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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Austrailia Operational
Core Capture for SAP Solutions Austrailia Operational
Core Case Austrailia Operational
Core Content Austrailia Operational
Core Experience Insights Australia Operational
Core for Federated Compliance Austrailia Operational
Core Platform Operational
Core Platform Austrailia Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational
Core for Supplier Exchange Australia Operational
Core Platform Austrailia Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hightail will be undergoing maintenance on 02 March 2024 from 03:00 UTC to 07:00 UTC. The Application notifications will be intermittently unavailable, during this time.
Tracking Number: C2023934

Posted on Feb 20, 2024 - 18:29 UTC
On 10 March 2024, from 01:00 to 09:00 UTC, a network maintenance has been scheduled that will affect these services:
- Fax2Mail
- Production Messaging
- RightFax Connect
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2014798

Posted on Feb 13, 2024 - 14:52 UTC
On 16 March 2024 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:
- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2021619

Posted on Feb 15, 2024 - 21:00 UTC
Alloy North America will be undergoing maintenance on 24 March 2024 from 02:00 UTC to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. We appreciate your patience.

Tracking Number: C2019982

Posted on Feb 22, 2024 - 04:11 UTC
Alloy North America will be undergoing maintenance on 24 March 2024 from 09:00 UTC to 13:00 UTC. The service will be degraded during this timeframe. Prepare to reprocess transactions in case of any failures. We appreciate your patience.

Tracking Number: C2017081

Posted on Feb 22, 2024 - 04:08 UTC
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 03:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 23, 07:05 UTC
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 19:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 23, 06:46 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 03:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 23, 06:44 UTC
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 15:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 23, 06:43 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:00 UTC
Scheduled - Alloy North America will be undergoing maintenance on 18 February 2024 from 10:00 UTC to 16:00 UTC. Service will be degraded during this timeframe.

After the maintenance window, please verify transaction processing and delivery, and resend any missing transactions.

Tracking Number: C2011146

Jan 18, 21:37 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 UTC
Scheduled - Developer Experience US will be undergoing software maintenance on 17 Feb 2024 from 21:00 UTC to 18 Feb 2024 05:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2012288

Jan 18, 20:27 UTC
Feb 17, 2024
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024
Resolved - Lens for Alloy North America was experiencing an issue. Visibility backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3412926

Feb 13, 23:47 UTC
Update - Lens for Alloy North America is currently experiencing an issue. Delivery status results are delayed by less than 5 minutes. Teams are assembled and working to resolve the issue.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3412926

Feb 13, 22:53 UTC
Update - Lens for Alloy North America is currently experiencing an issue. Delivery status results are delayed by 30-60 minutes. Teams are assembled and working to resolve the issue.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3412926

Feb 13, 21:20 UTC
Update - Lens for Alloy North America is currently experiencing an issue. Delivery status results are delayed by 30-60 minutes. Teams are assembled and working to resolve the issue.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3412926

Feb 13, 19:25 UTC
Update - Lens for Alloy North America is currently experiencing an issue. Clients may experience delayed visibility to status results via Lens.

Teams are assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3412926

Feb 13, 18:20 UTC
Update - Lens for Alloy North America is currently experiencing an issue. Clients may experience delayed visibility to status results via Lens.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3412926

Feb 13, 17:20 UTC
Investigating - Lens for Alloy North America is currently experiencing an issue. Clients may experience delayed visibility to status results via Lens.

Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3412926

Feb 13, 16:19 UTC
Resolved - Lens for Alloy North America was experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3412236

Feb 13, 13:18 UTC
Update - Lens for Alloy North America was experiencing a degradation in service. Visibility backlogs exist and are currently being processed. Service is restored and backlogs are being processed. The incident will be closed when all backlogs are processed. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3412236

Feb 13, 10:26 UTC
Update - Lens for Alloy North America was experiencing a degradation in service. Visibility backlogs exist and are currently being processed. Service is restored and backlogs are being processed. The incident will be closed when all backlogs are processed. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3412236

Feb 13, 07:26 UTC
Update - Lens for Alloy North America was experiencing a degradation in service. Visibility backlogs exist and are currently being processed. Service is restored and backlogs are being processed. The incident will be closed when all backlogs are processed. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3412236

Feb 13, 04:27 UTC
Monitoring - Lens for Alloy North America was experiencing a degradation in service. Visibility backlogs exist and are currently being processed. Service is restored and backlogs are being processed. The incident will be closed when all backlogs are processed. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3412236

Feb 13, 01:40 UTC
Update - Lens for Alloy North America is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Visibility backlogs exist and are currently being processed. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3412236

Feb 12, 23:54 UTC
Update - Lens for Alloy North America is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3412236

Feb 12, 21:51 UTC
Update - Lens for Alloy North America is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3412236

Feb 12, 19:50 UTC
Update - Lens for Alloy North America is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3412236

Feb 12, 18:50 UTC
Identified - Lens for Alloy North America is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3412236

Feb 12, 17:50 UTC
Investigating - Lens for Alloy North America is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3412236

Feb 12, 16:53 UTC
Feb 12, 2024
Resolved - Core Archive North America was experiencing an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3412352

Feb 12, 21:45 UTC
Update - Core Archive North America was experiencing an issue. The fix has been applied and teams are monitoring the situation. We appreciate your patience.

Tracking Number: IM3412352

Feb 12, 21:30 UTC
Update - Core Archive North America was experiencing an issue. The fix has been applied and teams are monitoring the situation. We appreciate your patience.

Tracking Number: IM3412352

Feb 12, 20:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 20:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 19:57 UTC
Investigating - Core Archive North America is currently experiencing an issue . Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3412352

Feb 12, 19:40 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 16:00 UTC
Update - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

AM2: archive.emea.opentext.com - 16:00 to 20:00 GMT
AM3: archive.opentext.eu - 20:00 to 00:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 20:18 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

AM2: archive.emea.opentext.com - 16:00 to 20:00 GMT
AM3: archive.opentext.eu - 20:00 to 00:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 16:51 UTC
Feb 11, 2024
Completed - The scheduled maintenance has been completed.
Feb 11, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 16:30 UTC
Update - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 20:19 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 16:53 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:00 UTC
Update - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 20:17 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 16:49 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 01:00 UTC
Scheduled - On 11 February 2024 from 01:00 UTC to 13:00 UTC a system maintenance has been scheduled that will affect these services:

- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice
- Desktop Messaging BMS
- Production Messaging BMS

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2008499

Jan 12, 11:20 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:00 UTC
Update - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 20:17 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Jan 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Jan 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Jan 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 16:48 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 01:01 UTC
Update - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

GCP-US (archive.us.opentext.cloud) - 01:00 to 03:00 GMT
NA (archive.na.opentext.com) - 03:00 to 07:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 20:16 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

GCP-US (archive.us.opentext.cloud) - 01:00 to 03:00 GMT
NA (archive.na.opentext.com) - 03:00 to 07:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - Feb 6, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - Feb 6, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - Feb 6, 2024 - 14:00 to 18:00 GMT

Feb 2, 16:46 UTC
Feb 10, 2024

No incidents reported.