OpenText
Providerlink Application Intermittent Errors.
Update - ProviderLink will be performing a cluster restart and will have an impact on service/application at 23:00 GMT. We appreciate your patience.

Tracking Number: IM3845293
Jan 02, 2026 - 22:52 UTC
Update - ProviderLink will be performing a cluster restart and will have an impact on service/application at 23:00 GMT. We appreciate your patience.

Tracking Number: IM3845293
Jan 02, 2026 - 22:04 UTC
Update - ProviderLink experienced intermittent errors. Service has been restored and is being validated. We appreciate your patience.

Tracking Number: IM3845293
Jan 02, 2026 - 21:01 UTC
Monitoring - ProviderLink emergency maintenance has been extended. Service has been restored and is being validated. We appreciate your patience.

Tracking Number: IM3845293
Jan 02, 2026 - 20:08 UTC
Investigating - ProviderLink will be undergoing emergency maintenance on January 2 2026 from 19:00 to 19:30 UTC. ProviderLink will be unavailable during this timeframe."

Tracking Number: IM3845293
Jan 02, 2026 - 19:03 UTC
Monitoring - The cluster restart has been completed as of 15:50 GMT and the application should be online now. The issue has been resolved and the team continues to monitor the health of the application.

Incident# IM3845293.
Jan 02, 2026 - 15:56 UTC
Update - The team is continuing to perform a cluster restart, and it will impact the application access and availability for next 20 minutes.

Incident# IM3845293.
Jan 02, 2026 - 15:36 UTC
Update - Due to errors across the cluster, the team is performing a cluster restart that will impact the application access and availability for next 20 minutes.

Incident# IM3845293.
Jan 02, 2026 - 15:13 UTC
Identified - An issue has been identified with Providerlink application. The team has been assembled and are working thru the issue.

Incident# IM3845293
Jan 02, 2026 - 15:05 UTC
Cloud Fax services may be experiencing service interruption
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 5 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 02, 2026 - 16:16 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 2 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 31, 2025 - 16:44 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 31 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 29, 2025 - 16:03 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 29 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 26, 2025 - 16:11 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 24, 2025 - 18:21 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 24 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 23, 2025 - 16:02 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 22, 2025 - 16:10 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 22 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 19, 2025 - 17:51 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 18, 2025 - 16:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 17, 2025 - 16:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 16, 2025 - 16:02 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 15, 2025 - 14:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 14:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 03:25 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 02:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 14:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 03:09 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 14:50 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 02:51 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 14:41 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 02:35 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 02:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 06, 2025 - 13:55 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 21:11 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 13:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 05:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 00:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 04, 2025 - 20:29 UTC
Investigating - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Dec 04, 2025 - 18:58 UTC
Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The Dev Teams have completed a resolution to the issue. The fix should be implemented after the year-end change freeze is lifted and change notifications sent.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 29, 2025 - 17:34 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have worked to resolve the issue as quickly as possible. The fix should be implemented after the year-end change freeze is lifted.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 15, 2025 - 13:48 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 05, 2025 - 20:07 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 02, 2025 - 20:41 UTC
Identified - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 01, 2025 - 19:45 UTC

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MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Degraded Performance
Recover Operational
Replication - North America Operational
SecureMail Cloud Operational
Enterprise Cloud Operational
OEM Cloud Operational
Standard Cloud Operational
Server Backup Operational
Server Backup Canada Operational
Server Backup EU Operational
Server Backup UK Operational
Server Backup US East Operational
Server Backup US West Operational
Supplier Connection Operational
Supplier Portal Operational
Threat Intelligence (BrightCloud) Operational
Webroot by OpenText™ Operational
Core DNS Protection Operational
Core Endpoint Protection Operational
Core Security Awareness Training (WSAT) Operational
Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 5 January 2026 Jan 5, 2026 13:00-17:00 UTC

Threat Intelligence (BrightCloud) will undergo software maintenance on 5 January 2026, from 13:00 to 17:00 UTC in the Sydney region. No service impact is anticipated during this time.

Tracking Number: C2238180
Posted on Dec 29, 2025 - 14:09 UTC

IM3815513 and C2235103 - SSL/TLS Certificate Renewal Jan 6, 2026 01:00-05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 2025 - 16:27 UTC
Scheduled - Services affected: OpenText Desktop Messaging BMS - Production

Impact: After 6 January 2026, customers and their trading partners may be unable to securely connect to production Desktop Messaging BMS if the new certificate is not installed according to your local network/application processes.
Dec 10, 2025 - 14:26 UTC

C2232524 - System maintenance Jan 10, 2026 01:00 - Jan 11, 2026 01:00 UTC

Services Affected:
• OpenText Lens for DXP
• OpenText Liaison DXP

*Note: Service oriented integration and value-added services (SOI/VAS) for Liaison will also be affected.

Impact: Service will be unavailable during this timeframe.
Posted on Dec 12, 2025 - 16:03 UTC

C2223970 - Hardware Maintenance Jan 10, 2026 11:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 11, 2025 - 07:27 UTC

C2202045 - Rescheduled Managed Services maintenance Jan 11, 2026 03:00-07:00 UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Dec 09, 2025 - 21:06 UTC

C2204720 - Rescheduled - Managed Services Maintenance scheduled for 11 January 2026 Jan 11, 2026 03:00-07:00 UTC

The managed services maintenance originally scheduled for 9 November 2025 from 03:00 to 07:00 UTC has been rescheduled to 11 January 2026 from 03:00 to 07:00 UTC. Service will be degraded for the first 1 hour of the maintenance window.

Tracking Number: C2204720
Posted on Dec 18, 2025 - 07:28 UTC

C2204724 - Rescheduled Managed Services maintenance Jan 11, 2026 03:00-07:00 UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Dec 23, 2025 - 19:50 UTC

IM3791903 Jan 11, 2026 17:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 11, 2025 - 09:03 UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 12 January 2026 Jan 12, 2026 13:00-19:00 UTC

Threat Intelligence (BrightCloud) will undergo software maintenance on 12 January 2026, from 13:00 to 19:00 UTC in the Tokyo, Mumbai, and Ireland regions. No service impact is anticipated during this time.

Tracking Number: C2238208
Posted on Dec 29, 2025 - 14:02 UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 14 January 2026 Jan 14, 2026 09:00-15:00 UTC

Threat Intelligence (BrightCloud) will undergo software maintenance on 14 January 2026, from 09:00 to 15:00 UTC in the Oregon, Virginia, and Frankfurt regions. No service impact is anticipated during this time.

Tracking Number: C2238237
Posted on Dec 29, 2025 - 14:17 UTC

C2225725 - Network maintenance Jan 17, 2026 20:00 - Jan 18, 2026 04:00 UTC

Services Affected:

• OpenText Lens for ANI
• OpenText Liaison ANI


Impact: Intermittent service interruptions that could last up to 60 seconds are expected to occur throughout this timeframe.
Posted on Dec 15, 2025 - 08:51 UTC

Alloy North America Network Maintenance Scheduled for 18 January 2026 Jan 18, 2026 03:00-07:00 UTC

Alloy North America will be undergoing network maintenance on 18 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236390
Posted on Dec 18, 2025 - 07:02 UTC

C2236390 - Managed Services Maintenance Jan 18, 2026 03:00-07:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 18, 2025 - 07:29 UTC

C2238274 Software Maintenance Jan 18, 2026 03:00-09:00 UTC

Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Posted on Dec 31, 2025 - 20:15 UTC

C2226743 - Network maintenance Jan 18, 2026 04:00-09:00 UTC

Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText ICC – EDIINT
• OpenText ICC (EMEA)
• OpenText ICC (NA)
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Dec 18, 2025 - 19:01 UTC

Desktop Messaging BMS Network Maintenance scheduled for 18 January 2026 Jan 18, 2026 04:00-09:00 UTC

Desktop Messaging BMS will be undergoing network maintenance on 18 January 2026 from 04:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the dates specified above, it may be rescheduled to one of the following dates: 25 January 2026 or 8 February 2026

Tracking Number: C2226743
Posted on Dec 18, 2025 - 19:01 UTC

C2226744 - System maintenance Jan 18, 2026 07:00-19:00 UTC

Services Affected: OpenText Liaison ANI

Impact: Service will be unavailable during this timeframe.
Posted on Dec 15, 2025 - 08:03 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 January 2026 Jan 24, 2026 14:00 - Jan 25, 2026 02:00 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing system maintenance on 24 January 2026, from 14:00 to 25 January 2026, 02:00 UTC. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2237686
Posted on Dec 23, 2025 - 08:54 UTC

C2236448 - Hardware maintenance Jan 25, 2026 03:00-07:00 UTC

Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)


Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Dec 26, 2025 - 08:10 UTC

C2238273 - Network Maintenance Jan 25, 2026 03:00-11:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 23, 2025 - 01:55 UTC

Alloy North America Network Maintenance scheduled for 25 January 2026 Jan 25, 2026 03:00-11:00 UTC

Alloy North America will be undergoing network maintenance on 25 January 2026 from 03:00 to 11:00 UTC. Intermittent service interruptions are expected to occur during the first 4 hours of this timeframe.

Tracking Number: C2238273
Posted on Dec 23, 2025 - 01:54 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 25 January 2026 Jan 25, 2026 03:00-06:00 UTC

Desktop Messaging BMS will be undergoing hardware maintenance on 25 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236448
Posted on Dec 26, 2025 - 08:13 UTC

C2210283 - Managed Services Maintenance Jan 25, 2026 03:00-07:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 19, 2025 - 05:10 UTC

Network Maintenance scheduled for 25 January 2026 Jan 25, 2026 03:00-05:00 UTC

On 25 January 2026 from 3:00 UTC to 5:00 UTC a network maintenance has been scheduled that will affect these services:

- Cloud Fax Services North America
- Core Messaging North America

Service will be unavailable from 3:30 UTC to 4:00 UTC.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 8 February 2026. An updated post will be made if the backup date is required.

Tracking Number: C2230360
Posted on Dec 24, 2025 - 14:15 UTC

C2230360 - Network Maintenance Jan 25, 2026 03:00-05:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 24, 2025 - 14:16 UTC

C2235903 - Software maintenance Jan 25, 2026 04:00-08:00 UTC

Services Affected:
• Interconnect Traffic
• OpenText ICC (EMEA)
• OpenText ICC (NA)
• OpenText ICC - EDIINT
• OpenText ICC - Translation Services

Impact: Service will be unavailable during this timeframe.
Posted on Dec 23, 2025 - 11:01 UTC

CORESHARE CA Release deployment- 26.1.1 Jan 28, 2026 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:52 UTC

CORESHARE AU Release deployment- 26.1.1 Jan 28, 2026 15:00-17:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 23, 2025 - 05:02 UTC

CORESHARE NA Release deployment- 26.1.1 Jan 29, 2026 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:57 UTC

CORESHARE EU Release deployment- 26.1.1 Jan 29, 2026 21:00-23:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:56 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 1 February 2026 Feb 1, 2026 03:00-07:00 UTC

Cloud Fax services will be undergoing hardware maintenance on 1 February 2026 from 03:00 to 07:00 UTC. While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.

Tracking Number: C2236457
Posted on Dec 23, 2025 - 01:06 UTC

C2236457 - Hardware Maintenance Feb 1, 2026 03:00-07:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 23, 2025 - 02:06 UTC

IM3831043 - SSL/TLS, Signing & Encryption certificate renewal Feb 1, 2026 04:00-06:00 UTC

Purpose: SSL/TLS, Signing & Encryption certificate renewal


Services affected:
OpenText Shared Message Gateway RosettaNet - Production

https://ronet-prod.ms.gxs.com

Note: If you do not use a secure connection to ronet-prod.ms.gxs.com, no action is required.

Expiring Certificate Information:
Certificate Name: ronet-prod.ms.gxs.com
Expiration Date: 21 February 2026
Serial Number: 3FE24D9C54A3FF3DAB0E3F7237F5A5B
Thumbprint: ce12fea2800d2d5231a1b7a8f108c0a43daf3c54
Protocol: HTTPS

*Please verify certificate serial numbers before making any changes. If you do not use the above certificate, no action is necessary.


Impact: After 1 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Shared Message Gateway RosettaNet service via ronet-prod.ms.gxs.com if the new certificate is not installed according to your local network/application processes.
Posted on Jan 02, 2026 - 09:20 UTC

IM3830370 - Certificate Renewal Feb 4, 2026 01:00-04:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 20:18 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

The managed services maintenance originally scheduled for 19 October 2025 from 02:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202245
Posted on Dec 19, 2025 - 03:06 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

The managed services maintenance originally scheduled for 19 October 2025 from 2:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202259
Posted on Dec 19, 2025 - 03:09 UTC
Jan 2, 2026

Unresolved incidents: Providerlink Application Intermittent Errors., Cloud Fax services may be experiencing service interruption.

Jan 1, 2026

No incidents reported.

Dec 31, 2025
Dec 30, 2025

No incidents reported.

Dec 29, 2025
IM3815506 and C2232912
Completed - The scheduled maintenance has been completed.
Dec 29, 20:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 10, 15:06 UTC
Dec 28, 2025

No incidents reported.

Dec 27, 2025
OCP Core US - Multiple applications are in a degraded state
Resolved - This incident has been resolved.
Dec 27, 07:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 27, 06:59 UTC
Investigating - Multiple applications in OCP Core US are in a degraded state. Teams have been assembled to investigate.
Dec 27, 06:39 UTC
Dec 26, 2025
Dec 25, 2025

No incidents reported.

Dec 24, 2025
Dec 23, 2025
Dec 22, 2025
Dec 21, 2025

No incidents reported.

Dec 20, 2025
Core Archive EU (archive.opentext.eu) Preventive Maintenance
Completed - The scheduled maintenance has been completed.
Dec 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 01:30 UTC
Scheduled - Core Archive EU (archive.opentext.eu) will undergo brief preventive maintenance and will be unavailable on Saturday, December 20, 2025, from 01:30 to 03:00 UTC.
This maintenance is a proactive measure to enhance system stability and ensure smooth year-end processing. As part of this work, we will be adding additional capacity to critical components.
Dec 17, 17:05 UTC
Dec 19, 2025
OCP Core US Job Scheduling is Currently Unavailable
Resolved - This incident has been resolved.
Dec 19, 23:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 19, 21:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 19, 21:50 UTC
Investigating - We are currently experiencing an issue where job scheduling services are unavailable in Core US (GCP). The appropriate response teams have been assembled and are actively investigating the issue to identify the root cause and restore service as quickly as possible. At this time, scheduled jobs may not execute as expected.

Tracking #: IM3839502
Dec 19, 20:31 UTC
Zix Customer Portal Interface - Customer Portal System Maintenance scheduled for 19 December 2025
Completed - The scheduled maintenance has been completed.
Dec 19, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 04:00 UTC
Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 19 December 2025 from 04:00 to 06:00 UTC. Service may experience periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.

Tracking Number: C2236315
Dec 16, 20:00 UTC
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