OpenText Status

OpenText

All Systems Operational

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational

B2B Connect Operational

Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational

Core Archive Australia Operational

Core Archive Europe Operational

Core Archive Europe (archive.de.opentext.cloud) Operational

Core Archive India Operational

Core Archive Japan Operational

Core Archive North America Operational

Core Archive Canada (archive.ca.opentext.cloud) Operational

Core Archive UAE Operational

Cloud Fax services North America Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Fax2Mail - PCI Operational

RightFax Connect - PCI Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM Fax - Canada Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

SOAP API Operational

REST API Operational

Cloud Fax services EMEA Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

RightFax Connect Operational

Desktop Messaging BMS Operational

Production Messaging BMS Operational

XM Fax Operational

XM SendSecure Operational

SOAP API Operational

REST API Operational

Core Australia Operational

Core Capture Australia Operational

Core Capture for SAP Solutions Australia Operational

Core Case Australia Operational

Core Content Australia Operational

Core Experience Insights Australia Operational

Core for Federated Compliance Australia Operational

Core Platform Austrailia Operational

Core for SAP Success Factors | SAP SuccessFactors Document Management Core by Opentext - Austrailia Operational

Core for Supplier Exchange Australia Operational

Core Canada Operational

Core Capture Canada Operational

Core Capture for SAP Solutions Canada Operational

Core Case Canada Operational

Core Content Canada Operational

Core Experience Insights Canada Operational

Core for Federated Compliance Canada Operational

Core Platform Canada Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada Operational

Core for Supplier Exchange Canada Operational

Developer Experience Canada Operational

Core Europe Operational

Core Capture EU Operational

Core Capture for SAP Solutions EU Operational

Core Case EU Operational

Core Content EU Operational

Core for Capital Projects EU Operational

Core Experience Insights EU Operational

Core for Federated Compliance EU Operational

Core Platform EU Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU Operational

Core Signature Service EU Operational

Core for Supplier Exchange EU Operational

Developer Experience EU Operational

Life Sciences Smart View Preview EU Operational

Magellan Risk Guard EU Operational

Core US Operational

Core Capture US Operational

Core Capture for SAP Solutions US Operational

Core Case US Operational

Core for Capital Projects US Operational

Core Content US Operational

Core Experience Insights US Operational

Core for Federated Compliance US Operational

Core Platform US Operational

Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational

Core Signature Service US Operational

Core for Supplier Exchange US Operational

Developer Experience US Operational

Life Sciences Smart View Preview US Operational

Magellan Risk Guard US Operational

Core Share Operational

Core Share Australia Operational

Core Share Canada Operational

Core Share Europe Operational

Core Share North America Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share Australia Operational

Core Signature add-on for Core Share Canada Operational

Core Signature add-on for Core Share Europe Operational

Core Signature add-on for Core Share North America Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM Europe Operational

Core Signature add-on for Content Suite Platform/xECM North America Operational

Core Signature Standalone Operational

Core Signature Standalone Australia Operational

Core Signature Standalone Canada Operational

Core Signature Standalone Europe Operational

Core Signature Standalone North America Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Identity and Access Management Operational

IoT Platform Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

Notifications Services North America Operational

MyPortal Operational

Notifications - Email Operational

Notifications - SMS Operational

Notifications - Voice Operational

SOAP API Operational

REST API Operational

Notifications Services EMEA Operational

Notifications - Email Operational

Notifications - Email (DPZ) Operational

Notifications - SMS Operational

MyPortal Operational

SOAP API Operational

REST API Operational

Optimost Operational

ProviderLink Operational

Supplier Connection Operational

Supplier Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core US System Maintenance scheduled for September 14, 2024 Sep 14, 2024 00:00-14:00 UTC

On September 14, 2024 from 00:00 UTC to 14:00 UTC a system maintenance has been scheduled that will affect all services in Core US:

All services will not be available during this time
Posted on Aug 14, 2024 - 21:17 UTC

Network Maintenance originally scheduled for 8 September 2024 is being rescheduled to 15 September 2024 Sep 15, 2024 03:00-11:00 UTC

The maintenance originally scheduled for 8 September 2024 from 03:00 UTC to 11:00 UTC has been rescheduled to 15 Septemberm2024 from 03:00 UTC to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C1975176
Posted on Aug 12, 2024 - 06:23 UTC

Core Europe System Maintenance scheduled for September 20, 2024 Sep 20, 2024 18:00 - Sep 21, 2024 08:00 UTC

On September 20, 2024 from 18:00 UTC to September 21, 2024 8:00 UTC a system maintenance has been scheduled that will affect all services in Core Europe:

All services will not be available during this time
Posted on Aug 14, 2024 - 21:20 UTC

Network Maintenance scheduled for 22 September 2024 Sep 22, 2024 16:00-19:00 UTC

On 22 September 2024 from 16:00 UTC to 19:00 UTC a network maintenance has been scheduled that will affect these services:

- Core Archive Europe
- Core Capture EU
- Core Capture for SAP Solutions EU
- Core Case EU
- Core Content EU
- Core for Capital Projects EU
- Core Experience Insights EU
- Core for Federated Compliance EU
- Core Platform EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU
- Core Signature Service EU
- Core for Supplier Exchange EU
- Developer Experience EU
- Life Sciences Smart View Preview EU
- Magellan Risk Guard EU
- Core Share Europe
- Core Signature add-on for Core Share Europe
- Core Signature add-on for Content Suite Platform/xECM Europe
- Core Signature Standalone Europe

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2071648
Posted on Aug 16, 2024 - 18:03 UTC

Developer Experience US - System Maintenance scheduled for September 28, 2024 Sep 28, 2024 00:00-14:00 UTC

Developer Experience US will be undergoing maintenance on September 28, 2024 from 00:00 UTC to 14:00 UTC.

The Application will be unavailable during this time.
Posted on Aug 14, 2024 - 21:26 UTC

Software Maintenance scheduled for 29 September 2024 Sep 29, 2024 02:00-06:00 UTC

Alloy North America will be undergoing maintenance on 29 September 2024 from 02:00 UTC to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2081005
Posted on Aug 28, 2024 - 05:41 UTC

Core Archive North America & GCP-US Regular Software Update - 24.4.1 & Hardware Migration Oct 13, 2024 00:00-08:00 UTC

We will be undergoing the 24.4.1 release for GCP-US and NA during this time as well as performing hardware migration for NA Prod & Pre-Prod. All services will be inaccessible during the window.

24.4.1 Release
-----------------
- GCP-US (archive.us.opentext.cloud) - 00:00 to 03:00 GMT
- NA (archive.na.opentext.com) - 00:00 to 03:00 GMT

Hardware maintenance
----------------------------
- NA (archive.na.opentext.com) - 03:00 to 08:00 GMT

Pre-Production Maintenance Schedule for deploying 24.4.1
-----------------------------------------------------------------
NA (Li3) Pre-Prod - October 8, 2024 - 10:00 to 14:00 GMT
NA (Li3) Pre-Prod - October 13, 2024 - 03:00 to 08:00 GMT
EMEA (AM3) Pre-Prod - October 8,2024 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - October 8, 2024 - 14:00 to 18:00 GMT
Posted on Sep 09, 2024 - 12:27 UTC

Past Incidents

Sep 11, 2024

No incidents reported today.

Sep 10, 2024

B2B Connect Maintenance scheduled for 10 September 2024

Completed - The scheduled maintenance has been completed.
Sep 10, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:00 UTC

Scheduled - B2B Connect will be undergoing maintenance on 10 September 2024 from 14:00 UTC to 18:00 UTC. We do not anticipate any outage during this window, but the Application may be intermittently unavailable, during this time.
Tracking Number: C2082724
Aug 22, 17:05 UTC

Sep 9, 2024

No incidents reported.

Sep 8, 2024

Network Maintenance scheduled for 28 July 2024 has been rescheduled to 08 September 2024

Completed - The scheduled maintenance has been completed.
Sep 8, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 UTC

Scheduled - The maintenance originally scheduled for 28 July 2024, from 00:00 UTC to 12:00 UTC has been rescheduled to 08 September 2024, from 00:00 UTC to 12:00 UTC.

The network maintenance will affect these services:
- Desktop Messaging BMS
- Production Messaging BMS
- Notifications - Email
- Notifications - SMS
- Notifications - Voice
- Fax2Mail
- Production Messaging
- RightFax Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Cloud Fax and Notification services that are capable of failover will be routed to alternate processing sites to further minimize interruptions. BMS, and TradeGateway OpenText products will experience a brief interruption of service between 01:00 to 08:00 GMT.

Tracking number: C2067491
Jul 29, 20:58 UTC

Network Notification Purpose Maintenance originally scheduled for 25 August 2024 is being rescheduled to 8 September 2024

Completed - The scheduled maintenance has been completed.
Sep 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:00 UTC

Update - The team has further reviewed the impact of the change and revised the impact statement based on that analysis. Intermittent service interruptions may occur throughout this timeframe. A backup date of 15 September 2024 has been added.

Tracking Number: C2031295
Aug 14, 04:10 UTC

Scheduled - The network maintenance originally scheduled for 25 August 2024 from 03:00 UTC to 11:00 UTC has been rescheduled to 8 September from 03:00 UTC to 11:00 UTC. Service connectivity will be unavailable for the first 3 hours and then intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2031295
Aug 12, 06:05 UTC

Network Maintenance originally scheduled for 23 June 2024 is being rescheduled to 8 September 2024

Completed - The scheduled maintenance has been completed.
Sep 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:01 UTC

Update - The maintenance originally scheduled for 8 September 2024 from 03:00 UTC to 11:00 UTC has been rescheduled to 15 September 2024 from 03:00 UTC to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe. We appreciate your patience.

Tracking Number: C1975176
Aug 14, 04:12 UTC

Scheduled - .The maintenance originally scheduled for 23 June 2024 from 03:00 UTC to 11:00 UTC has been rescheduled to 8 September 2024 from 03:00 UTC to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C1975176
Jun 28, 06:08 UTC

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

ProviderLink is Unavailable

Resolved - ProviderLink was unavailable. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3546240
Sep 4, 20:13 UTC

Update - ProviderLink was unavailable. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3546240
Sep 4, 20:10 UTC

Monitoring - ProviderLink was unavailable. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3546240
Sep 4, 19:53 UTC

Investigating - ProviderLink customers are experiencing service degradation. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking number: IM3546240
Sep 4, 19:26 UTC

Sep 3, 2024

No incidents reported.

Sep 2, 2024

Core Australia - Software Maintenance scheduled for September 2, 2024

Completed - The scheduled maintenance has been completed.
Sep 2, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:30 UTC

Scheduled - On September 2, 2024 from 4:30 UTC to 8:30 UTC a software maintenance has been scheduled that will affect these services:
- Core Content Australia
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Australia

Intermittent service interruptions are expected to occur throughout this timeframe.
Aug 14, 18:54 UTC

Sep 1, 2024

No incidents reported.

Aug 31, 2024

OCP North America Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Aug 31, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 20:00 UTC

Scheduled - The emergency infrastructure maintenance had to be rescheduled to start on August 31 at 20:00 GMT. All applications will be available during this maintenance window but may experience intermittent errors.
(C2087473)
Aug 31, 02:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 01:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 15:30 UTC

Scheduled - We will be undergoing an emergency infrastructure maintenance. All applications will be available during this maintenance window but may experience intermittent errors.
(C2087260)
Aug 30, 15:29 UTC

Aug 30, 2024

Core US - Software Maintenance scheduled for August 30, 2024

Completed - The scheduled maintenance has been completed.
Aug 30, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 18:56 UTC

Scheduled - On August 30, 2024 from 00:00 UTC to 08:30 UTC a software maintenance has been scheduled that will affect these services:
- Core Content US
- Core for Capital Projects US
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US

Intermittent service interruptions are expected to occur throughout this timeframe.
Aug 14, 18:41 UTC

Core North America is experiencing intermittent service interruption.

Resolved - Clients were experiencing intermittent service interruption with the document upload, download, and view. The issue has been resolved. We appreciate your patience.
Aug 30, 05:18 UTC

Monitoring - Clients were experiencing intermittent service interruption with document upload, download and view. The service has been restored and will be monitoring for the next 15 minutes. We appreciate your patience.

Tracking number: IM3543402
Aug 30, 04:55 UTC

Investigating - Clients are experiencing intermittent service interruption with document upload, download and view. OpenText Team are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking number: IM3543402
Aug 30, 04:28 UTC

Aug 29, 2024

Core Canada - Software Maintenance scheduled for August 29, 2024

Completed - The scheduled maintenance has been completed.
Aug 29, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 04:30 UTC

Scheduled - On August 29, 2024 from 04:30 UTC to 08:30 UTC a software maintenance has been scheduled that will affect these services:
- Core Content Canada
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Canada

Intermittent service interruptions are expected to occur throughout this timeframe.
Aug 14, 18:38 UTC

Aug 28, 2024

Core Europe - Software Maintenance scheduled for August 28, 2024

Completed - The scheduled maintenance has been completed.
Aug 28, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 18:00 UTC

Scheduled - On August 28, 2024 from 18:00 UTC to 22:00 UTC a software maintenance has been scheduled that will affect these services:
- Core Content EU
- Core for Capital Projects EU
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText EU

Intermittent service interruptions are expected to occur throughout this timeframe.
Aug 14, 18:35 UTC