Cloud Fax Services were experiencing service unavailability.

Incident Report for OpenText

Resolved

Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Document and visibility backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3736458
Posted Jul 10, 2025 - 02:11 UTC

Update

Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Posted Jul 10, 2025 - 01:12 UTC

Monitoring

Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is now restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458
Posted Jul 10, 2025 - 00:12 UTC

Update

Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Posted Jul 09, 2025 - 23:29 UTC

Investigating

Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458
Posted Jul 09, 2025 - 23:12 UTC
This incident affected: Cloud Fax services Europe (Desktop Messaging BMS, Fax Cloud Connect, Fax2Mail, Production Messaging).