OpenText Status

OpenText Status Dashboard

All Systems Operational

Active Access Operational

B2B Connect Operational

Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational

Core Archive Australia Operational

Core Archive Europe Operational

Core Archive Europe (archive.de.opentext.cloud) Operational

Core Archive India Operational

Core Archive Japan Operational

Core Archive North America Operational

Cloud Fax services North America Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Fax2Mail - PCI Operational

RightFax Connect - PCI Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM Fax - Canada Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

SOAP API Operational

REST API Operational

Cloud Fax services EMEA Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM SendSecure Operational

SOAP API Operational

REST API Operational

Core Europe Operational

Core Capture EU Operational

Core Capture for SAP Solutions EU Operational

Core Case EU Operational

Core Content EU Operational

Core for Building Information Modelling EU Operational

Core for Capital Projects EU Operational

Core for Federated Compliance EU Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational

Core for Supplier Exchange EU Operational

Core Platform EU Operational

Core Signature Service EU Operational

Developer Experience EU Operational

Life Sciences Smart View Preview EU Operational

Magellan Risk Guard EU Operational

Core North America Operational

Core Capture NA Operational

Core Capture for SAP Solutions NA Operational

Core Case NA Operational

Core Content NA Operational

Core Experience Insights NA Operational

Core for Building Information Modelling NA Operational

Core for Capital Projects NA Operational

Core for Federated Compliance NA Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText NA Operational

Core for Supplier Exchange NA Operational

Core Platform NA Operational

Core Signature Service NA Operational

Developer Experience NA Operational

Life Sciences Smart View Preview NA Operational

Magellan Risk Guard NA Operational

Core Share Operational

Core Share Australia Operational

Core Share Canada Operational

Core Share Europe Operational

Core Share North America Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share Australia Operational

Core Signature add-on for Core Share Canada Operational

Core Signature add-on for Core Share Europe Operational

Core Signature add-on for Core Share North America Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Standalone Operational

Core Signature Standalone Australia Operational

Core Signature Standalone Canada Operational

Core Signature Standalone Europe Operational

Core Signature Standalone North America Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Identity and Access Management Operational

LEAP - Supplier Exchange v1 North America Operational

LEAP - Supplier Exchange v1 Europe Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

Notifications Services North America Operational

MyPortal Operational

Notifications - Email Operational

Notifications - SMS Operational

Notifications - Voice Operational

SOAP API Operational

REST API Operational

Notifications Services EMEA Operational

Notifications - Email Operational

Notifications - Email (DPZ) Operational

Notifications - SMS Operational

MyPortal Operational

SOAP API Operational

REST API Operational

Optimost Operational

ProviderLink Operational

Supplier Connection Operational

Supplier Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Archive Australia Regular Maintenance Feb 10, 2023 09:00-11:00 UTC

We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 18:31 UTC

Core Archive Japan Regular Maintenance Feb 10, 2023 13:30-15:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 02, 2023 - 19:19 UTC

Scheduled - We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Feb 02, 2023 - 18:34 UTC

LEAP Europe Maintenance Scheduled for 10 February 2023 to 11 February 2023 Feb 10, 2023 22:00 - Feb 11, 2023 00:00 UTC

LEAP Europe will be undergoing maintenance on 10 February 2023 from 22:00 UTC to 11 February 2023 00:00 UTC. Service connectivity will be unavailable during this timeframe.

Tracking Number: C1906870
Posted on Jan 25, 2023 - 16:54 UTC

Hightail Maintenance scheduled for Friday February 10, 2023 Feb 11, 2023 03:00-04:00 UTC

Hightail will be undergoing maintenance on Saturday February 11 from 03:00 UTC to 04:00 UTC. The Application will be unavailable / intermittently unavailable while database connects, during this time.
Tracking Number: C1910656
Posted on Feb 08, 2023 - 13:45 UTC

B2B Connect Maintenance scheduled for 11 February 2023 Feb 11, 2023 15:30-19:30 UTC

The B2B Connect OFTP service will undergo maintenance on 11 February 2023 from 15:30 UTC to 19:30 UTC. The OFTP service will be unavailable for the first hour of the window. When the service becomes available, customers may experience intermittent interruptions until the maintenance is complete.

Tracking Number: C1885466
Posted on Jan 27, 2023 - 15:18 UTC

Core Archive North America Regular Maintenance Feb 12, 2023 03:00-07:00 UTC

We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 18:45 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Maintenance Feb 12, 2023 14:00-16:00 UTC

We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 19:15 UTC

Core Archive Europe Regular Maintenance Feb 12, 2023 16:00-20:00 UTC

We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 19:21 UTC

Core Archive India Regular Maintenance Feb 12, 2023 16:30-18:30 UTC

We will be undergoing scheduled software update during this time. All services will be inaccessible during the window.
Posted on Feb 02, 2023 - 19:23 UTC

OCP EU - Regular Maintenance 23.1.2 Feb 15, 2023 19:00-19:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 27, 2023 - 13:59 UTC

Update - We will be undergoing scheduled software update. During this time upload and view features will experience intermittent failures.
Jan 20, 2023 - 21:58 UTC

Scheduled - We will be undergoing scheduled software update. During this time upload and view features will experience intermittent failures.
Jan 20, 2023 - 21:54 UTC

OCP NA - Regular Maintenance 23.1.2 Feb 17, 2023 01:00-01:30 UTC

We will be undergoing scheduled software update. During this time upload and view features will experience intermittent failures.
Posted on Jan 20, 2023 - 21:56 UTC

OCP Europe - Scheduled Maintenance Feb 17, 2023 19:00 - Feb 18, 2023 01:00 UTC

We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window
Posted on Feb 03, 2023 - 17:45 UTC

OCP North America - Scheduled Maintenance Feb 18, 2023 01:00-07:00 UTC

We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window.
Posted on Feb 03, 2023 - 17:54 UTC

System Maintenance scheduled for 25 February 2023 Feb 25, 2023 14:00 - Feb 26, 2023 02:00 UTC

On 25 February 2023 from 14:00 UTC to 26 February 2023 02:00 UTC a system maintenance has been scheduled that will affect these services:
- OpenText Fax2Mail (Ashburn)
- OpenText Production Messaging - Fax (Ashburn)
- OpenText RightFax Connect (Ashburn)
Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.
Tracking number: C1906352
Posted on Jan 26, 2023 - 08:59 UTC

Alloy North America Maintenance scheduled for 26 February 2023 Feb 26, 2023 17:00-21:00 UTC

Alloy North America will be undergoing maintenance on 26 February 2023 from 17:00 UTC to 21:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C1897687
Posted on Jan 27, 2023 - 10:04 UTC

Past Incidents

Feb 9, 2023

No incidents reported today.

Feb 8, 2023

Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays

Resolved - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3156768
Feb 8, 14:02 UTC

Update - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service has been restored and is being validated by OpenText teams. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768
Feb 8, 08:27 UTC

Update - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service is restored. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768
Feb 8, 04:22 UTC

Monitoring - Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service is now restored. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768
Feb 8, 00:27 UTC

Identified - Alloy North America and Alloy TaaS are currently experiencing service degradation and message processing delays. Teams have identified the cause and are working to resolve the issue. Please be informed the service has significantly improved however, OpenText teams continue to monitor it. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Feb 7, 22:34 UTC

Update - Alloy North America and Alloy TaaS are currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. The team has determined that Alloy TaaS customers are also impacted. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768
Feb 7, 20:27 UTC

Update - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768
Feb 7, 18:27 UTC

Update - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768
Feb 7, 14:27 UTC

Investigating - Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3156768
Feb 7, 12:28 UTC

Feb 7, 2023

Feb 6, 2023

Core for Supplier Exchange Europe is experiencing a degradation in service

Resolved - The following services were experiencing a degradation in service. The issue is now resolved. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU

Tracking Number: IM3155782
Feb 6, 16:03 UTC

Monitoring - The following services were experiencing a degradation in service. Service has been restored and is now being validated. Updates for this issue will be posted every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU

Tracking Number: IM3155782
Feb 6, 14:37 UTC

Update - The following services are experiencing a degradation in service. Teams are currently assembled and still working to resolve the issue. Updates for this issue will be posted every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU
Tracking Number: IM3155782
Feb 6, 12:33 UTC

Update - The following services are experiencing a degradation in service. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU
Tracking Number: IM3155782
Feb 6, 11:33 UTC

Investigating - The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Building Information Modelling EU
- Core for Capital Projects EU
- Core for Federated Compliance EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core for Supplier Exchange EU
- Core Platform EU
- Core Signature Service EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU
Tracking Number: IM3155782
Feb 6, 10:33 UTC

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

CORESHARE AU Release deployment- 23.1.1

Completed - The scheduled maintenance has been completed.
Jan 28, 21:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 17:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time. All services will be inaccessible during the window.
Jan 6, 04:33 UTC

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Alloy North America are experiencing degradation in service and processing delays.

Resolved - Alloy North America were experiencing degradation in service and processing delays. The issue has been resolved. We appreciate your patience.
Jan 26, 02:47 UTC

Investigating - Alloy North America are experiencing degradation in service and processing delays. Teams are assembled and troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3148099
Jan 25, 23:28 UTC