OpenText
Uploaded Files to EMP Service are not accessible
Investigating - The Zix Encryption Service - Email Message Privacy (EMP) is currently experiencing an issue with files being inaccessible to recipients. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3700411
May 16, 2025 - 16:25 UTC

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Aviator IoT Operational
B2B Connect Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Retention Service Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Retention Service Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Retention Service Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform - Retention Service Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) ? Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) ? Operational
Core Collaboration Access Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Zix - Cybersecurity Degraded Performance
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Degraded Performance
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zix Encryption Services - ZixPortal Maintenance scheduled for 1 June 2025 Jun 1, 2025 07:00-09:00 UTC

Zix Encryption Services - ZixPortal Maintenance will be undergoing maintenance on 1 June 2025 from 07:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers using the ZixPortal service may have to re-authenticate.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2025.

Tracking Number: C2168365
Posted on May 16, 2025 - 18:55 UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 June 2025 Jun 8, 2025 02:00-06:00 UTC

Desktop Messaging BMS will be undergoing network maintenance on 8 June 2025 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025.

Tracking Number: C2160742
Posted on May 08, 2025 - 15:02 UTC

Network Maintenance scheduled for 8 June 2025 Jun 8, 2025 03:00-07:00 UTC

Cloud Fax services North America will be undergoing network maintenance on 8 June 2025 from 3:00 to 7:00 GMT. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025.

Tracking Number: C2158853
Posted on May 09, 2025 - 05:40 UTC
May 19, 2025

No incidents reported today.

May 18, 2025
Urgent Maintenance scheduled for 18 May 2025
Completed - The scheduled maintenance has been completed.
May 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 UTC
Scheduled - On 18 May 2025 from 00:00 to 12:00 UTC an urgent maintenance has been scheduled that will affect these services:
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.

Cloud Fax and Notification services that are capable of failover will be routed to alternate processing sites to further minimize interruptions.

Tracking number: C2164838
May 7, 18:00 UTC
May 17, 2025
IOT/IDM Messaging Release Maintenance scheduled for 17 May 2025
Completed - The scheduled maintenance has been completed.
May 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 12:00 UTC
Scheduled - IOT/IDM Messaging will be undergoing release maintenance for supcon/connect-auto/connect-hc on 17 May 2025 from 12:00 to 16:00 UTC. While we do not expect any outage or degraded service, service might be degraded during this timeframe.

Tracking Number: C2166969
May 9, 15:36 UTC
Supplier Portal were experiencing a degradation in service
Resolved - Clients were experiencing a degradation in the support portal. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3700432
May 17, 14:49 UTC
May 16, 2025

Unresolved incident: Uploaded Files to EMP Service are not accessible.

May 15, 2025
Urgent Maintenance scheduled for 14 May 2025
Completed - The scheduled maintenance has been completed.
May 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 UTC
Scheduled - On 14 May 2025 from 17:00 to 15 May 2025 17:00 UTC, an urgent maintenance has been scheduled that will affect the reporting services of the following:
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Encryption Services - ZixPortal

Service will be degraded during this timeframe. Additionally, table(s) may be locked, and users might not be able to make data changes or perform report pulls when the table(s) are locked.

Please note that this impacts the Zix Central Reporting System. Mail services will not be impacted.

Tracking number: C2167895
May 13, 19:00 UTC
Zix - Microsoft 365 - Some users may be unable to access the Outlook desktop and mobile apps
Resolved - This incident has been resolved.
May 15, 13:19 UTC
Monitoring - Microsoft Service Incident - EX1072812

Update:
Microsoft completed the reversion of the offending service update and confirmed through service health monitoring that the impact is remediated.
This is the final update for the event.
May 14, 18:53 UTC
Identified - Microsoft Service Incident - EX1072812

Update:
Microsoft reverted the service update in their internal testing environment and confirmed that it resolves the issue without any adverse effects. Microsoft is reverting the impacting update in the affected environment to address the impact, which they anticipate this process to complete and for the fix to reach desirable saturation levels by their next scheduled update.

Approx next update by - Wednesday, May 14, 2025 at 2:00 PM CDT
May 14, 12:47 UTC
Investigating - Microsoft Service Incident - EX1072812

Users may receive an error stating "Something went wrong. [4usqa]" or "AADSTS500014: The service principal for resource '[Resource ID]' is disabled." when attempting to access the Outlook desktop client and mobile app

Root cause:
A recent service update is blocking access to the Outlook desktop and mobile clients for some users that have the Information Protection app’s service principal disabled.

Update:
Microsoft identified that a recent service update is blocking access to the Outlook desktop and mobile apps for some users that have the Microsoft Purview Information Protection app’s service principal disabled. Microsoft is reverting this service update in an internal test environment to confirm this resolves the issue without causing additional problems for the service. Users can enable the Information Protection app's service principal in Microsoft Azure to allow users to access the Outlook desktop client and mobile apps, but the app may be automatically disabled and cause the impact to reoccur.
May 13, 18:34 UTC
XM SendSecure and Core Fax - US Software Maintenance scheduled for 15 May 2025
Completed - The scheduled maintenance has been completed.
May 15, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:01 UTC
Scheduled - XM SendSecure and Core Fax - US will be undergoing software maintenance on 15 May 2025 from 00:00 to 04:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156327
Apr 23, 18:26 UTC
XM SendSecure and Core Fax - CA Software Maintenance scheduled for 15 May 2025
Completed - The scheduled maintenance has been completed.
May 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 UTC
Scheduled - XM SendSecure and Core Fax - CA will be undergoing software maintenance on 15 May 2025 from 00:00 to 04:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156318
Apr 23, 18:21 UTC
May 14, 2025
XM SendSecure and Core Fax - EU Software Maintenance scheduled for 14 May 2025
Completed - The scheduled maintenance has been completed.
May 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 UTC
Scheduled - XM SendSecure and Core Fax - EU will be undergoing software maintenance on 14 May 2025 from 18:00 to 22:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156314
Apr 23, 18:15 UTC
XM SendSecure and Core Fax - AU Software Maintenance scheduled for 14 May 2025
Completed - The scheduled maintenance has been completed.
May 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:00 UTC
Scheduled - XM SendSecure and Core Fax - AU will be undergoing software maintenance on 14 May 2025 from 12:00 to 16:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156306
Apr 23, 18:10 UTC
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025
Liaison Alloy NA and Alloy TaaS Software Maintenance scheduled for 11 May 2025
Completed - The scheduled maintenance has been completed.
May 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 02:00 UTC
Update - This is a reminder that Liaison Alloy NA and Alloy TaaS will be undergoing software maintenance on 11 May 2025 from 02:00 to 10:00 UTC. Service will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 May 2025.

Tracking Number: C2155932
May 6, 09:56 UTC
Scheduled - Liaison Alloy NA and Alloy TaaS will be undergoing software maintenance on 11 May 2025 from 02:00 to 10:00 UTC. Service will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 May 2025.

Tracking Number: C2155932
Apr 8, 12:02 UTC
US Network Maintenance scheduled for 11 May 2025
Completed - The scheduled maintenance has been completed.
May 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:00 UTC
Scheduled - On 11 May 2025 from 03:00 to 09:00 UTC, a network maintenance has been scheduled that will affect these services:
- Core Archive US
- Core US
- Core Share US
- Core Signature add-on for Core Share US
- Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM US
- Core Signature Service (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM US
- Core Signature Standalone US
- Desktop Messaging BMS

Service will be degraded during this timeframe.

The services are only affected when accessed via VPN. If access is performed through any method other than VPN, customers may not be impacted. However, some customers' Trading Partners may be affected if they rely on VPN access into the data center.

Please actively monitor your IPSec tunnels following the implementation. If any connectivity issues are observed, please contact your support team.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 18 May 2025.

Tracking number: C2156158
Apr 11, 20:08 UTC
May 10, 2025
Core Share CA - GKE cluster upgrades
Completed - The scheduled maintenance has been completed.
May 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:00 UTC
Scheduled - Core Share CA will be undergoing maintenance on May 10, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
May 7, 18:13 UTC
System Maintenance scheduled for 10 May 2025
Completed - The scheduled maintenance has been completed.
May 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:00 UTC
Scheduled - On 10 May 2025 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:
- OpenText Fax2Mail (EMEA)
- OpenText Production Messaging - Fax (EMEA)
- OpenText Production Messaging - Notifications (EMEA)

Service will be unavailable during this timeframe.

Tracking number: C2153978
Apr 9, 04:51 UTC
May 9, 2025
Core Signature NA, CA, AU OTDS login Service Down
Resolved - This incident has been resolved.
May 9, 18:44 UTC
Update - We are continuing to investigate this issue.
May 9, 18:43 UTC
Update - All alerts have cleared. OTDS logins are back to normal.
May 9, 18:36 UTC
Investigating - Core Signature NA, CA, AU is currently experiencing login issues with OTDS. Teams are assembled and working to resolve the issue. We appreciate your patience.
Ref: IM3695747
May 9, 18:35 UTC
Core Share AU - GKE cluster upgrades
Completed - The scheduled maintenance has been completed.
May 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 14:00 UTC
Scheduled - Core Share AU will be undergoing maintenance on May 9, 2025 from 14:00 to 18:00 UTC.
The Application may be intermittently unavailable during this time.
May 7, 18:11 UTC
Core Platform - OTDS US Urgent Maintenance scheduled for 9 May 2025
Completed - The scheduled maintenance has been completed.
May 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:00 UTC
Scheduled - Core Platform - OTDS US will be undergoing urgent maintenance on 9 May 2025 from 00:00 to 08:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2142309
Apr 28, 15:00 UTC
CORESHARE CA Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
May 5, 14:57 UTC
May 8, 2025
CORESHARE NA Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
May 5, 14:56 UTC
May 7, 2025
CORESHARE EU Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions
May 5, 14:55 UTC
Alloy North America experienced transaction failures.
Resolved - Alloy North America experienced transaction failures. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3693918
May 7, 17:00 UTC
Update - Alloy North America is currently experiencing transaction failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3693918
May 7, 16:15 UTC
Investigating - Alloy North America is currently experiencing transaction failures. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3693918
May 7, 15:15 UTC
CORESHARE AU Release deployment- 25.2.2
Completed - The scheduled maintenance has been completed.
May 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
May 5, 14:53 UTC
May 6, 2025
IOT/IDM Messaging - Automotive Security Maintenance scheduled for 6 May 2025
Completed - The scheduled maintenance has been completed.
May 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:00 UTC
Scheduled - IOT/IDM Messaging - Automotive will be undergoing security upgrade maintenance on 6 May 2025 from 11:00 to 15:00 UTC. While we do not anticipate any outage or degraded service, there may be intermittent degradation during this time.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to

Tracking Number: C2163900
Apr 30, 12:41 UTC
Zix - Hosted Exchange (HEX) - Email Disclaimer
Resolved - This incident has been resolved.
May 6, 12:07 UTC
Monitoring - Hosted Exchange (HEX) was experiencing an issue with a generic email disclaimer being tagged on messages. The disclaimer has been removed. Service has been restored and is now being validated. We apologize for any inconvenience, and we appreciate your patience.
Tracking Number: IM3692608
May 5, 20:13 UTC
May 5, 2025
Zix - Hosted Exchange (HEX) - Inbound mail
Resolved - This incident has been resolved.
May 5, 19:54 UTC
Monitoring - Hosted Exchange (HEX) was experiencing an issue with inbound mail delivery for some mailboxes. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3692378
May 5, 16:41 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with inbound mail delivery for some mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3692378
May 5, 14:30 UTC
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