Zix - Hosted Exchange (HEX) - Some users unable to access mailboxes

Incident Report for OpenText

Resolved

Zix - Hosted Exchange (HEX) is resolved.
Tracking Number: IM3871043

Posted Feb 16, 2026 - 19:34 UTC

Update

We are continuing to investigate this issue.

Posted Feb 16, 2026 - 13:34 UTC

Investigating

Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3871043

Posted Feb 16, 2026 - 13:30 UTC

This incident affected: Zix - Cybersecurity (Zix Hosted Exchange).