Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP

Incident Report for OpenText

Update

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

Posted Dec 02, 2025 - 20:41 UTC

Identified

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

Posted Dec 01, 2025 - 19:45 UTC

This incident affects: Zix - Cybersecurity (Zix Encryption Services - ZixPortal).