OpenText
All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Australia Operational
Core Capture for SAP Solutions Australia Operational
Core Case Australia Operational
Core Content Australia Operational
Core Journey Australia Operational
Core for Federated Compliance Australia Operational
Core Platform Australia (OTDS, ETS, AdminCenter, CMS, CSS, CVT, OES, Search, Workflow, CTIS, Eventing) Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by OpenText - Australia Operational
Core for Supplier Exchange Australia Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Journey EU Operational
Core for Federated Compliance EU Operational
Core Platform EU (OTDS, ETS, AdminCenter, CMS, CSS, CVT, OES, Search, Workflow, CTIS, Eventing) Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Journey US Operational
Core for Federated Compliance US Operational
Core Platform US (OTDS, ETS, AdminCenter, CMS, CSS, CVT, OES, Search, Workflow, CTIS, Eventing) Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
B2B (Covisint) will be undergoing network maintenance on 10 October 2024 from 14:00 UTC to 18:00 UTC. While we do not expect any interruption in service, the Application may be intermittently unavailable during this time.
Tracking Number: C2097851

Posted on Oct 04, 2024 - 15:45 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this maintenance.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Oct 04, 2024 - 16:43 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this time.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Oct 04, 2024 - 16:45 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this time.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Oct 04, 2024 - 16:46 UTC
We will be undergoing the 24.4.1 release for GCP-US and NA during this time as well as performing hardware migration for NA Prod & Pre-Prod. All services will be inaccessible during the window.

24.4.1 Release
-----------------
- GCP-US (archive.us.opentext.cloud) - 00:00 to 04:00 GMT
- NA (archive.na.opentext.com) - 00:00 to 04:00 GMT

Hardware maintenance
----------------------------
- NA (archive.na.opentext.com) - 04:00 to 08:00 GMT

Pre-Production Maintenance Schedule for deploying 24.4.1
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8,2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Sep 09, 2024 - 12:27 UTC
The maintenance originally scheduled for 22 September 2024 from 03:00 UTC to 07:00 UTC has been rescheduled to 13 October 2024 from 03:00 UTC to 07:00 UTC. A backup date of 20 October 2024. Service will be degraded during this timeframe. After the maintenance window, please confirm access to your service. If you encounter any issues, please contact the OpenText Support Team, referencing the tracking number below.

Tracking Number: C2063317

Posted on Sep 21, 2024 - 17:31 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this time.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Oct 04, 2024 - 16:48 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this time.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Oct 04, 2024 - 16:49 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT
AM3: archive.opentext.eu - 18:00 to 22:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Oct 04, 2024 - 16:57 UTC
We will be undergoing scheduled software update during this time. All services will not be available during this time.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT

Posted on Oct 04, 2024 - 16:53 UTC
B2B (Covisint) will be undergoing network maintenance on 15 October 2024 from 14:00 UTC to 18:00 UTC. While we do not expect any interruption in service, the Application may be intermittently unavailable during this time.
Tracking Number: C2098020

Posted on Oct 04, 2024 - 15:47 UTC
On 19 October 2024 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2091091

Posted on Sep 19, 2024 - 07:37 UTC
On 20 October 2024 from 00:00 UTC to 12:00 UTC, a network maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice
- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe

Tracking number: C2093058

Posted on Sep 20, 2024 - 07:26 UTC
System Maintenance scheduled for 26 October 2024 Oct 26, 2024 13:00 - Oct 27, 2024 01:00 UTC
On 26 October 2024 from 13:00 UTC to 27 October 2024 01:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail - PCI
- Rightfax Connect - PCI

Service will be degraded during this timeframe. Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2091101

Posted on Sep 26, 2024 - 17:03 UTC
Past Incidents
Oct 5, 2024
Completed - The scheduled maintenance has been completed.
Oct 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 23:00 UTC
Update - On October 4, 2024 from 23:00 UTC to October 5, 2024 13:00 UTC a system maintenance has been scheduled that will affect all services in Core Europe:

All SaaS services/applications will not be available during this time.

Tracking number: C2092410

Sep 19, 13:08 UTC
Scheduled - On October 4, 2024 from 23:00 UTC to October 5, 2024 13:00 UTC a system maintenance has been scheduled that will affect all services in Core Europe:

All SaaS services/applications will not be available during this time.

Tracking number: C2092410

Sep 18, 18:58 UTC
Oct 4, 2024
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024
Completed - The scheduled maintenance has been completed.
Sep 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 02:00 UTC
Scheduled - Alloy North America will be undergoing maintenance on 29 September 2024 from 02:00 UTC to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2081005

Aug 28, 05:41 UTC
Sep 28, 2024
Completed - The scheduled maintenance has been completed.
Sep 28, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 UTC
Scheduled - Developer Experience US will be undergoing maintenance on September 28, 2024 from 00:00 UTC to 14:00 UTC.

The Application will be unavailable during this time.

Aug 14, 21:26 UTC
Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.