Zix Encryption Services - ZixPortal reportedly giving "Invalid Request" Error Message

Incident Report for OpenText

Resolved

Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. This incident is now considered resolved.

We appreciated your patience while we worked on the issue.

Tracking Number: IM3773762
Posted Sep 05, 2025 - 17:13 UTC

Monitoring

Zix Encryption Services - ZixPortal services experienced intermittent issues with resetting logins and displaying "Invalid Request" error messages. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3773762
Posted Sep 05, 2025 - 11:28 UTC

Investigating

Zix Encryption Services - ZixPortal is currently experiencing an issue with some of the ZixPortals giving an "Invalid Request" when attempting to login. Reported symptoms are page not loading or logins are reset. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3773762
Posted Sep 04, 2025 - 22:18 UTC
This incident affected: Zix - Cybersecurity (Zix Encryption Services - ZixPortal).