OCP North America - Multiple Applications Down

Incident Report for OpenText

Resolved

Users were unable to log in to the following applications. The issue is now resolved. We appreciate your patience.

- Core Capture NA
- Core Capture for SAP Solutions NA
- Core Case NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Platform NA
- Core Signature Service NA
- Developer Experience NA
- Life Sciences Smart View Preview NA
- Magellan Risk Guard NA

Tracking Number: IM3185848
Posted Mar 19, 2023 - 19:19 UTC

Monitoring

Users were unable to log in to the following applications. Service has been restored and is now being validated. We appreciate your patience.

- Core Capture NA
- Core Capture for SAP Solutions NA
- Core Case NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Platform NA
- Core Signature Service NA
- Developer Experience NA
- Life Sciences Smart View Preview NA
- Magellan Risk Guard NA

Tracking Number: IM3185848
Posted Mar 19, 2023 - 19:09 UTC

Update

Users are unable to log in to the following applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Capture NA
- Core Capture for SAP Solutions NA
- Core Case NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Platform NA
- Core Signature Service NA
- Developer Experience NA
- Life Sciences Smart View Preview NA
- Magellan Risk Guard NA

Tracking Number: IM3185848
Posted Mar 19, 2023 - 18:34 UTC

Investigating

OCP North America - multiple applications are currently down. Teams are assembled and working to resolve the issue.
We appreciate your patience
Posted Mar 19, 2023 - 18:05 UTC
This incident affected: Core US (Core Capture (capture.ot2.opentext.com), Core Capture for SAP® Solutions (capture.ot2.opentext.com), Core Collaboration for Engineering, Core Compliance, Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core for Capital Projects, Core Journey (journey.us.opentext.com), Core Process Automation, Developer Experience - Thrust API Bundle, Information Intelligence - Thrust API, Signature Service – Thrust API).