Cloud Fax services Europe and Core Messaging Europe are experiencing potential service degradation

Incident Report for OpenText

Update

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS

The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes first.

Tracking Number: IM3951663
Posted Jun 26, 2026 - 16:54 UTC

Investigating

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3951663
Posted Jun 26, 2026 - 15:54 UTC
This incident affects: Cloud Fax services Europe (Desktop Messaging BMS, Fax Cloud Connect (RightFax), Fax2Mail) and Core Messaging Europe (Core Messaging - Email, Core Messaging - SMS).
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