OpenText

All Systems Operational

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To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.

For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)


Important notice for US-Li3 Core Capture and Core Capture for SAP Solutions tenants
Ingress IP address for US-based tenants will change on January 25, 2025. For more information, please refer to Knowledge Base article KB0833068. (My Support Portal log on required)

Note: This does not affect customer tenants on GCP.

Aviator IoT Operational
B2B Connect Operational
Cloud Fax services APAC Operational
Desktop Messaging BMS Operational
XM SendSecure Operational
Cloud Fax services North America Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax Cloud Connect - Ashburn Operational
Fax2Mail Operational
Fax2Mail - Ashburn Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
XM SendSecure - Canada Operational
Cloud Fax services Europe Operational
Desktop Messaging BMS Operational
Fax Cloud Connect Operational
Fax2Mail Operational
MyPortal Operational
Production Messaging Operational
REST API Operational
SOAP API Operational
XM SendSecure Operational
Core Australia Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Information Intelligence - Thrust API Operational
Core Canada Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Core Europe Operational
Core Capture Operational
Core Capture for SAP® Solutions Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core for Capital Projects Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Process Automation Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core US Operational
Core Capture Operational
Core Capture (corecapture.us.opentext.com) Operational
Core Capture for SAP® Solutions Operational
Core Capture for SAP® Solutions (corecapture.us.opentext.com) Operational
Core Collaboration for Engineering Operational
Core Content Management Operational
Core Content Management (corecontent.us.opentext.com) Operational
Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Operational
Core Digital Asset Management Operational
Core for Capital Projects Operational
Core Communications Operational
Core Compliance Operational
Core Journey Operational
Core Platform - (Search, Workflow, CTIS, Eventing) Operational
Core Platform - Admin Center Operational
Core Platform - CMS Operational
Core Platform - CMS (cms.us.opentext.com) Operational
Core Platform - CSS Operational
Core Platform - CVT Operational
Core Platform - ETS Operational
Core Platform - OES Operational
Core Platform - OTDS Operational
Core Platform - OTDS (otdsauth.us.opentext.com) Operational
Core Process Automation Operational
Core Process Automation (corecase.us.opentext.com) Operational
Developer Experience Operational
Information Intelligence - Thrust API Operational
Life Sciences Smart View Preview Operational
Signature Service – Thrust API Operational
Core Archive for SAP® Solutions | SAP® Archiving and Document Access Core by OpenText Operational
Core Archive for SAP® Solutions - AU Operational
Core Archive for SAP® Solutions - CA (archive.ca.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - EU Operational
Core Archive for SAP® Solutions - EU (archive.de.opentext.cloud) ? Operational
Core Archive for SAP® Solutions - IN Operational
Core Archive for SAP® Solutions - JP Operational
Core Archive for SAP® Solutions - SG Operational
Core Archive for SAP® Solutions - UAE Operational
Core Archive for SAP® Solutions - US Operational
Core Collaboration Access Operational
Core Fax Operational
Core Fax - AU Operational
Core Fax - CA Operational
Core Fax - EU Operational
Core Fax - US Operational
Core Intelligence Operational
Core Intelligence - AU Operational
Core Intelligence - CA Operational
Core Intelligence - US Operational
Core Messaging Europe Operational
Core Messaging Data Sovereignty Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Messaging US Operational
Core Messaging - Email Operational
Core Messaging - SMS Operational
Core Messaging - Voice Operational
MyPortal Operational
REST API Operational
SOAP API Operational
Core Secure Access Operational
Core Share Operational
Core Share - AU Operational
Core Share - CA Operational
Core Share - EU Operational
Core Share - US Operational
Core Signature add-on for Core Share Operational
Core Signature add-on for Core Share - AU Operational
Core Signature add-on for Core Share - CA Operational
Core Signature add-on for Core Share - EU Operational
Core Signature add-on for Core Share - US Operational
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Service (OCP & CS) Operational
Core Signature add-on for Content Suite Platform/xECM - EU Operational
Core Signature add-on for Content Suite Platform/xECM - US Operational
Core Signature Standalone Operational
Core Signature Standalone - AU Operational
Core Signature Standalone - CA Operational
Core Signature Standalone - EU Operational
Core Signature Standalone - US Operational
Core Web Optimization Operational
Hightail Operational
File Transfer Operational
Preview Operational
Notifications Operational
Search Operational
Liaison Operational
Alloy NA Operational
Alloy TaaS Operational
ProviderLink Operational
Supplier Connection Operational
Supplier Portal Operational
Zix - Cybersecurity Operational
Zix Archive Services - Erado Archiving Operational
Zix Archive Services - Information Archive / ZCP Operational
Zix Archive Services - ZixArchive Operational
Zix CloudAlly Backup Operational
Zix Customer Portal Interface - Billing Area Operational
Zix Customer Portal Interface - Customer Portal Operational
Zix Customer Portal Interface - Partner Portal Operational
Zix Customer Portal Interface - ZixCentral Operational
Zix DNS Hosting Operational
Zix Email Continuity - Legacy Continuity Operational
Zix Email Continuity - Secure Cloud Email Continuity Operational
Zix Encryption Services - Email Message Privacy (EMP) Operational
Zix Encryption Services - Erado SecureMail (ESM) Operational
Zix Encryption Services - Hosted SMB Operational
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Operational
Zix Encryption Services - ZixGateway (Hosted) Operational
Zix Encryption Services - ZixPortal Operational
Zix Microsoft Office 365 Operational
Zix Secure Hosted Exchange - Exchange 2013/2016+ (EXG7) Operational
Zix Support Infrastructure - Live Chat Operational
Zix Support Infrastructure - Support Ticketing System Operational
Zix Threat Protection - Email Threat Protection Operational
Zix Threat Protection - Zix Protect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core US Maintenance scheduled for April 5, 2025 Apr 5, 2025 14:00-18:00 UTC

On April 5, 2025 from 14:00 UTC to 18:00 UTC a maintenance has been scheduled that will affect these services:
- Core Capture
- Core Journey
- InfoIntel API
- Magellan BI and Reporting
- Core Digital Asset Management
- Core Communication

All services will be unavailable during this maintenance.
Posted on Mar 13, 2025 - 20:23 UTC

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Hardware Maintenance scheduled for 5 April 2025 Apr 5, 2025 14:00-17:00 UTC

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) will be undergoing hardware maintenance on 5 April 2025 from 14:00 to 17:00 UTC.

No service interruption is anticipated during this time frame. However, there will be no new customer deployments during the maintenance.

In the event the maintenance is not successful, a backup maintenance window is scheduled for 12 April 2025.

Tracking Number: C2148640
Posted on Mar 18, 2025 - 11:25 UTC

Network Maintenance scheduled for 6 April 2025 Apr 6, 2025 03:00-09:00 UTC

The network maintenance that was originally scheduled for 16 February 2025 from 04:00 to 10:00 GMT has been rescheduled to 6 April 2025 from 03:00 to 09:00 that will affect these services:

Core Archive North America
Core US
Core Share North America
Core Signature add-on for Core Share North America
Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Service (OCP & CS) - Core Signature add-on for Content Suite Platform/xECM North America
Core Signature Standalone North America

We strive to minimize network disruptions and aim for a zero-downtime maintenance window. However, as with any maintenance activity, intermittent service interruptions may occur during this timeframe.

Please verify your service(s) after the maintenance window to ensure they are operating as normal. If you encounter any issues, please contact your OpenText Support Team and reference the tracking number listed below.

Tracking number: C2121327
Posted on Mar 05, 2025 - 21:21 UTC

Core Platform - OTDS US Maintenance scheduled for 12 April 2025 Apr 12, 2025 00:00-08:00 UTC

Core Platform - OTDS US will be undergoing maintenance on 12 April 2025 from 00:00 to 08:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 18 April 2025.

Tracking Number: C2142309
Posted on Mar 25, 2025 - 14:40 UTC

Core Canada Maintenance scheduled for April 12, 2025 Apr 12, 2025 14:00-18:00 UTC

On April 12, 2025 from 14:00 UTC to 18:00 UTC a maintenance has been scheduled that will affect these services:
- Core Capture
- Core Journey
- InfoIntel API
- Magellan BI and Reporting
- Core Digital Asset Management
- Core Communication

All services will be unavailable during this maintenance.
Posted on Mar 13, 2025 - 20:25 UTC

Zix Encryption Services - ZixPortal Maintenance scheduled for 13 April 2025 Apr 13, 2025 07:00-09:00 UTC

Zix Encryption Services - ZixPortal Maintenance will be undergoing maintenance on 13 April 2025 from 07:00 to 09:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.

No service impact is anticipated to mail flow for existing customers. In the unlikely event of any disruptions to service, notifications could be delayed by up to 2 hours.

If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 20 April 2025.

Tracking Number: C2149126
Posted on Mar 27, 2025 - 14:15 UTC

Core Messaging and Cloud Fax services network maintenance originally scheduled for 9 March 2025 is being rescheduled to 27 April 2025 Apr 27, 2025 00:00-12:00 UTC

The maintenance scheduled for 9 March 2025 from 01:00 to 13:00 UTC has been rescheduled to 27 April 2025 from 00:00 to 12:00 UTC. The tracking number has changed from C2132980 to C2035592. The following services will be affected:

Core Messaging - Email
Core Messaging - SMS
Core Messaging - Voice
Fax Cloud Connect
Fax2Mail
Production Messaging

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking Number: C2035592
Posted on Mar 18, 2025 - 14:33 UTC

Rescheduled - Data Center Network Maintenance scheduled for 27 April 2025 Apr 27, 2025 04:00-07:00 UTC

The maintenance originally scheduled for 16 March 2025 from 04:00 to 07:00 UTC that will affect the services below has been rescheduled to 27 April 2025 from 04:00 to 07:00 UTC.

• Core Archive for SAP® Solutions - US
• Core Capture
• Core Capture (corecapture.us.opentext.com)
• Core Capture for SAP® Solutions
• Core Capture for SAP® Solutions (corecapture.us.opentext.com)
• Core Collaboration for Engineering
• Core Content Management
• Core Content Management (corecontent.us.opentext.com)
• Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by - OpenText
• Core Digital Asset Management
• Core for Capital Projects
• Core Compliance
• Core Journey
• Core Platform - (Search, Workflow, CTIS, Eventing)
• Core Platform - Admin Center
• Core Platform - CMS
• Core Platform - CMS (cms.us.opentext.com)
• Core Platform - CSS
• Core Platform - CVT
• Core Platform - ETS
• Core Platform - OES
• Core Platform - OTDS
• Core Platform - OTDS (otdsauth.us.opentext.com)
• Core Process Automation
• Core Process Automation (corecase.us.opentext.com)
• Developer Experience
• Information Intelligence - Thrust API
• Life Sciences Smart View Preview
• Signature Service – Thrust API
• Core Share - US
• Core Signature add-on for Core Share - US
• Core Signature add-on for Content Suite Platform/xECM - US
• Core Signature Standalone - US

Service will be degraded during this timeframe.

Tracking Number: C2096705
Posted on Mar 25, 2025 - 19:00 UTC
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Zix Encryption Services - ZixGateway (Hosted) Software Maintenance scheduled for 30 March 2025
Completed - The scheduled maintenance has been completed.
Mar 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 UTC
Scheduled - Zix Encryption Services - ZixGateway (Hosted) will be undergoing maintenance on 30 March 2025 from 06:00 UTC to 08:00 UTC. Service may experience intermittent interruptions during this timeframe. During the maintenance period the changes may prevent access to server manager access.

Tracking Number: C2147163
Mar 17, 14:57 UTC
Mar 29, 2025
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Hardware Maintenance rescheduled for 29 March 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 14:00 UTC
Scheduled - The maintenance originally scheduled for 15 March 2025 from 14:00 to 17:00 UTC was reverted. It will now be rescheduled for 29 March 2025 from 14:00 to 19:00 UTC.

No service interruption is anticipated during this timeframe. However, there will be no new customer deployments during the maintenance.

Please suspend changes/acquisitions during the maintenance window. Changes made during the maintenance window will be queued.

Tracking Number: C2145413
Mar 21, 14:19 UTC
Core Australia Maintenance scheduled for March 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 14:00 UTC
Scheduled - On March 29, 2025 from 14:00 UTC to 18:00 UTC a maintenance has been scheduled that will affect these services:
- Core Capture
- Core Journey
- InfoIntel API
- Magellan BI and Reporting
- Core Digital Asset Management
- Core Communication

All services will be unavailable during this maintenance.
Mar 13, 20:19 UTC
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Database Maintenance scheduled for 23 March 2025
Completed - The scheduled maintenance has been completed.
Mar 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 UTC
Scheduled - Alloy North America will be undergoing maintenance on 23 March 2025 from 02:00 UTC to 04:00 UTC. Service will be degraded during this timeframe.

After the maintenance window, please verify transaction processing and delivery, and resend any failed transactions.

If the maintenance is unable to be performed on the dates specified above, it may be rescheduled to 27 April 2025.

Tracking Number: C2133538
Feb 21, 20:07 UTC
Mar 22, 2025
Urgent Maintenance scheduled for 22 March 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:00 UTC
Scheduled - On 22 March 2025 from 13:00 to 21:00 UTC an urgent maintenance has been scheduled that will affect these services:

- Desktop Messaging BMS
- Production Messaging BMS
- Fax Cloud Connect - Ashburn
- Fax2Mail - Ashburn

Intermittent service interruptions are expected to occur throughout this timeframe.

Tracking number: C2089740
Mar 13, 14:27 UTC
Mar 21, 2025

No incidents reported.

Mar 20, 2025
Zix - Microsoft 365 - Users may be unable to access Outlook on the web
Resolved - Update from Microsoft:

Microsoft successfully reverted the problematic code change and verified the issue has been remediated through customer confirmation and service health telemetry.
Mar 20, 12:56 UTC
Update - Update from Microsoft:

Microsoft identified a portion of code which is throwing an error. Microsoft is working to revert the recent code change and reviewing data from the reproduction to determine any additional next steps.
Mar 19, 19:12 UTC
Investigating - Microsoft 365 is currently experiencing an issue with some users unable to access OWA. Microsoft is working to resolve the issue. We appreciate your patience.
Tracking Number: EX1036356

Initial update from Microsoft:

Microsoft is investigating a potential issue with Exchange Online and checking for impact to your organization. Microsoft will provide an update within 60 minutes.

More info:

Users encounter a "Something went wrong" error.
Mar 19, 18:38 UTC
Mar 19, 2025
Hosted Exchange (HEX) - Reporting delayed inbound email
Resolved - Hosted Exchange (HEX) was experiencing an issue with delayed inbound email to some user mailboxes. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3662646
Mar 19, 16:54 UTC
Monitoring - Hosted Exchange (HEX) was experiencing an issue with delayed inbound email to some user mailboxes. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3662646
Mar 19, 15:23 UTC
Investigating - Hosted Exchange (HEX) is currently experiencing an issue with delayed inbound email to some user mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3662646
Mar 19, 15:05 UTC
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