OpenText
All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Australia Operational
Core Capture for SAP Solutions Australia Operational
Core Case Australia Operational
Core Content Australia Operational
Core Experience Insights Australia Operational
Core for Federated Compliance Australia Operational
Core Platform Austrailia Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational
Core for Supplier Exchange Australia Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance scheduled for 22 June 2024 Jun 22, 2024 13:00 - Jun 23, 2024 01:00 UTC
On 22 June 2024 from 13:00 UTC to 23 June 2024 01:00 UTC a system maintenance has been scheduled that will affect these services:
- Fax2Mail (Ashburn)
- Production Messaging (Ashburn)
- RightFax Connect (Ashburn)

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2051014

Posted on May 22, 2024 - 02:09 UTC
The network maintenance originally planned for 23 June 2024 from 03:00 UTC to 11:00 UTC has been postponed. More details around the new date will be communicated at a later date.

Tracking Number: C1975176

Posted on Jun 07, 2024 - 07:46 UTC
The maintenance originally scheduled for 14 April 2024 from 02:00 UTC to 10:00 UTC has been rescheduled to 23 June 2024 from 03:00 UTC to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. An updated notification will be sent if the backup date of 13 July 2024 is required.

Tracking Number: C1975176

Posted on May 24, 2024 - 08:02 UTC
The database maintenance originally scheduled for 2 June 2024 from 09:00 UTC to 17:00 UTC has been rescheduled to 7 July 2024 from 09:00 UTC to 17:00 UTC. Service will be degraded during this timeframe. Please monitor the application for any transaction failures.

Tracking Number: C2030528

Posted on Jun 19, 2024 - 05:17 UTC
We will be undergoing the 24.3.1 release for GCP-US and NA during this time as well as performing hardware migration for NA Prod & Pre-Prod. All services will be inaccessible during the window.

24.3.1 Release
-----------------
- GCP-US (archive.us.opentext.cloud) - 00:00 to 02:00 GMT
- NA (archive.na.opentext.com) - 00:00 to 02:00 GMT

Hardware maintenance
----------------------------
- NA (archive.na.opentext.com) / NA (Li3) Pre-Prod - 02:00 to 08:00 GMT

Pre-Production Maintenance Schedule for deploying 24.3.1
-----------------------------------------------------------------
NA (Li3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
EMEA (AM3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - July 9, 2024 - 14:00 to 18:00 GMT

Posted on Jun 14, 2024 - 16:22 UTC
The maintenance originally scheduled for 9 June 2024 from 16:00 UTC to 20:00 UTC has been rescheduled to 21 July 2024 from 16:00 UTC to 20:00 UTC. Service connectivity will be degraded during this timeframe. Customers should verify that no connectivity issues exist. If an issue is discovered, please contact your OpenText Support Team for assistance and reference tracking number C2046616. Customers connecting to the OpenText Slough data center through the Internet Protocol Security (IPSEC) Virtual Private Network (VPN) tunnel should be able to resolve connectivity issues on their own by resetting the VPN tunnel. If the maintenance is unable to be performed on the dates specified above, it may be rescheduled to 28 July 2024.

Tracking Number: C2046616

Posted on Jun 15, 2024 - 04:34 UTC
System Maintenance scheduled for 20 July 2024 Jul 20, 2024 13:00 - Jul 21, 2024 01:00 UTC
Fax2Mail - PCI and RightFax Connect - PCI will be undergoing maintenance on 20 July 2024 from 13:00 UTC to 21 July 2024 01:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2064621

Posted on Jun 20, 2024 - 06:57 UTC
Past Incidents
Jun 21, 2024

No incidents reported today.

Jun 20, 2024

No incidents reported.

Jun 19, 2024
Resolved - Core Content US was experiencing an intermittent issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3499567

Jun 19, 20:45 UTC
Monitoring - Core Content US was experiencing an intermittent issue. Service has been restored and monitoring is in progress. We appreciate your patience.

Tracking Number: IM3499567

Jun 19, 20:27 UTC
Update - Core Content US is currently experiencing an intermittent issue. Teams are assembled and troubleshooting the issue. Updates for this issue will be posted every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3499567

Jun 19, 19:20 UTC
Update - Core Content US is currently experiencing an intermittent issue. Teams are assembled and are continuing to investigate the issue. Updates for this issue will be posted as soon as they are available. We appreciate your patience.

Tracking Number: IM3499567

Jun 19, 18:20 UTC
Investigating - Core Content US is currently experiencing an intermittent issue. Our monitors have picked up alerts and we have assembled the team which is currently investigating the issue. Updates for this issue will be posted as soon as they are available. We appreciate your patience.

Tracking Number: IM3499567

Jun 19, 17:18 UTC
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 UTC
Scheduled - The maintenance originally planned for 16 June 2024 from 09:00 UTC to 17:00 UTC has been canceled. Thank you for your understanding.

Tracking Number: C2039128

May 28, 06:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 UTC
Scheduled - The maintenance originally scheduled for 7 April 2024 from 02:00 UTC to 10:00 UTC has been rescheduled to 16 June 2024 from 03:00 UTC to 11:00 UTC.
Service connectivity will be unavailable for the first 3 hours and then intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2031295

May 15, 05:52 UTC
Completed - The scheduled maintenance has been completed.
Jun 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 UTC
Scheduled - The network maintenance originally planned for 16 June 2024 from 03:00 UTC to 11:00 UTC has been postponed. More details around the new date will be communicated at a later date.

Tracking Number: C2031295

Jun 7, 07:44 UTC
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 16:00 UTC
Scheduled - Core Share North America will be undergoing maintenance on Saturday June 15, 2024 from 16:00 UTC to 20:00 UTC. The Application will not be available during the maintenance window.
May 28, 16:37 UTC
Completed - The scheduled maintenance has been completed.
Jun 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 28, 16:39 UTC
Scheduled - Core Share Europe will be undergoing maintenance on Saturday June 15, 2024 from 10:00 UTC to 14:00 UTC.
The Application will not be available during the maintenance window.

Jun 15, 10:00 UTC
Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 16:01 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

AM2: archive.emea.opentext.com - 16:00 to 19:00 GMT
AM3: archive.opentext.eu - 19:00 to 23:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:12 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 16:00 UTC
Scheduled - The network maintenance originally scheduled for 2 June 2024 from 16:00 UTC to 20:00 UTC has been rescheduled to 9 June 2024 from 16:00 UTC to 20:00 UTC. Service connectivity will be degraded during this timeframe.

Customers should verify that no connectivity issues exist. If an issue is discovered, please contact your OpenText Support Team for assistance and reference tracking number C2046616. Customers connecting to the OpenText Slough data center through the Internet Protocol Security (IPSEC) Virtual Private Network (VPN) tunnel should be able to resolve connectivity issues on their own by resetting the VPN tunnel.

Tracking Number: C2046616

May 30, 06:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 16:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:14 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:11 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 30, 14:38 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

GCP-US (archive.us.opentext.cloud) - 01:00 to 05:00 GMT
NA (archive.na.opentext.com) - 04:00 to 08:00 GMT

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:09 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 03:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:10 UTC
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 30, 14:40 UTC
Scheduled - Core Share Canada will be undergoing maintenance on Saturday June 8, 2024 from 16:00 UTC to 20:00 UTC.
The Application will not be available during the maintenance window.

May 28, 16:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 11:00 UTC
Scheduled - On 8 June 2024 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.

Additional Details: Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2050580

May 8, 14:14 UTC
Jun 7, 2024
Completed - The scheduled maintenance has been completed.
Jun 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 14:00 UTC
Scheduled - Core Share Australia will be undergoing maintenance on June 7, 2024 from 14:00 UTC to 18:00 UTC.
The Application will not be available during the maintenance window.

May 28, 16:29 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 11:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 09:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-------------------------------------------
NA (Li3) Pre-Prod - June 4, 2024 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - June 4, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - June 4, 2024 - 14:00 to 18:00 GMT

May 29, 18:03 UTC