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All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Cloud Fax Services Australia Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core for Capital Projects Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Magellan Risk Guard Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP Solutions Operational
Core Capture for SAP Solutions (corecapture.us.opentext.com) Operational
Core Case Operational
Core Case (corecase.us.opentext.com) Operational
Core for Capital Projects Operational
Core Content Operational
Core Content (corecontent.us.opentext.com) Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Magellan Risk Guard Operational
Core Platform - OTDS Operational
Core Platform - OTDS (otdsauth.us.opentext.com) Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CMS (cms.us.opentext.com) Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Core Fax Operational
Core Fax - Australia Operational
Core Fax - Canada Operational
Core Fax - EMEA Operational
Core Fax - United States Operational
Core Intelligence Operational
Core Intelligence - Australia Operational
Core Intelligence - Canada Operational
Core Intelligence - United States Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Archive UAE Regular Software Update Dec 6, 2024 11:00-15:00 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this time.

AWS-ME Prod - December 6, 2024 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 3, 2024 - 12:00 to 16:00 GMT
Posted on Nov 28, 2024 - 16:37 UTC
Software Maintenance originally scheduled for 10 November 2024 is being rescheduled to 8 December 2024 Dec 8, 2024 03:00-07:00 UTC
Update - Alloy North America, originally scheduled for 10 November 2024 02:00 UTC to 06:00 UTC, has been rescheduled to 8 December 2024 03:00 UTC to 07:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2101230
Nov 04, 2024 - 17:15 UTC
Scheduled - Alloy North America will be undergoing maintenance on 10 November 2024 from 02:00 UTC to 06:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2101230
Oct 18, 2024 - 20:48 UTC
Core Archive Europe Regular Software Update - 24.4.1/24.4.2 Dec 8, 2024 16:00-20:00 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 5, 2024 - 12:00 to 16:00 GMT
Dec 04, 2024 - 19:13 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 3, 2024 - 12:00 to 20:00 GMT
Dec 03, 2024 - 16:07 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - December 3, 2024 - 12:00 to 16:00 GMT
Nov 28, 2024 - 16:41 UTC
Update - We will be undergoing scheduled software update during this time. Services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 20:00 GMT
AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 21 2024 - 12:00 to 16:00 GMT
Nov 20, 2024 - 14:20 UTC
Update - We will be undergoing scheduled software update during this time. Services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 20:00 GMT
AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 19 2024 - 12:00 to 16:00 GMT
Nov 14, 2024 - 20:51 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 13 2024 - 12:00 to 16:00 GMT
Nov 12, 2024 - 20:24 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 12 2024 - 13:00 to 15:00 GMT
Nov 05, 2024 - 11:03 UTC
Core Signature Release Maintenance scheduled for 11 December 2024 Dec 11, 2024 16:00-18:00 UTC
Core Signature will be undergoing release maintenance on 11 December 2024 from 16:00 UTC to 18:00 UTC. While we do not expect any downtime, the application may be intermittently unavailable during this time.
Tracking Number: C2113484
Posted on Dec 04, 2024 - 15:44 UTC
Core Share CA Release deployment- 24.4.1 Dec 12, 2024 02:00-04:00 UTC
Core Share Canada will be undergoing maintenance on December 11, 2024 from 21:00 to 23:00 EST.
The Application may be intermittently unavailable during this time.
Posted on Dec 03, 2024 - 18:43 UTC
Core Signature Release Maintenance scheduled for 11 December 2024 Dec 12, 2024 02:30-04:30 UTC
Core Signature will be undergoing release maintenance on 12 December 2024 from 02:30 UTC to 04:30 UTC. While we do not expect any downtime, the application may be intermittently unavailable during this time.
Tracking Number: C2113485
Posted on Dec 04, 2024 - 15:47 UTC
Past Incidents
Dec 5, 2024

No incidents reported today.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
CORESHARE NA Release deployment- 24.4.1
Completed - The scheduled maintenance has been completed.
Nov 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 21, 10:45 UTC
Nov 28, 2024
CORESHARE EU Release deployment- 24.4.1
Completed - The scheduled maintenance has been completed.
Nov 28, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 21, 10:44 UTC
CORESHARE CA Release deployment- 24.4.1
Completed - The scheduled maintenance has been completed.
Nov 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 21, 10:41 UTC
Nov 27, 2024
CORESHARE AU Release deployment- 24.4.1
Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Oct 21, 10:39 UTC
Core Archive Europe (archive.de.opentext.cloud) Service is Down
Resolved - This incident has been resolved.
Nov 27, 03:58 UTC
Monitoring - The fix has been implemented and the teams are monitoring the environment
Nov 27, 03:15 UTC
Identified - The issue has been identified. The teams are executing the fix to remdiate.
Nov 27, 03:05 UTC
Investigating - Core Archive Europe (archive.de.opentext.cloud) is currently down. Teams are assembled and working to resolve the issue. We appreciate your patience.
Nov 27, 02:40 UTC
Nov 26, 2024

No incidents reported.

Nov 25, 2024
Core North America experienced an issue.
Resolved - The following services were experiencing an issue. The issue is now resolved. We appreciate your patience.

- Developer Experience
- Core Capture
- Core Case Management
- Core Content
- Core for SAP SuccessFactors

Tracking Number: IM3596332
Nov 25, 14:09 UTC
Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Developer Experience
- Core Capture
- Core Case Management
- Core Content
- Core for SAP SuccessFactors
Nov 25, 13:28 UTC
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024
Cancelled - Urgent Maintenance scheduled for 23 November 2024
Completed - The scheduled maintenance has been completed.
Nov 22, 19:13 UTC
Update - The maintenance originally planned for 23 November 2024 has been cancelled. We apologize for any inconvenience this may have caused you.

Tracking Number: C2107092
Nov 8, 20:10 UTC
Scheduled - Fax2Mail - PCI and RightFax Connect - PCI will be undergoing maintenance on 23 November 2024 from 14:00 UTC to 24 November 2024 02:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2107092
Oct 31, 19:01 UTC
Nov 21, 2024
Core North America is experiencing a degradation of service.
Resolved - The following services were experiencing a degradation of service. The issue is now resolved. We appreciate your patience.

- Core Case
- Core for Capital Projects
- Core Content
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US
- Core for Supplier Exchange
- Core Platform - CMS
- Core Platform - CVT

Tracking Number: IM3593981
Nov 21, 03:01 UTC
Investigating - The following services are experiencing a degradation of service. It is impacting creating, updating and deleting functions to documents. Teams are currently assembled and Troubleshooting the issue. We appreciate your patience.

- Core Case
- Core for Capital Projects
- Core Content
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US
- Core for Supplier Exchange
- Core Platform - CMS
- Core Platform - CVT

Tracking Number: IM3593981
Nov 21, 02:04 UTC
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