Cloud Fax services urgent maintenance scheduled for 19 August 2026

Scheduled Maintenance Report for OpenText

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 19, 2026 - 16:00 UTC

Scheduled

On 19 August 2026, from 16:00 to 22:00 UTC, an urgent network maintenance has been scheduled that will affect these services in the APAC, European, and North American regions:
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
- Rest API
- SOAP API

Intermittent call disruptions or dropped calls may occur when using Singapore numbers throughout this timeframe.

Tracking Number: IM3981322
Posted Aug 17, 2026 - 19:59 UTC
This scheduled maintenance affects: Cloud Fax services North America (Desktop Messaging BMS, Fax Cloud Connect (RightFax), Fax Cloud Connect (RightFax) - Ashburn, Fax2Mail, Fax2Mail - Ashburn, Production Messaging, REST API, SOAP API), Cloud Fax services Europe (Desktop Messaging BMS, Fax Cloud Connect (RightFax), Fax2Mail, Production Messaging, REST API, SOAP API), and Cloud Fax services APAC (Desktop Messaging BMS).