Tracking number: IM3951449 PM1011657
Incident window: June 26, 2026, from 06:18 GMT to 07:10 GMT
Services affected: OpenText™ Enterprise Service Manager
RCA target completion date: July 13, 2026
Overview
On June 26, 2026, 07:32 GMT, Incident Management was engaged to investigate performance degradation affecting multiple customers on the EU28 farm.
Impact
Users experienced service performance degradation.
Resolution
The investigation revealed that degraded RabbitMQ performance was the cause of intermittent service availability on the EU28 farm. The RabbitMQ service was rebuilt as part of the recovery activities, and application performance was restored at 07:10 GMT.