OpenText
All Systems Operational

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To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.

For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)


Important notice for US-Li3 Core Capture and Core Capture for SAP Solutions tenants
Ingress IP address for US-based tenants will change on January 25, 2025. For more information, please refer to Knowledge Base article KB0833068. (My Support Portal log on required)

Note: This does not affect customer tenants on GCP.

Aviator IoT Operational
B2B Connect Operational
Cloud Fax services Australia Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
Production Messaging BMS Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
Production Messaging BMS Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CMS (cms.us.opentext.com) Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Platform - OTDS (otdsauth.us.opentext.com) Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - EU Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN Operational
Core Archive for SAP® Solutions - JP Operational
Core Archive for SAP® Solutions - SG Operational
Core Archive for SAP® Solutions - UAE Operational
Core Archive for SAP® Solutions - US Operational
Core Collaboration Access Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance scheduled for 15 February 2025 Feb 15, 2025 11:00-22:00 UTC
On 15 February 2025 from 11:00 UTC to 22:00 UTC, a system maintenance has been scheduled that will affect these services:

- Fax2mail
- Production Messaging

Service connectivity will unavailable during this timeframe.

Tracking Number: C2126448
Posted on Jan 16, 2025 - 06:51 UTC
Network Maintenance scheduled for 16 February 2025 Feb 16, 2025 04:00-10:00 UTC
On 16 February 2025 from 04:00 UTC to 10:00 UTC a network maintenance has been scheduled that will affect these services:

Core Archive North America
Core US
Core Share North America
Core Signature add-on for Core Share North America
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Service (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Standalone North America

We strive to minimize network disruptions and aim for a zero-downtime maintenance window. However, as with any maintenance activity, intermittent service interruptions may occur during this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as normal. If you encounter any issues, please contact your OpenText Support Team and reference the tracking number listed below.

Tracking number: C2121327
Posted on Jan 08, 2025 - 18:32 UTC
Rescheduled software maintenance for Cloud Fax services EMEA Feb 17, 2025 20:00 - Feb 18, 2025 00:00 UTC
Update - The software maintenance scheduled for 10 February 2025 from 20:00 to 11 February 2025 00:00 GMT, has been rescheduled to 17 February 2025 from 20:00 to 18 February 2025 00:00 GMT.

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking number: C2120375
Feb 10, 2025 - 19:12 UTC
Scheduled - The software maintenance scheduled for 22 January 2025 from 20:00 to 23 January 2025 00:00 GMT, has been rescheduled to 10 February 2025 from 20:00 to 11 February 2025 00:00 GMT.

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking number: C2120375
Jan 22, 2025 - 21:21 UTC
System Maintenance scheduled for 22 February 2025 Feb 22, 2025 14:00 - Feb 23, 2025 02:00 UTC
On 22 February 2025 from 14:00 UTC to 02:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail - Ashburn
- RightFax Connect - Ashburn

Service will be degraded during this timeframe.

Tracking number: C2128208
Posted on Jan 23, 2025 - 05:52 UTC
Network Maintenance scheduled for 23 February 2025 Feb 23, 2025 16:00-23:00 UTC
Network Maintenance scheduled for 23 February 2025

On 23 February 2025 from 16:00 to 23:00 UTC, a network maintenance has been scheduled that will affect these Core Europe services:
- Core Capture
- Core Capture for SAP Solutions
- Core Case
- Core Content
- Core for Capital Projects
- Core Journey
- Core for Federated Compliance
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText
- Core Signature Service
- Core for Supplier Exchange
- Developer Experience
- Life Sciences Smart View Preview
- Information Intelligence - API
- Core Platform - OTDS
- Core Platform - ETS
- Core Platform - Admin Center
- Core Platform - CMS
- Core Platform - CSS
- Core Platform - CVT
- Core Platform - OES
- Core Platform - (Search, Workflow, CTIS, Eventing)

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2018485
Posted on Jan 17, 2025 - 07:56 UTC
Network Maintenance scheduled for 9 March 2025 Mar 9, 2025 01:00-13:00 UTC
On 9 March 2025 from 01:00 UTC to 13:00 UTC a network maintenance has been scheduled that will affect these services:

Core Messaging - Email
Core Messaging - SMS
Core Messaging - Voice
Fax Cloud Connect
Fax2Mail
Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking number: C2132980
Posted on Feb 05, 2025 - 06:35 UTC
Network Maintenance scheduled for 9 March 2025 Mar 9, 2025 04:00-10:00 UTC
OpenText Desktop Messaging - BMS (NA) and OpenText Production Messaging - BMS (NA) will be undergoing maintenance on 9 March 2025 from 04:00 UTC to 10:00 UTC. Service may be degraded and processing delays may occur; however, no downtime is expected during this timeframe.

Tracking Number: C2069156
Posted on Feb 07, 2025 - 06:49 UTC
Database Maintenance scheduled for 9 March 2025 Mar 9, 2025 17:00-19:00 UTC
Core Platform – OTDS will be undergoing maintenance on 9 March 2025 from 17:00 UTC to 19:00 UTC. Service will be degraded for the first 1 hour of the maintenance window.

Tracking Number: C2134900
Posted on Feb 07, 2025 - 09:45 UTC
Data Center network maintenance is scheduled for March 9, 2025, from 17:00 to 19:00 UTC Mar 9, 2025 17:00-19:00 UTC
On March 9, 2025, from 17:00 to 19:00 UTC OpenText will move internet traffic to new internet routers within the Amstelveen data center.

Note: If the maintenance cannot be performed on March 9th, it will be rescheduled to March 23, 2025, and an updated notification will be sent.

Services affected
This change will affect one or more of your Core Europe and Core US services. Additionally, interconnect traffic between OpenText data centers may be impacted.

• Core Archive for SAP® Solutions
• Core Capture
• Core Capture for SAP Solutions
• Core Process Automation
• Core Digital Asset Management
• Core for Capital Projects
• Core for Federated Compliance
• Core Content Management for SAP® SuccessFactors
• Core Collaboration for Engineering
• Core Journey
• Core Share
• Core Signature Service
• Developer Experience
• Information Intelligence - Thrust API
• Life Sciences Smart View Preview

Impact:
During the maintenance window, there is a potential for service interruption, and service redundancy will be degraded.

In the unlikely event that you experience a connectivity issue or service degradation; you may contact your support service desk team.

Tracking number: C2071648
Posted on Jan 28, 2025 - 19:11 UTC
System Maintenance scheduled for 15 March 2025 Mar 15, 2025 11:00-22:00 UTC
On 15 March 2025 from 11:00 UTC to 22:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- Production Messaging
- Fax Cloud Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2135953
Posted on Feb 13, 2025 - 08:57 UTC
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
CORESHARE NA Release deployment- 25.1.2
Completed - The scheduled maintenance has been completed.
Feb 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 16:02 UTC
CORESHARE CA Release deployment- 25.1.2
Completed - The scheduled maintenance has been completed.
Feb 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:01 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 16:00 UTC
Feb 10, 2025
Core Content & Platform Service North America is experiencing degraded performance.
Resolved - This incident has been resolved.
Feb 10, 20:07 UTC
Update - The Search functionality is still currently degraded within the Core applications in North America. We are monitoring the situation and will reconvene the team for complete resolution.
Feb 8, 03:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 02:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 7, 23:24 UTC
Investigating - The following services in North America are experiencing an issue and is degraded. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Content
- Core Journey
- Core Supplier Exchange
- Developer Experience
- Core Case Management
- Core SAP Success Factors
Tracking Number: IM3636716
Feb 7, 22:44 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025
Feb 7, 2025
CORESHARE EU Release deployment- 25.1.2
Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 15:56 UTC
CORESHARE AU Release deployment- 25.1.2
Completed - The scheduled maintenance has been completed.
Feb 7, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 15:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 15:53 UTC
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025
Urgent Maintenance originally scheduled for 26 January 2025 is being rescheduled to 2 February 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 03:00 UTC
Update - The maintenance originally scheduled for 26 January 2025 from 03:00 UTC to 09:00 UTC has been rescheduled to 2 February 2025 from 03:00 UTC to 09:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2120147
Jan 24, 19:10 UTC
Scheduled - The maintenance originally scheduled for 26 January 2025 from 03:00 UTC to 09:00 UTC has been rescheduled to 2 February 2025 from 03:00 UTC to 09:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2120147
Feb 2, 19:00 UTC
Feb 1, 2025
IOT/IDM Messaging Maintenance scheduled for 1 February 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 13:00 UTC
Scheduled - IOT/IDM Messaging will be undergoing maintenance on 1 February 2025 from 13:00 UTC to 17:00 UTC. While we do not anticipate any outage or degraded service, the application may be intermittently unavailable during this time.
Tracking Number: C2130795
Jan 24, 20:56 UTC
Jan 31, 2025
System Maintenance scheduled for 31 January 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 01:01 UTC
Scheduled - Core Fax - Canada and XM SendSecure - Canada will be undergoing maintenance on 31 January 2025 from 01:00 UTC to 05:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126637
Jan 16, 17:16 UTC
System Maintenance scheduled for 31 January 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 01:00 UTC
Scheduled - Core Fax - United States and XM SendSecure - United States will be undergoing maintenance on 31 January 2025 from 01:00 UTC to 05:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126410
Jan 16, 17:10 UTC
Jan 30, 2025
System Maintenance scheduled for 30 January 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 19:00 UTC
Scheduled - Core Fax (EMEA) and XM SendSecure (EMEA) will be undergoing maintenance on 30 January 2025 from 19:00 UTC to 23:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126624
Jan 16, 17:20 UTC
System Maintenance scheduled for 30 January 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 13:00 UTC
Scheduled - Core Fax (Australia) and XM SendSecure (Australia) will be undergoing maintenance on 30 January 2025 from 13:00 UTC to 17:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126619
Jan 16, 19:10 UTC
OpenText Core Web Optimization Maintenance scheduled for 30 January 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 05:00 UTC
Scheduled - Core Web Optimization will be undergoing maintenance on 30 January 2025 from 05:00 UTC to 09:00 UTC. While we do not expect any outage, the application may be intermittently unavailable during this time.
Tracking Number: C2131861
Jan 28, 18:25 UTC
Core Signature Release Maintenance scheduled for 29 January 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 02:30 UTC
Scheduled - Core Signature will be undergoing release maintenance on 30 January 2025 from 02:30 UTC to 04:30 UTC. While we do not expect any outage, the application may be be intermittently unavailable during this time.
Tracking Number: C2128935
Jan 22, 14:22 UTC
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