OpenText
Uploaded Files to EMP Service are not accessible
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 10, 2025 - 13:19 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 06, 2025 - 14:10 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Jun 02, 2025 - 16:43 UTC
Identified - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.

Tracking Number: IM3700411
May 30, 2025 - 15:34 UTC

About This Site

To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.

For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)

Aviator IoT Operational
B2B Connect Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Eventing Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Communications Operational
Core Compliance Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Journey Operational
Core Platform - Admin Center Operational
Core Platform - Content Transformation and Injection Services Operational
Core Platform - Eventing Operational
Core Platform - Entitlement & Tenancy Service Operational
Core Platform - Forms Operational
Core Platform - Information Storage Operational
Core Platform - Metadata Operational
Core Platform - Metadata (cms.us.opentext.com) Operational
Core Platform - Online Editing Service Operational
Core Platform - OpenText Directory Services Operational
Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Operational
Core Platform – Process Automation (Workflow, Decision, Case Management) Operational
Core Platform - Retention Service Operational
Core Platform - Search Operational
Core Platform - Viewing & Transformation Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience - Thrust API Bundle Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - EU (archive.opentext.eu) ? Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - JP (archive.jp.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - SG (archive.sg.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - UAE (archive.me.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - US (archive.us.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - NA (archive.na.opentext.com) ? Operational
Core Archive for SAP® Solutions - CH (archive.emea.opentext.com) ? Operational
Core Collaboration Access Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
MailStore Operational
MailStore Cloud Operational
MailStore Portal Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Zix - Cybersecurity Degraded Performance
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Degraded Performance
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core Share EU - GKE cluster upgrades Jun 14, 2025 16:00-20:00 UTC

Core Share EU will be undergoing maintenance on June 14, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
Posted on Jun 05, 2025 - 14:49 UTC

Cloud Fax services North America - Desktop Messaging BMS Network Maintenance scheduled for 15 June 2025 Jun 15, 2025 02:00-06:00 UTC

Cloud Fax services North America - Desktop Messaging BMS will be undergoing network maintenance on 15 June 2025 from 02:00 to 06:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 22 June 2025.

Tracking Number: C2160754
Posted on May 19, 2025 - 19:23 UTC

Cloud Fax services North America (Fax2Mail - Ashburn) System Maintenance scheduled for 21 June 2025 Jun 21, 2025 14:00 - Jun 22, 2025 02:00 UTC

Cloud Fax services North America (Fax2Mail - Ashburn) system maintenance on 21 June 2025 14:00 UTC to 22 June 2025 02:00. Service will be degraded during this timeframe.

Customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.

Tracking Number: C2170302
Posted on May 21, 2025 - 23:15 UTC

Core Share US (NA) - GKE cluster upgrades Jun 21, 2025 16:00-20:00 UTC

Core Share US (NA) will be undergoing maintenance on June 21, 2025 from 16:00 to 20:00 UTC.
The Application may be intermittently unavailable during this time.
Posted on Jun 05, 2025 - 14:51 UTC

Core Platform - OpenText Directory Services US Urgent Maintenance scheduled for 22 June 2025 Jun 22, 2025 02:00-06:00 UTC

Core Platform - OpenText Directory Services US will be undergoing urgent maintenance on 22 June 2025 from 02:00 to 06:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 13 July 2025. An updated post will be made if the backup date is required.

Tracking Number: C2172664
Posted on May 30, 2025 - 20:00 UTC
Jun 10, 2025
Zix - Cybersecurity (Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7)) Maintenance scheduled for 10 June 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 UTC
Scheduled - Zix - Cybersecurity (Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7)) will be undergoing SSL/TLS certificate maintenance on 10 June 2025 from 18:00 to 22:00 UTC. Intermittent service interruptions may occur throughout this timeframe.

Customers may need to restart Outlook or OWA after the update to restore your connection.

Tracking Number: C2176460
Jun 9, 20:53 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025
Core Archive Europe Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 18:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

EU (archive.opentext.eu) Prod - June 8, 2025 - 18:00 to 22:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 20:02 UTC
Core Archive India Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

IN (archive.in.opentext.cloud) Prod - June 8, 2025 - 16:30 to 20:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 20:11 UTC
Core Archive Switzerland Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

CH (archive.emea.opentext.com) Prod - June 8, 2025 - 1600 to 20:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 20:00 UTC
Core Archive Europe (archive.de.opentext.cloud) Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 14:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

EU (archive.de.opentext.cloud) Prod - June 8, 2025 - 14:00 to 18:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:45 UTC
Core Archive Canada Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 05:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

CA (archive.ca.opentext.cloud) Prod - June 8, 2025 - 5:00 to 9:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:42 UTC
Network Maintenance scheduled for 8 June 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled - Cloud Fax services North America will be undergoing network maintenance on 8 June 2025 from 3:00 to 7:00 GMT. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025.

Tracking Number: C2158853
May 9, 05:40 UTC
Core Archive North America Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:01 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

NA (archive.na.opentext.com) Prod - June 8, 2025 - 3:00 to 7:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:38 UTC
Desktop Messaging BMS Network Maintenance scheduled for 8 June 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 02:00 UTC
Update - Desktop Messaging BMS will be undergoing network maintenance on 8 June 2025 from 02:00 to 06:00 UTC. A brief period of degraded service is expected during this timeframe. No complete outage is expected, but there could be slower response times, minor delays, or intermittent connection resets as network traffic is rerouted between devices.

No customer action is required. OpenText is committed to minimizing disruption and will communicate promptly if any unexpected service impact occurs. This upgrade is essential to maintain the services' security, compliance, and reliability.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025. An updated post will be made if the backup date is required.

Tracking Number: C2160742
Jun 5, 18:00 UTC
Scheduled - Desktop Messaging BMS will be undergoing network maintenance on 8 June 2025 from 02:00 to 06:00 UTC. A brief period of degraded service is expected during this timeframe. No complete outage is expected, but there could be slower response times, minor delays, or intermittent connection resets as network traffic is rerouted between devices.

No customer action is required. OpenText is committed to minimizing disruption and will communicate promptly if any unexpected service impact occurs. This upgrade is essential to maintain the services' security, compliance, and reliability.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025. An updated post will be made if the backup date is required.

Tracking Number: C2160742
May 8, 15:02 UTC
Core Archive GCP-US Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

US (archive.us.opentext.cloud) Prod - June 8, 2025 - 1:00 to 5:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:35 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Core Archive Singapore Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 15:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

SG (archive.sg.opentext.cloud) Prod - June 6, 2025 - 15:30 to 19:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:24 UTC
Core Archive Japan Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 13:30 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

JP (archive.jp.opentext.cloud) Prod - June 6, 2025 - 13:30 to 17:30 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:22 UTC
Desktop Messaging BMS North America clients may have experienced transaction failures.
Resolved - Desktop Messaging BMS North America clients may have experienced transaction failures that started at 04:00 UTC on 6 June 2025. Service has been restored at 16:25 UTC on 6 June 2025. Backlogs have been cleared at 17:12 UTC and the issue is now resolved. We appreciate your patience.

Tracking Number: IM3714284
Jun 6, 17:20 UTC
Core Archive UAE Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:00 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

UAE (archive.me.opentext.cloud) Prod - June 6, 2025 - 11:00 to 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:18 UTC
Core Archive Australia Regular Software Update - 25.2.2
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:00 UTC
Update - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - June 6, 2025 - 11:00 to 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 31, 11:35 UTC
Scheduled - We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance.

APAC (Syd) Prod - June 6, 2025 - 11:00 to 15:00 GMT

Pre-Production Maintenance Schedule
-----------------------------------------------------------------
NA (Li3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
EMEA (AM3) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
APAC (Syd) Pre-Prod - June 3, 2025 - 14:00 to 18:00 GMT
May 20, 19:14 UTC
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
Jun 1, 2025
Zix Encryption Services - ZixPortal Maintenance scheduled for 1 June 2025
Completed - The scheduled maintenance has been completed.
Jun 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:01 UTC
Scheduled - Zix Encryption Services - ZixPortal Maintenance will be undergoing maintenance on 1 June 2025 from 07:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

During the maintenance window, customers using the ZixPortal service may have to re-authenticate.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2025.

Tracking Number: C2168365
May 16, 18:55 UTC
Urgent Network Maintenance scheduled for 1 June 2025
Completed - The scheduled maintenance has been completed.
Jun 1, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 03:00 UTC
Scheduled - Desktop Messaging BMS will be undergoing urgent network maintenance on 1 June 2025 from 03:00 to 07:00 UTC. Service will be degraded during this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 15 June 2025. An updated post will be made if the backup date is required.

Tracking Number: C2158849
May 29, 20:02 UTC
May 31, 2025

No incidents reported.

May 30, 2025
May 29, 2025
Uploaded Files to EMP Service are not accessible
Resolved - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.

Tracking Number: IM3700411
May 29, 17:55 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. We appreciate your patience.

Tracking Number: IM3700411
May 27, 14:18 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. We appreciate your patience.

Tracking Number: IM3700411
May 23, 19:17 UTC
Identified - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with files being inaccessible to recipients. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. We appreciate your patience.

Tracking Number: IM3700411
May 21, 11:27 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with files being inaccessible to recipients. Teams are assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Tracking Number: IM3700411
May 20, 11:30 UTC
Update - The Zix Encryption Service - Email Message Privacy (EMP) is continuing to experience sporadic issues with files being inaccessible to recipients. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3700411
May 19, 11:25 UTC
Investigating - The Zix Encryption Service - Email Message Privacy (EMP) is currently experiencing an issue with files being inaccessible to recipients. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3700411
May 16, 16:25 UTC
May 28, 2025
Core Signature Hotfix Maintenance scheduled for 28 May 2025
Completed - The scheduled maintenance has been completed.
May 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 16:00 UTC
Scheduled - Core Signature will be undergoing hotfix maintenance on 28 May 2025 from 16:00 to 18:00 UTC. While we do not anticipate any outage or degraded service, there may be intermittent degraded service during this time.

Tracking Number: C2170456
May 27, 12:54 UTC
Cloud Fax Services were experiencing a degradation in service
Resolved - Cloud Fax services were experiencing a degradation in service. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.

- OpenText Fax2Mail (NA)
- OpenText Production Messaging - Fax (NA)
- OpenText Fax Cloud Connect

Tracking Number: IM3707547
May 28, 11:11 UTC
Monitoring - Cloud Fax services were experiencing a degradation in service. Please be advised that additional customers have been identified as being impacted by the incident and have been added to the list. Document backlogs exist and are currently being processed. Service has been restored and is now being validated. We appreciate your patience.

- OpenText Fax2Mail (NA)
- OpenText Production Messaging - Fax (NA)
- OpenText Fax Cloud Connect

Tracking Number: IM3707547
May 28, 10:23 UTC
Investigating - OpenText Fax2Mail (NA) and OpenText Production Messaging - Fax (NA) are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3707547
May 28, 09:20 UTC
May 27, 2025
← Incident History Powered by Atlassian Statuspage