Zix Archive Services - BCA and ZixArchive receiving Error 500

Incident Report for OpenText

Resolved

Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces.

The issue is now resolved. We appreciate your patience.

Tracking Number: IM3997654
Posted Sep 14, 2026 - 14:50 UTC

Monitoring

Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience.

Tracking Number: IM3997654
Posted Sep 14, 2026 - 13:31 UTC

Investigating

Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3997654
Posted Sep 14, 2026 - 12:26 UTC
This incident affected: Zix - Cybersecurity (Zix Archive Services - Business Communication Archive, Zix Archive Services - ZixArchive).