OpenText Status

OpenText

C2236457 - Hardware Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 01, 2026 - 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 1, 2026 03:00-07:00 UTC

Core Endpoint Protection Software Maintenance scheduled for 27 January 2026

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Release notes will be posted on the https://www.webroot.com/us/en/business/support/release-notes page when the release starts.
Jan 27, 2026 - 19:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 2026 - 17:00 UTC

Scheduled - Core Endpoint Protection will be undergoing software maintenance from 27 January 2026, at 17:00 UTC to 5 February 2026, at 22:00 UTC.

During this window, the endpoint agent system will update the WRYES module to version 1.4.0.4. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts.

Tracking Number: C2244053
Jan 27, 2026 17:00 - Feb 5, 2026 22:00 UTC

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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational

B2B Connect Operational

Carbonite® Backup for Microsoft 365 Portal Operational

Cloud Fax services APAC Operational

Desktop Messaging BMS Operational

XM SendSecure Operational

Cloud Fax services Europe Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

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Core Communications Operational

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Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

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Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

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Core Process Automation Operational

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Core Communications Operational

Core Compliance Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Journey Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Eventing Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services Operational

Core Platform - Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture (capture.ot2.opentext.com) Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Collaboration for Engineering (xchange.us.opentext.com) Operational

Core Communications Operational

Core Compliance Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management (coredam.us.opentext.com) Operational

Core for Capital Projects Operational

Core Journey (journey.us.opentext.com) Operational

Core Platform - Admin Center Operational

Core Platform - Content Transformation and Injection Services Operational

Core Platform - Eventing Operational

Core Platform - Entitlement & Tenancy Service Operational

Core Platform - Forms Operational

Core Platform - Information Storage Operational

Core Platform - Metadata Operational

Core Platform - Metadata (cms.us.opentext.com) Operational

Core Platform - Online Editing Service Operational

Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational

Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational

Core Platform – Process Automation (Workflow, Decision, Case Management) Operational

Core Platform - Retention Service Operational

Core Platform - Search Operational

Core Platform - Viewing & Transformation Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience - Thrust API Bundle Operational

Information Intelligence - Thrust API Operational

Signature Service – Thrust API Operational

Core Collaboration Access Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational

Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational

Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational

Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Operational

Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational

Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) Operational

Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational

Core Archive for SAP® Solutions - EU2 (archive.de2.opentext.cloud) Operational

Core EDR/MDR Operational

Core Endpoint Backup Operational

Core Endpoint Backup Blue Vault Operational

Core Endpoint Backup Protect Vault Operational

Core Endpoint Backup Red-APAC Vault Operational

Core Endpoint Backup Red-AU Vault Operational

Core Endpoint Backup Red-CA Vault Operational

Core Endpoint Backup Red-EMEA Vault Operational

Core Endpoint Backup Red-FR Vault Operational

Core Endpoint Backup Red-IN Vault Operational

Core Endpoint Backup Red-UK Vault Operational

Core Endpoint Backup Red-US Vault Operational

Core Endpoint Backup Red-US2 Vault Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

MailStore Operational

MailStore Cloud Operational

MailStore Portal Operational

ProviderLink Operational

Recover Operational

Replication - North America Operational

SecureMail Cloud Operational

Enterprise Cloud Operational

OEM Cloud Operational

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Server Backup Operational

Server Backup Canada Operational

Server Backup EU Operational

Server Backup UK Operational

Server Backup US East Operational

Server Backup US West Operational

Supplier Connection Operational

Supplier Portal Operational

Threat Intelligence (BrightCloud) Operational

Webroot by OpenText™ Under Maintenance

Core DNS Protection Operational

Core Endpoint Protection Under Maintenance

Core Security Awareness Training (WSAT) Operational

Unity - Thrust API Operational

Webroot Management Consoles Operational

Zix - Cybersecurity Operational

Zix Archive Services - Erado Archiving Operational

Zix Archive Services - Business Communication Archive Operational

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Zix Cloud to Cloud Backup Operational

Zix Customer Portal Interface - Billing Area Operational

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Zix Email Continuity - Legacy Continuity Operational

Zix Email Continuity - Secure Cloud Email Continuity Operational

Zix Encryption Services - Email Message Privacy (EMP) Operational

Zix Encryption Services - Erado SecureMail (ESM) Operational

Zix Encryption Services - Hosted SMB Operational

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational

Zix Encryption Services - ZixGateway (Hosted) Operational

Zix Encryption Services - ZixPortal Operational

Zix Office 365 Operational

Zix Hosted Exchange Operational

Zix Support Infrastructure - Support Ticketing System Operational

Zix Threat Protection - Email Threat Protection Operational

Zix Threat Protection - Zix Protect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 3 February 2026 Feb `3`, `2026` `16:00`-`20:00` UTC

Threat Intelligence (BrightCloud) will be undergoing urgent maintenance on 3 February 2026 from 16:00 to 20:00 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2248245
Posted on Jan 29, 2026 - 18:30 UTC

IM3830370 - Certificate Renewal Feb `4`, `2026` `01:00`-`04:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 20:18 UTC

Core Archive Australia Regular Software Update - 26.1.1 Feb `6`, `2026` `11:00`-`15:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

APAC (Syd) Prod archive.au.opentext.cloud - February 6, 2026 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 17:48 UTC

Core Archive Japan Regular Software Update - 26.1.1 Feb `6`, `2026` `13:30`-`17:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - February 6, 2026 - 13:30 - 17:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 17:51 UTC

Core Archive Singapore Regular Software Update - 26.1.1 Feb `6`, `2026` `15:30`-`19:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - February 6, 2026 - 15:30 - 19:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 17:54 UTC

System Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `01:00`-`13:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 09, 2026 - 14:44 UTC

Scheduled - On 8 February 2026 from 01:00 to 13:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax Cloud Connect
- Fax2Mail
- Production Messaging

Service will be degraded during this timeframe.

Customers capable of being failed over to out alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2240546
Jan 09, 2026 - 11:43 UTC

Core Archive GCP-US Regular Software Update - 26.1.1 Feb `8`, `2026` `01:00`-`05:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

US (archive.us.opentext.cloud) Prod - February 8, 2026 - 01:00 - 05:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:08 UTC

C2236465 - Hardware Maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

Services Affected:
• OpenText CSP (NA)
• OpenText ICC
• OpenText Trading Grid (NA)
• OpenText Trading Grid - Orchestration NA
• OpenText Trading Grid Insights (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid using Translation Service (BIZTrans NA)
• OpenText Trading Grid using Translation Service (TLE NA)

Impact: Intermittent service interruptions may occur throughout this timeframe.
Posted on Jan 09, 2026 - 16:00 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

The managed services maintenance originally scheduled for 19 October 2025 from 02:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202245
Posted on Dec 19, 2025 - 03:06 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

The managed services maintenance originally scheduled for 19 October 2025 from 2:00 to 6:00 UTC has been rescheduled to 8 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during the first 1 hour and 30 minutes of this timeframe.

Tracking Number: C2202259
Posted on Dec 19, 2025 - 03:09 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026

Desktop Messaging BMS will be undergoing hardware maintenance on 8 February 2026 from 03:00 to 07:00 UTC. Intermittent service interruptions may occur throughout this timeframe.

Tracking Number: C2236465
Posted on Jan 09, 2026 - 15:58 UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`11:00` UTC

Desktop Messaging BMS will undergo a network maintenance on 8 February 2026, from 03:00 to 11:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance cannot be performed on the specified date above, it may be rescheduled for 8 March 2026. An updated post will be made if the backup date is required.

Tracking Number: C2205539
Posted on Jan 09, 2026 - 16:16 UTC

C2205539 - Network maintenance Feb `8`, `2026` `03:00`-`11:00` UTC

Services Affected:
- OpenText Enterprise Management Services (EMS) Cloud Services
- OpenText ICC
- OpenText ICC - EDIINT
- OpenText Trading Grid (Classic)
- OpenText Trading Grid (NA)
- OpenText Trading Grid Messaging Service (TGMS)
- OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jan 09, 2026 - 16:17 UTC

C2202271 - Managed Services maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded during the first 1 hour and 30 minutes of this timeframe.
Posted on Jan 23, 2026 - 08:02 UTC

Core Archive North America Regular Software Update - 26.1.1 Feb `8`, `2026` `03:00`-`07:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - February 8, 2026 - 03:00 - 07:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:10 UTC

IM3830405 Feb `8`, `2026` `04:00`-`06:00` UTC

Services affected:
OpenText Trading Grid Messaging Service (TGMS) Biz - Production
AS2 URL: https://bizlinkp10.tgms.gxs.com/ipnet/as2
Transaction Mailbox: https://bizlinkp10.tgms.gxs.com /imailweb/entry

Note: If you do not use a secure connection to bizlinkp10.tgms.gxs.com, no action is required.

THIS DOES NOT APPLY TO THE SIGNING/ENCRYPTION CERTIFICATE.

Expiring Certificate Information:
Certificate Name: bizlinkp10.tgms.gxs.com
Expiration Date: 15 February 2026
Serial Number: 38C9DD62B1D5B8888E4835EAFB0E8FE6
Thumbprint: 57b6bffe34846dd313d9ef6433e8d28d222f8c4a

*Please verify certificate serial numbers before making any changes. If you do not use the above certificate, no action is necessary.

Impact: After 8 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) Biz via bizlinkp10.tgms.gxs.com if the new certificate is not installed according to your local network/application processes. Signing and Encryption certificates are not impacted.

Tracking number(s): IM3830405
Posted on Jan 08, 2026 - 10:21 UTC

Core Archive Canada Regular Software Update - 26.1.1 Feb `8`, `2026` `05:00`-`09:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod - February 8, 2026 - 05:00 - 09:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:13 UTC

Core Archive UAE Regular Software Update - 26.1.1 Feb `8`, `2026` `11:00`-`15:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - February 8, 2026 - 11:00 - 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 17:58 UTC

Core Archive Europe Regular Software Update - 26.1.1 Feb `8`, `2026` `14:00`-`18:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.opentext.eu) Prod - February 8, 2026 - 14:00 - 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:39 UTC

Core Archive Switzerland Regular Software Update - 26.1.1 Feb `8`, `2026` `16:00`-`20:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - February 8, 2026 - 16:00 - 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:27 UTC

Core Archive India Regular Software Update - 26.1.1 Feb `8`, `2026` `16:30`-`20:30` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - February 8, 2026 - 16:30 - 20:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:23 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 26.1.1 Feb `8`, `2026` `18:00`-`22:00` UTC

We will be undergoing scheduled software update during this time.
All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - February 8, 2026 - 18:00 - 22:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - February 3, 2026 - 11:00 to 15:00 GMT
EMEA (AM3) Pre-Prod - February 3, 2026 - 10:00 to 14:00 GMT
APAC (Syd) Pre-Prod - February 3, 2026 - 14:00 to 18:00 GMT
Posted on Jan 27, 2026 - 18:15 UTC

IM3830453 and C2243761 - Certificate Renewal Feb `10`, `2026` `13:00`-`17:00` UTC

Services affected: OpenText Trading Grid Messaging Services (TGMS) Shared Message Gateway (SMG) FTPS - Pre-Production

Impact: After 10 February 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS SMG FTPS via ftps.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team
Posted on Jan 16, 2026 - 15:08 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

Note: As previously communicated on June 17, 2025, the change originally scheduled for July 16, 2025, did not occur as planned. The implementation has now been rescheduled for February 11, 2026. Please see below for details.

Customer advisory

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS).

Systems affected
• OpenText™ Core Share AU
• OpenText™ Core Share CA
• OpenText™ Core Share EU
• OpenText™ Core Share US

Details
Effective February 11, 2026, OpenText will no longer support weak TLS/SSL cipher suites to establish a secure connection with its Core Share service.

Impact
Once support for weak TLS/SSL cipher suites ends, customers not using strong cipher suites may face the following issues:
• SSO login failures
• User synchronization failures
• Errors in Active Directory Federation Services (ADFS) when relying on third-party trusts to connect to OpenText Core Share

Action required before February 11, 2026
To ensure continued access to the Core Share service, administrators should use actively supported operating systems and tools and prioritize strong cipher suites on their ADFS servers.

For more information, please refer to Knowledge Base article KB0856008.

More information
For more information, contact us through the OpenText™ My Support Portal (My Support sign-in required).
Posted on Jan 30, 2026 - 19:14 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 2026 - 16:09 UTC

Scheduled - Note: As previously communicated on June 17, 2025, the change originally scheduled for July 16, 2025, did not occur as planned. The implementation has now been rescheduled for February 11, 2026. Please see below for details.

Customer advisory

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS).

Systems affected
• OpenText™ Core Share AU
• OpenText™ Core Share CA
• OpenText™ Core Share EU
• OpenText™ Core Share US

Details
Effective February 11, 2026, OpenText will no longer support weak TLS/SSL cipher suites to establish a secure connection with its Core Share service.

Impact
Once support for weak TLS/SSL cipher suites ends, customers not using strong cipher suites may face the following issues:
• SSO login failures
• User synchronization failures
• Errors in Active Directory Federation Services (ADFS) when relying on third-party trusts to connect to OpenText Core Share

Action required before February 11, 2026
To ensure continued access to the Core Share service, administrators should use actively supported operating systems and tools and prioritize strong cipher suites on their ADFS servers.

For more information, please refer to Knowledge Base article KB0856008.

More information
For more information, contact us through the OpenText™ My Support Portal (My Support sign-in required).
Jan 30, 2026 - 15:39 UTC

C2243459 - System maintenance Feb `14`, `2026` `11:00`-`22:00` UTC

Services Impacted:
• Core Messaging Data Sovereignty
• OpenText Fax2Mail (EMEA)
• OpenText Production Messaging (EMEA)

Impact: Service will be unavailable during this timeframe.
Posted on Jan 15, 2026 - 18:01 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 15 February 2026 Feb `15`, `2026` `03:00`-`07:00` UTC

Update - Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

- Desktop Messaging BMS

Tracking Number: C2236468
Jan 15, 2026 - 06:26 UTC

Scheduled - Cloud Fax Services North America will be undergoing hardware maintenance on 15 February 2026 from 3:00 to 7:00 UTC. Service will be degraded during this timeframe.

- Desktop Messaging BMS

Tracking Number: C2236468
Jan 15, 2026 - 06:25 UTC

C2236468 - Hardware Maintenance Feb `15`, `2026` `03:00`-`07:00` UTC

Services affected:

• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Impact: Service will be degraded during this timeframe.
Posted on Jan 15, 2026 - 23:06 UTC

IM3830474 C2243987 – Certificate Renewal Feb `15`, `2026` `03:00`-`07:00` UTC

Services affected: OpenText Trading Grid Messaging Services (TGMS) Shared Message Gateway (SMG) FTPS - Production

Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Posted on Jan 15, 2026 - 21:24 UTC

IM3848342 C2243625 - Certificate renewal Feb `15`, `2026` `13:00`-`17:00` UTC

Services affected: OpenText Fax2Mail - Production

Impact: After 15 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Fax2Mail via mail.fax2mail.com and sxf2mmailins.fax2mail.com if the new certificate is not installed according to your local network/application processes.
Posted on Jan 16, 2026 - 20:04 UTC

C2243600 and C2245480 - Network and Database Maintenance Feb `21`, `2026` `00:11`-`08:11` UTC

Service Affected: OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable during this timeframe.
Posted on Jan 22, 2026 - 00:13 UTC

System Maintenance scheduled for 21 February 2026 Feb `21`, `2026` `14:00` - Feb `22`, `2026` `02:00` UTC

On 21 February 2026 from 14:00 to 22 February 2026 at 02:00 UTC, a system maintenance has been scheduled that will affect these services:

- Fax Cloud Connect - Ashburn
- Fax2Mail - Ashburn
- Production Messaging

Intermittent service interruptions are expected to occur in the Ashburn data center throughout this timeframe.

Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2245999
Posted on Jan 22, 2026 - 21:00 UTC

C2210276 - Managed Services Maintenance Feb `22`, `2026` `03:00`-`07:00` UTC

Update - Service affected: OpenText Applicability Statement 2 (AS2A NA)

UPDATED Service Impact: Service will be degraded during the first 1 hour and 30 minutes of this timeframe.
Jan 22, 2026 - 04:05 UTC

Scheduled - Service affected: OpenText Applicability Statement 2 (AS2A NA)

Impact: Service will be unavailable for 1 hour and 30 minutes at the beginning of the maintenance window.
Jan 20, 2026 - 16:45 UTC

C2243495 - System maintenance Feb `22`, `2026` `12:00`-`16:00` UTC

Services Affected: OpenText EDI SERVICES - IBP

Impact: Service will be unavailable during this timeframe.
Posted on Jan 23, 2026 - 07:05 UTC

C2244295 - Network Maintenance Feb `22`, `2026` `17:00`-`21:00` UTC

Services Affected: OpenText Information Exchange Front End (IEFE)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jan 22, 2026 - 19:15 UTC

C2245367 - System maintenance Feb `23`, `2026` `08:00`-`12:00` UTC

Services Affected: OpenText Liaison ANI

Impact: No service impact is anticipated during this timeframe.
Posted on Jan 23, 2026 - 07:14 UTC

IM3845465 and C2242824 - Certificate Renewal Feb `26`, `2026` `15:00`-`19:00` UTC

Services affected: Production OpenText Liaison DXP AS2 and FTPS

Impact: After 26 February 2026, customers and their trading partners may be unable to securely connect to Production OpenText Liaison DXP AS2 and FTPS if the new certificate is not installed according to your local network/application processes.
Posted on Jan 26, 2026 - 05:39 UTC

C2242524 - Network Maintenance Mar `1`, `2026` `14:00`-`18:00` UTC

Services Affected:
• Odette File Transfer Protocol (OFTP)
• OpenText Alloy (EU)
• OpenText Lens for Alloy (EU)
• OpenText Lens for ANI
• OpenText Lens for DXP
• OpenText Lens for Liaison VAN
• OpenText Liaison ANI
• OpenText Liaison ANI - Classic SupplierWeb
• OpenText Liaison ANI - SupplierWeb
• OpenText Liaison ANI WebTransfer
• OpenText Protect - TaaS (EU)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 5 April 2026. An updated post will be made if the backup date is required.

Tracking Number: C2242524
Posted on Jan 27, 2026 - 08:45 UTC

Rescheduled - Cloud Fax services North America Network Maintenance scheduled for 8 March 2026 Mar `8`, `2026` `03:00`-`11:00` UTC

The network maintenance originally scheduled for 8 February from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

- Desktop Messaging BMS

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required

Tracking Number: C1975176
Posted on Jan 13, 2026 - 11:22 UTC

C1975176 - Network Maintenance Mar `8`, `2026` `03:00`-`11:00` UTC

Update - The network maintenance originally scheduled for 8 February 2026 from 3:00 to 11:00 UTC has been rescheduled to 8 March 2026 from 3:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 March 2026. An updated post will be made if the backup date is required.

Tracking Number: C1975176
Jan 13, 2026 - 11:53 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 23:18 UTC

C2215854 - Network Maintenance Mar `22`, `2026` `03:00`-`11:00` UTC

Services Affected:
• Data Center Network Access
• Electronic Data Interchange (EDI)
• Interconnect Traffic
• Messaging Services
• OpenText Client Custom Applications
• OpenText CSP
• OpenText Document Capture and Management (DCM)
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Messaging Workflow
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (Classic) using Shared Message Gateway (SMG)
• OpenText Trading Grid (NA)
• OpenText Trading Grid e-Invoicing
• OpenText Trading Grid Intelligence
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Online (TGO)
• OpenText WebEC
• PCI Gateway
• VPN Access

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jan 12, 2026 - 07:04 UTC

Network Maintenance scheduled for 22 March 2026 Mar `22`, `2026` `03:00`-`11:00` UTC

On 22 March 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:

Desktop Messaging - BMS
Core Archive for SAP® Solutions - NA (archive.na.opentext.com)
Core Capture (capture.ot2.opentext.com)
Core Capture (corecapture.us.opentext.com)
Core Capture for SAP® Solutions (capture.ot2.opentext.com)
Core Capture for SAP® Solutions (corecapture.us.opentext.com)
Core Collaboration for Engineering
Core Collaboration for Engineering (xchange.us.opentext.com)
Core Communications
Core Compliance
Core Content Management
Core Content Management (corecontent.us.opentext.com)
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Core Digital Asset Management (coredam.us.opentext.com)
Core for Capital Projects
Core Journey (journey.us.opentext.com)
Core Platform - Admin Center
Core Platform - Content Transformation and Injection Services
Core Platform - Eventing
Core Platform - Entitlement & Tenancy Service
Core Platform - Forms
Core Platform - Information Storage
Core Platform - Metadata
Core Platform - Metadata (cms.us.opentext.com)
Core Platform - Online Editing Service
Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
Core Platform – Process Automation (Workflow, Decision, Case Management)
Core Platform - Retention Service
Core Platform - Search
Core Platform - Viewing & Transformation
Core Process Automation
Core Process Automation (corecase.us.opentext.com)
Developer Experience - Thrust API Bundle
Information Intelligence - Thrust API
Signature Service – Thrust API
Core Share US
Core Signature add-on for Core Share - US
Core Signature add-on for Content Suite Platform/xECM - US
Core Signature add-on for Content Suite Platform/xECM - US
Core Signature Standalone - US

Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 12 April 2026. An updated post will be made if the backup date is required.

Tracking Number: C2215854
Posted on Jan 12, 2026 - 06:22 UTC

C2215854 - Network maintenance Mar `22`, `2026` `03:00`-`11:00` UTC

Services Affected:
• Inovis Managed Services Biz OS 2.0
• Inovis Managed Services RosettaNet (Grid Talk)
• Inovis Managed Services Systems Applications and Products (SAP)
• OpenText Inovisworks
• OpenText Inovisworks using Applicability Statement 2 (AS2)
• OpenText Inovisworks using Dialup
• OpenText Inovisworks using File Transfer Protocol (FTP)
• OpenText Inovisworks using Pipeline
• OpenText Inovisworks using X400
• OpenText Trading Grid Catalogue
• OpenText Vendor Portal
• RosettaNet

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Posted on Jan 12, 2026 - 07:05 UTC

C2069162 - Network Maintenance Apr `12`, `2026` `03:00`-`11:00` UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jan 12, 2026 - 06:51 UTC

Network Maintenance scheduled for 12 April 2026 Apr `12`, `2026` `03:00`-`11:00` UTC

On 12 April 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:

Desktop Messaging - BMS
Core Archive for SAP® Solutions - NA (archive.na.opentext.com)
Core Capture (capture.ot2.opentext.com)
Core Capture (corecapture.us.opentext.com)
Core Capture for SAP® Solutions (capture.ot2.opentext.com)
Core Capture for SAP® Solutions (corecapture.us.opentext.com)
Core Collaboration for Engineering
Core Collaboration for Engineering (xchange.us.opentext.com)
Core Communications
Core Compliance
Core Content Management
Core Content Management (corecontent.us.opentext.com)
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Core Digital Asset Management (coredam.us.opentext.com)
Core for Capital Projects
Core Journey (journey.us.opentext.com)
Core Platform - Admin Center
Core Platform - Content Transformation and Injection Services
Core Platform - Eventing
Core Platform - Entitlement & Tenancy Service
Core Platform - Forms
Core Platform - Information Storage
Core Platform - Metadata
Core Platform - Metadata (cms.us.opentext.com)
Core Platform - Online Editing Service
Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com)
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com)
Core Platform – Process Automation (Workflow, Decision, Case Management)
Core Platform - Retention Service
Core Platform - Search
Core Platform - Viewing & Transformation
Core Process Automation
Core Process Automation (corecase.us.opentext.com)
Developer Experience - Thrust API Bundle
Information Intelligence - Thrust API
Signature Service – Thrust API
Core Share US
Core Signature add-on for Core Share - US
Core Signature add-on for Content Suite Platform/xECM - US
Core Signature add-on for Content Suite Platform/xECM - US
Core Signature Standalone - US

Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 April 2026. An updated post will be made if the backup date is required.

Tracking Number: C2069162
Posted on Jan 12, 2026 - 06:02 UTC

Past Incidents

Feb 1, 2026

Cloud Fax Services North America Hardware Maintenance scheduled for 1 February 2026

Completed - The scheduled maintenance has been completed.
Feb 1, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 03:00 UTC

Scheduled - Cloud Fax services will be undergoing hardware maintenance on 1 February 2026 from 03:00 to 07:00 UTC. While services are expected to remain available during the maintenance window, users may encounter brief periods of degraded performance or intermittent connectivity during the 1st hour of the maintenance window.

Tracking Number: C2236457
Dec 23, 01:06 UTC

IM3831043 - SSL/TLS, Signing & Encryption certificate renewal

Completed - The scheduled maintenance has been completed.
Feb 1, 06:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 04:00 UTC

Scheduled - Services affected:
OpenText Shared Message Gateway RosettaNet - Production

Impact: After 1 February 2026, customers and their trading partners may be unable to securely connect to production OpenText Shared Message Gateway RosettaNet service via ronet-prod.ms.gxs.com if the new certificate is not installed according to your local network/application processes.
Jan 2, 09:20 UTC

Jan 31, 2026

Core Collaboration for Engineering EU - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 31, 19:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 08:00 UTC

Update - We will be undergoing an emergency maintenance during this time. All services will be unavailable for Core Collaboration for Engineering.
Jan 30, 13:12 UTC

Scheduled - We will be undergoing an emergency maintenance during this time. All services will be unavailable for Core Collaboration for Engineering.
Jan 29, 18:48 UTC

Jan 30, 2026

Server Backup US West (Chandler) System Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 30, 14:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:00 UTC

Scheduled - Server Backup US West (Chandler) will be undergoing system maintenance on 29 January 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244083
Jan 20, 14:30 UTC

CORESHARE NA Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 30, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 16:28 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 03:00 UTC

Jan 29, 2026

CORESHARE EU Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Dec 17, 08:56 UTC

Core Messaging - Email may have experienced intermittent message delivery delays

Resolved - Core Messaging - Email may have experienced intermittent message delivery delays, which started on 23 January 2026 at 05:00 UTC. Service has been restored on 29 January 2026 at 21:41 UTC. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3859146
Jan 29, 21:46 UTC

Email Delay Opening Tickets

Resolved - Email to our ticketing system experienced an issue with long delays. The issue is now resolved.

We appreciate your patience.

Tracking Number: OTSM 51714775
Jan 29, 21:18 UTC

Monitoring - Email to our ticketing system experienced an issue with long delays. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: OTSM 51714775
Jan 29, 17:55 UTC

Investigating - Email to our ticketing system is currently experiencing issues with long delays. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: OTSM 51714775
Jan 29, 15:43 UTC

C2247605 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 18:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 04:00 UTC

Scheduled - Services Affected: OpenText Fax2Mail (Pre-production)

Impact: Service will be unavailable for 1 hour at the beginning of the maintenance window.
Jan 27, 18:11 UTC

Cloud Fax services experienced service interruption

Resolved - The following services experienced an issue with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC and is now resolved. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Tracking Number: IM3830090
Jan 29, 17:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 30 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 28, 18:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 28 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 26, 18:45 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 23, 16:03 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 21, 19:15 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 21 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 19, 17:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 16, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 14, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 14 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 12, 16:01 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 12 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 9, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 9 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 7, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 7 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 5, 17:08 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 5 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Jan 2, 16:16 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 2 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 31, 16:44 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 31 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 29, 16:03 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 29 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 26, 16:11 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 26 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 24, 18:21 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 24 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 23, 16:02 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 23 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 22, 16:10 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 22 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 19, 17:51 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 18, 16:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 17, 16:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 16, 16:02 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 15, 14:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 14:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 03:25 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 14:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 02:34 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 14:34 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 03:09 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 9, 14:50 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 9, 02:51 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 8, 14:41 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 8, 02:35 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 7, 14:31 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 7, 02:30 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 6, 13:55 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 21:11 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 13:07 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 05:07 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 5, 00:00 UTC

Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 4, 20:29 UTC

Investigating - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Dec 4, 18:58 UTC

Core Secure Access and Core Collaboration Access was unavailable.

Resolved - The following services experienced an issue and have all been restored. The issue is now resolved. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358
Jan 29, 16:03 UTC

Monitoring - The following services experienced an issue and have been restored.
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging was not impacted.
- Supplier Connection login and UI; messaging was not impacted.
- Supplier Portal

Core Secure Access and Core Collaboration Access are still being validated. We appreciate your patience.

Tracking Number: IM3860358
Jan 29, 15:51 UTC

Update - The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358
Jan 29, 15:30 UTC

Investigating - The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358
Jan 29, 14:33 UTC

Core Fax - Europe and XM SendSecure Europe Network Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 14:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:00 UTC

Scheduled - Core Fax - Europe and XM SendSecure Europe will be undergoing network maintenance on 28 January 2026 from 19:00 to 23:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240593
Jan 13, 14:30 UTC

Core Fax - Australia and XM SendSecure Australia Network Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 13:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:00 UTC

Scheduled - Core Fax - Australia and XM SendSecure Australia will be undergoing network maintenance on 28 January 2026 from 13:00 to 17:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240588
Jan 13, 14:26 UTC

CORESHARE CA Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 29, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 28, 16:31 UTC

Core Fax - Canada and XM SendSecure Canada Network Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 04:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:01 UTC

Scheduled - Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 29 January 2026 from 01:00 to 05:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240604
Jan 13, 14:45 UTC

Core Fax - United States and XM SendSecure United States Network Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 04:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:00 UTC

Scheduled - Core Fax - United States and XM SendSecure United States will be undergoing network maintenance on 29 January 2026 from 01:00 to 05:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

This network maintenance is required to deploy the latest 26.1 cloud release update.

Tracking Number: C2240601
Jan 13, 14:40 UTC

Core Signature 26.1 Release Maintenance scheduled for 29 January 2026

Completed - The scheduled maintenance has been completed.
Jan 29, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 02:30 UTC

Scheduled - Core Signature will be undergoing 26.1 release maintenance on 29 January 2026 from 02:30 to 04:30 UTC. While we do not expect any outage or degraded service, there may be minor degradation during this time.

Tracking Number: C2245409
Jan 21, 14:00 UTC

Jan 28, 2026

Server Backup US East (Ashburn) System Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 28, 23:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 12:00 UTC

Scheduled - Server Backup US East (Ashburn) will be undergoing system maintenance on 28 January 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244080
Jan 20, 14:25 UTC

Core Signature 26.1 Release Maintenance scheduled for 28 January 2026

Completed - The scheduled maintenance has been completed.
Jan 28, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 16:00 UTC

Scheduled - Core Signature will be undergoing 26.1 release maintenance on 28 January 2026 from 16:00 to 18:00 UTC. While we do not expect any outage or degraded service, there may be minor degradation during this time.

Tracking Number: C2245343
Jan 21, 13:57 UTC

CORESHARE AU Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 28, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 15:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Dec 23, 05:02 UTC

CORESHARE CA Release deployment- 26.1.1

Completed - The scheduled maintenance has been completed.
Jan 28, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 03:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Dec 17, 08:52 UTC

Jan 27, 2026

Server Backup US East (Boyers) System Maintenance scheduled for 27 January 2026

Completed - The scheduled maintenance has been completed.
Jan 27, 20:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:01 UTC

Scheduled - Server Backup US East (Boyers) will be undergoing system maintenance on 27 January 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244076
Jan 20, 14:20 UTC

Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 27 January 2026

Completed - The scheduled maintenance has been completed.
Jan 27, 18:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:00 UTC

Scheduled - Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 27 January 2026 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244074
Jan 20, 14:16 UTC

IM3838832 C2240425 - Certificate Renewal

Completed - The scheduled maintenance has been completed.
Jan 27, 14:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 00:00 UTC

Scheduled - Services affected: OpenText CSP (EMEA) - Production

Impact: After 27 January 2026, customers and their trading partners may be unable to securely connect to the pre-production/production OpenText product name service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jan 16, 17:16 UTC

Jan 26, 2026

Server Backup Canada (Mississauga) System Maintenance scheduled for 26 January 2026

Completed - The scheduled maintenance has been completed.
Jan 26, 21:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:00 UTC

Scheduled - Server Backup Canada (Mississauga) will be undergoing system maintenance on 26 January 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2244066
Jan 20, 14:10 UTC

Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn System Maintenance scheduled for 24 January 2026

Completed - The scheduled maintenance has been completed.
Jan 26, 13:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 14:00 UTC

Scheduled - Fax Cloud Connect - Ashburn and Fax2Mail - Ashburn will be undergoing system maintenance on 24 January 2026, from 14:00 to 25 January 2026, 02:00 UTC. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service; however, there may be a brief interruption when the failover occurs.

Tracking Number: C2237686
Dec 23, 08:54 UTC

Jan 25, 2026

Alloy North America Network Maintenance scheduled for 25 January 2026

Completed - The scheduled maintenance has been completed.
Jan 25, 15:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:01 UTC

Scheduled - Alloy North America will be undergoing network maintenance on 25 January 2026 from 03:00 to 11:00 UTC. Intermittent service interruptions are expected to occur during the first 4 hours of this timeframe.

Tracking Number: C2238273
Dec 23, 01:54 UTC

C2238273 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 15:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:02 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 23, 01:55 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 25 January 2026

Completed - The scheduled maintenance has been completed.
Jan 25, 09:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:01 UTC

Scheduled - Desktop Messaging BMS will be undergoing hardware maintenance on 25 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236448
Dec 26, 08:13 UTC

C2236448 - Hardware maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 09:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:03 UTC

Scheduled - Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Brief intermittent service interruptions are expected to occur throughout this timeframe.
Dec 26, 08:10 UTC

C2235903 - Software maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 08:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:00 UTC

Scheduled - Services Affected:
• Interconnect Traffic
• OpenText ICC (EMEA)
• OpenText ICC (NA)
• OpenText ICC - EDIINT
• OpenText ICC - Translation Services

Impact: Service will be unavailable during this timeframe.
Dec 23, 11:01 UTC

C2210283 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 08:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 19, 05:10 UTC

Network Maintenance scheduled for 25 January 2026

Completed - The scheduled maintenance has been completed.
Jan 25, 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 UTC

Scheduled - On 25 January 2026 from 3:00 UTC to 5:00 UTC a network maintenance has been scheduled that will affect these services:

- Cloud Fax Services North America
- Core Messaging North America

Service will be unavailable from 3:30 UTC to 4:00 UTC.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 8 February 2026. An updated post will be made if the backup date is required.

Tracking Number: C2230360
Dec 24, 14:15 UTC

C2230360 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 04:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:02 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 24, 14:16 UTC

Jan 24, 2026

Jan 23, 2026

Core EDR/MDR experienced an issue

Resolved - Core EDR/MDR experienced an issue. The issue is now resolved. We appreciate your patience.
Jan 23, 16:58 UTC

Update - We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Jan 23, 12:27 UTC

Update - We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Jan 23, 06:27 UTC

Update - We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Jan 23, 04:27 UTC

Update - Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Jan 23, 02:27 UTC

Investigating - Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.
Jan 22, 23:27 UTC

Zix - Microsoft 365 - Unable to send/receive

Resolved - Update from Microsoft:

Microsoft confirmed that the affected infrastructure has returned to a healthy state and is operating as expected. Microsoft will continue to closely monitor the remediation actions taken and make any necessary adjustments to maintain stability. If users experience any residual issues, clearing local DNS caches or temporarily lowering DNS TTL values may help ensure a quicker remediation.
Jan 23, 13:01 UTC

Monitoring - Update from Microsoft:

Issue ID - MO1221364
Microsoft is seeing continued improvements in service availability and functionality as a result of our load-balancing efforts. Microsoft is actively monitoring performance and making targeted adjustments to further improve stability and availability, while continuing recovery actions to ensure a reliable service experience.
Jan 23, 02:57 UTC

Update - Update from Microsoft:

Issue ID - MO1221364
Current status: Microsoft is continuing to refine their load balancing configurations to remedy residual imbalances across the environment and further their ongoing recovery efforts.
Jan 23, 01:50 UTC

Update - Update from Microsoft:

Issue ID - MO1221364

Current status: Microsoft is carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as their remediation efforts continue. Microsoft is proceeding as quickly as possible and this incremental approach will also help them identify whether any additional actions may be required to ensure longstanding recovery.
Jan 22, 23:19 UTC

Update - Issue ID - MO1221364

Microsoft has implemented a traffic balancing solution within a limited portion of infrastructure and telemetry shows success. Microsoft is applying this solution incrementally across all affected infrastructure to ensure the environment remains balanced as recovery continues.

This quick update is designed to give the latest information on this issue.
Jan 22, 22:11 UTC

Update - Update from Microsoft:

Issue ID - MO1221364
Current status: While Microsoft restored the affected infrastructure to a heathy state, further load balancing is required to mitigate persistent impact. Microsoft identified and are implementing additional actions to direct requests and traffic to additional healthy sections of infrastructure to achieve withstanding recovery.
Jan 22, 21:18 UTC

Identified - Update from Microsoft:

Issue ID - MO1221364
Microsoft identified a portion of dependent service infrastructure in the North America region that is not processing traffic as expected. This is impacting Microsoft load balancing processes and general service availability. Microsoft is working to restore this infrastructure to a heathy state and rebalance the service traffic to achieve recovery.
Jan 22, 20:44 UTC

Update - Update from Microsoft:

Issue ID - MO1221364
Some of the impacted service functions include, but may not be limited to:
- Sending and receiving email through Exchange Online
- Accessing service portals
Jan 22, 20:05 UTC

Investigating - We are getting multiple reports of M365 users unable to send or receive emails.
Microsoft has posted a couple of Service Alerts due to the volume of reports. At this time, the server alerts are providing general information. We will post an update as soon as they provide more details.

Microsoft Service Alerts:

Issue ID - MO1221364
As Microsoft rapidly pursue an investigation into the nature of the impact and the source of the issue, Microsoft received reports that users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to access the service portals or use Outlook

Issue ID - EX1221363
Microsoft is investigating a potential issue and checking for impact to your organization.
Users may experience errors or failures when accessing their mailbox via one or more Exchange Online connection methods.
Jan 22, 19:59 UTC

Zix Customer Portal Interface - Customer Portal System Maintenance scheduled for 23 January 2026

Completed - The scheduled maintenance has been completed.
Jan 23, 04:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 04:00 UTC

Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 23 January 2026 from 04:00 to 06:00 UTC. Service may experience periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.

Tracking Number: C2241450
Jan 8, 15:40 UTC

Jan 22, 2026

MailStore Cloud Software Maintenance scheduled for 21 January 2026

Completed - The scheduled maintenance has been completed.
Jan 22, 20:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 15:00 UTC

Scheduled - MailStore Cloud will be undergoing software maintenance on 21 January 2026 from 15:00 to 19:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2240486
Jan 6, 14:40 UTC

Postponed - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 27 January 2026

Completed - The urgent maintenance originally planned for 27 January 2026 from 08:30 to 28 January 2026 at 11:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2240631
Jan 22, 15:21 UTC

Scheduled - Threat Intelligence (BrightCloud) will be undergoing urgent maintenance on 27 January 2026 from 08:30 to 28 January 2026 at 11:30 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2240631
Jan 20, 18:00 UTC

Postponed - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 27 January 2026

Completed - The urgent maintenance originally planned for 27 January 2026 from 12:30 to 28 January 2026 at 08:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2240628
Jan 22, 15:20 UTC

Scheduled - Threat Intelligence (BrightCloud) will be undergoing urgent maintenance on 27 January 2026 from 12:30 to 28 January 2026 at 08:30 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2240628
Jan 20, 17:40 UTC

Postponed - Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 26 January 2026

Completed - The urgent maintenance originally planned for 26 January 2026 from 19:30 to 27 January 2026 at 05:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2240627
Jan 22, 15:15 UTC

Scheduled - Threat Intelligence (BrightCloud) will be undergoing urgent maintenance on 26 January 2026 from 19:30 to 27 January 2026 at 05:30 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2240627
Jan 20, 17:20 UTC

Threat Intelligence (BrightCloud) Database Maintenance scheduled for 21 January 2026

Completed - Threat Intelligence (BrightCloud) maintenance originally planned for 21 January 2026 from 21:30 to 22 January 2026 at 03:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.

Tracking Number: C2240622
Jan 22, 07:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:30 UTC

Scheduled - Threat Intelligence (BrightCloud) will be undergoing database maintenance on 21 January 2026 from 21:30 to 22 January 2026 at 03:30 UTC. No service interruption is expected during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

Tracking Number: C2240622
Jan 20, 17:10 UTC

Core Endpoint Backup Red-US Vault Maintenance scheduled for 21 January 2026

Completed - The scheduled maintenance has been completed.
Jan 22, 02:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 23:00 UTC

Scheduled - Core Endpoint Backup Red-US Vault will be undergoing planned upgrade maintenance on 21 January 2026 from 23:00 to 22 January 2026 at 03:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2242853
Jan 14, 18:13 UTC

Jan 21, 2026

Core Endpoint Backup Blue Vault Maintenance scheduled for 20 January 2026

Completed - The scheduled maintenance has been completed.
Jan 21, 19:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 UTC

Scheduled - Core Endpoint Backup Blue Vault will be undergoing planned upgrade maintenance on 20 January 2026 from 23:00 to 21 January 2026 at 03:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2242852
Jan 14, 18:13 UTC

IOT/IDM Messaging Automotive Performance Testing scheduled for 21 January 2026

Completed - The scheduled maintenance has been completed.
Jan 21, 15:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 11:00 UTC

Scheduled - IOT/IDM Messaging Automotive will be undergoing Performance Testing on 21 January 2026 from 11:00 to 15:00 UTC. We do not anticipate any outage or degraded service to the production environment. If there are any network issues during the testing, the testing will stop immediately.

Tracking Number: C2244338
Jan 16, 14:11 UTC

Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP

Resolved - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The DEV teams have implemented the resolution.

Tracking Number: 251106-000617
Jan 21, 13:55 UTC

Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The Dev Teams have completed a resolution to the issue. The fix should be implemented 18 Jan 2026 during our maintenance window.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Jan 5, 22:07 UTC

Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The Dev Teams have completed a resolution to the issue. The fix should be implemented after the year-end change freeze is lifted and change notifications sent.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 29, 17:34 UTC

Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have worked to resolve the issue as quickly as possible. The fix should be implemented after the year-end change freeze is lifted.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 15, 13:48 UTC

Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 5, 20:07 UTC

Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 2, 20:41 UTC

Identified - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 1, 19:45 UTC

Jan 20, 2026

Core US is currently degraded

Resolved - This incident has been resolved.
Jan 20, 21:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 20:34 UTC

Investigating - Core US is currently degraded. Teams are being assembled to investigate and provide resolution.
Jan 20, 20:15 UTC

Jan 19, 2026

Jan 18, 2026

C2226744 - System maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 14:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 UTC

Scheduled - Services Affected: OpenText Liaison ANI

Impact: Service will be unavailable during this timeframe.
Dec 15, 08:03 UTC

Desktop Messaging BMS Network Maintenance scheduled for 18 January 2026

Completed - The scheduled maintenance has been completed.
Jan 18, 09:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 04:00 UTC

Scheduled - Desktop Messaging BMS will be undergoing network maintenance on 18 January 2026 from 04:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.

If the maintenance is unable to be performed on the dates specified above, it may be rescheduled to one of the following dates: 25 January 2026 or 8 February 2026

Tracking Number: C2226743
Dec 18, 19:01 UTC

C2226743 - Network maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 09:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 04:01 UTC

Scheduled - Services Affected:
• OpenText Enterprise Management Services (EMS) Cloud Services
• OpenText ICC – EDIINT
• OpenText ICC (EMEA)
• OpenText ICC (NA)
• OpenText Trading Grid (Classic)
• OpenText Trading Grid (NA)
• OpenText Trading Grid Messaging Service (TGMS)
• OpenText Trading Grid Messaging Service - Biz (NA)

Impact: Intermittent service interruptions are expected to occur throughout this timeframe.
Dec 18, 19:01 UTC

C2238274 Software Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 09:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:00 UTC

Scheduled - Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Dec 31, 20:15 UTC

Alloy North America Network Maintenance Scheduled for 18 January 2026

Completed - The scheduled maintenance has been completed.
Jan 18, 09:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:01 UTC

Scheduled - Alloy North America will be undergoing network maintenance on 18 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236390
Dec 18, 07:02 UTC

C2236390 - Managed Services Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 09:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:01 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 18, 07:29 UTC

C2225725 - Network maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 06:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 UTC

Scheduled - Services Affected:

• OpenText Lens for ANI
• OpenText Liaison ANI

Impact: Intermittent service interruptions that could last up to 60 seconds are expected to occur throughout this timeframe.
Dec 15, 08:51 UTC

About This Site

Scheduled Maintenance

Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 3 February 2026 Feb 3, 2026 16:00-20:00 UTC

IM3830370 - Certificate Renewal Feb 4, 2026 01:00-04:00 UTC

Core Archive Australia Regular Software Update - 26.1.1 Feb 6, 2026 11:00-15:00 UTC

Core Archive Japan Regular Software Update - 26.1.1 Feb 6, 2026 13:30-17:30 UTC

Core Archive Singapore Regular Software Update - 26.1.1 Feb 6, 2026 15:30-19:30 UTC

System Maintenance scheduled for 8 February 2026 Feb 8, 2026 01:00-13:00 UTC

Core Archive GCP-US Regular Software Update - 26.1.1 Feb 8, 2026 01:00-05:00 UTC

C2236465 - Hardware Maintenance Feb 8, 2026 03:00-07:00 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-07:00 UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 February 2026 Feb 8, 2026 03:00-11:00 UTC

C2205539 - Network maintenance Feb 8, 2026 03:00-11:00 UTC

C2202271 - Managed Services maintenance Feb 8, 2026 03:00-07:00 UTC

Core Archive North America Regular Software Update - 26.1.1 Feb 8, 2026 03:00-07:00 UTC

IM3830405 Feb 8, 2026 04:00-06:00 UTC

Core Archive Canada Regular Software Update - 26.1.1 Feb 8, 2026 05:00-09:00 UTC

Core Archive UAE Regular Software Update - 26.1.1 Feb 8, 2026 11:00-15:00 UTC

Core Archive Europe Regular Software Update - 26.1.1 Feb 8, 2026 14:00-18:00 UTC

Core Archive Switzerland Regular Software Update - 26.1.1 Feb 8, 2026 16:00-20:00 UTC

Core Archive India Regular Software Update - 26.1.1 Feb 8, 2026 16:30-20:30 UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 26.1.1 Feb 8, 2026 18:00-22:00 UTC

IM3830453 and C2243761 - Certificate Renewal Feb 10, 2026 13:00-17:00 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb 11, 2026 14:00-16:00 UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb 11, 2026 14:00-16:00 UTC

C2243459 - System maintenance Feb 14, 2026 11:00-22:00 UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 15 February 2026 Feb 15, 2026 03:00-07:00 UTC

C2236468 - Hardware Maintenance Feb 15, 2026 03:00-07:00 UTC

IM3830474 C2243987 – Certificate Renewal Feb 15, 2026 03:00-07:00 UTC

IM3848342 C2243625 - Certificate renewal Feb 15, 2026 13:00-17:00 UTC

C2243600 and C2245480 - Network and Database Maintenance Feb 21, 2026 00:11-08:11 UTC

System Maintenance scheduled for 21 February 2026 Feb 21, 2026 14:00 - Feb 22, 2026 02:00 UTC

C2210276 - Managed Services Maintenance Feb 22, 2026 03:00-07:00 UTC

C2243495 - System maintenance Feb 22, 2026 12:00-16:00 UTC

C2244295 - Network Maintenance Feb 22, 2026 17:00-21:00 UTC

C2245367 - System maintenance Feb 23, 2026 08:00-12:00 UTC

IM3845465 and C2242824 - Certificate Renewal Feb 26, 2026 15:00-19:00 UTC

C2242524 - Network Maintenance Mar 1, 2026 14:00-18:00 UTC

Rescheduled - Cloud Fax services North America Network Maintenance scheduled for 8 March 2026 Mar 8, 2026 03:00-11:00 UTC

C1975176 - Network Maintenance Mar 8, 2026 03:00-11:00 UTC

C2215854 - Network Maintenance Mar 22, 2026 03:00-11:00 UTC

Network Maintenance scheduled for 22 March 2026 Mar 22, 2026 03:00-11:00 UTC

C2215854 - Network maintenance Mar 22, 2026 03:00-11:00 UTC

C2069162 - Network Maintenance Apr 12, 2026 03:00-11:00 UTC

Network Maintenance scheduled for 12 April 2026 Apr 12, 2026 03:00-11:00 UTC

Past Incidents

Threat Intelligence (BrightCloud) Urgent Maintenance scheduled for 3 February 2026 Feb `3`, `2026` `16:00`-`20:00` UTC

IM3830370 - Certificate Renewal Feb `4`, `2026` `01:00`-`04:00` UTC

Core Archive Australia Regular Software Update - 26.1.1 Feb `6`, `2026` `11:00`-`15:00` UTC

Core Archive Japan Regular Software Update - 26.1.1 Feb `6`, `2026` `13:30`-`17:30` UTC

Core Archive Singapore Regular Software Update - 26.1.1 Feb `6`, `2026` `15:30`-`19:30` UTC

System Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `01:00`-`13:00` UTC

Core Archive GCP-US Regular Software Update - 26.1.1 Feb `8`, `2026` `01:00`-`05:00` UTC

C2236465 - Hardware Maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

Rescheduled - Managed Services Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

Desktop Messaging BMS Hardware Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`07:00` UTC

Desktop Messaging BMS Network Maintenance scheduled for 8 February 2026 Feb `8`, `2026` `03:00`-`11:00` UTC

C2205539 - Network maintenance Feb `8`, `2026` `03:00`-`11:00` UTC

C2202271 - Managed Services maintenance Feb `8`, `2026` `03:00`-`07:00` UTC

Core Archive North America Regular Software Update - 26.1.1 Feb `8`, `2026` `03:00`-`07:00` UTC

IM3830405 Feb `8`, `2026` `04:00`-`06:00` UTC

Core Archive Canada Regular Software Update - 26.1.1 Feb `8`, `2026` `05:00`-`09:00` UTC

Core Archive UAE Regular Software Update - 26.1.1 Feb `8`, `2026` `11:00`-`15:00` UTC

Core Archive Europe Regular Software Update - 26.1.1 Feb `8`, `2026` `14:00`-`18:00` UTC

Core Archive Switzerland Regular Software Update - 26.1.1 Feb `8`, `2026` `16:00`-`20:00` UTC

Core Archive India Regular Software Update - 26.1.1 Feb `8`, `2026` `16:30`-`20:30` UTC

Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 26.1.1 Feb `8`, `2026` `18:00`-`22:00` UTC

IM3830453 and C2243761 - Certificate Renewal Feb `10`, `2026` `13:00`-`17:00` UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

Support for weak TLS/SSL cipher suites will end on February 11, 2026, for OpenText™ Core Share customers using Active Directory Federation Services (ADFS) Feb `11`, `2026` `14:00`-`16:00` UTC

C2243459 - System maintenance Feb `14`, `2026` `11:00`-`22:00` UTC

Cloud Fax Services North America Hardware Maintenance scheduled for 15 February 2026 Feb `15`, `2026` `03:00`-`07:00` UTC

C2236468 - Hardware Maintenance Feb `15`, `2026` `03:00`-`07:00` UTC

IM3830474 C2243987 – Certificate Renewal Feb `15`, `2026` `03:00`-`07:00` UTC

IM3848342 C2243625 - Certificate renewal Feb `15`, `2026` `13:00`-`17:00` UTC

C2243600 and C2245480 - Network and Database Maintenance Feb `21`, `2026` `00:11`-`08:11` UTC

System Maintenance scheduled for 21 February 2026 Feb `21`, `2026` `14:00` - Feb `22`, `2026` `02:00` UTC

C2210276 - Managed Services Maintenance Feb `22`, `2026` `03:00`-`07:00` UTC

C2243495 - System maintenance Feb `22`, `2026` `12:00`-`16:00` UTC

C2244295 - Network Maintenance Feb `22`, `2026` `17:00`-`21:00` UTC

C2245367 - System maintenance Feb `23`, `2026` `08:00`-`12:00` UTC

IM3845465 and C2242824 - Certificate Renewal Feb `26`, `2026` `15:00`-`19:00` UTC

C2242524 - Network Maintenance Mar `1`, `2026` `14:00`-`18:00` UTC

Rescheduled - Cloud Fax services North America Network Maintenance scheduled for 8 March 2026 Mar `8`, `2026` `03:00`-`11:00` UTC

C1975176 - Network Maintenance Mar `8`, `2026` `03:00`-`11:00` UTC

C2215854 - Network Maintenance Mar `22`, `2026` `03:00`-`11:00` UTC

Network Maintenance scheduled for 22 March 2026 Mar `22`, `2026` `03:00`-`11:00` UTC

C2215854 - Network maintenance Mar `22`, `2026` `03:00`-`11:00` UTC

C2069162 - Network Maintenance Apr `12`, `2026` `03:00`-`11:00` UTC

Network Maintenance scheduled for 12 April 2026 Apr `12`, `2026` `03:00`-`11:00` UTC