Email Message Privacy (EMP) Gateway Users unable to messages

Incident Report for OpenText

Resolved

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.

The issue is now resolved. We appreciate your patience.

Tracking Number: IM3965145
Posted Jul 22, 2026 - 16:17 UTC

Monitoring

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.

Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3965145
Posted Jul 22, 2026 - 12:22 UTC

Update

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.

Teams have been assembled and are working to resolve the issue. We appreciate your patience.

Tracking Number: IM3965145
Posted Jul 22, 2026 - 11:46 UTC

Investigating

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3965145
Posted Jul 21, 2026 - 22:21 UTC
This incident affected: Zix - Cybersecurity (Zix Encryption Services - Email Message Privacy (EMP)).