Cloud Fax services experienced service interruption

Incident Report for OpenText

Resolved

The following services experienced an issue with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC and is now resolved. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Tracking Number: IM3830090
Posted Jan 29, 2026 - 17:31 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 30 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 28, 2026 - 18:31 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 28 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 26, 2026 - 18:45 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 23, 2026 - 16:03 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 21, 2026 - 19:15 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 21 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 19, 2026 - 17:00 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 16, 2026 - 16:00 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 14, 2026 - 16:00 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 14 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 12, 2026 - 16:01 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 12 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 09, 2026 - 16:00 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 9 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 07, 2026 - 16:00 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 7 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 05, 2026 - 17:08 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 5 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Jan 02, 2026 - 16:16 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 2 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 31, 2025 - 16:44 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 31 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 29, 2025 - 16:03 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 29 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 26, 2025 - 16:11 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 24, 2025 - 18:21 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 24 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 23, 2025 - 16:02 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 22, 2025 - 16:10 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 22 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 19, 2025 - 17:51 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 18, 2025 - 16:00 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 17, 2025 - 16:30 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 16, 2025 - 16:02 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 15, 2025 - 14:30 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 12, 2025 - 14:30 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 12, 2025 - 03:25 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 11, 2025 - 14:31 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 11, 2025 - 02:34 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 10, 2025 - 14:34 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 10, 2025 - 03:09 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 09, 2025 - 14:50 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 09, 2025 - 02:51 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 08, 2025 - 14:41 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 08, 2025 - 02:35 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 07, 2025 - 14:31 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 07, 2025 - 02:30 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 06, 2025 - 13:55 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 05, 2025 - 21:11 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 05, 2025 - 13:07 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 05, 2025 - 05:07 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 05, 2025 - 00:00 UTC

Update

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Posted Dec 04, 2025 - 20:29 UTC

Investigating

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Posted Dec 04, 2025 - 18:58 UTC
This incident affected: Cloud Fax services North America (Desktop Messaging BMS, Fax Cloud Connect, Fax2Mail), Cloud Fax services Europe (Desktop Messaging BMS, Fax Cloud Connect, Fax2Mail), and Cloud Fax services APAC (Desktop Messaging BMS).