ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue

Incident Report for OpenText

Update

ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent on 14 July 2025, or if there are any significant updates, whichever comes first.

Tracking Number: IM3736989
Posted Jul 11, 2025 - 19:30 UTC

Update

ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. Updates for this issue will be sent if there are any significant updates. We appreciate your patience.

Tracking Number: IM3736989
Posted Jul 10, 2025 - 18:55 UTC

Update

ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3736989
Posted Jul 10, 2025 - 15:56 UTC

Update

ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience

Tracking Number: IM3736989
Posted Jul 10, 2025 - 14:57 UTC

Investigating

ZixPortals utilizing SMS for multi-factor authentication are currently experiencing an issue. Teams are assembled and working to resolve the problem. We appreciate your patience

Tracking Number: IM3736989
Posted Jul 10, 2025 - 13:55 UTC
This incident affects: Zix - Cybersecurity (Zix Encryption Services - ZixPortal).