OpenText
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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)


Important notice for US-Li3 Core Capture and Core Capture for SAP Solutions tenants
Ingress IP address for US-based tenants will change on January 25, 2025. For more information, please refer to Knowledge Base article KB0833068. (My Support Portal log on required)

Note: This does not affect customer tenants on GCP.

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Singapore Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - Ashburn Operational
RightFax Connect - Ashburn Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Cloud Fax Services Australia Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Information Intelligence - API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Information Intelligence - API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core for Capital Projects Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Information Intelligence - API Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core US Operational
Core for Capital Projects Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP Solutions Operational
Core Capture for SAP Solutions (corecapture.us.opentext.com) Operational
Core Case Operational
Core Case (corecase.us.opentext.com) Operational
Core Content Operational
Core Content (corecontent.us.opentext.com) Operational
Core Digital Asset Managment Operational
Core for Federated Compliance Operational
Core Journey Operational
Core Platform - OTDS Operational
Core Platform - OTDS (otdsauth.us.opentext.com) Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CMS (cms.us.opentext.com) Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Information Intelligence - API Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Core Fax Operational
Core Fax - Australia Operational
Core Fax - Canada Operational
Core Fax - EMEA Operational
Core Fax - United States Operational
Core Intelligence Operational
Core Intelligence - Australia Operational
Core Intelligence - Canada Operational
Core Intelligence - United States Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Signature Release Maintenance scheduled for 29 January 2025 Jan 29, 2025 16:00-18:00 UTC
Core Signature will be undergoing release maintenance on 29 January 2025 from 16:00 UTC to 18:00 UTC. While we do not expect any outage, the application may be be intermittently unavailable during this time.
Tracking Number: C2128927
Posted on Jan 22, 2025 - 14:20 UTC
Core Signature Release Maintenance scheduled for 29 January 2025 Jan 30, 2025 02:30-04:30 UTC
Core Signature will be undergoing release maintenance on 30 January 2025 from 02:30 UTC to 04:30 UTC. While we do not expect any outage, the application may be be intermittently unavailable during this time.
Tracking Number: C2128935
Posted on Jan 22, 2025 - 14:22 UTC
System Maintenance scheduled for 30 January 2025 Jan 30, 2025 13:00-17:00 UTC
Core Fax (Australia) and XM SendSecure (Australia) will be undergoing maintenance on 30 January 2025 from 13:00 UTC to 17:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126619
Posted on Jan 16, 2025 - 19:10 UTC
System Maintenance scheduled for 30 January 2025 Jan 30, 2025 19:00-23:00 UTC
Core Fax (EMEA) and XM SendSecure (EMEA) will be undergoing maintenance on 30 January 2025 from 19:00 UTC to 23:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126624
Posted on Jan 16, 2025 - 17:20 UTC
System Maintenance scheduled for 31 January 2025 Jan 31, 2025 01:00-05:00 UTC
Core Fax - United States and XM SendSecure - United States will be undergoing maintenance on 31 January 2025 from 01:00 UTC to 05:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126410
Posted on Jan 16, 2025 - 17:10 UTC
System Maintenance scheduled for 31 January 2025 Jan 31, 2025 01:00-05:00 UTC
Core Fax - Canada and XM SendSecure - Canada will be undergoing maintenance on 31 January 2025 from 01:00 UTC to 05:00 UTC.

Clients may be unable to see faxes (sent or received) in the portal and/or the web services (APIs) during this timeframe. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed. Notification should not be impacted.

In the unlikely event that you experience other service degradation, you may contact your support service desk team.

This system maintenance is required to deploy the latest 25.1 release update.

Tracking Number: C2126637
Posted on Jan 16, 2025 - 17:16 UTC
IOT/IDM Messaging Maintenance scheduled for 1 February 2025 Feb 1, 2025 13:00-17:00 UTC
IOT/IDM Messaging will be undergoing maintenance on 1 February 2025 from 13:00 UTC to 17:00 UTC. While we do not anticipate any outage or degraded service, the application may be intermittently unavailable during this time.
Tracking Number: C2130795
Posted on Jan 24, 2025 - 20:56 UTC
Urgent Maintenance originally scheduled for 26 January 2025 is being rescheduled to 2 February 2025 Feb 2, 2025 03:00-09:00 UTC
Update - The maintenance originally scheduled for 26 January 2025 from 03:00 UTC to 09:00 UTC has been rescheduled to 2 February 2025 from 03:00 UTC to 09:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2120147
Jan 24, 2025 - 19:10 UTC
Scheduled - The maintenance originally scheduled for 26 January 2025 from 03:00 UTC to 09:00 UTC has been rescheduled to 2 February 2025 from 03:00 UTC to 09:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2120147
Feb 02, 2025 - 19:00 UTC
System Maintenance scheduled for 9 February 2025 Feb 9, 2025 01:00-13:00 UTC
On 9 February 2025 from 01:00 UTC to 13:00 UTC a system maintenance has been scheduled that will affect these services:

- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2123951
Posted on Jan 10, 2025 - 07:06 UTC
Rescheduled software maintenance for Cloud Fax services EMEA Feb 10, 2025 20:00 - Feb 11, 2025 00:00 UTC
The software maintenance scheduled for 22 January 2025 from 20:00 to 23 January 2025 00:00 GMT, has been rescheduled to 10 February 2025 from 20:00 to 11 February 2025 00:00 GMT.

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking number: C2120375
Posted on Jan 22, 2025 - 21:21 UTC
System Maintenance scheduled for 15 February 2025 Feb 15, 2025 11:00-22:00 UTC
On 15 February 2025 from 11:00 UTC to 22:00 UTC, a system maintenance has been scheduled that will affect these services:

- Fax2mail
- Production Messaging

Service connectivity will unavailable during this timeframe.

Tracking Number: C2126448
Posted on Jan 16, 2025 - 06:51 UTC
Network Maintenance scheduled for 16 February 2025 Feb 16, 2025 04:00-10:00 UTC
On 16 February 2025 from 04:00 UTC to 10:00 UTC a network maintenance has been scheduled that will affect these services:

Core Archive North America
Core US
Core Share North America
Core Signature add-on for Core Share North America
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Service (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Standalone North America

We strive to minimize network disruptions and aim for a zero-downtime maintenance window. However, as with any maintenance activity, intermittent service interruptions may occur during this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as normal. If you encounter any issues, please contact your OpenText Support Team and reference the tracking number listed below.

Tracking number: C2121327
Posted on Jan 08, 2025 - 18:32 UTC
System Maintenance scheduled for 22 February 2025 Feb 22, 2025 14:00 - Feb 23, 2025 02:00 UTC
On 22 February 2025 from 14:00 UTC to 02:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail - Ashburn
- RightFax Connect - Ashburn

Service will be degraded during this timeframe.

Tracking number: C2128208
Posted on Jan 23, 2025 - 05:52 UTC
Network Maintenance scheduled for 23 February 2025 Feb 23, 2025 16:00-23:00 UTC
Network Maintenance scheduled for 23 February 2025

On 23 February 2025 from 16:00 to 23:00 UTC, a network maintenance has been scheduled that will affect these Core Europe services:
- Core Capture
- Core Capture for SAP Solutions
- Core Case
- Core Content
- Core for Capital Projects
- Core Journey
- Core for Federated Compliance
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText
- Core Signature Service
- Core for Supplier Exchange
- Developer Experience
- Life Sciences Smart View Preview
- Information Intelligence - API
- Core Platform - OTDS
- Core Platform - ETS
- Core Platform - Admin Center
- Core Platform - CMS
- Core Platform - CSS
- Core Platform - CVT
- Core Platform - OES
- Core Platform - (Search, Workflow, CTIS, Eventing)

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2018485
Posted on Jan 17, 2025 - 07:56 UTC
Past Incidents
Jan 26, 2025
System Maintenance scheduled for 25 January 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 14:00 UTC
Scheduled - On 25 January 2025 from 14:00 UTC to 26 January 2025 02:00 UTC, a system maintenance has been scheduled that will affect these services:

- Fax2Mail - Ashburn
- RightFax Connect - Ashburn

Service will be degraded during this timeframe.

Tracking number: C2120704
Dec 23, 10:20 UTC
Jan 25, 2025
Core Fax Canada experienced a degradation of service
Resolved - Core Fax Canada experienced a degradation of service between 05:30 GMT until 07:24 GMT. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3627968
Jan 25, 07:36 UTC
Jan 24, 2025
Search is in degraded state in Core US
Resolved - This incident has been resolved.
Jan 24, 15:47 UTC
Monitoring - Search functionality has been restored, and documents should be searchable. We are currently monitoring the service.
Jan 24, 05:45 UTC
Update - We are currently experiencing an issue with search functionality for documents uploaded on or after January 23, 2025 12 PM UTC. Our team is actively working to resolve the issue. The following applications are impacted: Core Content, Core Case, Core4SF.

Documents uploaded prior to the mentioned date should remain fully searchable and unaffected by this degradation.

We apologize for any inconvenience and appreciate your patience as we work to address this.
Jan 23, 16:55 UTC
Identified - Core Search is currently experiencing an issue and is in a degraded state. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3626827
Jan 23, 16:11 UTC
Developer Experience North America was experiencing a degradation in service
Resolved - Developer Experience North America was experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3627210
Jan 24, 06:32 UTC
Investigating - Developer Experience North America is currently experiencing a degradation in service. Please be advise users will be unable to upload, view and download documents at this time. We have identified an issue with a core service (CSS) and are working to resolve it. Teams are assembled and investigating the issue. We appreciate your patience.

Tracking Number: IM3627210
Jan 24, 06:01 UTC
CORESHARE NA Release deployment- 25.1.1
Completed - The scheduled maintenance has been completed.
Jan 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 3, 16:21 UTC
Jan 23, 2025
CORESHARE EU Release deployment- 25.1.1
Completed - The scheduled maintenance has been completed.
Jan 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 3, 16:18 UTC
CORESHARE CA Release deployment- 25.1.1
Completed - The scheduled maintenance has been completed.
Jan 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 02:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 3, 16:16 UTC
Jan 22, 2025
CORESHARE AU Release deployment- 25.1.1
Completed - The scheduled maintenance has been completed.
Jan 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 14:00 UTC
Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 3, 16:11 UTC
Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Core Content EU and US - Search function is in a degraded state
Resolved - This incident has been resolved.
Jan 17, 11:31 UTC
Identified - Core Content is currently experiencing an issue . Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3622461
Jan 16, 17:18 UTC
Jan 16, 2025
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
Network Maintenance scheduled for 12 January 2025
Completed - The scheduled maintenance has been completed.
Jan 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 UTC
Scheduled - On 12 January 2025 from 01:00 UTC to 09:00 UTC a network maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice

Intermittent service interruptions are expected to occur throughout this timeframe. Cloud Fax and Notification services that are capable of failover will be routed to alternate processing sites to further minimize interruptions. BMS, and TradeGateway OpenText products will experience a brief interruption of service between 01:00 to 09:00 GMT.

Tracking number: C2116542
Dec 13, 13:58 UTC
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