Core Fax North America was experiencing degradation in service

Incident Report for OpenText

Resolved

Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3851319
Posted Jan 14, 2026 - 01:41 UTC

Update

Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3851319
Posted Jan 14, 2026 - 01:40 UTC

Update

Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. We appreciate your patience.

Tracking Number: IM3851319
Posted Jan 13, 2026 - 23:37 UTC

Update

Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3851319
Posted Jan 13, 2026 - 22:51 UTC

Update

Core Fax North America only is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3851319
Posted Jan 13, 2026 - 22:34 UTC

Investigating

Core Fax Canada and North America are experiencing degradation in service. Backlogs exists. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3851319
Posted Jan 13, 2026 - 22:33 UTC
This incident affected: Core Fax (Core Fax - US).