Core EDR/MDR experienced an issue

Incident Report for OpenText

Resolved

Core EDR/MDR experienced an issue. The issue is now resolved. We appreciate your patience.
Posted Jan 23, 2026 - 16:58 UTC

Update

We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Posted Jan 23, 2026 - 12:27 UTC

Update

We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Posted Jan 23, 2026 - 08:27 UTC

Update

We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Posted Jan 23, 2026 - 06:27 UTC

Update

We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Posted Jan 23, 2026 - 04:27 UTC

Update

Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Posted Jan 23, 2026 - 02:27 UTC

Update

Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Posted Jan 23, 2026 - 00:28 UTC

Investigating

Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.
Posted Jan 22, 2026 - 23:27 UTC
This incident affected: Core EDR/MDR.