OpenText Status Dashboard
All Systems Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OT2 & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OT2 & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
OT2 North America Operational
Core Capture NA Operational
Core Capture for SAP Solutions NA Operational
Core Content NA Operational
Core Experience Insights NA Operational
Core for Building Information Modelling NA Operational
Core for Capital Projects NA Operational
Core for Federated Compliance NA Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA Operational
Core for Supplier Exchange NA Operational
Core Signature Service NA Operational
Life Sciences Smart View Preview NA Operational
OT2 Platform NA Operational
OT2 Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Content EU Operational
Core Experience Insights EU Operational
Core for Building Information Modelling EU Operational
Core for Capital Projects EU Operational
Core for Federated Compliance EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core for Supplier Exchange EU Operational
Core Signature Service EU Operational
LS Smart View Preview EU Operational
OT Platform EU Operational
LEAP - Supplier Exchange v1 North America Operational
LEAP - Supplier Exchange v1 Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Archive Australia Regular Software Update - 22.3.1 Jul 8, 09:00-11:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Jun 28, 16:13 UTC
Core Archive Japan Regular Software Update - 22.3.1 Jul 8, 13:30-15:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Jun 28, 16:16 UTC
Core Archive India Regular Software Update - 22.3.1 Jul 8, 19:30-23:30 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Jun 28, 16:18 UTC
Core Archive North America Regular Software Update - 22.3.1 Jul 10, 03:00-05:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Jun 28, 16:25 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 22.3.1 Jul 10, 14:00-16:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Jun 29, 15:16 UTC
Amstelveen EMEA Datacenter July 10th Network Maintenance Jul 10, 16:00-18:00 UTC
Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jun 8, 09:35 UTC
Core Archive Europe Regular Software Update - 22.3.1 Jul 10, 18:00-20:00 UTC
We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Jun 28, 16:29 UTC
1848393 - Network Maintenance on 17 July 2022 Jul 17, 03:00-07:00 UTC
Desktop Messaging BMS and Production Messaging BMS will be undergoing maintenance on July 17, 2022 from 03:00 - 07:00 GMT. Intermittent service interruptions may occur throughout this timeframe.
Posted on Jun 17, 14:10 UTC
1852928 - Network Maintenance on 24 July 2022 Jul 24, 02:00-08:00 UTC
OpenText™ Alloy™, OpenText™ Lens™, TaaS/Protect will be undergoing maintenance on July 24 2022 at 02:00 GMT to 08:00 GMT. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Posted on Jun 21, 10:09 UTC
Past Incidents
Jun 30, 2022
CORESHARE NA Release deployment- 22.2.3
Completed - The scheduled maintenance has been completed.
Jun 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 19:04 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions
May 30, 15:43 UTC
1858143 - Urgent Maintenance on 30 June 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:00 UTC
Scheduled - Notifications Services North America - Notifications - Email and Notifications Services North America - Notifications - SMS will be undergoing maintenance on June 30, 2022 from 00:00 - 02:00 GMT. Service will be degraded during this timeframe.
Jun 29, 16:17 UTC
Jun 29, 2022
CORESHARE EU Release deployment- 22.2.3
Completed - The scheduled maintenance has been completed.
Jun 29, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 18:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions
May 30, 15:42 UTC
IM2999488 - Core for Supplier Exchange Europe is reported to be down
Resolved - Clients were experiencing service unavailability. This issue is now resolved. We appreciate your patience.
Jun 29, 19:28 UTC
Investigating - Clients are experiencing service unavailability. Teams are assembled and troubleshooting the issue. We appreciate your patience.
Jun 29, 18:53 UTC
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022
1849465 - System Maintenance on 25 June 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 13:00 UTC
Scheduled - Fax2Mail, Production Messaging and RightFax Connect will be undergoing maintenance on 25 June 2022 from 13:00-01:00 GMT. Intermittent service interruptions are expected to occur throughout this timeframe. OpenText services processed in our Ashburn data center will be unavailable during this time. Failover will be performed for Disaster/Recovery capable clients to ensure continuity of business throughout this period.
May 26, 21:22 UTC
Jun 25, 2022
CORESHARE AU Release deployment- 22.2.3
Completed - The scheduled maintenance has been completed.
Jun 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 16:00 UTC
Update - Core Share update. Service will not be available starting at 16:00 UTC for 1 hour.
Jun 21, 12:37 UTC
Update - Core Share update. Service may not be available around 30 minutes or an hour
Jun 20, 17:09 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions
May 30, 15:33 UTC
CORESHARE CA Release deployment- 22.2.3
Completed - The scheduled maintenance has been completed.
Jun 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 16:00 UTC
Update - Core Share update. Service will not be available starting at 16:00 UTC for 1 hour.
Jun 21, 12:36 UTC
Update - Core Share update. Service may not be available around 30 minutes or an hour
Jun 20, 17:08 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions
May 30, 15:40 UTC
Jun 24, 2022

No incidents reported.

Jun 23, 2022
IM2995011: OpenText Notification Services are experiencing message processing delays
Resolved - Notifications Services North America - Notifications - Email and Notifications Services North America - Notifications - SMS were experiencing message processing delays. The issue is now resolved as of June 23, 2022 at 21:30 GMT. We appreciate your patience.
Jun 23, 21:35 UTC
Monitoring - Notifications Services North America - Notifications - Email and Notifications Services North America - Notifications - SMS are experiencing message processing delays. The service is now restored as of 18:05 GMT, 23 June 2022. We appreciate your patience.
Jun 23, 20:38 UTC
Update - Notifications Services North America - Notifications - Email and Notifications Services North America - Notifications - SMS are experiencing message processing delays. Teams are assembled and troubleshooting the issue. We appreciate your patience.
Jun 23, 17:22 UTC
Investigating - Notifications Services North America - Notifications - Email and Notifications Services North America - Notifications - SMS are experiencing message processing delays. Teams are assembled and troubleshooting the issue. We appreciate your patience.
Jun 23, 16:29 UTC
IM2994748: Multiple Easylink Services unavailable
Resolved - Clients were experiencing service unavailability. This issue is now resolved. We appreciate your patience
Jun 23, 10:33 UTC
Investigating - Clients are experiencing service unavailability. OpenText engineers have performed a failover to our redundant ISP provider to restore service. Engineers are currently validating services. Teams are assembled and troubleshooting the issue. We appreciate your patience.
Jun 23, 09:55 UTC
Jun 22, 2022

No incidents reported.

Jun 21, 2022
1855461 - System Maintenance on 21 June 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 14:00 UTC
Scheduled - Desktop Messaging BMS and Production Messaging BMS will undergo a system maintenance on June 21, 2022 from 14:00 - 18:00 GMT.

Please add the new OpenText Simple Mail Transfer Protocol (SMTP) relay addresses to your firewall access list. 150.105.152.38 (FQDN: relay.al.easylink.com) and 150.105.144.38 (FQDN: relay.lt.easylink.com). Virtual Private Network (VPN) clients will need to contact OpenText Support to coordinate required access modifications.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Jun 17, 19:47 UTC
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022
Hightail Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:01 UTC
Scheduled - Hightail will be undergoing Database Maintenance at this time.
May 27, 19:05 UTC
Jun 17, 2022
Core Archive India Regular Software Update - 22.2.4
Completed - The scheduled maintenance has been completed.
Jun 17, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Jun 3, 03:13 UTC
Jun 16, 2022

No incidents reported.

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