OpenText
Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP
Update - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 02, 2025 - 20:41 UTC
Identified - The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617
Dec 01, 2025 - 19:45 UTC

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Scheduled Maintenance

Core US Database Maintenance scheduled for December 6, 2025 Dec 6, 2025 01:00-03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 2025 - 00:51 UTC
Scheduled - We will be undergoing some database maintenance activities. Users will experience brief interruptions and degradation of services during this time
Nov 22, 2025 - 00:50 UTC

IM3803808 and C2226527 Dec 6, 2025 01:00-05:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 13, 2025 - 19:02 UTC

C2223984 - Network maintenance Dec 6, 2025 04:00-08:00 UTC

Services Affected:
• OpenText Liaison Webspan (Boeing Single-Tenant)
• OpenText Liaison Webspan (Connect Multi-Tenant)

Impact: Service will be unavailable for 30 minutes at the beginning of the maintenance window.
Posted on Nov 06, 2025 - 05:02 UTC

Rescheduled - Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland Maintenance rescheduled for 7 December 2025 Dec 7, 2025 12:00-16:00 UTC

Threat Intelligence (BrightCloud) Tokyo, Mumbai and Ireland maintenance originally scheduled for 9 November 2025, has been rescheduled to 7 December 2025 from 12:00 to 16:00 UTC. No service interruption is expected during this time.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.

Tracking Number: C2220797
Posted on Nov 11, 2025 - 15:52 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 8 December 2025 Dec 8, 2025 16:00-20:00 UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 8 December 2025 from 16:00 to 20:00 UTC. No service interruption is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226451
Posted on Nov 20, 2025 - 16:45 UTC

Core Endpoint Protection software maintenance scheduled beginning on 9 December 2025 Dec 9, 2025 17:00 - Dec 18, 2025 22:00 UTC

Core Endpoint Protection will be undergoing software maintenance beginning 9 December 2025, at 17:00 UTC and ending on 18 December 2025, at 22:00 UTC.

During this window, the endpoint agent system will update the WREDRS module to version 1.3.0.6. The update will occur silently in the background, and no service interruption is anticipated during this timeframe. In the unlikely event that you experience an issue, please contact Webroot Support.

Release notes will be posted on the Webroot® Business Release Notes page when the release starts:

Tracking Number: C2231345
Posted on Dec 03, 2025 - 15:56 UTC

IM3791874 and C2225421 Dec 11, 2025 15:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 11, 2025 - 16:25 UTC

C2232150 - System maintenance Dec 11, 2025 21:00-23:00 UTC

Services Affected: OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Posted on Nov 27, 2025 - 19:02 UTC

C2232224 - Software maintenance Dec 14, 2025 02:00-08:00 UTC

Services Affected: OpenText EMR Integration

Impact: Service will be unavailable during this timeframe.
Posted on Dec 02, 2025 - 14:55 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 15 December 2025 Dec 15, 2025 13:00-20:00 UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 15 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226477
Posted on Nov 20, 2025 - 16:55 UTC

IM3817814 Dec 17, 2025 01:00-03:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2025 - 09:23 UTC

Threat Intelligence (BrightCloud) Software Maintenance Scheduled for 17 December 2025 Dec 17, 2025 13:00-20:00 UTC

Threat Intelligence (BrightCloud) will be undergoing software maintenance on 17 December 2025 from 13:00 to 20:00 UTC. No service impact is anticipated during this timeframe.

In the unlikely event that you experience a connectivity issue or degradation of service; you may contact your support service desk team.
 
Tracking Number: C2226484
Posted on Nov 20, 2025 - 16:50 UTC
Dec 4, 2025

No incidents reported today.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Unresolved incident: Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP.

Dec 1, 2025
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation
Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 12:20 UTC
Update - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 11:19 UTC
Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. OpenText teams have identified a reoccurrence of the issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 10:19 UTC
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation
Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 09:18 UTC
Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829178
Dec 1, 08:25 UTC
Nov 30, 2025
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation
Resolved - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) was experiencing service degradation. The issue is now resolved; however, teams will continue monitoring. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:48 UTC
Update - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:23 UTC
Identified - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 20:20 UTC
Investigating - Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) is experiencing a service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3829071
Nov 30, 19:20 UTC
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Core Collaboration for Engineering experienced an issue
Resolved - The following services experienced an issue which affected email functionality. The issue is now resolved. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 26, 17:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 15:10 UTC
Identified - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 26, 12:35 UTC
Update - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 26, 02:08 UTC
Update - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 25, 12:35 UTC
Update - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 25, 00:35 UTC
Update - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 24, 12:35 UTC
Update - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 24, 00:58 UTC
Update - The following services are experiencing an issue that affects the email functionality only. Teams are still working to resolve the issue. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 23, 12:37 UTC
Update - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 23, 11:35 UTC
Investigating - The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Collaboration for Engineering Australia
- Core Collaboration for Engineering North America
- Core Collaboration for Engineering Canada

Tracking Number: IM3825475
Nov 23, 10:35 UTC
Zix - Customer Portal Archive/Zix Console loading issues
Resolved - This incident has been resolved.
Nov 26, 16:00 UTC
Update - We are continuing to monitor for any further issues.
Nov 24, 13:42 UTC
Monitoring - We have identified and resolve the issue which was causing errors in the portals. We are actively monitoring this further to ensure no further issues occur.
Nov 21, 19:55 UTC
Investigating - We are currently investigating an issue with the Customer Portal Archive section as well as our Zix Console loading issues. We have raised a High Severity issue on this and our teams are triaging. We will update once we have more information.
Nov 21, 13:23 UTC
Nov 25, 2025
Nov 24, 2025
Zix - LDAP imports not processing correctly
Resolved - This incident has been resolved.
Nov 24, 13:42 UTC
Monitoring - We have confirmed the issue in which some LDAP imports did not complete and caused users to inadvertently get deleted with the Customer Portal. We have rectified the issue and are monitoring current LDAP import plans to no further issues.
Nov 21, 19:52 UTC
Investigating - We are currently investigating an issue in which the Customer Portal user imports are not processing correctly. We have alerted our teams and are actively triaging this issue.
Nov 21, 14:19 UTC
IM3804622 and C2223950
Completed - The scheduled maintenance has been completed.
Nov 24, 07:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 21, 14:22 UTC
Nov 23, 2025
C2220437 - System maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 16:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 13:00 UTC
Scheduled - Services Affected: OpenText CSP (NA)

Impact: Service will be unavailable during the first 2 hours of this timeframe.
Oct 24, 19:01 UTC
Nov 22, 2025
OCP GCP-Canada Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:01 UTC
Scheduled - We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Nov 7, 20:52 UTC
OCP GCP-Australia Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Nov 7, 20:51 UTC
OCP GCP-US Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:00 UTC
Scheduled - We will be undergoing scheduled maintenance for the email service components. Email functionality will be degraded during the maintenance window.
Nov 7, 20:49 UTC
Nov 21, 2025
C2225543 - System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 13:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 UTC
Scheduled - Services Affected:
- OpenText PositivePro

Impact: Service will be unavailable during this timeframe.
Nov 7, 18:16 UTC
Zix Customer Portal Interface - Customer Portal System Maintenance Scheduled for 21 November 2025
Completed - The scheduled maintenance has been completed.
Nov 21, 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 04:00 UTC
Scheduled - Zix Customer Portal Interface - Customer Portal will be undergoing system maintenance on 21 November 2025 from 04:00 to 06:00 UTC. Service may experience periods of inaccessibility or degraded functionality during this timeframe.
 
If you require immediate assistance, please contact our Support team via phone at 888-576-4949 or email us at support@appriver.com.
 
Tracking Number: C2227881
Nov 20, 17:02 UTC
Nov 20, 2025
Zix - Zix Protect inbound email not relaying
Resolved - This incident has been resolved.
Nov 20, 21:01 UTC
Update - We have confirmed that mail flow has returned to full operational status, and no further issues have been observed.

During the outage, some external senders may have received bounce-back notifications depending on their retry thresholds. If this occurred, they will need to resend their messages.

We apologize for any inconvenience this may have caused. If you require additional information or assistance, please contact our Support team at support@appriver.com.
Nov 19, 18:03 UTC
Update - We have confirmed mail flow has been back to normal operational processing since the deployed fix and are still actively monitoring mail flow to ensure full restoration.

Tracking incident: IM3821977
Nov 19, 13:30 UTC
Monitoring - Mail flow has stabilized, and new emails are being successfully processed and relayed through the platform. We continue to actively monitor the implemented fix to ensure there are no further issues.

Tracking incident: IM3821977
Nov 18, 21:13 UTC
Update - The team is actively working the issue and making progress on the restoration of inbound mail flow. We will update with more information once it becomes available.

Tracking incident: IM3821977
Nov 18, 19:07 UTC
Update - The team is continuing to work on bringing back inbound mail flow for Zix Protect. We are working this as a high severity instance and have pulled all available resources to bring the platform back to fully operational status.

Tracking incident: IM3821977
Nov 18, 16:46 UTC
Update - We’re actively working to resolve this issue and are making progress. Please know this is a top priority for us, and we’re doing everything we can to get it resolved as quickly as possible. Thank you for your patience.

Tracking incident: IM3821977
Nov 18, 13:21 UTC
Identified - The team is actively working on the issue but have identified the underlying issue and working on bringing the platform back to operational status.
Nov 18, 01:35 UTC
Update - We are still working on resolving this issue for Zix Protect at this time. We are also seeing delays to our support@zixcorp.com address. For any tickets, please email to support@appriver.com for this.
Nov 17, 21:16 UTC
Update - We are seeing issues with delay on inbound emails and are continuing the investigation. We will update this status once we have more information.
Nov 17, 18:03 UTC
Monitoring - We have confirmed services are back and relaying mail correctly. We are actively monitoring as well to ensure no further issues.
Nov 17, 17:26 UTC
Investigating - We are currently investigating an issue with Zix Protect and inbound email. We are working on resolving this issue. We apologize for the inconvenience this may be causing.

Tracking incident: IM3821977
Nov 17, 13:27 UTC
Update: Webroot Management Consoles Software Maintenance scheduled for 20 November 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 12:51 UTC
Update - The Webroot Management Consoles software maintenance is being extended to 1 hour.
Nov 20, 10:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC
Scheduled - Webroot Management Consoles will be undergoing software maintenance on 20 November 2025 from 07:00 to 11:00 UTC. Service will be unavailable during this timeframe.

Tracking Number: C2228319
Nov 18, 07:41 UTC
Core EDR/MDR platform degradation
Resolved - Core EDR/MDR experienced an issue affecting alerts functionality. Service is restored. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3823376
Nov 20, 01:25 UTC
Update - Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3823376
Nov 20, 00:45 UTC
Update - Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3823376
Nov 19, 22:47 UTC
Update - Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3823376
Nov 19, 21:45 UTC
Update - Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3823376
Nov 19, 20:45 UTC
Investigating - Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3823376
Nov 19, 18:25 UTC
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