ZCP/BCA Users are not syncing

Incident Report for OpenText

Identified

The Zix Compliance Platform & Business Communication Archive services are currently experiencing an issue with users syncing from the user lists on the User Interface platform. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3780715
Posted Sep 15, 2025 - 17:01 UTC
This incident affects: Zix - Cybersecurity (Zix Archive Services - Information Archive / ZCP).