OpenText
Cloud Fax services may be experiencing service interruption
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 18, 2025 - 16:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 17, 2025 - 16:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 16, 2025 - 16:02 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 15, 2025 - 14:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 14:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 12, 2025 - 03:25 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 11, 2025 - 02:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 14:34 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 10, 2025 - 03:09 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 14:50 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 09, 2025 - 02:51 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 14:41 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 08, 2025 - 02:35 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 14:31 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 07, 2025 - 02:30 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 06, 2025 - 13:55 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 21:11 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 13:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 05:07 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 05, 2025 - 00:00 UTC
Update - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090
Dec 04, 2025 - 20:29 UTC
Investigating - The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284
Dec 04, 2025 - 18:58 UTC
IM3791857 - Certificate Renewal
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 2025 - 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 18, 2025 15:00-19:00 UTC
Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have worked to resolve the issue as quickly as possible. The fix should be implemented after the year-end change freeze is lifted.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 15, 2025 - 13:48 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 05, 2025 - 20:07 UTC
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 02, 2025 - 20:41 UTC
Identified - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 01, 2025 - 19:45 UTC
Core Endpoint Protection software maintenance scheduled beginning on 9 December 2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 17:00 UTC
Scheduled - Core Endpoint Protection will be undergoing software maintenance beginning 9 December 2025, at 17:00 UTC and ending on 18 December 2025, at 22:00 UTC.

During this window, the endpoint agent system will update the WREDRS module to version 1.3.0.6. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts:

Tracking Number: C2231345
Dec 9, 2025 17:00 - Dec 18, 2025 22:00 UTC

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Aviator IoT Operational
B2B Connect Operational
Carbonite® Backup for Microsoft 365 Portal Operational
Cloud Fax services APAC Degraded Performance
Desktop Messaging BMS Degraded Performance
XM SendSecure Operational
Cloud Fax services Europe Degraded Performance
Desktop Messaging BMS Degraded Performance
Fax Cloud Connect Degraded Performance
Fax2Mail Degraded Performance
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Cloud Fax services North America Degraded Performance
Desktop Messaging BMS Degraded Performance
Fax Cloud Connect Degraded Performance
Fax Cloud Connect - Ashburn Operational
Fax2Mail Degraded Performance
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
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Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture (capture.ot2.opentext.com) Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions (capture.ot2.opentext.com) Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Collaboration for Engineering (xchange.us.opentext.com) Operational
Core Communications Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management (coredam.us.opentext.com) Operational
Core for Capital Projects Operational
Core Journey (journey.us.opentext.com) Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Eventing Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) Operational
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Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) Operational
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Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) Operational
Core Collaboration Access Operational
Core EDR/MDR Operational
Core Endpoint Backup Operational
Core Endpoint Backup Blue Vault Operational
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Core Endpoint Backup Red-APAC Vault Operational
Core Endpoint Backup Red-AU Vault Operational
Core Endpoint Backup Red-CA Vault Operational
Core Endpoint Backup Red-EMEA Vault Operational
Core Endpoint Backup Red-FR Vault Operational
Core Endpoint Backup Red-IN Vault Operational
Core Endpoint Backup Red-US Vault Operational
Core Endpoint Backup Red-US2 Vault Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
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Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
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MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
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MyPortal Operational
REST API Operational
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Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
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Core Signature add-on for Core Share Operational
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Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
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Core Signature Service (OCP & CS) Operational
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Webroot by OpenText™ Under Maintenance
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Core Security Awareness Training (WSAT) Operational
Unity - Thrust API Operational
Webroot Management Consoles Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
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Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
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Zix Email Continuity - Legacy Continuity Operational
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Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
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Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
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Operational
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Partial Outage
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Maintenance

Scheduled Maintenance

Software Maintenance scheduled for 18 December 2025 Dec 18, 2025 19:00-23:00 UTC

Core Endpoint Backup Red-FR Vault will be undergoing software maintenance on 18 December 2025 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2235051
Posted on Dec 08, 2025 - 20:35 UTC

Zix Customer Portal Interface - Customer Portal System Maintenance scheduled for 19 December 2025 Dec 19, 2025 04:00-06:00 UTC

Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 19 December 2025 from 04:00 to 06:00 UTC. Service may experience periods of inaccessibility or degraded functionality during this timeframe.

If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.

Tracking Number: C2236315
Posted on Dec 16, 2025 - 20:00 UTC

Core Archive EU (archive.opentext.eu) Preventive Maintenance Dec 20, 2025 01:30-03:00 UTC

Core Archive EU (archive.opentext.eu) will undergo brief preventive maintenance and will be unavailable on Saturday, December 20, 2025, from 01:30 to 03:00 UTC.
This maintenance is a proactive measure to enhance system stability and ensure smooth year-end processing. As part of this work, we will be adding additional capacity to critical components.
Posted on Dec 17, 2025 - 17:05 UTC

IM3815506 and C2232912 Dec 29, 2025 20:00-22:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 15:06 UTC

IM3815513 and C2235103 - SSL/TLS Certificate Renewal Jan 6, 2026 01:00-05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 2025 - 16:27 UTC
Scheduled - Services affected: OpenText Desktop Messaging BMS - Production

Impact: After 6 January 2026, customers and their trading partners may be unable to securely connect to production Desktop Messaging BMS if the new certificate is not installed according to your local network/application processes.
Dec 10, 2025 - 14:26 UTC

C2232524 - System maintenance Jan 10, 2026 01:00 - Jan 11, 2026 01:00 UTC

Services Affected:
• OpenText Lens for DXP
• OpenText Liaison DXP

*Note: Service oriented integration and value-added services (SOI/VAS) for Liaison will also be affected.

Impact: Service will be unavailable during this timeframe.
Posted on Dec 12, 2025 - 16:03 UTC

C2223970 - Hardware Maintenance Jan 10, 2026 11:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 11, 2025 - 07:27 UTC

C2204720 - Rescheduled - Managed Services Maintenance scheduled for 11 January 2026 Jan 11, 2026 03:00-07:00 UTC

The managed services maintenance originally scheduled for 9 November 2025 from 03:00 to 07:00 UTC has been rescheduled to 11 January 2026 from 03:00 to 07:00 UTC. Service will be degraded for the first 1 hour of the maintenance window.

Tracking Number: C2204720
Posted on Dec 18, 2025 - 07:28 UTC

C2202045 - Rescheduled Managed Services maintenance Jan 11, 2026 03:00-07:00 UTC

Services Affected: OpenText Trading Grid (Classic)

Impact: Service will be degraded for the first 1 hour of the maintenance window.
Posted on Dec 09, 2025 - 21:06 UTC

IM3791903 Jan 11, 2026 17:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 11, 2025 - 09:03 UTC

C2225725 - Network maintenance Jan 17, 2026 20:00 - Jan 18, 2026 04:00 UTC

Services Affected:

• OpenText Lens for ANI
• OpenText Liaison ANI


Impact: Intermittent service interruptions that could last up to 60 seconds are expected to occur throughout this timeframe.
Posted on Dec 15, 2025 - 08:51 UTC

C2236390 - Managed Services Maintenance Jan 18, 2026 03:00-07:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 18, 2025 - 07:29 UTC

Alloy North America Network Maintenance Scheduled for 18 January 2026 Jan 18, 2026 03:00-07:00 UTC

Alloy North America will be undergoing network maintenance on 18 January 2026 from 03:00 to 07:00 UTC. Brief intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2236390
Posted on Dec 18, 2025 - 07:02 UTC

C2226744 - System maintenance Jan 18, 2026 07:00-19:00 UTC

Services Affected: OpenText Liaison ANI

Impact: Service will be unavailable during this timeframe.
Posted on Dec 15, 2025 - 08:03 UTC

CORESHARE CA Release deployment- 26.1.1 Jan 28, 2026 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:52 UTC

CORESHARE NA Release deployment- 26.1.1 Jan 29, 2026 03:00-05:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:57 UTC

CORESHARE EU Release deployment- 26.1.1 Jan 29, 2026 21:00-23:00 UTC

Core Share update. Service should remain accessible during this time generally, but there might be brief interruptions.
Posted on Dec 17, 2025 - 08:56 UTC

IM3830370 - Certificate Renewal Feb 4, 2026 01:00-04:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Dec 10, 2025 - 20:18 UTC
Dec 18, 2025
Zix Hosted Exchange Mailbox Mail Delivery Issues
Resolved - Zix Hosted Exchange Mailbox experienced an issue with mail delivery. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3838764
Dec 18, 14:06 UTC
Update - We are continuing to monitor for any further issues.
Dec 17, 17:39 UTC
Monitoring - Zix Hosted Exchange Mailbox experienced an issue with mail delivery. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3838764
Dec 17, 17:38 UTC
Update - Zix Hosted Exchange Mailbox is currently experiencing an issue with mail delivery. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3838764
Dec 17, 16:24 UTC
Investigating - Zix Hosted Exchange Mailbox is currently experiencing an issue with mail delivery. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3838764
Dec 17, 11:53 UTC
Software Maintenance scheduled for 17 December 2025
Completed - The scheduled maintenance has been completed.
Dec 18, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 19:00 UTC
Scheduled - Core Endpoint Backup Red-AU Vault will be undergoing software maintenance on 17 December 2025 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2235050
Dec 8, 20:30 UTC
Dec 17, 2025
Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 17 December 2025
Completed - The scheduled maintenance has been completed.
Dec 17, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 13:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will be undergoing software maintenance on 17 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226484
Nov 20, 16:50 UTC
Software Maintenance scheduled for 16 December 2025
Completed - The scheduled maintenance has been completed.
Dec 17, 14:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 19:00 UTC
Scheduled - Core Endpoint Backup Red-IN Vault will be undergoing software maintenance on 16 December 2025 from 19:00 to 23:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2235049
Dec 8, 20:25 UTC
IM3817814
Completed - The scheduled maintenance has been completed.
Dec 17, 14:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 14, 09:23 UTC
Dec 16, 2025
Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 15 December 2025
Completed - The scheduled maintenance has been completed.
Dec 16, 13:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 13:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will be undergoing software maintenance on 15 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226477
Nov 20, 16:55 UTC
Dec 15, 2025
Intermittent login issues to cp.appriver.com when using Azure SSO
Resolved - Our teams have resolved this issue and we have observed Azure Single Sign On logins are working as expected now.
Dec 15, 17:03 UTC
Investigating - We are aware that logins to the cp.appriver.com are intermittently returning errors when using Azure Single Sign On

Teams are currently investigating and working to resolve the issue as quickly as possible. We appreciate your patience.

Tracking Number: IM3837515
Dec 15, 13:46 UTC
Cancelled: C2232224 - Software maintenance
Completed - The maintenance originally planned for 14 December 2025 from 02:00 to 08:00 UTC has been cancelled. Thank you for your understanding.

Tracking Number: C1234567
Dec 15, 11:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 02:00 UTC
Scheduled - Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Dec 2, 14:55 UTC
Web Portal for North America Data Center was not reachable
Resolved - Web Portal for North America Data Center was not reachable. The issue is now resolved. We appreciate your patience.

Ticket Number: 5119979
Dec 15, 09:26 UTC
Update - Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979
Dec 15, 07:52 UTC
Update - Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979
Dec 15, 05:52 UTC
Update - We are continuing to investigate this issue.
Dec 15, 03:20 UTC
Update - Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979
Dec 15, 03:14 UTC
Update - Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979
Dec 15, 01:14 UTC
Investigating - Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979
Dec 14, 23:15 UTC
Dec 14, 2025
Dec 13, 2025

No incidents reported.

Dec 12, 2025
Core Capture North America was unavailable
Resolved - Core Capture (capture.ot2.opentext.com) was unavailable. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 18:38 UTC
Monitoring - Core Capture (capture.ot2.opentext.com) was unavailable. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 17:32 UTC
Update - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3836313
Dec 12, 15:30 UTC
Update - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 14:30 UTC
Update - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 13:30 UTC
Investigating - Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313
Dec 12, 12:30 UTC
Server Backup US West (Chandler) System Maintenance scheduled for 11 December 2025
Completed - The scheduled maintenance has been completed.
Dec 12, 14:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 UTC
Scheduled - Server Backup US West (Chandler) will be undergoing system maintenance on 11 December 2025 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233913
Dec 4, 20:20 UTC
C2232150 - System maintenance
Completed - The scheduled maintenance has been completed.
Dec 12, 14:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 UTC
Scheduled - Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Nov 27, 19:02 UTC
Dec 11, 2025
IM3791874 and C2225421
Completed - The scheduled maintenance has been completed.
Dec 11, 19:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 11, 16:25 UTC
Server Backup US East (Ashburn) System Maintenance scheduled for 10 December 2025
Completed - The scheduled maintenance has been completed.
Dec 11, 08:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 12:00 UTC
Scheduled - Server Backup US East (Ashburn) will be undergoing system maintenance on 10 December 2025 from 12:00 to 23:59 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233912
Dec 4, 20:15 UTC
Dec 10, 2025
Dec 9, 2025
Server Backup US East (Boyers) System Maintenance scheduled for 9 December 2025
Completed - The scheduled maintenance has been completed.
Dec 9, 20:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:00 UTC
Scheduled - Server Backup US East (Boyers) will be undergoing system maintenance on 9 December 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233911
Dec 4, 20:10 UTC
Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) System Maintenance scheduled for 9 December 2025
Completed - The scheduled maintenance has been completed.
Dec 9, 19:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:00 UTC
Scheduled - Server Backup EU (Amstelveen) and Server Backup UK (Bracknell) will be undergoing system maintenance on 9 December 2025 from 12:00 to 18:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233908
Dec 4, 19:55 UTC
Dec 8, 2025
Server Backup Canada (Mississauga) System Maintenance scheduled for 8 December 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 20:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 12:00 UTC
Scheduled - Server Backup Canada (Mississauga) will be undergoing system maintenance on 8 December 2025 from 12:00 to 20:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2233905
Dec 4, 19:50 UTC
Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 8 December 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 20:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 16:00 UTC
Scheduled - Threat Intelligence (BrightCloud) will be undergoing software maintenance on 8 December 2025 from 16:00 to 20:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226451
Nov 20, 16:45 UTC
Zix - ETP Delivery issues to subset of UK customers to Microsoft 365
Resolved - We are to actively monitor and confirm the routing actions have restored mail flow back to full functionality since 12/6. We are continuing to work with Microsoft on the issue as well to confirm the root cause of the deferrals that occurred but are leaving our current routing actions in place until we confirm no further issues can occur.

With the re-routes occurring, please ensure customers are utilizing both our primary and secondary MX records in their DNS for mail flow.
Dec 8, 17:49 UTC
Update - We are continued to monitor as we have re-routed traffic as a workaround and continue to leave the routing in place for email delivery.
Dec 8, 13:07 UTC
Monitoring - Our team is working on re-routing traffic to help aid with delivery. It appears that Microsoft is deferring the messages from our delivery server and we are working on getting in contact with Microsoft as well.
Dec 6, 18:32 UTC
Investigating - We are currently investigating an issue in which a subset of customer that are hosted on 365 are experiencing delays to their tenant. We will update once we have further details.
Dec 6, 13:31 UTC
C2223984 - Network maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 15:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 04:00 UTC
Scheduled - Services Affected:
• OpenText Liaison Webspan (Boeing Single-Tenant)
• OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable for 30 minutes at the beginning of the maintenance window.
Nov 6, 05:02 UTC
Rescheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Maintenance rescheduled for 7 December 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 15:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 12:00 UTC
Scheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland maintenance originally scheduled for 9 November 2025, has been rescheduled to 7 December 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220797
Nov 11, 15:52 UTC
Dec 7, 2025
IM3803808 and C2226527
Completed - The scheduled maintenance has been completed.
Dec 7, 02:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 13, 19:02 UTC
Dec 6, 2025
Core US Database Maintenance scheduled for December 6, 2025
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 00:51 UTC
Scheduled - We will be undergoing some database maintenance activities. Users will experience brief interruptions and degradation of services during this time
Nov 22, 00:50 UTC
Dec 5, 2025
Dec 4, 2025
Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance
Resolved - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 19:41 UTC
Update - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 19:00 UTC
Monitoring - Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704
Dec 4, 18:58 UTC
Update - The teams are actively investigating the performance issues. A node in the cluster has been restarted, and the investigation is ongoing to pinpoint the root cause of the slowness.
Dec 4, 17:54 UTC
Investigating - Opentext monitoring has alerted for Core Archive system slow down starting at 13:47 UTC, the teams have been assembled and are investigating the slow down.
Currently the systems performance is degraded.
Dec 4, 14:48 UTC
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