00-05:00 UTC

The maintenance originally scheduled for 27 April 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 13 July 2025 from 03:00 to 05:00 UTC.

- Core Capture
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Eventing
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Metadata (cms.us.opentext.com)
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Life Sciences Smart View Preview
- Signature Service – Thrust API
- Core Archive for SAP® Solutions - US (archive.us.opentext.cloud)
- Core Share - US
- Core Signature add-on for Core Share - US
- Core Signature add-on for Content Suite Platform/xECM - US
- Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Posted on Jun 13, 2025 - 17:00 UTC
Jun 15, 2025

Unresolved incident: Cloud Fax services North America - Desktop Messaging BMS Network Maintenance scheduled for 15 June 2025.

Jun 14, 2025
Core Share EU - GKE cluster upgrades
Completed - The scheduled maintenance has been completed.
Jun 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 16:00 UTC
Scheduled - Core Share EU will be undergoing maintenance on June 14, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
Jun 5, 14:49 UTC
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) for US region Urgent Maintenance scheduled for 14 June 2025
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 02:00 UTC
Scheduled - Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) for US region will be undergoing urgent maintenance on 14 June 2025 from 02:00 to 06:00 UTC. Intermittent service interruptions may occur throughout this timeframe.

Customers may need to restart Outlook or OWA after the update to restore connection.

Tracking Number: C2176883
Jun 13, 15:10 UTC
Jun 13, 2025
Zix - Hosted Exchange - EMEA region - Certificate Error
Resolved - This incident has been resolved.
Tracking Number: IM3717284
Jun 13, 16:07 UTC
Update - The remaining certificate maintenance for the EMEA region is now complete. Service is being monitored. We appreciate your patience.
Tracking Number: IM3717284
Jun 12, 18:44 UTC
Update - Teams are currently assembled and working to complete the remaining certificate maintenance for the EMEA region. We will provide another update once this work is completed.
Tracking Number: IM3717284
Jun 12, 18:11 UTC
Monitoring - Zix-Hosted Exchange experienced an issue with users reporting certificate errors for some mailboxes located in the EMEA region. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3717284
Jun 11, 20:25 UTC
Investigating - Zix-Hosted Exchange is currently experiencing an issue with users reporting certificate errors for some mailboxes located in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3717284
Jun 11, 16:02 UTC
Jun 12, 2025
Intermittent outages affected Core Australia, Core Canada, and Core US services.
Resolved - Core services in the Australia, Canada, and US regions experienced intermittent outages due to underlying infrastructure outages with our hosting provider. The issue is now resolved. We appreciate your patience.

Ticket Number: IM3718351
Jun 12, 21:10 UTC
Monitoring - Core services in the Australia, Canada, and US regions experienced intermittent outages due to underlying infrastructure outages with our hosting provider. All services have been restored and is now being validated. We appreciate your patience.

Ticket Number: IM3718351
Jun 12, 20:54 UTC
Update - Core services in the Australia and Canada regions experienced intermittent outages due to underlying infrastructure outages with our hosting provider. Services in the Canada and Australia are now restored and are currently being monitored.

Services in the US are still being actively worked on with the provider to resolve the issue. We appreciate your patience.

Ticket Number: IM3718351
Jun 12, 20:02 UTC
Update - Core services in the Australia, Canada, and US regions are experiencing intermittent outages due to underlying infrastructure outages with our hosting provider. Teams are assembled and working with the provider to resolve the issue. We appreciate your patience.

Ticket Number: IM3718351
Jun 12, 19:44 UTC
Update - Core services in the Australia, Canada, and US regions are experiencing intermittent outages due to underlying infrastructure outages with our hosting provider. Teams are assembled and working with the provider to resolve the issue. We appreciate your patience.

Ticket Number: IM3718351
Jun 12, 19:27 UTC
Identified - Core services in the Australia, Canada, and US regions are experiencing intermittent outages due to underlying infrastructure outages with our hosting provider. Teams are assembled and working with the provider to resolve the issue. We appreciate your patience.

Ticket Number: IM3718351
Jun 12, 19:24 UTC
Jun 11, 2025
Zix Archive Interface was inaccessible
Resolved - Interfaces for Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive experienced an issue and was inaccessible. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3717240
Jun 11, 18:03 UTC
Update - Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive experienced an issue and was inaccessible. Interface control has been restored but there is a degraded functionality for searching archives. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3717240
Jun 11, 16:50 UTC
Identified - Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive experienced an issue and was inaccessible. Interface control has been restored but there is a degraded functionality for searching archives. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3717240
Jun 11, 15:53 UTC
Update - Interfaces for Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive is currently experiencing an issue and is inaccessible. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3717240
Jun 11, 14:45 UTC
Investigating - If 1-2 products impacted, use:
Interfaces for Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive is currently experiencing an issue and is inaccessible. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3717240
Jun 11, 13:39 UTC
Jun 10, 2025
Zix - Cybersecurity (Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7)) Maintenance scheduled for 10 June 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 UTC
Scheduled - Zix - Cybersecurity (Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7)) will be undergoing SSL/TLS certificate maintenance on 10 June 2025 from 18:00 to 22:00 UTC. Intermittent service interruptions may occur throughout this timeframe.

Customers may need to restart Outlook or OWA after the update to restore your connection.

Tracking Number: C2176460
Jun 9, 20:53 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025
Core Archive Europe Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 18:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

EU (archive.opentext.eu) Prod - June 8, 2025 - 18:00 to 22:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 20:02 UTC
Core Archive India Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - June 8, 2025 - 16:30 to 20:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 20:11 UTC
Core Archive Switzerland Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - June 8, 2025 - 1600 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 20:00 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 14:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - June 8, 2025 - 14:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:45 UTC
Core Archive Canada Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 05:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod - June 8, 2025 - 5:00 to 9:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:42 UTC
Network Maintenance scheduled for 8 June 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled - Cloud Fax services North America will be undergoing network maintenance on 8 June 2025 from 3:00 to 7:00 GMT. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025.

Tracking Number: C2158853
May 9, 05:40 UTC
Core Archive North America Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:01 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - June 8, 2025 - 3:00 to 7:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:38 UTC
Desktop Messaging BMS Network Maintenance scheduled for 8 June 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 02:00 UTC
Update - Desktop Messaging BMS will be undergoing network maintenance on 8 June 2025 from 02:00 to 06:00 UTC. A brief period of degraded service is expected during this timeframe. No complete outage is expected, but there could be slower response times, minor delays, or intermittent connection resets as network traffic is rerouted between devices.

No customer action is required. OpenText is committed to minimizing disruption and will communicate promptly if any unexpected service impact occurs. This upgrade is essential to maintain the services' security, compliance, and reliability.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025. An updated post will be made if the backup date is required.

Tracking Number: C2160742
Jun 5, 18:00 UTC
Scheduled - Desktop Messaging BMS will be undergoing network maintenance on 8 June 2025 from 02:00 to 06:00 UTC. A brief period of degraded service is expected during this timeframe. No complete outage is expected, but there could be slower response times, minor delays, or intermittent connection resets as network traffic is rerouted between devices.

No customer action is required. OpenText is committed to minimizing disruption and will communicate promptly if any unexpected service impact occurs. This upgrade is essential to maintain the services' security, compliance, and reliability.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025. An updated post will be made if the backup date is required.

Tracking Number: C2160742
May 8, 15:02 UTC
Core Archive GCP-US Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

US (archive.us.opentext.cloud) Prod - June 8, 2025 - 1:00 to 5:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:35 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Core Archive Singapore Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 15:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - June 6, 2025 - 15:30 to 19:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:24 UTC
Core Archive Japan Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 13:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - June 6, 2025 - 13:30 to 17:30 GMT

Pre-Production Maintenance Schedule
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NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:22 UTC
Desktop Messaging BMS North America clients may have experienced transaction failures.
Resolved - Desktop Messaging BMS North America clients may have experienced transaction failures that started at 04:00 UTC on 6 June 2025. Service has been restored at 16:25 UTC on 6 June 2025. Backlogs have been cleared at 17:12 UTC and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3714284
Jun 6, 17:20 UTC
Core Archive UAE Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - June 6, 2025 - 11:00 to 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:18 UTC
Core Archive Australia Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:00 UTC
Update - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - June 6, 2025 - 11:00 to 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 31, 11:35 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - June 6, 2025 - 11:00 to 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:14 UTC
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
Jun 1, 2025
Zix Encryption Services - ZixPortal Maintenance scheduled for 1 June 2025
Completed - The scheduled maintenance has been completed.
Jun 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:01 UTC
Scheduled - Zix Encryption Services - ZixPortal Maintenance will be undergoing maintenance on 1 June 2025 from 07:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers using the ZixPortal service may have to re-authenticate.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2025.

Tracking Number: C2168365
May 16, 18:55 UTC
Urgent Network Maintenance scheduled for 1 June 2025
Completed - The scheduled maintenance has been completed.
Jun 1, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 03:00 UTC
Scheduled - Desktop Messaging BMS will be undergoing urgent network maintenance on 1 June 2025 from 03:00 to 07:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025. An updated post will be made if the backup date is required.

Tracking Number: C2158849
May 29, 20:02 UTC
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