Core EDR/MDR was experiencing an issue with workflows and alerts processing.

Incident Report for OpenText

Resolved

Core EDR/MDR was experiencing an issue with workflows and alerts processing. The issue is now resolved. We appreciate your patience.
Posted Nov 06, 2026 - 13:51 UTC

Update

Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue.

Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
Posted Nov 06, 2026 - 12:01 UTC

Update

Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue.

Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
Posted Nov 06, 2026 - 06:24 UTC

Update

Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue.

Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.

We appreciate your patience.
Posted Nov 06, 2026 - 04:24 UTC

Investigating

Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed.‌ Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Posted Nov 06, 2026 - 02:44 UTC
This incident affected: Core EDR/MDR.