EasyLink North America services were experiencing a degradation in service.

Incident Report for OpenText

Resolved

The following services are currently experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372

Posted Dec 10, 2024 - 14:01 UTC

Monitoring

The following services are currently experiencing a degradation in service. Service has been restored and is now being validated. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372

Posted Dec 10, 2024 - 13:09 UTC

Update

The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372

Posted Dec 10, 2024 - 12:52 UTC

Investigating

The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Desktop Messaging - BMS
- Notifications - Email

Tracking Number: IM3604372

Posted Dec 10, 2024 - 12:03 UTC

This incident affected: Cloud Fax services North America (Fax2Mail, Production Messaging, Desktop Messaging BMS) and Notifications Services North America (Notifications - Email).