Secure Cloud Email Encryption DLP - Failed to Release Errors

Incident Report for OpenText

Resolved

The Secure Cloud Email Encryption DLP service component experienced an issue ith releasing some messages for further processing. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3740156
Posted Jul 15, 2025 - 18:13 UTC

Investigating

The Secure Cloud Email Encryption DLP service component is currently experiencing an issue with releasing some messages for further processing. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3740156
Posted Jul 15, 2025 - 16:33 UTC
This incident affected: Zix - Cybersecurity (Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)).
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