The following services were experiencing transaction failures on November 12, 2026 at 20:36 GMT. Service has been restored on November 12, 2026 at 22:15 GMT. Document backlogs exist and currently being processed. New traffic is being queued in the backlog.
Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
No customer action is required. The support teams will reprocess all affected transactions where possible.
Tracking Number: IM4036342
Posted Nov 12, 2026 - 23:46 UTC
Monitoring
The following services were experiencing transaction failures on November 12, 2026 at 20:36 GMT. Service has been restored on November 12, 2026 at 22:15 GMT. Document backlogs exist and currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Please be advised that OpenText Liaison – Service-oriented integration (SOI) has been added to the list of affected services for this maintenance window.
No customer action is required. The support teams will reprocess all affected transactions where possible.
Tracking Number: IM4036342
Posted Nov 12, 2026 - 22:46 UTC
Investigating
The following services were experiencing transaction failures on November 12, 2026 at 20:36 GMT. Service has been restored on November 12, 2026 at 22:15 GMT. Document backlogs exist and currently being processed. New traffic is being queued in the backlog. We appreciate your patience.