OpenText Status

OpenText

OpenText Core Secure Access social login is experiencing service unavailability.

Investigating - OpenText Core Secure Access (IAM) is currently experiencing an issue impacting social login. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3739478
Jul 14, 2025 - 19:55 UTC

Zix - Customer Portal returning 500 error

Monitoring - We have implemented a fix on this and confirmed we see successful navigation to the Customer Portal. We are currently monitoring for any other issues.

Tracking Incident: IM3739437
Jul 14, 2025 - 19:10 UTC

Investigating - We are currently investigating an issue with logging into the Customer Portal/500 error being return. We apologize for any inconvenience this may be causing.

Tracking Incident: IM3739437
Jul 14, 2025 - 18:34 UTC

ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue

Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. Updates for this issue will be sent if there are any significant updates. We appreciate your patience.

Tracking Number: IM3736989
Jul 14, 2025 - 14:15 UTC

Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent on 14 July 2025, or if there are any significant updates, whichever comes first.

Tracking Number: IM3736989
Jul 11, 2025 - 19:30 UTC

Update - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3736989
Jul 10, 2025 - 15:56 UTC

Investigating - ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience

Tracking Number: IM3736989
Jul 10, 2025 - 13:55 UTC

About This Site

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Operational

Carbonite® Backup for Microsoft 365 - Australia East (New South Wales) Operational

Carbonite® Backup for Microsoft 365 - Canada Central (Toronto) Operational

Carbonite® Backup for Microsoft 365 - East US 2 (Virginia) Operational

Carbonite® Backup for Microsoft 365 - France Central (Paris) Operational

Carbonite® Backup for Microsoft 365 - India Operational

Carbonite® Backup for Microsoft 365 - UK South (London) Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services Europe Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence Operational

Webroot by OpenText™ Operational

Core DNS Protection Operational

Core Endpoint Protection Operational

Core Security Awareness Training Operational

Unity - Thrust API Operational

Webroot Management Consoles Operational

Zix - Cybersecurity Degraded Performance

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Information Archive / ZCP Operational

Zix Archive Services - ZixArchive Operational

Zix CloudAlly Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix DNS Hosting Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Degraded Performance

Zix Microsoft Office 365 Operational

Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational

Zix Support Infrastructure - Live Chat Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Share (CA) - Security Updates Jul `15`, `2025` `02:00`-`05:00` UTC

Core Share (CA) will be undergoing some security updates on July 15, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:47 UTC

Core Share (EU) - Security Updates Jul `15`, `2025` `20:00`-`23:00` UTC

Core Share (EU) will be undergoing some security updates on July 15, 2025 from 20:00 to 23:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:49 UTC

Core Share (US) - Security Updates Jul `16`, `2025` `02:00`-`05:00` UTC

Core Share (US) will be undergoing some security updates on July 16, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:51 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul `19`, `2025` `14:00` - Jul `20`, `2025` `02:00` UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) system maintenance on 19 July 2025, 14:00 to 02:00 UTC on 20 July 2025. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2181554
Posted on Jun 25, 2025 - 18:36 UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul `20`, `2025` `03:00`-`11:00` UTC

The maintenance scheduled for 8 September 2024 from 03:00 to 11:00 UTC has been rescheduled to 20 July 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Tracking Number: C2031295
Posted on Jun 20, 2025 - 20:02 UTC

Cloud Fax services North America Software Maintenance scheduled for 9 August 2025 Aug `9`, `2025` `01:00`-`13:00` UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing software maintenance on 9 August 2025 from 01:00 to 13:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2186690
Posted on Jul 10, 2025 - 20:00 UTC

Core Archive EU - Regular Software Update - 25.3.2 & Hardware Migration Aug `10`, `2025` `12:00`-`20:00` UTC

We will be undergoing the 25.3.2 release for Core Archive EU during this time as well as performing hardware migration for EU Prod & Pre-Prod. All services will be inaccessible during the window.

25.3.2 Release
-----------------
- EU (archive.opentext.eu) - 12:00 to 16:00 GMT

Hardware maintenance
----------------------------
- EU (archive.opentext.eu) - 16:00 to 20:00 GMT

Pre-Production Maintenance Schedule for deploying 25.3.2
-----------------------------------------------------------------
NA (Li3) Pre-Prod - August 5, 2025 - 13:00 to 17:00 GMT
EMEA (AM3) Pre-Prod - August 5, 2025 - 08:00 to 12:00 GMT (Release)
EMEA (AM3) Pre-Prod - August 10, 2025 - 12:00 to 20:00 GMT (Hardware migration)
APAC (Syd) Pre-Prod - August 5, 2025 - 14:00 to 18:00 GMT
Posted on Jul 14, 2025 - 16:05 UTC

Past Incidents

Jul 14, 2025

Core Share (AU) - Security Updates

Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 UTC

Scheduled - Core Share (AU) will be undergoing some security updates on July 14, 2025 from 14:00 to 17:00 UTC.

The Application is expected to be fully functional during this time.
Jun 25, 21:45 UTC

Jul 13, 2025

Developer Experience (all locations) is currently experiencing an issue

Resolved - The issue has been resolved.
Jul 13, 15:30 UTC

Monitoring - A fix has been implemented, and we continue to monitor.
Jul 13, 15:16 UTC

Investigating - Developer Experience (all locations) is currently experiencing an issue. Teams are being assembled to investigate.
Jul 13, 10:49 UTC

Customers were unable to login

Resolved - B2B Connect and Supplier Connection customers were unable to login to Connect or Supplier Connection. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3738733
Jul 13, 14:11 UTC

Investigating - B2B Connect and Supplier Connection customers are unable to login to Connect or Supplier Connection, but messaging is not impacted. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3738733
Jul 13, 13:12 UTC

Customers were unable to Login

Resolved - The following services were experiencing an issue. The issue is now resolved. We appreciate your patience.

- Core Collaboration Access
- Identity and Access Management
- IoT

Tracking Number: IM3738733
Jul 13, 14:07 UTC

Update - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration Access
- Identity and Access Management
- IoT

Tracking Number: IM3738733
Jul 13, 13:32 UTC

Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration Access
- Identity and Access Management
- IoT
Tracking Number: IM3738733
Jul 13, 12:30 UTC

Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025

Completed - The scheduled maintenance has been completed.
Jul 13, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 UTC

Update - The maintenance originally scheduled for 13 July 2025 from 03:00 to 05:00 UTC has been rescheduled to 13 July 2025 from 01:00 to 03:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 23, 17:02 UTC

Scheduled - The maintenance originally scheduled for 27 April 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 13 July 2025 from 03:00 to 05:00 UTC.

- Core Capture
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Eventing
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Metadata (cms.us.opentext.com)
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Life Sciences Smart View Preview
- Signature Service – Thrust API
- Core Archive for SAP® Solutions - US (archive.us.opentext.cloud)
- Core Share - US
- Core Signature add-on for Core Share - US
- Core Signature add-on for Content Suite Platform/xECM - US
- Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 13, 17:00 UTC

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Threat Intelligence experienced an issue.

Resolved - Threat Intelligence experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3737030
Jul 11, 15:52 UTC

Update - Threat Intelligence experienced an issue. Service remains restored. An additional monitoring is ongoing to ensure stability. We appreciate your patience.

Updates will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 12:51 UTC

Monitoring - Threat Intelligence experienced an issue. Service remains restored. An additional monitoring is ongoing to ensure stability. We appreciate your patience.

Updates will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 10:01 UTC

Threat Intelligence experienced an issue.

Resolved - Threat Intelligence experienced an issue, which has now been resolved. We appreciate your patience.

Tracking Number: IM3737030
Jul 11, 09:39 UTC

Update - Threat Intelligence experienced an issue. Service remains restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 11, 06:09 UTC

Monitoring - Threat Intelligence experienced an issue. Service has been restored and is currently being validated. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3737030
Jul 10, 17:52 UTC

Investigating - Threat Intelligence is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3737030
Jul 10, 16:50 UTC

Jul 10, 2025

Zix - Microsoft 365 Service Incident

Resolved - This incident has been resolved.
Jul 10, 20:18 UTC

Monitoring - Update from Microsoft:

The configuration change has fully saturated in all affected infrastructure. Microsoft verified that the service is healthy by monitoring telemetry and confirming resolution with previously affected customers.
Jul 10, 19:49 UTC

Identified - Update from Microsoft:

Microsoft begun a broad expedited deployment of the configuration change across all affected infrastructure. They expect most impacted users will experience relief within the next two hours, as the fix saturates the environment. They are closely monitoring service health telemetry to ensure the recovery continues as expected. They understand how impactful incidents of this type can be for your organization, and they are continuing to open any additional workstreams to expedite recovery and restore availability.
Jul 10, 16:39 UTC

Investigating - Microsoft Service Incident - EX1112414

Scope of impact:
Users attempting to access their Exchange Online mailbox using any connection methods may be impacted.

Preliminary root cause:
A recent service update to an authentication component is unintentionally preventing access for a subset of users, resulting in intermittent service unavailability.

More info:
Impacted connection methods include, but may not be limited to:
- Representational State Transfer (REST) API
- Outlook on the web
- Exchange ActiveSync (EAS)
- Messaging API (MAPI)

Update:
Microsoft is continuing to apply the configuration changes to fix the underlying problem and completing additional validation efforts to ensure authentication components are properly configured. In parallel to the current deployment of the configuration change fix, they are reviewing options to leverage an expedited deployment methodology in regions which are experiencing the highest levels of impact to provide the most effective relief where possible.
Jul 10, 15:08 UTC

Cloud Fax Services were experiencing service unavailability.

Resolved - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Document and visibility backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 02:11 UTC

Update - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 01:12 UTC

Monitoring - Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is now restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Jul 10, 00:12 UTC

Update - Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Jul 9, 23:29 UTC

Investigating - Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Jul 9, 23:12 UTC

Jul 9, 2025

ZixPortals utilizing SMS Authentication experienced an issue.

Resolved - ZixPortals utilizing SMS authentication have experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3734747
Jul 9, 11:26 UTC

Update - ZixPortals utilizing SMS authentication have experienced a reoccurrence of the issue. Login functionality continues to be available to all customers. However, limited SMS-based MFA functionality has been implemented as the system is being monitored.

Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747
Jul 8, 21:12 UTC

Update - ZixPortals utilizing SMS authentication have experienced a recurrence of the issue. At this time, the service remains degraded, and our teams are actively working toward a resolution.

Login functionality is currently available to all customers. However, users are unable to log in using SMS-based MFA. We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747
Jul 8, 15:25 UTC

Update - ZixPortals utilizing SMS Authentication have experienced a recurrence of the issue. At this time, service remains unavailable, and our teams are actively working toward resolution.

We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747
Jul 8, 13:58 UTC

Update - ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service remains restored and will be monitored for the next 24 hours. Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747
Jul 7, 20:45 UTC

Update - ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service is now restored and is being monitored. We appreciate your patience.

The tracking number has been updated to reflect the new ticket number for this incident.

Tracking Number: IM3734747
Jul 7, 20:30 UTC

Monitoring - ZixPortals utilizing SMS Authentication experienced an issue. Service has been restored and is now being validated. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 16:29 UTC

Update - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 15:40 UTC

Investigating - ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472
Jul 7, 13:42 UTC

Core Endpoint Backup Red-CA Vault Maintenance scheduled for 8 July 2025

Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 UTC

Scheduled - Core Endpoint Backup Red-CA Vault will be undergoing a planned upgrade maintenance on 8 July 2025, from 21:00 to 01:00 UTC on 9 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:11 UTC

Jul 8, 2025

Cloud Fax services North America were experiencing a degradation in service.

Resolved - Cloud Fax VPN customers accessing our Primary site in North America were experiencing a degradation in service. Document backlogs have been cleared at 23:05 GMT on July 8, 2025. The issue is now resolved.

Tracking Number: IM3735528
Jul 8, 23:29 UTC

Jul 7, 2025

Zix - Hosted Exchange (HEX) - OWA Error

Resolved - This incident has been resolved.
Jul 7, 20:23 UTC

Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731388
Jul 7, 14:50 UTC

Update - Hosted Exchange (HEX) is currently experiencing an issue for some remaining impacted mailboxes. Teams are currently assembled and continuing the work to resolve the issue for those mailboxes. We appreciate your patience.
Tracking Number: IM3731388
Jul 4, 17:06 UTC

Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 2, 17:31 UTC

Jul 6, 2025

No incidents reported.

Jul 5, 2025

Core Signature Database Maintenance scheduled for 05 July 2025

Completed - The scheduled maintenance has been completed.
Jul 5, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 02:00 UTC

Scheduled - Core Signature will be undergoing database maintenance on 5 July 2025 from 02:00 to 06:00 UTC. While this is not a complete outage for each region, there will be a 10 minute or less outage in each reason during this window as the databases will be restarted throughout the maintenance window.

Tracking Number: C2181507
Jun 25, 13:00 UTC

Jul 4, 2025

OpenText Core DNS Protection was experiencing DNS resolution failures

Resolved - OpenText Core DNS Protection was experiencing DNS resolution failures. The issue is now resolved. We appreciate your patience.
Jul 4, 01:15 UTC

Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Webroot by OpenText™ - Core DNS Protection
Jul 3, 22:22 UTC

Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The product team is currently assembled and is looking to roll back the upgraded version which may resolve the issue. We appreciate your patience.
Jul 3, 20:18 UTC

Investigating - We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.
Jul 3, 17:22 UTC

Core Endpoint Backup Red-US Vault Maintenance scheduled for 3 July 2025

Completed - The scheduled maintenance has been completed.
Jul 4, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 UTC

Scheduled - Core Endpoint Backup Red-US Vault will be undergoing a planned upgrade maintenance on 3 July 2025, from 21:00 to 01:00 UTC on 4 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:09 UTC

Jul 3, 2025

Core Endpoint Backup Blue Vault Maintenance scheduled for 2 July 2025

Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC

Scheduled - Core Endpoint Backup Blue Vault will be undergoing a planned upgrade maintenance on 2 July 2025, from 21:00 to 01:00 UTC on 3 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:07 UTC

Jul 2, 2025

ZixPortal Users cannot authenticate/setup SMS

Resolved - ZixPortals experienced an issue with communicating with our SMS provider. Users were not able to authenticate using SMS to gain access to the ZixPortal systems. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3732163
Jul 2, 21:56 UTC

Investigating - ZixPortals are currently experiencing an issue communicating with the SMS system. Users of ZixPortal will not be able to authenticate using SMS at this time. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3732163
Jul 2, 20:34 UTC

Zix Encryption Services experienced an issue.

Resolved - Zix Encryption Services experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 21:03 UTC

Monitoring - Encryption services experienced an issue with encrypting and queuing messages. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 21:02 UTC

Investigating - Encryption services are currently experiencing an issue with encrypting/queuing messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 19:57 UTC

Zix - Secure Cloud Portal - Hosted Exchange (HEX) Settings Page Error

Resolved - This incident has been resolved.
Jul 2, 16:41 UTC

Monitoring - Zix - Secure Cloud Portal experienced an error message when attempting to view Hosted Exchange (HEX) settings for users. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731404
Jul 1, 21:55 UTC

Investigating - Zix - Secure Cloud Portal is currently experiencing an error message when attempting to view Hosted Exchange (HEX) settings for users. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731404
Jul 1, 19:10 UTC

Jul 1, 2025

Core Endpoint Backup Red-APAC Vault Maintenance scheduled for 1 July 2025

Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 UTC

Scheduled - Core Endpoint Backup Red-APAC Vault will be undergoing a planned upgrade maintenance on 1 July 2025, from 18:00 to 22:00 UTC.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 19:57 UTC

Jun 30, 2025

Zix Cybersecurity - Zix Cloud Ally Backup - Restore Jobs not finishing

Resolved - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. The issue is now resolved. We appreciate your patience.

Tracking Number: 250626-001248
Jun 30, 11:10 UTC

Monitoring - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: 250626-001248
Jun 27, 12:05 UTC

Identified - Zix CloudAlly Backup services is currently experiencing an issue with its restore jobs not finishing. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: Oracle Ticket 250626-001248
Jun 26, 19:28 UTC

About This Site

Scheduled Maintenance

Core Share (CA) - Security Updates Jul 15, 2025 02:00-05:00 UTC

Core Share (EU) - Security Updates Jul 15, 2025 20:00-23:00 UTC

Core Share (US) - Security Updates Jul 16, 2025 02:00-05:00 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul 19, 2025 14:00 - Jul 20, 2025 02:00 UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul 20, 2025 03:00-11:00 UTC

Cloud Fax services North America Software Maintenance scheduled for 9 August 2025 Aug 9, 2025 01:00-13:00 UTC

Core Archive EU - Regular Software Update - 25.3.2 & Hardware Migration Aug 10, 2025 12:00-20:00 UTC

Past Incidents

Core Share (CA) - Security Updates Jul `15`, `2025` `02:00`-`05:00` UTC

Core Share (EU) - Security Updates Jul `15`, `2025` `20:00`-`23:00` UTC

Core Share (US) - Security Updates Jul `16`, `2025` `02:00`-`05:00` UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul `19`, `2025` `14:00` - Jul `20`, `2025` `02:00` UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul `20`, `2025` `03:00`-`11:00` UTC

Cloud Fax services North America Software Maintenance scheduled for 9 August 2025 Aug `9`, `2025` `01:00`-`13:00` UTC

Core Archive EU - Regular Software Update - 25.3.2 & Hardware Migration Aug `10`, `2025` `12:00`-`20:00` UTC