Core EDR/MDR experienced degradation

Incident Report for OpenText

Resolved

Core EDR/MDR experienced degraded alert generation in the US Data Center. The issue is now resolved. We appreciate your patience.

Tracking Number: 5308238
Posted Mar 26, 2026 - 20:26 UTC

Monitoring

Core EDR/MDR experienced degraded alert generation in the US Data Center. Service has been restored and is now being validated.

Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience.

Tracking Number: 5308238
Posted Mar 26, 2026 - 18:31 UTC

Update

Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue.

Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience.

Tracking Number: 5308238
Posted Mar 26, 2026 - 18:15 UTC

Investigating

Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: 5308238
Posted Mar 26, 2026 - 17:12 UTC
This incident affected: Core EDR/MDR.