Dear Valued OpenText Customer, We are aware of a recently disclosed issue affecting certain versions of a third-party F5 product used within parts of our hosting infrastructure. The issue pertains to a vendor component and does not involve OpenText-developed software.
Current Status Based on information available at the time of this notice, we have not observed indications of exploitation in our monitored environments.
We are coordinating with the vendor and have initiated our standard vulnerability management process. The standard process includes an assessment and staged deployment of applicable vendor updates under change control procedures.
Customer Action For OpenText-managed services, we are not requesting any customer action currently.
Service Continuity We are managing any required updates to minimize impact.
More Information For more information, please refer to the F5 advisory or contact Customer Support and reference tracking number C2218092.
This notice reflects our current understanding as of 4:31 PM EDT on October 16, 2025. It is provided for informational purposes only and does not create any warranty, commitment, or obligation, nor does it modify any existing agreements.