OpenText
Cloud Fax services may be experiencing service interruption
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 16, 2026 - 16:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 14, 2026 - 16:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 14 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 12, 2026 - 16:01 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 12 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 09, 2026 - 16:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 9 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 07, 2026 - 16:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 7 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 05, 2026 - 17:08 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 5 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 02, 2026 - 16:16 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 2 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 31, 2025 - 16:44 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 31 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 29, 2025 - 16:03 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 29 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 26, 2025 - 16:11 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 24, 2025 - 18:21 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 24 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 23, 2025 - 16:02 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 22, 2025 - 16:10 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 22 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 19, 2025 - 17:51 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 18, 2025 - 16:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 17, 2025 - 16:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 16, 2025 - 16:02 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 15, 2025 - 14:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 14:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 03:25 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 02:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 14:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 03:09 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 14:50 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 02:51 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 14:41 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 02:35 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 02:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 06, 2025 - 13:55 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 21:11 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 13:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 05:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 00:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 04, 2025 - 20:29 UTC
Investigating - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Dec 04, 2025 - 18:58 UTC
Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The Dev Teams have completed a resolution to the issue. The fix should be implemented 18 Jan 2026 during our maintenance window.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Jan 05, 2026 - 22:07 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The Dev Teams have completed a resolution to the issue. The fix should be implemented after the year-end change freeze is lifted and change notifications sent.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 29, 2025 - 17:34 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have worked to resolve the issue as quickly as possible. The fix should be implemented after the year-end change freeze is lifted.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 15, 2025 - 13:48 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 05, 2025 - 20:07 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 02, 2025 - 20:41 UTC
Identified - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 01, 2025 - 19:45 UTC

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Cloud Fax services APAC Degraded Performance
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Fax Cloud Connect Degraded Performance
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Core Endpoint Backup Red-UK Vault Operational
Core Endpoint Backup Red-US Vault Operational
Core Endpoint Backup Red-US2 Vault Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Recover Operational
Replication - North America Operational
SecureMail Cloud Operational
Enterprise Cloud Operational
OEM Cloud Operational
Standard Cloud Operational
Server Backup Operational
Server Backup Canada Operational
Server Backup EU Operational
Server Backup UK Operational
Server Backup US East Operational
Server Backup US West Operational
Supplier Connection Operational
Supplier Portal Operational
Threat Intelligence (BrightCloud) Operational
Webroot by OpenText™ Operational
Core DNS Protection Operational
Core Endpoint Protection Operational
Core Security Awareness Training (WSAT) Operational
Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

C2225725 - Network maintenance Jan 17, 2026 20:00 - Jan 18, 2026 04:00 UTC

Services Affected:

• OpenText Lens for ANI
• OpenText Liaison ANI


Impact: Intermittent service interruptions that could last up to 60 seconds are expected to occur throughout this timeframe.
Posted on Dec 15, 2025 - 08:51 UTC

Alloy North America Network Maintenance Scheduled for 18 January 2026 Jan 18, 2026 03:00-07:00 UTC

Alloy North America will be undergoing network maintenance on 18 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236390
Posted on Dec 18, 2025 - 07:02 UTC

C2238274 Software Maintenance Jan 18, 2026 03:00-09:00 UTC

Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Posted on Dec 31, 2025 - 20:15 UTC

C2236390 - Managed Services Maintenance Jan 18, 2026 03:00-07:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 18, 2025 - 07:29 UTC

Desktop Messaging BMS Network Maintenance scheduled for 18 January 2026 Jan 18, 2026 04:00-09:00 UTC

Desktop Messaging BMS will be undergoing network maintenance on 18 January 2026 from 04:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the dates specified above, it may be rescheduled to one of the following dates: 25 January 2026 or 8 February 2026

Tracking Number: C2226743
Posted on Dec 18, 2025 - 19:01 UTC

C2226743 - Network maintenance Jan 18, 2026 04:00-09:00 UTC

Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText ICC – EDIINT
• OpenText ICC (EMEA)
• OpenText ICC (NA)
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Dec 18, 2025 - 19:01 UTC

C2226744 - System maintenance Jan 18, 2026 07:00-19:00 UTC

Services Affected: OpenText Liaison ANI

Impact: Service will be unavailable during this timeframe.
Posted on Dec 15, 2025 - 08:03 UTC

Core Endpoint Backup Blue Vault Maintenance scheduled for 20 January 2026 Jan 20, 2026 23:00 - Jan 21, 2026 03:00 UTC

Core Endpoint Backup Blue Vault will be undergoing planned upgrade maintenance on 20 January 2026 from 23:00 to 21 January 2026 at 03:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2242852
Posted on Jan 14, 2026 - 18:13 UTC

IOT/IDM Messaging Automotive Performance Testing scheduled for 21 January 2026 Jan 21, 2026 11:00-15:00 UTC

IOT/IDM Messaging Automotive will be undergoing Performance Testing on 21 January 2026 from 11:00 to 15:00 UTC. We do not anticipate any outage or degraded service to the production environment. If there are any network issues during the testing, the testing will stop immediately.

Tracking Number: C2244338
Posted on Jan 16, 2026 - 14:11 UTC

MailStore Cloud Software Maintenance scheduled for 21 January 2026 Jan 21, 2026 15:00-19:00 UTC

MailStore Cloud will be undergoing software maintenance on 21 January 2026 from 15:00 to 19:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2240486
Posted on Jan 06, 2026 - 14:40 UTC

Core Endpoint Backup Red-US Vault Maintenance scheduled for 21 January 2026 Jan 21, 2026 23:00 - Jan 22, 2026 03:00 UTC

Core Endpoint Backup Red-US Vault will be undergoing planned upgrade maintenance on 21 January 2026 from 23:00 to 22 January 2026 at 03:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2242853
Posted on Jan 14, 2026 - 18:13 UTC

Zix Customer Portal Interface - Customer Portal System Maintenance scheduled for 23 January 2026 Jan 23, 2026 04:00-06:00 UTC

Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 23 January 2026 from 04:00 to 06:00 UTC. Service may experience periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.

Tracking Number: C2241450
Posted on Jan 08, 2026 - 15:40 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 January 2026 Jan 24, 2026 14:00 - Jan 25, 2026 02:00 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing system maintenance on 24 January 2026, from 14:00 to 25 January 2026, 02:00 UTC. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2237686
Posted on Dec 23, 2025 - 08:54 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 25 January 2026 Jan 25, 2026 03:00-06:00 UTC

Desktop Messaging BMS will be undergoing hardware maintenance on 25 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236448
Posted on Dec 26, 2025 - 08:13 UTC

C2236448 - Hardware maintenance Jan 25, 2026 03:00-07:00 UTC

Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)


Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Dec 26, 2025 - 08:10 UTC

C2210283 - Managed Services Maintenance Jan 25, 2026 03:00-07:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 19, 2025 - 05:10 UTC

Network Maintenance scheduled for 25 January 2026 Jan 25, 2026 03:00-05:00 UTC

On 25 January 2026 from 3:00 UTC to 5:00 UTC a network maintenance has been scheduled that will affect these services:

- Cloud Fax Services North America
- Core Messaging North America

Service will be unavailable from 3:30 UTC to 4:00 UTC.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 8 February 2026. An updated post will be made if the backup date is required.

Tracking Number: C2230360
Posted on Dec 24, 2025 - 14:15 UTC

C2230360 - Network Maintenance Jan 25, 2026 03:00-05:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 24, 2025 - 14:16 UTC

Alloy North America Network Maintenance scheduled for 25 January 2026 Jan 25, 2026 03:00-11:00 UTC

Alloy North America will be undergoing network maintenance on 25 January 2026 from 03:00 to 11:00 UTC. Intermittent service interruptions are expected to occur during the first 4 hours of this timeframe.

Tracking Number: C2238273
Posted on Dec 23, 2025 - 01:54 UTC

C2238273 - Network Maintenance Jan 25, 2026 03:00-11:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 23, 2025 - 01:55 UTC

C2235903 - Software maintenance Jan 25, 2026 04:00-08:00 UTC

Services Affected:
• Interconnect Traffic
• OpenText ICC (EMEA)
• OpenText ICC (NA)
• OpenText ICC - EDIINT
• OpenText ICC - Translation Services

Impact: Service will be unavailable during this timeframe.
Posted on Dec 23, 2025 - 11:01 UTC

IM3838832 C2240425 - Certificate Renewal Jan 27, 2026 00:00-01:00 UTC

Services affected: OpenText CSP (EMEA) - Production

Impact: After 27 January 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Jan 16, 2026 - 17:16 UTC

Core Endpoint Protection Software Maintenance scheduled for 27 January 2026 Jan 27, 2026 17:00 - Feb 5, 2026 22:00 UTC

Core Endpoint Protection will be undergoing software maintenance from 27 January 2026, at 17:00 UTC to 5 February 2026, at 22:00 UTC.

During this window, the endpoint agent system will update the WRYES module to version 1.4.0.4. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts.

Tracking Number: C2244053
Posted on Jan 15, 2026 - 20:00 UTC

CORESHARE CA Release deployment- 26.1.1 Jan 28, 2026 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:52 UTC

Core Fax - Australia and XM SendSecure Australia Network Maintenance scheduled for 28 January 2026 Jan 28, 2026 13:00-17:00 UTC

Core Fax - Australia and XM SendSecure Australia will be undergoing network maintenance on 28 January 2026 from 13:00 to 17:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240588
Posted on Jan 13, 2026 - 14:26 UTC

CORESHARE AU Release deployment- 26.1.1 Jan 28, 2026 15:00-17:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 23, 2025 - 05:02 UTC

Core Fax - Europe and XM SendSecure Europe Network Maintenance scheduled for 28 January 2026 Jan 28, 2026 19:00-23:00 UTC

Core Fax - Europe and XM SendSecure Europe will be undergoing network maintenance on 28 January 2026 from 19:00 to 23:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240593
Posted on Jan 13, 2026 - 14:30 UTC

Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 29 January 2026 Jan 29, 2026 01:00-05:00 UTC

Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 29 January 2026 from 01:00 to 05:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240604
Posted on Jan 13, 2026 - 14:45 UTC

Core Fax - United States and XM SendSecure United States Network Maintenance scheduled for 29 January 2026 Jan 29, 2026 01:00-05:00 UTC

Core Fax - United States and XM SendSecure United States will be undergoing network maintenance on 29 January 2026 from 01:00 to 05:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240601
Posted on Jan 13, 2026 - 14:40 UTC

CORESHARE NA Release deployment- 26.1.1 Jan 29, 2026 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:57 UTC

CORESHARE EU Release deployment- 26.1.1 Jan 29, 2026 21:00-23:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:56 UTC

C2236457 - Hardware Maintenance Feb 1, 2026 03:00-07:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 23, 2025 - 02:06 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 1 February 2026 Feb 1, 2026 03:00-07:00 UTC

Cloud Fax services will be undergoing hardware maintenance on 1 February 2026 from 03:00 to 07:00 UTC. While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.

Tracking Number: C2236457
Posted on Dec 23, 2025 - 01:06 UTC

IM3831043 - SSL/TLS, Signing & Encryption certificate renewal Feb 1, 2026 04:00-06:00 UTC

Services affected:
OpenText Shared Message Gateway RosettaNet - Production

Impact: After 1 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Shared Message Gateway RosettaNet service via ronet-prod.ms.gxs.com if the new certificate is not installed according to your local network/application processes.
Posted on Jan 02, 2026 - 09:20 UTC

IM3830370 - Certificate Renewal Feb 4, 2026 01:00-04:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 20:18 UTC

System Maintenance scheduled for 8 February 2026 Feb 8, 2026 01:00-13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 09, 2026 - 14:44 UTC
Scheduled - On 8 February 2026 from 01:00 to 13:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Service will be degraded during this timeframe.

Customers capable of being failed over to out alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2240546
Jan 09, 2026 - 11:43 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

The managed services maintenance originally scheduled for 19 October 2025 from 02:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202245
Posted on Dec 19, 2025 - 03:06 UTC

C2236465 - Hardware Maintenance Feb 8, 2026 03:00-07:00 UTC

Services Affected:
• OpenText CSP (NA)
• OpenText ICC
• OpenText Trading Grid (NA)
• OpenText Trading Grid - Orchestration NA
• OpenText Trading Grid Insights (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid using Translation Service (BIZTrans NA)
• OpenText Trading Grid using Translation Service (TLE NA)

Impact: Intermittent service interruptions may occur throughout this timeframe.
Posted on Jan 09, 2026 - 16:00 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026

Desktop Messaging BMS will be undergoing hardware maintenance on 8 February 2026 from 03:00 to 07:00 UTC. Intermittent service interruptions may occur throughout this timeframe.

Tracking Number: C2236465
Posted on Jan 09, 2026 - 15:58 UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-11:00 UTC

Desktop Messaging BMS will undergo a network maintenance on 8 February 2026, from 03:00 to 11:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance cannot be performed on the specified date above, it may be rescheduled for 8 March 2026. An updated post will be made if the backup date is required.

Tracking Number: C2205539
Posted on Jan 09, 2026 - 16:16 UTC

C2205539 - Network maintenance Feb 8, 2026 03:00-11:00 UTC

Services Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText ICC
- OpenText ICC - EDIINT
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (NA)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jan 09, 2026 - 16:17 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

The managed services maintenance originally scheduled for 19 October 2025 from 2:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202259
Posted on Dec 19, 2025 - 03:09 UTC

IM3830405 Feb 8, 2026 04:00-06:00 UTC

Services affected:
OpenText Trading Grid Messaging Service (TGMS) Biz - Production
AS2 URL: https://bizlinkp10.tgms.gxs.com/ipnet/as2
Transaction Mailbox: https://bizlinkp10.tgms.gxs.com /imailweb/entry

Note: If you do not use a secure connection to bizlinkp10.tgms.gxs.com, no action is required.

THIS DOES NOT APPLY TO THE SIGNING/ENCRYPTION CERTIFICATE.

Expiring Certificate Information:
Certificate Name: bizlinkp10.tgms.gxs.com
Expiration Date: 15 February 2026
Serial Number: 38C9DD62B1D5B8888E4835EAFB0E8FE6
Thumbprint: 57b6bffe34846dd313d9ef6433e8d28d222f8c4a

*Please verify certificate serial numbers before making any changes. If you do not use the above certificate, no action is necessary.


Impact: After 8 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) Biz via bizlinkp10.tgms.gxs.com if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted.

Tracking number(s): IM3830405
Posted on Jan 08, 2026 - 10:21 UTC

IM3830453 and C2243761 - Certificate Renewal Feb 10, 2026 13:00-17:00 UTC

Services affected: OpenText Trading Grid Messaging Services (TGMS) Shared Message Gateway (SMG) FTPS - Pre-Production

Impact: After 10 February 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS SMG FTPS via ftps.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team
Posted on Jan 16, 2026 - 15:08 UTC

C2243459 - System maintenance Feb 14, 2026 11:00-22:00 UTC

Services Impacted:
• Core Messaging Data Sovereignty
• OpenText Fax2Mail (EMEA)
• OpenText Production Messaging (EMEA)

Impact: Service will be unavailable during this timeframe.
Posted on Jan 15, 2026 - 18:01 UTC

IM3830474 C2243987 – Certificate Renewal Feb 15, 2026 03:00-07:00 UTC

Services affected: OpenText Trading Grid Messaging Services (TGMS) Shared Message Gateway (SMG) FTPS - Production

Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Jan 15, 2026 - 21:24 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 15 February 2026 Feb 15, 2026 03:00-07:00 UTC

Update - Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

- Desktop Messaging BMS

Tracking Number: C2236468
Jan 15, 2026 - 06:26 UTC
Scheduled - Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

- Desktop Messaging BMS

Tracking Number: C2236468
Jan 15, 2026 - 06:25 UTC

C2236468 - Hardware Maintenance Feb 15, 2026 03:00-07:00 UTC

Services affected:

• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Impact: Service will be degraded during this timeframe.
Posted on Jan 15, 2026 - 23:06 UTC

IM3848342 C2243625 - Certificate renewal Feb 15, 2026 13:00-17:00 UTC

Services affected: OpenText Fax2Mail - Production

Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Fax2Mail via mail.fax2mail.com and sxf2mmailins.fax2mail.com if the new certificate is not installed according to your local network/application processes.
Posted on Jan 16, 2026 - 20:04 UTC

C1975176 - Network Maintenance Mar 8, 2026 03:00-11:00 UTC

Update - The network maintenance originally scheduled for 8 February 2026 from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required.

Tracking Number: C1975176
Jan 13, 2026 - 11:53 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 23:18 UTC
Jan 16, 2026
Core Endpoint Backup Red-APAC Vault Maintenance scheduled for 15 January 2026
Completed - The scheduled maintenance has been completed.
Jan 16, 14:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:00 UTC
Scheduled - Core Endpoint Backup Red-APAC Vault will be undergoing planned upgrade maintenance on 15 January 2026 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2240573
Jan 5, 20:40 UTC
Jan 15, 2026
Core Endpoint Backup Red-US2 Vault Maintenance scheduled for 14 January 2026
Completed - The scheduled maintenance has been completed.
Jan 15, 13:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 UTC
Scheduled - Core Endpoint Backup Red-US2 Vault will be undergoing planned upgrade maintenance on 14 January 2026 from 23:00 to 15 January 2026 at 03:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2240572
Jan 5, 20:35 UTC
Jan 14, 2026
Core Endpoint Backup Protect Vault Maintenance scheduled for 13 January 2026
Completed - The scheduled maintenance has been completed.
Jan 14, 17:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 UTC
Scheduled - Core Endpoint Backup Protect Vault will be undergoing planned upgrade maintenance on 13 January 2026 from 23:00 to 14 January 2026 at 03:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2240571
Jan 5, 20:30 UTC
Threat Intelligence (BrightCloud) Software Maintenance scheduled for 14 January 2026
Completed - The scheduled maintenance has been completed.
Jan 14, 17:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will undergo software maintenance on 14 January 2026, from 09:00 to 15:00 UTC in the Oregon, Virginia, and Frankfurt regions. No service impact is anticipated during this time.

Tracking Number: C2238237
Dec 29, 14:17 UTC
Core Fax North America was experiencing degradation in service
Resolved - Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3851319
Jan 14, 01:41 UTC
Update - Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3851319
Jan 14, 01:40 UTC
Update - Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. We appreciate your patience.

Tracking Number: IM3851319
Jan 13, 23:37 UTC
Update - Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3851319
Jan 13, 22:51 UTC
Update - Core Fax North America only is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3851319
Jan 13, 22:34 UTC
Investigating - Core Fax Canada and North America are experiencing degradation in service. Backlogs exists. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3851319
Jan 13, 22:33 UTC
Jan 13, 2026
IOT/IDM Messaging Automotive Performance Testing scheduled for 13 January 2026
Completed - The scheduled maintenance has been completed.
Jan 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 11:00 UTC
Scheduled - IOT/IDM Messaging Automotive will be undergoing Performance Testing on 13 January 2026 from 11:00 to 15:00 UTC. We do not anticipate any outage or degraded service to the production environment. If there are any network issues during the testing, the testing will stop immediately.

Tracking Number: C2240954
Jan 6, 20:51 UTC
Jan 12, 2026
Zix Encryption Services - Email Message Privacy (EMP) - Unable to Compose for some US domains
Resolved - Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3849179
Jan 12, 23:52 UTC
Monitoring - Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3849179
Jan 12, 16:26 UTC
Update - (Updated Tracking Number) Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3849179
Jan 12, 14:53 UTC
Investigating - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number:
Jan 12, 14:53 UTC
Threat Intelligence (BrightCloud) Software Maintenance scheduled for 12 January 2026
Completed - The scheduled maintenance has been completed.
Jan 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 13:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will undergo software maintenance on 12 January 2026, from 13:00 to 19:00 UTC in the Tokyo, Mumbai, and Ireland regions. No service impact is anticipated during this time.

Tracking Number: C2238208
Dec 29, 14:02 UTC
Zix Encryption Services - Email Message Privacy (EMP) - Australian Users having issues composing
Resolved - Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with Australian users having issues composing secure messages.

The issue is now resolved.

We appreciate your patience.


Tracking Number: IM3846958
Jan 12, 15:01 UTC
Update - Zix Encryption Services - Email Message Privacy (EMP) is still experiencing an issue with Australian users having issues composing secure messages.

Teams have assembled and are working to resolve the issue.

We appreciate your patience.


Tracking Number: IM3846958
Jan 8, 17:55 UTC
Investigating - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with Australian users having issues composing secure messages.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.


Tracking Number: IM3846958
Jan 6, 16:04 UTC
Zix - Hosted Exchange - Mail Delays reported for a subset of EMEA mailboxes
Resolved - Search functionality remains showing operational within the HEX environment. We are continuing to monitor and troubleshooting with the reported users.
Tracking Number: IM3848971
Jan 12, 13:07 UTC
Monitoring - Search functionality is currently appearing to operate as expected within the HEX environment. We are continuing to monitor and troubleshooting with the reported users.

Tracking Number: IM3848971
Jan 9, 17:55 UTC
Investigating - Some EMEA mailboxes in our Hosted Exchange environment are reporting mail search delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Ticket Tracking Number: IM3848971
Jan 9, 16:05 UTC
C2202045 - Rescheduled Managed Services maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 UTC
Scheduled - Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Dec 9, 21:06 UTC
Jan 11, 2026
IM3791903
Completed - The scheduled maintenance has been completed.
Jan 11, 17:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 17:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 11, 09:03 UTC
C2204720 - Rescheduled - Managed Services Maintenance scheduled for 11 January 2026
Completed - The scheduled maintenance has been completed.
Jan 11, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:01 UTC
Scheduled - The managed services maintenance originally scheduled for 9 November 2025 from 03:00 to 07:00 UTC has been rescheduled to 11 January 2026 from 03:00 to 07:00 UTC. Service will be degraded for the first 1 hour of the maintenance window.

Tracking Number: C2204720
Dec 18, 07:28 UTC
C2204724 - Rescheduled Managed Services maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 UTC
Scheduled - Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Dec 23, 19:50 UTC
Jan 10, 2026
C2223970 - Hardware Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 19:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 11:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 11, 07:27 UTC
C2232524 - System maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 17:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 UTC
Scheduled - Services Affected:
• OpenText Lens for DXP
• OpenText Liaison DXP

*Note: Service oriented integration and value-added services (SOI/VAS) for Liaison will also be affected.

Impact: Service will be unavailable during this timeframe.
Dec 12, 16:03 UTC
Jan 9, 2026
Core Endpoint Backup Red-EMEA Vault Maintenance scheduled for 8 January 2026
Completed - The scheduled maintenance has been completed.
Jan 9, 17:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 19:00 UTC
Scheduled - Core Endpoint Backup Red-EMEA Vault will be undergoing planned upgrade maintenance on 8 January 2026 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2239910
Jan 5, 17:20 UTC
Jan 8, 2026
Core Endpoint Backup Red-UK Vault Maintenance scheduled for 7 January 2026
Completed - The scheduled maintenance has been completed.
Jan 8, 06:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 19:00 UTC
Scheduled - Core Endpoint Backup Red-UK Vault will be undergoing planned upgrade maintenance on 7 January 2026 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2239909
Jan 5, 17:10 UTC
Jan 7, 2026
Zix Encryption Services - Email Message Privacy (EMP) - Issues with web portals
Resolved - Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the web portals. We are getting reports multiple users were receiving "Something went wrong." error notifications. Service has been restored and is now being validated.

The issue is now resolved.

We appreciate your patience.


Tracking Number: IM3846313
Jan 7, 20:54 UTC
Monitoring - Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the web portals. We are getting reports multiple users were receiving "Something went wrong." error notifications. Service has been restored and is now being validated.

We appreciate your patience.


Tracking Number: IM3846313
Jan 7, 14:37 UTC
Update - Zix Encryption Services - Email Message Privacy (EMP) is still experiencing issues with the web portals. We are getting reports that multiple users are receiving "Something went wrong." error notifications.

Teams are working to resolve the issue as quickly as possible.

We appreciate your patience.

Tracking Number: IM3846313
Jan 6, 15:14 UTC
Identified - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with the web portals. We are getting reports that multiple users are receiving "Something went wrong." error notifications.

Teams have assembled and are working to resolve the issue as quickly as possible.

We appreciate your patience.

Tracking Number: IM3846313
Jan 5, 22:06 UTC
Investigating - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with the web portals. We are getting reports that multiple users are receiving "Something went wrong." error notifications.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3846313
Jan 5, 16:31 UTC
Zix - Hosted Exchange (HEX) - OWA/Outlook Desktop Error
Resolved - This incident has been resolved.
Jan 7, 14:43 UTC
Monitoring - HEX experienced an issue with some mailboxes unable to connect to OWA or Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3847600
Jan 7, 14:28 UTC
Investigating - HEX is currently experiencing an issue with some mailboxes unable to connect to OWA or Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3847600
Jan 7, 14:15 UTC
Core Endpoint Backup Red-CA Vault Maintenance scheduled for 6 January 2026
Completed - The scheduled maintenance has been completed.
Jan 7, 14:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 23:00 UTC
Scheduled - Core Endpoint Backup Red-CA Vault will be undergoing planned upgrade maintenance on 6 January 2026 from 23:00 to 7 January 2026 at 03:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2239908
Jan 5, 17:00 UTC
Core North America was experiencing intermittent loading issues
Resolved - Core North America was experiencing intermittent loading issues. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3847187
Jan 7, 00:08 UTC
Monitoring - Core North America was experiencing intermittent loading issues. The service is now restored. We appreciate your patience.

Tracking Number: IM3847187
Jan 6, 23:50 UTC
Investigating - We have received alerts indicating intermittent loading issues with the Core US application. The teams are engaged and currently investigating actively.

Ref: IM3847187
Jan 6, 22:47 UTC
Jan 6, 2026
IM3815513 and C2235103 - SSL/TLS Certificate Renewal
Completed - The scheduled maintenance has been completed.
Jan 6, 07:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 16:27 UTC
Scheduled - Services affected: OpenText Desktop Messaging BMS - Production

Impact: After 6 January 2026, customers and their trading partners may be unable to securely connect to production Desktop Messaging BMS if the new certificate is not installed according to your local network/application processes.
Dec 10, 14:26 UTC
Jan 5, 2026
Threat Intelligence (BrightCloud) Software Maintenance scheduled for 5 January 2026
Completed - The scheduled maintenance has been completed.
Jan 5, 22:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 13:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will undergo software maintenance on 5 January 2026, from 13:00 to 17:00 UTC in the Sydney region. No service impact is anticipated during this time.

Tracking Number: C2238180
Dec 29, 14:09 UTC
Core Europe and Core Signature Europe were unavailable
Resolved - The following services were unavailable. The issue is now resolved. We appreciate your patience.

- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core for Capital Projects
- Core Journey
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API
- Core Signature add-on for Core Share - EU
- Core Signature Standalone - EU
- Core Signature add-on for Content Suite Platform/xECM EU

Tracking Number: IM3846153
Jan 5, 12:50 UTC
Monitoring - The following services were unavailable. Service has been restored and is now being validated. We appreciate your patience.

- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core for Capital Projects
- Core Journey
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API
- Core Signature add-on for Core Share - EU
- Core Signature Standalone - EU
- Core Signature add-on for Content Suite Platform/xECM EU

Tracking Number: IM3846153
Jan 5, 12:15 UTC
Investigating - The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core for Capital Projects
- Core Journey
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API
- Core Signature add-on for Core Share - EU
- Core Signature Standalone - EU
- Core Signature add-on for Content Suite Platform/xECM EU

Tracking Number: IM3846153
Jan 5, 11:21 UTC
Jan 4, 2026

No incidents reported.

Jan 3, 2026
Providerlink Application was experiencing intermittent errors.
Resolved - ProviderLink has been restored, and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3845293
Jan 3, 02:26 UTC
Update - ProviderLink has been restored and monitoring is in progress. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3845293
Jan 3, 01:45 UTC
Update - ProviderLink have performed a cluster restart and will have an impact on service/application at 23:00 GMT. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3845293
Jan 3, 00:00 UTC
Update - ProviderLink will be performing a cluster restart and will have an impact on service/application at 23:00 GMT. We appreciate your patience.

Tracking Number: IM3845293
Jan 2, 22:52 UTC
Update - ProviderLink will be performing a cluster restart and will have an impact on service/application at 23:00 GMT. We appreciate your patience.

Tracking Number: IM3845293
Jan 2, 22:04 UTC
Update - ProviderLink experienced intermittent errors. Service has been restored and is being validated. We appreciate your patience.

Tracking Number: IM3845293
Jan 2, 21:01 UTC
Monitoring - ProviderLink emergency maintenance has been extended. Service has been restored and is being validated. We appreciate your patience.

Tracking Number: IM3845293
Jan 2, 20:08 UTC
Investigating - ProviderLink will be undergoing emergency maintenance on January 2 2026 from 19:00 to 19:30 UTC. ProviderLink will be unavailable during this timeframe."

Tracking Number: IM3845293
Jan 2, 19:03 UTC
Monitoring - The cluster restart has been completed as of 15:50 GMT and the application should be online now. The issue has been resolved and the team continues to monitor the health of the application.

Incident# IM3845293.
Jan 2, 15:56 UTC
Update - The team is continuing to perform a cluster restart, and it will impact the application access and availability for next 20 minutes.

Incident# IM3845293.
Jan 2, 15:36 UTC
Update - Due to errors across the cluster, the team is performing a cluster restart that will impact the application access and availability for next 20 minutes.

Incident# IM3845293.
Jan 2, 15:13 UTC
Identified - An issue has been identified with Providerlink application. The team has been assembled and are working thru the issue.

Incident# IM3845293
Jan 2, 15:05 UTC
Jan 2, 2026
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