OpenText Status

OpenText

All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational

B2B Connect Operational

Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational

Core Archive Australia Operational

Core Archive Europe Operational

Core Archive Europe (archive.de.opentext.cloud) Operational

Core Archive India Operational

Core Archive Japan Operational

Core Archive North America Operational

Core Archive Canada (archive.ca.opentext.cloud) Operational

Core Archive UAE Operational

Cloud Fax services North America Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Fax2Mail - PCI Operational

RightFax Connect - PCI Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM Fax - Canada Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

SOAP API Operational

REST API Operational

Cloud Fax services EMEA Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM SendSecure Operational

SOAP API Operational

REST API Operational

Core Australia Operational

Core Capture Australia Operational

Core Capture for SAP Solutions Australia Operational

Core Case Australia Operational

Core Content Australia Operational

Core Journey Australia Operational

Core for Federated Compliance Australia Operational

Core Platform Australia (OTDS, ETS, AdminCenter, CMS, CSS, CVT, OES, Search, Workflow, CTIS, Eventing) Operational

Core for SAP Success Factors | SAP SuccessFactors Document Management Core by OpenText - Australia Operational

Core for Supplier Exchange Australia Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP Solutions Operational

Core Case Operational

Core Content Operational

Core Journey Operational

Core for Federated Compliance Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational

Core for Supplier Exchange Operational

Developer Experience Operational

Core Platform - OTDS Operational

Core Platform - ETS Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - OES Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Europe Operational

Core Capture EU Operational

Core Capture for SAP Solutions EU Operational

Core Case EU Operational

Core Content EU Operational

Core for Capital Projects EU Operational

Core Journey EU Operational

Core for Federated Compliance EU Operational

Core Platform EU (OTDS, ETS, AdminCenter, CMS, CSS, CVT, OES, Search, Workflow, CTIS, Eventing) Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational

Core Signature Service EU Operational

Core for Supplier Exchange EU Operational

Developer Experience EU Operational

Life Sciences Smart View Preview EU Operational

Magellan Risk Guard EU Operational

Core US Operational

Core Capture US Operational

Core Capture for SAP Solutions US Operational

Core Case US Operational

Core for Capital Projects US Operational

Core Content US Operational

Core Journey US Operational

Core for Federated Compliance US Operational

Core Platform US (OTDS, ETS, AdminCenter, CMS, CSS, CVT, OES, Search, Workflow, CTIS, Eventing) Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational

Core Signature Service US Operational

Core for Supplier Exchange US Operational

Developer Experience US Operational

Life Sciences Smart View Preview US Operational

Magellan Risk Guard US Operational

Core Share Operational

Core Share Australia Operational

Core Share Canada Operational

Core Share Europe Operational

Core Share North America Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share Australia Operational

Core Signature add-on for Core Share Canada Operational

Core Signature add-on for Core Share Europe Operational

Core Signature add-on for Core Share North America Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Standalone Operational

Core Signature Standalone Australia Operational

Core Signature Standalone Canada Operational

Core Signature Standalone Europe Operational

Core Signature Standalone North America Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Identity and Access Management Operational

IoT Platform Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

Notifications Services North America Operational

MyPortal Operational

Notifications - Email Operational

Notifications - SMS Operational

Notifications - Voice Operational

SOAP API Operational

REST API Operational

Notifications Services EMEA Operational

Notifications - Email Operational

Notifications - Email (DPZ) Operational

Notifications - SMS Operational

MyPortal Operational

SOAP API Operational

REST API Operational

Optimost Operational

ProviderLink Operational

Supplier Connection Operational

Supplier Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

B2B Maintenance scheduled for 10 October 2024 Oct 10, 2024 14:00-18:00 UTC

B2B (Covisint) will be undergoing network maintenance on 10 October 2024 from 14:00 UTC to 18:00 UTC. While we do not expect any interruption in service, the Application may be intermittently unavailable during this time.
Tracking Number: C2097851
Posted on Oct 04, 2024 - 15:45 UTC

Core Archive Australia Regular Software Update - 24.4.1 Oct 11, 2024 09:00-13:00 UTC

We will be undergoing scheduled software update during this time. All services will not be available during this maintenance.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT
Posted on Oct 04, 2024 - 16:43 UTC

Core Archive UAE Regular Software Update - 24.4.1 Oct 11, 2024 11:00-15:00 UTC

We will be undergoing scheduled software update during this time. All services will not be available during this time.

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT
Posted on Oct 04, 2024 - 16:45 UTC

Core Archive Japan Regular Software Update - 24.4.1 Oct 11, 2024 13:30-17:30 UTC

Core Archive North America & GCP-US Regular Software Update - 24.4.1 & Hardware Migration Oct 13, 2024 00:00-08:00 UTC

We will be undergoing the 24.4.1 release for GCP-US and NA during this time as well as performing hardware migration for NA Prod & Pre-Prod. All services will be inaccessible during the window.

24.4.1 Release
-----------------
- GCP-US (archive.us.opentext.cloud) - 00:00 to 04:00 GMT
- NA (archive.na.opentext.com) - 00:00 to 04:00 GMT

Hardware maintenance
----------------------------
- NA (archive.na.opentext.com) - 04:00 to 08:00 GMT

Pre-Production Maintenance Schedule for deploying 24.4.1
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8,2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT
Posted on Sep 09, 2024 - 12:27 UTC

Network Maintenance originally scheduled for 22 September is being rescheduled to 13 October 2024 Oct 13, 2024 03:00-07:00 UTC

The maintenance originally scheduled for 22 September 2024 from 03:00 UTC to 07:00 UTC has been rescheduled to 13 October 2024 from 03:00 UTC to 07:00 UTC. A backup date of 20 October 2024. Service will be degraded during this timeframe. After the maintenance window, please confirm access to your service. If you encounter any issues, please contact the OpenText Support Team, referencing the tracking number below.

Tracking Number: C2063317
Posted on Sep 21, 2024 - 17:31 UTC

Core Archive Canada (archive.ca.opentext.cloud) Regular Software Update - 24.4.1 Oct 13, 2024 05:00-09:00 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 24.4.1 Oct 13, 2024 14:00-18:00 UTC

Core Archive Europe Regular Software Update - 24.4.1 Oct 13, 2024 16:00-22:00 UTC

We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT
AM3: archive.opentext.eu - 18:00 to 22:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 15:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 00:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8, 2024 - 13:00 to 17:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT
Posted on Oct 04, 2024 - 16:57 UTC

Core Archive India Regular Software Update - 24.4.1 Oct 13, 2024 16:30-20:30 UTC

B2B (Covisint) Maintenance scheduled for 15 October 2024 Oct 15, 2024 14:00-18:00 UTC

B2B (Covisint) will be undergoing network maintenance on 15 October 2024 from 14:00 UTC to 18:00 UTC. While we do not expect any interruption in service, the Application may be intermittently unavailable during this time.
Tracking Number: C2098020
Posted on Oct 04, 2024 - 15:47 UTC

System Maintenance scheduled for 19 October 2024 Oct 19, 2024 11:00-20:00 UTC

On 19 October 2024 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2091091
Posted on Sep 19, 2024 - 07:37 UTC

Network Maintenance scheduled for 20 October 2024 Oct 20, 2024 00:00-12:00 UTC

On 20 October 2024 from 00:00 UTC to 12:00 UTC, a network maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice
- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe

Tracking number: C2093058
Posted on Sep 20, 2024 - 07:26 UTC

System Maintenance scheduled for 26 October 2024 Oct 26, 2024 13:00 - Oct 27, 2024 01:00 UTC

On 26 October 2024 from 13:00 UTC to 27 October 2024 01:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail - PCI
- Rightfax Connect - PCI

Service will be degraded during this timeframe. Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2091101
Posted on Sep 26, 2024 - 17:03 UTC

Past Incidents

Oct 6, 2024

Core US was temporarily down

Resolved - All OCP applications in North America were not accessible starting at 03:10 UTC on Sept 6, 2024. Teams were assembled and recovery actions were taken to bring the applications back on line at 05:00 UTC.
Oct 6, 07:00 UTC

Core North America applications were unavailable

Resolved - The following applications were unavailable. The issue is now resolved. We appreciate your patience.

- Core Content US
- Core for Federated Compliance US
- Core for SAP Success Factors US
- Developer Experience US

Tracking number: IM3566719
Oct 6, 06:30 UTC

Monitoring - The following applications were unavailable. Service has been restored and is now being validated. We appreciate your patience.

- Core Content US
- Core for Federated Compliance US
- Core for SAP Success Factors US
- Developer Experience US

Tracking number: IM3566719
Oct 6, 06:15 UTC

Identified - The following applications are currently unavailable in North America. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.

- Core Content US
- Core for Federated Compliance US
- Core for SAP Success Factors US
- Developer Experience US

Tracking number: IM3566719
Oct 6, 05:48 UTC

Investigating - The following applications are currently unavailable in NA. Teams are assembled and troubleshooting the issue.
- Core Content US
- Core for Federated Compliance US
- Core for SAP Success Factors US
- Developer Experience US
Oct 6, 05:08 UTC

Oct 5, 2024

Core Europe System Maintenance scheduled for October 4, 2024

Completed - The scheduled maintenance has been completed.
Oct 5, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 23:00 UTC

Update - On October 4, 2024 from 23:00 UTC to October 5, 2024 13:00 UTC a system maintenance has been scheduled that will affect all services in Core Europe:

All SaaS services/applications will not be available during this time.

Tracking number: C2092410
Sep 19, 13:08 UTC

Scheduled - On October 4, 2024 from 23:00 UTC to October 5, 2024 13:00 UTC a system maintenance has been scheduled that will affect all services in Core Europe:

All SaaS services/applications will not be available during this time.

Tracking number: C2092410
Sep 18, 18:58 UTC

Oct 4, 2024

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

Software Maintenance scheduled for 29 September 2024

Completed - The scheduled maintenance has been completed.
Sep 29, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 02:00 UTC

Scheduled - Alloy North America will be undergoing maintenance on 29 September 2024 from 02:00 UTC to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2081005
Aug 28, 05:41 UTC

Sep 28, 2024

Developer Experience US - System Maintenance scheduled for September 28, 2024

Completed - The scheduled maintenance has been completed.
Sep 28, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 UTC

Scheduled - Developer Experience US will be undergoing maintenance on September 28, 2024 from 00:00 UTC to 14:00 UTC.

The Application will be unavailable during this time.
Aug 14, 21:26 UTC

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.