Zix - Hosted Exchange (HEX) - OWA/Outlook Desktop Error

Incident Report for OpenText

Resolved

This incident has been resolved.
Posted Jan 07, 2026 - 14:43 UTC

Monitoring

HEX experienced an issue with some mailboxes unable to connect to OWA or Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3847600
Posted Jan 07, 2026 - 14:28 UTC

Investigating

HEX is currently experiencing an issue with some mailboxes unable to connect to OWA or Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3847600
Posted Jan 07, 2026 - 14:15 UTC
This incident affected: Zix - Cybersecurity (Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7)).
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