Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud)

Incident Report for OpenText

Monitoring

The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates.
We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates.
We are actively monitoring system performance and will share further updates as they become available.

Ref# IM3925260.
Posted May 13, 2026 - 21:37 UTC

Identified

The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available.

Ref# IM3925260.
Posted May 13, 2026 - 17:06 UTC

Investigating

We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available.

Ref# IM3925260.
Posted May 13, 2026 - 13:20 UTC
This incident affects: Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText (Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)).