OpenText
Zix - Hosted Exchange (HEX) - OWA Error
Update - Hosted Exchange (HEX) is currently experiencing an issue for some remaining impacted mailboxes. Teams are currently assembled and continuing the work to resolve the issue for those mailboxes. We appreciate your patience.
Tracking Number: IM3731388
Jul 04, 2025 - 17:06 UTC
Update - Hosted Exchange (HEX) is currently experiencing an issue for some remaining impacted mailboxes. Teams are currently assembled and continuing the work to resolve the issue for those mailboxes. We appreciate your patience.
Tracking Number: IM3731388
Jul 03, 2025 - 15:36 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 02, 2025 - 17:31 UTC
Monitoring - Hosted Exchange (HEX) experienced an issue with some mailboxes unable to log into OWA. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731388
Jul 01, 2025 - 19:05 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with some mailboxes unable to log into OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731388
Jul 01, 2025 - 18:33 UTC

About This Site

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
B2B Connect Operational
Carbonite® Backup for Microsoft 365 Operational
Carbonite® Backup for Microsoft 365 - Australia East (New South Wales) Operational
Carbonite® Backup for Microsoft 365 - Canada Central (Toronto) Operational
Carbonite® Backup for Microsoft 365 - East US 2 (Virginia) Operational
Carbonite® Backup for Microsoft 365 - France Central (Paris) Operational
Carbonite® Backup for Microsoft 365 - India Operational
Carbonite® Backup for Microsoft 365 - UK South (London) Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Communications Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Eventing Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) ? Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) ? Operational
Core Collaboration Access Operational
Core EDR/MDR Operational
Core Endpoint Backup Operational
Core Endpoint Backup Blue Vault Operational
Core Endpoint Backup Protect Vault Operational
Core Endpoint Backup Red-APAC Vault Operational
Core Endpoint Backup Red-AU Vault Operational
Core Endpoint Backup Red-CA Vault Operational
Core Endpoint Backup Red-EMEA Vault Operational
Core Endpoint Backup Red-FR Vault Operational
Core Endpoint Backup Red-IN Vault Operational
Core Endpoint Backup Red-US Vault Operational
Core Endpoint Backup Red-US2 Vault Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Recover Operational
Replication - North America Operational
Server Backup Operational
Server Backup Canada Operational
Server Backup EU Operational
Server Backup UK Operational
Server Backup US East Operational
Server Backup US West Operational
Supplier Connection Operational
Supplier Portal Operational
Threat Intelligence Operational
Webroot by OpenText™ Operational
Core DNS Protection Operational
Core Endpoint Protection Operational
Core Security Awareness Training Operational
Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Partial Outage
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Partial Outage
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core Endpoint Backup Red-CA Vault Maintenance scheduled for 8 July 2025 Jul 8, 2025 21:00 - Jul 9, 2025 01:00 UTC

Core Endpoint Backup Red-CA Vault will be undergoing a planned upgrade maintenance on 8 July 2025, from 21:00 to 01:00 UTC on 9 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Posted on Jun 25, 2025 - 20:11 UTC

Rescheduled - Data Center Network Maintenance scheduled for 13 July 2025 Jul 13, 2025 01:00-03:00 UTC

Update - The maintenance originally scheduled for 13 July 2025 from 03:00 to 05:00 UTC has been rescheduled to 13 July 2025 from 01:00 to 03:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 23, 2025 - 17:02 UTC
Scheduled - The maintenance originally scheduled for 27 April 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 13 July 2025 from 03:00 to 05:00 UTC.

- Core Capture
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management
- Core for Capital Projects
- Core Journey
- Core Platform - Admin Center
- Core Platform - Content Transformation and Injection Services
- Core Platform - Eventing
- Core Platform - Entitlement & Tenancy Service
- Core Platform - Forms
- Core Platform - Information Storage
- Core Platform - Metadata
- Core Platform - Metadata (cms.us.opentext.com)
- Core Platform - Online Editing Service
- Core Platform - OpenText Directory Services
- Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
- Core Platform – Process Automation (Workflow, Decision, Case Management)
- Core Platform - Retention Service
- Core Platform - Search
- Core Platform - Viewing & Transformation
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Life Sciences Smart View Preview
- Signature Service – Thrust API
- Core Archive for SAP® Solutions - US (archive.us.opentext.cloud)
- Core Share - US
- Core Signature add-on for Core Share - US
- Core Signature add-on for Content Suite Platform/xECM - US
- Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Jun 13, 2025 - 17:00 UTC

Core Share (AU) - Security Updates Jul 14, 2025 14:00-17:00 UTC

Core Share (AU) will be undergoing some security updates on July 14, 2025 from 14:00 to 17:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:45 UTC

Core Share (CA) - Security Updates Jul 15, 2025 02:00-05:00 UTC

Core Share (CA) will be undergoing some security updates on July 15, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:47 UTC

Core Share (EU) - Security Updates Jul 15, 2025 20:00-23:00 UTC

Core Share (EU) will be undergoing some security updates on July 15, 2025 from 20:00 to 23:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:49 UTC

Core Share (US) - Security Updates Jul 16, 2025 02:00-05:00 UTC

Core Share (US) will be undergoing some security updates on July 16, 2025 from 02:00 to 05:00 UTC.

The Application is expected to be fully functional during this time.
Posted on Jun 25, 2025 - 21:51 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) System Maintenance scheduled for 19 July 2025 Jul 19, 2025 14:00 - Jul 20, 2025 02:00 UTC

Cloud Fax services North America (Fax Cloud Connect - Ashburn, Fax2Mail - Ashburn) system maintenance on 19 July 2025, 14:00 to 02:00 UTC on 20 July 2025. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2181554
Posted on Jun 25, 2025 - 18:36 UTC

Rescheduled - Cloud Fax services North America (Desktop Messaging BMS, Production Messaging) Network Maintenance scheduled for 20 July 2025 Jul 20, 2025 03:00-11:00 UTC

The maintenance scheduled for 8 September 2024 from 03:00 to 11:00 UTC has been rescheduled to 20 July 2025 from 03:00 to 11:00 UTC.

Intermittent service interruptions, that could last up to 20 minutes, are expected to occur during the first four hours of the maintenance window. During the last four hours of the maintenance window, customers may experience some service degradation.

Tracking Number: C2031295
Posted on Jun 20, 2025 - 20:02 UTC
Jul 5, 2025
Core Signature Database Maintenance scheduled for 05 July 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 02:00 UTC
Scheduled - Core Signature will be undergoing database maintenance on 5 July 2025 from 02:00 to 06:00 UTC. While this is not a complete outage for each region, there will be a 10 minute or less outage in each reason during this window as the databases will be restarted throughout the maintenance window.


Tracking Number: C2181507
Jun 25, 13:00 UTC
Jul 4, 2025
OpenText Core DNS Protection was experiencing DNS resolution failures
Resolved - OpenText Core DNS Protection was experiencing DNS resolution failures. The issue is now resolved. We appreciate your patience.
Jul 4, 01:15 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Webroot by OpenText™ - Core DNS Protection
Jul 3, 22:22 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. We appreciate your patience.
Jul 3, 21:23 UTC
Update - OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The product team is currently assembled and is looking to roll back the upgraded version which may resolve the issue. We appreciate your patience.
Jul 3, 20:18 UTC
Investigating - We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.
Jul 3, 17:22 UTC
Core Endpoint Backup Red-US Vault Maintenance scheduled for 3 July 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 UTC
Scheduled - Core Endpoint Backup Red-US Vault will be undergoing a planned upgrade maintenance on 3 July 2025, from 21:00 to 01:00 UTC on 4 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:09 UTC
Jul 3, 2025
Core Endpoint Backup Blue Vault Maintenance scheduled for 2 July 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC
Scheduled - Core Endpoint Backup Blue Vault will be undergoing a planned upgrade maintenance on 2 July 2025, from 21:00 to 01:00 UTC on 3 July 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 20:07 UTC
Jul 2, 2025
ZixPortal Users cannot authenticate/setup SMS
Resolved - ZixPortals experienced an issue with communicating with our SMS provider. Users were not able to authenticate using SMS to gain access to the ZixPortal systems. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3732163
Jul 2, 21:56 UTC
Investigating - ZixPortals are currently experiencing an issue communicating with the SMS system. Users of ZixPortal will not be able to authenticate using SMS at this time. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3732163
Jul 2, 20:34 UTC
Zix Encryption Services experienced an issue.
Resolved - Zix Encryption Services experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 21:03 UTC
Monitoring - Encryption services experienced an issue with encrypting and queuing messages. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 21:02 UTC
Investigating - Encryption services are currently experiencing an issue with encrypting/queuing messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3732168
Jul 2, 19:57 UTC
Zix - Secure Cloud Portal - Hosted Exchange (HEX) Settings Page Error
Resolved - This incident has been resolved.
Jul 2, 16:41 UTC
Monitoring - Zix - Secure Cloud Portal experienced an error message when attempting to view Hosted Exchange (HEX) settings for users. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731404
Jul 1, 21:55 UTC
Investigating - Zix - Secure Cloud Portal is currently experiencing an error message when attempting to view Hosted Exchange (HEX) settings for users. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731404
Jul 1, 19:10 UTC
Jul 1, 2025
Core Endpoint Backup Red-APAC Vault Maintenance scheduled for 1 July 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 UTC
Scheduled - Core Endpoint Backup Red-APAC Vault will be undergoing a planned upgrade maintenance on 1 July 2025, from 18:00 to 22:00 UTC.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 19:57 UTC
Jun 30, 2025
Zix Cybersecurity - Zix Cloud Ally Backup - Restore Jobs not finishing
Resolved - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. The issue is now resolved. We appreciate your patience.

Tracking Number: 250626-001248
Jun 30, 11:10 UTC
Monitoring - The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: 250626-001248
Jun 27, 12:05 UTC
Identified - Zix CloudAlly Backup services is currently experiencing an issue with its restore jobs not finishing. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: Oracle Ticket 250626-001248
Jun 26, 19:28 UTC
Jun 29, 2025
Zix Encryption Services - ZixPortal Software Maintenance scheduled for 29 June 2025
Completed - The scheduled maintenance has been completed.
Jun 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 07:00 UTC
Scheduled - Zix Encryption Services - ZixPortal will be undergoing software maintenance on 29 June 2025 from 07:00 to 09:00 UTC. A brief service interruption may occur during this timeframe.

Customers who are signed on during the maintenance window may need to log in again to restore connection.

Tracking Number: C2177164
Jun 16, 18:17 UTC
Jun 28, 2025
Core Collaboration for Engineering EU is currently unavailable
Resolved - This incident has been resolved.
Jun 28, 11:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 02:18 UTC
Investigating - Core Collaboration for Engineering EU is currently unavailable. Teams are assembled and investigating.
Jun 27, 23:49 UTC
Jun 27, 2025
Core Endpoint Backup Red-US2 Vault Maintenance scheduled for 26 June 2025
Completed - The scheduled maintenance has been completed.
Jun 27, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 UTC
Scheduled - Core Endpoint Backup Red-US2 Vault will be undergoing a planned upgrade maintenance on 26 June 2025, from 21:00 to 01:00 UTC on 27 June 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 19:50 UTC
Server Backup US West Maintenance scheduled for 26 June 2025
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 12:00 UTC
Scheduled - Cloud Vaulting Infrastructure will be undergoing a maintenance to the Cloud Vaulting Infrastructure on 26 June 2025, from 12:00 to 00:00 UTC on 27 June 2025.

Cloud backups, restores, and replication will be unavailable during this scheduled maintenance window.
Jun 25, 20:03 UTC
Jun 26, 2025
Core Endpoint Backup Protect Vault Maintenance scheduled for 25 June 2025
Completed - The scheduled maintenance has been completed.
Jun 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 21:00 UTC
Scheduled - Core Endpoint Backup Protect Vault will be undergoing an upgrade on 25 June 2025, from 21:00 to 01:00 UTC on 26 June 2025.

Your dashboard will be inaccessible during this time. However, your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Jun 25, 19:42 UTC
Jun 25, 2025
Jun 24, 2025
UK Domains Unable to access EMP Web Portal
Resolved - Email Message Privacy portals with a UK domain experiencied an issue when users attempt to login to the service related to the certificate. The issue is now resolved. We appreciate your patience.

Tracking Number:
Jun 24, 16:32 UTC
Investigating - Email Message Privacy portals with a UK domain are currently experiencing an issue when users attempt to login to the service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3725662
Jun 24, 12:50 UTC
Uploaded Files to EMP Service are not accessible
Resolved - The Zix Encryption Service - Email Message Privacy (EMP) experienced sporadic issues with file uploading/downloading. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3700411
Jun 24, 13:54 UTC
Monitoring - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3700411
Jun 23, 14:31 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.

Further updates will be provided when new information is available and/or on Monday/Friday afternoons.

Tracking Number: IM3700411
Jun 23, 13:05 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.

Further updates will be provided when new information is available and/or on Friday afternoons.

Tracking Number: IM3700411
Jun 16, 20:12 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.

Tracking Number: IM3700411
Jun 13, 18:50 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 10, 13:19 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 6, 14:10 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 2, 16:43 UTC
Identified - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.

Tracking Number: IM3700411
May 30, 15:34 UTC
Secure Cloud System Reports in Unavailable
Resolved - Secure Cloud System Reports experienced an issue and displayed a 500 ERROR when trying to access the reporting system. No new issues have been reported and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3724818
Jun 24, 12:45 UTC
Monitoring - Secure Cloud System Reports is currently experiencing an issue / is unavailable and displaying a 500 ERROR. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3724818
Jun 23, 14:38 UTC
Investigating - Secure Cloud System Reports is currently experiencing an issue / is unavailable and displaying a 500 ERROR. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3724818
Jun 23, 13:08 UTC
Jun 23, 2025
Jun 22, 2025
Cloud Fax services Europe (Desktop Messaging BMS) Network Maintenance scheduled for 22 June 2025
Completed - The scheduled maintenance has been completed.
Jun 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 16:00 UTC
Scheduled - Cloud Fax services Europe (Desktop Messaging BMS) will be undergoing network maintenance on 22 June 2025 from 16:00 to 20:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2169781
Jun 18, 17:59 UTC
Core Platform - OpenText Directory Services US Urgent Maintenance scheduled for 22 June 2025
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:01 UTC
Scheduled - Core Platform - OpenText Directory Services US will be undergoing urgent maintenance on 22 June 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 13 July 2025. An updated post will be made if the backup date is required.

Tracking Number: C2172664
May 30, 20:00 UTC
Cloud Fax services North America (Fax2Mail - Ashburn) System Maintenance scheduled for 21 June 2025
Completed - The scheduled maintenance has been completed.
Jun 22, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 14:00 UTC
Scheduled - Cloud Fax services North America (Fax2Mail - Ashburn) system maintenance on 21 June 2025 14:00 UTC to 22 June 2025 02:00. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2170302
May 21, 23:15 UTC
Zix - Cybersecurity (Zix Encryption Services - ZixPortal) Software Maintenance scheduled for 21 June 2025
Completed - The scheduled maintenance has been completed.
Jun 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 UTC
Scheduled - Zix - Cybersecurity (Zix Encryption Services - ZixPortal) will be undergoing software maintenance on 21 June 2025 22:00 UTC to 22 June 2025 02:00 UTC. Customers may experience brief service interruptions, which may require re-logging into the platform.

Tracking Number: C2176850
Jun 17, 11:38 UTC
Jun 21, 2025
Core Share US (NA) - GKE cluster upgrades
Completed - The scheduled maintenance has been completed.
Jun 21, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:00 UTC
Scheduled - Core Share US (NA) will be undergoing maintenance on June 21, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
Jun 5, 14:51 UTC
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