Resolved
Customers experienced issues affecting email functionality for the following services. The issue is now resolved. We appreciate your patience.
Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
Tracking Number: IM3797747
Posted Oct 13, 2025 - 13:27 UTC
Update
We are currently experiencing issues affecting email functionality for the following services. Impacted systems are unable to receive emails at this time.
Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
Tracking Number: IM3797747
Posted Oct 13, 2025 - 12:19 UTC
Update
The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. This incident only affects sending email capabilities. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
Tracking Number: IM3797747
Posted Oct 13, 2025 - 12:06 UTC
Update
The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
Tracking Number: IM3797747
Posted Oct 13, 2025 - 11:05 UTC
Investigating
The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core Australia:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core Canada:
- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - OpenText Directory Services
- Core Platform - Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Developer Experience - Thrust API Bundle
Core North America:
- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
Tracking Number: IM3797747
Posted Oct 13, 2025 - 10:05 UTC
This incident affected: Core US (Core Capture (capture.ot2.opentext.com), Core Capture (corecapture.us.opentext.com), Core Capture for SAP® Solutions (capture.ot2.opentext.com), Core Capture for SAP® Solutions (corecapture.us.opentext.com), Core Collaboration for Engineering, Core Content Management, Core Content Management (corecontent.us.opentext.com), Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core Digital Asset Management (coredam.us.opentext.com), Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com), Core Platform - OpenText Directory Services (otdsauth.us.opentext.com), Core Platform – Process Automation (Workflow, Decision, Case Management), Core Process Automation, Core Process Automation (corecase.us.opentext.com), Developer Experience - Thrust API Bundle), Core Canada (Core Capture, Core Capture for SAP® Solutions, Core Collaboration for Engineering, Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core Platform - OpenText Directory Services, Core Platform - Process Automation (Workflow, Decision, Case Management), Core Process Automation, Developer Experience - Thrust API Bundle), and Core Australia (Core Capture, Core Capture for SAP® Solutions, Core Collaboration for Engineering, Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core Platform - OpenText Directory Services, Core Process Automation, Developer Experience - Thrust API Bundle).