OpenText
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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Australia Operational
Core Capture for SAP Solutions Australia Operational
Core Case Australia Operational
Core Content Australia Operational
Core Experience Insights Australia Operational
Core for Federated Compliance Australia Operational
Core Platform Austrailia Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational
Core for Supplier Exchange Australia Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance scheduled for 28 July 2024 Jul 28, 2024 00:00-12:00 UTC
On 28 July 2024 from 00:00 UTC to 12:00 UTC a network maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice
- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Cloud Fax and Notification services that are capable of failover will be routed to alternate processing sites to further minimize interruptions. BMS, and TradeGateway OpenText products will experience a brief interruption of service between 01:00 to 08:00 GMT.

Tracking number: C2067491
Posted on Jun 28, 2024 - 17:00 UTC
System Maintenance scheduled for 10 August 2024 Aug 10, 2024 14:00-18:00 UTC
On 10 August from 14:00 to 18:00 UTC a system maintenance has been scheduled that will affect these services:

Cloud Fax services North America
- XM Fax
- XM SendSecure
- XM Fax - Canada
- XM SendSecure - Canada

Cloud Fax services EMEA
- XM Fax
- XM SendSecure

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

Customer Action: In the unlikely event that you experience other service degradation, you may contact your support service desk team.

Additional Detail: This system maintenance is required to deploy the latest 24.3 cloud release update.

Tracking number: C2074556
Posted on Jul 26, 2024 - 18:04 UTC
System Maintenance scheduled for 11 August 2024 Aug 11, 2024 00:00-16:00 UTC
On 11 August 2024 from 00:00 UTC to 16:00 UTC a system maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2070092
Posted on Jul 12, 2024 - 07:31 UTC
Network Maintenance originally scheduled for 16 June 2024 is being rescheduled to 18 August 2024 Aug 18, 2024 03:00-11:00 UTC
The maintenance originally scheduled for 16 June 2024 from 03:00 UTC to 11:00 UTC has been rescheduled to 18 August 2024 from 03:00 UTC to 11:00 UTC. Service connectivity will be unavailable for the first 3 hours and then intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2031295
Posted on Jun 28, 2024 - 06:04 UTC
Network Maintenance scheduled for 18 August 2024 Aug 18, 2024 16:00-18:00 UTC
On 18 August 2024, from 16:00 UTC to 18:00 UTC network maintenance has been scheduled that will affect these services:

- Core Archive Europe (archive.de.opentext.cloud)
- Core Archive Europe
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core Experience Insights EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP - SuccessFactors Document Management Core by OpenText EU
- Core Signature Service EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Share Europe
- Core Signature EU
- Core Signature add-on for Core Share Europe
- Core Signature add-on for Content Suite Platform/xECM Europe
- Core Signature add-on for Content Suite Platform/xECM Europe
- Core Signature Standalone Europe
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU

Intermittent file processing delays are expected to occur throughout this timeframe.

Tracking number: C2058091
Posted on Jul 17, 2024 - 04:34 UTC
Cloud Fax services North America Maintenance scheduled for 24 August 2024 Aug 24, 2024 13:00 - Aug 25, 2024 01:00 UTC
Fax2Mail - PCI and RightFax Connect - PCI will be undergoing maintenance on 24 August 2024 from 13:00 UTC to 25 August 2024 01:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Additional Details: Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs

Tracking Number: C2074558
Posted on Jul 23, 2024 - 15:03 UTC
Network Maintenance originally scheduled for 23 June 2024 is being rescheduled to 8 September 2024 Sep 8, 2024 03:00-11:00 UTC
.The maintenance originally scheduled for 23 June 2024 from 03:00 UTC to 11:00 UTC has been rescheduled to 8 September 2024 from 03:00 UTC to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C1975176
Posted on Jun 28, 2024 - 06:08 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
CORESHARE NA Release deployment- 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jul 22, 17:14 UTC
Jul 25, 2024
CORESHARE EU Release deployment- 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jul 22, 17:12 UTC
Core Capture NA was experiencing intermittent issues
Resolved - Core Capture NA was intermittently slow in connecting to the login page. This was resolved by 13:00 GMT by restarting one of the servers that was not accepting connections.
Jul 25, 13:32 UTC
CORESHARE CA Release deployment- 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jul 22, 17:09 UTC
Jul 24, 2024
CORESHARE AU Release deployment- 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jul 22, 17:08 UTC
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
System Maintenance scheduled for 20 July 2024
Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 UTC
Scheduled - Fax2Mail - PCI and RightFax Connect - PCI will be undergoing maintenance on 20 July 2024 from 13:00 UTC to 21 July 2024 01:00 UTC. Service will be degraded during this timeframe.

Tracking Number: C2064621
Jun 20, 06:57 UTC
Jul 20, 2024
OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production are experiencing service connectivity issue.
Resolved - OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production was experiencing a service connectivity issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3518720
Jul 20, 20:51 UTC
Update - OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production is experiencing a service connectivity issue. The team is still investigating and troubleshooting the problem. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3518720
Jul 20, 19:16 UTC
Update - OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production is experiencing a service connectivity issue. The team is still investigating and troubleshooting the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3518720
Jul 20, 15:16 UTC
Update - OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production is experiencing a service connectivity issue. The team is currently assembled and troubleshooting the problem. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3518720
Jul 20, 13:11 UTC
Update - OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production is experiencing a service connectivity issue. The team is currently assembled and troubleshooting the problem. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3518720
Jul 20, 11:12 UTC
Update - OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production is experiencing a service connectivity issue. The team is currently assembled and troubleshooting the problem. We appreciate your patience.

Tracking Number: IM3518720
Jul 20, 10:06 UTC
Update - OpenText Cloud Platform (OCP) - Google Cloud Platform (GCP) Australian Production is experiencing a service connectivity issue. The team is currently assembled and troubleshooting the problem. We appreciate your patience.

Tracking Number: IM3518720
Jul 20, 09:02 UTC
Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Capture Australia
- Core for Case Management Australia
- Core Content Australia
- Core for Federated Compliance Australia
- Developer Experience Australia
- Core for Supplier Exchange Australia
- Core Experience Insights Australia
Jul 20, 07:06 UTC
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Supplier Portal was experiencing an issue.
Resolved - Supplier Portal for the following clients was experiencing an issue:

- Ford
- Jaguar Land Rover
- Mitsubishi
- Delphi Technologies/Phinia

The issue is now resolved. We appreciate your patience.

Tracking Number: IM3515307
Jul 15, 18:26 UTC
Update - Supplier Portal for the following clients is currently experiencing an issue:

- Ford
- Jaguar Land Rover
- Mitsubishi
- Delphi Technologies/Phinia

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3515307
Jul 15, 18:15 UTC
Investigating - Supplier Portal for the following clients is currently experiencing an issue:

- Ford
- Jaguar Land Rover
- Mitsubishi
- Delphi Technologies/Phinia

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3515307
Jul 15, 17:14 UTC
Jul 14, 2024
Core Archive Europe Regular Software Update - 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 16:01 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

AM2: archive.emea.opentext.com - 16:00 to 19:00 GMT
AM3: archive.opentext.eu - 19:00 to 23:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
NA (Li3) Pre-Prod - July 14, 2024 - 02:00 to 08:00 GMT (Hardware maintenance)
EMEA (AM3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - July 9, 2024 - 14:00 to 18:00 GMT
Jun 26, 16:37 UTC
Network Maintenance originally scheduled for 9 June 2024 is being rescheduled to 14 July 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 16:00 UTC
Scheduled - The maintenance originally scheduled for 9 June 2024 from 16:00 UTC to 20:00 UTC has been rescheduled to 21 July 2024 from 16:00 UTC to 20:00 UTC. Service connectivity will be degraded during this timeframe. Customers should verify that no connectivity issues exist. If an issue is discovered, please contact your OpenText Support Team for assistance and reference tracking number C2046616. Customers connecting to the OpenText Slough data center through the Internet Protocol Security (IPSEC) Virtual Private Network (VPN) tunnel should be able to resolve connectivity issues on their own by resetting the VPN tunnel. If the maintenance is unable to be performed on the dates specified above, it may be rescheduled to 28 July 2024.

Tracking Number: C2046616
Jun 15, 04:34 UTC
Core Archive India Regular Software Update - 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 14, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 16:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
NA (Li3) Pre-Prod - July 14, 2024 - 02:00 to 08:00 GMT (Hardware maintenance)
EMEA (AM3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - July 9, 2024 - 14:00 to 18:00 GMT
Jun 26, 16:41 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
NA (Li3) Pre-Prod - July 14, 2024 - 02:00 to 08:00 GMT (Hardware maintenance)
EMEA (AM3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - July 9, 2024 - 14:00 to 18:00 GMT
Jun 26, 16:35 UTC
Core Archive North America & GCP-US Regular Software Update - 24.3.1 & Hardware Migration
Completed - The scheduled maintenance has been completed.
Jul 14, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 16:20 UTC
Scheduled - We will be undergoing the 24.3.1 release for GCP-US and NA during this time as well as performing hardware migration for NA Prod & Pre-Prod. All services will be inaccessible during the window.

24.3.1 Release
-----------------
- GCP-US (archive.us.opentext.cloud) - 00:00 to 02:00 GMT
- NA (archive.na.opentext.com) - 00:00 to 02:00 GMT

Hardware maintenance
----------------------------
- NA (archive.na.opentext.com) - 02:00 to 08:00 GMT

Pre-Production Maintenance Schedule for deploying 24.3.1
-----------------------------------------------------------------
NA (Li3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
NA (Li3) Pre-Prod - July 14, 2024 - 02:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - July 9, 2024 - 14:00 to 18:00 GMT
Jun 14, 16:22 UTC
Core Archive Canada (archive.ca.opentext.cloud) Regular Software Update - 24.3.1
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
NA (Li3) Pre-Prod - July 14, 2024 - 02:00 to 08:00 GMT (Hardware maintenance)
EMEA (AM3) Pre-Prod - July 9, 2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - July 9, 2024 - 14:00 to 18:00 GMT
Jun 26, 16:34 UTC
Jul 13, 2024

No incidents reported.

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