OpenText Status

OpenText

System Maintenance scheduled for 18 October 2025

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 2025 - 10:00 UTC

Scheduled - On 18 October 2025 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- Fax Cloud Connect
- Production Messaging
- Core Messaging – SMS
- Core Messaging – Email

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2206742
Oct 18, 2025 10:00-21:00 UTC

About This Site

To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.

For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Portal Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services Europe Under Maintenance

Desktop Messaging BMS Operational

Fax Cloud Connect Under Maintenance

Fax2Mail Under Maintenance

MyPortal Operational

Production Messaging Under Maintenance

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture (capture.ot2.opentext.com) Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Collaboration for Engineering (xchange.us.opentext.com) Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management (coredam.us.opentext.com) Operational

Core for Capital Projects Operational

Core Journey (journey.us.opentext.com) Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Collaboration Access Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Under Maintenance

Core Messaging Data Sovereignty Operational

Core Messaging - Email Under Maintenance

Core Messaging - SMS Under Maintenance

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

SecureMail Cloud Operational

Enterprise Cloud Operational

OEM Cloud Operational

Standard Cloud Operational

Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence (BrightCloud) Operational

Webroot by OpenText™ Operational

Core DNS Protection Operational

Core Endpoint Protection Operational

Core Security Awareness Training (WSAT) Operational

Unity - Thrust API Operational

Webroot Management Consoles Operational

Zix - Cybersecurity Operational

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Information Archive / ZCP Operational

Zix Archive Services - ZixArchive Operational

Zix CloudAlly Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix DNS Hosting Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Microsoft Office 365 Operational

Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational

Zix Support Infrastructure - Live Chat Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

C2218092 - F5 Vulnerability (CVE-2025-53868) Oct `16`, `2025` `22:00` - Oct `30`, `2025` `22:00` UTC

Dear Valued OpenText Customer,
We are aware of a recently disclosed issue affecting certain versions of a third-party F5 product used within parts of our hosting infrastructure. The issue pertains to a vendor component and does not involve OpenText-developed software.

Current Status
Based on information available at the time of this notice, we have not observed indications of exploitation in our monitored environments.

We are coordinating with the vendor and have initiated our standard vulnerability management process. The standard process includes an assessment and staged deployment of applicable vendor updates under change control procedures.

Customer Action
For OpenText-managed services, we are not requesting any customer action currently.

Service Continuity
We are managing any required updates to minimize impact.

More Information
For more information, please refer to the F5 advisory or contact Customer Support and reference tracking number C2218092.

This notice reflects our current understanding as of 4:31 PM EDT on October 16, 2025. It is provided for informational purposes only and does not create any warranty, commitment, or obligation, nor does it modify any existing agreements.
Posted on Oct 16, 2025 - 21:35 UTC

C2156370 - System Maintenance Oct `19`, `2025` `02:00`-`08:00` UTC

Services Affected:
- OpenText ICC (EMEA)
- OpenText ICC (NA)

Impact: Service will be unavailable during this timeframe.
Posted on Sep 18, 2025 - 11:37 UTC

C2207621 - Software maintenance Oct `19`, `2025` `03:00`-`09:00` UTC

Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Posted on Oct 03, 2025 - 15:00 UTC

C2209402 - Database maintenance Oct `19`, `2025` `05:00`-`09:00` UTC

Services Affected:
- OpenText Alloy (EU)
- OpenText Lens for Alloy (EU)

Impact: Service will be degraded during this timeframe.
Posted on Sep 19, 2025 - 19:31 UTC

C2208304 - OpenText™ Liaison VAN certificate renewal and maintenance scheduled for October 19, 2025, from 12:00 to 14:00 GMT Oct `19`, `2025` `12:00`-`14:00` UTC

Systems affected: OpenText Liaison VAN

Impact
During the maintenance window:
Service will be unavailable at the start of the maintenance window while the software upgrade is in progress. Once the new software and certificate are deployed, the service will be restored.

After the maintenance window:
Customers and trading partners should verify transaction processing/delivery and resend any missing transactions. Failure to install and trust the new certificate during the scheduled time may result in connection errors.
Posted on Oct 17, 2025 - 13:33 UTC

C2130503 - Software Maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

Update - Services Affected:
- OpenText Trading Grid (EU)
- OpenText Trading Grid - Orchestration (EU)

Impact: Service will be degraded during this timeframe.
Oct 19, 2025 - 16:00 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (EU)
- OpenText Trading Grid - Orchestration (EU)

Impact: Service will be degraded during this timeframe.
Sep 18, 2025 - 12:19 UTC

C2213779 - System maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded during this timeframe.
Posted on Oct 06, 2025 - 17:00 UTC

C2129329 - Software Maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

Services Affected: OpenText Trading Grid Capture Service (EU)

Impact: Service will be unavailable for 1 hour at the beginning of the maintenance window.
Posted on Sep 19, 2025 - 17:10 UTC

C2167377 - Network maintenance Oct `19`, `2025` `16:00`-`20:00` UTC

Services Affected:
• Document Cycle Transaction Service (DCTS)
• Electronic Banking Internet Communications Standard (EBICS)
• File Transfer Protocol Secure (FTPS) Proxy
• Interconnect Traffic
• Odette File Transfer Protocol (OFTP)
• Odette File Transfer Protocol (OFTP) V2
• OpenText Applicability Statement 2 (AS2 EMEA)
• OpenText B2B Integration Essentials
• OpenText Client Custom Applications
• OpenText Managed File Transfer Service (MFT)
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid Messaging Service (TGMS) using X400 (EU)
• Tradanet
• VPN Access

Impact: Service will be degraded during this timeframe.
Posted on Sep 26, 2025 - 06:28 UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 20 October 2025 Oct `20`, `2025` `13:00`-`21:00` UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 20 October 2025 from 13:00 to 21:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a service degradation, please contact your support team.

Tracking Number: C2202070
Posted on Oct 08, 2025 - 18:55 UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 22 October 2025 Oct `22`, `2025` `13:00`-`20:00` UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 22 October 2025 from 13:00 to 20:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2202217
Posted on Oct 08, 2025 - 19:27 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 October 2025 Oct `24`, `2025` `13:00` - Oct `25`, `2025` `01:00` UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing system maintenance on 24 October 2025, from 13:00 to 25 October 2025, 01:00 UTC. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2210240
Posted on Sep 24, 2025 - 20:00 UTC

C2210141 - Managed Services Maintenance Oct `25`, `2025` `02:00`-`06:00` UTC

Services Affected:
• OpenText Applicability Statement 2 (AS2J JP)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Posted on Sep 25, 2025 - 07:35 UTC

IOT/IDM Messaging Release Maintenance scheduled for 25 October 2025 Oct `25`, `2025` `12:00`-`16:00` UTC

IOT/IDM Messaging will be undergoing Release maintenance on 25 October 2025 from 12:00 to 16:00 UTC. While we do not expect any outage, there may be degraded service during this maintenance window.

Tracking Number: C2217547
Posted on Oct 16, 2025 - 13:17 UTC

C2201747 - Database Maintenance Oct `26`, `2025` `02:00`-`06:00` UTC

Services Affected:
• OpenText Trading Grid (Classic)

Impact: Service will be unavailable during this timeframe.
Posted on Sep 26, 2025 - 13:22 UTC

Rescheduled: Zix Encryption Services - ZixPortal Software Maintenance scheduled for 26 October 2025 Oct `26`, `2025` `07:00`-`11:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 14:46 UTC

Scheduled - The Zix Encryption Services - ZixPortal software maintenance originally scheduled for 19 October 2025, from 07:00 to 11:00 UTC has been rescheduled to 26 October 2025, from 07:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers who are logged in may need to re-authenticate to regain access to the secure message portal.

Tracking Number: C2197063
Oct 02, 2025 - 20:00 UTC

Rescheduled - Core Messaging Data Sovereignty Europe and Cloud Fax services Europe Network Maintenance scheduled for 26 October 2025 Oct `26`, `2025` `16:00`-`23:00` UTC

Core Messaging Data Sovereignty Europe and Cloud Fax services Europe network maintenance originally scheduled for 17 August 2025 from 16:00 to 23:00 UTC has been rescheduled to 26 October 2025 from 16:00 to 23:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please retry if connection fails.

If the maintenance is unable to be performed on the date specified above, the work may be rescheduled to 9 November 2025. An updated notification will be sent if the backup date is required.

Tracking Number: C2147892
Posted on Sep 19, 2025 - 11:17 UTC

C2147892 - Network Maintenance Oct `26`, `2025` `16:00`-`23:00` UTC

Services Affected:
• Dutch Government Messaging Custom
• Interconnect Traffic
• OpenText Client Custom Applications
• OpenText CSP (EMEA)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (EU)
• OpenText Trading Grid Capture Service (EU)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Insights (EU)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
• OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
• OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
• OpenText Trading Grid Messaging Service - Biz (EMEA)
• OpenText Trading Grid Online (TGO)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Sep 19, 2025 - 11:24 UTC

C2209992 - System Maintenance Oct `26`, `2025` `16:00`-`18:00` UTC

Services Affected:
• OpenText Trading Grid (Classic)

Impact: Service will be unavailable during this timeframe.
Posted on Sep 25, 2025 - 06:39 UTC

C2212361 - Urgent maintenance Oct `26`, `2025` `17:00`-`19:00` UTC

Services Affected: Odette File Transfer Protocol (OFTP)

Impact: Service will be unavailable for 1 hour at the beginning of the maintenance window.
Posted on Oct 02, 2025 - 17:10 UTC

Core Fax - Australia and XM SendSecure Australia Network Maintenance scheduled for 29 October 2025 Oct `29`, `2025` `13:00`-`17:00` UTC

Core Fax - Australia and XM SendSecure Australia will be undergoing network maintenance on 29 October 2025 from 13:00 to 17:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team

Tracking Number: C2215921
Posted on Oct 15, 2025 - 13:57 UTC

CORESHARE AU Release deployment- 25.4.1 Oct `29`, `2025` `14:00`-`16:00` UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 22, 2025 - 08:01 UTC

Core Signature Release 25.4 Maintenance scheduled for 29 October 2025 Oct `29`, `2025` `16:00`-`18:00` UTC

Core Signature will be undergoing Release maintenance on 29 October 2025 from 16:00 to 18:00 UTC. While we do not expect any outage, there may be degraded service during this maintenance window.

Tracking Number: C2217499
Posted on Oct 16, 2025 - 13:19 UTC

Core Fax - EU and XM SendSecure EU Network Maintenance scheduled for 29 October 2025 Oct `29`, `2025` `18:00`-`22:00` UTC

Core Fax - EU and XM SendSecure EU will be undergoing network maintenance on 29 October 2025 from 18:00 to 22:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2215968
Posted on Oct 15, 2025 - 14:31 UTC

Core Fax - US and XM SendSecure US Network Maintenance scheduled for 30 October 2025 Oct `30`, `2025` `00:00`-`04:00` UTC

Core Fax - US and XM SendSecure US will be undergoing network maintenance on 30 October 2025 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team

Tracking Number: C2215919
Posted on Oct 15, 2025 - 14:00 UTC

Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 30 October 2025 Oct `30`, `2025` `00:00`-`04:00` UTC

Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 30 October 2025 from 00:00 to 04:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2215967
Posted on Oct 15, 2025 - 14:20 UTC

CORESHARE CA Release deployment- 25.4.1 Oct `30`, `2025` `02:00`-`04:00` UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 22, 2025 - 08:04 UTC

Core Signature 25.4 Release Maintenance scheduled for 30 October 2025 Oct `30`, `2025` `02:30`-`04:30` UTC

Core Signature will be undergoing Release maintenance on 30 October 2025 from 02:30 to 04:30 UTC. While we do not expect any outage, there may be degraded service during this maintenance window.

Tracking Number: C2217508
Posted on Oct 16, 2025 - 13:21 UTC

CORESHARE EU Release deployment- 25.4.1 Oct `30`, `2025` `20:00`-`22:00` UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 22, 2025 - 08:07 UTC

C2212895 - System Maintenance Oct `31`, `2025` `00:00`-`03:00` UTC

Service/s Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services

Service Impact: Service will be degraded during this timeframe
Posted on Oct 01, 2025 - 18:57 UTC

CORESHARE NA Release deployment- 25.4.1 Oct `31`, `2025` `02:00`-`04:00` UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Sep 22, 2025 - 08:09 UTC

C2204255 - Managed Services maintenance Nov `2`, `2025` `02:00`-`07:00` UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Sep 30, 2025 - 17:00 UTC

C2204294 - Managed Services maintenance Nov `2`, `2025` `02:00`-`07:00` UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Sep 30, 2025 - 17:11 UTC

Desktop Messaging BMS Network Maintenance scheduled for 2 November 2025 Nov `2`, `2025` `04:00`-`09:00` UTC

Desktop Messaging BMS will be undergoing network maintenance on 2 November 2025 from 04:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 9 November 2025. An updated post will be made if the backup date is required.

Tracking Number: C2205819
Posted on Oct 02, 2025 - 15:02 UTC

C2205819 - Network maintenance Nov `2`, `2025` `04:00`-`09:00` UTC

Services Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText ICC (NA)
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (NA)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Oct 02, 2025 - 15:03 UTC

C2151641 - Network Maintenance Nov `2`, `2025` `17:00`-`21:00` UTC

Services Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services

Impact: Service will be degraded during this timeframe.
Posted on Oct 02, 2025 - 16:03 UTC

Core Europe (Core Compliance) Network Maintenance scheduled for 2 November 2025 Nov `2`, `2025` `17:00`-`21:00` UTC

Core Europe (Core Compliance) will be undergoing network maintenance on 2 November 2025 from 17:00 to 21:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 11 January 2026. An updated post will be made if the backup date is required.

Tracking Number: C2151641
Posted on Oct 02, 2025 - 16:00 UTC

C2130492 - Rescheduled software maintenance Nov `2`, `2025` `17:00`-`19:00` UTC

Services Affected:
- OpenText Trading Grid (EU)
- OpenText Trading Grid - Orchestration (EU)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Posted on Oct 17, 2025 - 14:52 UTC

IM3791051 Nov `2`, `2025` `17:00`-`19:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Oct 03, 2025 - 08:47 UTC

Core Archive UAE Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - November 7, 2025 - 1100-1500 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 07, 2025 - 11:00 UTC

Core Archive Australia Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:48 UTC

Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - November 7, 2025 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 11:00 UTC

Core Archive Japan Regular Software Update - 25.4.2 Nov `7`, `2025` `13:30`-`17:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - November 7, 2025 - 1330-1730 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 07, 2025 - 13:30 UTC

Core Archive Singapore Regular Software Update - 25.4.2 Nov `7`, `2025` `15:30`-`19:30` UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:29 UTC

Scheduled - We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - November 7, 2025 - 1530-2030 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Nov 07, 2025 - 15:30 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn Network Maintenance scheduled for 9 November 2025 Nov `9`, `2025` `01:00`-`05:00` UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing network maintenance on 9 November 2025 from 01:00 to 05:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please refrain from any transaction activities during the window. After the maintenance window, verify transaction processing and delivery, and resend any missing transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 16 November 2025. An updated post will be made if the backup date is required.

Tracking Number: C2211152
Posted on Oct 09, 2025 - 18:00 UTC

C2203649 - Database maintenance Nov `9`, `2025` `02:00`-`06:00` UTC

Services Affected:
- OpenText Intelligent Web Forms
- OpenText Trading Grid Community Projects
- OpenText Trading Grid e-Invoicing
- OpenText Trading Grid Insights (NA)
- OpenText Trading Grid Intelligence
- OpenText Trading Grid Online (TGO)
- OpenText Trading Grid Supplier Hub

Service Impact: Service will be unavailable during this timeframe.
Posted on Sep 29, 2025 - 16:28 UTC

C2204720 - Managed Services Maintenance Nov `9`, `2025` `03:00`-`07:00` UTC

Services Affected:
• OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Oct 08, 2025 - 05:44 UTC

C2204724 - Managed Services Maintenance Nov `9`, `2025` `03:00`-`07:00` UTC

Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Oct 07, 2025 - 09:20 UTC

Core Archive North America Regular Software Update - 25.4.2 Nov `9`, `2025` `03:00`-`07:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - November 9, 2025 - 0300-0700 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - November 4, 2025 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - November 4, 2025 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - November 4, 2025 - 14:00 to 18:00 GMT
Posted on Nov 09, 2025 - 03:00 UTC

C2214000 - Software maintenance Nov `9`, `2025` `03:00`-`07:00` UTC

Services Affected:
- Dutch Government Messaging Custom
- Interconnect Traffic
- OpenText Client Custom Applications
- OpenText CSP
- OpenText CSP (EMEA)
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (EU)
- OpenText Trading Grid Capture Service (EU)
- OpenText Trading Grid e-Invoicing
- OpenText Trading Grid Insights (EU)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Backend
- OpenText Trading Grid Messaging Service (TGMS) using Message Query (MQ) Proxy
- OpenText Trading Grid Messaging Service (TGMS) via File Transfer Protocol (FTP)
- OpenText Trading Grid Messaging Service - Biz (EMEA)
- OpenText Trading Grid Online (TGO)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Oct 09, 2025 - 19:00 UTC

Software Maintenance scheduled for 9 November 2025 Nov `9`, `2025` `03:00`-`07:00` UTC

On 9 November 2025 from 03:00 to 07:00 UTC a software maintenance has been scheduled that will affect these services:
- Desktop Messaging BMS
- Fax2Mail
- Production Messaging
- Core Messaging Data Sovereignty
- Core Messaging - SMS

Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 16 November 2025. An updated post will be made if the backup date is required.

Tracking number: C2214000
Posted on Oct 09, 2025 - 19:00 UTC

Past Incidents

Oct 18, 2025

Core and Core Share Australia were experiencing connectivity issues

Resolved - Core and Core Share Australia were experiencing connectivity issues. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3801676
Oct 18, 00:26 UTC

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

Planned Urgent Maintenance: Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud)

Completed - The scheduled maintenance has been completed.
Oct 15, 18:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 UTC

Scheduled - We will be performing urgent maintenance to ensure the stability and reliability of the system. This maintenance is necessary to prevent a potential outage, and the system will be unavailable during this period.

Ref# C2217209.
Oct 15, 11:33 UTC

Core Collaboration for Engineering North America was experiencing service unavailability

Resolved - Core Collaboration for Engineering North America was experiencing service unavailability. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3799790
Oct 15, 12:13 UTC

Investigating - Core Collaboration for Engineering North America is currently experiencing service unavailability. Our monitoring systems have detected alerts indicating that the Core OCP North America is currently down. Teams are currently assembled and working to resolve the issue. Updates will be shared as soon as more information becomes available. We appreciate your patience.

Tracking Number: IM3799790
Oct 15, 11:48 UTC

Oct 14, 2025

Core OCP US Applications experienced an issue.

Resolved - Core OCP US experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3799155
Oct 14, 15:17 UTC

Monitoring - Core OCP US experienced an issue. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3799155
Oct 14, 15:06 UTC

Investigating - Our monitoring systems have detected alerts indicating that the Core OCP US is currently down.
Teams have been assembled and is actively investigating the issue. We’ll share updates as soon as more information becomes available.

Thank you for your patience and understanding.

Ref: IM3799155.
Oct 14, 14:41 UTC

Oct 13, 2025

OCP Core US login errors

Resolved - This incident has been resolved.
Oct 13, 19:10 UTC

Monitoring - The issue affecting OCP login has been resolved as of 18:40 UTC. Logins are now functioning normally, and the team is closely monitoring the system to ensure continued stability.

Ref: IM3798612.
Oct 13, 19:04 UTC

Update - We are continuing to investigate this issue.
Oct 13, 19:02 UTC

Investigating - Our monitoring systems detected an issue affecting OCP login in Core US OTDC starting at 17:50 UTC. Our engineering teams are actively investigating the cause and working to resolve it as quickly as possible.

Ref: IM3798612.
Oct 13, 18:57 UTC

Core Australia, Core Canada and Core North America were experiencing a degradation in service

Resolved - Customers experienced issues affecting email functionality for the following services. The issue is now resolved. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747
Oct 13, 13:27 UTC

Update - We are currently experiencing issues affecting email functionality for the following services. Impacted systems are unable to receive emails at this time.
Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747
Oct 13, 12:19 UTC

Update - The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. This incident only affects sending email capabilities. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747
Oct 13, 12:06 UTC

Update - The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747
Oct 13, 11:05 UTC

Investigating - The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle

Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle

Tracking Number: IM3797747
Oct 13, 10:05 UTC

C2203585 - Managed Services maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 05:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:00 UTC

Scheduled - Services Affected:
• OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Oct 12, 10:03 UTC

C2203579 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 05:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:01 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 10, 11:16 UTC

C2203599 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 05:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:00 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 11, 09:34 UTC

Oct 12, 2025

C2128955 - Software Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 09:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 02:00 UTC

Scheduled - Services Affected:
- OpenText Trading Grid Capture Service (NA)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Aug 22, 08:53 UTC

C2129316, C2129306 and C2129319 - Software Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 09:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 02:01 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (NA)
- OpenText Trading Grid - Orchestration (NA)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Aug 22, 08:15 UTC

C2192612 - Software Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 04:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 UTC

Scheduled - Services Affected:
- Inovis Managed Services Biz Mapper / Biz Transformation
- Inovis Managed Services Biz OS 2.0
- Inovis Managed Services RosettaNet (Grid Talk)
- Inovis Managed Services TrustedLink Enterprise (TLE)
- OpenText Inovisworks
- OpenText Inovisworks using Applicability Statement 2 (AS2)
- OpenText Inovisworks using File Transfer Protocol (FTP)
- OpenText Inovisworks using Pipeline
- OpenText Inovisworks using X400
- OpenText Trading Grid Catalogue
- OpenText Trading Grid Intelligence
- OpenText Vendor Portal
- OpenText WebEC

Impact: OpenText Active Catalogue, OpenText Vendor Portal, OpenText Active Intelligence, and Inovis Managed Services RosettaNet (Grid Talk) will be available and will only experience processing delays during this timeframe, while the rest of the services affected with the addition of OpenText Inovisworks using Secure File Transfer Protocol (SFTP) and Inovisworks BizVan will be unavailable during this maintenance.
Aug 21, 19:36 UTC

Oct 11, 2025

C2177010 - Database maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 12:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 UTC

Scheduled - Services affected:
- OpenText Lens for DXP
- OpenText Liaison DXP
*Note: Service oriented integration and value-added services (SOI/VAS) for Liaison may also be affected.

Impact: Intermittent service interruptions may occur during this period.
Oct 10, 12:39 UTC

Oct 10, 2025

Zix Encryption Services - ZixPortal Central Reporting

Resolved - Zix Encryption Services - ZixPortal Central Reporting experienced sporadic issues with data not being returned when searching the ZixPortal reports. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3792835
Oct 10, 14:13 UTC

Monitoring - Zix Encryption Services - ZixPortal Central Reporting experienced sporadic issues with data not being returned when searching the ZixPortal Reports. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3792835
Oct 9, 16:50 UTC

Identified - Zix Encryption Services - ZixPortal Central Reporting is currently experiencing sporadic issues with data not being returned when searching the ZixPortal Reports. Teams are currently assembled and working to resolve the issue. Some items were tried, which were unsuccessful in resolving the incident.

We appreciate your patience.

Tracking Number: IM3792835
Oct 7, 14:13 UTC

Investigating - Zix Encryption Services - ZixPortal Central Reporting is currently experiencing sporadic issues with data not being returned when searching the ZixPortal Reports.. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3792835
Oct 3, 21:21 UTC

C2204934 - System Maintenance

Completed - This change has been postponed and will be rescheduled at a later date.
Oct 10, 12:37 UTC

Scheduled - Services Affected:
- OpenText Lens for DXP
- OpenText Liaison DXP

Impact: Service will be unavailable for 12 to 14 hours at the beginning of the maintenance window.
Sep 11, 16:03 UTC

Oct 9, 2025

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Setup Steps Not Visible

Resolved - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with the Setup Steps not being visible to admins or support agents. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3796669
Oct 9, 19:21 UTC

Investigating - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with the Setup Steps not visible to admins or support agents. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3796669
Oct 9, 18:45 UTC

Customer Portal System Setup pages not loading

Resolved - We have confirmed the issue has been resolved.
Oct 9, 19:16 UTC

Investigating - We are currently investigating an issue with our System Setup pages within the Customer Portal. We hope to have this resolved soon. Mail flow is unaffected during this time.

Incident ID: IM3796669
Oct 9, 18:51 UTC

Oct 8, 2025

No incidents reported.

Oct 7, 2025

All Zix Cybersecurity Achiving Services giving 502 Gateway Errors

Resolved - All Zix Cybersecurity Archiving services experienced an issue resulting in a "502 Gateway Error". Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3794828
Oct 7, 17:56 UTC

Investigating - All Zix Cybersecurity Archiving services is currently experiencing an issue resulting in a "502 Gateway Error". Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3794828
Oct 7, 17:04 UTC

Oct 6, 2025

Threat Intelligence (BrightCloud) software maintenance scheduled for 06 October 2025

Completed - The scheduled maintenance has been completed.
Oct 6, 17:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:00 UTC

Scheduled - Threat Intelligence (BrightCloud) will be undergoing a software maintenance on 06 October 2025, from 13:00 to 17:00 UTC. No service impact is expected during this time. In the unlikely event that you experience a service degradation, please contact your support team.

Tracking Number: C2212518
Oct 6, 14:27 UTC

Oct 5, 2025

Liaison North America Network Maintenance scheduled for 5 October 2025

Completed - The scheduled maintenance has been completed.
Oct 5, 17:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:00 UTC

Scheduled - Liaison North America will be undergoing network maintenance on 5 October 2025 from 02:00 to 10:00 UTC. Service will be unavailable for 2 hours from 04:00 to 06:00 UTC.

Validate your service after maintenance.

Tracking Number: C2201998
Sep 5, 16:27 UTC

C2201998 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 17:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:01 UTC

Scheduled - Services Affected:
- OpenText Alloy (Healthcare)
- OpenText Alloy (NA)
- OpenText EMR Integration
- OpenText Lens for DXP
- OpenText Lens for Liaison VAN
- OpenText Liaison ADX
- OpenText Liaison Athena
- OpenText Liaison Delta
- OpenText Liaison DXP
- OpenText Liaison ECS
- OpenText Liaison SoftShare
- OpenText Liaison VAN
- OpenText Liaison VAN using AS2
- OpenText Protect - TaaS (NA)

Impact: Service will be unavailable for 2 hours from 04:00 GMT to 06:00 GMT.
Sep 9, 10:34 UTC

C2203608 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 17:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 16:00 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 5, 14:44 UTC

C2203622 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 17:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 16:00 UTC

Scheduled - Service/s Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 8, 13:07 UTC

C2203607 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 17:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 16:00 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 5, 14:44 UTC

C2202049 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 07:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:01 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 15, 16:34 UTC

C2202040 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 07:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:02 UTC

Scheduled - Services Affected:
- OpenText Financial Hub

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 15, 16:32 UTC

C2202045 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 07:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:02 UTC

Scheduled - Services Affected:
- OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Sep 15, 16:34 UTC

IM3764106 and C2206844

Completed - The scheduled maintenance has been completed.
Oct 5, 06:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 15, 16:59 UTC

Oct 4, 2025

No incidents reported.

About This Site

Scheduled Maintenance

C2218092 - F5 Vulnerability (CVE-2025-53868) Oct 16, 2025 22:00 - Oct 30, 2025 22:00 UTC

C2156370 - System Maintenance Oct 19, 2025 02:00-08:00 UTC

C2207621 - Software maintenance Oct 19, 2025 03:00-09:00 UTC

C2209402 - Database maintenance Oct 19, 2025 05:00-09:00 UTC

C2208304 - OpenText™ Liaison VAN certificate renewal and maintenance scheduled for October 19, 2025, from 12:00 to 14:00 GMT Oct 19, 2025 12:00-14:00 UTC

C2130503 - Software Maintenance Oct 19, 2025 16:00-18:00 UTC

C2213779 - System maintenance Oct 19, 2025 16:00-18:00 UTC

C2129329 - Software Maintenance Oct 19, 2025 16:00-18:00 UTC

C2167377 - Network maintenance Oct 19, 2025 16:00-20:00 UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 20 October 2025 Oct 20, 2025 13:00-21:00 UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 22 October 2025 Oct 22, 2025 13:00-20:00 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 October 2025 Oct 24, 2025 13:00 - Oct 25, 2025 01:00 UTC

C2210141 - Managed Services Maintenance Oct 25, 2025 02:00-06:00 UTC

IOT/IDM Messaging Release Maintenance scheduled for 25 October 2025 Oct 25, 2025 12:00-16:00 UTC

C2201747 - Database Maintenance Oct 26, 2025 02:00-06:00 UTC

Rescheduled: Zix Encryption Services - ZixPortal Software Maintenance scheduled for 26 October 2025 Oct 26, 2025 07:00-11:00 UTC

Rescheduled - Core Messaging Data Sovereignty Europe and Cloud Fax services Europe Network Maintenance scheduled for 26 October 2025 Oct 26, 2025 16:00-23:00 UTC

C2147892 - Network Maintenance Oct 26, 2025 16:00-23:00 UTC

C2209992 - System Maintenance Oct 26, 2025 16:00-18:00 UTC

C2212361 - Urgent maintenance Oct 26, 2025 17:00-19:00 UTC

Core Fax - Australia and XM SendSecure Australia Network Maintenance scheduled for 29 October 2025 Oct 29, 2025 13:00-17:00 UTC

CORESHARE AU Release deployment- 25.4.1 Oct 29, 2025 14:00-16:00 UTC

Core Signature Release 25.4 Maintenance scheduled for 29 October 2025 Oct 29, 2025 16:00-18:00 UTC

Core Fax - EU and XM SendSecure EU Network Maintenance scheduled for 29 October 2025 Oct 29, 2025 18:00-22:00 UTC

Core Fax - US and XM SendSecure US Network Maintenance scheduled for 30 October 2025 Oct 30, 2025 00:00-04:00 UTC

Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 30 October 2025 Oct 30, 2025 00:00-04:00 UTC

CORESHARE CA Release deployment- 25.4.1 Oct 30, 2025 02:00-04:00 UTC

Core Signature 25.4 Release Maintenance scheduled for 30 October 2025 Oct 30, 2025 02:30-04:30 UTC

CORESHARE EU Release deployment- 25.4.1 Oct 30, 2025 20:00-22:00 UTC

C2212895 - System Maintenance Oct 31, 2025 00:00-03:00 UTC

CORESHARE NA Release deployment- 25.4.1 Oct 31, 2025 02:00-04:00 UTC

C2204255 - Managed Services maintenance Nov 2, 2025 02:00-07:00 UTC

C2204294 - Managed Services maintenance Nov 2, 2025 02:00-07:00 UTC

Desktop Messaging BMS Network Maintenance scheduled for 2 November 2025 Nov 2, 2025 04:00-09:00 UTC

C2205819 - Network maintenance Nov 2, 2025 04:00-09:00 UTC

C2151641 - Network Maintenance Nov 2, 2025 17:00-21:00 UTC

Core Europe (Core Compliance) Network Maintenance scheduled for 2 November 2025 Nov 2, 2025 17:00-21:00 UTC

C2130492 - Rescheduled software maintenance Nov 2, 2025 17:00-19:00 UTC

IM3791051 Nov 2, 2025 17:00-19:00 UTC

Core Archive UAE Regular Software Update - 25.4.2 Nov 7, 2025 11:00-15:00 UTC

Core Archive Australia Regular Software Update - 25.4.2 Nov 7, 2025 11:00-15:00 UTC

Core Archive Japan Regular Software Update - 25.4.2 Nov 7, 2025 13:30-17:30 UTC

Core Archive Singapore Regular Software Update - 25.4.2 Nov 7, 2025 15:30-19:30 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn Network Maintenance scheduled for 9 November 2025 Nov 9, 2025 01:00-05:00 UTC

C2203649 - Database maintenance Nov 9, 2025 02:00-06:00 UTC

C2204720 - Managed Services Maintenance Nov 9, 2025 03:00-07:00 UTC

C2204724 - Managed Services Maintenance Nov 9, 2025 03:00-07:00 UTC

Core Archive North America Regular Software Update - 25.4.2 Nov 9, 2025 03:00-07:00 UTC

C2214000 - Software maintenance Nov 9, 2025 03:00-07:00 UTC

Software Maintenance scheduled for 9 November 2025 Nov 9, 2025 03:00-07:00 UTC

Past Incidents

C2218092 - F5 Vulnerability (CVE-2025-53868) Oct `16`, `2025` `22:00` - Oct `30`, `2025` `22:00` UTC

C2156370 - System Maintenance Oct `19`, `2025` `02:00`-`08:00` UTC

C2207621 - Software maintenance Oct `19`, `2025` `03:00`-`09:00` UTC

C2209402 - Database maintenance Oct `19`, `2025` `05:00`-`09:00` UTC

C2208304 - OpenText™ Liaison VAN certificate renewal and maintenance scheduled for October 19, 2025, from 12:00 to 14:00 GMT Oct `19`, `2025` `12:00`-`14:00` UTC

C2130503 - Software Maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

C2213779 - System maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

C2129329 - Software Maintenance Oct `19`, `2025` `16:00`-`18:00` UTC

C2167377 - Network maintenance Oct `19`, `2025` `16:00`-`20:00` UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 20 October 2025 Oct `20`, `2025` `13:00`-`21:00` UTC

Threat Intelligence (BrightCloud) Software Maintenance scheduled for 22 October 2025 Oct `22`, `2025` `13:00`-`20:00` UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 October 2025 Oct `24`, `2025` `13:00` - Oct `25`, `2025` `01:00` UTC

C2210141 - Managed Services Maintenance Oct `25`, `2025` `02:00`-`06:00` UTC

IOT/IDM Messaging Release Maintenance scheduled for 25 October 2025 Oct `25`, `2025` `12:00`-`16:00` UTC

C2201747 - Database Maintenance Oct `26`, `2025` `02:00`-`06:00` UTC

Rescheduled: Zix Encryption Services - ZixPortal Software Maintenance scheduled for 26 October 2025 Oct `26`, `2025` `07:00`-`11:00` UTC

Rescheduled - Core Messaging Data Sovereignty Europe and Cloud Fax services Europe Network Maintenance scheduled for 26 October 2025 Oct `26`, `2025` `16:00`-`23:00` UTC

C2147892 - Network Maintenance Oct `26`, `2025` `16:00`-`23:00` UTC

C2209992 - System Maintenance Oct `26`, `2025` `16:00`-`18:00` UTC

C2212361 - Urgent maintenance Oct `26`, `2025` `17:00`-`19:00` UTC

Core Fax - Australia and XM SendSecure Australia Network Maintenance scheduled for 29 October 2025 Oct `29`, `2025` `13:00`-`17:00` UTC

CORESHARE AU Release deployment- 25.4.1 Oct `29`, `2025` `14:00`-`16:00` UTC

Core Signature Release 25.4 Maintenance scheduled for 29 October 2025 Oct `29`, `2025` `16:00`-`18:00` UTC

Core Fax - EU and XM SendSecure EU Network Maintenance scheduled for 29 October 2025 Oct `29`, `2025` `18:00`-`22:00` UTC

Core Fax - US and XM SendSecure US Network Maintenance scheduled for 30 October 2025 Oct `30`, `2025` `00:00`-`04:00` UTC

Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 30 October 2025 Oct `30`, `2025` `00:00`-`04:00` UTC

CORESHARE CA Release deployment- 25.4.1 Oct `30`, `2025` `02:00`-`04:00` UTC

Core Signature 25.4 Release Maintenance scheduled for 30 October 2025 Oct `30`, `2025` `02:30`-`04:30` UTC

CORESHARE EU Release deployment- 25.4.1 Oct `30`, `2025` `20:00`-`22:00` UTC

C2212895 - System Maintenance Oct `31`, `2025` `00:00`-`03:00` UTC

CORESHARE NA Release deployment- 25.4.1 Oct `31`, `2025` `02:00`-`04:00` UTC

C2204255 - Managed Services maintenance Nov `2`, `2025` `02:00`-`07:00` UTC

C2204294 - Managed Services maintenance Nov `2`, `2025` `02:00`-`07:00` UTC

Desktop Messaging BMS Network Maintenance scheduled for 2 November 2025 Nov `2`, `2025` `04:00`-`09:00` UTC

C2205819 - Network maintenance Nov `2`, `2025` `04:00`-`09:00` UTC

C2151641 - Network Maintenance Nov `2`, `2025` `17:00`-`21:00` UTC

Core Europe (Core Compliance) Network Maintenance scheduled for 2 November 2025 Nov `2`, `2025` `17:00`-`21:00` UTC

C2130492 - Rescheduled software maintenance Nov `2`, `2025` `17:00`-`19:00` UTC

IM3791051 Nov `2`, `2025` `17:00`-`19:00` UTC

Core Archive UAE Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

Core Archive Australia Regular Software Update - 25.4.2 Nov `7`, `2025` `11:00`-`15:00` UTC

Core Archive Japan Regular Software Update - 25.4.2 Nov `7`, `2025` `13:30`-`17:30` UTC

Core Archive Singapore Regular Software Update - 25.4.2 Nov `7`, `2025` `15:30`-`19:30` UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn Network Maintenance scheduled for 9 November 2025 Nov `9`, `2025` `01:00`-`05:00` UTC

C2203649 - Database maintenance Nov `9`, `2025` `02:00`-`06:00` UTC

C2204720 - Managed Services Maintenance Nov `9`, `2025` `03:00`-`07:00` UTC

C2204724 - Managed Services Maintenance Nov `9`, `2025` `03:00`-`07:00` UTC

Core Archive North America Regular Software Update - 25.4.2 Nov `9`, `2025` `03:00`-`07:00` UTC

C2214000 - Software maintenance Nov `9`, `2025` `03:00`-`07:00` UTC

Software Maintenance scheduled for 9 November 2025 Nov `9`, `2025` `03:00`-`07:00` UTC