Zix - Customer Portal access issue for UK customers

Incident Report for OpenText

Update

Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored.

Incident #: IM3879529

Posted Mar 02, 2026 - 21:23 UTC

Update

The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing.

Incident #: IM3879529

Posted Mar 02, 2026 - 14:13 UTC

Update

We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time.

Incident #: IM3879529

Posted Mar 01, 2026 - 22:04 UTC

Identified

We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.

Incident #: IM3879529

Posted Mar 01, 2026 - 14:35 UTC

This incident affects: Zix - Cybersecurity (Zix Threat Protection - Email Threat Protection).