OpenText
C2232224 - Software maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 2025 - 02:00 UTC
Scheduled - Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Dec 14, 2025 02:00-08:00 UTC
Cloud Fax services may be experiencing service interruption
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 14:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 03:25 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 02:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 14:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 03:09 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 14:50 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 02:51 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 14:41 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 02:35 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 02:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 06, 2025 - 13:55 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 21:11 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 13:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 05:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 00:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 04, 2025 - 20:29 UTC
Investigating - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Dec 04, 2025 - 18:58 UTC
Core Endpoint Protection software maintenance scheduled beginning on 9 December 2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 17:00 UTC
Scheduled - Core Endpoint Protection will be undergoing software maintenance beginning 9 December 2025, at 17:00 UTC and ending on 18 December 2025, at 22:00 UTC.

During this window, the endpoint agent system will update the WREDRS module to version 1.3.0.6. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts:

Tracking Number: C2231345
Dec 9, 2025 17:00 - Dec 18, 2025 22:00 UTC
Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 05, 2025 - 20:07 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 02, 2025 - 20:41 UTC
Identified - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 01, 2025 - 19:45 UTC

About This Site

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
B2B Connect Operational
Carbonite® Backup for Microsoft 365 Portal Operational
Cloud Fax services APAC Degraded Performance
Desktop Messaging BMS Degraded Performance
XM SendSecure Operational
Cloud Fax services Europe Degraded Performance
Desktop Messaging BMS Degraded Performance
Fax Cloud Connect Degraded Performance
Fax2Mail Degraded Performance
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Cloud Fax services North America Degraded Performance
Desktop Messaging BMS Degraded Performance
Fax Cloud Connect Degraded Performance
Fax Cloud Connect - Ashburn Operational
Fax2Mail Degraded Performance
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Core Australia Operational
Core Capture Operational
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Core Collaboration for Engineering Operational
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Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
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Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture (capture.ot2.opentext.com) Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Collaboration for Engineering (xchange.us.opentext.com) Operational
Core Communications Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management (coredam.us.opentext.com) Operational
Core for Capital Projects Operational
Core Journey (journey.us.opentext.com) Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Eventing Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational
Core Collaboration Access Operational
Core EDR/MDR Operational
Core Endpoint Backup Operational
Core Endpoint Backup Blue Vault Operational
Core Endpoint Backup Protect Vault Operational
Core Endpoint Backup Red-APAC Vault Operational
Core Endpoint Backup Red-AU Vault Operational
Core Endpoint Backup Red-CA Vault Operational
Core Endpoint Backup Red-EMEA Vault Operational
Core Endpoint Backup Red-FR Vault Operational
Core Endpoint Backup Red-IN Vault Operational
Core Endpoint Backup Red-US Vault Operational
Core Endpoint Backup Red-US2 Vault Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
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Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
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Core Signature Standalone - EU Operational
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Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
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MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Recover Operational
Replication - North America Operational
SecureMail Cloud Operational
Enterprise Cloud Operational
OEM Cloud Operational
Standard Cloud Operational
Server Backup Operational
Server Backup Canada Operational
Server Backup EU Operational
Server Backup UK Operational
Server Backup US East Operational
Server Backup US West Operational
Supplier Connection Operational
Supplier Portal Operational
Threat Intelligence (BrightCloud) Operational
Webroot by OpenText™ Under Maintenance
Core DNS Protection Operational
Core Endpoint Protection Under Maintenance
Core Security Awareness Training (WSAT) Operational
Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 15 December 2025 Dec 15, 2025 13:00-20:00 UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 15 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226477
Posted on Nov 20, 2025 - 16:55 UTC

Software Maintenance scheduled for 16 December 2025 Dec 16, 2025 19:00-23:00 UTC

Core Endpoint Backup Red-IN Vault will be undergoing software maintenance on 16 December 2025 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2235049
Posted on Dec 08, 2025 - 20:25 UTC

IM3817814 Dec 17, 2025 01:00-03:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2025 - 09:23 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 17 December 2025 Dec 17, 2025 13:00-20:00 UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 17 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226484
Posted on Nov 20, 2025 - 16:50 UTC

Software Maintenance scheduled for 17 December 2025 Dec 17, 2025 19:00-23:00 UTC

Core Endpoint Backup Red-AU Vault will be undergoing software maintenance on 17 December 2025 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2235050
Posted on Dec 08, 2025 - 20:30 UTC

IM3791857 - Certificate Renewal Dec 18, 2025 15:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 20:17 UTC

Software Maintenance scheduled for 18 December 2025 Dec 18, 2025 19:00-23:00 UTC

Core Endpoint Backup Red-FR Vault will be undergoing software maintenance on 18 December 2025 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2235051
Posted on Dec 08, 2025 - 20:35 UTC

IM3815506 and C2232912 Dec 29, 2025 20:00-22:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 15:06 UTC

IM3815513 and C2235103 Jan 6, 2026 01:00-05:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 14:26 UTC

C2232524 - System maintenance Jan 10, 2026 01:00 - Jan 11, 2026 01:00 UTC

Services Affected:
• OpenText Lens for DXP
• OpenText Liaison DXP

*Note: Service oriented integration and value-added services (SOI/VAS) for Liaison will also be affected.

Impact: Service will be unavailable during this timeframe.
Posted on Dec 12, 2025 - 16:03 UTC

C2223970 - Hardware Maintenance Jan 10, 2026 11:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 11, 2025 - 07:27 UTC

C2202045 - Rescheduled Managed Services maintenance Jan 11, 2026 03:00-07:00 UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Dec 09, 2025 - 21:06 UTC

IM3791903 Jan 11, 2026 17:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 11, 2025 - 09:03 UTC

IM3830370 - Certificate Renewal Feb 4, 2026 01:00-04:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 20:18 UTC
Dec 14, 2025

Unresolved incident: C2232224 - Software maintenance.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Core Capture North America was unavailable
Resolved - Core Capture (capture.ot2.opentext.com) was unavailable. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 18:38 UTC
Monitoring - Core Capture (capture.ot2.opentext.com) was unavailable. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 17:32 UTC
Update - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3836313
Dec 12, 15:30 UTC
Update - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 14:30 UTC
Update - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 13:30 UTC
Investigating - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 12:30 UTC
Server Backup US West (Chandler) System Maintenance scheduled for 11 December 2025
Completed - The scheduled maintenance has been completed.
Dec 12, 14:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 UTC
Scheduled - Server Backup US West (Chandler) will be undergoing system maintenance on 11 December 2025 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233913
Dec 4, 20:20 UTC
C2232150 - System maintenance
Completed - The scheduled maintenance has been completed.
Dec 12, 14:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 UTC
Scheduled - Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Nov 27, 19:02 UTC
Dec 11, 2025
IM3791874 and C2225421
Completed - The scheduled maintenance has been completed.
Dec 11, 19:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 11, 16:25 UTC
Server Backup US East (Ashburn) System Maintenance scheduled for 10 December 2025
Completed - The scheduled maintenance has been completed.
Dec 11, 08:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 12:00 UTC
Scheduled - Server Backup US East (Ashburn) will be undergoing system maintenance on 10 December 2025 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233912
Dec 4, 20:15 UTC
Dec 10, 2025
Dec 9, 2025
Server Backup US East (Boyers) System Maintenance scheduled for 9 December 2025
Completed - The scheduled maintenance has been completed.
Dec 9, 20:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:00 UTC
Scheduled - Server Backup US East (Boyers) will be undergoing system maintenance on 9 December 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233911
Dec 4, 20:10 UTC
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 9 December 2025
Completed - The scheduled maintenance has been completed.
Dec 9, 19:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:00 UTC
Scheduled - Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 9 December 2025 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233908
Dec 4, 19:55 UTC
Dec 8, 2025
Server Backup Canada (Mississauga) System Maintenance scheduled for 8 December 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 20:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 12:00 UTC
Scheduled - Server Backup Canada (Mississauga) will be undergoing system maintenance on 8 December 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233905
Dec 4, 19:50 UTC
Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 8 December 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 20:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 16:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will be undergoing software maintenance on 8 December 2025 from 16:00 to 20:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226451
Nov 20, 16:45 UTC
Zix - ETP Delivery issues to subset of UK customers to Microsoft 365
Resolved - We are to actively monitor and confirm the routing actions have restored mail flow back to full functionality since 12/6. We are continuing to work with Microsoft on the issue as well to confirm the root cause of the deferrals that occurred but are leaving our current routing actions in place until we confirm no further issues can occur.

With the re-routes occurring, please ensure customers are utilizing both our primary and secondary MX records in their DNS for mail flow.
Dec 8, 17:49 UTC
Update - We are continued to monitor as we have re-routed traffic as a workaround and continue to leave the routing in place for email delivery.
Dec 8, 13:07 UTC
Monitoring - Our team is working on re-routing traffic to help aid with delivery. It appears that Microsoft is deferring the messages from our delivery server and we are working on getting in contact with Microsoft as well.
Dec 6, 18:32 UTC
Investigating - We are currently investigating an issue in which a subset of customer that are hosted on 365 are experiencing delays to their tenant. We will update once we have further details.
Dec 6, 13:31 UTC
C2223984 - Network maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 15:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 04:00 UTC
Scheduled - Services Affected:
• OpenText Liaison Webspan (Boeing Single-Tenant)
• OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable for 30 minutes at the beginning of the maintenance window.
Nov 6, 05:02 UTC
Rescheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Maintenance rescheduled for 7 December 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 15:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 12:00 UTC
Scheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland maintenance originally scheduled for 9 November 2025, has been rescheduled to 7 December 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220797
Nov 11, 15:52 UTC
Dec 7, 2025
IM3803808 and C2226527
Completed - The scheduled maintenance has been completed.
Dec 7, 02:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 13, 19:02 UTC
Dec 6, 2025
Core US Database Maintenance scheduled for December 6, 2025
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 00:51 UTC
Scheduled - We will be undergoing some database maintenance activities. Users will experience brief interruptions and degradation of services during this time
Nov 22, 00:50 UTC
Dec 5, 2025

Unresolved incident: Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP.

Dec 4, 2025
Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance
Resolved - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 19:41 UTC
Update - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 19:00 UTC
Monitoring - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 18:58 UTC
Update - The teams are actively investigating the performance issues. A node in the cluster has been restarted, and the investigation is ongoing to pinpoint the root cause of the slowness.
Dec 4, 17:54 UTC
Investigating - Opentext monitoring has alerted for Core Archive system slow down starting at 13:47 UTC, the teams have been assembled and are investigating the slow down.
Currently the systems performance is degraded.
Dec 4, 14:48 UTC
Dec 3, 2025

No incidents reported.

Dec 2, 2025
Dec 1, 2025
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation
Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 12:20 UTC
Update - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 11:19 UTC
Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. OpenText teams have identified a reoccurrence of the issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 10:19 UTC
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation
Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 09:18 UTC
Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 08:25 UTC
Nov 30, 2025
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation
Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved; however, teams will continue monitoring. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:48 UTC
Update - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:23 UTC
Identified - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:20 UTC
Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing a service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 19:20 UTC
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