Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing

Incident Report for OpenText

Investigating

Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution.

Workaround:
After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant.

Tracking Number: IM3979306
Posted Aug 13, 2026 - 18:36 UTC
This incident affects: Zix - Cybersecurity (Zix Office 365).
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