Frankfurt EU18 was currently experiencing a degradation in service

Incident Report for OpenText

Postmortem

Incident Report

Tracking number: IM3950211 PM1011655
Incident window: June 24, 2026, from 07:00 GMT to 09:45 GMT, on June 25, 2026
Services affected: OpenText™ Enterprise Service Management
RCA target completion date: July 10, 2026

Overview
On June 24, 2026, at 09:51 GMT, Incident Management was engaged to investigate performance degradation in the EU18 environment.

Impact

Service performance was degraded.

Resolution

The investigation revealed that the recent release to our 26.2 version introduced a regression into the product related to the CMDB function. After investigating the issue, the related component was reverted to the 26.1 release while an updated hotfix is being created to address the issue in future deployments. This was completed and service was restored at 08:40 GMT. Full validation was complete by 09:55 GMT, ending the impact.

Posted Jun 25, 2026 - 17:42 UTC

Resolved

Frankfurt EU18 was experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3950211

Posted Jun 25, 2026 - 10:07 UTC

Update

Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3950211

Posted Jun 25, 2026 - 07:43 UTC

Update

Posted Jun 25, 2026 - 05:43 UTC

Update

Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3950211

Posted Jun 25, 2026 - 01:43 UTC

Update

Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3950211

Posted Jun 24, 2026 - 21:43 UTC

Update

Posted Jun 24, 2026 - 19:42 UTC

Update

Posted Jun 24, 2026 - 17:38 UTC

Investigating

Frankfurt EU18 is currently experiencing a degradation in service. Teams have identified that the farm is still experiencing slowness and are currently working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3950211

Posted Jun 24, 2026 - 15:38 UTC

This incident affected: Enterprise Service Management (Frankfurt EU18).