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For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Active Access Operational
B2B Connect Operational
Core Archive for SAP Solutions | SAP Archiving and Document Access Core by OpenText Operational
Core Archive Australia Operational
Core Archive Europe Operational
Core Archive Europe (archive.de.opentext.cloud) ? Operational
Core Archive India Operational
Core Archive Japan Operational
Core Archive North America Operational
Core Archive Canada (archive.ca.opentext.cloud) ? Operational
Core Archive UAE Operational
Cloud Fax services North America Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Fax2Mail - PCI Operational
RightFax Connect - PCI Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
SOAP API Operational
REST API Operational
Cloud Fax services EMEA Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
RightFax Connect Operational
Desktop Messaging BMS Operational
Production Messaging BMS Operational
XM SendSecure Operational
SOAP API Operational
REST API Operational
Cloud Fax Services Australia Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP Success Factors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core Content Operational
Core for Capital Projects Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Magellan Risk Guard Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core US Operational
Core Capture Operational
Core Capture for SAP Solutions Operational
Core Case Operational
Core for Capital Projects Operational
Core Content Operational
Core Journey Operational
Core for Federated Compliance Operational
Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US Operational
Core Signature Service Operational
Core for Supplier Exchange Operational
Developer Experience Operational
Life Sciences Smart View Preview Operational
Magellan Risk Guard Operational
Core Platform - OTDS Operational
Core Platform - ETS Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - OES Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Share Operational
Core Share Australia Operational
Core Share Canada Operational
Core Share Europe ? Operational
Core Share North America Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share Australia Operational
Core Signature add-on for Core Share Canada Operational
Core Signature add-on for Core Share Europe Operational
Core Signature add-on for Core Share North America Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM Europe Operational
Core Signature add-on for Content Suite Platform/xECM North America Operational
Core Signature Standalone Operational
Core Signature Standalone Australia Operational
Core Signature Standalone Canada Operational
Core Signature Standalone Europe Operational
Core Signature Standalone North America Operational
Core Fax Operational
Core Fax - Australia Operational
Core Fax - Canada Operational
Core Fax - EMEA Operational
Core Fax - United States Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Identity and Access Management Operational
IoT Platform Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
Notifications Services North America Operational
MyPortal Operational
Notifications - Email Operational
Notifications - SMS Operational
Notifications - Voice Operational
SOAP API Operational
REST API Operational
Notifications Services EMEA Operational
Notifications - Email Operational
Notifications - Email (DPZ) Operational
Notifications - SMS Operational
MyPortal Operational
SOAP API Operational
REST API Operational
Optimost Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cancelled - Urgent Maintenance scheduled for 23 November 2024 Nov 23, 2024 14:00 - Nov 24, 2024 02:00 UTC
Update - The maintenance originally planned for 23 November 2024 has been cancelled. We apologize for any inconvenience this may have caused you.

Tracking Number: C2107092
Nov 08, 2024 - 20:10 UTC
Scheduled - Fax2Mail - PCI and RightFax Connect - PCI will be undergoing maintenance on 23 November 2024 from 14:00 UTC to 24 November 2024 02:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2107092
Oct 31, 2024 - 19:01 UTC
CORESHARE AU Release deployment- 24.4.1 Nov 27, 2024 14:00-16:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 21, 2024 - 10:39 UTC
CORESHARE CA Release deployment- 24.4.1 Nov 28, 2024 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 21, 2024 - 10:41 UTC
CORESHARE EU Release deployment- 24.4.1 Nov 28, 2024 18:00-20:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 21, 2024 - 10:44 UTC
CORESHARE NA Release deployment- 24.4.1 Nov 29, 2024 02:00-04:00 UTC
Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Oct 21, 2024 - 10:45 UTC
Software Maintenance originally scheduled for 10 November 2024 is being rescheduled to 8 December 2024 Dec 8, 2024 03:00-07:00 UTC
Update - Alloy North America, originally scheduled for 10 November 2024 02:00 UTC to 06:00 UTC, has been rescheduled to 8 December 2024 03:00 UTC to 07:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2101230
Nov 04, 2024 - 17:15 UTC
Scheduled - Alloy North America will be undergoing maintenance on 10 November 2024 from 02:00 UTC to 06:00 UTC. Service connectivity will be unavailable during this timeframe.

Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any failed transactions.

Tracking Number: C2101230
Oct 18, 2024 - 20:48 UTC
Core Archive Europe Regular Software Update - 24.4.1/24.4.2 Dec 8, 2024 16:00-20:00 UTC
Update - We will be undergoing scheduled software update during this time. Services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 20:00 GMT
AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 21 2024 - 12:00 to 16:00 GMT
Nov 20, 2024 - 14:20 UTC
Update - We will be undergoing scheduled software update during this time. Services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 20:00 GMT
AM2: archive.emea.opentext.com - 16:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 19 2024 - 12:00 to 16:00 GMT
Nov 14, 2024 - 20:51 UTC
Update - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 13 2024 - 12:00 to 16:00 GMT
Nov 12, 2024 - 20:24 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will not be available during this time.

AM3: archive.opentext.eu - 16:00 to 17:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
EMEA (AM3) Pre-Prod - November 12 2024 - 13:00 to 15:00 GMT
Nov 05, 2024 - 11:03 UTC
Past Incidents
Nov 21, 2024
Core North America is experiencing a degradation of service.
Resolved - The following services were experiencing a degradation of service. The issue is now resolved. We appreciate your patience.

- Core Case
- Core for Capital Projects
- Core Content
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US
- Core for Supplier Exchange
- Core Platform - CMS
- Core Platform - CVT

Tracking Number: IM3593981
Nov 21, 03:01 UTC
Investigating - The following services are experiencing a degradation of service. It is impacting creating, updating and deleting functions to documents. Teams are currently assembled and Troubleshooting the issue. We appreciate your patience.

- Core Case
- Core for Capital Projects
- Core Content
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText US
- Core for Supplier Exchange
- Core Platform - CMS
- Core Platform - CVT

Tracking Number: IM3593981
Nov 21, 02:04 UTC
Nov 20, 2024
B2B Connect HEALTHCARE Maintenance scheduled for 20 November 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 12:00 UTC
Scheduled - B2B Connect Healthcare will be undergoing maintenance on 20 November 2024 from 12:00 UTC to 16:00 UTC. While we do not expect any outage, the Application may be intermittently unavailable during this time.
Tracking Number: C2110307
Nov 12, 13:04 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024
Production Messaging North America was experiencing a degradation of service
Resolved - Production Messaging North America was experiencing a degradation of service. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3591939
Nov 17, 22:44 UTC
Nov 16, 2024
System Maintenance scheduled for 16 November 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 13:00 UTC
Update - The maintenance originally scheduled for 16 November 2024 from 13:00 to 17 November 2024 20:00 GMT has been adjusted to 16 November 2024 from 13:00 to 21:00 GMT.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

*Note OpenText XM Fax is now OpenText Core Fax.

Tracking Number: C2105440
Nov 7, 17:55 UTC
Scheduled - Cloud Fax services XM Fax - Canada and XM SendSecure - Canada will be undergoing maintenance on 16 November 2024 from 13:00 UTC to 17 November 2024 20:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

*Note OpenText XM Fax is now OpenText Core Fax.

Tracking Number: C2105440
Oct 31, 13:44 UTC
B2B Connect Release Maintenance scheduled for 16 November 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 13:01 UTC
Scheduled - B2B Connect will be undergoing release maintenance on 16 November 2024 from 13:00 UTC to 17:00 UTC. While we do not expect any outage, the Application may be intermittently unavailable during this time.
Tracking Number: C2107888
Nov 4, 14:10 UTC
Nov 15, 2024

No incidents reported.

Nov 14, 2024
Core Europe is experiencing a degradation in service
Resolved - Core Europe was experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3589857
Nov 14, 02:37 UTC
Monitoring - Core Europe was experiencing a degradation in service. The services has been restored and monitoring is in progress . We appreciate your patience.

Tracking Number: IM3589857
Nov 14, 02:27 UTC
Investigating - Core Europe is experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3589857
Nov 14, 02:11 UTC
Nov 13, 2024

No incidents reported.

Nov 12, 2024
B2B Connect Maintenance scheduled for 12 November 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:00 UTC
Scheduled - B2B Connect will be undergoing maintenance on 12 November 2024 from 12:00 UTC to 16:00 UTC. The While we do not expect any interruption, the application may be intermittently unavailable during this time.
Tracking Number: C2107694
Oct 31, 19:32 UTC
System Maintenance scheduled for 09 November 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 13:00 UTC
Update - The system maintenance to deploy the latest 24.4 cloud release update scheduled for 9 November 2024 from 08:00 to 10 November 2024 20:00 UTC has been moved to 9 November 2024 from 13:00 to 12 November 01:00 UTC. Additionally, the customer impact has been adjusted. Below is the updated notification. We appreciate your patience.

Core Fax* (NA) and XM SendSecure (NA) will be undergoing maintenance on 9 November 2024 from 13:00 to 12 November 01:00 UTC.

Intermittent service degradation may occur throughout this timeframe. All faxes will be available in the Inbound, Outbound, or Outgoing list when the maintenance is completed.

*Note OpenText XM Fax is now OpenText Core Fax.

Tracking Number: C2105434
Nov 7, 20:00 UTC
Scheduled - Core Fax* (NA) and XM SendSecure (NA) will be undergoing maintenance on 9 November 2024 from 08:00 UTC to 10 November 2024 20:00 UTC.

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.

*Note OpenText XM Fax is now OpenText Core Fax.

Tracking Number: C2105434
Oct 25, 21:12 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Core Capture US (https://corecapture.us.opentext.com/) will be undergoing an Emergency Maintenance on November 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 UTC
Scheduled - We will be undergoing an emergency maintenance. Only the customers using the following Core Capture instance will be impacted during this time.

Core Capture US (https://corecapture.us.opentext.com/)
Nov 6, 21:18 UTC
Nov 8, 2024
Core Australia scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:00 UTC
Scheduled - Core Australia will be undergoing system maintenance. There will be intermittent degradation experienced during this time
Oct 26, 01:38 UTC
Extended: Core Archive UAE Regular Software Update - 24.4.1
Completed - The scheduled maintenance has been completed.
Nov 8, 15:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 15:25 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 15:23 UTC
Scheduled - We are experiencing delays in completing the scheduled software update and will need additional time to perform the remaining steps and validations. Services will not be available during this time.
Nov 8, 15:23 UTC
Core Archive UAE Regular Software Update - 24.4.1
Completed - The scheduled maintenance has been completed.
Nov 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 11:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. Services will not be available during this time.
Nov 1, 18:26 UTC
Nov 7, 2024
B2B Connect Messaging Maintenance scheduled for 7 November 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 12:42 UTC
Scheduled - B2B Connect will be undergoing maintenance on 7 November 2024 from 12:00 UTC to 16:00 UTC. The While we do not expect any interruption, the application may be intermittently unavailable during this time.
Tracking Number: C2106097
Oct 30, 19:52 UTC
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