OpenText Status

OpenText

Core EDR/MDR experienced installation failures

Update - Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.

While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.

The next update for this issue will be on Monday, 18 May 2026, at 15:00 UTC or if there are significant updates, whichever comes first.
May 15, 2026 - 20:30 UTC

Update - Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.

While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.

Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
May 15, 2026 - 14:21 UTC

Update - Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.

While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.

Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
May 15, 2026 - 08:27 UTC

Update - Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.

While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.

Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
May 15, 2026 - 02:27 UTC

Monitoring - Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience.

While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center.

Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
May 14, 2026 - 20:27 UTC

Update - Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

EDR/MDR components may now be installed, and existing agents can now be upgraded to version 3.0.3.

Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
May 14, 2026 - 14:19 UTC

Update - Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.

Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
May 14, 2026 - 11:41 UTC

Identified - Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.

While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.
May 13, 2026 - 18:19 UTC

Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud)

Monitoring - The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates.
We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates.
We are actively monitoring system performance and will share further updates as they become available.

Ref# IM3925260.
May 13, 2026 - 21:37 UTC

Identified - The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available.

Ref# IM3925260.
May 13, 2026 - 17:06 UTC

Investigating - We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available.

Ref# IM3925260.
May 13, 2026 - 13:20 UTC

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Note: ESM customers should continue to access SLA information from the System Health page.

Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Portal Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services Europe Under Maintenance

Desktop Messaging BMS Operational

Fax Cloud Connect (RightFax) Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Under Maintenance

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect (RightFax) Operational

Fax Cloud Connect (RightFax) - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture (capture.ot2.opentext.com) Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Collaboration for Engineering (xchange.us.opentext.com) Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management (coredam.us.opentext.com) Operational

Core for Capital Projects Operational

Core Journey (journey.us.opentext.com) Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Degraded Performance

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Degraded Performance

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-UK Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Under Maintenance

Core Messaging Data Sovereignty Under Maintenance

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Enterprise Service Management Operational

Cape Town SA34 Operational

Central CA16 Operational

Frankfurt EU3 Operational

Frankfurt EU8 Operational

Frankfurt EU18 Operational

Frankfurt EU28 Operational

Frankfurt EU38 Operational

Middle East ME22 Operational

Oregon US2 Operational

Oregon US6 Operational

Oregon US7 Operational

Oregon US24 Operational

Oregon US26 Operational

Oregon US42 Operational

São Paulo BR14 Operational

Singapore SG20 Operational

Sydney AP10 Operational

Tokyo JP12 Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

SecureMail Cloud Operational

Enterprise Cloud Operational

OEM Cloud Operational

Standard Cloud Operational

Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence (BrightCloud) Operational

Webroot by OpenText™ Operational

Core DNS Protection Operational

Core Endpoint Protection Operational

Core Security Awareness Training (WSAT) Operational

Unity - Thrust API Operational

Core Management Console Operational

Zix - Cybersecurity Operational

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Business Communication Archive Operational

Zix Archive Services - ZixArchive Operational

Zix Cloud to Cloud Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Office 365 Operational

Zix Hosted Exchange Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rescheduled: C2253591 - Network Maintenance May `16`, `2026` `12:00`-`16:00` UTC

The Desktop Messaging BMS network maintenance scheduled for 16 May 2026 from 10:00 to 14:00 UTC has been rescheduled to 16 May 2026 from 12:00 to 16:00 UTC. We appreciate your patience.

Intermittent service interruptions are expected to occur throughout this timeframe.

Please refrain from any transaction activity during the maintenance window. Verify transaction processing and delivery and resend any missing transactions after the change window has concluded.

Tracking Number: C2253591
Posted on Mar 18, 2026 - 04:03 UTC

C2280570 - Network maintenance May `16`, `2026` `19:00` - May `17`, `2026` `03:00` UTC

Services Affected: OpenText Liaison ANI

Impact: Clients will experience one or two brief service interruptions, each lasting up to approximately 90 seconds, during this timeframe.
Posted on Apr 23, 2026 - 20:46 UTC

Rescheduled – System maintenance scheduled for 17 May 2026 May `17`, `2026` `00:00`-`16:00` UTC

Update - The system maintenance scheduled for 16 May 2026, from 00:00 to 12:00 GMT, has been rescheduled to 17 May 2026, from 00:00 to 16:00 GMT.

These services in the Cloud Fax North America region will be impacted:
- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2281095
May 14, 2026 - 16:48 UTC

Scheduled - On 16 May 2026, from 00:00 to 12:00 UTC a system maintenance has been scheduled that will affect these services in the Cloud Fax services North America region:
- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2281095
Apr 23, 2026 - 21:33 UTC

C2286921 - System maintenance May `17`, `2026` `10:00`-`14:00` UTC

Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Posted on May 12, 2026 - 15:30 UTC

Updated: C2255038 - Database Maintenance May `17`, `2026` `16:00`-`19:00` UTC

Update - The database maintenance scheduled for 17 May 2026 has been extended by one hour from 16:00 to 18:00 GMT to 16:00 to 19:00 GMT.

Services Affected:
• Document Cycle Transaction Service (DCTS)
• OpenText Trading Grid (Classic)

Service will be unavailable during this timeframe.
May 04, 2026 - 13:13 UTC

Scheduled - The database maintenance scheduled for 5 April 2026, from 16:00 to 18:00 GMT has been rescheduled to 17 May 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.

Services Affected:
• Document Cycle Transaction Service (DCTS)
• OpenText Trading Grid (Classic)

Service will be unavailable during this timeframe.
Apr 10, 2026 - 06:42 UTC

C2253435 - Managed Services Maintenance May `17`, `2026` `16:00`-`20:00` UTC

Service affected: OpenText Applicability Statement 2 (AS2 EMEA)

Impact: AS2 EMEA will be unavailable during the first two hours of the maintenance window, from 16:00 to 20:00 GMT.
Posted on Apr 01, 2026 - 14:08 UTC

Rescheduled - C2261316 - Urgent maintenance May `17`, `2026` `16:00`-`18:00` UTC

Update - The urgent maintenance scheduled for 5 April 2026 from 16:00 to 18:00 GMT has been rescheduled to 17 May 2026, from 16:00 to 18:00 GMT. Service will be unavailable during this timeframe.

Tracking Number: C2261316
Apr 03, 2026 - 18:02 UTC

Update - The urgent maintenance originally scheduled for 29 March 2026 from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 5 April 2026, from 16:00 to 18:00 GMT. Below is the updated notification. We appreciate your patience.

Tracking Number: C2261316
Mar 18, 2026 - 19:31 UTC

Scheduled - Services Affected:
• OpenText Client Custom Applications
• OpenText Trading Grid (EU)
• OpenText Trading Grid - Orchestration (EU)
• OpenText Trading Grid Intelligence

Impact: Service will be unavailable during this timeframe.
Mar 12, 2026 - 20:05 UTC

IM3918406 - Certificate Renewal May `19`, `2026` `14:00`-`15:00` UTC

Services affected: OpenText Legacy EasyLink ICCNET - EDIINT - Production

Impact: After 19 May 2026, at 14:00 GMT, customers and their trading partners may be unable to securely connect to the production ICCNET - EDIINT service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on May 01, 2026 - 16:08 UTC

Core Endpoint Backup Red-US Vault Database Maintenance scheduled for 19 May 2026 May `19`, `2026` `18:00`-`22:00` UTC

Core Endpoint Backup Red-US Vault will be undergoing database maintenance on 19 May 2026 from 18:00 to 22:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.

Tracking Number: C2286919
Posted on May 11, 2026 - 17:51 UTC

IM3897063 and C2283684 - Certificate Renewal May `20`, `2026` `00:00`-`03:00` UTC

OpenText Trading Grid Messaging Service (TGMS) - Production

https://web.tradinggrid.gxs.com

SSH/SFTP/HTTP connections are not affected.

After 20 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) via web.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 20, 2026 - 04:33 UTC

Frankfurt EU3 System Maintenance scheduled for 20 May 2026 May `20`, `2026` `03:30`-`07:30` UTC

Frankfurt EU3 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 20 May 2026 from 03:30 to 07:30 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2284614
Posted on May 12, 2026 - 19:00 UTC

Rescheduled - Threat Intelligence (BrightCloud) Software Maintenance scheduled for 20 May 2026 May `20`, `2026` `14:00`-`17:00` UTC

The software maintenance originally scheduled for 23 April 2026, from 20:00 to 23:00 UTC, has been rescheduled to 20 May 2026, from 14:00 to 17:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2275883
Posted on May 14, 2026 - 19:20 UTC

Core Share AU Software Release Deployment 26.2.1 Security Patch May `20`, `2026` `15:00`-`17:00` UTC

The service is expected to remain accessible during this time. However, brief interruptions may occur.
Posted on May 14, 2026 - 19:13 UTC

Core Share CA Software Release Deployment 26.2.1 Security Patch May `21`, `2026` `03:00`-`05:00` UTC

The service is expected to remain accessible during this time. However, brief interruptions may occur.
Posted on May 14, 2026 - 19:10 UTC

Oregon US7 system maintenance scheduled for 21 May 2026 May `21`, `2026` `07:00`-`11:00` UTC

Oregon US7 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 21 May 2026, between 07:00 and 11:00 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2284617
Posted on May 12, 2026 - 16:07 UTC

Updated: IM3904149 and C2277379 - Certificate Renewal May `21`, `2026` `09:00`-`10:00` UTC

Please note that ANI Webtransfer is not affected and has been removed.

ANI Webservices - Production

https://gw.anionline.com/transactiongateway-v1.2/messaging.asmx

After 21 May 2026, customers and their trading partners may be unable to securely connect to production ANI Webservice services via gw.anionline.com if the new certificate is not installed according to your local network/application processes.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 22, 2026 - 02:07 UTC

IM3911885 C2284349 - Certificate Renewal May `21`, `2026` `18:00`-`21:00` UTC

Services affected:
OpenText Trading Grid Messaging Service (TGMS) - Pre-production
https://bizlinkb12.tgms.gxs.com

Impact:
After 21 May 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS via bizlinkb12.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 22, 2026 - 13:00 UTC

Core Share EU Software Release Deployment 26.2.1 Security Patch May `21`, `2026` `22:00` - May `22`, `2026` `00:00` UTC

The service is expected to remain accessible during this time. However, brief interruptions may occur.
Posted on May 14, 2026 - 19:15 UTC

Core Share US Software Release Deployment 26.2.1 Security Patch May `22`, `2026` `03:00`-`05:00` UTC

The service is expected to remain accessible during this time. However, brief interruptions may occur.
Posted on May 14, 2026 - 19:17 UTC

Hardware Maintenance scheduled for 22 May 2026 May `22`, `2026` `18:00`-`22:00` UTC

VPN Access will be undergoing hardware maintenance on 22 May 2026 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2278567
Posted on Apr 22, 2026 - 14:12 UTC

C2279906 - Network Maintenance May `24`, `2026` `03:00`-`07:00` UTC

Services Affected:
• OpenText Client Custom Applications
• OpenText Trading Grid (Classic)

Impact: Service will be degraded during this timeframe.
Posted on Apr 25, 2026 - 02:41 UTC

Oregon US24 system maintenance scheduled for 24 May 2026 May `24`, `2026` `07:00`-`11:00` UTC

Oregon US24 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 24 May 2026, from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2285168
Posted on May 12, 2026 - 17:43 UTC

Oregon US2 System Maintenance scheduled for 24 May 2026 May `24`, `2026` `07:00`-`11:00` UTC

Oregon US2 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 24 May 2026 from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2284121
Posted on May 12, 2026 - 19:05 UTC

Updated: Core Platform - OpenText Directory Services EU Urgent Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

Update - The urgent maintenance originally scheduled for 24 May 2026 from 16:00 to 18:00 UTC has been extended to 20:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2255064
May 12, 2026 - 15:32 UTC

Scheduled - Core Platform - OpenText Directory Services EU will be undergoing urgent maintenance on 24 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2255064
May 05, 2026 - 15:11 UTC

C2262279 - Database Maintenance May `24`, `2026` `16:00`-`20:00` UTC

Services Affected: OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)

Impact: Service will be unavailable during the first 2 hours of this timeframe.
Posted on Apr 24, 2026 - 05:18 UTC

Rescheduled: C2270055 Network maintenance May `24`, `2026` `16:00`-`20:00` UTC

The network maintenance scheduled for 10 May 2026, from 16:00 to 20:00 GMT has been rescheduled to the previously communicated backup date of 24 May 2026, from 16:00 to 20:00 GMT. We appreciate your patience.

Services Affected:
• Dutch Government Messaging Custom
• Interconnect Traffic
• OpenText Client Custom Applications
• OpenText CSP (EMEA)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (EU)
• OpenText Trading Grid Capture Service (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Insights (EU)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
• OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
• OpenText Trading Grid Messaging Service - Biz (EMEA)
• OpenText Trading Grid Online (TGO)

Impact: Service will be degraded during this timeframe.
Posted on May 13, 2026 - 08:37 UTC

Cloud Fax services Europe Network Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

BMS (Desktop Messaging) will be undergoing network maintenance on 24 May 2026 from 16:00 to 20:00 UTC.

Service will be degraded during this timeframe.

Tracking Number: C2270055
Posted on May 13, 2026 - 08:30 UTC

C2255064 - Urgent maintenance May `24`, `2026` `16:00`-`20:00` UTC

Services Affected:
• OpenText Inovisworks using Applicability Statement 2 (AS2)
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)

Impact: Service will be degraded during this timeframe.
Posted on May 05, 2026 - 15:11 UTC

Rescheduled - Cloud Fax services Europe Network Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

The network maintenance originally scheduled for 10 May 2026, from 16:00 to 20:00 GMT has been rescheduled to 24 May 2026, from 16:00 to 20:00 GMT.

Service will be degraded during this timeframe.

Tracking Number: C2270055
Posted on May 13, 2026 - 08:31 UTC

Rescheduled - Core Messaging Europe Network Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

Server Backup Canada (Mississauga) System Maintenance scheduled for 25 May 2026 May `25`, `2026` `12:00`-`20:00` UTC

Server Backup Canada (Mississauga) will be undergoing system maintenance on 25 May 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2288953
Posted on May 15, 2026 - 18:30 UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 26 May 2026 May `26`, `2026` `12:00`-`20:00` UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 26 May 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2288963
Posted on May 15, 2026 - 18:35 UTC

IM3911923 - Certificate Renewal May `27`, `2026` `00:00`-`03:00` UTC

Services affected: Inovis Managed Services RosettaNet (Grid Talk) - Production

Impact: After 27 May 2026, customers and their trading partners may be unable to securely connect to the production Inovis Managed Services RosettaNet (Grid Talk) service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 27, 2026 - 17:14 UTC

Server Backup US East (Ashburn) System Maintenance scheduled for 27 May 2026 May `27`, `2026` `12:00`-`23:59` UTC

Server Backup US East (Ashburn) will be undergoing system maintenance on 27 May 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2288967
Posted on May 15, 2026 - 18:40 UTC

IM3911900 - Certificate Renewal May `29`, `2026` `02:00`-`03:00` UTC

Services affected:
EMR-Link - Production
EMR-Link PCC - Production

https://www.emr-link.com/labs/login.aspx
https://www.emr-link.com/ 162.252.12.124
https://gate1.emr-link.com/ 162.252.12.125
https://gate2.emr-link.com/ 162.252.12.129

Impact:
After 29 May 2026, customers and their trading partners may be unable to securely connect to production EMR-Link service via emr-link.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 29, 2026 - 03:03 UTC

C2215931 - Network maintenance May `30`, `2026` `21:00` - May `31`, `2026` `05:00` UTC

Services Affected: OpenText Liaison Webspan - Pre-production and Production URLs:
• integration.hubspan.net
• fta.stage.hubspan.net
• secureint.hubspan.net
• connect.hubspan.net
• fta.hubspan.net
• secure.hubspan.net

Impact: Service will be unavailable during this timeframe.
Posted on Apr 30, 2026 - 18:01 UTC

Liaison Alloy System Maintenance scheduled for 31 May 2026 May `31`, `2026` `02:00`-`06:00` UTC

Liaison Alloy NA and Alloy TaaS will undergo system maintenance on 31 May 2026, from 02:00 to 06:00 UTC. Service will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. After the maintenance window, verify transaction processing and delivery, and resend any failed transactions

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2283008
Posted on May 01, 2026 - 13:05 UTC

Frankfurt EU28 system maintenance scheduled for 31 May 2026 May `31`, `2026` `07:00`-`11:00` UTC

Frankfurt EU28 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 31 May 2026, from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2285177
Posted on May 12, 2026 - 18:47 UTC

Singapore SG20 System Maintenance scheduled for 31 May 2026 May `31`, `2026` `07:00`-`11:00` UTC

Singapore SG20 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 31 May 2026 from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2284187
Posted on May 12, 2026 - 19:15 UTC

Core Capture EU scheduled maintenance May `31`, `2026` `10:00`-`16:00` UTC

We will be undergoing infrastructure maintenance activities during this time. All services will be unavailable for the duration of the maintenance
Posted on Apr 22, 2026 - 13:35 UTC

Cape Town SA34 system maintenance scheduled for 31 May 2026 May `31`, `2026` `14:00`-`18:00` UTC

Cape Town SA34 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 31 May 2026, from 14:00 to 18:00 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2286953
Posted on May 12, 2026 - 18:42 UTC

Frankfurt EU38 System Maintenance scheduled for 31 May 2026 May `31`, `2026` `14:00`-`18:00` UTC

Frankfurt EU38 will undergo scheduled system maintenance to deploy the latest product release (version 26.2) on 31 May 2026 from 14:00 to 18:00 UTC. Service will be unavailable during this timeframe.

Documentation - 26.2 version:
Fixed issues: Fixed issues in the 26.2 update - Enterprise Service Management
Tenant admin tasks: Tenant admin tasks after the 25.4 update - Enterprise Service Management

Tracking Number: C2286416
Posted on May 12, 2026 - 19:10 UTC

C2282948 - Database maintenance May `31`, `2026` `16:00`-`18:00` UTC

Services Affected: OpenText Trading Grid MFT as a Service (EU)

Impact: Service will be unavailable for 30 minutes at the beginning of this timeframe.
Posted on Apr 30, 2026 - 19:42 UTC

C2280257 - System maintenance May `31`, `2026` `16:00`-`20:00` UTC

Services Affected:
• OpenText Intelligent Web Forms
• OpenText Trading Grid (Classic)
• OpenText Trading Grid Community Projects
• OpenText Trading Grid Insights (EU)
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Online (TGO)
• OpenText Trading Grid Supplier Hub

Impact: Service will be unavailable for 2 hours at the beginning of this timeframe.
Posted on Apr 29, 2026 - 18:49 UTC

Network Maintenance scheduled for 31 May 2026 May `31`, `2026` `16:00`-`20:00` UTC

On 31 May 2026 from 16:00 to 20:00 UTC a network maintenance has been scheduled that will affect these services:

• OpenText EasyLink GMS (EMEA)
• OpenText EDI SERVICES - IBP
• OpenText Production Messaging (EMEA)

Intermittent service interruptions are expected to occur throughout this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2277976
Posted on Apr 30, 2026 - 17:11 UTC

Network Maintenance scheduled for 31 May 2026 May `31`, `2026` `16:00`-`21:00` UTC

On 31 May 2026 from 16:00 to 20:00 UTC a network maintenance has been scheduled that will affect these services:
Cloud Fax services Europe
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email
- Core Messaging - SMS

Intermittent service interruptions are expected to occur throughout this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2277976
Posted on Apr 30, 2026 - 16:58 UTC

IM3912725 - Certificate Renewal May `31`, `2026` `16:00`-`18:00` UTC

Services affected:
Odette File Transfer Protocol (OFTP) V2 - Production
OFTP2: oftp2.tradinggrid.gxs.com
SSID O0177GXSTRADINGX05GTGRID1

Impact:
After 31 May 2026, customers and their trading partners may be unable to securely connect to production Odette File Transfer Protocol (OFTP) V2 via Secure OFTP2 if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 30, 2026 - 17:26 UTC

IM3912690 - Certificate Renewal Jun `3`, `2026` `00:00`-`03:00` UTC

Services affected:
OpenText Managed Services (MS) Shared Message Gateway (SMG) - Production
https://pweb.ms.gxs.com
SSH/SFTP and HTTP connections are not affected.

Impact:
After 3 June 2026, customers and their trading partners may be unable to securely connect to production OpenText MS SMG via pweb.ms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Apr 30, 2026 - 08:44 UTC

IM3912624 - Certificate Renewal Jun `3`, `2026` `00:00`-`03:00` UTC

OpenText B2B Integration Enterprise - Production

https://as2bizlinkpfs.opentext.cloud/ipnet/as2
https://bizlinkpfs.opentext.cloud

After 3 June 2026, customers and their trading partners may be unable to securely connect to production OpenText B2B Integration Enterprise service via https://as2bizlinkpfs.opentext.cloud/ipnet/as2 and https://bizlinkpfs.opentext.cloud if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on May 04, 2026 - 05:16 UTC

System Maintenance scheduled for 6 June 2026 Jun `6`, `2026` `10:00`-`21:00` UTC

On 6 June 2026 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:

- Core Messaging - Email
- Core Messaging - SMS
- Fax Cloud Connect (RightFax)
- Fax2Mail

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2278521
Posted on May 06, 2026 - 06:09 UTC

Past Incidents

May 16, 2026

No incidents reported today.

May 15, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) email delays

Resolved - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3927189
May 15, 19:31 UTC

Monitoring - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages.

Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3927189
May 15, 18:30 UTC

Update - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3927189
May 15, 16:27 UTC

Investigating - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3927189
May 15, 13:41 UTC

Core Management Console application maintenance scheduled for 15 May 2026

Completed - The scheduled maintenance has been completed.
May 15, 13:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 UTC

Scheduled - Core Management Console will undergo system maintenance on 15 May 2026, from 08:00 to 11:00 UTC. Service will be unavailable for the first hour of the maintenance window. After that, you may notice brief interruptions when accessing the console.

Tracking Number: C2287428
May 12, 18:36 UTC

May 14, 2026

ProviderLink Timeouts and Slow-loading Pages

Resolved - ProviderLink experienced an issue. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3926497
May 14, 15:35 UTC

Monitoring - ProviderLink experienced an issue. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3926497
May 14, 15:34 UTC

Update - ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
May 14, 15:31 UTC

Investigating - ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
May 14, 14:18 UTC

May 13, 2026

IM3897032 and C2280544 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 13, 03:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 UTC

Scheduled - OpenText Trading Grid Messaging Service (TGMS) Biz - Production

https://bizlinkb11.tgms.gxs.com

After 13 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) Biz service via bizlinkb11.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 10, 06:05 UTC

May 12, 2026

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue

Resolved - Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3925152
May 12, 15:55 UTC

Monitoring - Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3925152
May 12, 15:39 UTC

Investigating - Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently experiencing upload and download issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3925152
May 12, 15:20 UTC

May 11, 2026

Rescheduled: Transition all file transfer connections immediately to SFTP (port 22)

Completed - The scheduled maintenance has been completed.
May 11, 13:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 UTC

Scheduled - Services affected

Production endpoints (FTP disabled May 11, 2026)
• ftp.xpedite.com - 137.236.2.9
• submit.xpedite.com - 137.236.4.35
• ftpaccess.easylink.com - 137.236.2.110
• ftp.messagereach.com - 137.236.223.12
• euftp.easylink.com - 165.251.169.9
• eu2ftp.easylink.com - 150.105.124.159

Details
On May 11, 2026, between 01:00 and 05:00 GMT, OpenText will disable FTP (port 21) on all production endpoints to enhance security and prevent unencrypted file transfers.

Impact
After FTP (port 21) is disabled, any services, scripts, or client connections still using port 21 will fail.

Action required
Transition all file transfer connections to SFTP (port 22) immediately.

More information
For more information, please contact us through the customer portal and reference ticket number C2275428.
Apr 13, 16:44 UTC

C2274282 - Software maintenance

Completed - The scheduled maintenance has been completed.
May 11, 02:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:00 UTC

Scheduled - Services Affected:
• Inovisworks BizVan
• Inovis Managed Services Biz Mapper / Biz Transformation
• Inovis Managed Services Biz OS 2.0
• Inovis Managed Services RosettaNet (Grid Talk)
• Inovis Managed Services TrustedLink Enterprise (TLE)
• OpenText Inovisworks
• OpenText Inovisworks using Applicability Statement 2 (AS2)
• OpenText Inovisworks using File Transfer Protocol (FTP)
• OpenText Inovisworks using Secure File Transfer Protocol (SFTP)
• OpenText Inovisworks using Pipeline
• OpenText Inovisworks using X400
• OpenText Trading Grid Catalogue
• OpenText Trading Grid Intelligence
• OpenText Vendor Portal
• OpenText WebEC

Impact: Service will be unavailable during this timeframe.
Apr 9, 14:31 UTC

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently not available

Resolved - This incident has been resolved.
May 11, 01:41 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 23:53 UTC

Identified - Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently unavailable. The teams have been assembled and they are working towards restoring the site

Reference: IM3924061
May 10, 22:08 UTC

May 10, 2026

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 18:00 UTC

Scheduled - All services will be unavailable during this maintenance.

DE (archive.de.opentext.cloud) Prod - May 10, 2026 @1800-2200 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:27 UTC

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:30 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - May 10, 2026 @1630-2030 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:30 UTC

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:00 UTC

Scheduled - All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - May 10, 2026 @1600-2000 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:29 UTC

C2130083 - Software Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 19:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:01 UTC

Scheduled - Services Affected:
• OpenText Active Documents
• OpenText B2B Express
• OpenText Intelligent Web Forms
• OpenText Trading Grid Cartographer (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Online (TGO)
• OpenText Trading Grid Supplier Hub

Service will be degraded during this timeframe.
Mar 31, 02:08 UTC

Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 18:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

DE2(archive.de2.opentext.cloud) Prod - May 10, 2026 @1400-1800 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:28 UTC

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 UTC

Scheduled - All services will be unavailable during this maintenance.

EU (archive.opentext.eu) Prod - May 10, 2026 @1400-1800 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:30 UTC

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 UTC

Scheduled - All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod - May 10, 2026 @0500-0900 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:26 UTC

C2268682 - Software maintenance

Completed - The scheduled maintenance has been completed.
May 10, 08:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 02:00 UTC

Scheduled - Services Affected: OpenText Trading Grid Capture Service (NA)

Service will be unavailable during this timeframe.
Apr 10, 04:16 UTC

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:00 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - May 10, 2026 @0300-0700 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:25 UTC

RESCHEDULED - Network Maintenance scheduled for 10 May 2026

Completed - The scheduled maintenance has been completed.
May 10, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:01 UTC

Scheduled - The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Apr 20, 10:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 03:01 UTC

Update - The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 26, 13:06 UTC

Scheduled - On 19 April 2026 from 3:00 to 9:00 UTC a network maintenance has been scheduled that will affect these services:
• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 17, 14:39 UTC

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 10, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

US (archive.us.opentext.cloud) Prod - May 10, 2026 @0100-0500 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:23 UTC

RESCHEDULED - Cloud Fax Services North America Network Maintenance scheduled for 10 May 2026

Completed - The scheduled maintenance has been completed.
May 10, 04:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:00 UTC

Update - Cloud Fax Services North America network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Apr 20, 10:44 UTC

Scheduled - Cloud Fax Services North America network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Apr 20, 10:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 03:00 UTC

Update - The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 26, 13:09 UTC

Scheduled - Cloud Fax Services North America will be undergoing network maintenance on 19 April 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.

Tracking Number: C2259744
Mar 17, 13:09 UTC

May 9, 2026

C2276993 - System maintenance

Completed - The scheduled maintenance has been completed.
May 9, 21:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:00 UTC

Scheduled - Services Affected:
• Core Messaging Data Sovereignty
• OpenText Fax2Mail (EMEA)
• OpenText Production Messaging (EMEA)

Impact: Service will be unavailable during this timeframe.
Apr 16, 14:07 UTC

May 8, 2026

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 8, 19:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 15:30 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - May 8, 2026 @1530-1930 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:22 UTC

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 8, 17:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:30 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - May 8, 2026 @1330-1730 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:21 UTC

ZixProtect Link Protection failing scans

Resolved - We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused.

Incident #: IM3923012
May 8, 17:08 UTC

Investigating - We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information.

Incident #: IM3923012
May 8, 16:03 UTC

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Regular Software Update - 26.2.1

Completed - The scheduled maintenance has been completed.
May 8, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 11:00 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

AU (archive.au.opentext.cloud) Prod - May 8, 2026 @1100-1500 UTC

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
EMEA (AM3) Pre-Prod - May 5, 2026 - 1400-1800 UTC
APAC (Syd) Pre-Prod - May 5, 2026 - 1400-1800 UTC
Apr 17, 18:19 UTC

Updated: IM3898472 and C2278517 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 8, 13:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:00 UTC

Scheduled - OpenText Liaison DXP - Production
AS2
AS2 IDs vary by connection.

SSL/TLS, Signing and Encryption (HTTPS)
https://tp.uat.liaison.com
https://tp.uat.forestexpress.com
https://12.129.94.143

Signing and Encryption only (HTTP)
http://tp.uat.liaison.com
http://tp.uat.forestexpress.com
http://12.129.94.143

FTPS
ftps.uat.liaison.com

After 8 May 2026, customers and their trading partners may be unable to securely connect to production OpenText Liaison DXP services via https://*.uat.liaison.com if the new certificate is not installed according to your local network/application processes.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 9, 02:44 UTC

Zix - Microsoft 365 - Secure Cloud Licensing Error

Resolved - This incident has been resolved.
May 8, 12:58 UTC

Update - Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
May 7, 15:32 UTC

Investigating - Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
Tracking Number: IM3922293
May 7, 15:31 UTC

Frankfurt EU28 was experiencing functionality issue

Postmortem - Read details
May 8, 16:12 UTC

Resolved - Frankfurt EU28 was experiencing functionality issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3922789
May 8, 09:51 UTC

Update - Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3922789
May 8, 09:35 UTC

Investigating - Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3922789
May 8, 08:34 UTC

May 7, 2026

Core US Content Storage Service (CSS) functionality experienced degradation in SaaS-Applications.

Resolved - Core US Content Storage Service (CSS) functionality is stable after the fix was put in place on May 6, 2026.
May 7, 20:04 UTC

Identified - The issue has been identified and a fix is being developed. Thank you for your patience.
Apr 29, 20:06 UTC

Update - The teams are still in the effort of troubleshooting the issue. We appreciate your patience.

Ticket: IM3914775
Apr 27, 14:46 UTC

Investigating - Core US Content Storage Service (CSS) functionality is currently experiencing a degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Ticket: IM3914775
Apr 24, 17:46 UTC

Core Archive UAE (ME) is currently experiencing degradation of service.

Resolved - The Core Archive UAE is currently operational, available and stable.
May 7, 18:28 UTC

Investigating - The Core Archive UAE is currently operational and available. However, OTKM functionality maybe impacted or unavailable at this time.
We continue to monitor regional conditions in the Middle East, and other services remain stable at this time.
We will provide additional updates if there are any meaningful changes.
If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel
Apr 30, 11:42 UTC

IM3891419 C2271155 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 7, 15:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 UTC

Scheduled - Services affected:
ADX Desktop / Webaccess
https://web.adx.net

Impact:
After 7 May 2026, customers and their trading partners may be unable to securely connect to ADX Desktop/Webaccess via https://web.adx.net if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 3, 08:47 UTC

Core Management Console system maintenance scheduled for 7 May 2026

Completed - The scheduled maintenance has been completed.
May 7, 11:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 UTC

Scheduled - Core Management Console will undergo system maintenance on 7 May 2026, from 07:00 to 11:00 UTC. Service will be unavailable for the first hour of the maintenance window. After that, you may notice brief interruptions when accessing the console.

Tracking Number: C2284727
May 5, 14:02 UTC

May 6, 2026

Frankfurt EU28 Urgent Maintenance scheduled for 6 May 2026

Completed - The scheduled maintenance has been completed.
May 6, 17:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 17:00 UTC

Scheduled - Frankfurt EU28 will be undergoing urgent maintenance on 6 May 2026 from 17:00 to 18:00 UTC. Brief intermittent service interruptions affecting only the UCMDB service are expected to occur during this timeframe.

Tracking Number: C2284643
May 5, 17:10 UTC

IM3899879 and C2272423 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 6, 12:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:00 UTC

Scheduled - Pre-Production AS2A
AS2 IDs vary by connection.

https://as2beta.am.gxsics.com

After 6 May 2026, customers and their trading partners may be unable to securely connect to Pre-Production AS2A via HTTPS if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 6, 07:44 UTC

May 5, 2026

IM3894618 and C2278606 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 5, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:00 UTC

Scheduled - EMEA Managed Services Shared Message Gateway - Production

HTTPS://web.smg.ms1.eu.gxs.com

After 5 May 2026, customers and their trading partners may be unable to securely connect to production EMEA Managed Services Shared Message Gateway via web.smg.ms1.eu.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 3, 05:49 UTC

May 4, 2026

C2282721 - System maintenance

Completed - The scheduled maintenance has been completed.
May 4, 08:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 14:00 UTC

Scheduled - Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Apr 30, 15:04 UTC

Postponed - Managed Services Maintenance scheduled for 3 May 2026

Completed - The scheduled maintenance has been completed.
May 4, 08:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 19:00 UTC

Scheduled - The managed services maintenance originally planned for 3 May 2026 from 16:00 to 18:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2271678
May 3, 18:36 UTC

Postponed - Managed Services Maintenance scheduled for 3 May 2026

Completed - The scheduled maintenance has been completed.
May 4, 08:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:00 UTC

May 3, 2026

Rescheduled: C2252944 - Database maintenance

Completed - The scheduled maintenance has been completed.
May 3, 21:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:00 UTC

Scheduled - The database maintenance scheduled for 26 April 2026, from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 3 May 2026, from 16:00 to 19:00 GMT. We appreciate your patience.

Services Affected: OpenText Trading Grid (Classic)

Service will be unavailable during this timeframe.
Mar 26, 02:10 UTC

C2270015 - Software maintenance

Completed - The scheduled maintenance has been completed.
May 3, 18:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:00 UTC

Scheduled - Services Affected:
• Dutch Government Messaging Custom
• Interconnect Traffic
• OpenText Client Custom Applications
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (EU)
• OpenText Trading Grid Capture Service (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Insights (EU)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
• OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
• OpenText Trading Grid Messaging Service - Biz (EMEA)
• OpenText Trading Grid Online (TGO)

Service will be degraded during this timeframe.
Apr 3, 03:57 UTC

Managed Services Maintenance scheduled for 3 May 2026

Completed - The scheduled maintenance has been completed.
May 3, 18:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:01 UTC

Scheduled - OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.

Tracking Number: C2271673
Apr 2, 11:53 UTC

Postponed - Managed Services Maintenance scheduled for 3 May 2026

Completed - The managed services maintenance originally planned for 3 May 2026 from 16:00 to 18:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2271678
May 3, 18:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:01 UTC

Postponed Managed Services Maintenance scheduled for 3 May 2026

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:02 UTC

IM3895435 C2271668 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 3, 16:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 05:00 UTC

Scheduled - Services affected:
OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Production
p10ftps.tgms.gxs.com:6636

Impact:
After 3 May 2026, customers and their trading partners may be unable to securely connect to OpenText TGMS using FTPS service via p10ftps.tgms.gxs.com:6636 if the new certificate is not installed according to your local network/application processes.

Signing and Encryption certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 2, 13:03 UTC

IM3893799 and C2271680 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 3, 16:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:02 UTC

Scheduled - OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) - Production

p11oftp.tgms.gxs.com

After 3 May 2026 customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) service via p11oftp.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.

Signing certificates are not impacted.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 9, 03:17 UTC

IM3897093 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
May 3, 16:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:01 UTC

Scheduled - Services affected:
Odette File Transfer Protocol (OFTP) - Production
pmsggwy.eu.gxs.com
SSID: OEDI-EXPRESS

Impact:
After 3 May 2026, customers and their trading partners may be unable to securely connect to production Odette File Transfer Protocol (OFTP) via pmsggwy.eu.gxs.com if the new certificate is not installed according to your local network/application processes.

Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 1, 11:06 UTC

C2130077 - Software maintenance

Completed - The scheduled maintenance has been completed.
May 3, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 02:00 UTC

Scheduled - Services Affected:
• OpenText Active Documents
• OpenText B2B Express
• OpenText Intelligent Web Forms
• OpenText Trading Grid Cartographer (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Online (TGO)
• OpenText Trading Grid Supplier Hub

Service will be degraded during this timeframe.
Mar 27, 02:12 UTC

May 2, 2026

Data Center Network Maintenance scheduled for 2 May 2026

Completed - The scheduled maintenance has been completed.
May 2, 17:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 14:00 UTC

Scheduled - On 2 May 2026, from 14:00 to 18:00 UTC, a data center network maintenance has been scheduled that will affect these services:
- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - Billing Area
- Zix Customer Portal Interface - Customer Portal
- Zix Customer Portal Interface - Partner Portal
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Email Continuity - Secure Cloud Email Continuity
- Zix Encryption Services - Email Message Privacy (EMP)
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Encryption Services - ZixPortal
- Zix Threat Protection - Email Threat Protection
- Zix Threat Protection - Zix Protect

A brief service interruption is expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 6 June 2026.

Tracking Number: C2274261
Apr 16, 17:00 UTC

BMS Portal upgrade scheduled for May 2, 2026

Completed - The scheduled maintenance has been completed.
May 2, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 UTC

Scheduled - Services affected
BMS Portal http://faxadmin.opentext.com/bmsportal

Details
On May 2, 2026, the BMS Portal will be upgraded from version 22.3 to version 25.2. The 25.2 release introduces a range of enhancements focused on improving usability, simplifying login management, expanding reporting functionality, and addressing previously reported issues. Together, these improvements increase user efficiency, enhance navigation, and provide greater flexibility for both administrators and end users.

Improved usability
• Enhanced page navigation across multiple screens, including selectable and custom row counts.
• Improved search screens with better pagination and downloadable results.
• Embedded Customer Search enables lookup by name or number, with support for parent/child account selection.
• New Services tab adds in portal fax sending for eligible users.

Simplified login management
• Unified Manage Logins menu replaces Add/View/Modify menus.
• Expanded login search filters (status, user type, last login, date ranges, customer hierarchy).
• Login search results can be downloaded or emailed.
• Streamlined login creation with customer and child-account selection.
• New user types introduced to support reseller and end user fax capabilities.

Expanded reporting capabilities
• New Generic BMS + CustBuf scheduled report.
• Reports can be generated as clean CSV files without section headers.
• Time zone handling for scheduled reports was corrected and expanded to global time zones.

Issue Fixes and Enhancements
• Fixed report reset and log search bugs.
• Expanded field limits and added missing report data (e.g., Caller ID).
• Improved filtering for Reserved Number Inventory.

More information
For more information, contact desktopmessaging@opentext.com.
Mar 31, 19:58 UTC

About This Site

Scheduled Maintenance

Rescheduled: C2253591 - Network Maintenance May 16, 2026 12:00-16:00 UTC

C2280570 - Network maintenance May 16, 2026 19:00 - May 17, 2026 03:00 UTC

Rescheduled – System maintenance scheduled for 17 May 2026 May 17, 2026 00:00-16:00 UTC

C2286921 - System maintenance May 17, 2026 10:00-14:00 UTC

Updated: C2255038 - Database Maintenance May 17, 2026 16:00-19:00 UTC

C2253435 - Managed Services Maintenance May 17, 2026 16:00-20:00 UTC

Rescheduled - C2261316 - Urgent maintenance May 17, 2026 16:00-18:00 UTC

IM3918406 - Certificate Renewal May 19, 2026 14:00-15:00 UTC

Core Endpoint Backup Red-US Vault Database Maintenance scheduled for 19 May 2026 May 19, 2026 18:00-22:00 UTC

IM3897063 and C2283684 - Certificate Renewal May 20, 2026 00:00-03:00 UTC

Frankfurt EU3 System Maintenance scheduled for 20 May 2026 May 20, 2026 03:30-07:30 UTC

Rescheduled - Threat Intelligence (BrightCloud) Software Maintenance scheduled for 20 May 2026 May 20, 2026 14:00-17:00 UTC

Core Share AU Software Release Deployment 26.2.1 Security Patch May 20, 2026 15:00-17:00 UTC

Core Share CA Software Release Deployment 26.2.1 Security Patch May 21, 2026 03:00-05:00 UTC

Oregon US7 system maintenance scheduled for 21 May 2026 May 21, 2026 07:00-11:00 UTC

Updated: IM3904149 and C2277379 - Certificate Renewal May 21, 2026 09:00-10:00 UTC

IM3911885 C2284349 - Certificate Renewal May 21, 2026 18:00-21:00 UTC

Core Share EU Software Release Deployment 26.2.1 Security Patch May 21, 2026 22:00 - May 22, 2026 00:00 UTC

Core Share US Software Release Deployment 26.2.1 Security Patch May 22, 2026 03:00-05:00 UTC

Hardware Maintenance scheduled for 22 May 2026 May 22, 2026 18:00-22:00 UTC

C2279906 - Network Maintenance May 24, 2026 03:00-07:00 UTC

Oregon US24 system maintenance scheduled for 24 May 2026 May 24, 2026 07:00-11:00 UTC

Oregon US2 System Maintenance scheduled for 24 May 2026 May 24, 2026 07:00-11:00 UTC

Updated: Core Platform - OpenText Directory Services EU Urgent Maintenance scheduled for 24 May 2026 May 24, 2026 16:00-20:00 UTC

C2262279 - Database Maintenance May 24, 2026 16:00-20:00 UTC

Rescheduled: C2270055 Network maintenance May 24, 2026 16:00-20:00 UTC

Cloud Fax services Europe Network Maintenance scheduled for 24 May 2026 May 24, 2026 16:00-20:00 UTC

C2255064 - Urgent maintenance May 24, 2026 16:00-20:00 UTC

Rescheduled - Cloud Fax services Europe Network Maintenance scheduled for 24 May 2026 May 24, 2026 16:00-20:00 UTC

Rescheduled - Core Messaging Europe Network Maintenance scheduled for 24 May 2026 May 24, 2026 16:00-20:00 UTC

Server Backup Canada (Mississauga) System Maintenance scheduled for 25 May 2026 May 25, 2026 12:00-20:00 UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 26 May 2026 May 26, 2026 12:00-20:00 UTC

IM3911923 - Certificate Renewal May 27, 2026 00:00-03:00 UTC

Server Backup US East (Ashburn) System Maintenance scheduled for 27 May 2026 May 27, 2026 12:00-23:59 UTC

IM3911900 - Certificate Renewal May 29, 2026 02:00-03:00 UTC

C2215931 - Network maintenance May 30, 2026 21:00 - May 31, 2026 05:00 UTC

Liaison Alloy System Maintenance scheduled for 31 May 2026 May 31, 2026 02:00-06:00 UTC

Frankfurt EU28 system maintenance scheduled for 31 May 2026 May 31, 2026 07:00-11:00 UTC

Singapore SG20 System Maintenance scheduled for 31 May 2026 May 31, 2026 07:00-11:00 UTC

Core Capture EU scheduled maintenance May 31, 2026 10:00-16:00 UTC

Cape Town SA34 system maintenance scheduled for 31 May 2026 May 31, 2026 14:00-18:00 UTC

Frankfurt EU38 System Maintenance scheduled for 31 May 2026 May 31, 2026 14:00-18:00 UTC

C2282948 - Database maintenance May 31, 2026 16:00-18:00 UTC

C2280257 - System maintenance May 31, 2026 16:00-20:00 UTC

Network Maintenance scheduled for 31 May 2026 May 31, 2026 16:00-20:00 UTC

Network Maintenance scheduled for 31 May 2026 May 31, 2026 16:00-21:00 UTC

IM3912725 - Certificate Renewal May 31, 2026 16:00-18:00 UTC

IM3912690 - Certificate Renewal Jun 3, 2026 00:00-03:00 UTC

IM3912624 - Certificate Renewal Jun 3, 2026 00:00-03:00 UTC

System Maintenance scheduled for 6 June 2026 Jun 6, 2026 10:00-21:00 UTC

Past Incidents

Rescheduled: C2253591 - Network Maintenance May `16`, `2026` `12:00`-`16:00` UTC

C2280570 - Network maintenance May `16`, `2026` `19:00` - May `17`, `2026` `03:00` UTC

Rescheduled – System maintenance scheduled for 17 May 2026 May `17`, `2026` `00:00`-`16:00` UTC

C2286921 - System maintenance May `17`, `2026` `10:00`-`14:00` UTC

Updated: C2255038 - Database Maintenance May `17`, `2026` `16:00`-`19:00` UTC

C2253435 - Managed Services Maintenance May `17`, `2026` `16:00`-`20:00` UTC

Rescheduled - C2261316 - Urgent maintenance May `17`, `2026` `16:00`-`18:00` UTC

IM3918406 - Certificate Renewal May `19`, `2026` `14:00`-`15:00` UTC

Core Endpoint Backup Red-US Vault Database Maintenance scheduled for 19 May 2026 May `19`, `2026` `18:00`-`22:00` UTC

IM3897063 and C2283684 - Certificate Renewal May `20`, `2026` `00:00`-`03:00` UTC

Frankfurt EU3 System Maintenance scheduled for 20 May 2026 May `20`, `2026` `03:30`-`07:30` UTC

Rescheduled - Threat Intelligence (BrightCloud) Software Maintenance scheduled for 20 May 2026 May `20`, `2026` `14:00`-`17:00` UTC

Core Share AU Software Release Deployment 26.2.1 Security Patch May `20`, `2026` `15:00`-`17:00` UTC

Core Share CA Software Release Deployment 26.2.1 Security Patch May `21`, `2026` `03:00`-`05:00` UTC

Oregon US7 system maintenance scheduled for 21 May 2026 May `21`, `2026` `07:00`-`11:00` UTC

Updated: IM3904149 and C2277379 - Certificate Renewal May `21`, `2026` `09:00`-`10:00` UTC

IM3911885 C2284349 - Certificate Renewal May `21`, `2026` `18:00`-`21:00` UTC

Core Share EU Software Release Deployment 26.2.1 Security Patch May `21`, `2026` `22:00` - May `22`, `2026` `00:00` UTC

Core Share US Software Release Deployment 26.2.1 Security Patch May `22`, `2026` `03:00`-`05:00` UTC

Hardware Maintenance scheduled for 22 May 2026 May `22`, `2026` `18:00`-`22:00` UTC

C2279906 - Network Maintenance May `24`, `2026` `03:00`-`07:00` UTC

Oregon US24 system maintenance scheduled for 24 May 2026 May `24`, `2026` `07:00`-`11:00` UTC

Oregon US2 System Maintenance scheduled for 24 May 2026 May `24`, `2026` `07:00`-`11:00` UTC

Updated: Core Platform - OpenText Directory Services EU Urgent Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

C2262279 - Database Maintenance May `24`, `2026` `16:00`-`20:00` UTC

Rescheduled: C2270055 Network maintenance May `24`, `2026` `16:00`-`20:00` UTC

Cloud Fax services Europe Network Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

C2255064 - Urgent maintenance May `24`, `2026` `16:00`-`20:00` UTC

Rescheduled - Cloud Fax services Europe Network Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

Rescheduled - Core Messaging Europe Network Maintenance scheduled for 24 May 2026 May `24`, `2026` `16:00`-`20:00` UTC

Server Backup Canada (Mississauga) System Maintenance scheduled for 25 May 2026 May `25`, `2026` `12:00`-`20:00` UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 26 May 2026 May `26`, `2026` `12:00`-`20:00` UTC

IM3911923 - Certificate Renewal May `27`, `2026` `00:00`-`03:00` UTC

Server Backup US East (Ashburn) System Maintenance scheduled for 27 May 2026 May `27`, `2026` `12:00`-`23:59` UTC

IM3911900 - Certificate Renewal May `29`, `2026` `02:00`-`03:00` UTC

C2215931 - Network maintenance May `30`, `2026` `21:00` - May `31`, `2026` `05:00` UTC

Liaison Alloy System Maintenance scheduled for 31 May 2026 May `31`, `2026` `02:00`-`06:00` UTC

Frankfurt EU28 system maintenance scheduled for 31 May 2026 May `31`, `2026` `07:00`-`11:00` UTC

Singapore SG20 System Maintenance scheduled for 31 May 2026 May `31`, `2026` `07:00`-`11:00` UTC

Core Capture EU scheduled maintenance May `31`, `2026` `10:00`-`16:00` UTC

Cape Town SA34 system maintenance scheduled for 31 May 2026 May `31`, `2026` `14:00`-`18:00` UTC

Frankfurt EU38 System Maintenance scheduled for 31 May 2026 May `31`, `2026` `14:00`-`18:00` UTC

C2282948 - Database maintenance May `31`, `2026` `16:00`-`18:00` UTC

C2280257 - System maintenance May `31`, `2026` `16:00`-`20:00` UTC

Network Maintenance scheduled for 31 May 2026 May `31`, `2026` `16:00`-`20:00` UTC

Network Maintenance scheduled for 31 May 2026 May `31`, `2026` `16:00`-`21:00` UTC

IM3912725 - Certificate Renewal May `31`, `2026` `16:00`-`18:00` UTC

IM3912690 - Certificate Renewal Jun `3`, `2026` `00:00`-`03:00` UTC

IM3912624 - Certificate Renewal Jun `3`, `2026` `00:00`-`03:00` UTC

System Maintenance scheduled for 6 June 2026 Jun `6`, `2026` `10:00`-`21:00` UTC