OpenText Status Dashboard
All Systems Operational
Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Building Information Modelling EU Operational
Core for Capital Projects EU Operational
Core for Federated Compliance EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core for Supplier Exchange EU Operational
Core Platform EU Operational
Core Signature Service EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core North America Operational
Core Capture NA Operational
Core Capture for SAP Solutions NA Operational
Core Case NA Operational
Core Content NA Operational
Core Experience Insights NA Operational
Core for Building Information Modelling NA Operational
Core for Capital Projects NA Operational
Core for Federated Compliance NA Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA Operational
Core for Supplier Exchange NA Operational
Core Platform NA Operational
Core Signature Service NA Operational
Developer Experience NA Operational
Life Sciences Smart View Preview NA Operational
Magellan Risk Guard NA Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
LEAP - Supplier Exchange v1 North America Operational
LEAP - Supplier Exchange v1 Europe Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 18:31 UTC
Core Archive Japan Regular Maintenance Feb 10, 2023 13:30-15:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 02, 2023 - 19:19 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Feb 02, 2023 - 18:34 UTC
LEAP Europe will be undergoing maintenance on 10 February 2023 from 22:00 UTC to 11 February 2023 00:00 UTC. Service connectivity will be unavailable during this timeframe.

Tracking Number: C1906870

Posted on Jan 25, 2023 - 16:54 UTC
Hightail will be undergoing maintenance on Saturday February 11 from 03:00 UTC to 04:00 UTC. The Application will be unavailable / intermittently unavailable while database connects, during this time.
Tracking Number: C1910656

Posted on Feb 08, 2023 - 13:45 UTC
The B2B Connect OFTP service will undergo maintenance on 11 February 2023 from 15:30 UTC to 19:30 UTC. The OFTP service will be unavailable for the first hour of the window. When the service becomes available, customers may experience intermittent interruptions until the maintenance is complete.

Tracking Number: C1885466

Posted on Jan 27, 2023 - 15:18 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 18:45 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 19:15 UTC
Core Archive Europe Regular Maintenance Feb 12, 2023 16:00-20:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 19:21 UTC
Core Archive India Regular Maintenance Feb 12, 2023 16:30-18:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 19:23 UTC
OCP EU - Regular Maintenance 23.1.2 Feb 15, 2023 19:00-19:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 27, 2023 - 13:59 UTC
Update - We will be undergoing scheduled software update. During this time upload and view features will experience intermittent failures.
Jan 20, 2023 - 21:58 UTC
Scheduled - We will be undergoing scheduled software update. During this time upload and view features will experience intermittent failures.
Jan 20, 2023 - 21:54 UTC
OCP NA - Regular Maintenance 23.1.2 Feb 17, 2023 01:00-01:30 UTC
We will be undergoing scheduled software update. During this time upload and view features will experience intermittent failures.
Posted on Jan 20, 2023 - 21:56 UTC
OCP Europe - Scheduled Maintenance Feb 17, 2023 19:00 - Feb 18, 2023 01:00 UTC
We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window
Posted on Feb 03, 2023 - 17:45 UTC
OCP North America - Scheduled Maintenance Feb 18, 2023 01:00-07:00 UTC
We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window.
Posted on Feb 03, 2023 - 17:54 UTC
System Maintenance scheduled for 25 February 2023 Feb 25, 2023 14:00 - Feb 26, 2023 02:00 UTC
On 25 February 2023 from 14:00 UTC to 26 February 2023 02:00 UTC a system maintenance has been scheduled that will affect these services:
- OpenText Fax2Mail (Ashburn)
- OpenText Production Messaging - Fax (Ashburn)
- OpenText RightFax Connect (Ashburn)
Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.
Tracking number: C1906352

Posted on Jan 26, 2023 - 08:59 UTC
Alloy North America will be undergoing maintenance on 26 February 2023 from 17:00 UTC to 21:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C1897687

Posted on Jan 27, 2023 - 10:04 UTC
Past Incidents
Feb 9, 2023

No incidents reported today.

Feb 8, 2023
Resolved - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3156768

Feb 8, 14:02 UTC
Update - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service has been restored and is being validated by OpenText teams. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

Feb 8, 08:27 UTC
Update - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service is restored. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

Feb 8, 04:22 UTC
Monitoring - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service is now restored. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

Feb 8, 00:27 UTC
Identified - Alloy North America and Alloy TaaS are currently experiencing service degradation and message processing delays. Teams have identified the cause and are working to resolve the issue. Please be informed the service has significantly improved however, OpenText teams continue to monitor it. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 7, 22:34 UTC
Update - Alloy North America and Alloy TaaS are currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. The team has determined that Alloy TaaS customers are also impacted. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

Feb 7, 20:27 UTC
Update - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

Feb 7, 18:27 UTC
Update - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

Feb 7, 16:27 UTC
Update - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

Feb 7, 14:27 UTC
Update - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3156768

Feb 7, 13:27 UTC
Investigating - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3156768

Feb 7, 12:28 UTC
Feb 7, 2023
Feb 6, 2023
Resolved - The following services were experiencing a degradation in service. The issue is now resolved. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU

Tracking Number: IM3155782

Feb 6, 16:03 UTC
Monitoring - The following services were experiencing a degradation in service. Service has been restored and is now being validated. Updates for this issue will be posted every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU

Tracking Number: IM3155782

Feb 6, 14:37 UTC
Update - The following services are experiencing a degradation in service. Teams are currently assembled and still working to resolve the issue. Updates for this issue will be posted every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU
Tracking Number: IM3155782

Feb 6, 12:33 UTC
Update - The following services are experiencing a degradation in service. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU
Tracking Number: IM3155782

Feb 6, 11:33 UTC
Investigating - The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU
Tracking Number: IM3155782

Feb 6, 10:33 UTC
Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 17:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window.
Jan 6, 04:33 UTC
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - Alloy North America were experiencing degradation in service and processing delays. The issue has been resolved. We appreciate your patience.
Jan 26, 02:47 UTC
Investigating - Alloy North America are experiencing degradation in service and processing delays. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3148099

Jan 25, 23:28 UTC