OpenText Status

OpenText

All Systems Operational

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To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.

For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Important notice for US-Li3 Core Capture and Core Capture for SAP Solutions tenants
Ingress IP address for US-based tenants will change on January 25, 2025. For more information, please refer to Knowledge Base article KB0833068. (My Support Portal log on required)

Note: This does not affect customer tenants on GCP.

Aviator IoT Operational

B2B Connect Operational

Cloud Fax services Australia Operational

XM SendSecure Operational

Cloud Fax services North America Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax Cloud Connect - Ashburn Operational

Fax2Mail Operational

Fax2Mail - Ashburn Operational

MyPortal Operational

Production Messaging Operational

Production Messaging BMS Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

XM SendSecure - Canada Operational

Cloud Fax services Europe Operational

Desktop Messaging BMS Operational

Fax Cloud Connect Operational

Fax2Mail Operational

MyPortal Operational

Production Messaging Operational

Production Messaging BMS Operational

REST API Operational

SOAP API Operational

XM SendSecure Operational

Core Australia Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Process Automation Operational

Information Intelligence - Thrust API Operational

Core Canada Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Process Automation Operational

Developer Experience Operational

Information Intelligence - Thrust API Operational

Core Europe Operational

Core Capture Operational

Core Capture for SAP® Solutions Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core for Capital Projects Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Process Automation Operational

Developer Experience Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core US Operational

Core Capture Operational

Core Capture (corecapture.us.opentext.com) Operational

Core Capture for SAP® Solutions Operational

Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational

Core Collaboration for Engineering Operational

Core Content Management Operational

Core Content Management (corecontent.us.opentext.com) Operational

Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational

Core Digital Asset Management Operational

Core for Capital Projects Operational

Core Compliance Operational

Core Journey Operational

Core Platform - (Search, Workflow, CTIS, Eventing) Operational

Core Platform - Admin Center Operational

Core Platform - CMS Operational

Core Platform - CMS (cms.us.opentext.com) Operational

Core Platform - CSS Operational

Core Platform - CVT Operational

Core Platform - ETS Operational

Core Platform - OES Operational

Core Platform - OTDS Operational

Core Platform - OTDS (otdsauth.us.opentext.com) Operational

Core Process Automation Operational

Core Process Automation (corecase.us.opentext.com) Operational

Developer Experience Operational

Information Intelligence - Thrust API Operational

Life Sciences Smart View Preview Operational

Signature Service – Thrust API Operational

Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational

Core Archive for SAP® Solutions - AU Operational

Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational

Core Archive for SAP® Solutions - EU Operational

Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational

Core Archive for SAP® Solutions - IN Operational

Core Archive for SAP® Solutions - JP Operational

Core Archive for SAP® Solutions - SG Operational

Core Archive for SAP® Solutions - UAE Operational

Core Archive for SAP® Solutions - US Operational

Core Collaboration Access Operational

Core Fax Operational

Core Fax - AU Operational

Core Fax - CA Operational

Core Fax - EU Operational

Core Fax - US Operational

Core Intelligence Operational

Core Intelligence - AU Operational

Core Intelligence - CA Operational

Core Intelligence - US Operational

Core Messaging Europe Operational

Core Messaging Data Sovereignty Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Messaging US Operational

Core Messaging - Email Operational

Core Messaging - SMS Operational

Core Messaging - Voice Operational

MyPortal Operational

REST API Operational

SOAP API Operational

Core Secure Access Operational

Core Share Operational

Core Share - AU Operational

Core Share - CA Operational

Core Share - EU Operational

Core Share - US Operational

Core Signature add-on for Core Share Operational

Core Signature add-on for Core Share - AU Operational

Core Signature add-on for Core Share - CA Operational

Core Signature add-on for Core Share - EU Operational

Core Signature add-on for Core Share - US Operational

Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Service (OCP & CS) Operational

Core Signature add-on for Content Suite Platform/xECM - EU Operational

Core Signature add-on for Content Suite Platform/xECM - US Operational

Core Signature Standalone Operational

Core Signature Standalone - AU Operational

Core Signature Standalone - CA Operational

Core Signature Standalone - EU Operational

Core Signature Standalone - US Operational

Core Web Optimization Operational

Hightail Operational

File Transfer Operational

Preview Operational

Notifications Operational

Search Operational

Liaison Operational

Alloy NA Operational

Alloy TaaS Operational

ProviderLink Operational

Supplier Connection Operational

Supplier Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System Maintenance scheduled for 22 February 2025 Feb 22, 2025 14:00 - Feb 23, 2025 02:00 UTC

On 22 February 2025 from 14:00 UTC to 02:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail - Ashburn
- RightFax Connect - Ashburn

Service will be degraded during this timeframe.

Tracking number: C2128208
Posted on Jan 23, 2025 - 05:52 UTC

Network Maintenance scheduled for 23 February 2025 Feb 23, 2025 16:00-23:00 UTC

Network Maintenance scheduled for 23 February 2025

On 23 February 2025 from 16:00 to 23:00 UTC, a network maintenance has been scheduled that will affect these Core Europe services:
- Core Capture
- Core Capture for SAP Solutions
- Core Case
- Core Content
- Core for Capital Projects
- Core Journey
- Core for Federated Compliance
- Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by OpenText
- Core Signature Service
- Core for Supplier Exchange
- Developer Experience
- Life Sciences Smart View Preview
- Information Intelligence - API
- Core Platform - OTDS
- Core Platform - ETS
- Core Platform - Admin Center
- Core Platform - CMS
- Core Platform - CSS
- Core Platform - CVT
- Core Platform - OES
- Core Platform - (Search, Workflow, CTIS, Eventing)

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2018485
Posted on Jan 17, 2025 - 07:56 UTC

Network Maintenance scheduled for 9 March 2025 Mar 9, 2025 01:00-13:00 UTC

On 9 March 2025 from 01:00 UTC to 13:00 UTC a network maintenance has been scheduled that will affect these services:

Core Messaging - Email
Core Messaging - SMS
Core Messaging - Voice
Fax Cloud Connect
Fax2Mail
Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking number: C2132980
Posted on Feb 05, 2025 - 06:35 UTC

Network Maintenance scheduled for 9 March 2025 Mar 9, 2025 04:00-10:00 UTC

OpenText Desktop Messaging - BMS (NA) and OpenText Production Messaging - BMS (NA) will be undergoing maintenance on 9 March 2025 from 04:00 UTC to 10:00 UTC. Service may be degraded and processing delays may occur; however, no downtime is expected during this timeframe.

Tracking Number: C2069156
Posted on Feb 07, 2025 - 06:49 UTC

Database Maintenance scheduled for 9 March 2025 Mar 9, 2025 17:00-19:00 UTC

Core Platform – OTDS will be undergoing maintenance on 9 March 2025 from 17:00 UTC to 19:00 UTC. Service will be degraded for the first 1 hour of the maintenance window.

Tracking Number: C2134900
Posted on Feb 07, 2025 - 09:45 UTC

Data Center network maintenance is scheduled for March 9, 2025, from 17:00 to 19:00 UTC Mar 9, 2025 17:00-19:00 UTC

On March 9, 2025, from 17:00 to 19:00 UTC OpenText will move internet traffic to new internet routers within the Amstelveen data center.

Note: If the maintenance cannot be performed on March 9th, it will be rescheduled to March 23, 2025, and an updated notification will be sent.

Services affected
This change will affect one or more of your Core Europe and Core US services. Additionally, interconnect traffic between OpenText data centers may be impacted.

• Core Archive for SAP® Solutions
• Core Capture
• Core Capture for SAP Solutions
• Core Process Automation
• Core Digital Asset Management
• Core for Capital Projects
• Core for Federated Compliance
• Core Content Management for SAP® SuccessFactors
• Core Collaboration for Engineering
• Core Journey
• Core Share
• Core Signature Service
• Developer Experience
• Information Intelligence - Thrust API
• Life Sciences Smart View Preview

Impact:
During the maintenance window, there is a potential for service interruption, and service redundancy will be degraded.

In the unlikely event that you experience a connectivity issue or service degradation; you may contact your support service desk team.

Tracking number: C2071648
Posted on Jan 28, 2025 - 19:11 UTC

System Maintenance scheduled for 15 March 2025 Mar 15, 2025 11:00-22:00 UTC

On 15 March 2025 from 11:00 UTC to 22:00 UTC a system maintenance has been scheduled that will affect these services:

- Fax2Mail
- Production Messaging
- Fax Cloud Connect

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2135953
Posted on Feb 13, 2025 - 08:57 UTC

Data Center Network Maintenance scheduled for 16 March 2025 Mar 16, 2025 04:00-07:00 UTC

On 16 March 2025 from 04:00 UTC to 07:00 UTC a network maintenance has been scheduled that will affect these services:

• Core Archive for SAP® Solutions - US
• Core Capture
• Core Capture (corecapture.us.opentext.com)
• Core Capture for SAP® Solutions
• Core Capture for SAP® Solutions (corecapture.us.opentext.com)
• Core Collaboration for Engineering
• Core Content Management
• Core Content Management (corecontent.us.opentext.com)
• Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by - OpenText
• Core Digital Asset Management
• Core for Capital Projects
• Core Compliance
• Core Journey
• Core Platform - (Search, Workflow, CTIS, Eventing)
• Core Platform - Admin Center
• Core Platform - CMS
• Core Platform - CMS (cms.us.opentext.com)
• Core Platform - CSS
• Core Platform - CVT
• Core Platform - ETS
• Core Platform - OES
• Core Platform - OTDS
• Core Platform - OTDS (otdsauth.us.opentext.com)
• Core Process Automation
• Core Process Automation (corecase.us.opentext.com)
• Developer Experience
• Information Intelligence - Thrust API
• Life Sciences Smart View Preview
• Signature Service – Thrust API
• Core Share - US
• Core Signature add-on for Core Share - US
• Core Signature add-on for Content Suite Platform/xECM - US
• Core Signature Standalone - US

Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 6 April 2024.

Tracking number: C2096705
Posted on Feb 13, 2025 - 19:01 UTC

Past Incidents

Feb 18, 2025

Rescheduled software maintenance for Cloud Fax services EMEA

Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 UTC

Update - The software maintenance scheduled for 10 February 2025 from 20:00 to 11 February 2025 00:00 GMT, has been rescheduled to 17 February 2025 from 20:00 to 18 February 2025 00:00 GMT.

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking number: C2120375
Feb 10, 19:12 UTC

Scheduled - The software maintenance scheduled for 22 January 2025 from 20:00 to 23 January 2025 00:00 GMT, has been rescheduled to 10 February 2025 from 20:00 to 11 February 2025 00:00 GMT.

Cloud Fax services EMEA - Fax2Mail
Cloud Fax services EMEA - Production Messaging
Cloud Fax services EMEA - RightFax Connect

No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking number: C2120375
Jan 22, 21:21 UTC

Feb 17, 2025

Feb 16, 2025

Network Maintenance scheduled for 16 February 2025

Completed - The scheduled maintenance has been completed.
Feb 16, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 04:00 UTC

Scheduled - On 16 February 2025 from 04:00 UTC to 10:00 UTC a network maintenance has been scheduled that will affect these services:

Core Archive North America
Core US
Core Share North America
Core Signature add-on for Core Share North America
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Service (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Standalone North America

We strive to minimize network disruptions and aim for a zero-downtime maintenance window. However, as with any maintenance activity, intermittent service interruptions may occur during this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as normal. If you encounter any issues, please contact your OpenText Support Team and reference the tracking number listed below.

Tracking number: C2121327
Jan 8, 18:32 UTC

Feb 15, 2025

System Maintenance scheduled for 15 February 2025

Completed - The scheduled maintenance has been completed.
Feb 15, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 11:00 UTC

Scheduled - On 15 February 2025 from 11:00 UTC to 22:00 UTC, a system maintenance has been scheduled that will affect these services:

- Fax2mail
- Production Messaging

Service connectivity will unavailable during this timeframe.

Tracking Number: C2126448
Jan 16, 06:51 UTC

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

CORESHARE NA Release deployment- 25.1.2

Completed - The scheduled maintenance has been completed.
Feb 11, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 16:02 UTC

CORESHARE CA Release deployment- 25.1.2

Completed - The scheduled maintenance has been completed.
Feb 11, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:01 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 16:00 UTC

Feb 10, 2025

Core Content & Platform Service North America is experiencing degraded performance.

Resolved - This incident has been resolved.
Feb 10, 20:07 UTC

Update - The Search functionality is still currently degraded within the Core applications in North America. We are monitoring the situation and will reconvene the team for complete resolution.
Feb 8, 03:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 02:31 UTC

Identified - The issue has been identified and a fix is being implemented.
Feb 7, 23:24 UTC

Investigating - The following services in North America are experiencing an issue and is degraded. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Content
- Core Journey
- Core Supplier Exchange
- Developer Experience
- Core Case Management
- Core SAP Success Factors
Tracking Number: IM3636716
Feb 7, 22:44 UTC

Feb 9, 2025

No incidents reported.

Feb 8, 2025

Feb 7, 2025

CORESHARE EU Release deployment- 25.1.2

Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 15:56 UTC

CORESHARE AU Release deployment- 25.1.2

Completed - The scheduled maintenance has been completed.
Feb 7, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 15:00 UTC

Scheduled - Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Jan 30, 15:53 UTC

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.