OpenText Status

OpenText

Zix Encryption Service (Email Message Privacy) viewing/uploading attachment issue

Update - Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams continue to work to resolve the issue and make some headway to alleviate some of the degradation of the service. We appreciate your patience.
Tracking Number: IM3684792
Apr 25, 2025 - 21:56 UTC

Identified - Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams are continuing to work to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792
Apr 25, 2025 - 11:37 UTC

Investigating - Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are continuing to work to obtain a resolution to the issue. We appreciate your patience.
Tracking Number: IM3684792
Apr 24, 2025 - 19:54 UTC

Identified - Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792
Apr 24, 2025 - 15:13 UTC

Zix Email Continuity Service causing duplicate inbound emails

Update - Our engineering team is still working to resolve this issue. We apologize for any inconvenience this may be causing.
Apr 25, 2025 - 13:22 UTC

Investigating - We are currently investigating an issue in which our Email Continuity is causing duplicate emails to be generated back to customers mail servers. We apologize for any inconvenience this may be causing.
Apr 23, 2025 - 13:19 UTC

About This Site

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational

B2B Connect Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Cloud Fax services Europe Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Process Automation Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Process Automation Operational

Developer Experience Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Process Automation Operational

Developer Experience Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management Operational

Core for Capital Projects Operational

Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CMS (cms.us.opentext.com) Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Platform - OTDS (otdsauth.us.opentext.com) Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - EU Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN Operational

Core Archive for SAP® Solutions - JP Operational

Core Archive for SAP® Solutions - SG Operational

Core Archive for SAP® Solutions - UAE Operational

Core Archive for SAP® Solutions - US Operational

Core Collaboration Access Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Cloud Operational

ProviderLink Operational

Supplier Connection Operational

Supplier Portal Operational

Zix - Cybersecurity Degraded Performance

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Information Archive / ZCP Operational

Zix Archive Services - ZixArchive Operational

Zix CloudAlly Backup Operational

Zix Customer Portal Interface - Billing Area Operational

Zix Customer Portal Interface - Customer Portal Operational

Zix Customer Portal Interface - Partner Portal Operational

Zix Customer Portal Interface - ZixCentral Operational

Zix DNS Hosting Operational

Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Degraded Performance

Zix Encryption Services - Email Message Privacy (EMP) Degraded Performance

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Microsoft Office 365 Operational

Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational

Zix Support Infrastructure - Live Chat Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Messaging and Cloud Fax services network maintenance originally scheduled for 9 March 2025 is being rescheduled to 27 April 2025 Apr `27`, `2025` `00:00`-`12:00` UTC

The maintenance scheduled for 9 March 2025 from 01:00 to 13:00 UTC has been rescheduled to 27 April 2025 from 00:00 to 12:00 UTC. The tracking number has changed from C2132980 to C2035592. The following services will be affected:

Core Messaging - Email
Core Messaging - SMS
Core Messaging - Voice
Fax Cloud Connect
Fax2Mail
Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2035592
Posted on Mar 18, 2025 - 14:33 UTC

Desktop Messaging BMS North America Network Maintenance scheduled for 27 April 2025 Apr `27`, `2025` `00:00`-`12:00` UTC

Desktop Messaging BMS North America will be undergoing maintenance on 27 April 2025 from 00:00 to 12:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2035592
Posted on Apr 02, 2025 - 15:01 UTC

Rescheduled - Data Center Network Maintenance scheduled for 27 April 2025 Apr `27`, `2025` `04:00`-`07:00` UTC

The maintenance originally scheduled for 16 March 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 27 April 2025 from 04:00 to 07:00 UTC.

• Core Archive for SAP® Solutions - US
• Core Capture
• Core Capture (corecapture.us.opentext.com)
• Core Capture for SAP® Solutions
• Core Capture for SAP® Solutions (corecapture.us.opentext.com)
• Core Collaboration for Engineering
• Core Content Management
• Core Content Management (corecontent.us.opentext.com)
• Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by - OpenText
• Core Digital Asset Management
• Core for Capital Projects
• Core Compliance
• Core Journey
• Core Platform - (Search, Workflow, CTIS, Eventing)
• Core Platform - Admin Center
• Core Platform - CMS
• Core Platform - CMS (cms.us.opentext.com)
• Core Platform - CSS
• Core Platform - CVT
• Core Platform - ETS
• Core Platform - OES
• Core Platform - OTDS
• Core Platform - OTDS (otdsauth.us.opentext.com)
• Core Process Automation
• Core Process Automation (corecase.us.opentext.com)
• Developer Experience
• Information Intelligence - Thrust API
• Life Sciences Smart View Preview
• Signature Service – Thrust API
• Core Share - US
• Core Signature add-on for Core Share - US
• Core Signature add-on for Content Suite Platform/xECM - US
• Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Posted on Mar 25, 2025 - 19:00 UTC

Zix Encryption Services - ZixGateway (Hosted) Maintenance scheduled for 27 April 2025 Apr `27`, `2025` `07:00`-`07:30` UTC

Zix Encryption Services - ZixGateway (Hosted) will be undergoing maintenance on 27 April 2025 from 07:00 to 07:30 UTC. Intermittent service interruptions may occur throughout this timeframe.

During the maintenance window, server manager access may be prevented.

Tracking Number: C2147163
Posted on Apr 10, 2025 - 18:00 UTC

Core Signature Release 25.2 Maintenance scheduled for 30 April 2025 Apr `30`, `2025` `16:00`-`18:00` UTC

Core Signature will be undergoing release 25.2 maintenance on 30 April 2025 from 16:00 to 18:00 UTC. While we do not expect any customer impact, there may be intermittent availability during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled.

Tracking Number: C2160307
Posted on Apr 17, 2025 - 13:44 UTC

Core Signature Release 25.2 Maintenance scheduled for April 30, 2025 May `1`, `2025` `02:30`-`04:30` UTC

Core Signature will be undergoing release 25.2 maintenance on 1 May 2025 from 02:30 to 04:30 UTC. While we do not expect any customer impact, there may be intermittent availability during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled.

Tracking Number: C2160307
Posted on Apr 17, 2025 - 13:41 UTC

System Maintenance scheduled for 10 May 2025 May `10`, `2025` `10:00`-`21:00` UTC

On 10 May 2025 from 10:00 to 21:00 UTC a system maintenance has been scheduled that will affect these services:
- OpenText Fax2Mail (EMEA)
- OpenText Production Messaging - Fax (EMEA)
- OpenText Production Messaging - Notifications (EMEA)

Service will be unavailable during this timeframe.

Tracking number: C2153978
Posted on Apr 09, 2025 - 04:51 UTC

Liaison Alloy NA and Alloy TaaS Software Maintenance scheduled for 11 May 2025 May `11`, `2025` `02:00`-`10:00` UTC

Liaison Alloy NA and Alloy TaaS will be undergoing software maintenance on 11 May 2025 from 02:00 to 10:00 UTC. Service will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 May 2025.

Tracking Number: C2155932
Posted on Apr 08, 2025 - 12:02 UTC

US Network Maintenance scheduled for 11 May 2025 May `11`, `2025` `03:00`-`09:00` UTC

On 11 May 2025 from 03:00 to 09:00 UTC, a network maintenance has been scheduled that will affect these services:
- Core Archive US
- Core US
- Core Share US
- Core Signature add-on for Core Share US
- Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM US
- Core Signature Service (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM US
- Core Signature Standalone US
- Desktop Messaging BMS

Service will be degraded during this timeframe.

The services are only affected when accessed via VPN. If access is performed through any method other than VPN, customers may not be impacted. However, some customers' Trading Partners may be affected if they rely on VPN access into the data center.

Please actively monitor your IPSec tunnels following the implementation. If any connectivity issues are observed, please contact your support team.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 18 May 2025.

Tracking number: C2156158
Posted on Apr 11, 2025 - 20:08 UTC

XM SendSecure and Core Fax - AU Software Maintenance scheduled for 14 May 2025 May `14`, `2025` `12:00`-`16:00` UTC

XM SendSecure and Core Fax - AU will be undergoing software maintenance on 14 May 2025 from 12:00 to 16:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156306
Posted on Apr 23, 2025 - 18:10 UTC

XM SendSecure and Core Fax - EU Software Maintenance scheduled for 14 May 2025 May `14`, `2025` `18:00`-`22:00` UTC

XM SendSecure and Core Fax - EU will be undergoing software maintenance on 14 May 2025 from 18:00 to 22:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156314
Posted on Apr 23, 2025 - 18:15 UTC

XM SendSecure and Core Fax - US Software Maintenance scheduled for 15 May 2025 May `15`, `2025` `00:00`-`04:00` UTC

XM SendSecure and Core Fax - US will be undergoing software maintenance on 15 May 2025 from 00:00 to 04:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156327
Posted on Apr 23, 2025 - 18:26 UTC

XM SendSecure and Core Fax - CA Software Maintenance scheduled for 15 May 2025 May `15`, `2025` `00:00`-`04:00` UTC

XM SendSecure and Core Fax - CA will be undergoing software maintenance on 15 May 2025 from 00:00 to 04:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2156318
Posted on Apr 23, 2025 - 18:21 UTC

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

CORESHARE NA Release deployment- 25.2.1

Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 5, 21:18 UTC

Apr 24, 2025

Desktop Messaging BMS experienced service impairment for inbound fax and notice delivery.

Resolved - Desktop Messaging BMS experienced service impairment for inbound fax and notice delivery that started on 24 April 2025 at 19:00 UTC. Service was restored on 24 April 2025 at 20:30 UTC. Documents and notice backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3685874
Apr 24, 22:39 UTC

Monitoring - Desktop Messaging BMS experienced service impairment for inbound fax and notice delivery that started on 24, April 2025 at 19:00 UTC. Service has been restored on 24, April 2025 at 20:30 UTC. Documents and notice backlogs are currently being processed. We appreciate your patience.

Tracking Number: IM3685874
Apr 24, 21:44 UTC

CORESHARE EU Release deployment- 25.2.1

Completed - The scheduled maintenance has been completed.
Apr 24, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 5, 21:16 UTC

CORESHARE CA Release deployment- 25.2.1

Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 5, 21:13 UTC

Apr 23, 2025

CORESHARE AU Release deployment- 25.2.1

Completed - The scheduled maintenance has been completed.
Apr 23, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 14:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Apr 5, 21:10 UTC

Cloud Fax Services and Core Messaging were experiencing a degradation in service

Resolved - The following services were experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Fax Cloud Connect
- Production Messaging
- Core Messaging - SMS (US)
- Core Messaging - Email (US)
- Core Messaging - Voice (US)

Tracking Number: IM3684561
Apr 23, 12:46 UTC

Investigating - The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Fax Cloud Connect
- Production Messaging
- Core Messaging - SMS (US)
- Core Messaging - Email (US)
- Core Messaging - Voice (US)

Tracking Number: IM3684561
Apr 23, 11:47 UTC

Apr 22, 2025

Email Message Privacy / Delivery Slip Web Portal Access

Resolved - Email Message Privacy Portals experienced an issue with users unable to access the system. The issue has been resolved as we have not observed any further occurrences. We appreciate your patience.
Tracking Number: IM3683981
Apr 22, 21:06 UTC

Monitoring - Email Message Privacy Portals experienced an issue with users unable to access the system. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3683981
Apr 22, 19:39 UTC

Investigating - Email Message Privacy Portals are currently experiencing an issue and are unavailable to users signing on to the system. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3683981
Apr 22, 16:52 UTC

Apr 21, 2025

Hosted Exchange (HEX) incoming mail delays

Resolved - This incident has been resolved.
Apr 21, 16:04 UTC

Monitoring - Hosted Exchange (HEX) was experiencing an issue with inbound delayed email. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3683089
Apr 21, 13:51 UTC

Investigating - Hosted Exchange (HEX) is currently experiencing reports of some users unable to receive mail. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3683089
Apr 21, 13:07 UTC

Apr 20, 2025

System Maintenance scheduled for 19 April 2025

Completed - The scheduled maintenance has been completed.
Apr 20, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 13:00 UTC

Scheduled - On 19 April 2025 from 13:00 to 20 April 2025 01:00 UTC a system maintenance has been scheduled that will affect these services:
- Fax Cloud Connect - Ashburn
- Fax2Mail - Ashburn
- Production Messaging

Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2154710
Apr 4, 20:08 UTC

Apr 19, 2025

Apr 18, 2025

Search is in a degraded state in Core Europe

Resolved - This incident has been resolved.
Apr 18, 16:32 UTC

Investigating - The search function for the identified applications is slow and in a degraded state. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Apr 18, 12:46 UTC

Zix Customer Portal Interface - Customer Portal System Maintenance scheduled for 18 April 2025

Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 03:00 UTC

Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 18 April 2025 from 03:00 to 05:00 UTC. Service will be degraded during this timeframe.

If you require immediate assistance, you may contact your support service desk team.

Tracking Number: C2156906
Apr 17, 16:00 UTC

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Search is in a degraded state in Core US

Resolved - This incident has been resolved.
Apr 16, 20:53 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 23:02 UTC

Apr 15, 2025

Apr 14, 2025

No incidents reported.

Apr 13, 2025

Core Archive North America ((archive.na.opentext.com)) Software Update - 25.1.2 & 25.2.1 and OS upgrade

Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:00 UTC

Scheduled - We will be undergoing scheduled system and software update during this time. All services will be unavailable during this maintenance.
Apr 3, 20:44 UTC

Zix Encryption Services - ZixPortal Maintenance scheduled for 13 April 2025

Completed - The scheduled maintenance has been completed.
Apr 13, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:00 UTC

Scheduled - Zix Encryption Services - ZixPortal Maintenance will be undergoing maintenance on 13 April 2025 from 07:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

No service impact is anticipated to mail flow for existing customers. In the unlikely event of any disruptions to service, notifications could be delayed by up to 2 hours.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 20 April 2025.

Tracking Number: C2149126
Mar 27, 14:15 UTC

Apr 12, 2025

Core Canada Maintenance scheduled for April 12, 2025

Completed - The scheduled maintenance has been completed.
Apr 12, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 14:00 UTC

Scheduled - On April 12, 2025 from 14:00 UTC to 18:00 UTC a maintenance has been scheduled that will affect these services:
- Core Capture
- Core Journey
- InfoIntel API
- Magellan BI and Reporting
- Core Digital Asset Management
- Core Communication

All services will be unavailable during this maintenance.
Mar 13, 20:25 UTC

Core Platform - OTDS US Maintenance scheduled for 12 April 2025

Completed - The scheduled maintenance has been completed.
Apr 12, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 UTC

Scheduled - Core Platform - OTDS US will be undergoing maintenance on 12 April 2025 from 00:00 to 08:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 18 April 2025.

Tracking Number: C2142309
Mar 25, 14:40 UTC

ProviderLink inbound faxing is degraded.

Resolved - ProviderLink inbound faxing was degraded for some customers. Service has been restored, and the issue is resolved. We appreciate your patience.

Tracking Number: IM3677409
Apr 12, 05:18 UTC

Update - ProviderLink inbound faxing is still degraded for some customers. The Team is continuing to fix the issue manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409
Apr 12, 02:35 UTC

Update - ProviderLink inbound faxing is still degraded for some customers. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409
Apr 11, 20:32 UTC

Update - ProviderLink inbound faxing is still degraded. A fix has been identified and is currently being applied manually. Next update for this issue will be sent at 14:30 UTC or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409
Apr 11, 07:02 UTC

Update - ProviderLink inbound faxing is still degraded. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409
Apr 11, 06:28 UTC

Identified - ProviderLink inbound faxing is still degraded. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409
Apr 11, 03:28 UTC

Update - ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409
Apr 11, 01:30 UTC

Update - ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3677409
Apr 10, 21:30 UTC

Investigating - ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3677409
Apr 10, 20:29 UTC

About This Site

Scheduled Maintenance

Core Messaging and Cloud Fax services network maintenance originally scheduled for 9 March 2025 is being rescheduled to 27 April 2025 Apr 27, 2025 00:00-12:00 UTC

Desktop Messaging BMS North America Network Maintenance scheduled for 27 April 2025 Apr 27, 2025 00:00-12:00 UTC

Rescheduled - Data Center Network Maintenance scheduled for 27 April 2025 Apr 27, 2025 04:00-07:00 UTC

Zix Encryption Services - ZixGateway (Hosted) Maintenance scheduled for 27 April 2025 Apr 27, 2025 07:00-07:30 UTC

Core Signature Release 25.2 Maintenance scheduled for 30 April 2025 Apr 30, 2025 16:00-18:00 UTC

Core Signature Release 25.2 Maintenance scheduled for April 30, 2025 May 1, 2025 02:30-04:30 UTC

System Maintenance scheduled for 10 May 2025 May 10, 2025 10:00-21:00 UTC

Liaison Alloy NA and Alloy TaaS Software Maintenance scheduled for 11 May 2025 May 11, 2025 02:00-10:00 UTC

US Network Maintenance scheduled for 11 May 2025 May 11, 2025 03:00-09:00 UTC

XM SendSecure and Core Fax - AU Software Maintenance scheduled for 14 May 2025 May 14, 2025 12:00-16:00 UTC

XM SendSecure and Core Fax - EU Software Maintenance scheduled for 14 May 2025 May 14, 2025 18:00-22:00 UTC

XM SendSecure and Core Fax - US Software Maintenance scheduled for 15 May 2025 May 15, 2025 00:00-04:00 UTC

XM SendSecure and Core Fax - CA Software Maintenance scheduled for 15 May 2025 May 15, 2025 00:00-04:00 UTC

Past Incidents

Core Messaging and Cloud Fax services network maintenance originally scheduled for 9 March 2025 is being rescheduled to 27 April 2025 Apr `27`, `2025` `00:00`-`12:00` UTC

Desktop Messaging BMS North America Network Maintenance scheduled for 27 April 2025 Apr `27`, `2025` `00:00`-`12:00` UTC

Rescheduled - Data Center Network Maintenance scheduled for 27 April 2025 Apr `27`, `2025` `04:00`-`07:00` UTC

Zix Encryption Services - ZixGateway (Hosted) Maintenance scheduled for 27 April 2025 Apr `27`, `2025` `07:00`-`07:30` UTC

Core Signature Release 25.2 Maintenance scheduled for 30 April 2025 Apr `30`, `2025` `16:00`-`18:00` UTC

Core Signature Release 25.2 Maintenance scheduled for April 30, 2025 May `1`, `2025` `02:30`-`04:30` UTC

System Maintenance scheduled for 10 May 2025 May `10`, `2025` `10:00`-`21:00` UTC

Liaison Alloy NA and Alloy TaaS Software Maintenance scheduled for 11 May 2025 May `11`, `2025` `02:00`-`10:00` UTC

US Network Maintenance scheduled for 11 May 2025 May `11`, `2025` `03:00`-`09:00` UTC

XM SendSecure and Core Fax - AU Software Maintenance scheduled for 14 May 2025 May `14`, `2025` `12:00`-`16:00` UTC

XM SendSecure and Core Fax - EU Software Maintenance scheduled for 14 May 2025 May `14`, `2025` `18:00`-`22:00` UTC

XM SendSecure and Core Fax - US Software Maintenance scheduled for 15 May 2025 May `15`, `2025` `00:00`-`04:00` UTC

XM SendSecure and Core Fax - CA Software Maintenance scheduled for 15 May 2025 May `15`, `2025` `00:00`-`04:00` UTC