Email Threat Protection Link Protection returning "service unavailable" sproadically

Incident Report for OpenText

Resolved

This incident has been resolved.
Posted Jun 03, 2026 - 14:32 UTC

Monitoring

Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well.

We apologize for any inconvenience this may be causing.

Incident: IM3936734
Posted Jun 02, 2026 - 16:20 UTC
This incident affected: Zix - Cybersecurity (Zix Threat Protection - Email Threat Protection).
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