Core EDR/MDR experienced service degradation

Incident Report for OpenText

Resolved

Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. The issue is now resolved. We appreciate your patience.
Posted Jun 05, 2026 - 01:13 UTC

Update

Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.

Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.

If you have any questions or concerns, please reach out to the Support Team.
Posted Jun 04, 2026 - 23:00 UTC

Update

Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.

If you have any questions or concerns, please reach out to the Support Team.
Posted Jun 04, 2026 - 22:00 UTC

Monitoring

Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.

If you have any questions or concerns, please reach out to the Support Team.
Posted Jun 04, 2026 - 21:07 UTC

Investigating

Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you have any questions or concerns, please reach out to the Support Team.
Posted Jun 04, 2026 - 20:00 UTC
This incident affected: Core EDR/MDR.