Core EDR/MDR experienced service degradation

Incident Report for OpenText

Resolved

Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.

Tracking Number: 5304133
Posted Mar 23, 2026 - 19:34 UTC

Monitoring

Core EDR/MDR experienced service degradation. Service has been restored and is now being validated.

Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: 5304133
Posted Mar 23, 2026 - 18:48 UTC

Identified

Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams have identified the cause and are working on a fix.

Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: 5304133
Posted Mar 23, 2026 - 17:40 UTC

Update

Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.

Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: 5304133
Posted Mar 23, 2026 - 16:45 UTC

Update

Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.

Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience.

Tracking Number: 5304133
Posted Mar 23, 2026 - 15:56 UTC

Investigating

Core EDR/MDR is currently experiencing service degradation. Workflows may not run as expected in the UK data center. Teams are currently assembled and working to resolve the issue.

Please be advised that workflows for malware remediation may not run as expected, and manual remediation may be required. We appreciate your patience.

Tracking Number: 5304133
Posted Mar 23, 2026 - 14:44 UTC
This incident affected: Core EDR/MDR.