OpenText Status Dashboard
All Systems Operational
Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Content EU Operational
Core for Building Information Modelling EU Operational
Core for Capital Projects EU Operational
Core for Federated Compliance EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core for Supplier Exchange EU Operational
Core Signature Service EU Operational
LS Smart View Preview EU Operational
Core Platform EU Operational
Magellan Risk Guard EU Operational
Core North America Operational
Core Capture NA Operational
Core Capture for SAP Solutions NA Operational
Core Content NA Operational
Core Experience Insights NA Operational
Core for Building Information Modelling NA Operational
Core for Capital Projects NA Operational
Core for Federated Compliance NA Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA Operational
Core for Supplier Exchange NA Operational
Core Signature Service NA Operational
Life Sciences Smart View Preview NA Operational
Core Platform NA Operational
Magellan Risk Guard - NA Operational
Developer Experience - NA Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
LEAP - Supplier Exchange v1 North America Operational
LEAP - Supplier Exchange v1 Europe Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CORESHARE AU Release deployment- 22.4.2 Dec 7, 2022 15:00-17:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Nov 10, 2022 - 11:05 UTC
CORESHARE CA Release deployment- 22.4.2 Dec 8, 2022 03:00-05:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Nov 10, 2022 - 11:00 UTC
CORESHARE NA Release deployment- 22.4.2 Dec 9, 2022 03:00-05:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Nov 10, 2022 - 10:55 UTC
Core Europe - System Maintenance Dec 10, 2022 20:00 - Dec 11, 2022 01:00 UTC
Update - We will be undergoing scheduled software and infrastructure maintenance during this time. All services will be inaccessible during the window.
[Ref: C1889408]
Nov 16, 2022 - 19:25 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 2022 - 19:54 UTC
Scheduled - We will be undergoing scheduled software and infrastructure maintenance during this time. All services will be inaccessible during the window.
[Ref: C1889408]
Nov 04, 2022 - 16:06 UTC
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Connectivity Issues for Multiple Services Reported
Resolved - The following services were experiencing an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3108136
Nov 24, 07:27 UTC
Update - The following services were experiencing an issue. Service remains restored and validation continues. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3108136
Nov 24, 06:31 UTC
Update - The following services were experiencing an issue. Service remains restored and validation continues. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Nov 24, 04:26 UTC
Update - The following services were experiencing an issue. Service remains restored and validation continues. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Nov 24, 02:25 UTC
Update - The following services were experiencing an issue. Service remains restored and validations continue. We appreciate your patience.
Nov 24, 01:28 UTC
Update - The following services were experiencing an issue. Service remains restored and validations continue. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- Fax2Mail
- MyPortal
- Production Messaging
- RightFax Connect
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice
- SOAP API
- REST API

Tracking Number: IM3108136
Nov 23, 23:24 UTC
Monitoring - The following services were experiencing an issue. Service has been restored and is now being validated. We appreciate your patience.
- Fax2Mail
- MyPortal
- Production Messaging
- RightFax Connect
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice
- SOAP API
- REST API

Tracking Number: IM3108136
Nov 23, 21:57 UTC
Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Fax2Mail
- MyPortal
- Production Messaging
- RightFax Connect
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice
- SOAP API
- REST API

Tracking Number: IM3108136
Nov 23, 21:33 UTC
Connectivity Issues for Multiple Services Reported
Resolved - The following services were experiencing an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3108136
Nov 24, 07:27 UTC
Update - The following services were experiencing an issue. Service remains restored and validation continues. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3108136
Nov 24, 06:31 UTC
Update - The following services were experiencing an issue. Service remains restored and validation continues. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Nov 24, 04:26 UTC
Update - The following services were experiencing an issue. Service remains restored and validation continues. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Nov 24, 02:25 UTC
Update - The following services were experiencing an issue. Service remains restored and validations continue. We appreciate your patience.
Nov 24, 01:28 UTC
Update - The following services were experiencing an issue. Service remains restored and validation continues. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Capture NA
- Core Capture for SAP Soulutions NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Signature Service NA
- Life Sciences Smart View Preview NA
- Core Platform NA
- Magellan Risk Guard - NA
- Developer Experience - NA

Tracking Number: IM3108136
Nov 23, 23:25 UTC
Monitoring - The following services were experiencing an issue. Service has been restored and is now being validated. We appreciate your patience.
- Core Capture NA
- Core Capture for SAP Soulutions NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Signature Service NA
- Life Sciences Smart View Preview NA
- Core Platform NA
- Magellan Risk Guard - NA
- Developer Experience - NA
Tracking Number: IM3108136
Nov 23, 21:55 UTC
Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Capture NA
- Core Capture for SAP Soulutions NA
- Core Content NA
- Core Experience Insights NA
- Core for Building Information Modelling NA
- Core for Capital Projects NA
- Core for Federated Compliance NA
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA
- Core for Supplier Exchange NA
- Core Signature Service NA
- Life Sciences Smart View Preview NA
- Core Platform NA
- Magellan Risk Guard - NA
- Developer Experience - NA
Tracking Number: IM3108136
Nov 23, 21:17 UTC
Nov 23, 2022
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Core Experience Insights North America is experiencing application issues
Resolved - Core Experience Insights North America was experiencing experiencing issues running regular business cases/flows. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3105573
Nov 19, 22:16 UTC
Monitoring - Core Experience Insights North America was experiencing issues running regular business cases/flows. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3105573
Nov 19, 22:09 UTC
Investigating - Core Experience Insights North America is currently experiencing issues running regular business cases/flows. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3105573
Nov 19, 21:54 UTC
Cloud Fax services North America Maintenance scheduled for 19 November 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 UTC
Scheduled - Cloud Fax services North America will be undergoing maintenance on 19 November 2022 from 12:00 UTC to 16:00 UTC. During this timeframe, the BMS Portal will be unavailable, affecting account administration and report generation. However, sending and receiving of faxes and ServerLink APIs will continue to work.

Tracking Number: C1892981
Nov 18, 20:01 UTC
Core North America - System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 UTC
Update - We will be undergoing scheduled software and infrastructure maintenance during this time. All services will be inaccessible during the window.
[Ref: C1888129, C1887613]
Nov 4, 21:06 UTC
Scheduled - We will be undergoing scheduled software and infrastructure maintenance during this time. All services will be inaccessible during the window.
[Ref: C1888129]
Nov 4, 16:00 UTC
Nov 18, 2022

No incidents reported.

Nov 17, 2022
Network Maintenance scheduled for 20 November 2022
Completed - The maintenance originally planned for 20 November 2022 from 03:00 UTC to 07:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C1883733
Nov 17, 22:39 UTC
Scheduled - On 20 November 2022 from 03:00 UTC to 07:00 UTC a network maintenance has been scheduled that will affect these services:
- OpenText Desktop Messaging - BMS (NA)
- OpenText Notifications - Email
- OpenText Production Messaging (NA)
- OpenText Production Messaging BMS (NA)


Intermittent service interruptions are expected to occur throughout this timeframe. If the maintenance is unable to be performed on the date specified above, the work will be rescheduled to 11 December 2022. An updated notification will be sent if the backup date is required.

Tracking number: C1883733
Oct 19, 01:32 UTC
Content Metadate Services (CMS) in Core Europe was unavailable
Resolved - Content Metadata Services in Core Europe was having an issue and was unavailable. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3104360
Nov 17, 22:34 UTC
Update - Content Metadata Services in Core Europe is currently having an issue and is unavailable. Teams are still troubleshooting and working to resolve the issue. We appreciate your patience.
Nov 17, 22:15 UTC
Investigating - CMS in Core EU is currently unavai experiencing an issue and is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Nov 17, 21:08 UTC
Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.

Nov 13, 2022
Core Archive India Regular Software Update
Completed - The scheduled maintenance has been completed.
Nov 13, 20:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Oct 27, 15:30 UTC
Core Archive Europe Regular Software Update
Completed - The scheduled maintenance has been completed.
Nov 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 21:09 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Oct 27, 15:29 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update
Completed - The scheduled maintenance has been completed.
Nov 13, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 14:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Oct 27, 15:27 UTC
Core Archive North America Regular Software Update
Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:01 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Oct 27, 15:18 UTC
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