Zix Email Continuity Service causing duplicate inbound emails

Incident Report for OpenText

Resolved

We have confirmed via our SMTP logs that the issue is fully resolved.
Posted May 01, 2025 - 17:21 UTC

Monitoring

Our Engineering and Development team have implement a fix and are currently monitoring the mail flow to confirm the issue is resolved.
Posted May 01, 2025 - 15:31 UTC

Identified

Our Engineering team is still investigating the duplicate emails issue. We apologize for any inconvenience this may be causing.
Posted Apr 29, 2025 - 20:08 UTC

Update

Our engineering team is still working to resolve this issue. We apologize for any inconvenience this may be causing.
Posted Apr 25, 2025 - 13:22 UTC

Investigating

We are currently investigating an issue in which our Email Continuity is causing duplicate emails to be generated back to customers mail servers. We apologize for any inconvenience this may be causing.
Posted Apr 23, 2025 - 13:19 UTC
This incident affected: Zix - Cybersecurity (Zix Email Continuity - Secure Cloud Email Continuity).
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