All OpenText solutions are restored and operating normally. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3802694 / IM3802888
Posted Oct 21, 2025 - 00:41 UTC
Update
At this time, All OpenText solutions are restored and operating normally. We are working to clear the final backlogs. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.
Tracking Number: IM3802694 / IM3802888
Posted Oct 20, 2025 - 22:21 UTC
Update
At this time, all OpenText solutions are restored and working as expected. We are continuing in a monitoring mode as our vendor is still working on complete restoration of all of their services.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.
Tracking Number: IM3802694 / IM3802888
Posted Oct 20, 2025 - 21:27 UTC
Monitoring
Inbound and outbound federation functionality remains restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.
Tracking Number: IM3802694 / IM3802888
Posted Oct 20, 2025 - 19:27 UTC
Identified
Inbound and outbound federation functionality has been restored. However, we are aware of an ongoing outage with our third-party vendor, which may still cause intermittent disruptions.
Our team is actively monitoring the situation and coordinating closely with the vendor. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Thank you for your patience and understanding.
Tracking Number: IM3802694 / IM3802888
Posted Oct 20, 2025 - 17:12 UTC
Update
Some Automotive Core Collaboration Access customers are currently experiencing an issue with inbound and outbound federation. Teams are currently assembled, and we are working with our third-party vendor to resolve the issue. We appreciate your patience.
Tracking Number: IM3802694 / IM3802888
Posted Oct 20, 2025 - 15:58 UTC
Update
Some Automotive Core Collaboration Access customers are currently experiencing an issue with inbound and outbound federation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3802694
Posted Oct 20, 2025 - 15:22 UTC
Investigating
Some Automotive Core Collaboration Access customers in North America may be currently experiencing an issue. Teams are currently assembled and working to assess impact. We appreciate your patience. Tracking Number: IM3802694