Zix Email Threat Protection Link Protection returning "service unavailable"

Incident Report for OpenText

Update

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue.

Incident: IM3949690
Posted Jun 25, 2026 - 15:19 UTC

Monitoring

We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans.

Incident: IM3949690
Posted Jun 24, 2026 - 19:28 UTC

Identified

We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.
Posted Jun 24, 2026 - 17:12 UTC

Monitoring

We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.

Incident: IM3949690
Posted Jun 24, 2026 - 17:08 UTC
This incident affects: Zix - Cybersecurity (Zix Threat Protection - Email Threat Protection).