OpenText
All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM Fax - Canada Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM Fax Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Core Australia Operational
Core Capture Australia Operational
Core Capture for SAP Solutions Australia Operational
Core Case Australia Operational
Core Content Australia Operational
Core Experience Insights Australia Operational
Core for Federated Compliance Australia Operational
Core Platform Austrailia Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational
Core for Supplier Exchange Australia Operational
Core Canada Operational
Core Capture Canada Operational
Core Capture for SAP Solutions Canada Operational
Core Case Canada Operational
Core Content Canada Operational
Core Experience Insights Canada Operational
Core for Federated Compliance Canada Operational
Core Platform Canada Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational
Core for Supplier Exchange Canada Operational
Developer Experience Canada Operational
Core Europe Operational
Core Capture EU Operational
Core Capture for SAP Solutions EU Operational
Core Case EU Operational
Core Content EU Operational
Core for Capital Projects EU Operational
Core Experience Insights EU Operational
Core for Federated Compliance EU Operational
Core Platform EU Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational
Core Signature Service EU Operational
Core for Supplier Exchange EU Operational
Developer Experience EU Operational
Life Sciences Smart View Preview EU Operational
Magellan Risk Guard EU Operational
Core US Operational
Core Capture US Operational
Core Capture for SAP Solutions US Operational
Core Case US Operational
Core for Capital Projects US Operational
Core Content US Operational
Core Experience Insights US Operational
Core for Federated Compliance US Operational
Core Platform US Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service US Operational
Core for Supplier Exchange US Operational
Developer Experience US Operational
Life Sciences Smart View Preview US Operational
Magellan Risk Guard US Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Alloy North America will be undergoing maintenance on 02 June 2024 from 09:00 UTC to 17:00 UTC. Service will be degraded during this timeframe

Tracking Number: C2030528

Posted on May 02, 2024 - 16:23 UTC
On 2 June 2024 from 16:00 UTC to 20:00 UTC a network maintenance has been scheduled that will affect these services:
- Cloud Fax Services Fax2Mail
- Cloud Fax Services Production Messaging
- Cloud Fax Services RightFax Connect
Service connectivity will be degraded during this timeframe. Customers should verify that no connectivity issues exist. If an issue is discovered, please contact your OpenText Support Team for assistance and reference tracking number C2046616. Customers connecting to the OpenText Slough data center through the Internet Protocol Security (IPSEC) Virtual Private Network (VPN) tunnel should be able to resolve connectivity issues on their own by resetting the VPN tunnel.

Tracking number: C2046616

Posted on May 03, 2024 - 05:27 UTC
On 8 June 2024 from 11:00 UTC to 20:00 UTC a system maintenance has been scheduled that will affect these services:

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.

Additional Details: Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking number: C2050580

Posted on May 08, 2024 - 14:14 UTC
The maintenance originally scheduled for 7 April 2024 from 02:00 UTC to 10:00 UTC has been rescheduled to 16 June 2024 from 03:00 UTC to 11:00 UTC.
Service connectivity will be unavailable for the first 3 hours and then intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2031295

Posted on May 15, 2024 - 05:52 UTC
System Maintenance scheduled for 22 June 2024 Jun 22, 2024 13:00 - Jun 23, 2024 01:00 UTC
On 22 June 2024 from 13:00 UTC to 23 June 2024 01:00 UTC a system maintenance has been scheduled that will affect these services:
- Fax2Mail (Ashburn)
- Production Messaging (Ashburn)
- RightFax Connect (Ashburn)

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2051014

Posted on May 22, 2024 - 02:09 UTC
The maintenance originally scheduled for 14 April 2024 from 02:00 UTC to 10:00 UTC has been rescheduled to 23 June 2024 from 03:00 UTC to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. An updated notification will be sent if the backup date of 13 July 2024 is required.

Tracking Number: C1975176

Posted on May 24, 2024 - 08:02 UTC
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Resolved - The following services were experiencing service degradation and processing delays. The issue is now resolved. We appreciate your patience.
- Fax2Mail - PCI
- RightFax Connect - PCI

Tracking Number: IM3482020

May 23, 16:53 UTC
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 UTC
Scheduled - On 19 May 2024 from 00:00 UTC to 12:00 UTC, a system maintenance has been scheduled that will affect these services:

- Notifications - Email
- Notifications - SMS
- Fax2Mail
- Production Messaging
- RightFax Connect
- Notifications - Voice
- Desktop Messaging BMS

Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking number: C2043889

Apr 19, 07:00 UTC
May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.