After 20 August 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText Trading Grid Messaging Service (TGMS) AS2 Bizlink and Bizlink services via as2bizlinkb10.tgms.gxs.com or bizlinkb10.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Aug 20, 202600:00-03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 2026 - 16:00 UTC
Scheduled - On 19 August 2026, from 16:00 to 22:00 UTC, an urgent network maintenance has been scheduled that will affect these services in the APAC, European, and North American regions: - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging - Rest API - SOAP API
Intermittent call disruptions or dropped calls may occur when using Singapore numbers throughout this timeframe.
Tracking Number: IM3981322
Aug 19, 202616:00-22:00 UTC
Update - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Jul 27, 2026 - 16:08 UTC
Update - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Jun 23, 2026 - 14:07 UTC
Investigating - Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
May 21, 2026 - 16:57 UTC
To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Note: ESM customers should continue to access SLA information from the System Health page.
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
Cloud Fax services APAC
Under Maintenance
Desktop Messaging BMS
Under Maintenance
XM SendSecure
Operational
Cloud Fax services Europe
Under Maintenance
Desktop Messaging BMS
Under Maintenance
Fax Cloud Connect (RightFax)
Under Maintenance
Fax2Mail
Under Maintenance
MyPortal
Operational
Production Messaging
Under Maintenance
REST API
Under Maintenance
SOAP API
Under Maintenance
XM SendSecure
Operational
Cloud Fax services North America
Under Maintenance
Desktop Messaging BMS
Under Maintenance
Fax Cloud Connect (RightFax)
Under Maintenance
Fax Cloud Connect (RightFax) - Ashburn
Under Maintenance
Fax2Mail
Under Maintenance
Fax2Mail - Ashburn
Under Maintenance
MyPortal
Operational
Production Messaging
Under Maintenance
REST API
Under Maintenance
SOAP API
Under Maintenance
XM SendSecure
Operational
XM SendSecure - Canada
Operational
Core Australia
Operational
Core Capture
Operational
Core Capture for SAP® Solutions
Operational
Core Collaboration for Engineering
Operational
Core Content Management
Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Operational
Core Communications
Operational
Core Compliance
Operational
Core Experience Engagements
Operational
Core Journey
Operational
Core Platform - Admin Center
Operational
Core Platform - Content Transformation and Injection Services
Operational
Core Platform - Entitlement & Tenancy Service
Operational
Core Platform - Eventing
Operational
Core Platform - Forms
Operational
Core Platform - Information Storage
Operational
Core Platform - Metadata
Operational
Core Platform - Online Editing Service
Operational
Scheduled -
Threat Intelligence (BrightCloud) will be undergoing database maintenance on 20 August 2026 from 03:30 to 07:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2319068
Aug 10, 2026 - 15:00 UTC
Zix Customer Portal Interface - Customer Portal will be undergoing urgent maintenance on 21 August 2026 from 03:00 to 05:00 UTC. Service may experience periods of inaccessibility or degraded functionality during the timeframe.
If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.
Tracking Number: C2322264 Posted on
Aug 19, 2026 - 21:46 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) Biz - Production p11ftps.tgms.gxs.com:6366
Impact: After 23 August 2026, customers and their trading partners may be unable to securely connect to OpenText Trading Grid Messaging Service (TGMS) Biz - Production service via p11ftps.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 24, 2026 - 02:03 UTC
The managed services maintenance originally scheduled for 3 May 2026 from 16:00 to 18:00 UTC has been rescheduled to 23 August 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2271678 Posted on
Jun 12, 2026 - 08:15 UTC
Server Backup Canada (Mississauga) will be undergoing system maintenance on 24 August 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2321414 Posted on
Aug 17, 2026 - 18:00 UTC
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 25 August 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2321420 Posted on
Aug 17, 2026 - 18:01 UTC
Server Backup US East (Boyers) will be undergoing system maintenance on 25 August 2026 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2321425 Posted on
Aug 17, 2026 - 18:01 UTC
Server Backup US East (Ashburn) will be undergoing system maintenance on 26 August 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2321426 Posted on
Aug 17, 2026 - 18:01 UTC
Server Backup US West (Chandler) will be undergoing system maintenance on 27 August 2026 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Tracking Number: C2321423 Posted on
Aug 17, 2026 - 18:01 UTC
Services affected: OpenText Liaison Exchange Network - Production
Impact: After 27 August 2026, customers and their trading partners may be unable to securely connect to the production OpenText Liaison Exchange Network service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 28, 2026 - 20:04 UTC
Impact: Service will be unavailable during this timeframe.
If the maintenance is unable to be performed on the date specified above, the work may be rescheduled to 6 September 2026. An updated notification will be sent if the backup date is required. Posted on
Jul 29, 2026 - 09:33 UTC
Services affected: OpenText Inovisworks Support Portal - Production
Impact: After 30 August 2026, customers and their trading partners may be unable to securely connect to the production OpenText Inovisworks Support Portal service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 03, 2026 - 18:23 UTC
The network maintenance originally scheduled for 26 July 2026 from 03:00 to 11:00 UTC has been rescheduled to the previously communicated backup date of 30 August 2026 from 03:00 to 11:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 6 September 2026. An updated post will be made if the backup date is required.
Tracking Numbers: C2301698, C2301699 and C2211095 Posted on
Jul 29, 2026 - 08:40 UTC
Odette File Transfer Protocol (OFTP) will be undergoing managed services maintenance on 30 August from 16:00 to 18:00 UTC. Service will be unavailable during this timeframe.
Please refrain from conducting any trading activities during the maintenance window.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 6 September 2026. An updated post will be made if the backup date is required.
Tracking Number: C2315120 Posted on
Jul 31, 2026 - 06:04 UTC
Services affected: OpenText Trading Grid Messaging Service Biz (TGMS Biz) Connect Direct - Pre-Production
Impact: After 1 September 2026, customers and their trading partners may be unable to securely connect to the pre-production TGMS Biz Connect Direct via cd.biz-pp.gxsonline.net if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 07, 2026 - 15:04 UTC
Services affected: Desktop Messaging BMS North America, EU, and APAC regions using: Secure Fax Admin - securefaxadmin.opentext.com Fax Admin - faxadmin.opentext.com
Impact: No service impact is expected.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Jul 31, 2026 - 07:03 UTC
Services affected: OpenText Alloy North America UAT - Production
Impact: After 2 September 2026, customers and their trading partners may be unable to securely connect to the production OpenText Alloy North America UAT service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 03, 2026 - 21:03 UTC
On 05 September 2026 from 13:00 to 17:00 UTC a database and system maintenance has been scheduled that will affect these services: • OpenText Lens for ANI • OpenText Liaison ANI
Service will be unavailable for two 15-to-20-minute periods during the maintenance window.
If a service is not available during some time of the change window, try again after 15-20 minutes.
Tracking Number: C2317173 Posted on
Aug 06, 2026 - 09:07 UTC
Update -
The database maintenance originally scheduled for 16 August 2026 from 02:00 to 06:00 UTC has been rescheduled to 06 September 2026 from 02:00 to 06:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2273650
Sep 06, 2026 - 02:00 UTC
Update -
The database maintenance originally planned for 16 August 2026 from 02:00 to 06:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2273650
Aug 04, 2026 - 10:49 UTC
Scheduled -
The database maintenance scheduled for 14 June 2026, from 2:00 to 6:00 GMT has been rescheduled to 16 August 2026, from 2:00 to 6:00 GMT. We appreciate your patience.
Services Affected: OpenText Trading Grid Messaging Service (TGMS) using Shared Message Gateway (SMG)
Impact: Service will be unavailable during this timeframe.
Jun 19, 2026 - 12:04 UTC
On 06 September 2026 from 16:00 to 20:00 UTC a network maintenance has been scheduled that will affect these services:
• Document Cycle Transaction Service (DCTS) • Electronic Banking Internet Communications Standard (EBICS) • File Transfer Protocol Secure (FTPS) Proxy • Interconnect Traffic • Odette File Transfer Protocol (OFTP) • Odette File Transfer Protocol (OFTP) V2 • OpenText Applicability Statement 2 (AS2 EMEA) • OpenText B2B Integration Essentials • OpenText Client Custom Applications • OpenText Managed File Transfer Service (MFT) • OpenText Trading Grid (Classic) • OpenText Trading Grid (Classic) using Shared Message Gateway (SMG) • OpenText Trading Grid Messaging Service (TGMS) using X400 (EU) • Tradanet • VPN Access
Service will be degraded during this timeframe.
If you experience any service impact, please contact your designated OpenText support team.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 13 September 2026. An updated post will be made if the backup date is required.
Tracking Number: C2314642 Posted on
Aug 05, 2026 - 07:39 UTC
Services affected: OpenText Legacy EasyLink GMS FTPS ftps1.easylink.com and ftps2.easylink.com
Impact: After 07 September 2026, customers and their trading partners may be unable to securely connect to OpenText Legacy GMS FTPS services via ftps1.easylink.com and ftps2.easylink.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 05, 2026 - 10:31 UTC
OpenText Trading Grid (Classic) will be undergoing database maintenance on 13 September 2026 from 02:00 to 06:00 UTC. Service will be unavailable during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 20 September 2026. An updated post will be made if the backup date is required.
Tracking Number: C2317460 Posted on
Aug 13, 2026 - 10:00 UTC
On 14 September from 18:00 to 21:00 UTC a network maintenance has been scheduled that will affect these services:
• OpenText EasyLink GMS (EMEA) • OpenText EDI SERVICES - IBP • OpenText Production Messaging (EMEA)
Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 20 September 2026. An updated post will be made if the backup date is required.
Tracking Number: C2319705 Posted on
Aug 13, 2026 - 10:34 UTC
Intermittent service interruptions are expected to occur throughout this timeframe.
Please refrain from any transaction activity during the maintenance window. Afterward, verify transaction processing and delivery, and resend any missing transactions.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 20 September 2026. An updated post will be made if the backup date is required.
Tracking Number: C2319705 Posted on
Aug 13, 2026 - 10:32 UTC
Services affected: OpenText Trading Grid Messaging Service Biz (TGMS Biz) Connect Direct - Production
Impact: After 20 September 2026, clients and their trading partners may be unable to securely connect to the production TGMS Biz Connect Direct via cd.biz-prd.gxsonline.net if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Aug 07, 2026 - 20:03 UTC
After 19 August 2026, customers and their trading partners may be unable to securely connect to pre-production AS2 Japan via https://bas2-jpn.ms.gxs.com if the new certificate is not installed according to your local network/application processes
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jul 17, 09:52 UTC
Completed -
The scheduled maintenance has been completed.
Aug 18, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 03:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) will be undergoing database maintenance on 18 August 2026 from 03:30 to 07:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The software maintenance originally planned for 16 August 2026 from 01:00 to 07:00 UTC has been cancelled. Thank you for your understanding.
Tracking Number: C2311618
Aug 16, 19:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 01:00 UTC
Completed -
The scheduled maintenance has been completed.
Aug 16, 12:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:00 UTC
Scheduled -
Secure Messaging Portal (ZixPortal) will be undergoing application maintenance on 16 August 2026 from 07:00 to 11:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or service degradation, you may contact your support service desk team.
During the maintenance window, customers who are logged in may need to re-authenticate to regain access to the secure message portal.
Completed -
The scheduled maintenance has been completed.
Aug 16, 12:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 02:02 UTC
Update -
This is a reminder that on 16 August 2026, from 02:00 to 06:00 UTC, a data center network maintenance has been scheduled, affecting one or more of your services:
- B2B Connect - Desktop Messaging BMS - Core Capture (capture.ot2.opentext.com) - Core Capture for SAP® Solutions (capture.ot2.opentext.com) - Core Collaboration for Engineering - Core Communications - Core Compliance - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Experience Engagements - Core for Capital Projects - Core Platform (all components) - Core Process Automation - Developer Experience - Thrust API Bundle - Information Intelligence - Thrust API - Signature Service – Thrust API - Core Share - US - Core Signature add-on for Core Share - US - Core Signature add-on for Content Suite Platform/xECM - US - Core Signature Standalone - US
Service will be degraded during this timeframe.
Tracking Number: C2309816
Aug 11, 19:04 UTC
Scheduled -
On 16 August 2026, from 02:00 to 06:00 UTC, a data center network maintenance has been scheduled, affecting one or more of your services:
- B2B Connect - Desktop Messaging BMS - Core Capture (capture.ot2.opentext.com) - Core Capture for SAP® Solutions (capture.ot2.opentext.com) - Core Collaboration for Engineering - Core Communications - Core Compliance - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Experience Engagements - Core for Capital Projects - Core Platform (all components) - Core Process Automation - Developer Experience - Thrust API Bundle - Information Intelligence - Thrust API - Signature Service – Thrust API - Core Share - US - Core Signature add-on for Core Share - US - Core Signature add-on for Content Suite Platform/xECM - US - Core Signature Standalone - US
Completed -
The scheduled maintenance has been completed.
Aug 16, 09:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 02:01 UTC
Scheduled -
REMINDER:
The database maintenance originally scheduled for 2 August 2026 from 02:00 to 06:00 UTC has been rescheduled to 16 August 2026 from 02:00 to 06:00 UTC. Service will be unavailable during the first 2 hours of this timeframe
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 23 August 2026. An updated post will be made if the backup date is required.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jul 16, 04:20 UTC
Completed -
The application maintenance originally planned for 16 August 2026 from 07:00 to 11:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2314465
Aug 15, 05:51 UTC
Scheduled -
Oregon US24 will be undergoing application maintenance on 16 August 2026 from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.
Completed -
The application maintenance originally planned for 16 August 2026 from 07:00 to 11:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2314454
Aug 15, 05:50 UTC
Scheduled -
Oregon US2 will be undergoing application maintenance on 16 August 2026 from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.
Resolved -
This incident has been resolved.
Aug 14, 16:24 UTC
Investigating -
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution.
Workaround: After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant.
Resolved -
This incident has been resolved.
Aug 13, 18:25 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 7, 20:14 UTC
Investigating -
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with Microsoft 365 license changes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any 365 license changes, please email o365operations@appriver.com to create a ticket for processing. Tracking Number: IM397569
Aug 7, 17:59 UTC
Resolved -
Desktop Messaging BMS experienced delays in processing fax files. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3978817
Aug 13, 17:02 UTC
Update -
Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3978817
Aug 13, 16:15 UTC
Investigating -
Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Completed -
The scheduled maintenance has been completed.
Aug 12, 08:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 04:00 UTC
Scheduled -
The Oregon US7 will undergo scheduled application maintenance to deploy the latest product release (version 26.3) originally scheduled for 30 July 2026 from 04:00 to 08:00 UTC has been rescheduled to 12 August 2026 from 04:00 to 08:00 UTC.
Service will be unavailable during this timeframe.
Fixed issues: Fixed issues in the 26.3 update - Enterprise Service Management Tenant admin tasks: Tenant admin tasks after the 26.3 update - Enterprise Service Management
Completed -
The scheduled maintenance has been completed.
Aug 10, 16:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 12:00 UTC
Scheduled -
OpenText EDI SERVICES - IBP will be undergoing system maintenance on 8 August from 12:00 to 16:00 UTC. Service will be unavailable during this timeframe.
Resolved -
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are now operating as expected. Tracking Number - IM3976014
Aug 10, 12:58 UTC
Monitoring -
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed. Tracking Number - IM3976014
Aug 8, 20:03 UTC
Investigating -
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available. Tracking Number - IM3976014
Aug 8, 15:05 UTC
Completed -
The scheduled maintenance has been completed.
Aug 10, 01:24 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 16:00 UTC
Scheduled -
Services affected: Production Odex OFTP Service poftpodex.tradinggrid.gxs.com
Impact: After 9 August 2026, customers and their trading partners may be unable to securely connect to Production Odex OFTP Service via poftpodex.tradinggrid.gxs.com if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Jul 8, 00:56 UTC
Resolved -
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3976323
Aug 10, 01:17 UTC
Update -
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
Aug 10, 00:33 UTC
Update -
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
Aug 9, 16:32 UTC
Update -
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3976323
Aug 9, 14:34 UTC
Monitoring -
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented and we are monitoring the results. We appreciate your patience.
Tracking Number: IM3976323
Aug 9, 12:17 UTC
Update -
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first
Tracking Number: IM3976323
Aug 9, 10:13 UTC
Update -
We are continuing to investigate this issue.
Aug 9, 09:06 UTC
Update -
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience
Tracking Number: IM3976323
Aug 9, 09:06 UTC
Investigating -
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience
Completed -
The scheduled maintenance has been completed.
Aug 9, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 18:00 UTC
Scheduled -
All services will be unavailable during this maintenance.
DE (archive.de.opentext.cloud) Prod - Aug 9, 2026 @1800-2200 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 28, 16:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 18:01 UTC
Scheduled -
All services will be unavailable during this maintenance.
DE (archive.de.opentext.cloud) Prod - Aug 9, 2026 @1800-2200 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:34 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 21:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 UTC
Update -
The urgent maintenance originally scheduled for 9 August 2026, from 14:00 to 15:00 UTC, has been rescheduled to 9 August 2026, from 21:00 to 22:00 UTC.
Service will be unavailable during this timeframe.
Tracking Number: C2317548
Aug 7, 16:56 UTC
Scheduled -
Cape Town SA34 will undergo urgent maintenance on 9 August 2026, from 14:00 to 15:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 9, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 16:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
IN (archive.in.opentext.cloud) Prod - Aug 9, 2026 @1630-2030 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:38 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 16:00 UTC
Scheduled -
All services will be unavailable during this maintenance.
CH (archive.emea.opentext.com) Prod - Aug 9, 2026 @1600-2000 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:36 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 18:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
DE2(archive.de2.opentext.cloud) Prod - Aug 9, 2026 @1400-1800 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:35 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 18:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:01 UTC
Scheduled -
All services will be unavailable during this maintenance.
EU (archive.opentext.eu) Prod - Aug 9, 2026 @1400-1800 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:37 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 15:19 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:01 UTC
Scheduled -
Tokyo JP12 will undergo urgent maintenance on 9 August 2026, from 14:00 to 15:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 9, 15:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:00 UTC
Scheduled -
Singapore SG20 will undergo urgent maintenance on 9 August 2026, from 14:00 to 15:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 9, 10:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 07:00 UTC
Scheduled -
Oregon US42 will be undergoing application maintenance on 9 August 2026 from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 9, 09:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:01 UTC
Scheduled -
All services will be unavailable during this maintenance.
CA (archive.ca.opentext.cloud) Prod - Aug 9, 2026 @0500-0900 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 28, 16:04 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:00 UTC
Scheduled -
All services will be unavailable during this maintenance.
CA (archive.ca.opentext.cloud) Prod - Aug 9, 2026 @0500-0900 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:33 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 08:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 07:03 UTC
Scheduled -
Sydney AP10 will undergo urgent maintenance on 9 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 9, 08:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 07:02 UTC
Scheduled -
Frankfurt EU28 will undergo urgent maintenance on 9 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 9, 08:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 07:04 UTC
Scheduled -
Frankfurt EU38 will undergo urgent maintenance on 9 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 9, 07:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 03:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
NA (archive.na.opentext.com) Prod - Aug 9, 2026 @0300-0700 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:31 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
US (archive.us.opentext.cloud) Prod - Aug 9, 2026 @0100-0500 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:30 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 19:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
SG (archive.sg.opentext.cloud) Prod - Aug 7, 2026 @1530-1930 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:29 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 13:30 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
JP (archive.jp.opentext.cloud) Prod - Aug 7, 2026 @1330-1730 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 11:00 UTC
Scheduled -
We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.
AU (archive.au.opentext.cloud) Prod - Aug 7, 2026 @1100-1500 UTC
Pre-Production Maintenance Schedule ----------------------------------------------------------------- NA (Li3) Pre-Prod - Aug 4, 2026 - 1300-1700 UTC EMEA (AM3) Pre-Prod - Aug 4, 2026 - 1000-1400 UTC APAC (Syd) Pre-Prod - Aug 4, 2026 - 1400-1800 UTC
Jul 24, 16:26 UTC
Resolved -
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3975128
Aug 7, 12:56 UTC
Monitoring -
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3975128
Aug 6, 21:14 UTC
Investigating -
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP.
Teams are currently assembled and working to resolve the issue.
Completed -
The scheduled maintenance has been completed.
Aug 6, 17:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 UTC
Scheduled -
Core Endpoint Backup Red-US Vault will undergo application maintenance from 21:00 UTC on 5 August 2026 to 01:00 UTC on 6 August 2026. Service will be unavailable during this timeframe.
Completed -
The database maintenance originally planned for 4 August 2026 from 03:30 to 07:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2312511
Aug 6, 13:40 UTC
Scheduled -
The database maintenance originally planned for 4 August 2026 from 03:30 to 07:30 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2312511
Aug 4, 14:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:30 UTC
Scheduled -
Threat Intelligence (BrightCloud) - Oregon will be undergoing database maintenance on 4 August 2026 from 03:30 to 07:30 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 6, 08:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:01 UTC
Scheduled -
Oregon US26 will undergo urgent maintenance on 6 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 6, 08:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:02 UTC
Scheduled -
Central CA16 will undergo urgent maintenance on 6 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Aug 6, 08:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 UTC
Scheduled -
Oregon US24 will undergo urgent maintenance on 6 August 2026, from 07:00 to 08:00 UTC, to improve workload performance, resource availability, and operational stability.
Service will be unavailable during this timeframe.