Zix - Hosted Exchange - Mail Delays reported for a subset of EMEA mailboxes

Incident Report for OpenText

Resolved

Search functionality remains showing operational within the HEX environment. We are continuing to monitor and troubleshooting with the reported users.
Tracking Number: IM3848971

Posted Jan 12, 2026 - 13:07 UTC

Monitoring

Search functionality is currently appearing to operate as expected within the HEX environment. We are continuing to monitor and troubleshooting with the reported users.

Tracking Number: IM3848971

Posted Jan 09, 2026 - 17:55 UTC

Investigating

Some EMEA mailboxes in our Hosted Exchange environment are reporting mail search delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Ticket Tracking Number: IM3848971

Posted Jan 09, 2026 - 16:05 UTC

This incident affected: Zix - Cybersecurity (Zix Hosted Exchange).